Name: Best Western Lanai Garden Inn & Suites
Address: 1575 Tully Road, San Jose, 95122, US

8/10

Excellent

31 Jul 2026

nhat

Thank you for a night at hotel.

4/10

Poor

30 Jul 2026

Christine

would not stay here again unless it’s my last resort, but then there’s always motel 6 across the street. the rooms are extremely outdated. very dirty. facility itself seems like you walked into the late 90s.

6/10

Pleasant

30 Jul 2026

Claudia

Mi hija y yo nos quedamos una noche el cuarto tenía hormigas en el baño había cabellos y en el desayuno había cosas que parecían que no se limpiaban hace mucho tiempo como el termo del café y donde se sirve la miel para los pancakes

2/10

Poor

28 Jul 2026

Tony

There were ants in the room, and the staff did nothing to help. No extra blankets or towels. staff was horrible. Never stay here if you are in the area

10/10

Exceptional

26 Jul 2026

Dana

✅

6/10

Pleasant

07 Jul 2026

Evangelina

We stayed at this property for 2 nights. Our check in was super easy we were able to do an early check in. You must pay for parking that is not included in the price of your stay, the stalls are very narrow. The elevators had a smoke like smell even though it clearly says nonsmoking. As we entered our room it was decent the beds were really big and the room had shutters instead of the curtains. The hotel is located on a busy street off the side of the freeway but car noise was no issue. The beds were extremely comfortable but wish the linens could have been checked prior to use they had so many stains one even looked like it had poop. The bathroom had a weird smell in the night like sewage and bathroom had many spots of rust on ceiling and black spots that could have been signs of mold. It could be because there is no fan in there we had to put a stopper on the door to let it air out. Breakfast is served pretty early and ends at 9 A.M. there is a few options but not filling, just an early snack. Check out was easy since all had been previously paid. For the price and great reviews much more was expected, Guess next time we will book a different spot.

Family_with_children

10/10

Exceptional

04 Jul 2026

Greg

No complaints

10/10

Exceptional

20 Jun 2026

Hang

The room was bigger than usual, has the jacuzzi, carpets in the hallway and room are very clean. No odors of cigarettes in the whole facility. Bathroom was very clean and fairly new. The pressure from the shower could be better, the water from the sink could flow faster.
Air conditioner was working very well and not loud, the best treat was the control was on the wall. A lot of choices for breakfast but typical quality from hotels that offer them, no gourmet food. I wished the parking was free of charge. ($5 per day, it could add up for longer stay).
Happy with my choice of hotel for the first San Jose visit.

Family

6/10

Pleasant

14 Jun 2026

Gayle

Not very good. Breakfast was meager at best. They had packets of instant oatmeal that was so old it was hard. They had Pluto limited with no local channels. Not a very well maintained place. Not worth the price.

Partner

8/10

Excellent

14 Jun 2026

Camila

It was easily accessible to the freeway, close but we could not hear any traffic going by. The staff was friendly and it was an easy stay. The air-conditioning was loud in the room but kept it at a good temperature. Good variety of choices for breakfast and well stocked.

Family_with_children

10/10

Exceptional

13 Jun 2026

Patricia

Great place to stay with kids

Family_with_children

6/10

Pleasant

08 Jun 2026

susan

I picked Best Western because I thought it would be the BEST choice. It didn’t turn out to be the best. The property needs updating. Furniture was older as well as the bedding. TV was difficult to watch without instructions to connect to a channel. There was not a menu option. Breakfast choices were several.

Partner

4/10

Poor

07 Jun 2026

Rey

It needs major renovation. Plus the entrance / road to get to the lobby is confusing. PARKING spaces are super narrow and guests with huge trucks / SYV’s DENTED my new car (passenger and driver’s doors).

Self

10/10

Exceptional

02 Jun 2026

christina

The staff is always very welcoming, friendly, and do their best to accommodate special requests. This hotel typically has high occupancy when I have stayed. That said, the hotel undergoes a lot of wear and tear. The place is clean, comfortable and in a good location. I appreciate access to the hot tea, coffee and juice at night. I wish they has fluffier towels. Other than that, I'm good!

Partner

10/10

Exceptional

25 May 2026

Juan

This Best Western was very nice and well maintained. The rooms were clean, and the staff was extremely friendly and welcoming. I really enjoyed the complimentary breakfast. I would definitely stay at this location again. The only downside was that the pool wasn’t heated—having it a bit warmer would have been a nice touch.

4/10

Poor

24 May 2026

Sarah

This is not a hotel that you stay at with a family, it was filled with construction workers. When we arived we immediately noticed that the parking lot was a hang out spot. We got to our room and noticed that there were hand prints on the headboard of the bed....it smelled musty, the bathtub had water stains in it and the surfaces were questionable. We advised the hotel staff, only one worker in the whole hotel at this point. She was very nice and did her best to remediate the stuation and we went out to buy Lysol wipes. We tried to rough it and get some sleep but the hotel was in the intersection of a main road and freeway so it was incredibly loud. At 3am someone was being arrested outside because the police had there loud speaker on and red and blue lights were streaming in through the window. Needless to say we lasted one night and had to book another hotel for the duration of our stay. Expensive mistake.

Family

6/10

Pleasant

22 May 2026

ALEXANDER

Room is was okay, but the swimming pool had leaves inside. There was no hot tub near the pool.

Self

10/10

Exceptional

14 May 2026

Gary

I drive a full sized sprinter van and parking was a real bear. Front desk came out and assisted me!

Business

6/10

Pleasant

20 Apr 2026

Luis

Very noisey room was next to the freeway traffic noise all night, room was a little outdated

10/10

Exceptional

16 Apr 2026

James

Good service

6/10

Pleasant

14 Apr 2026

Aaron

The pictures on line of this property are very misleading. This is located on a very busy corner right off the freeway. All sides of the hotel are surrounded by constant traffic. It does not even have its own entrance, you turn into a small strip mall entrance. Very noisy from the traffic.

However the woman who checked us in was very kind and the room was moderately clean.

Partner

10/10

Exceptional

10 Apr 2026

Kayly

For a small inn, the breakfast selection is not that bad. The staff is friendly and helpful. Highly recommended!!

Family_with_children

6/10

Pleasant

31 Mar 2026

Richard

For a Best Western hotel, this was average. The hotel was a little difficult to find because it was at the back of a small strip mall. My first impression was not that great because, as I drove onto the property, there was a homeless camp on the other side of the chain-link fence, which made me worry about security in the area. I was in the area on a business trip, so my expectations were not that high: just a very clean room, a clean bed, and a decent breakfast. I think I got that. The hotel was fairly clean, not great, but fairly clean. The breakfast, by way of a continental breakfast, was actually excellent. The hotel had a very impressive coffee machine that roasted cappuccino, espresso, and regular coffee, which was quite enjoyable. Not only that but they had warm breakfast items and a great selection so that was great. Overall, I would probably stay here again if I were on business. If I had family and friends, I probably wouldn't, because the area wasn't that great for nearby good restaurants. Other than that, the staff was very friendly, and the place was fairly clean. The bed was not that comfortable, and the television didn't work because it didn't get a good signal, but other than that, I was not displeased.

Self

10/10

Exceptional

17 Mar 2026

ENRIQUE G

Clean, friendly staff

Friends_and_family Friends

2/10

Poor

16 Mar 2026

Octavio

Parking is not free and there’s also a fee for cribs which the listing on Expedia shows free. The crib is also a play pen that’s not suitable to stay up on its own.

Family_with_children

4/10

Poor

12 Mar 2026

Shane

tv had no signal
bed was worn out
water temp was not very hot
nice enough staff but wasn’t a good stay

Partner

6/10

Pleasant

09 Mar 2026

Sesilia

The room was average and the front desk staff was very nice. Unfortunately, the location isn’t the best since it’s right next to a busy freeway intersection. The view from my window was of some makeshift shelters and, so I kept the drapes closed . There was also a $5.00 parking fee that wasn’t mentioned on the website when I booked, which was disappointing.

Family_with_children

4/10

Poor

10 Feb 2026

douglas

Room recently painted and smelled - room was right off the higway staff not accommodating for late checkout

Business

10/10

Exceptional

07 Feb 2026

Armando Alvarez

Very large clean room with well maintain amenities. Staff are fabulous and all the time and very accommodating as needed.

Leisure Partner

10/10

Exceptional

07 Feb 2026

German

Very large clean room with well maintain amenities. Staff are fabulous and all the time and very accommodating as needed.

Leisure Partner

10/10

Exceptional

26 Jan 2026

Larry

Really good

10/10

Exceptional

23 Nov 2025

Jesus

Everything was delicious.

Leisure Family

2/10

Poor

18 Nov 2025

Savinderjit

Downstair room was a terrible choice, people could be heard upstairs walking around. Lots of noises and banging, house keeping kept knocking on door, overall got 2 hours of sleep because of the constant noises.

Leisure Friends

8/10

Excellent

14 Nov 2025

Lillian A.

Yes, staff warm & friendly

Leisure Family

6/10

Pleasant

10 Nov 2025

CHAD

This review has nothing negative against the hotel, but everything to do with the homeless population around the area
Negative - Woke up at 2am to hear someone getting stabbed at the homeless camp just outside my window. Wish I knew these people were here. would have chosen another hotel.
Positive - Senaida at front desk was amazing. I was upgraded to the jacuzzi room, and it was amazing. Loved it. She even understood my concerns and gave me a partial refund on my stay.
Thank you Senaida.

Business Self

10/10

Exceptional

06 Nov 2025

EDWIN

Yes

Business Partner

6/10

Pleasant

05 Nov 2025

zaydoc

My room window opened to a homeless encampment. They were loud and woke me up in am. Morning food was great

Friends_and_family Family

6/10

Pleasant

29 Oct 2025

Nichole

Room was clean and quiet the staff was nice you get coffee and juice all day free but there is a huge encampment outside as your \"view\" from the hotel which made us feel uneasy

Leisure Family

10/10

Exceptional

01 Oct 2025

Huong

Not there yet

6/10

Pleasant

28 Sep 2025

Victoria Myhoa

It just okay

Leisure Family

8/10

Excellent

27 Sep 2025

Phuong Thuy

first night we were assigned room 211. That room if right at the corner of the freeway, it is noisy and feel unsafe. The morning after first day, we asked to change to another room, it is nice and not noisy from the traffic. We were very satisfied with the staff.

Leisure Family

10/10

Exceptional

26 Sep 2025

Ana

Clean room friendly staff

Leisure Friends

10/10

Exceptional

22 Sep 2025

Miguel

It is good

8/10

Excellent

10 Sep 2025

Lauagaia

Good for the price. Not fancy by any means. Clean enough. If you are wanting to sleep in, there are no blackout shades so it’s pretty bright. Lobby smelled like cleaning chemicals. But everything was sufficient. Close to downtown.

Leisure Family_with_children

2/10

Poor

02 Sep 2025

Yaritza

Was charge $340 to my CC and when I called the property asking for an explanation/details on charge he said to call expedia. Expedia does not have my CC info so no reason to call you guys! Quiet unfortunate you guys work with this hotel.

Leisure Family_with_children

2/10

Poor

27 Aug 2025

Calvin

Different treatment to customers, room not fully stocked, have to go back and forth and asked for room essentials which should be stocked in the first place. Lot of workers stay there which make lot of noise very early as 5am. Call front desk but not answering so just walk out to the front and boom, the person is sitting right there doing whatever you knew but ignored to answer the phone…

Leisure Family

8/10

Excellent

25 Aug 2025

Mario

It was a good stay.

Friends_and_family Family

4/10

Poor

14 Aug 2025

Erica

I would not stay here again

The photos looked amazing but it felt like I was catfished! The hotel is not in great shape, there were really questionable people staying there, they appeared to live there and were sort of scary- I was afraid to leave my room, stand in the lobby or walk outside at night. It’s not a good location and did not feel safe. And it was way too expensive for what it is.

Business

8/10

Excellent

11 Aug 2025

KAMLESH

Property very nice

Leisure Family

10/10

Exceptional

12 Jun 2025

Adriana

I stayed here

2/10

Poor

04 May 2025

Rama

I booked this hotel for my niece and her 6-month-old baby. On the second night, there were homeless individuals right outside her window, making it feel very unsafe. The staff wasn’t helpful, so she checked out early and did no stay the night. Not a safe environment—definitely wouldn’t recommend.

Leisure Family_with_children

10/10

Exceptional

24 Apr 2025

christina

Super friendly staff

Always great when traveling for work. Staff is super friendly and free parking.

Business

8/10

Excellent

22 Apr 2025

Alexander

Staff was friendly and the hotel stay was adequate.

6/10

Pleasant

20 Apr 2025

Rick

Dirty area and not the greatest rooms

Business Family_with_children

10/10

Exceptional

27 Mar 2025

carlos

Clean

10/10

Exceptional

18 Mar 2025

Cassandra

It was convenient and located right off the freeway. Rooms were clean and roomy. Loved the breakfast included. Would definitely stay here again.

Leisure Friends

6/10

Pleasant

06 Mar 2025

Keykhosrow

Housekeeping

10/10

Exceptional

03 Mar 2025

SHARON

Good

Business_and_leisure Family

10/10

Exceptional

31 Jan 2025

Minh

Thanks

Leisure Self

6/10

Pleasant

27 Jan 2025

Sandeep

Gj

6/10

Pleasant

20 Jan 2025

Albaro

We found leftover fruit in fridge and saw a cockroach in the room

Friends_and_family Family

8/10

Excellent

19 Jan 2025

Ana

Room was clean sheets were clean

6/10

Pleasant

31 Dec 2024

Jennifer

It was adequate for a 1 night stay after a 49ers game. Breakfast was very limited. Rooms were clean. Rooms were updated a bit but the lobby and breakfast area were pretty dated and worn. It was fine for a short stay for my family. We traveled with 2 small kids.

10/10

Exceptional

20 Dec 2024

gene

Sjc stay

Front desk clerk was awesome. Wish i knew her name but she went above and beyond !
😀

Partner

10/10

Exceptional

11 Dec 2024

Joanna

Clean and convenient

Business Partner

2/10

Poor

25 Nov 2024

Thanh

check in around mid night.Key could not open even receptionist helped so he used another way to open the door and tell us could not go out because could not open again.10 minutes later ,room upstair walked and used bath room but I feel like earthquake . we have to check out next day and stayed in another hotel. Lol ! this is hotel or apartment? not recommend to stay this hotel.

Business_and_leisure Family

10/10

Exceptional

20 Nov 2024

SHARON

Great place

Business_and_leisure Family_with_children

10/10

Exceptional

09 Nov 2024

crystal A

I loved it and definitely wiill be coming back

Leisure Partner

4/10

Poor

04 Nov 2024

Maria

They were putting solar power and they started working at 7am making noice Saturday and Sunday. The staff did not take into consideration and warning it guest or give discount. I feel that construction should be in the afternoon when guest are up. They should have provided a discount or something as an apology

8/10

Excellent

03 Nov 2024

Tran

Good service

2/10

Poor

15 Oct 2024

Joena

Where do i start.

Pulled in and there was a tailgate going on a bunch of guys who were staying at the motel.
The vending was a joke.
Breakfast included individually saran wrapped pop tarts and muffins cut in two.
The shower in my room was disgusting and had hair stick in the drain.
The bathroom sink was so clogged the water didnt go down
The sprinkler dripped water on the floor and made a puddle making it slippery to go to tge bathroom in the middle of the night.
This is a 2 star at best.
Will not recommend or stay again.

Business Self

6/10

Pleasant

13 Oct 2024

Sulia

I should not pay parking fee if my vehicle is not secured behind a locked gate. Liquor stores across street had suspicious people

Leisure Family

2/10

Poor

08 Oct 2024

Michael

No good waste of my time

10/10

Exceptional

15 Sep 2024

gerardo

Rooms were very clean and staff was really polite

Leisure Partner

6/10

Pleasant

13 Sep 2024

Jeffrey

this place was better than i expected. 2 complaints though...

1. While checking out two women from housekeeping were hanging out in the lobby having the LOUDEST conversation. Only after the second time when i yelled at them to be quiet did they stop. The problem i was trying to solve is i couldnt hear the front desk person who was behind plexiglass. Its not a problem that any employee is haveing a nice chat its just that it was kind of rude that they were not paying attention to where they were and who was around

2. WHY does the bathroom door auto close? Who wants that? The A/C cant go in there (it was 95f out) and its annoyed to have to constantly open and close the door when getting ready. I understand that its in the way of the front door - maybe a different solution. This would keep me from rebooking.

Leisure Friends

8/10

Excellent

06 Sep 2024

NHON

I like the location

10/10

Exceptional

05 Sep 2024

carlos

Clean

Business_and_leisure Partner

6/10

Pleasant

02 Sep 2024

Tam

It’s noisy..

Partner

4/10

Poor

27 Aug 2024

Jennifer

Not good sleep

Hello we got here around 630pm on Monday the lady at the front desk was very rude didn't say hi she was dealing with 3 people at the same time so I had no idea when she was talking to me !!! The bed was very uncomfortable I kept tossing and turning the breakfast wasn't really hot

Business

8/10

Excellent

23 Aug 2024

Mark

I was traveling from Portland to Anaheim and it was perfectly located for my overnight stop and was located right at the freeway off and on ramp. The public areas were a bit less clean than I'm used to, but my room was nice, clean and spacious.

Business Self

10/10

Exceptional

23 Aug 2024

Jan

It was hard to find. GPS was very confused.

Leisure Self

8/10

Excellent

08 Aug 2024

Jeremy

Good place to stay

6/10

Pleasant

03 Aug 2024

Elizabeth

Close to Waterpark!

Good location if you’re planning a trip to the local waterpark.

Friends_and_family Family

8/10

Excellent

01 Aug 2024

Thuy-Dung

The hotel price was a little expensive without free parking or a gym/fitness center. It looks like they have remodeled the property. The room was comfortable.

Leisure Partner

10/10

Exceptional

29 Jul 2024

MARIO MARTIN

Great Coffee!

We stayed a few days in July. Everything was great! We especially liked the many choices at breakfast. I love the coffee machine.

Partner

10/10

Exceptional

24 Jul 2024

Dalia

Loved it.

Business_and_leisure Partner

8/10

Excellent

23 Jun 2024

Linda

Nice place to stay for the area

Leisure Family

8/10

Excellent

14 Jun 2024

Brennan

Property was just what I needed. Great location. Very clean

Business Self

8/10

Excellent

13 Jun 2024

Zachary

Friendly staff

10/10

Exceptional

12 Jun 2024

Salematu

The room was decent

Leisure

10/10

Exceptional

10 Jun 2024

Thuy

good location, quiet and very nice staff

Leisure Family_with_children

10/10

Exceptional

09 Jun 2024

Roxie

Birthday and Graduation trip

Every time we stayed at Best Western. We were greeted with friendly staff that welcome us and told us about the breakfast served everyday. The rooms were nice and clean and comfortable. When we come into San Jose we stay at Best Western at Lanai and Tully rd

Partner

8/10

Excellent

07 Jun 2024

Christopher

Room is OK, service could do better

Check-in was pretty quick, and I was the only one that was checking- in, then by the time I went to get my stuff from my car, there was a line already waiting to be checked in.

The room is very nice, but the TV is about 40\" with a huge room (I had the jacuzzi room).

Free parking which is a huge plus. On Saturday, I was just done with my morning schedule and had free time until 5pm. I went to my room, but I was unable to get in because the key did not work. I asked 2 housekeepers to see if they could let me in since my keycards were not working. They told me to go downstairs. I explained that I was very tired and would like to nap, but would see the front desk before I headed back. They refused so I went downstairs to find out why my keycards did not let me access so they took care of it, then I went back up to my room to rest.

The jacuzzi was a huge plus! The only issue is that I had to take the top off to drain the water.

Wish the breakfast hour would be a bit longer, especially on weekends, as they end their breakfast at 9am. The ice machine is located downstairs, not on the 2nd floor.

The shutters were not pitch dark, so it woke me up at 6am, tried to sleep on another side. I would prefer blackout curtains over the shutters.

My towel had a huge hole.

Business

2/10

Poor

23 May 2024

Verified traveler

Terrible and old hotel

Terrible. Noisy location. Old building. Bed mattress was horrible. Even a light weight person like myself feel like i will sink through the bed. Hot water take forever to become hot. The place will suddenly lost power and blackout. Breakfast not good. Coffee machine make terrible coffee. A
Refrigerator in first room not work, but the second room I moved to will freeze my vegetables...

Business

2/10

Poor

19 May 2024

Michael

I was told not to stay there if I wanted my bike there in the morning. Not a good area. Wouldn’t recommend

Leisure

10/10

Exceptional

14 Apr 2024

Axell

Good Stay

Leisure Family

10/10

Exceptional

14 Apr 2024

Denise

Great place

Leisure Family_with_children

10/10

Exceptional

07 Apr 2024

Robert

Front staff very helpful and accomodated late checkin.
Toilet dripped and sink could not be plugged.
Breakfast was very good.
Location convenient.

Business Self

10/10

Exceptional

29 Mar 2024

Dalia

xcsADCx

Leisure Partner

6/10

Pleasant

27 Mar 2024

Verified traveler

Just Fine

Overall, this hotel met our expectations. It needs updating and a new bed in the room we had. I believe the people running this hotel are doing the best they can, but it does need some love. It was clean and affordable. Mission accomplished.

Partner