Name: Hayes Mansion San Jose, Curio Collection by Hilton
Address: 200 Edenvale Avenue, San Jose, 95136, US

6/10

Pleasant

14 Jul 2026

Thomas

We decided to stay at Hayes Mansion because the description mentioned two things that turned out not to be true.
The first was that it had a spa. In fact, it used to have a spa.
The second was that the restaurant, Palm and Embers, was available to watch the World Cup. For the match between Norway and England starting at 2pm, the restaurant was closed. Even so, we were told by the persons at the front desk and a restaurant employee that it was okay to have a seat and watch the game...without restaurant service...which was already on the TV. We tried, but the restaurant \"manager\" told us to leave.
When checking out, we mentioned our disappointment. The lady at the front desk took notes, expressed her concern and asked it was okay if the hotel manager called to learn more. It's been three days, so he's either not interested or already aware.

Friends_and_family Friends

8/10

Excellent

11 Jul 2026

Jeffery

I was told parking was $20 after I made my reservation. It ended up being $24.20. Not cool. Do yourself a favor and park in the park parking lot across the street. The pool was nice but the hot tub was lukewarm in the morning.

Partner

10/10

Exceptional

07 Jul 2026

Susie

Loved the room. Nice and clean and really comfortable.

Family_with_children

10/10

Exceptional

07 Jul 2026

Gabriela

The room was very clean and the bed was super comfortable. I loved the history of the property and appreciated having a restaurant on site. Definitely a wonderful hotel for relaxing.

Partner

10/10

Exceptional

06 Jul 2026

Madiha

Clean rooms. Modern bathroom.

Family_with_children

10/10

Exceptional

06 Jul 2026

Henrique

Todo muy bien y el personal muy amable!!

Family_with_children

10/10

Exceptional

06 Jul 2026

Glenn

This was a great hotel property to relax and unwind. The setting was very peaceful and tranquil.. a very enjoyable stay

Partner

4/10

Poor

01 Jul 2026

Gabriel

I was really disappointed with my stay at Hayes Mansion. Based on the property and the price, I expected a much better experience.

The biggest issue was the pool area. There were only two lounge chairs available for the entire pool, and once they were occupied, I had no choice but to lay my towels on the ground to relax. I spoke with the front desk twice asking if additional lounge chairs could be brought out. Both times I was told someone would check with engineering and get back to me, but no one ever followed up or provided any update.

Throughout my stay, the staff came across as dismissive rather than helpful. When I asked about a room upgrade, I was simply told it would only be possible if I extended my stay, which wasn’t a helpful solution.

The property itself also felt underwhelming. The pool looked dingy and not as clean or inviting as expected, and I was surprised there wasn’t even a pool bar or basic poolside amenities.

To make matters worse, I requested that a manager contact me after my stay, and despite being told someone would call, I never received a follow-up. The lack of communication and customer service was frustrating.

Overall, this hotel did not meet my expectations, and I don’t feel the experience reflected the price I paid. I hope management takes this feedback seriously and makes improvements to both the guest experience and customer service.

Partner

10/10

Exceptional

29 Jun 2026

Lori

The staff was lovely. Buffet breakfast was convenient and tasty. Love the property and decor. We stay here every time we come to San Jose.

Partner

10/10

Exceptional

25 Jun 2026

Sohiab

Clean spacious room better than expected

Partner

8/10

Excellent

21 Jun 2026

Bridget

The property is beautiful and is located in an area that is fun to explore. My only complaint is the temperature in my room. The a/c was on but did not cool the room. I did open the windows to cool the room down and slept with the windows open. I would definitely stay here again.

Family_with_children

10/10

Exceptional

20 Jun 2026

Ashfaq

Property was beautiful bery well maintained landscape

Partner

8/10

Excellent

20 Jun 2026

Richard

Enjoyed the history, luxury, location and amenities of this hotel. To improve check in/ out there is a need for more attentive staff. Address guests with their names, ask if they need assistance with luggage and be more attentive than simply checking in the guest and sending a text asking how they did. Simply put there needs to be more employees attentive to guests. If in the area again, I would not stay at this hotel as it needs to be more about the people, guests and staff. It may be a great place to stay however more attentive employees are necessary. Don’t skimp on the ‘ human’ relationships established at this historic location

Partner

10/10

Exceptional

13 Jun 2026

Elizabeth

Great experience! Beautiful grounds and very friendly and helpful staff. Booked this for my mother who was attending a graduation she loved staying here and enjoyed exploring the historical features of the main house.

Friends_and_family Family

8/10

Excellent

08 Jun 2026

Long

Beautiful and quiet place in the middle of the neighborhood. Unique old mansion campus nice place to relax. Did not see too many staff around except the receptionists. Self manage like your own home, walk around the park inside the campus and enjoy the quite and stillness of the property surrounding by regular homes.

Partner

6/10

Pleasant

08 Jun 2026

jessica

The front desk staff were friendly and thorough.
The room was large but oddly laid out and sparsely furnished for the size. The lighting was dim with no option to brighten.

Self

10/10

Exceptional

07 Jun 2026

Vivian

Wonderful stay at Hayes Mansion. The property is beautiful, with historic charm, well-maintained grounds, and a peaceful atmosphere. The rooms were clean and comfortable, and the staff were friendly and attentive. A unique and relaxing experience that stands out from typical hotels. I would definitely stay here again when visiting San Jose.

10/10

Exceptional

05 Jun 2026

Joanne

Clean rooms. Restaurant food was disappointing.

Self

10/10

Exceptional

05 Jun 2026

Terrence

beautiful historic hotel wonderful accommodations

Business

10/10

Exceptional

02 Jun 2026

Jan Bryan

Breakfast was delicious and the pool is heated. The room was nice and modern as well. Would definitely return

Family_with_children

6/10

Pleasant

27 May 2026

LORI

We loved the history of the mansion and the grounds. However, the staff didn't seem to be able to handle all of the guests and events happening at the same time very well. There was a wedding party at night that was so loud that my friend had to move her room after being told by staff that it would be over at 10 pm (when we got back to the hotel) then changed it to 11 pm but it was still very loud. While most of the staff was nice and helpful, the breakfast crew and setup was extremely disappointing. We only stayed one night and went to get coffee at the restaurant at 9 am and found a continental breakfast which was surprising because the website indicated a $15 charge. When we asked the staff for the price, they said it depended on our package. Okay that's fair. We tried to find a bagel, croissant or toast and there was nothing but a few scraps. We asked the staff if they would replenish them and they said \"sure\" then walked away and never replenished or returned. Also, the parking had alot to be desired because of the two weddings that day that were filled up with guests and caterers. We will stay somewhere else next visit.

Friends_and_family Friends

10/10

Exceptional

27 May 2026

Lori

We only stayed here 1 night, but it was a very comfortable stay. Very nice and quiet with large, comfortable rooms. We enjoyed relaxing by the pool. It was small but quiet. Did not try the restaurant but appreciated the small touches such as filtered water machines in hallway. Would stay there again!

Partner

10/10

Exceptional

26 May 2026

Sophia

Loved it

10/10

Exceptional

25 May 2026

Jeanine

Hayes Mansion was a lovely stay. The property has beautiful grounds, the room was nice and it was easy access to everything local in San Jose

Self

4/10

Poor

24 May 2026

Kelly

The property itself is nice. However I am unclear as to why my room was placed right behind a big reception hall that was so loud I finally asked to be moved. The staff gave varying information about when the event was done. I then was moved to a queen when I reserved a King. No partial refund yet. As for the breakfast what a disaster. The waiter didn’t know if we had to pay and was visibly annoyed when I asked for a croissant. The food was picked over and the area was messy and dirty. We informed the waiter we would leave. Also it’s lame you are charged for internet.

Friends_and_family Friends

6/10

Pleasant

22 May 2026

Cecil

It would’ve been nice but had a microwave

Family

6/10

Pleasant

21 May 2026

Shirley

Our room was way too dark. Hat to put on make up in the bed area when someone else is showering.

10/10

Exceptional

20 May 2026

debra ann

Lovely setting. Room was clean. Downside was a portable air conditioner that sat beside the bed.
Would have liked to see longer hours for breakfast and restaurant menu expanded.

Partner

8/10

Excellent

15 May 2026

james

Very nice place. Polite staff. I would’ve given five stars if somebody didn’t add a bogus charge for two waters that I had no intention of consuming at $7.50 each. Fortunately, the hotel remedied it. I just don’t appreciate that I had to review my charges and then take initiative. I can’t imagine this is the first time it happened.

10/10

Exceptional

14 May 2026

Joanne

Good

Self

10/10

Exceptional

13 May 2026

Mark

Excellent hotel. Super clean. Had a fantastic experience.

10/10

Exceptional

10 May 2026

Andrea

Clean room and hotel . Professional and courteous staff . Towels rough and toilet paper -1ply so rough

Partner

10/10

Exceptional

10 May 2026

Mark

Nice breakfast room. A/C did not work

10/10

Exceptional

08 May 2026

Alice

Beautiful property, helpful staff, and lovely grounds. We ate breakfast in the restaurant, and food was excellent and service was perfect. The only issue we had was the lack of lighting in the room. Next visit I will bring a flat, portable lamp! They are aware of the issue. At checkout we were told that is the number one complaint. We will be returning.

Partner

8/10

Excellent

07 May 2026

Dominique

Beautiful grounds and good stay overall but we're put in a room by the main event space and it was packed and booked all weekend so had to find our way through catering equipment to access the door to our hallway and dealt with the noise both nights.

Partner

10/10

Exceptional

04 May 2026

Zachary

This was by far one of the best hotel experiences I have had. Brought my wife and kids, and the staff were very friendly. We went for a hockey tournament and a bunch of the families stayed. They were all very nice to the kids and will gladly stay here again.

10/10

Exceptional

28 Apr 2026

Angela

I love that the Hayes mansion is so close to everything you need to get to in the Bay Area. The breakfast is delicious and the pool is very enjoyable. Perfect for laying out in the sun. Stuff is delightful, and I love the history behind this mansion!

Family_with_children

10/10

Exceptional

20 Apr 2026

Rakesh

CLEAN. BEAUTIFUL. GORGEOUS.

Self

10/10

Exceptional

20 Apr 2026

Ralph

Always enjoy staying here, it is a beautiful place to stay and relax. Good food at the restaurant.

Family

6/10

Pleasant

18 Apr 2026

Hellen

Parking is tough when you arrive late night but you still pay $22 per night.
We arrived at 10pm and it had rained first time guests here and front desk lady hands us a map. We had no clue where to start. They should have a person or security take people to the rooms since property is big, poorly lit outside and building markings not clear. I booked a king bed room and I was checked into a queen bed smaller room than I booked but once I called the management ended up giving me credit when we were checking out I am yet to confirm this credit. Staff were nice and polite Dave mainatance staff helped us find our room as we wondered lost in the dark on the first night. Next day we got list but a staff member from the kitchen took walked us to the breakfast place. Breakfast is just ok. I think having stayed in awesome hotels in the past for the amount of money this place charges its not worth it. Its a regular place to lay your head. Nothing fancy. If you are exhausted you can get easily frustrated. We asked for microwave and towels about 830pm we dint get anything until 1130pm we had already gone to bed. They are under staffed so they will not pick up the phone. I think overall this is a 3 star hotel. Other hotels maybe better. Their gym is excellent I got to work out so this was a highlight. But thats about it. The room is super cold no way to adjust temp. Blanket super thin.

Self

8/10

Excellent

15 Apr 2026

Anna

We had an absolutely wonderful stay at Hayes Mansion. The room was nice and cool, and the pool was a highlight! We especially loved all the winding, wide hallways, alcoves, seating areas, game room, verandas, and exploring the grounds. It has a very majestic and whimsical feel to it, and we will definitely be back for another stay.

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Pavel

No like

10/10

Exceptional

13 Apr 2026

Ailsa

Great place loved it

Partner

10/10

Exceptional

06 Apr 2026

Asad

Nice, quiet, peaceful property.

Family_with_children

10/10

Exceptional

03 Apr 2026

Joanne

Quiet, good restaurant

8/10

Excellent

27 Mar 2026

Lisa

Every thing was very nice. My only concern is that they charge everything to your room. Including any food from the restaurant. Was a little put off that they take no cash. Be prepared for that

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Elena

Awesome place! I would go back again!

Partner

10/10

Exceptional

20 Mar 2026

Kevin

This was just what I was looking for.

10/10

Exceptional

20 Mar 2026

Paul

This is a wonderful place to stay—truly beautiful. Around midnight, I asked the front desk for utensils and water, and the staff member went above and beyond to help us, even at that late hour. We really appreciated it.

The buffet staff was also amazing, always checking in to make sure we were okay or if we needed anything—that’s excellent customer service. The hotel itself is very clean, and a huge plus is that the AC actually works (which we definitely appreciated coming from Alaska—California heat is no joke!).

Overall, we’re very grateful for the staff, the cleanliness, and the great experience.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Meagan

Amazing

Family_with_children

10/10

Exceptional

11 Mar 2026

Cynthia

Beautiful hotel. Arrived late right a restaurant closing time, they accommodated us and we were able to get a togo meal. Definitely starts a stay with a smile. After a great night's sleep had a good breakfast and walked the grounds. Nothing disappointing. I would stay here again.

Family

10/10

Exceptional

09 Mar 2026

Rosa

I love the hotel but it would be nice if they had complimentary coffee for guests. Thank you.

10/10

Exceptional

06 Mar 2026

Julia

Beautiful propert and everything was perfect as usual. I always stay here if I need to book a room in SJ.

10/10

Exceptional

05 Mar 2026

Terry

Definitely

Self

10/10

Exceptional

05 Mar 2026

Claudia

We had an amazing time, first time staying here. Everything was so beautiful and our room was so beautiful and the shower was stunning. The restaurant on site was delicious for dinner and we ran out of time for breakfast and the pool. A really pretty park close by that was safe to go for a walk and plenty of parking

Family

10/10

Exceptional

27 Feb 2026

Williams

Great place.

10/10

Exceptional

26 Feb 2026

clementina

Excellent experience

10/10

Exceptional

25 Feb 2026

clementina

Excellent experience

Family

10/10

Exceptional

20 Feb 2026

Jacob

Wonderful, quiet mansion, close, but feels far away from the bustle. Extremely attentive staff, most high end i have seen with my small handful of experiences across the country.

Business

10/10

Exceptional

15 Feb 2026

Denise And Erik

Very clean, staff great, amenities great we love this place

10/10

Exceptional

15 Feb 2026

Mary Lou

Tamara at the front desk was excellent during our stay at this beautiful and historic hotel.

Leisure

10/10

Exceptional

14 Feb 2026

Jesse

Staff was friendly and nice and the hotel grounds were very beautiful. Love that it is a pet friendly hotel and live the mix between old and new .

Leisure Partner

10/10

Exceptional

11 Feb 2026

michael

Beautiful old hotel with modern upgrades

10/10

Exceptional

09 Feb 2026

Matthew

Great location and great staff

Leisure Partner

6/10

Pleasant

02 Feb 2026

Lynda

The decor is dated and there were no extras that I would have expected at a Hilton affiliated property ie robes, glassware in the room and extra blankets. The drinking cups where disposable. . It is a historical building which may account for the decor but it was no what I was hoping for when I booked it.

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Denise

Very nice staff, room was clean with comfy beds. Look for the history wall near the restaurant, fascinating

10/10

Exceptional

20 Jan 2026

TIN

Good

2/10

Poor

19 Jan 2026

Anthony

Hotel did nothing to accomodate the fact that my wife is in the hospital and I tried to cancel my booking a week in advance.

4/10

Poor

17 Jan 2026

Philip

The \"suite\" only has fridge no microwave or oven or free range stove. The \"queen\" bed is not a queen size unless I'm mistaken on what a queen is. Heater barely left the room warm enough to not ask for extra blankets. The hot water on max was definitely warm but hot would be a stretch. Lastly Sadly no jacuzzi but the pool was heated and the rooms are very big so I realize hard to keep warm I'm not trying to be to harsh but size of bed is not true I have pics to prove.

Also the food was good

Leisure Partner

10/10

Exceptional

14 Jan 2026

gordon

Thanks amazing property.

Leisure

8/10

Excellent

07 Jan 2026

Gary

This place was nice. Would like to book again, good location.

Leisure

10/10

Exceptional

04 Jan 2026

Kevin

Nice hotel room, great entrance hallway

Friends_and_family Family

4/10

Poor

04 Jan 2026

Paul

We intentionally reserved a roof with a balcony at extra cost. When we arrived we were told that the room we reserved was on the first floor with no balcony. Since we used a third party- hotels.com we had to accept the room despite our disagreement. The room we received was adjacent to the elevator which was noisy mechanically and by patrons. We felt like “red headed step children” annd ripped off. Other than the location the room was ok but not great. Will not stay again as we wouldn’t know what we were actually getting.

stay again as we won’t ever know

10/10

Exceptional

02 Jan 2026

Amy

Beautiful property with a rich history. The rooms are nicely renovated and smart tv was a plus.

Leisure Family

10/10

Exceptional

02 Jan 2026

douglas

Yes great experience

6/10

Pleasant

31 Dec 2025

Jonathan

Very modern rooms and great ambience. But breakfast was on the pricey side.

10/10

Exceptional

29 Dec 2025

Raja

Beautiful palace like property and bigger rooms and comfortable beds. We will definitely choose this Hilton again.

Leisure Family

10/10

Exceptional

27 Dec 2025

Valerie

Goof air conditioning. Hot tub was hot pool was heated to 74 degrees. Clean room.

Leisure Family

10/10

Exceptional

26 Dec 2025

Adam Carlin

Great hotel. Very cute & quiet with comfortable rooms. Not a good breakfast buffet.

10/10

Exceptional

25 Dec 2025

Nicole

This hotel is beautiful! The grounds are lovely and the room decor is exceptional. We loved our stay and will definitely return.

Friends_and_family Family

4/10

Poor

22 Dec 2025

Dong

According to hotel staff, the room that I booked doesn't exist. They said you guys dont update your app. They tried to move me to a different room but it kept getting worse and worse. They said the problem is with Hotels.com and not them. Please update the app!

10/10

Exceptional

22 Dec 2025

BRANDY

Beautiful property, the room was in good shape. I was definitely put off by paying for parking. That should be included in the cost of the room.
Also it’s never easy finding your room, I met the nicest man that worked there that helped me and my toddler find our room. I was hoping I didn’t make him late to check in for work. He was so kind! Thank you!

Leisure Family_with_children

10/10

Exceptional

21 Dec 2025

ZHENDONG

reception is very good, we are so happy

Leisure Family

8/10

Excellent

18 Dec 2025

Suzanne

Room was okay, needs clearer signage so you know how to get in building

Partner

10/10

Exceptional

14 Dec 2025

Fatima

The room was very clean and the reception area was amazing.

10/10

Exceptional

09 Dec 2025

Carina Sofia

Cool place, high quality

Family

4/10

Poor

01 Dec 2025

Marat

the hotel is good overall, but we couldn’t find any water at the reception—only soda for sale. The water dispenser was empty, and there was no water in the room either

6/10

Pleasant

01 Dec 2025

Zoila

Room was nice, staff was courteous. Area was nice, the air conditioning in the room was not great. It was warm in the room in which we stayed.

Leisure Family

6/10

Pleasant

29 Nov 2025

Pamela

The room was in great condition but the HVAC system (heater?) is so loud in the 3 story building it kept me awake a lot.

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Julia

Lovely hotel and grounds. Room was clean and very comfortable.

Friends_and_family Family

6/10

Pleasant

23 Nov 2025

Christian

Rooms were clean and somewhat quiet. I had to wait for a receptionist which was totally fine. However, in doing so, I witnessed the receptionist being so kind, friendly and welcoming. Another heavier set woman with glasses came out to assist me.

I was so excited but her service was unaccommodating and cold. I was so bummed out. They placed us in a nearby building facing the parking lot. Didn't offer any upgrades and didn't go into detail about the amenities like the other receptionist.

Business Partner

6/10

Pleasant

22 Nov 2025

Monica

The A/C was hot and cold even though I set it to heat. The elevator was broken so I had to lug my luggage down two flights of stairs. The maids were rude and unfriendly. They closed housekeeping not 24 hours. I would try to avoid this hotel in the future.

10/10

Exceptional

21 Nov 2025

Suzanne

Excellent experience…Everytime I stay in the bay!!

10/10

Exceptional

18 Nov 2025

Sydney

Nice

10/10

Exceptional

16 Nov 2025

Regan

Nice design

10/10

Exceptional

14 Nov 2025

LANCE

This is a 120 year old property, but other than the architecture, you would never know it. The woodwork is perfect in the common areas and rooms. The room was spacious and comfortable. The buffet breakfast was great. I highly recommend this place for the descerning traveler.

Leisure Partner

6/10

Pleasant

11 Nov 2025

Lynn

Staff were great, room was nice. Issue was my room was in an area by the laundry and there are belts on the machines that squeak and did so all night as well as bins coming and going.

8/10

Excellent

11 Nov 2025

Nariman

Beautiful property, with clean rooms and excellent staff. Highly recommended.

Business Family

2/10

Poor

09 Nov 2025

Tyler

The staff were so incredibly rude. Our room was not ready on time and the staff were rude about that.

Friends_and_family Family