Name: Extended Stay America - San Jose - Edenvale - Sout
Address: 6189 San Ignacio Ave, San Jose, 95119, US

6/10

Pleasant

15 Jul 2026

Melinda

Dated, old, but if you’re in a budget. It will do

Friends

8/10

Excellent

13 Jul 2026

Candi

Safe neighborhood, spacious parking and a clean room with a complete kitchen. It would be nice if the hotel has shampoo and air conditioner available.

Family

8/10

Excellent

10 Jul 2026

love

Clean and comfortable.. easy parking

Partner

6/10

Pleasant

06 Jul 2026

Melissa

I like the fact that there was a kitchen the room was nice the beds were very uncomfortable and really hard.1 of the staff was not polite.they did not have enough pots and pans.

Family_with_children

6/10

Pleasant

04 Jul 2026

Javeed

Better breakfast, cleaner walkways more frequent service would help

Family

2/10

Poor

23 Jun 2026

Cristian

Went to check in and the 2 front desk people were in a verbal fight, completely ignored that we were standing there, kept arguing about things not getting done. Finally after half an hour of waiting we got the keys to room. Place is so dirty everywhere.

Kitchen had nothing at all other than sink,stove,microwave and fridge. There was no coffee maker in the room or ice machine provided. No utensils,paper towels. The breakfast was a joke 2 types of muffins kid size, oatmeal, hot water for tea and the coffee machin didn’t work. Will nerve go there again.

Friends_and_family Family

4/10

Poor

23 Jun 2026

Yash

Bedding was not good

Family

2/10

Poor

22 Jun 2026

Ricardo

poor breakfast with water, ceral bars..
room floor was so dirty,
gave me a skomer room.. smeel terrible
old man front so rude.
PLEASE AVOID IT

Family_with_children

2/10

Poor

20 Jun 2026

Vanessa

This was not great for families. 4 people (2 adults, 2 kids) and we only had 3 pillows between us. They \"ran out\". Breakfast was a joke (granola bars and oatmeal packets). Would not give extra towels or sheets until we returned the used ones. Pool had no furniture to sit on.

Family_with_children

2/10

Poor

19 Jun 2026

Rohit

Here's a polished and professional version suitable for a hotel review or complaint:

The staff was rude and showed very little hospitality. Our room had an unpleasant odor, and when we requested a different room, we were told to check out of the hotel immediately - even though it was already 10:00 PM and we were traveling with a small baby.

When we asked for a room freshener, the staff did not have one readily available and asked us to come to the front desk after 10 minutes to collect it ourselves. There was no room service available; when we requested extra towels, we were again asked to pick them up from the front desk.

Additionally, the coffee machine was not working, and the snack selection was extremely limited, consisting only of muffins and snack bars, with no fruits or other options available.

Overall, the service and guest experience were very disappointing.

Family_with_children

2/10

Poor

19 Jun 2026

Laurie

The property has become very run down. We stayed there many years ago, and it doesn't look like they have done anything to keep it up since, with the exception of putting in some hard surface flooring, which was already looking worse for wear. There were no dishes or cooking utensils in the unit. You could order a dish pack, but no one answered the phone when we needed it. The staff was always out in the parking lot smoking. The mattress was lumpy. The primary problem was that there were people above us who were running around in their room all night long. Complaints to the front desk (after having to call back when no one answered) were useless. We called in complaints twice. Noise stopped for maybe 1/2 hour and then started up again. We were there for 5 nights, and we were only able to sleep for a few hours during the daytime. The clerk at checkout said she'd talk to the manager, who conveniently wasn't in, but I haven't heard a thing. Had there been anywhere else in San Jose to move to, we would have! FIFA had the area booked up. I got onto Expedia to see if they can get me some sort of refund.

Partner

8/10

Excellent

15 Jun 2026

Drew

Room was comfortable and staff super friendly, no coffee first morning on already limited breakfast bar...found a hair (not ours) in a kitchen drawer and an already used bar of soap on top ledge in shower ..so cleaning not perfect..but overall was fairly clean with fresh bedding, etc. Also, room on ground floor and people above us were VERY loud...stomping/banging around...but not the hotel's fault there ..we have stayed here a few times and have always found it comfortable and convenient. Be sure to ask for ammenities at front desk...not even paper towels in kitchen, but you can get everything you need if you just ask! I like that it has a full kitchen too with full size fridge and a stove. (Not all units have an oven so be sure to ask if you need that). All have microwaves though.

Partner

6/10

Pleasant

15 Jun 2026

Carla

The staff was great. There was a one hour wait for our room but that’s only because they were short staffed. Besides that, it was fine.

Family_with_children

10/10

Exceptional

13 Jun 2026

Doreen

Clean room kitchen staff breakfast all good for my stay thank you

Friends_and_family Family

4/10

Poor

10 Jun 2026

celia

No breakfast

Family_with_children

10/10

Exceptional

08 Jun 2026

Rafael

Clean room and good breakfast

Family_with_children

10/10

Exceptional

03 Jun 2026

Carmen

The staff there were very courteous. It was a quiet place when I entered my room it was very clean I definitely will be staying here again thank you extended stay America suites for an awesome stay.

Family_with_children

4/10

Poor

30 May 2026

Vikram Singh

It was okay! No full breakfast available only to-go which was inconvenient and not helpful.

Family_with_children

2/10

Poor

25 May 2026

Adriana

El personal es muy amable pero falta limpieza y mejorar las instalaciones

Family

10/10

Exceptional

24 May 2026

Marcela

Manager Jerry is very attentive corteous and pays attention to detail, thank you so much Jerry for your wonderful hospitality making us feel at home and feel taken care of, You are Amazing!!

Partner

8/10

Excellent

20 May 2026

Ericka

I was pretty content with this hotel, I gave it a 4, because their sofa bed isn't that comfortable. I think they need new beds and sofa beds. It was clean and the staff was helpful.

Family_with_children

10/10

Exceptional

18 May 2026

Guoqing

A great place to stay for traveling.

Family

10/10

Exceptional

14 May 2026

Sylvia

The people in front desk are very friendly make you feel welcome ..

Partner

2/10

Poor

14 May 2026

Jennifer

Horrible experience. Dirty and dingy. Horrible smell in the room and the halls. so many things broken and not functioning in the room including towel racks and the blow dryer. Fridge was dirty and sticky. Internet was so horrible and spotty - I was there for business and it took 90 min to complete a simple task online because of the wifi AND there was no phone service as well. Bed was horrible and uncomfortable. Towels were so thin and small. Claims the reservation came with breakfast - this just including the worst coffee ever made and granola bars. Definitely do not recommend this hotel to anyone. I have stayed at motels that were better than this.

Business

4/10

Poor

10 May 2026

Guadalupe

There were no amenities, I asked for more towels they didn’t have any. They didn’t have ice, they didn’t have plates or utensils. The breakfast was mediocre. The pool was closed.

Family

10/10

Exceptional

09 May 2026

Cassandre

The only downside was no ice machines and the breakfast wasn’t even really a breakfast. It was just coffee and random granola bars.

Self

8/10

Excellent

29 Apr 2026

Jorge

Good place to stay

Self

10/10

Exceptional

20 Apr 2026

Kimberly

Definitely recommend 100% front desk very kind and polite the room was very cleaned the room smell was a bit off but nothing 99c fabreeze couldn't fix.. the fact thats theres a stove Definitely worth it when traveling with kids 😅 the pool at the time was unavailable soo could experience that but other than that great location definitely things to shop around

Family_with_children

10/10

Exceptional

15 Apr 2026

Jonathan

Rooms are very clean.
I love the staff ! Miss Dawn. And Miss Heidi are always there when I visit .
Im sure they have other great employees.
However,
My experience with these 2 ladies has been nothing short of incredible!!!
Thanks yall !!!! See y’all soon

Family_with_children

10/10

Exceptional

13 Apr 2026

Andre

staff was nice

2/10

Poor

12 Apr 2026

Arianna

Our room had a clogged toilet, staff refused to fix it or move our rooms and I had to drive to a McDonald’s every time I had to use the bathroom.

Blow dryer was broken, staff said onsite washer/dryers weren’t working.

Breakfast was a single packaged muffin, nutrigrain bar or chewy bar with coffee or hot chocolate.

Family_with_children

2/10

Poor

12 Apr 2026

Owen

This hotel is quite filthy. It seems like they barely do any housekeeping at all. Our bathroom was full of hairs and pee stains, and when I went downstairs to pick up some bedding at the front desk - since there wasn't any for the sofabed in the room - I met another guest who had seen a roach in her room. Wow! Revolting, but not surprising. Only if you are truly desperate should you stay here. It's really quite foul; management should be ashamed, but I'm guessing they really don't give a damn.

Family_with_children

6/10

Pleasant

31 Mar 2026

Joyce

Room was clean , but seemed a little out dated, the sliding door to bedroom did not work completely, but that was ok we did t use it . Maybe we are being picky but over all stay was ok

Pet

6/10

Pleasant

31 Mar 2026

David

First off- There mgr of the property was very nice and helpful (Dawn -I think). But I think she was weighed down with overall an inadequate staff. Things like a dirty towel sitting on the elevator floor for two days. Rooms were clean but if you looked under bed or in cabinets was a different story. Hallway carpets stained and unkept.
Piles of trash at the front entrance (especially at night). Just an overall unclean feeling to the place. Was working the whole time I was there so really didn't hang out at hotel. Also breakfast was not too good- Oatmeal, protein bars and prewrapped muffins, not very good coffee. Bring your own if you're going.

Self

6/10

Pleasant

26 Mar 2026

Joanne

My main concern was cleanliness. The carpets were so dirty that I really didNot 12 walk on them. The outside was adequate. The staff were pleasant but it was difficult to find staff members.

2/10

Poor

22 Mar 2026

Erin

I stay at Extended Stay quite a bit. But this time was not a great experience at all. When I went to check in, the gave me a room wit no mattress, the coffee table was flipped up on the couch, there was women’s belongings thrown about all over the floor and a. Big bag of trash right as I walked in. I went to let them know, they gave me a key to another room, and it was just the same! Coffee table upside down on the couch, no blankets, sheets, pillows, a big bag of trash laying on the floor and the tv blasting. Went back a third time, but the next room was fine, until the manager tried to get into my room multiple times in the morning.
I am not one to complain, but this was too much.

Self

10/10

Exceptional

12 Mar 2026

Benjamin

Front desk attendant Haydee is a rock star, she is attentive, welcoming and so helpful providing service with a warm smile making us feel welcome and at home.

8/10

Excellent

11 Mar 2026

Mark

Great option for the price. Full kitchen setup, comfy bed…..I’ll be back.

Self

2/10

Poor

02 Mar 2026

Phillip

When I arrived to the property after booking on Expedia I was informed the system was down and I couldn’t access my room

Partner

10/10

Exceptional

27 Feb 2026

Sarah

Room was so spacious and quiet, which was super nice!

Self

10/10

Exceptional

26 Feb 2026

Liying

Room was clean

6/10

Pleasant

23 Feb 2026

Jocelyn

Extra bed is not comfortable

Pet

6/10

Pleasant

06 Feb 2026

Jeffrey

Dated furniture and having to deal with people and their nasty cigarette smoke.

Business Self

6/10

Pleasant

02 Feb 2026

April

The front desk was not available or seemed agitated when we arrived at 830pm. No lobby bathroom available after a 3 hour drive, had to wait to be checked into room to use a restroom with a family. No one answered the phone at the front desk when we called several times asking for bedding for the couch/bed. No continental breakfast available- only muffins and warm coffee creamer.

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Sutjit

Clean room and great staff. will definitely visit again.

Business_and_leisure Pet

2/10

Poor

28 Jan 2026

Stacey

Room smelled musty with strong cleaners. We had a room with a pull out coach, and when we asked for bedding for the pull out couch they only provided 2 fitted sheets and a thin fleece blanket. They said they don’t have pillows and we’d have to use the ones in the bed, which only had 3.
The elevator in the South building was slow and saw that the inspection certificate expired in October 2024.
When booking the hotel, it promoted breakfast included. When breakfast time came, they only had coffee, tea, and packaged mini muffins. Nothing else.

Friends_and_family Family

8/10

Excellent

23 Jan 2026

Richard

Room was quite spacious and had its own kitchenette. Does not have utensils and such, have to ask for it if there on long stays, otherwise bring your own disposables from dollar tree or from takeout. Pool was closed for the season, was to be expected. Price per pet is $28.50 per night, didn't use it...had a friend nearby babysit my pups for the week. Motel 6 has free pet fees. But same rules, do not leave pets alone in unit. Room key cards randomly deactivated on outside doors, but not to room. Then vice versa a few days later. Its random. Gym is only treadmil, and cycles...sitting and lounging style. Laundry onsite, pay by card. Vending machines inside too for snacks.
Otherwise, was a really nice stay.

Leisure Pet

2/10

Poor

15 Jan 2026

Erik

This place is a nightmare

Business Family

8/10

Excellent

14 Jan 2026

martin

Like the room size;kitchen facilities esp the 4 burner stove and oven;bathroom & shower spacious like a regular studio
Keeping this room as long as I'm here

Self

10/10

Exceptional

13 Jan 2026

Andriana

Awesome staff

Business_and_leisure

8/10

Excellent

10 Jan 2026

SHANNON

The room was good and the staff friendly and accommodating.

Leisure Self

2/10

Poor

08 Jan 2026

Nayeli

Everything was so dirty and they didn’t give me a refund I didn’t even stay there after I seen the room

10/10

Exceptional

02 Jan 2026

henry

yes

10/10

Exceptional

02 Jan 2026

Roy

Everything looks good! I have no complaints!

Friends_and_family Friends

10/10

Exceptional

31 Dec 2025

Kelli

Room was spotless. Jerry at the front desk was friendly and professional.as were all the staff. I will definitely return.

Partner

4/10

Poor

29 Dec 2025

Agnes

Run down hotel, dirty, dated room, everything was falling apart, furniture scratched up. The curtains has holes, carpets are extremely dirty, bed lines had spots that looked like blood or other bodily fluids that no laundering took out. No dishes in kitchen, you had to sign those out. No breakfast but a pre-packaged muffin and coffee. The coffee machine gets taken away at the end of the breakfast time. Many shady people in the hotel too.
This place needs to be remodeled and cleaned from top to bottom.

Business

10/10

Exceptional

26 Dec 2025

Nancy

Enjoyed my stay

8/10

Excellent

26 Dec 2025

Jim

clean room

Friends_and_family Family

6/10

Pleasant

24 Dec 2025

Deborah

It is good that their rate includes free parking

Business Self

10/10

Exceptional

20 Dec 2025

Nora

Staff

8/10

Excellent

13 Dec 2025

Elizabeth

Clean room

Leisure

10/10

Exceptional

11 Dec 2025

David

Property was nice, parking was limited up front, but plenty in the back. A little loud as my room was near the elevator. The room was clean, had a kitchen/fridge- but no utensils. Maybe they had plastic in the lobby- didn't ask. I had some in the car.

Business Self

2/10

Poor

09 Dec 2025

Nathan

dirty. left as soon as i saw the room

8/10

Excellent

06 Dec 2025

Janelle

Usual visit. Convenient

10/10

Exceptional

20 Nov 2025

Andriana

Staff amazing

Leisure Family

10/10

Exceptional

12 Nov 2025

Edward

It was very nice and clean

Self

4/10

Poor

11 Nov 2025

Trelaina

The room was not clean. Carpet sticky, shower filthy, towel rack dirty. Breakfast was very minimal, but the issue was being out if coffee. The room was so humid, no matter what we set the A/C at.

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Gregorio

Is the second time I stay there the lobby clerk was so nice.

10/10

Exceptional

03 Nov 2025

anjee

Everything was great

Partner

2/10

Poor

02 Nov 2025

Edgar

No is horrible room

Business Family

10/10

Exceptional

02 Nov 2025

Bill

Staff room and check in were easy and comfortable

Leisure Partner

2/10

Poor

22 Oct 2025

Chio

This place was awful. People hanging out in the hallways doing drugs. Paper thin walls. Did not feel safe at all.

Business

6/10

Pleasant

21 Oct 2025

Ashley

It was a nice stay but not the cleanistplace gunky wall's floor was dirty they do clean every two weeks unless you pay a fee to get cleaming fone before that

Business_and_leisure Self

2/10

Poor

17 Oct 2025

John

Very outdated, not well kept, dirty hotel. I cancelled my second night's stay. I would not recommend this place.

Business

10/10

Exceptional

15 Oct 2025

Eloise Ann

Staff was very friendly

Leisure Family

2/10

Poor

12 Oct 2025

Michael

Horrible

Business Self

2/10

Poor

11 Oct 2025

Lovella

Staff couldn’t find us a room that didn’t smell and would not refund our second night. Rooms were outdated and dingy. We moved to the Marriott next door.

Leisure Family

6/10

Pleasant

09 Oct 2025

Jovita

El cuarto me tiene inconforme el sofá cama está muy gastado y muy sucio. La cama el colchón viejito se le hace un oyó, la cocina la estufa la parrilla grande calienta lento estando en lo máximo, la campana de la estufa no funciona la luz. Hace 2 semanas mi carro amaneció bandalisado de la parte frontal le quebraron la parrilla donde está el logo de la marca del carro. Estaba estacionado en la parte de atrás del estacionamiento ahora me ciento insegura

Friends_and_family Family

6/10

Pleasant

06 Oct 2025

Roger

The faucet in the bathroom was shut off. There was no elbow pipe under the sink. It appeared that there was plumbing work that incomplete which meant that I could not use the sink at all.

8/10

Excellent

04 Oct 2025

Robert

Sty again gorbaure

Business Self

10/10

Exceptional

04 Oct 2025

Hao

Nice clean hotel

Business Family

6/10

Pleasant

30 Sep 2025

Demetrio

Staff was great

10/10

Exceptional

28 Sep 2025

jessica

Great place!

Leisure Partner

10/10

Exceptional

26 Sep 2025

Caprice

Lovely, Professional Woman. (Karen??)
Observation of my guests' impending renewal.
And the passing of my 55th day. She said \"Happy Birthday\", that was special.

Leisure Partner

10/10

Exceptional

25 Sep 2025

Daniel

Great Clean Room ✅ | Amazing Staff 💯

Leisure Family

10/10

Exceptional

25 Sep 2025

Juan

Good

Self

10/10

Exceptional

16 Sep 2025

Patricia

The people god

10/10

Exceptional

14 Sep 2025

Erin

Staff was amazing

Leisure Self

6/10

Pleasant

14 Sep 2025

Corrina

The room was a bit outdated and could’ve been cleaned more thoroughly. The small kitchen had food stains left in the cabinets, and there was some sticky residue on the wall/floor when I checked in. The nightstands were very dusty, and the curtains were quite dirty and stained. On the positive side, the bathroom was spotless, and the bed was clean and comfortable. The staff were all very friendly and helpful, and the property itself was quiet in a nice area. This was a last-minute booking for me, and aside from the cleaning issues, it was a decent stay overall.

Friends_and_family Family

10/10

Exceptional

08 Sep 2025

Andriana

The staff

Business_and_leisure Family

10/10

Exceptional

06 Sep 2025

Erin

The staff has been amazing each time I’ve stayed here. Would definitely recommend to others who need a place to stay.

Leisure Self

8/10

Excellent

03 Sep 2025

Jovita

La persona de resección anda de mal humor una persona mayor es asiática se molesta cuando le lleva uno las toallas sucias para intercambiar por limpias. Solo cuando es nuevo inquilino te trata amable después de días hospedado te hace mala cara

10/10

Exceptional

28 Aug 2025

Sylvia

All front seat staff are very friendly make you feel welcome..

Business_and_leisure Partner

8/10

Excellent

25 Aug 2025

Robert

The breakfast stunk but the rest was OK.

The room/suite was spatious and clean. For the rate, $135, we are ready to accept spartan, inexpensive furnishings, and a worn look. So far, so good.
But the “breakfast!” My god, it couldn’t have been cheaper quality. Not even cold breakfast cereal, nor a slice of bread and a toaster, nor a piece of fruit. Yes, they did provide coffee (K-cups), a tasteless muffin, and energy bars.
It’s a stupid way to save a little money as it makes a cheap impression just when we leave. I have never, ever received from an accommodation that advertised “breakfast included”as little as what was available to us this morning.
If you add a breakfast query to your list of ratings, it gets one star (terrible!) from us.

Friends_and_family Friends

8/10

Excellent

23 Aug 2025

Michelle

Needed a place for a few

Friends_and_family Family

4/10

Poor

17 Aug 2025

Alicia

I will never stay at this hotel again. Our “ non-smoking” room smelled like someone had just smoked a pack of cigarettes in it. The room seemed clean, but because it was so smelly, dingy and old, I was grossed out. There was no drain stopper in the bathtub and the sink faucet was grimy with hard water, stains. The only saving grace was the laminate floors. I blame myself because what should I expect for the price? Lesson learned, you get what you pay for.

Leisure Family

8/10

Excellent

16 Aug 2025

Lizbeth

The area was quiet but there was also food options nearby that you could walk too. The only downside was that your room wasn’t regularly cleaned

Leisure Friends

10/10

Exceptional

13 Aug 2025

Dorene

Very convenient and the staff were helpful and friendly.

Family

2/10

Poor

13 Aug 2025

Kendyl

Dog hair everywhere….piles under the bed and stuck to the wheels on desk chair. Disgusting!

Leisure Partner

4/10

Poor

10 Aug 2025

Jovita

La trabajadora de limpieza muy mal educada tengo un mes hospedada y solo 1 vez vinieron a limpiar ese día la a persona fue muy buena trabajadora y dejo muy limpio. Pero a las 2 semanas siguientes llegaron a limpiar y me e estaba bañando no tienen un horario ni día específico para limpiar justo cuando llegaron estaba terminando de cocinar y tuve que desocupar la cocina y con palabras muy drásticas me dijo que el tiempo está corriendo desde que me toca la puerta si no nos salíamos rápido no tendría más tiempo para limpiar porque solo le dan 30 minutos para limpiar cada cuarto y como ya avía pasado tiempo en lo que desocupaba la cocina y que yo quitará las sabanas de la

Friends_and_family Family