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Onsen Hotel Kusatsu

Gunma · Japan

512-3 Kusatsu, KusatsumachiView location

9.2/10Excellent397 Reviews
Cleanliness9.4/109.4
Service9.4/109.4
Comfort9.2/109.2
Condition9.0/109.0
Neighborhood8.6/108.6
Amenities9.2/109.2
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Photos are not available for this hotel yet.

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Onsen Hotel Kusatsu

Located in Kusatsu, Kusatsu Onsen Hotel Sakurai is in a provincial park, a 3-minute walk from Sainokawara Park and 7 minutes by foot from Yubatake. This family-friendly ryokan is 0.4 mi (0.7 km) from Jizo Hot Spring and 0.9 mi (1.4 km) from Kusatsu Onsen Ski Resort.

Make yourself at home in one of the 179 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have hair dryers and slippers. Conveniences include safes and desks, and housekeeping is provided on request.

Featured amenities include luggage storage, a safe deposit box at the front desk, and an elevator. A bus station shuttle is provided at no charge, and free self parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Entertainment
Smoking areas
Childcare
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 7:00 PM
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Unicode Support true Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

    We have included all charges provided to us by the property.

  • You need to know
    • The seasonal pool will be open from July to September.
    • One child stays free when occupying the parent or guardian's room, using existing bedding.
    • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
    • Guests with tattoos are not able to use the onsite public bathing facilities.
  • Special Instructions
    The front desk is open daily from 7 AM - 9 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. If driving, please contact this property in advance for more information (e.g., directions). For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests booked in Half Board rates must check-in by 7 PM to receive dinner.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Minimum Spring Break check-in age is 16 years old
    • Guests must contact this property in advance to reserve access to the hot springs and access to the public bathing facility
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher and a smoke detector
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Spoken Language

    Japanese

Nearby attractions

Kusatsu Town Onsen Museum 0.1 km / 0.1 mi
Sainokawara Park 0.3 km / 0.2 mi
Kusatsu Onsen Gate 0.3 km / 0.2 mi
Kosenji Temple 0.4 km / 0.2 mi
Sainokawara Street 0.4 km / 0.3 mi
Five-Story Pagoda 0.5 km / 0.3 mi
Kusatsu Tsurutaro Kataoka Museum 0.5 km / 0.3 mi
Yubatake 0.6 km / 0.4 mi
Jizo Hot Spring 0.7 km / 0.4 mi
Ohtakinoyu Hot Springs 0.9 km / 0.6 mi
Kusatsu Nettaiken 1 km / 0.7 mi
Kusatsu Onsen Ski Resort 1.6 km / 1 mi
Joshin'etsu-kogen National Park 1.9 km / 1.2 mi
Kusatsakogen Golf Course 3.2 km / 2 mi
Mononugu Pond 6 km / 3.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room JAPANESE ROOM WITH VIEWSRoom • JAPANESE ROOM WITH VIEWSROO.JE-WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Onsen Hotel Kusatsu

    Room JAPANESE ROOM WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.JE-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room JAPANESE ROOM NON SMOKINGRoom • JAPANESE ROOM NON SMOKINGROO.JE-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Onsen Hotel Kusatsu

    Room JAPANESE ROOM NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.JE-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN JAPANESE ROOM NON SMOKINGTWIN • JAPANESE ROOM NON SMOKINGTWN.JE-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    JAPANESE ROOM NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Onsen Hotel Kusatsu

    TWIN JAPANESE ROOM NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    JAPANESE ROOM NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.JE-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN JAPANESE ROOM WITH VIEWSTWIN • JAPANESE ROOM WITH VIEWSTWN.JE-WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    JAPANESE ROOM WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Onsen Hotel Kusatsu

    TWIN JAPANESE ROOM WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    JAPANESE ROOM WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.JE-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Onsen Hotel Kusatsu

9.2
Excellent
397 Reviews
Cleanliness
9.4 /10
Service
9.4 /10
Comfort
9.2 /10
Condition
9.0 /10
Neighborhood
8.6 /10
Amenities
9.2 /10
100 reviews shown
8/10
Excellent
05 Jul 2026
Thanh
The property was nice and modern. All amenities were in working order. Location is further from center of town.

The town is also deserted, almost. Nothing really around.

Onsen water is nice as well as the low temperature sauna.
Family
10/10
Exceptional
28 May 2026
Hui Wen
This resort went way above and beyond our expectations. The staff was very friendly and helpful, making us feel very comfortable when explaining how things worked. The buffet, lounge, and free drinks and snacks were wonderful. And the facilities are very clean and very well maintained. The different onsens all have different characteristics and they're all very charming and relaxing 😊 Definitely would recommend to anyone looking for a luxurious relaxing stay!
Family_with_children
10/10
Exceptional
29 Apr 2026
Edward
Very clean and well maintained hotel.
Staff were very helpful they had a native English speaker at the desk. Great amenities.
Partner
10/10
Exceptional
13 Apr 2026
Derrick
First, the pictures on expedia or even the hotels website did not do this place justice. This is a gorgeous hotel with lots to do and see. We were checked in by \"Lucky\" who spoke really great english. He spent about an hour with us checking us in, walking us to our rooms, showing us everything in our rooms and helping with luggage. Both the dinner and breakfast were buffet with lots of options. I think we were the only foreigners there but they did not treat us any different. The shuttle down to the town square is very convenient. We did not use the hot springs but we did use the open air bath in our room which was amazing. The beds were reasonable comfortable. Enjoyed the plethora of amenities and open space in the room.
Friends
10/10
Exceptional
21 Jan 2026
Gladys
Great stay. I booked a room with open air bath and it came with the access to the executive lounge for afternoon snacks and drinks. Snacks, beers and wine. The snacks there was amazing. Coz I booked two consecutive nites, they gave us access to the exclusive public bath, less ppl and with more privacy.
The room was so clean and the staff were excellent. I was impressed by a staff Jaing, she was so helpful and always so enthusiastic and ready to help all the time when I saw her at the reception - check in and check out and when she was working at the executive lounge. The cleaning team was doing an excellent job.
All of these made my stay so wonderful.
Partner
10/10
Exceptional
01 Jan 2026
KATHY
Friendly staff, clean room, nice view
Leisure Family
10/10
Exceptional
29 Dec 2025
Suzi
We really enjoyed our stay at Hotel Sakurai. We booked the top floor suites, which came with several extra benefits.

The room was very large and well laid out, with a kitchen, a bathroom with a jacuzzi and stunning view, two bedrooms, and a living area. We were taken straight to our room by a concierge when we checked in, which was a nice touch. The view was excellent — you could see the town centre from the room.

We also had access to the Sakura Lounge, where food and drinks were included, and a more private onsen that was limited to a small number of guests.

The hotel prepared a special dinner for special guests in a separate restaurant, using best quality ingredients. The food and service were both excellent.

One thing to note is that the hotel is very large, so there are no private hot spring baths. This wasn’t an issue for us, but worth mentioning. The main onsen facilities are very good, especially the outdoor baths, which we would highly recommend.

Thank you again for the staff at Sakurai.
Friends_and_family Family
10/10
Exceptional
28 Dec 2025
Reide
The onsen is top notch. The outdoor snow with onsen had its own mysticism
Leisure Self
8/10
Excellent
23 Dec 2025
Chet
The wear and tear is kind of showing throughout the establishment but it was nice overall. I was a little underwhelmed with the dinner buffet but the breakfast buffet was fantastic. I felt like I could’ve eaten something nicer down in the Yubataki area. Also the shower in the room barely had hot water. But the showers in the onsen area were perfect.
Leisure Self
8/10
Excellent
22 Dec 2025
Wang Yip Derrick
We had a pleasant stay, largely thanks to the excellent onsen facilities. The room was standard and met our needs, though the dining experience varied. We found the dinner buffet to be average in terms of quality and variety, whereas the breakfast was a step up and much more satisfying.
Friends_and_family Family
10/10
Exceptional
17 Dec 2025
Orlando
Very clean and spacious room, staff very polite, buffet was great for morning and evening and the lounge was very nice.
Leisure Self
8/10
Excellent
29 Oct 2025
Clement
The place is near Yubatake albeit a bit of a hike uphill.
Friends_and_family Friends
10/10
Exceptional
07 Sep 2025
田邊
spa
Leisure
10/10
Exceptional
09 Aug 2025
Ken

良い温泉でした。

2泊しましたが、夕食がバイキングで、2泊とも同じメニューだったのがとても残念でしたが、それ以外は満点です。
Friends_and_family Family
10/10
Exceptional
11 Jun 2025
Yuko
Very nice staff!! They are very helpful!
10/10
Exceptional
26 Apr 2025
Verified traveler
We throughly enjoyed our stay. Super, beautiful hotel, a great staff at the front desk, dining, entertainment was a big surprise. I wished we stayed day or two longer. I would return again when opportunity arise. Thank you all to Sakurai. A Five Star and beyond.
Friends_and_family Family
10/10
Exceptional
05 Apr 2025
Christian
Beautiful property, clean, and friendly staff. Their onsen is one of the best. They have everything you need so you don’t really have to leave the property if you didn’t wantIt is walkable to Yubatake, but they also provide a free shuttle.
10/10
Exceptional
31 Oct 2024
Jae
Nice rooms, good transportation, friendly staff
Leisure Family
10/10
Exceptional
07 Aug 2024
Chung Yan Grace
Excellent!
Friends_and_family Family
10/10
Exceptional
16 Apr 2024
Ubaldo
It was a fantastic stay with a hotspring bath house included inside the hotel for the guest. Plus the buffet was delicious and amazing.
Leisure Friends
10/10
Exceptional
21 Feb 2024
Maria
We were greeted on arrival by the nicest staff. The lady that was in charge of showing us around was so sweet and informative. She gave us all her recommendation's for an excellent visit to kusatsu and they did not disappoint! We enjoyed the onsens, the new lounge, the drum show and the food! We had so much fun!
Leisure Partner
10/10
Exceptional
14 Jan 2024
Maggie
My husband and I had such a good experience in this hotel. Love the buffet choices and massage services there, great value 👍
Leisure Family
8/10
Excellent
29 Sep 2023
Stephen
Greetings & services upon check in & ck out was super. The rooms were clean & big & had lots of space. Cute short entertainment in the evening. The buffet that’s included was just okay. Nothing special. I would prefer the traditional Japanese meals for the experience but we weren’t given the option to choose upon booking online. Only thing I would complain about is the slippers for small size 5 feet were not available so walking in big slippers hurt my toes & no baskets to bring to the onsen when I see some other women carrying it. Not sure if they were missing from the room.
Leisure Partner
10/10
Exceptional
25 Sep 2023
Erik
They are very patient and all employees have translator machines, they allowed me to check in early and take my bag to my room so I could walk around town. They got me a large yukata and food is wonderful. Room was clean and had extra futons for 5 more people, and the private onsen in room was amazing. Would go again someday
Business_and_leisure Family
8/10
Excellent
22 Aug 2019
Verified traveler
The rooms were very large! The traditional Japanese beds were very comfortable. The room had two toilets which was pretty interesting and useful.

The onsen water quality and temperature is excellent.

The breakfast and dinner buffets had an excellent range and selection of delicious and well prepared food.
Leisure Family
10/10
Exceptional
04 Aug 2026
KOHROKU
温泉がとても良かった。ビュッフェも満足。メロンが甘過ぎて感動した。また行きたいと思いました。
10/10
Exceptional
03 Aug 2026
タカヒコ
孫のリクエストに応えて今年も、利用させてもらいました。
10/10
Exceptional
30 Jul 2026
Tsutomu
親子孫の3世代でふた部屋、６名で宿泊。部屋も隣にしてもらい配慮に感謝。湯畑への夜ライトアップの送迎バスは便利です。またお楽しみの夜のバイキングは子供夫婦や一歳の孫も興奮するほどの品数と美味しさでした。孫の浴衣もありかわいい写真が沢山撮れました。お風呂はもちろん最高で、露天風呂も清潔感あひ。3世代におすすめのホテルです
8/10
Excellent
16 Jul 2026
Keiko
同行者の定年祝いと事前にお伝えしていたところ記念品を準備頂いて大変嬉しかったです。スタッフの方々は皆さん、本当に感じがよく、丁寧かつフレンドリーな接客でした。
ラウンジは非常に明るく広々した空間でよい雰囲気でした。　飲み物、食べ物も充実していましたが営業時間が１９時３０分までという点だけが少し残念です。　夕食後に一杯飲みに立ち寄ることが出来ると最高でした。　　全体としては非常に快適な滞在となりました。ありがとうございます。
Partner
10/10
Exceptional
11 Jul 2026
なおみ
スタッフの方がどなたも親切でした。
10/10
Exceptional
11 Jul 2026
Hao-Jui
員工親切有禮，對於親子友善。有外籍員工，可以用英文溝通及詢問。走出飯店大門口有7-11，附近有兩間超市，不論走路或接駁車到湯畑都很方便，往後走就可以到西之河源公園。
Friends_and_family Family
10/10
Exceptional
11 Jul 2026
Fumihiko
全く不満はないです。いい風呂と良い部屋、スタッフの対応でした。
Partner
8/10
Excellent
03 Jul 2026
Yuk Fung
職員態度很親切和主動。浸完溫泉可用按摩椅很貼心。
8/10
Excellent
24 Jun 2026
??
ウェルカムドリンクやバイキングの食事の種類が少なめかなぁと思いました。
けれど、お子様メニューのバイキングがあるのは、良かったです。
Family
10/10
Exceptional
21 Jun 2026
Chie
温泉もとてもよくて。
サービスが至れり尽くせり。
1日限定20組の温泉でのんびり。
7時までのアルコール、ソフトドリンク、軽食があるラウンジも素敵なサービス。
湯畑までもバスで送迎してくれて、両親を連れての旅行にもいいし、今度は友人とも行きたい。
Family
10/10
Exceptional
19 Jun 2026
カズコ
食事も温泉もお部屋も、とても良かったです。
温泉は、チェックアウトまで、夜通し入れて、時間を気にせず楽しめました。食事は、全て美味しかったです。種類も豊富で、少しずつでもお腹いっぱいになってしまい、全て味見できなかったことが残念でした。また、行きたいと思うホテルでした。
Family
10/10
Exceptional
18 Jun 2026
Hiroyuki
温泉の質が非常に良い
Family
8/10
Excellent
17 Jun 2026
ノリヒロ
ホテルは大きくて立派でした。
太鼓ショーは迫力があって良かったです。
Friends
8/10
Excellent
10 Jun 2026
EIKO
スタッフか外国の人でも対応が初々しくて良かった
Friends
10/10
Exceptional
09 Jun 2026
Naoto
誕生日での滞在でケーキなど別注させて頂きました。
スタッフの皆様にはとてもよくして頂き、素晴らしい滞在となりました。
バイキングのクオリティーの高さも素晴らしかったです。
Partner
10/10
Exceptional
02 Jun 2026
YURIKO
五つ星に恥じない設備と広ささすがでした
朝　夕のお食事も種類豊富で食材と味付けにも気遣いが感じられ
又席への案内も丁寧で慌ててテーブルの確保もしなくてよく快適に食事を楽しめました
夜の食後の湯もみの実演と太鼓のショーも身近で見られてとてもよかったです
和室でしたが半分ベッド仕様でしたら高齢者には楽ですね
Friends
10/10
Exceptional
01 Jun 2026
ゆか
初めて宿泊させていただきました。
スタッフの方々は接客が丁寧で、部屋もとても広く素敵でした。
また、別途3000円で別館のお風呂入り放題、しかもドリンクやビールを自由に飲める（無料）スペースもあり特別感を味わえて大満足でした。
湯畑からも近いので、観光も出来ました。
また、機会があったら利用したいと思っています。
Partner
10/10
Exceptional
09 May 2026
Sumiaki
スタッフの心遣いが最高でした。
外国人スタッフの方も、素晴らしい仕事ぶりで心地よく宿泊できました。
Partner
8/10
Excellent
08 May 2026
Yuka
どこも清潔でスタッフの対応も良く快適に過ごせました
Partner
10/10
Exceptional
19 Apr 2026
タカヒコ
スタッフの対応は、毎回申し分ありません。ただ季節柄新人さんが多く見受けられ、マニュアルどおりの文言が、多かったのかな。後、トイレの照明を、もう少し明るくしてください。
Family
8/10
Excellent
07 Apr 2026
yusuke
敷布団が硬く腰が痛くなった。
Friends_and_family Family
10/10
Exceptional
26 Mar 2026
kaneyoshi
本マグロ取り放題なんて、今まで聞いたことなかった。タンシチューや上州豚ステーキなど、、、カレーも本当に美味しかったです。
Partner
10/10
Exceptional
25 Mar 2026
kaneyoshi
お部屋の中の石畳もとってもよく、食事のメニューも高級材料だし、全て美味しかったです。
クラブラウンジの軽食にも感動。
また、寄らせていただきます。
Partner
10/10
Exceptional
14 Mar 2026
taegkyu
3세 손자동반 가족여행 이었는데
아주 만족 합니다
셔틀서비스 있어 편리했습니다
Friends_and_family Family
10/10
Exceptional
28 Feb 2026
Kit Yee
服務非常好、賓至如歸、酒店內溫泉比較少選擇。設備齊全、房間返新很舒適。交通方便有接駁巴士來往區內及車站
Partner
10/10
Exceptional
26 Feb 2026
PO MING
從一開始入住服務人員到客服房和附近周邊！一切美好
Partner
8/10
Excellent
18 Feb 2026
Shinnosuke
アメニティや、接客はよかった。
連泊だったがビュッフェが全く変わり映えなかったのが残念。
10/10
Exceptional
12 Feb 2026
??
スタッフの対応もとても丁寧で
気持ちよく過ごせました。
10/10
Exceptional
09 Feb 2026
Ling Ming
房間寬敞，服務人員很周到親切。溫泉浴池也很大很好。還有到湯畑的接駁車，十分周到。
10/10
Exceptional
31 Jan 2026
RIE
お部屋もお風呂も食事も新館特別ラウンジも大変良かったです。還暦と卒寿の母娘で伺いましたが、記念撮影用の衣装やギフトまでご用意頂き、記念に残る大満足な滞在でした。
ありがとうございました。
Leisure Family
10/10
Exceptional
31 Jan 2026
谷本
ご飯が美味しかった。
湯畑までの送迎が便利だった。
Leisure Partner
10/10
Exceptional
27 Jan 2026
KAYOKO
ホテル全体、スタッフの皆さん、すごくよかったです。
8/10
Excellent
24 Jan 2026
Jun
全体的に掃除が行き届いており大変満足いたしました。特にお酒やおつまみなどフリーでいただけるラウンジや1日20組限定の浴場などがあり、大浴場は混むのでゆったりとくつろげました。ただ部屋内のお風呂は配管の劣化等の関係上、沸かしでした。せっかく草津に来たので源泉掛け流しに入りたいので次回はお風呂なし部屋にします。
Partner
10/10
Exceptional
21 Jan 2026
Natsuki
客室がとても綺麗でした。
4/10
Poor
30 Dec 2025
Ogawa
接客はとても良かった。2泊の滞在でしたがバイキング料理にカニが無かったのが残念
Friends_and_family Family
8/10
Excellent
30 Dec 2025
Lai Chun
Hotel as a whole was clean and well kept, although the decor was rather dated that gave you an ‘80s vibe (in a good way).

Dinner buffet was nice and have a decent variety of dishes. I will highly recommend future guests to opt for it.

Staff was courteous and professional. Both checking in and checking out was efficient despite being in high season.
Friends_and_family Family
10/10
Exceptional
29 Dec 2025
riku
部屋から見える景色がよかった
Friends_and_family Friends
8/10
Excellent
27 Dec 2025
Siu Man
客房很大很舒式，但近衛生間有輕微的異味
Partner
10/10
Exceptional
23 Dec 2025
ゆき
フロアも大浴場もお部屋もとても綺麗で、スタッフさんも皆親切でした。食事もバイキングの種類豊富で、味、種類、量はもちろん、なかなか味わえない様な「モンブラン搾りたて」や「チーズラクレット」などの特別感もあり、大満足でした。夜の太鼓イベントも迫力があり素晴らしく、楽しかったです。
送迎バスも充実していて電車で訪問しましたが他の施設へ出向くのも不便がありませんでした。
家族や知人に紹介してまた一緒に訪れたいと思います。
ありがとうございました。
Leisure Family
8/10
Excellent
10 Dec 2025
TAKAHASHI
客室は清潔でした。
露天風呂♨️も食事‎😊🍴も最高でした。
ですが、隣の客室から騒音がひどく、少し残念でした😢
Leisure Friends
10/10
Exceptional
08 Dec 2025
CHIU YYUEH
有台灣員工,語言非常方便
10/10
Exceptional
15 Nov 2025
Tomomi
温泉の湯が非常に良かった。
広い風呂場も混んでることを感じさせないゆったりした空間で終始気持ちよく入浴できた。また、風呂上がりに備え付けのマッサージチェアを利用したが高機能なチェアで満足だった。
Leisure Family
2/10
Poor
06 Nov 2025
Jo Fung
11月4日入住，很奇怪沒有預先舖床墊，我放下行李在房間後，他們才入房間鋪床墊。翌日發現我的Burberry頸巾在房間內不翼而飛，check out告知酒店職員（洪小姐）及其主管，他們承諾以電郵回覆是否已找到該頸巾以便我在保險索償，但至今仍未回覆。
Partner
6/10
Pleasant
05 Nov 2025
yukio
外国人の説明が良くわからないです。
Leisure Partner
10/10
Exceptional
04 Nov 2025
IKEDA
とてもきれいな部屋で，バイキング料理もおいしく，食事中の子供の誕生日プレゼントケーキも素晴らしい対応をいただけました．
Leisure Family_with_children
6/10
Pleasant
13 Oct 2025
KYUNGTAE
스파및 부페 는 훌륭했으나 전반적으로 좀 어수선한 느낌
8/10
Excellent
01 Oct 2025
Susumu
ホテルは古いながらとても綺麗にされてます！
スタッフの皆さんは明るく親切でした
Leisure Family
8/10
Excellent
30 Sep 2025
SUMIKO
入口の屋根瓦の修理をしていたので日中は窓が開けられずめちゃくちゃ暑かったのですがすぐに扇風機を持ってきて頂きました。お部屋はとても広く綺麗で過ごしやすかったです。ただ食事会場が遠くてご年配の方にはちょっとしんどいかも？
Leisure Family
10/10
Exceptional
23 Sep 2025
yuki
とてもよかった！
Leisure Self
8/10
Excellent
10 Sep 2025
??
スタッフさんの対応がとても良く、間違えても丁寧に修正してくださり、気持ちよく滞在できました。
また、バイキングの内容が今までのダントツトップになるくらい、品数もさながら食材の新鮮さや味付け、盛り付けのお皿などとても満足な内容でした^ ^
ただ、湯畑までの坂は、想像よりも傾斜があり年配者にはキツイかも…です。
チェックイン前に湯畑散策はしてくるのをお勧めします。
Leisure Family
10/10
Exceptional
09 Sep 2025
??
ホテル到着した時から心地よい気持ちとなりました。是非次回も利用させて頂きます。
Leisure Family_with_children
10/10
Exceptional
08 Sep 2025
Kousuke
2回目の利用でしたがとても気持ちよく快適に過ごせました！ビュッフェも最高です！別湯がお気に入りです！
Leisure
8/10
Excellent
30 Aug 2025
Takamoto
楽しかった
Leisure Family_with_children
8/10
Excellent
29 Aug 2025
Togetani
温泉は最高に良く､食事の質も大変良かったです。また利用したいと思います。
Leisure Partner
8/10
Excellent
27 Aug 2025
makoto
施設、部屋は綺麗
もう少し何かプラスがあれば、差別化できる
食事一品一品は、今まで泊まった宿でも一番
品揃えがもう少し欲しかったが
夜のドリンクは少ない
Leisure Partner
10/10
Exceptional
25 Aug 2025
Chisato
広くて豪華な造りだけではなく、清潔さがありました。また温泉やビュッフェの質が良く素晴らしかったです。
Leisure Family
10/10
Exceptional
22 Aug 2025
Hidetake
温泉がとても良いと思います。ビュッフェはメニューも多く、特にステーキには満足しました。部屋の温度調節ができない点が、暑がりの人には難点です。ホテル周辺への観光は便利です。
Leisure Family
10/10
Exceptional
20 Aug 2025
Miki
とっても
2/10
Poor
19 Aug 2025
hiroto
チェックインの際に案内してくださったホテルマンの方が外国人でした。それ自体には問題なかったのですか、日本語があまり上手ではないようで何をおっしゃっているかよくわかりませんでした。
ウェルカムドリンクもチェックイン開始時間の1時間後にはほぼ空の状態でその後補充されることはありませんでした。私はウェルカムドリンクを頂くことができませんでした。
また、準備されていたスリッパは穴が空いており、とても最悪なホテルでした。
Leisure Friends
10/10
Exceptional
10 Aug 2025
kenichi
スタッフは親切丁寧な対応であり、部屋は清潔で設備も整っているほか、温泉も清潔で広々としており、無料のマッサージ機で凝りもほぐすことが出来ます。
また、湯もみ体験イベントもあり、家族で楽しくゆったりとした時間を過ごすことが出来ました。
Leisure Family
10/10
Exceptional
04 Aug 2025
たかひこ
初めて、孫達と一緒に宿泊しました。いつも通りの質の高いサービス、料理の美味しさに、孫達も大満足でしたあ
Leisure Family_with_children
10/10
Exceptional
03 Aug 2025
カオル
最高😃でした。お勧めします。
Leisure Partner
10/10
Exceptional
02 Aug 2025
Y
14時から18時にはフリードリンクコーナーがあり、朝夕ともコーヒーは部屋に持ち帰り自由でした。
Leisure Family
10/10
Exceptional
01 Aug 2025
なおこ
全てが最高です。
夕食バイキングは種類も豊富でとても豪華でした。
10/10
Exceptional
01 Aug 2025
MITSUKO
連泊しアメニティがなかったのですが、連絡したら
Friends_and_family Family
10/10
Exceptional
27 Jul 2025
いさお
スタッフの対応はとても良かったです。
Leisure Family_with_children
10/10
Exceptional
19 Jul 2025
FUMIKO
温泉がすばらしかったです。
食事も大変美味しかったです。
Leisure Family
10/10
Exceptional
04 Jul 2025
EIJI
施設が良くて、温泉が良かった♨️！
10/10
Exceptional
15 Jun 2025
YUMIKO
スタッフの皆さん接客態度がとても良いところ、老舗ながら古さを感じない清潔感も、細やかなサービス等々、さすがだなと思いました。
あちこち温泉巡りをしている実家の両親もまた来たいと絶賛しておりました。
Leisure
10/10
Exceptional
12 Jun 2025
kazuhiko
とてもゆっくり出来ました。
食事がビュッフェスタイルで色々な料理があり、良かったです。
Friends_and_family Friends
10/10
Exceptional
11 Jun 2025
AKIRA
別館に泊まりましたが部屋が広々で景色も最高でした。バイキングは会場はシンプルでしたがお料理は素晴らしかったです。湯もみショーに参加できるのも貴重な体験でした。温泉も広くてアイスやマッサージチェアなど行き届いています。また泊まりたい宿です。
10/10
Exceptional
31 May 2025
けいし
また行きたいホテル！
Leisure Family_with_children
6/10
Pleasant
29 May 2025
yayoi
アレルギー表示して下さい。
アレルギー持ちは、食事が怖いです。
バイキングビュッフェでした。
２日連続で、同じ料理、朝も夜も‥。
唇が腫れて、薬飲んでなんとか凌ぎました。アナフィラキシーだと大変事になってたと思います。
アレルギーは、好き嫌いとは違います。
Friends_and_family Family
10/10
Exceptional
19 May 2025
KAZUHIRO

大満足

大変満足度の高い旅行が出来ました。また宿泊したいと思います。
Friends_and_family Family
10/10
Exceptional
19 May 2025
Hideki
とても素晴らしい施設です。お部屋もとても広く、食事は感動しました！
お風呂も気持ちよく、設備も整っていました。
とにかく全てにおいて満点の施設です。またぜひ宿泊したいです。
Leisure Family

Location & surroundings

Onsen Hotel Kusatsu
512-3 Kusatsu, Kusatsumachi, Gunma, Japan

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