Holiday Inn Pudong

China , Shanghai
SHANGHAI, 899 Dongfang Road, Pudong District
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100 reviews shown

10/10

Exceptional

11 Mar 2026

Erlina

We enjoyed our stay. Not too far from Century Avenue station and the mall. The room is clean, bed is very comfortable. The large bath tub is a plus for my 5yo kid.

Leisure Family

6/10

Pleasant

04 Mar 2026

Weidong

I was first assigned a room smell like sewer. It should not happen, the room was properly clean, it should be a management issue. I reported, then reassigned a different one. The internet connection is a little slow.
Good location, easy to connect.

Self

10/10

Exceptional

07 Feb 2026

Hua Steven

The room was clean and cozy, with all the amenities I needed. The breakfast was excellent and the staff were friendly.

Leisure Family

10/10

Exceptional

11 Nov 2025

Aleksey

Staff amazing, help us to change the room, Room was very clean

4/10

Poor

31 Oct 2025

Carlos

No air condition in hotel because it’s “winter” but outside temperature is more than 15 Celsius.

Bathroom shower head does not work.

Terrible experience

Business

10/10

Exceptional

19 Sep 2025

Wadeea

Clean

Business_and_leisure Friends

8/10

Excellent

03 Jun 2025

Richard Laval

It was a very well equipped hotel with meeting rooms, gym to a few restaurants built into the place. Room service uses a robot that serves you your food should you order which was pretty cool.

The breakfast was a decent buffet which changes a bit each day for variety. The international section wasn't that great though. It looks bigger than it actually is, everything just spread out.

My room was nice though the shower head seemed a bit broken as it was spraying water everywhere but it was still usuable. If you're a light sleeper, if you set the air-con to a certain temp, it will constantly turn on and off every 30 seconds or so, be sure to change it if it does that.

Leisure Self

8/10

Excellent

04 May 2025

Robert

Good quality major hotel in Pudong.

2/10

Poor

05 Apr 2025

Diego

The hotel does not have air conditioning, our room at night was 77 degrees. We did not sleep all night due to the heat heat in the room.

Leisure Friends

10/10

Exceptional

13 Oct 2024

ROMMEL PASCUAL

Staff are polite, helpful and provide customer quality service. Tha manager of the hotel is so kind and gave me a cake on my bday.

Leisure Partner

8/10

Excellent

20 Aug 2023

Amber

My room had poor toilet maintenance. It had an ammonia like smell which may have come from unclean, reused cleaning materials from other rooms and the shower head seems to be a bit loose leaving it dangling and spraying everywhere - the hotel management was made aware of this and they offered us a new room. Other than that, the room it self had beautiful furnishings, design, and a great view of the oriental tower! The hotel staff were also very friendly and generous; they offered us drinks such as coffee, water, and tea anytime free of charge. I would definitely stay here again!

Business_and_leisure Family

10/10

Exceptional

03 May 2023

Verified traveler

Richard was at the desk day and night and he was extremely helpful and a really nice guy. Thanks Richard!

Business

2/10

Poor

07 Apr 2023

Eng Hong

Avoid this hotel.. Guest smokes on room and staff will not do anything to stop it. To save electricity, they set the AC at 28 degrees with no windows that can be opened to allow ventilation..

Business_and_leisure Self

10/10

Exceptional

03 Feb 2023

Michael

Nice friendly staff good help to get a departure PCR test

Friends_and_family Family

10/10

Exceptional

17 Nov 2019

Verified traveler

Dirty badthroom

Business

10/10

Exceptional

14 Sep 2019

Verified traveler

Strongly recommended

Good value for money
Excellent location; close to public transport, city center and with good connection to both airports
Good breakfast

Business

10/10

Exceptional

30 Aug 2019

Verified traveler

I liked the concierge desk, which was very helpful during my stay — finding my way around the city, how to take the metro, getting taxi for me. Thanks to Val, Frank, and everyone manning the doors and helping with our baggages. You filled in the language gaps (I don’t speak Chinese) and made our life easier.

Business Family

6/10

Pleasant

17 Aug 2019

A short walk to the train station. Some eateries around the area and a shopping mall nearby.

Business

8/10

Excellent

06 Aug 2019

Verified traveler

Clean and comfort but old style

8/10

Excellent

08 Jul 2019

Verified traveler

Good location with amenities nearby. Staff were friendly and helpful.

Business_and_leisure Partner

6/10

Pleasant

20 Jun 2019

Verified traveler

Good location and friendly staffs.
Our room was at 31 floor and its window area was leaking. Also the room was not bright enough.
We had stayed at various IHG properties and I think the room standard is not as good as others.

Business Partner

10/10

Exceptional

25 May 2019

Vishwanath

Excellent staff and good amenities.

Overall good experience.

8/10

Excellent

04 May 2019

Good accommodation, good buffet breakfast - no hassles.

Leisure Partner

10/10

Exceptional

17 Apr 2019

Verified traveler

Great hotel. High up so quiet. Very spacious room and excellent breakfast offer. Will certainly use again when next in Shanghai

Business Self

8/10

Excellent

16 Apr 2019

Verified traveler

generally clean hotel. friendly and helpful staff, including the concierge. no problems getting around at all.

Business_and_leisure Family

6/10

Pleasant

08 Apr 2019

Verified traveler

Air conditioning didn't work, so room was too hot to sleep in

Leisure Partner

8/10

Excellent

25 Mar 2019

Karl

Short

Top notch.

10/10

Exceptional

05 Mar 2019

Verified traveler

I was delighted with the dining open till late. We arrived late and your dining facility was a blessing. The room size was more than what we expected. Proximity to public transport helped us immensely. The service overall was very good. Thank you

Leisure Partner

8/10

Excellent

26 Feb 2019

Verified traveler

Overall okay

8/10

Excellent

24 Nov 2018

Verified traveler

Well kept and in excellent location in business center and close to metro stations.

Business_and_leisure Family

8/10

Excellent

08 Nov 2018

jackyshu

the stay is clean and quiet, and close to sub-way too.
it does not provide shuttle to airport even though Orbitz site said so.

10/10

Exceptional

28 Sep 2018

Rob

Stayed here before. Good hotel and facilities which is why I returned.

8/10

Excellent

03 Sep 2018

simon

A good hotel for work trip

The location is near to Metro station. Wonderful gym and they serve good breakfast. Will recommend for anyone who are going for work trip

4/10

Poor

01 Aug 2018

Tony

C+

The staff is helpful but they constantly bother you about anything and everything. The executive lounge is nice but the staff stands and stare at you all day as if you are in a prison.

6/10

Pleasant

09 Apr 2018

Verified traveler

good hotel shame about the prostitutes

This hotel is fine, it's clean and the facilities are quite good if a little limited. The breakfast is excellent and the staff are friendly. However, during the course of one week, only once or twice did I manage to make it from outside the hotel to the elevators inside without being approached for a 'massage'. I only used the hotel bar once for the same reason. Nothing against the sex trade per se, but if blatant prostituion had been listed on the hotel's facilities then it might have influenced my decision to stay there.

10/10

Exceptional

07 Mar 2018

Brook

Nice location

Room facility is very nice, location is good. Price is a bit expensive in my opinion but it's fine.

8/10

Excellent

09 Dec 2017

Rishab

Decent stay. Good Staff.

Hotel staff was one of the best i have come across in China, quite lively and eager to help. Special thanks to the concierge, team at the morning breakfast and bell boy at the hotel main entrance. The hotel has a very good breakfast spread. It is about 15 min taxi ride to the New Expo Centre. As others too have pointed out, it could take a while in the morning to find taxi, but the hotel staff does its best to call a cab ASAP.
It is located about 100 mtrs from a metro station Line 4. A few 7 Elevens / Family marts/ Coffee shops in near proximity to the hotel.
It has a 24 hour inform dining and a special menu for vegetarian dishes.
The only thing sucked during my stay was that there was a constant smell in the room ( Room 1817) . I tried various things such as change of bedsheets, change of pillows etc but to now await. I suspect the smell was from the carpets or the back board of the bed.

8/10

Excellent

17 Jun 2017

keijo

very good

- very good breakfast
- excellent and friendly service (restaurant, room service, reception, luggage etc)
- Pudong centaral and metro very close

Family

10/10

Exceptional

01 Jun 2017

Dylan

Family trip

Really nice hotel. Pool was good. Everything clean. Not luxurious but nice. Breakfast buffet was good. Hotel even left a cake in room for husband's birthday. Really was happy with stay and choice. If I was to be picky I would say the rooms were a little small.

Family

10/10

Exceptional

16 May 2017

Yia

I can not believe that a hotel will bring a cake for your birthday, I was there for two weeks and this is the first time I ever been to a hotel and they bring a birthday cake to me. Beside that, the hotel is very nice and there staffs that speak English and it is
a great hotel to book. I will book it again when I go back to shanghai.

8/10

Excellent

28 Mar 2017

Verified traveler

this hotel always delivers a pleasant stay

Comfortable and friendly service

10/10

Exceptional

26 Mar 2017

Karl

Shanghai Productronica

Good sized room, helpful staff. The health club had excellent gym facilities and the in-house restaurants were great. Close to PT.

8/10

Excellent

06 Sep 2016

Wanny

good and convenient.

I'm happy with the hotel.

Partner

6/10

Pleasant

17 Aug 2016

Rudy

Nice room but staff need more training

Pros: upgraded room was nice and so is the facility. Con: I found the staff at the check in counter to be unhelpful. Slow and reactive, allowed line cutters while I was trying to check in. Asked for a plug adaptor and it was never delivered to me. The same can be said for the guy at the taxi queue. I once lined up at the queue for minutes before he would acknowledge me. I had to be proactive in asking him to call a taxi despite being in line clearly labeled for taxi. Nice hardware, but the human factor needs a lot more work!

2/10

Poor

08 Aug 2016

Extremely old hotel ! English not good! ..............................................................,,,,....,.,...........,,.,,,,,

10/10

Exceptional

13 Jun 2016

Verified traveler

Lacking the Hotels.com points but the hotel is fab

A wonderful stay only marred by the fact that Hotels.com have not issued the points. I'm at the point of wanting/needing to book another hotel within the group and I can't as these points haven't yet been added to the account. I hope I don't lose out because Hotels.com haven't answered my emails yet. I've only waited three weeks yet two days ago a booking I had for Sandakan was added today so feeling happy with that addition. Just need stamps 19 and 20 to take advantage of two nights.

Come on hotels.com, get your finger out.

Holiday Inn Pudong - marvellous, better than Rad Blu and Crowne Plaza!

Family

8/10

Excellent

14 May 2016

Verified traveler

Quiet but difficult to get taxi n taxi service to hotel is no good, Too many Similar name hotel in Shanghai

10/10

Exceptional

28 Apr 2016

Verified traveler

A very pleasant stay!

I stayed here 3 nights for a work trip. My expectations were relatively low as globally Holiday Inns can be hit and miss. This hotel was definitely a hit. The room was spacious, with good facilities and a great bath! I'd highly recommend to others

8/10

Excellent

24 Dec 2015

Chiu Fai Joseph

Good hotel

So far so good, the room is big and very comfortable, next time I go Shanghai, I will choose again!

6/10

Pleasant

20 Dec 2015

John

Good value for Pudong area

Western style restaurant was closed, not advised by front desk. WiFi is terribly slow unless you wait unitl 2 -6 am. Room was large, furnishings were dated. Shower is pretty good, no tub.

8/10

Excellent

27 Nov 2015

Paresh

Comfortable Stay

The Breakfast and the location was ideal to stay. The Subway is at walking distance and the supermarket is equally near too.

10/10

Exceptional

05 Sep 2015

Verified traveler

Nice hotel service

Was nice

6/10

Pleasant

13 Aug 2015

Paul C.

OK for business travel

I didn't have the breakfast plan and it was hard to find a good cup of coffee nearby.

10/10

Exceptional

28 Jul 2015

Derek

Excellent well priced hotel

Excellent breakfast.

6/10

Pleasant

27 Jun 2015

Verified traveler

The service quality of check in counter staff is too poor to be acceptable.

4/10

Poor

24 Mar 2015

Verified traveler

Shanghai

there was a terrible smell outside the entrance, like a leaking sewer was under the building. The room was hot and I could not control the temperature - sweating - and could not open a window. Good and friendly service at breakfast, however. People were helpful and nice. Very tired and worn interior. Clean room however. Expensive for what you got.

8/10

Excellent

18 Mar 2015

ATHOLL

Pudong business trip

Good hotel for business stay. Paid extra for breakfast and room upgrade deal. Good value, happy to stay again

10/10

Exceptional

15 Mar 2015

jae hyuk

It's Ok to stay biz Trip.

Easy to access Pudong Down Town
and All Staff was freindly

4/10

Poor

15 Mar 2015

Huei

Worst amongst all Holiday Inn hotels I have stayed

Staff are not customer focused. Concierge did not receive me well. Asked for advance Taxi booking for next day was not done (they appear to be confident of getting taxi at the last minute) - in the end, I had to wait for 15 mins for taxi which is disturbing as I need to catch a flight.

10/10

Exceptional

25 Jan 2015

Verified traveler

very good location in pudong. mainly for businessas the area is not a touristic one

10/10

Exceptional

08 Jan 2015

Verified traveler

Excellent 4star hotel with great hotel facilities

Stayed in a standard room and was one of the best 4star hotels i have ever stayed at.
However downside that they have central airconditioning and no in-room windows to open. Also, the bathroom and shower space was a bit smaller than i wouldve liked.
Overall, nice stay and would highly recommend.

8/10

Excellent

26 Dec 2014

moshe

OK for the price I paid

Rooms are clean,but furniture has seen better days.
Breakfast is barely adequate.Offers many things,but w/o much taste.
The danish has some kind of strange oil taste.

10/10

Exceptional

19 Nov 2014

Ian

Well located business class hotel.

A short stop 2 nights, Holiday in perfect location for my requirements
Will certainly book again soon.

10/10

Exceptional

23 Aug 2014

Tina

Nice 4-star hotel in Shanghai PuDong

The location is quite convenient in PuDong, can walk to subway station; and easy to find all kinds and levels of food in the nearby area.
We lived on a high floor, which we liked a lot;
The non-smoking room was clean and comfort, and was really non-smoking, which my son was very happy with;
The service staff we met were all friendly and helpful, from the reception, to the taxi help, or the health center.
Overall pleasant experience to us, and we'll stay again if we visit again.

8/10

Excellent

12 Apr 2014

kevin

nice comfortable stay

Nice place and would go back, the only negative was the toilet didn't have a powerful enough flush.

Family

8/10

Excellent

11 Mar 2014

George

Good hotel but it needs improvement

The hotel was very nice. But........ It needs a face lift. It is time to bring the hotel up to date. Carpet and furnishings need to be replaced. Also, the internet was very slow and unreliable. This needs improvement. The staff was great!! Cannot say enough about the helpfulness of the staff. They were very efficient and friendly. I would recommend this hotel as long as they choose to update the property.....and soon. In fairness......I have seen much, much worse.

10/10

Exceptional

02 Nov 2013

Verified traveler

Spacious Rooms and Great location

A great business hotel. Good location clean rooms and good service.

8/10

Excellent

17 Jul 2013

Eric

Great hotel

Great time & the staff was very knowledgeable. The room wouldn't go down to my USA Standard Temperature, but We are spoiled here. Don't forget High Tea at 3 and eat your breakfast down stairs and not at the executive lounge

10/10

Exceptional

16 Jun 2013

Parag

convenient and comfortable business hotel

very good business hotel - very convenient with all modern comforts. I had a particularly large corner room and it was very comfortable. cleanliness and hygiene was good and location also convenient particularly for expo center.

8/10

Excellent

11 Jun 2013

HC Loh

Good location near my office, comfort room

Overall is very satisfactory, front desk service was kind of slow and quite unfriendly.

8/10

Excellent

15 Oct 2012

Abraham

You will have a nice sleep in this hotel

Althought the location is not the most convenient as it it located away from tourist sites, you will have a great sleep in this hotel as the rooms are spacious and the beds are extremely comfortable.

8/10

Excellent

26 Apr 2012

Verified traveler

Shanghai last night

The rooms are to a very good standard, check in check out is always fast. The hotel is in a good location for local restaurants and bars. Ten minutes taxi ride to the Millennium underground shopping market. In the morning you can get to Pudong airport in less than one hour Taxis are always available.

10/10

Exceptional

22 Mar 2012

Cliff

Its a Holiday inn

This is a nice hotel. If you are traveling on business the accommodations are comfortable and at or above western standard. There is internet for a fee but its fast. There is a business center with english speaking staff and its centrally located to all of the commercial centers. There are a couple of hotels of equal comfort with similar amenities but I found this hotel to be the best value for the money. Clean and well furnished goes without saying.

10/10

Exceptional

12 Mar 2012

Richard

Good one

Stayed here 4 years ago. It is still a very nice hotel. Night staffs at the restaurant look tired, but they did their best. Well, hookers are still in the bar like 4 years ago but they do not bother me.

10/10

Exceptional

19 Feb 2012

Mark

Pudong Holiday Inn

Friendly staff at check in. I booked three rooms, and suprisingly at check in they upgraded two of the rooms! (didn't tell me why!)

The superior rooms, have a shower only!!! The deluxe rooms, have a shower/tub combination, so if you want a soak after a long day make sure you book a deluxe room!

Gym facilities were ok, four or five running machines, weights, rowing machine etc....steam room and jacuzzi were good too.

Irish bar in hotel is expensive, even by UK prices, but it has a nice atmosphere to relax after a day shopping. Although they haven't brought the smoking ban in here yet, so cn be smokey at times.

Hotel is near Pudian Road underground station on line 4, so handy to get around! Lots of restaurants nearby and even a mcdonalds for those requiring a familiar fast food!

8/10

Excellent

09 Feb 2012

Verified traveler

just like home

excellant stay...most staff know english ...food good

8/10

Excellent

05 Sep 2011

Friendly, good value

While not plush my room was large, airy and bright, clean and comfortable.
I was offered a buy up to executive floor and this actually worked well for me.
In the upgrade free internet, breakfast and evening cocktails were included. This made it a breakeven for me but gave me a quiet top floor corner room.
As I was in Shanghai to interview people, it also gave me a quiet space to use during the day. I cannot say enough about the staff. They were very friendly and helpful. The location near the subway and the Maglev was also a plus.

8/10

Excellent

13 Jun 2011

steve

I enjoy staying there

Every time i go to shanghai, this hotel would be my first choice. It's near subway stations and you could go to anywhere via subway. It has a supermarket within 3 minutes walk. It has a large shopping mall with many different kinds of restrurant within 10 minutes walk. I love this hotel.

8/10

Excellent

10 Jun 2011

Verified traveler

Week of business

The hotel staff was very helpful and location was good for getting around town. The gym leaves a little to desire but okay to break a sweat

10/10

Exceptional

17 May 2011

Satish

Best Holiday Inn Hotel

One of the best hotels I have stayed so far and excellent service.

Pro
Spacious Rooms
Delicious Food
They gave us 1 hour meeting room complimentary, my guests were impressed.
Concierge service was excellent.

Con
Internet in the lobby is very expensive, when I tried to print documents, my credit was charged however the computer did not work.

10/10

Exceptional

14 Jan 2011

Verified traveler

Very Nice Hotel

My son and I stayed here one night. When we opened the door to our room we said quotWowquot. I have never stayed in such a beautiful Holiday Inn! Nice decor and amenities including a mini fridge. About 10 minute walk to subway station. Only negative - you have to pay for internet.

8/10

Excellent

21 Jul 2010

Luis

good hotel, well located

The hotel conditions are excellent, Breakfast buffet makes the difference for western travelers.

Family

10/10

Exceptional

15 Apr 2010

good hotel

I had to stay one day in Shanghai.
It's relatively close to the airport. 10 minute cab ride to the meglev, which beats taking a taxi to the airport.
Shopping is somewhat close. The Next Age Mall and Time Square are about a 20-30 minute, but I'd recommend taking a 10 minute taxi ride.
For those who are planning to come to Shanghai for the Expo, the hotel is walking distance to the site.

The hotel's been renovated in preparation for the Expo. Even though the renovations are over, I still heard some construction sounds in the lower levels. There was no noise at night.

The rooms are nice. The desk is somewhat low and the chair was uncomfortable. They also charged 80rmb for 1 day of internet access. Before, I recall it being free.

The hotel is right next to the St. Regis (which sometimes has comparable rates). It's walking distance to the Courtyard Marriott and Intercontinental.

10/10

Exceptional

13 Nov 2009

RODHAN

EXCELLENT! STAYED 5 MORE DAYS!

LOVED THE HOTEL.

10/10

Exceptional

24 Jun 2009

A down town jewel in the finance district

Arrived from a busy week in the interior from Pudong airport via Maglev then taxi to Hotel. Great location for easy access to city. Coincierge friendly , smiling helpful desk staff efficent all speak english. Loved the room clean modern with all little home luxeries incl. robe, slippers, cosmetics, TV with 3 international news and 3 movie channels, tea coffee etc. plus a card wallet card with all main city attractions written in Chinese which was inspired and facilitated getting taxis (parked just outside the door) to and from the city. Room service from both western & asian menus, good quality and inexpensive. Fantastic breakfasts !Coffee shops and McDonalds nearby if needed. Great hotel for all travellers highly recommended.

10/10

Exceptional

14 Mar 2026

Jong jin

좋습니다

10/10

Exceptional

19 Jan 2026

EUN YOUNG

가성비가 좋습니다. 조식이 훌륭합니다. 패밀리룸 만족합니다.

Friends_and_family Family

10/10

Exceptional

16 Jan 2026

Antonella

Camere pulitissime

Leisure Partner

10/10

Exceptional

23 Dec 2025

priscila sarahi

Buenas habitaciones

Friends_and_family Friends

10/10

Exceptional

17 Dec 2025

SANGCHEOL

친절

Business

8/10

Excellent

11 Dec 2025

Sangjoon

기대 이상으로 만족스러운 숙박이었습니다. 체크인할 때부터 직원분들이 친절한 미소로 응대해 주셔서 첫인상부터 좋았고, 룸 컨디션도 정말 깨끗하고 쾌적했습니다. 소음 걱정 없이 조용하고 아늑하게 푹 쉴 수 있어 다음에도 이 지역에 오게 된다면 고민 없이 이곳을 선택할 것 같습니다. 잘 쉬다 갑니다!

Business

8/10

Excellent

07 Dec 2025

Koichiro

冷蔵庫が冷えなかった。

Business Self

10/10

Exceptional

01 Dec 2025

armando

Buenas habitaciones y gran menu de desayuno