Grotto Bay Beach Resort Bermuda

Bermuda , Bermuda
HAMILTON PARISH, 11 Blue Hole Hill
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100 reviews shown

4/10

Poor

10 Mar 2026

Jerome

In NEED of a renovation of the rooms! Totally not worth the money. There is light flooding into the rooms at nights and there is constant electrical noise. We shared before arrival that we were celebrating my husband’s birthday and they did not even wish him happy birthday. The first room we were assign was musty had leakage and rust in the bathroom. Phones don’t work properly! There is so much to mention… stay at your own risk.

Partner

10/10

Exceptional

07 Mar 2026

Amy

Excellent!

Partner

10/10

Exceptional

06 Mar 2026

Paul

Yes

10/10

Exceptional

02 Mar 2026

Marian

The view was great. My only issue is that Expedia advertises this as all inclusive I was unaware that’s but what I purchased. I found out when I got there that I was supposed to call and add the package. I had no food in my room. No water bottles. Nothing. The vending machine took dollar bills. Who carries dollar bills? Food was great. Everything else 10/10. But I only drank water during my meals. Who doesn’t offer water bottles?! View was spectacular and the cave was such a serene experience. Highly recommend, just bring dollars or buy water. 😊

10/10

Exceptional

01 Mar 2026

GILDA

Really nice

8/10

Excellent

28 Feb 2026

Andrea

Air conditioner in room was extremely noisy. Staff and room conditions were good. Lovely pool and outdoor facilities.

Family

6/10

Pleasant

27 Feb 2026

Martha

This once lovely place has been resting on its past for too long. I would not qualify it as a four star. Checked into an occupied room, had to wait almost an hour for another room. Manager Peter Firth told me room would be complementary, but still charged. Whoever is managing this resort does not have high enough standards. Fix the treadmill…it’s been broken for months.

Business

10/10

Exceptional

24 Feb 2026

Caroline

Really lovely resort and extremely friendly and helpful staff.

8/10

Excellent

24 Feb 2026

Abner

Clean room, Staff

Partner

8/10

Excellent

23 Feb 2026

Nicole

Nice grounds, friendly and helpful staff

Family_with_children

10/10

Exceptional

18 Feb 2026

Gabriel De

Very clean, staff were very friendly and helpful. The place itself was in a convenient location for transportation and close to the airport.

Partner

10/10

Exceptional

17 Feb 2026

Candace

Staff was great and food was fabulous. The views are breathtaking. Make sure you let the property know of any credits for the spa and welcome gifts, because if not they won't honor it.

Family

10/10

Exceptional

12 Feb 2026

Matthew

Courteous staff, great location, super-friendly resort cats

Leisure

6/10

Pleasant

08 Feb 2026

Carol

Nobody helped us with our bags at check in. We had the breakfast and dinner meal plan for two days. Breakfast was fine but the two dinners were terrible and overpriced. $60 per person for dinner and it only included water to drink. Not even tea with dessert. There were lots of staff milling around the resort but they seemed disconnected. Grounds were lovely and the rooms were clean. Roosters and chickens roamed the property and the crowing was all night long. Would not return.

Leisure Partner

8/10

Excellent

05 Feb 2026

Ewddy

The room was okay but not what I was expecting for the price and the front desk girl Kashota is a HORRIBLE AND RUDE person that ruins the whole beautiful atmosfere and how amazing the place is. The food was great and the service remarkable.

Leisure Friends

8/10

Excellent

29 Jan 2026

Karim

Staff was friendly, food options were limited unfortunately....very quiet, small resort.

Leisure Partner

10/10

Exceptional

27 Jan 2026

Igor

Great place with their own caves where one can meditate in solitude or take a plunge in a cold water. Food was decent (there was a hiccup once, but staff went above and beyond to make up for it and compensate it, so I'm not reducing the rating). Location is convenient - close to the airport, with a bus stop with major bus routes right next to the resort.

Leisure Family

10/10

Exceptional

17 Jan 2026

Cristina

It was amazing beautiful and clean staff so friendly great resort it has everything you need private beach so beautiful

10/10

Exceptional

17 Jan 2026

Roena

We had an amazing stay. The food was the best part and the staff were awesome. The pool definitely needs updating but not a deal breaker for us because of the beautiful beach. We will definitely return. We did the all inclusive a must for our family of 5

10/10

Exceptional

16 Jan 2026

Brian

Beautiful location.

Leisure Partner

4/10

Poor

06 Jan 2026

Zakiyyah

Not impressed. My room was not clean. Door wouldn’t lock

Leisure Partner

10/10

Exceptional

04 Jan 2026

rachel

Every single thing about our stay was perfect!! Clean, kind, beautiful and a must stay when visiting Bermuda. It’s your own slice of heaven!

Leisure Partner

10/10

Exceptional

04 Jan 2026

Paul

Staff was amazing, super friendly, knowledgeable, and helpful. Location was great: 5 minutes from the airport, but zero noise from planes, beautiful beach, cave pool is magical, bus stops right in front of property, short walk to the Blue Hole and to Crystal Caves. Room was a little dated but comfortable and good size. Food was very good, not great, but better than most resorts. Overall, super relaxing. If we ever go back to Bermuda, we'll stay here again.

Leisure Family

8/10

Excellent

03 Jan 2026

Sarah

Clean rooms and good atmospher

Leisure Family

10/10

Exceptional

03 Jan 2026

Cindy

It was a great getaway for the two of us. The place was beautiful and the people were fantastic. I would go there again what a great way to spend our New Years.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Deeann

Rooms were clean and well stocked. Staff was helpful and friendly. Breakfast had a great variety.

Leisure Partner

6/10

Pleasant

01 Jan 2026

Rhonda

The food at the resort was good. The service was good with friendly staff. Room furniture was outdated. The pool, fitness room, hot tub, beach was adequately maintained. Resort was unwilling to allow a one hour late check out.

Leisure Family

4/10

Poor

01 Jan 2026

Luis

Regis next time, Grotto location is great but the rooms, facilities are terrible. Only thing winning is the cave swim if that……

Leisure Friends

6/10

Pleasant

01 Jan 2026

Peronia

Room was in good condition. Staff was courteous. Room photo on expedia was not as pictured. Much further away from the ocean than I had hoped. A very distant ocean view it was.

Self

10/10

Exceptional

01 Jan 2026

Banchamlak

The cleaning crew did an amazing job keeping the room clean.The bell men and rep

10/10

Exceptional

01 Jan 2026

Dina

Great breakfast

6/10

Pleasant

31 Dec 2025

Ryan

Improvement wise not advertising their off season! We went on Christmas and it was raining and super windy the whole time. Definitely could use a game room with a pool table, even a 10 cent arcade so that the older kids can play all day on those types of days especially If your whole trip is like that. The room can definitely be cleaner. So can the property, there were lots of straws and trash around everywhere, especially in the cave to swim in and the spa area, staff was amazing and polite, not much to do on property wise, definitely recommend cafe ole over by the crystal caves its about a mile walk the food is absolutely amazing 👏 so is the pub on the corner, definitely take the bus its fun and nice to see the island in the rain that way. The water is absolutely beautiful but to cold to go in without a wet suit or sum sort of rash guard.

Family

10/10

Exceptional

30 Dec 2025

Himanshu

Yes

10/10

Exceptional

29 Dec 2025

Stuart

The quality of the food, excellent!
Service of the staff, fantastic!
Location, 5 minutes to the airport, 9 minute walk to Crystal cave, the Blue Hole, and a 5 minute walk to the Swizzle Inn Pub and Baily's Bay Ice Cream Parlour (British Spelling)

Leisure Family

10/10

Exceptional

29 Dec 2025

Kaustubh Ganpat

Visited in Dec 2025 with family over Christmas and were pleasantly surprised with the hotel and its amenities. Staff was exceptionally warm and friendly. We purchased the all inclusive add-on, which was well worth the food and drinks, which can get pricey in Bermuda. Rooms were clean and managed really well. The all inclusive option even came with a 3 day transportation pass that allowed us to travel in the bus and ferry system for free. Will visit and stay here again.

Leisure Family_with_children

8/10

Excellent

29 Dec 2025

Shahiba

Rooms were standard. Pools said heated but it was cold! Limited staff due to holiday season. Food options limited. Overall it was good.

Leisure Family_with_children

2/10

Poor

28 Dec 2025

Jinchun

dated rooms,

10/10

Exceptional

11 Dec 2025

Marie Linda

The room was spotless. The grounds are very lovely and the breakfast buffet was good.

10/10

Exceptional

08 Dec 2025

Christina

I got the room i chose. Enjoyed the viewing and the serenity.

Self

10/10

Exceptional

07 Dec 2025

Lana Kay

Amazing property, spa, and employees. Definitely returning!

10/10

Exceptional

07 Dec 2025

Lisa

Everything and everyone was top notch. Our room and the resort facilities were in excellent condition, even though we stayed in late November, prime time to make repairs or reduce staff. From the front desk to the restaurant staff to the groundskeepers, all were congenial, helpful, and welcoming. Our time at Grotto Bay was special and memorable.

Leisure

10/10

Exceptional

07 Dec 2025

Jessica

The lobby was beautiful and the staff was very friendly. The location was in a good spot. There were options to do the all inclusive but we went into various spots throughout town to eat instead. We ate at the hotel the last day with their buffet and the food was amazing.

Partner

8/10

Excellent

06 Dec 2025

Jeneba

My husband and I live in Bermuda and visit Grotto Bay yearly for a few days in December. We enjoyed our stay overall. The foyer and inside seating areas have been beautifully renovated, and the property grounds and foliage are well-maintained.

The front desk staff were very professional and friendly. The Natura spa in the cave was a calming ambiance, and the massage therapists were amazingly talented, especially Nyoman! I felt so relaxed afterwards. The Grotto Bay cats who live on the premises are some of the loveliest, sweetest, socialized cats I’ve ever met and they kept us company by the pool. When I come to Grotto Bay yearly, seeing them and giving them love, attention and treats is something that I very much look forward to. They add a homey feeling to the resort.

Our room was comfortable with stunning water views, but unfortunately the balcony tile had green mold on it. The bathroom sink doesn’t provide much room for toiletries, and there is only one hook to hang towels on. There was a tear in the material on the box spring.

The gym facilities had good cardio machines and free weights. However, the floor was filthy and covered in sand and dust particles. The water dispenser was empty, and there was a layer of mold on each outside window sill. Stunning views, but I was a bit grossed out by the lack of cleanliness.

My wish is that next year, I’ll see an improvement in the cleanliness of the balconies and gym facilities when we return.

Leisure Partner

10/10

Exceptional

05 Dec 2025

KATHAN ANANT

Staff & Service – the service was amazing, which clearly made the biggest positive impression.

Resort Atmosphere – the property as beautiful, so the setting and amenities added to the overall enjoyment.

Bathroom Issue – The only drawback was the odor in the bathroom, which maintenance couldn’t fully resolve.

Leisure Family_with_children

10/10

Exceptional

28 Nov 2025

Alexander

Great service! The staff was wonderful. The property is well maintained and beautiful.

Leisure Partner

10/10

Exceptional

28 Nov 2025

Sharon

The service was great

Leisure Friends

8/10

Excellent

25 Nov 2025

Barbara Jo

I didn't eat breakfast because I don't usually eat it at home.

Leisure Self

10/10

Exceptional

24 Nov 2025

Clarissa Elizabeth St Claire

A beautiful spot built perfectly for relaxation with amazing staff!

Leisure Self

6/10

Pleasant

21 Nov 2025

Candice

Check in was not pleasant. We were just told to go out the door and turn left and we were not offered any help with our luggage with the incline and the stairs. There were dirty dishes outside my room when I checked in and it stayed there for the next couple days. The room was not cleaned properly. Pieces of paper in the bathroom and bottle cap on the floor. Housekeeping came knocking on my door when the do not disturb was on.

Business

10/10

Exceptional

18 Nov 2025

Jamie

This is a clean, well-run resort. I would definitely return. The front desk staff, Sienna in particular, was very friendly and helpful. We had questions about getting around on the bus and they gave us great information. Our room was very spacious and clean. It included a safe and mini fridge and we loved the sliding doors to a patio overlooking the ocean. I would have liked a towel ring on the bathroom wall next to the sink to dry hands but not a huge deal. It's quite hilly and has lots of stairs, but the staff will bring your bags to your room when you check in and will bring them out for you upon check-out. There are always taxis available at the main entrance but there's a bus stop at the bottom of the drive. We stayed five nights and bought a three-day bus pass and it was absolutely worth it, much cheaper than taxis. The bus system is easy to use and the drivers are very helpful. The resort has a beautiful beach, pool, and hot tub. The Natura spa is a must!! We did a couples massage and the setting is magnificent! A peaceful underground grotto! We bought the breakfast-only meal plan because we like to have a big breakfast then explore the island for the day. It was $30 per person per day but worth it and has a great variety of options. The resort is a short walk from the Crystal Caves (a must see), the Swizzle Inn, and Bailey's ice cream shop. I highly recommend!!

Leisure Partner

8/10

Excellent

16 Nov 2025

Jennifer

Rooms were adequate, need a little TLC but ok. Lobby and restaurants were great. Staff very helpful and polite. Beach is beautiful in a protected bay. All Inclusive was worth it if not leaving the resort and included water equipment rentals. Had a gorgeous unanticipated paddle around the bay which made my my stay.

10/10

Exceptional

10 Nov 2025

LAURA

Awesome spot!

10/10

Exceptional

10 Nov 2025

Andrew

The beautiful balcony view onto the bay is burned into my mind! We had a great time! We hope to return once again in the near future. I'd definitely recommend this resort!

Leisure Family

8/10

Excellent

10 Nov 2025

John

Thanks for your hospitality, we really enjoyed our stay.

8/10

Excellent

08 Nov 2025

Stephen

Breakfast buffet was very good. Dinner menu could offer some tamer choices. Staff were helpful and efficient. Room was comfortable. Pool area was very nice and well kept.

Leisure Partner

8/10

Excellent

08 Nov 2025

Rahul

First, I’m staying at the grotto. Must say this hotel looks a lot better in pictures mind you they are renovating the property so things might change in the near future. This hotel is conveniently located three minutes from the airport and has tons of potential, but it’s lacking some serious attention to detail. This is a beautiful property, but needs to be cleaned and kept up to standards. The pool was dirty. The grounds weren’t clean. They have a beautiful grotto at the Property which is something out of this world, but needs to be maintained again. The lobby area was renovated very clean and the staff was great from the front door to the front desk but the rest of the hotel staff didn’t seem too eager to help. The beach area was decent but not the cleanest and the chairs were old. I don’t think we would be returning to this property until it is renovated. It was just not for us…

Leisure Family_with_children

10/10

Exceptional

08 Nov 2025

Sophia

Lovely hotel, will great staff. Beautiful beach and cool caves

Leisure Family

10/10

Exceptional

07 Nov 2025

Elizabeth

This stay brought a big surprise! Everything about the hotel seemed so familiar- then we realized we had stayed there over 30 years ago. The weather was fantastic and so was the stay.

Partner

10/10

Exceptional

04 Nov 2025

MURTAZA

Spacious and clean rooms. Excellent location on beach and view of the bay. Graceful , courteous and helpfull staff.

Leisure Partner

10/10

Exceptional

01 Nov 2025

Matthew C

Great food, drink and service

Leisure Partner

10/10

Exceptional

31 Oct 2025

Jane

Enjoyed the breakfasts every morning!

Leisure Partner

10/10

Exceptional

31 Oct 2025

Mark

World class customer service from start to finish. All the staff are so friendly and professional .

food , drinks and location amazing

would definitely return

Leisure Partner

10/10

Exceptional

30 Oct 2025

Geontae

Very professional and amazing staff

Leisure Partner

10/10

Exceptional

28 Oct 2025

German

This is a great place located 5 minutes away from the airport, the bus station is right outside the entrance. The offers all inclusive option including alcoholic drinks and transportation passes including ferries. The food is very good.

Leisure Family_with_children

8/10

Excellent

28 Oct 2025

tara

Not exactly ocean front as expected more like swamp lagoon front

Self

8/10

Excellent

26 Oct 2025

Arundatta

Overall a good stay. Couple of issues- room was given 30min late; they forgot to deliver cream/sugar to room- minor issues.

They have a ride service from main entrance to the room as the rooms are down a slope. We used this service everyday and they did sneak excellent job. Staff is friendly, helpful and very courteous.

Leisure Family

8/10

Excellent

26 Oct 2025

Michael

A good value option and convenient to airport and onsite diving. Bar staff is indifferent but that’s what you get with embedded gratuities at many places.

Leisure Family

6/10

Pleasant

24 Oct 2025

Alicia

Nice resort

Leisure Family

10/10

Exceptional

22 Oct 2025

Sarita

Beautiful resort and close to airport

10/10

Exceptional

22 Oct 2025

Kristy

The property was beautiful, the staff members were all very friendly and helpful, and we loved the pool and beach area. The balcony overlooking the bay was amazing. There were a lot of stairs between the main building and the buildings with the rooms, and also to get to the pool, so just beware if you have mobility issues. But we would absolutely stay here again!

Leisure Friends

6/10

Pleasant

22 Oct 2025

Teresa

I have to say I was a little disappointed. I’m not usually a fussy person. There was never enough staff, especially in the bar and food service areas. Many of them were excellent quite a few were rude. I don’t know if it was the time of year, but several of the restaurants were closed due to “weather“. There was absolutely no entertainment and not the place to pick for our girls week.

Leisure Friends

10/10

Exceptional

20 Oct 2025

Christine Marie

Staff were friendly & courteous!
Food was delicious!

Leisure Partner

10/10

Exceptional

18 Oct 2025

Rita

The only complaint is the hot tub was dirty and the water stank. My bathroom suit had to be washed twice to get the odor out.

Leisure Partner

8/10

Excellent

17 Oct 2025

andrew

Property is good. The caves on the property are certainly the highlight.
Pool and gym were maintained adequately.
Restaurant service was quite inattentive and costly. The Pub “Swizzle” a short walk from the hotel was great.

Business

10/10

Exceptional

12 Oct 2025

Stephen Edward

Fun and easy

Leisure Partner

6/10

Pleasant

09 Oct 2025

gregory scott

This property is very UNWALKABLE and not for people with disabilities.

Family

10/10

Exceptional

06 Oct 2025

joseph d

Wonderful resort, staff was exceptionally nice and amenable to our schedule.

Leisure Partner

10/10

Exceptional

02 Oct 2025

Rodney L.

I believe this was our tenth time we have stayed at Grotto Bay and the updated facilities were outstanding. As always the staff was gracious and we look forward to our next visit to Bermuda!

Leisure Family

10/10

Exceptional

29 Sep 2025

Raina

Everything about this a place is amazing I wish I could’ve stay longer

Friends_and_family Friends

10/10

Exceptional

29 Sep 2025

Asiya

10/10

Exceptional

28 Sep 2025

Korrine

Everything was great. We will be back.

Leisure Partner

10/10

Exceptional

28 Sep 2025

Vicki

The staff was wonderful, location of resort was not close to many offsite restaurants.

10/10

Exceptional

28 Sep 2025

Alexandra

Love it here. The cathedral cave was the best part of the property! Beach was beautiful too

Leisure Family

10/10

Exceptional

27 Sep 2025

Leslie

The HAPPY place! Everyone....from the moment you step foot on the property (concierge,reception,wait staff/servers,housekeeping)... EVERY employee we encountered was welcoming and helpful to the nth degree! As soon as we stepped into our waterfront room,we both said \"WOW\" at that balcony view! It was wonderful! MOST unique: Cathedral Cave swimming......amazing!!!

Leisure Partner

8/10

Excellent

25 Sep 2025

william

Need to update all rooms and lobby has a musty smell and AC vents in lobby leak on floor

Leisure Partner

10/10

Exceptional

21 Sep 2025

Francis

Very clean and safe.

Leisure Family

8/10

Excellent

21 Sep 2025

John

Wonderful island with nice people, but VERY expensive. Grotto Resort is conveniently location near St George which is more like \"old Bermuda\" and can be reached in a 10 min. bus ride.
It currently is the only Resort to offer an \"All-Inclusive\" option for dining on the island. 2 menus to choose from but comes out of 1 kitchen. Very good beach grill. Food is good. We visited the smaller towns (Flatts/Tuckertown/Somerset) and wanted to eat local. Traveling by bus and ferry is very safe even at night.
Property is hilly, older, but well kept. They are building 2 new buildings and I hope another restaurant.

8/10

Excellent

19 Sep 2025

Donald

I liked all aspects of the Grotto Bay Resort, however, walking all over (hills and stairs to pool and beach) at times were excessive.

Leisure Friends

8/10

Excellent

19 Sep 2025

Richard A

Location and access to the beach

Leisure Partner

10/10

Exceptional

17 Sep 2025

Earl James

We really liked the underwater grottoes where we could swim and also we had a massage in one of the grottos. The place is very beautiful right on the water can't ask for more.

Leisure Partner

10/10

Exceptional

17 Sep 2025

Jody

The hotel was amazing including the spa. Very unique spa experience in a cave.

Friends_and_family Family

8/10

Excellent

13 Sep 2025

Kathleen

Staff was guite friendly and helpful. Was surprised at the number of stairs from the lobby building to our room, but it was good exercise and we took advantage of the bell service for a ride upon departure. First meal in Bermuda at the poolside restaurant was mediocre and pricey but grab and go breakfast in the bar was better quality and value. Cocktails were also good. The room was attractive and modern in style and the water views and snorkeling so good I would choose to stay here again. The location was convenient to the airport and Swizzle Inn, and once we discovered the bus service it was easier and affordable to get around the island.

Leisure Friends

8/10

Excellent

09 Sep 2025

Nicole

It would have been nice to know how far away the rooms were from the different amenities on property. Especially for a pregnant woman. Lots of hills and walking just to get to meals or the only pool.

Meat/fish was overcooked at both dinners we had.

More all inclusive transparency when looking at our options before the trip. What’s included vs. not.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Keith

Property was lovely and staff was very nice.

Leisure Partner

10/10

Exceptional

06 Sep 2025

Cheryll

The only comment I would make us that the room housekeeping was nit up to standard. Everything else was wonderful....the foid was too good !!!!! The main lodge staff were wonderful as were the dining staff!!!

Leisure Friends

6/10

Pleasant

03 Sep 2025

Pamela

The property was in a lovely location looking out onto a water view. Unfortunately it is not very favourable for one with mobility issues or if you have a stroller. That being said you can ask for transport from the bellman however you still might have to contend with stairs since there are no elevators.also there are periods when you cannot get something to eat. We arrived hungry at 4:30 but had to wait until 6:30 to be able to get food. I must say the bellmen were the most pleasant and helpful but the front desk was hit and miss

Leisure Family_with_children

10/10

Exceptional

02 Sep 2025

Ruth

This is a wonderful resort in Bermuda with so many things to do right on site…swimming in cave, feeding fish, spa, hiking, paddle boards, snorkeling with shipwreck, great food with an all inclusive option, a great family getaway convenient to airport too

Leisure Family_with_children

6/10

Pleasant

02 Sep 2025

Robert

The resort was nice and updated. All inclusive was a nice option but the dining options are extremely limited. Its the same menu every day. And the food is very average at best. Also the alcohol drinks are premade in jugs which I thought was gross and cheap. Last was all the roosters everywhere. When I saw the cockroaches I then knew why they were there. This was a new experience for me at the resort. It was a 3rd time there and unfortunately there will not be a 4th. Too grossed out.

Leisure Family

8/10

Excellent

02 Sep 2025

Richard

I thought the property was a little old on the negative side on the plus side staff friendly - airport close - food excellant beach nice

10/10

Exceptional

30 Aug 2025

Cathy

We liked the ocean front