Name: La RÃ©sidence - Arles
Address: 3 Rue Elie Giraud, Arles, 13200, FR

6/10

Pleasant

24 Jun 2026

Sarah

Not enough power in unit. Staff slow to respond.

8/10

Excellent

30 May 2026

Carolina

It's not a hotel, it's apartments for tourists. The location is superb, with supermarkets and restaurants nearby. The decor is beautiful and elegant. It's unfortunate that the management overlooks several details, such as dishes left unputdownable in the washing machine, a lack of coffee, clean but stained towels, and a leaky air conditioner. I maintain that the place is lovely, but in my opinion, poorly managed.

Friends_and_family Family

6/10

Pleasant

22 May 2026

Patricia

There is a difference between vintage and charming and just plain old and tired. The tiles are a hazard on the staircase, broken and littered about. The room with somewhat sad furniture. Almost impossible to open the door of the room.
Nice to have a kitchen but we didn't use it. Free laundry service offer was nice also but we didn't use it.

Partner

10/10

Exceptional

02 May 2026

Jane

We were pleasantly surprised to find we could do laundry for free there!! Instructions were clear. Bed comfortable. Cooking ability basic. Wi-Fi bumped us out a few times. Lovely bath. Plenty of light. Big apartment. Recommend getting a courtyard room if you want absolute quiet. Otherwise, we looked out over the street. Lots of light through big windows. Great location in old town close to river and food stores.

6/10

Pleasant

22 Apr 2026

James V

The building is falling into disrepair. The suite is spacious but quite dark. The pillows were pathetic & the shower is extremely small.
A small supply of body wash, shampoo, paper towels etc would be a bonus.

6/10

Pleasant

16 Apr 2026

Sara

The apartment was clean and functional, with some items to cook but there were a few issues: leaking in bathroom and kitchen sink that were reported but never fixed; tea kettle very dirty (needed a good descaling - was not usable). A couple of pans, no pots.

Family_with_children

10/10

Exceptional

02 Apr 2026

Heidi

Well equipped, spacious apartment in a very pleasant building. Located close to beautiful place and plenty of amenities. Friendly and helpful welcome. Merci beaucoup!

Family_with_children

10/10

Exceptional

15 Nov 2025

Jillian

Quirky studio apartment in the heart of Arles. Great kitchen and living room. Netflix a bonus.

Partner

8/10

Excellent

22 Oct 2025

George Robert

Excellent kitchen
No parking

Leisure Partner

8/10

Excellent

04 Oct 2025

Tina

The apartment is very spacious. We didn’t cook in but the kitchen has everything that you would need. It was within easy walking distance to all the highlights of the area The parking that was supplied is very close. Definitely book it.

Leisure Partner

6/10

Pleasant

22 Sep 2025

Donald

Had to walk up 3 flights of circular stairs to get to the room. Another flight to get to the terrace. Bed uncomfortable. Terrace was nice. Kitchen very small.
Great location.

Leisure Partner

8/10

Excellent

19 Sep 2025

Catherine

Our room was large and comfortable, complete with kitchen and full bathroom. The wifi was spotty the last two days of our stay which made it a bit frustrating for confirming our next stay at a different town. We also didn't hear from the hotel when we emailed them about our air-conditioner blowing hot air but we were helped a few days later by a staff member.
Besides these two concerns, our overall experience was a very good one.

Leisure Family

4/10

Poor

19 Aug 2025

Hannah

Firstly this is not a 2 bed property, one bedroom is behind a curtain. It smelt of damp, had mold on the walls and slugs in the classroom. There were slugs inside and management did nothing about our complaints.

Leisure Family

10/10

Exceptional

09 Jul 2025

Lauren

Great place and super convenient. Also enjoyed the quiet evenings even though close to the action.

Leisure Family

6/10

Pleasant

06 Jul 2025

Martin

Good location but needs some TLC

Check in was a bit disorganised, our apartment was in a different building and the on-site parking was not on site but instead 15 minutes walk away. The apartment whilst modern and comfortable had one cup, only 2 coffee pods and the towel rail had been pulled off the bathroom wall. It could do with a bit of TLC.

Partner

10/10

Exceptional

29 Jun 2025

Verified traveler

The parking accommodation was very close and felt very safe. Unfortunately the laundry set up was not ideal.

Friends_and_family Family

10/10

Exceptional

19 Jun 2025

Eric

Beautiful and spacious place with serene courtyard and excellent location! Just steps out to bunch of wonderful restaurants including super cute breakfast place. Sending out to Big thanks to the wonderful staff, Jeceilla. We really enjoyed staying here.

Leisure Family

6/10

Pleasant

19 Jun 2025

Barrie

Great location
Broken furniture, sheets too small for bed and blocked drain in bathroom

Partner

10/10

Exceptional

18 Jun 2025

Susan

We liked our room - space to spread out. We extended our stay for two nights and they were so accommodating. Free laundry facilities. In a cute part of town near grocery markets boulangeries, restaurants.

Leisure Family

10/10

Exceptional

18 Jun 2025

Ramon

A perfect central location.
Very spacious apartment,
Very attentive and extremely helpful staff.

Partner

8/10

Excellent

14 Nov 2024

Teresa

I was ready to leave a bad review. Prior to check in I kept receiving emails telling me parking is limited and if I needed it to make sure I reserved a spot. Each time I'd email the company asking to reserve a spot. Instead of confirming the company would wait several weeks then send the same message again. I spent $30 on cell phone add ons trying to contact someone while traveling. I was told to call back, I'd call and they'd make me call back again. A simple, that's an automatic reply would have done the job but the man kept telling me to call back at different times. Then enter Jacinda. She was friendly, very helpful and a complete 180 from the man I had been dealing with. Parking is in a secure parking garage and fairly easy to get to. The hotel is run down but the whole city is. We were able to walk to all the attractions and there were two small grocery stores near by. Once we arrived there were zero regrets we chose this apartment hotel.

6/10

Pleasant

07 Nov 2024

Robert

Upon check in because we weren’t fluent in French was told that we were lazy. Accommodations were ok and was a convenient location. The carpet was very dirty.

Leisure Partner

10/10

Exceptional

05 Oct 2024

Lynn

We took a taxi from the train station 16e but once we knew where we were, we walked back to the train station. No elevator and must be able to do stairs but it is beautifully restored and has a huge room, kitchen and large bathroom. Grocery store across the street and many restaurants around. They give a map and lots of local info. Even the managers personal cell number, should we “get into trouble”.

Leisure Partner

6/10

Pleasant

21 Sep 2024

Myriam

Good location but apartment could have been a little cleaner and the bed we had was the worst. Mattress if you could it that, was all twisted up and lumpy. Very terrible bed.

4/10

Poor

08 Sep 2024

Stephen

Very uncomfortable bed which is a shame as the location is great. However, unless and until the mattress is replaced, Room 3 is pretty much uninhabitable. Shame

Leisure Partner

8/10

Excellent

29 May 2024

Tim

Property was great, location great however I due to difficult communications I didn’t appreciate being loudly ‘ summoned’ by an irate hotel manager and shouted at by her for taking up an extra foot in the garage especially as I (thought) I had been told this was ok….I felt very uncomfortable over what was an innocent and minor mistake. The other guest an Australian chap (nice guy) needed the space also said he felt awkward about how she dealt with it. Otherwise a wonderful place

Leisure Partner

8/10

Excellent

17 May 2024

JACQUIE

Lovely old French Hotel. 1700,s. There were stairs that had some tiles missing so a hazard if you have trouble with stairs but the host helped us up with our luggage. Lovely nice size bathroom with a tub and heater in the bathroom. We would definitely stay here again it is close to everything including 2 food stores around the corner. Laundry facilities can be used in the evening.

Leisure Partner

10/10

Exceptional

13 May 2024

Patricia

Great location in the heart of the old town. Nice modern apartment in an old historic building.

Leisure Partner

10/10

Exceptional

10 May 2024

Sylvia

Large apartment. Nice to have so much space to relax and enjoy some food. Close to many attractions and food options. Groceries one block away.

6/10

Pleasant

07 May 2024

Verified traveler

Good stay; very unhappy with ownership

The room and location were very good. Communication with manager was a challenge as we did not have a phone number of the manager. On the confirmation of the reservation we only had a phone number of the property owner. Therefore when we called to try to get some changes made, we were told by the owner, \"That's not my problem, that is your problem. I cannot do anything about that.\" We were shocked by the attitude and lack of willingness to try to resolve the issue. When we finally checked-in the mgr said our request for a change was no problem but by then we were really unhappy about the owner's response and attitude. Advice to hotels.com, is make sure the confirmation that comes from the hotel has the correct number for contact.

Partner

4/10

Poor

12 Apr 2024

Alison

Location and ambience were great and the room was spacious.
However, the most important thing about a hotel is the bed. Even after we fixed the bed (see below) the mattress sagged and was strangely short, about 4 inches/10 cm shorter than is standard. In addition the lighting in the room was dim even by French standards and there were odd smells (sewer, mustiness, oil paint) that came and went. The bathroom was spotless but the kitchen was dirty, especially the floor.
When we went to bed the first night, we realized there was a crater on one side of the bed. As there is no on site staff, we had to wait around the next day until someone showed up to check in a guest. They didn’t check our bed to see what the problem was and wanted €50 for us to move to a different room. Obviously they figured we were complaining about the saggy mattress not a “real” problem. When packing up to move rooms we looked under the bed to make sure nothing had fallen under it, and noticed the slats had come off the railing. So we dragged the mattress off and fixed it. No apology or recognition of our inconvenience.
Not hell on earth but we would not stay here again. There is no shortage of options in Arles.

Leisure Partner

10/10

Exceptional

18 Sep 2023

Jean-Francois

Amazing lady at the front desk! Went over and beyond to help us! Truely azing Thank you!

Leisure Family

10/10

Exceptional

03 Sep 2023

eleonore

Truly exceptional in style and location

10/10

Exceptional

13 Aug 2023

Brandi

Definitely would stay again

We booked a Deluxe Duplex room, which had bunk beds, living room kitchen, bathroom and a separate bedroom with full ensuite bath. Very spacious room with all amenities needed to cook meals, small fridge & dishwasher. Beds were very comfortable, clean towels and AC cooled the rooms off in no time. 2 grocery stores right across the street. Staff were very friendly, helpful and wonderful to have on sight laundry available for guests after 7. We fell in love with Arles and will certainly be back to Le Residence!

Friends_and_family Family

10/10

Exceptional

18 May 2023

A

Lovely place in Arles!

Lovely spot in Arles. Perfect location. Kind hosts. Well-appointed and comfortable apartment. We enjoyed our stay very much and don't have anything constructive to share. A couple of quick notes to align expectations that may be helpful:
- Parking was a 5-10 minute walk away, across the bridge. Easy to park, secure garage.
-No lift, just stairs, so be prepared for that
-Perfect location to explore all of the city
-Everything one needs for cooking meals
-Across the street from a grocery store, 6-7 minute's walk to the weekly. outdoor market, and next door to a coffee shop and great breakfast restaurant.

Friends_and_family Family

10/10

Exceptional

01 May 2023

susan

The host was very accommodating and helped us with logistics like bus schedules etc. Beautiful room- so nice we stayed an extra night! Definitely would recommend La Residence for hospitality, convenience and comfort.

Leisure Family

10/10

Exceptional

05 Oct 2022

Cristina

Excellent value in a perfect location! The spacious suite has a full kitchen, modern bathroom with good water pressure, and a comfortable bed. Wonderful linens! It felt like a home versus a hotel. It was nice to have the optional parking garage as we had a car for this trip.

Leisure Partner

10/10

Exceptional

24 Sep 2022

Mark

Great location with everything you need within a few steps. Quiet and comfortable bedding. Best sleep of our trip. Excellent map with recommendations provided at check in. Thanks for a great stay.

Leisure Partner

10/10

Exceptional

21 Sep 2022

Alison

Lovely, chic apartment

Lovely one bedroom flat. Very beautifully decorated and equipped but I caution people with mobility issues to avoid it as has two spiral staircases. Otherwise excellent and in a convenient place for exploring Arles.

Partner

10/10

Exceptional

31 Jul 2022

Barbara

We loved our stay in Arles! Property is exactly as described, less of a hotel and more like live-in apartments. We wish we could have stayed longer to truly experience staying at the property and Arles. Communication was easy, the property was comfortable, and we would recommend this place! Would stay again!!

Leisure Partner

10/10

Exceptional

26 Sep 2019

Verified traveler

Beautiful property, ideal position and delightful, helpful owners

Leisure Partner

8/10

Excellent

14 Sep 2019

S

Pros and Cons of staying in Arles

The apartment was spacious and comfortable, very close to the centre of Arles. The owner Philippe was efficient and perhaps a little abrupt. Arles had some lovely areas and others were a little run down. Restaurants were average and geared towards tourists. Some only take cash! We asked for a glass of champagne at two different bars and they gave me Prosecco (at champagne prices)! Not good.

Partner

10/10

Exceptional

09 Sep 2019

Verified traveler

The property was very clean and exactly what we wanted. The manager was very helpful and the location was perfect. 10 minutes walk maximum to all the attractions in the town.
Lovely place.

Leisure Friends

10/10

Exceptional

19 Aug 2019

Verified traveler

Superb. Host was very accommodating. Apartment was lovely with some quality design and decorating touches. Great location for walking around Arles. So lovely we ate every meal from the rooftop terrace, watching Arles wake up / go to sleep.

Leisure Partner

10/10

Exceptional

06 Jun 2019

Ilana

Perfect!

A beautiful apartment a bit out of the way in the old city. A very short walk to the Rhône and to many wonderful sites and places to eat. Hope to return!

Partner

8/10

Excellent

31 May 2019

Kimberly

Stylish apartment hotel with spacious and comfortable rooms in the center of Arles. Convenient to everything you want to see and do. A bit tricky to find on arrival by car, but once we got our bearings and the secured parking, it was great.

Partner

10/10

Exceptional

01 May 2019

Nancy

Apartment living

Beautiful property in great location. Get really good directions before you drive into town because our navigation system tried to take us on so many streets that are only for pedestrians. Drive up to check in and reserve parking if you have a car. Parking garage is a walk away, so you will want to unload at the property.

Partner

10/10

Exceptional

15 Apr 2019

Verified traveler

Beautifully large room. Nicely decorated. Extremely comfortable.

Business_and_leisure Partner

10/10

Exceptional

13 Mar 2019

Verified traveler

This place was perfect! Great location, spacious and quiet room, clean, comfortable bed, friendly staff. Highly recommend!

Leisure Partner

10/10

Exceptional

15 Nov 2018

Brian

nice stay

Location is very good, the owner is very friendly, he upgrade us to a bigger unit, very spacious unit. The only trouble is very difficult to find the place, did not have no. sign on the street.

Friends