Name: Grand Hotel Serapide
Address: Via San Gennaro Agnano, 34, Pozzuoli, 80078, IT

10/10

Exceptional

30 Jul 2026

Armando

Great room and great view. Also the breakfast and restaurant facilities.

8/10

Excellent

04 Jul 2026

Milton

Right on water near port. Not too far from local eats. Staff was helpful. Parking available. Super smell due to active volcano? Would stay again

4/10

Poor

17 Jun 2026

Teddy

Be aware that if you plan to cruise or use the airport shuttle, do your research. The location is not close to the cruise port, so you will pay a lot in taxi fares. The airport shuttle only runs from 9 am to 5 pm. If you have a large group, they will not accommodate the whole group, plus you have to reserve in advance. There is nothing close by (food or attractions). The breakfast was good, the hotel's view was good, and the room was clean. If cruising out of Naples or visiting the area, I would not stay here; I would pay more for another location.

Family_with_children

4/10

Poor

17 Jun 2026

Teddy

Be aware that you are cruising out of Naples, and you will pay a lot in taxi fees. The hotel is near the new port under construction for the World Cup, not the cruise port. Don't depend on the airport shuttle. It only operates between 9 am and 5 pm, and you have to \"reserve in advance\". This was not expressed in the description or confirmation email. There is nothing much close by. We spent hundreds on taxi fares, which would have been better spent on a more expensive hotel in Naples. So, reach out to the hotel and ask the right question. If you are in a large group like we are, know that there is nothing to do at the hotel. If you like quiet and a view, go ahead and book it. I was not happy with the experience. This review is meant to offer caution: the price is great, but you will end up paying more than you planned by the end of your trip. Naples is beautiful, and there is a lot to see. Location is very important. PS, the breakfast was good.

Family_with_children

6/10

Pleasant

03 Jun 2026

michele

Unique property. Very few guests there. Garbage and an old boat under our patio.
People were friendly. Not close to the airport.

Family

6/10

Pleasant

21 May 2026

Mary

I chose this hotel because the website said they provided free airport transportation. I did not click further to read that they only provided transportation from 10am to 5 pm. That should be upfront and center!!
We had to keep our rental an extra day and stress in the morning about dropping off the car and getting to the airport on time! Because we had to leave earlier to drop off the rental, we were not able to have breakfast at the hotel!
The entrance to the hotel is not easily found! And to get our luggage up the winding stairs was difficult. There was no one to help!!

Friends

4/10

Poor

20 May 2026

Donna

We did not have breakfast. They gave us a bag lunch to take with us when we left for our flight in the morning bag. Lunch was terrible. We believed that there was an airport shuttle. Their shuttle does not run until 9 AM. They have a sign on their desk that says they have a shuttle to take you downtown. In the middle of the afternoon they told us that the shuttle was not available. You are quite a distance from any place else to eat. There is nothing within the area to walk to. So you have to take a cab. Going to the airport was expensive and going for pizza was expensive.

Friends_and_family Family

10/10

Exceptional

16 May 2026

Lora

Hotel was surprisingly beautiful. Quiet, clean and beautiful setting.

Friends

10/10

Exceptional

24 Apr 2026

Meiyi

Great views. Staff are very freindly & order taxi for early morning to catch my flight
Very comforting

Self

10/10

Exceptional

23 Mar 2026

Amanda

The staff was very friendly and helpful. The view from our room was amazing. The food was delicious. Everything is within walking distance including the beach and trains if you want to go to Rome or Napoli.

Family

10/10

Exceptional

22 Mar 2026

vaughna

Yes

6/10

Pleasant

30 Jan 2026

Phillip

Hotel was good but problem with first hotel taxi charging £40 euros for 3 and half mile trip to stadium and after showing on Q code about booking trips and seeing trip to Pompei and wine testing for 84 euros booked it only to be told price was really 145 euros per person and mistake was child’s price was advertised by accident. As my wife had loved to go to Pompei we booked trip but I didn’t think till now how could there have been a child’s price for wine tasting.

Partner

8/10

Excellent

12 Nov 2025

PAULA

Beautiful view, great staff and the food was amazing! Just not a lot to do within walking distance.

Leisure Friends

4/10

Poor

20 Oct 2025

Deborah

It was really warm in the room. It advertised an air conditioner but did it was not on for the season. Also they advertised hotel shuttle but did not have one.

Partner

8/10

Excellent

18 Oct 2025

Marie

the serapide was a nice enough stay.

Leisure Friends

10/10

Exceptional

13 Oct 2025

Stephanie

Can’t beat the view!

Staff was super friendly and helpful!! Amazing views, great breakfast, and very clean room.

Partner

6/10

Pleasant

11 Oct 2025

Bernice

The hotel is in a beautiful location. We did not receive a free shuttle to the airport or wifi (after requesting it 3 times). There was a private function just under where our room was that played loud music until midnight. Too bad their customer service was so bad this could have been an amazing hotel. I would never recommend anyone to book here.

Leisure Partner

10/10

Exceptional

01 Oct 2025

Robert

Nice hotel. However, I was led to believe the hotel was close to the airport. It is at least 20 minutes from the airport. I did not realize this hotel was so far away from the city center of Naples. It costs €100-€120 take a taxi into Naples. This hotel does provide you a beautiful view of you with a beautiful view of the sea, including a beautiful view of the island of Capri.

Self

4/10

Poor

30 Sep 2025

Henry

Telephone did not work, stuff hanging from the ceiling on balcony, not enough towels, no blankets

Leisure Partner

10/10

Exceptional

29 Sep 2025

Noemi

Great hotel, amazing staff.

Leisure Partner

10/10

Exceptional

29 Sep 2025

Randolf

Had a fantastic time

10/10

Exceptional

28 Sep 2025

Paula

The food was good both for dinner and breakfast. The view was also excellent but the staff made all the difference. They were polite and over-the-top helpful. We have no reservations about recommending the hotel. We will use them again.

Friends_and_family Friends

10/10

Exceptional

16 Sep 2025

kathleen

We stayed after a long Italian vacation and it was just what we needed. Very helpful staff and service, delicious food, spacious room with a cozy bed, with a lovely view of the sea - and a free shuttle to the airport!

Leisure Family

10/10

Exceptional

16 Sep 2025

Richard

It was an absolutely beautiful view of the Mediterranean rooms were clean and quiet

Leisure

10/10

Exceptional

31 Aug 2025

Regina

Stayed here to position ourselves close to the airport as we ended out week visit to the Almafi coast. Staff was kind, and helpful.

Friends_and_family Friends

10/10

Exceptional

23 Aug 2025

Allison

The view of the Mediterranean Sea from this property is to die for. That alone made my stay worth it. Incredibly friendly staff, easy parking.

6/10

Pleasant

13 Jul 2025

Steve

There is, I believe, a geo-thermal vent near the property. At certain times during our visit we could smell this, a smell of sewage.

Leisure Partner

4/10

Poor

30 Jun 2025

MARK

This property really doesn’t have an airport shuttle. You have to book it way in advance. It has limited hours. Taxis to the property charge double due to the distance and tioll booth. My room had a foul odor. The bed was not comfortable.

Leisure Self

2/10

Poor

02 Jun 2025

Lynzi

I booked this stay for 1 night before we left back to the states. When I went to book this no where on the site did it list their shuttle hours.. come to find out they couldn't accommodate and would charge extra for an early airport shuttle when it's adver

8/10

Excellent

09 May 2025

Verified traveler

Ciao

We stayed one night before our flight home. We would have stayed longer. It was a nice way to end our stay.

Friends_and_family Family

10/10

Exceptional

03 Apr 2025

Judy

Very nice

Leisure Self

10/10

Exceptional

30 Mar 2025

Bryanna

We booked the room with the private balcony and hot tub. The view was amazing, room and amenities were great and the staff friendly and helpful.
Would come back!

Leisure Partner

2/10

Poor

10 Feb 2025

CLAUDIO

I will make a claim about services they promote and not offer.

10/10

Exceptional

18 Jan 2025

Jodi

Clean and comfortable

Business Friends

6/10

Pleasant

09 Jan 2025

Simran

Spectacular views but could have done better in terms of customer service. Very limited dining options with uncertain hours.

Leisure Partner

8/10

Excellent

07 Nov 2024

Mary Jane

Excellent friendly service. Very accommodating too foreigners visiting.

Leisure Partner

6/10

Pleasant

01 Nov 2024

Louise

Hotel itself & staff are great ocean view Is fantastic. They do have a shuttle to the airport. However,
In the description it said it was in Naples, it is not it is in Procida.
Advertisement said near the international airport, it is not. It is 50 to 60 euros to take cab to the port area for a hop on hop bus.
No wait at the breakfast buffet.
So if you want a hotel near the international airport this is not it.

Leisure Friends

10/10

Exceptional

27 Oct 2024

Cornelius

Great place...great staff. Restaurant was great. Not walkable really but parking is easy and the views are incredible.

6/10

Pleasant

24 Oct 2024

Deborah

The view was interesting

Leisure Friends

6/10

Pleasant

16 Oct 2024

Lora

The staff and service are excellent. The view is beautiful. However, The hotel is not near anything. The room has mold around the shower/tile, missing light switches, extremely dirty hot tub. Had to get up early oh for our flight and could hear the Neighbor’s tv.

Leisure Family

10/10

Exceptional

10 Oct 2024

Cherrilyn

The staff was very helpful and the place was very nice!

Leisure

10/10

Exceptional

10 Oct 2024

Dan

Great place - thanks to all the wonderful staff

10/10

Exceptional

07 Oct 2024

Kathy

Consistently great!

Second time here as we enjoyed it so much the first time! Views from our room were SPECTACULAR of the bay. Highly recommend!

Partner

10/10

Exceptional

01 Oct 2024

SAM

Beautiful property

10/10

Exceptional

28 Aug 2024

emanuel

One of the nicest hotels I have stayed at— updated, beautiful, kind staff, safe, nice views, good food. Only downside? Few activities nearby and the train is a distance away.

Business_and_leisure Family_with_children

10/10

Exceptional

10 Aug 2024

Edgar

Property is located in a quiet area of Napoli
Staff is really welcoming
Hotel room had a beautiful sea view
Bed was very comfy
Breakfast is really good too
Room
Is huge
I really loved the place

Leisure Family

10/10

Exceptional

01 Aug 2024

Susan

Outstanding Property/No promised Airport shuttle

Our stay was Great but the description of the property on Hotels.com promised an Airport Shuttle which ended up costing us over 75 Euros for an Uber/Taxi. I emailed the property 48 hours before our stay requesting shuttle information, with no reply. We phoned the property upon arrival at the airport and were told that someone would pick us up. When nobody arrived, we phoned the property again and they apologized and said that unfortunately they did not have a shuttle available. The sole purpose of choosing this property was because of the promise of a hotel shuttle. Upon our arrival at the property, once again they were apologetic and even compted us a drink at their lounge. The hotel is beautiful, the view breathtaking and the cuisine and prices at their evening dinner menu was outstanding. The complimentary continental breakfast on the veranda was exceptional.

Partner

8/10

Excellent

31 Jul 2024

Lauren

a little remote, spectacular views, good breakfast with lots of options included, well-air conditioned,friendly staff, big, clean rooms.

Leisure Family

10/10

Exceptional

27 Jul 2024

Efiok

It was clean.

Leisure Family_with_children

10/10

Exceptional

07 Jul 2024

Nancy

We stayed for four nights at the hotel's studio suite which has a jetted tub in the room. The room was spacious and cozy, and the doors can open to a balcony with a beautiful view of the sea. The bathroom was plenty big, but some fixtures need an upgrade; regardless it was clean. It had a heated towel rack, but we never used it. The plug was also to high to reach for my short self.

Maybe this is a European thing, but I am use to having drawer space to put my things in, but this this hotel had none. There was an open closet to hang clothes, but several items simply remained in our suitcases because we had nowhere to put them.

The jetted tub was roomy and so relaxing once we figured it out. I wish there had been some instructions on how to operate it. It had lots of buttons to push and they were not labeled, so it was a guessing game what each was for.

Most of the staff we dealt with were great and super helpful. On the first night we missed dinner and they went out of their way to make us a little something, best grilled ham and cheese sandwich we ever had. They serve a continental breakfast, and it was good. They have several different options. We made it a little late (15-20 minutes before breakfast ended) a few days, so there were mostly pastries and yogurt.

There was a random sulfur smell, and we found out is coming from a nearby volcanic crater that emits those fumes.

I would definitely recommend this hotel.

Leisure Partner

10/10

Exceptional

04 Jul 2024

Janet

Amazing hotel
Everything was to perfection. The rooms are big, well decorated and the sea view is to die!
Definitely, we are coming back.

Leisure Friends

2/10

Poor

30 Jun 2024

Julien

False advertisement on the amenities!

Be around that this hotel advertise a free order to the airport that I cannot provide to you. I communicate with them for two days before arriving by emails and they announce me that on the Sunday the free shuttle doesn’t work.

The day of my arrival, 2 hour prior my checking the announce me they couldn’t accommodate my free shuttle.

I had to cancel it and they charge me anyway.

Stay away from this hotel that actually lying to you and try to rip you off!

4/10

Poor

26 Jun 2024

Diego

Zero customer service. What a ripoff!

Terrible experience, we travelled with friends and family, called in advance to let them know of our arrival, shuttle costed us $80 Euros for a short trip. We let them know some of us had lost a flight and they didn’t let us in the room after midnight, despite the fact we had called them twice to make them aware of the situation. Customer Service is zero grade in this hotel.

Friends_and_family Family

8/10

Excellent

04 Jun 2024

Kenneth

Beautiful property. Staff were very nice. View was amazing. The restaurant was good but not a big selection. We booked this hotel based on location and shuttle to airport. Didn’t know until we got there shuttle didn’t start until 9am which didn’t work for us. Hotel did arrange a cab and take away breakfast (we paid for cab 70€)

Leisure Friends

10/10

Exceptional

28 May 2024

Robert

I would go back. Very beautiful

Leisure Partner

10/10

Exceptional

26 May 2024

Ahmed

Great hotel with stunning views. Very friendly staff. The airport shuttle is awesome!

10/10

Exceptional

26 May 2024

Elizabeth

This hotel was beautiful with stunning views! The staff was so friendly and super helpful! The complimentary breakfast was awesome!! Would definitely stay here again!

Leisure Family

4/10

Poor

21 May 2024

Thomas

Hard to find. Couldn’t figure out how to get car through a gate. Had to park in a dirt lot about 3 minute walk. Party with nonstop drum beat until 11pm.

Leisure Family

10/10

Exceptional

20 May 2024

Bradley

Great staff

Leisure Family

8/10

Excellent

11 May 2024

Valerie

Hotel offers a shuttle service to the airport. The driver was rude, had a dirty vehicle with a broken seatbelt, and drove like a maniac.

10/10

Exceptional

06 May 2024

Robert

View of Naples, Mt Vesuvius, Capri

Leisure Partner

4/10

Poor

05 May 2024

Kathy

Terrible sulfur smell evident both inside & out with this property. They promised a complimentary airport shuttle that did not exist resulting in a very expensive taxi ride and the location is awful & remote - not even in Naples as advertised - 30 minutes from airport. Absolutely no dining options other than one high-end seafood restaurant

Leisure Family

10/10

Exceptional

22 Apr 2024

Michael

Very pleased with our stay.

10/10

Exceptional

31 Oct 2023

Verified traveler

Amazing

Friends_and_family Friends

8/10

Excellent

21 Oct 2023

audrey

The hotel was so amazing, staff super friendly and accommodating. But SO far out of Naples. Not sure I meant to book that or if there was a mistake because taxis were SO expensive in and out. And there really wasn’t much around.

Leisure Partner

2/10

Poor

17 Oct 2023

Lawrence

In a dodgy looking area. My wife felt unsafe so we left and they would not credit me back.

Leisure Family

8/10

Excellent

14 Oct 2023

kristina

Perfect waterfront stay on our last night in Italy. The hotel is great if you’re looking for a view with peace and quiet but there’s nothing walkable nearby. Luigi and Francesco were amazing!! Also worth noting, the airport shuttle is only available 9-5; but the front desk kindly coordinated a 4am cab pickup and even had amazing breakfast bags waiting for us!

Leisure Family

10/10

Exceptional

14 Oct 2023

cindy

Highly recommend

Leisure Family

10/10

Exceptional

03 Oct 2023

Verified traveler

Enjoyed this hotel!

Wonderful stay at the hotel. The sea view room had a great deck that faced the bay of Naples along with a jetted tub that was perfect after exploring! Beautiful sunset views!very accommodating and friendly.

Partner

10/10

Exceptional

02 Oct 2023

Lisa

We liked how clean and crisp both room and areas around hotel were.

Leisure Family

6/10

Pleasant

13 Sep 2023

Gaye

Very misleading on Orbitz part to advertise as free shuttle. It is only available between certain hours and very limited. Hotel was great, when you type in free airport shuttle you should not have to read everything and email the hotel to determine if there is actually a shuttle. I would have gone with a different hotel, cost was almost $100.00 to get to the airport

Leisure

10/10

Exceptional

10 Sep 2023

virginia

Very helpful staff w/ transport, tours--food & spa on site, this place was beautiful!!

Leisure Family

2/10

Poor

14 Aug 2023

Judella

not close to Naples airport as they mention and staff not helpful with cancellation process