Carlton Dubai Creek Hotel

United Arab Emirates , Dubai
Deira - Al Rigga, 15 Baniyas Rd
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50 reviews shown

4/10

Poor

28 Feb 2026

Kress

Rooms in poor condition.

Water damage and shower stall leaks water.

Staff not very friendly and

Family_with_children

4/10

Poor

02 Nov 2025

Davinder s

We requested a room with three single beds, and booked a large room, as they didnt have the room available the hotel downgrated us to a room which has two single beds and put a sofa bed in. The room clearly was not maintained, The shampoo and shower gel was empty and when requested to have it topped up, although they agreed, no one came to do it. (Throughout the whole stay)

We also requested additional towels and water bottles, as there were three guests, these arrived the next day. Overall thought the hotel was pleasent but customer service was poor.

Business

10/10

Exceptional

06 Jun 2025

Nizam Abdulrehman Haji

Very near to Deira and baniyas square station

2/10

Poor

26 Apr 2025

Sidra

Not a 4 star that’s for sure.

10/10

Exceptional

31 Mar 2025

Azmat

Absolutely love the hospitality and the actual hotel. We were lucky to get a free upgrade which we were so grateful for as we were there for 14 nights! Suite was so massive and the view from the windows were stunning. Walking distance from Metro station. Totally recommend.

Leisure

8/10

Excellent

26 Mar 2025

Fred

Staff are excellent , all are prime, Monica,Winnie are pluses to this hotel. Security and concierge
Would definitely come back.

6/10

Pleasant

10 Mar 2025

Raamy

Since our last visit to Dubai and stay at Carlton Dubai Creek (4 times), seems like the service at the hotel has be seriously degraded! Sad but true.
The bathroom in our room had the shower cubicle leaking badly? Also some of the staff members are somewhat unfriendly and seemed aggressive with there response to our reports of issues with the room.
However, some staff members were pleasant and helpful.
Unfortunately we won't be staying there for our next visit to Dubai.

Business_and_leisure Family

6/10

Pleasant

02 Feb 2025

imad

Not bad but I wouldn't recommend it.

Quite old, poor breakfast, garage access and not convenient.
Most of the staff is friendly and the room I got was very big (more like a service apartment). I got a kitchen but no cutleries.

Business

6/10

Pleasant

01 Feb 2025

Excellent location but need some TL

The sink in the main bathroom was leaking quite badly underneath. I reported this to the front desk and showed the man there a photo of the water gushing out. He said he would tell maintenance that there was a problem in the athroim. He didn't listen to what I told him and didn't like at the photo. The Toilet spray hose was also leaking and I explained this too. The leaks ever got fixed. I also complained about lots of tiny fruit flies which seemed to congregate in the kitchen sink area. I used a whole can of fly spray over the week but theyvstilll kept coming.
The room housekeeper never replaced the coffee sachets and I bought a jar of coffee. The floor was also not very clean, my feet were grubby after walking around in the evenings.
I did like the overlay hotel, it's location and the idea from the rooftop bar were amazing .
It just needs a little bit of attention to detail

Partner

10/10

Exceptional

03 Jan 2025

Naveen Kumar

Convenient location, closer proximity to all tourist locations in and around Dubai City

Family

10/10

Exceptional

30 Dec 2024

Mowlid

This is the one of the best hotels in Dubai excellent service and great staff I have been there so many times and love to go back there.

Business

4/10

Poor

14 Nov 2024

stacy

The good thing I liked about this room is that it was very spacious. I felt like I had a mini apartment and that was such a good feeling to have so much space. The bad thing that made it where I would never stay here again is that it was very dirty upon entry. We had to ask somebody to come in and clean it again because the floors had stains the sofa head stained things were not cleaned. They seem to have limited staffing to clean the entire hotel. I think that is why things are not being cleaned properly because you can’t ask limited staffing to do such a huge hotel.This is an older hotel and it shows if you look at the carpet throughout the hotel in the hallways, you’ll see that there are stains everywhere and paint chipping away. I would not stay here again.

Leisure Family

8/10

Excellent

02 Nov 2024

Osama

Riza at the front desk was great as usual. But the property is in need of a bit of renovation. Bathroom tap was leaking and air conditioning need to be checked as cigarette smoke smell was coming through. Also there were a lot of small fruit flies in the kitchen area in the room.

Business_and_leisure Family

8/10

Excellent

24 Oct 2024

Rachel

Aging infrastructure, but amazing staff!

Location is great. Lobby is a big wow (worthy of 4 stars). Room is good, but there are lots of noticeable imperfections (shower floor sloped to drain out of shower instead of into drain, scuffed paint, badly installed tile, strong smell of tobacco smoke in public areas). And there is a lack of some basic supplies - no wash cloth, no dish soap, no kitchen towels, no hair conditioner. I know this review is detailed, but I expect a 4 star hotel to be a wow in the lobby & everywhere else inside the hotel. However, I want to give VERY HIGH PRAISE for the staff. Everyone was friendly, helpful, and professional.

Partner

8/10

Excellent

22 Oct 2024

Sadrac

Customer service was great. Thank you

10/10

Exceptional

31 Aug 2024

Abbas

Excellent service
Upgraded my room
Huge rooms

Partner

10/10

Exceptional

06 Aug 2024

Osama

The location is very good for everything you need also the shops and the sites for gold, perfumes and spices are walking distance not to forget the creek crossing to bur dubai is so convenient and cheap.
I will most definitely revisit.

10/10

Exceptional

01 Aug 2024

Zia

Service was great and easy access to other services

10/10

Exceptional

11 Jul 2024

Lutfullah

I stayed 1 night and had super experience with the pool and spa

10/10

Exceptional

29 Jun 2024

Osama

The staff members were very helpful and professional, also Riza at reception was very helpful and friendly and went above and beyond to help us with finding transport and directions.
We just loved the place and the area.
We will most definitely revisit.

Business_and_leisure

10/10

Exceptional

09 Jun 2024

Jenna

We were impressed by this hotel. We didn’t realize we booked a suite and the room was massive and had a nice kitchen area and two bathrooms. One bathroom was phenomenal with the biggest bath tub I have ever seen. It is a good location being a short walk to the water, gold souk and a metro station.

Leisure Family_with_children

10/10

Exceptional

20 Apr 2024

Maeghan

This hotel gave me such a lovely upgrade and I felt very looked after. Thank you so much for taking care of me 💗

8/10

Excellent

25 Feb 2024

Wayne

Creek view

Beautiful view of the Creek , great location to Gold Souks and old town . Extremely clean hotel . Great roof top views

Partner

10/10

Exceptional

18 Feb 2024

Osama

Most central for shopping and transport.
Historic place in Dubai and most humble and peaceful.
Above all value for money and access to Gold, perfume and spice souks.

Business_and_leisure Partner

10/10

Exceptional

07 Jan 2024

Audley Earl

They were very attentive to our needs. There are privacy buttons to leave you alone if desired. They have a tour guide area if you need tickets for any attractions. The restaurant is also wonderful. The staff will go above and beyond for you.

Leisure Partner

10/10

Exceptional

03 Jan 2024

Nilofar

It was an amazing trip. The room attendant was very nice and helpful.

Friends_and_family Family

4/10

Poor

30 Dec 2023

Daxue

There is no hot water in the room. Don’t understand why there is live music in the hallway. The scented candle is also not necessary

10/10

Exceptional

23 Nov 2023

Mawuli

It's location which is a good area and it's closeness to the open market of Beniyas square and the metro. The receptionist, especially the black lady, she is so wonderful.

Leisure Partner

10/10

Exceptional

05 Nov 2023

Anusha

The stay was good. Only problem I had is the house keeping needs to check for toilet paper coz once we came evening after visiting and there was no toilet paper at all and once its more than half used please keep the other full toilet paper. Other than that it was good. The staff members were friendly and respectful.

Leisure Family

10/10

Exceptional

26 Oct 2023

arif

Worth the money

Excellent property. Big rooms

Partner

8/10

Excellent

26 Sep 2023

Haroon

I was disappointed how i was treated by the female supervisor working at the counter. She accused us for having extra people in my room. Even though, i told her that they have a reservation and waiting to check in upon our return from Sharjah. But she continued with her false allegations. I had booked 2 rooms from New York. We checked in one room and traveled to Shrajah for lunch and she thought we were stayi g in one room even though she xould have checked her computer for two reservations.

Leisure

8/10

Excellent

24 Sep 2023

Jalal

Excellent location. Most dining places are in walkable distances.

Leisure Family

4/10

Poor

29 Aug 2023

Farah

Didn’t like the place at all our room was very dirty we had to wait for the staff to clean it again

6/10

Pleasant

15 May 2023

Dalbir Singh

The accessories were absent. Like no Iron & board, no hangers, no slippers, no tooth brush kits. You have to ask for everything. Service staff woke me up past midnight to get back iron & board. Very basic breakfast. Rest rooms were clean and staff was very courteous.

10/10

Exceptional

24 Mar 2023

Ross Alexander

The Staff were exceptional, the room was Great. no complaints at all.

Leisure Family

10/10

Exceptional

25 Feb 2023

Jacqueline

Great Stay!

Had an amazing stay here at the Carlton. The room was very spacious and lovely. Fahad did an amazing job in keeping the room clean as well as making sure that I was comfortable during my stay. Will definitely recommend to friends or plan to stay here on my return.

Self

8/10

Excellent

23 Feb 2023

christine

Ideal location for airport

Stayed two nights to break up a long journey. Good location for easy access to airport. Hotel comfortable and breakfast very good value.Boat trip on creek excellent.

Partner

10/10

Exceptional

18 Feb 2023

Tatyana

Big Rooms

Family

8/10

Excellent

17 Feb 2023

Lesbia

Good

Friends

10/10

Exceptional

16 Feb 2023

Daniel

Great accommodation and Dubai city view?

10/10

Exceptional

10 Feb 2023

Marites

All our needs were immediately taken cared of by the staff.A shoutout to Monika Bansal Nichual & for the security staff for their excellent guest service.We felt very safe.This property is maybe 4 blocks from the Gold Souk, Supermarket general stores dining options salon pharmacy close by.Easy access to taxi and metro is 5-10 minutes walk.Also close by is Bus Route 103 at the Union bus station to go to Global Village.All in all we had an awesome stay at Carlton Dubai Creek hotel and fantastic vacation in Dubai.

Leisure Family

10/10

Exceptional

21 Jan 2023

Haroon

Everything is in walking distance. 15 minutes to the airport. Nice buffet breakfast. Gold Souk is also in walking distance. Very clean and beautiful property.

Leisure Partner

8/10

Excellent

02 Jan 2023

Ronald

good Excellent position on the creek. Rooms very large Convenient parking arrangements

Less good towel changes required positive action to happen

Leisure Partner

10/10

Exceptional

25 Dec 2022

Afshin

Very spacious rooms feels like an apartment
Amazing experience

Business Self

10/10

Exceptional

24 Dec 2022

Lydia

BEST HOTEL EVER! Made my experience so delightful I want to thank especially Fadi the receptionist. I’ll be coming back again

Leisure Self

8/10

Excellent

17 Dec 2022

alan

Pool staff very good.
Nothing negative

Leisure

10/10

Exceptional

04 Dec 2022

Patricia

The staff was helpful and went beyond the call of duty to help me find my passport that I lost at airport. Fortunately, my passport was found.

Leisure Partner

8/10

Excellent

27 Nov 2022

Susan

Friendly and helpful staff.

Very helpful and friendly staff.
We had an issue with the air conditioning and it was resolved immediately.
Large clean spacious rooms.
Housekeeping service a bit late in the day at cleaning the room but not a problem for us.
We enjoyed our stay..

Partner

10/10

Exceptional

27 Nov 2022

Jennelyn

Brand new amazing 4 start hotel

Brand new amazing 4 start hotel, location, service, staff, food.

Definitely recommended 100%

Self

10/10

Exceptional

26 Nov 2022

Adiki

Overall our stay at the hotel was pleasant. We thoroughly enjoyed our stay, the staff from the time we arrived until we left were hands on. I recommend the roof restaurant and please take advantage of the facilities on offer. There's so much on offer. My best wishes to young Farhad from housekeeping.

Leisure Family