Name: The Capes Hotel
Address: 2001 Atlantic Ave, Virginia Beach, 23451, US

10/10

Exceptional

02 Aug 2026

Amy

Everything was great staff was very nice and helpful the restaurant on site was excellent

4/10

Poor

30 Jul 2026

CARLA

Dear Hotel Management/Customer Service,

I am writing to provide feedback regarding my recent stay at The Cape hotel in Virginia Beach, where we occupied Unit 201. While we expected high rates for July, the condition of the unit did not justify the cost.

First, I want to commend your exceptional staff. Vicki, Laurie, and a tall, blonde colleague whose name I did not catch provided outstanding service. They were genuinely outgoing and highly attentive. Thanks to Vicki's prompt assistance, a technical issue with our television was resolved. The hospitality of your team and the excellent location both merit a five-star rating.

However, I have serious concerns regarding the cleanliness and maintenance of the accommodations:

- Cleanliness: Upon arrival, we found a used cotton swab behind the bed that remained on the carpet throughout our stay. The bathroom floor was dirty, the shower head contained mold, and the tubs, sinks, and carpets required deep cleaning and sanitization. Microwave was dirty and old. Refrigerator worked well .
- Maintenance: Brown water briefly came out of the kitchen sink, the electrical outlets were non-functional and unable to charge our devices, and the property overall appears outdated.

While I greatly appreciated the staff and location, the low standards of cleanliness and maintenance would prevent me from staying at your property again. I hope this feedback helps you make the necessary improvements.

Sincerely,

C. P. Fleming

4/10

Poor

26 Jul 2026

Elizabeth

The only thing I did not like is that the rest area where the coffee machine was all the time was closed, nobody could enter if you wanted to take a break, it had to be in front of the lobby, even if it was that extra place, it could not be used, the back door, the access door to the sea at 8 had a key and you had to go for a big turn to enter the front..of the times I have rented hotels, it is the first time that I ran into one, so you come from the beach and you have to walk extra, it would have to be more. Easy access

10/10

Exceptional

25 Jul 2026

Kirk

View was excellent room was enough for 4 couples. Refrigerator was also included

10/10

Exceptional

08 Jul 2026

craig

Great location
Staff was very helpful
Lori was next level helpful
We’d stay here again

Family_with_children

10/10

Exceptional

06 Jul 2026

Lucille

Nice quiet hotel. Easy parking. Friendly staff.

Friends

8/10

Excellent

05 Jul 2026

Tiffany

Visited during the 4th of July weekend. I know the staff was overwhelmed with everything that was going on but I didn't experience any rude behavior from any staff. The front desk ladies was super nice, even offered to put on a vest and show me where the overflow parking was at. They recommended eating places for us to check out. The cleaning lady was so sweet wanted to make sure we was good for our stay.

Only down side was....8 floors and 1 elevator. We was on the 6th floor so the wait took some time and the stairs was not an option...lol...

They have vending machines and ice machines on the 2nd and 7th floor and even have a washer and dryer. I didn't use the washer a d dryer but I did see that they had one. They also have an indoor pool but I think it closes early.

We enjoyed our stay and will stay again.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Jennifer

This is our second year staying at this hotel so that we can walk to the Point Break music festival. It is clean and very convenient. We also love the views of the ocean and the boardwalk. Definitely will be staying here next year.

Partner

8/10

Excellent

05 Jul 2026

Shannon

Great view of the beach.

Family

10/10

Exceptional

28 Jun 2026

Sara

Nice spot

Self

6/10

Pleasant

26 Jun 2026

sameh

Viky at the front disk was very helpful
She went an extra mile to make our stay comfortable

Family

10/10

Exceptional

25 Jun 2026

Craig

The hotel was well maintained. The staff was helpful. There was a glitch in the beginning with our room being ready but, it was remedied right away. It’s an older hotel but, everything was clean and well kept. They were strict about guests coming in which made us feel safe. No one allowed in that was not registered. It is a great family oriented hotel. The location is convenient to all things on the walkway.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Beatrice

Loved our room having a king suite was wonderful. You have a seating area as well as the bedroom very clean. The staff was helpful and having a little restaurant on the property oceanfront was wonderful inconvenient to

Partner

10/10

Exceptional

25 Jun 2026

Dicie

Very relaxing, staff was friendly and the room was spacious and very cleam. Only downside needs new shower head.

Partner

8/10

Excellent

24 Jun 2026

Barbara

The staff is very friendly and helpful!!!!

Family_with_children

10/10

Exceptional

24 Jun 2026

Theresa

The staff was very nice and helpful throughout our entire stay! We travelled with 2 adults and 4 children and stayed in the family room. Hotel is older but clean and accommodating. The ocean view off the balcony was beautiful and the back door access to the beach was convenient. The indoor pool was great for when it rained. Location was perfect for what we needed and the price was reasonable as well.

Family_with_children

10/10

Exceptional

23 Jun 2026

Chelsea

Wonderful staff, very clean, helpful and kind. We will be back

Partner

6/10

Pleasant

23 Jun 2026

Dione

This place was amazing in 1980's. This was the last update on this property. Cleaning can only take you so far, i did not complain or voice any concerns while on site. The toliet paper holder, was just a place to hit your knuckles. The toliet was actually sideways, the refrigerator when the compressor kicked off sounded horrendous.

10/10

Exceptional

21 Jun 2026

ALEXIS

The two ladies that work at the front desk are AMAZING!! They were always so welcoming and pleasant! The room was spacious and clean, shower was hot, fridge was cold. The balcony was also great, we saw dolphins :)

Family_with_children

10/10

Exceptional

21 Jun 2026

martin

very surprised at the rooms and hotel itself the only issue would be just older style bathtub had a little drip and refigerator could have a little freezer section ,came in late night had to park across street behind store but they do somewhat block it off with cones and a chain at somepoint , the staff was very helpful .would stay again
1 issue is they say no pets but we saw a patron had a dog at the pool which is indoors

Partner

10/10

Exceptional

21 Jun 2026

Kristen

This place was perfect for us while attending a two night run of concerts at The Dome. Beautiful ocean front view, excellent restaurant (breakfast was 11/10), easy parking and within walking distance to everything we needed. Staff were friendly and helpful. Would definitely come back!

Family

8/10

Excellent

19 Jun 2026

Laura

I got a last-minute, last room on a Wednesday. The price was good for the location. Despite the (tacky) haunted mansion attraction across the street, and public restrooms located in their parking lot. This is an older, but clean, property that It is right on the boardwalk, steps away from the beach, and closer to the pier than the Neptune statue (but not far!). There is a small restaurant that serves expensive, for what it is worth bottled beer bar onsite. I did not eat at the restaurant but the food and prices looked comparable to other places on the boardwalk. Highly recommend for a first-time or last-minute trip, especially if you are a solo traveler.

Self

4/10

Poor

17 Jun 2026

Ronald

There was no cleaning staff to be found,the rooms were not cleaned while we went out for the day,and had ants everywhere.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Shaquana

Staff was amazing ! Great location and price

Friends

10/10

Exceptional

15 Jun 2026

Misty

We had the family room and it was decent sized. Nice ocean view with balcony. Loved the location. Would definitely stay again. Staff was very helpful on giving ideas of attractions and things to check out. Plenty of parking.

Family

6/10

Pleasant

12 Jun 2026

lucinda

Older building, In need of some repairs/updating and new furniture. Staff was nice. Room was clean just very dated.

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

ronald

Older hotel but was a great stay. Price great, parking right there, great balconies comfy beds.

Partner

6/10

Pleasant

11 Jun 2026

John

A bit old but was nice on the boardwalk could use a screen door to prevent bugs coming in if you want to leave the balcony door open to hear the ocean and get the cool breeze but other then that was a great stay and great view of the ocean during the day and night

Friends_and_family Family

4/10

Poor

08 Jun 2026

Patti

This hotel needs some updating. We booked for the sand soccer weekend first off. The AC in the room was not cold. I asked them to come look at it. Don't think anybody came. They couldn't move us. It stayed warm in the room the entire day and over night I can say this I was miserable. They were booked out for the whole weekend and for us to change hotels at that last minute of Friday was not a choice. We paid way too much money for an awful experience. This hotel needs some updating. We got yelled at by the receptionist, leaving about elevator. A couple have dropped their entire cooler in the elevator so they were cleaning it up, which prevented the elevator to close. She came running around the corner like there was a fire saying you have to let the elevator go mind you the entire cooler was spilled all over the elevator. We were still in the elevator had to ride it back up. And it was hot. The pool is yet to be desirable closed early. I wish the restaurant was more open. To the ocean

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Manoon

Good

Friends

10/10

Exceptional

06 Jun 2026

Teresa

Staff was awesome, they were very friendly, helpful,and customer service was definitely A+! They even made sure I got a room on the 1st floor as I requested when I made my reservation. The room was clean, beach view was excellent. I will definitely book

8/10

Excellent

05 Jun 2026

Charles

The room was clean. The staff was very polite. The beach view was amazing. The hotel overlooked the beach soccer setup for a major tournament and intersects 21st Street, an active section of the beach. There was adequate parking in the front lot and I heard the staff explaining other parking areas to another patron. I would recommend this property on its accessibility to the beach. There is also a restaurant on site but I did not get a chance to check it out because we opted for other local favorites. We will consider it on another visit. Overall, I would support the property again.

Partner

8/10

Excellent

05 Jun 2026

Joseph

Yes, clear views of the beach. Beautiful!

Family

6/10

Pleasant

04 Jun 2026

Cynthia

Location is great with an ocean view. The staff is friendly. The room is comfortable but the bathroom is very outdated and small. Parking is fine if you're willing to walk a block. The parking spaces in front of the building is limited.

Friends_and_family Friends

10/10

Exceptional

01 Jun 2026

Tanya

Clean room with fabulous ocean views.

Friends_and_family Family

8/10

Excellent

31 May 2026

deanna

Terrific location with very close beach access. Staff was very helpful and nice. Rooms could use a little updating, mainly the bathroom but not terrible. There were quite a few long hairs in various places (wall, floor, shower) in the bathroom but fairly clean overall. A good value for this time of year.

Partner

10/10

Exceptional

25 May 2026

nicholas

Enjoyed

Partner

8/10

Excellent

23 May 2026

melissa

Our stay was comfortable. Place was clean, staff was friendly and helpful. Just a couple of things. In the sink area, the plug for the hairdryer was broken, as was the hairdryer, Also, maybe a coffee/tea bar in the lobby would be great. But our stay was nice, very convenient to many restaurants and shopping and of course, the beach!

Partner

10/10

Exceptional

22 May 2026

BLANCA

Conveniently located on Boardwalk, close to pier and many restaurants. Kids carnival area close by. Beautiful sunrises

Family_with_children

6/10

Pleasant

22 May 2026

Paul

Very nice front desk staff!

Friends

2/10

Poor

19 May 2026

Lorraine

We arrived at 3:00, one hour after check-in, and our room was not ready. We were told we would receive a call or text when the room was ready. We sat on the beach for three hours. No call and no text. When we returned to the front desk, they said they had tried to call me. That was untrue. No one called or texted me.

Partner

6/10

Pleasant

18 May 2026

Bertha

This hotel needs to be updated

Family_with_children

10/10

Exceptional

18 May 2026

DAVID

Clean, beachfront, no problems, bathroom small, bedroom good sized & clean. good sized fridge with small freezer..

Partner

10/10

Exceptional

17 May 2026

Keri

Very nice

10/10

Exceptional

17 May 2026

Nancy

The beach view was very beautiful..

Family

6/10

Pleasant

17 May 2026

Erin

Staff for the hotel went above and beyond. Our concierge that was there for majority of our stay personally escorted us down the street for parking since parking at the hotel is very limited. The view of the room was nice. We had stayed there for a wedding so it did what we needed it to do. It’s nice that the hotel is in the middle of everything but that also comes with some wacky people being around and the smell of weed was overpowering. Beds and pillows could def use an upgrade and the restaurant attached to the hotel was meh. Honestly if it wasn’t for our front staff, we probably wouldn’t consider coming back.
Again, it’s a good stay for just a weekend and a place to lay at night but nothing amazing.

Partner

10/10

Exceptional

16 May 2026

Chantel

Great location. Amazing view. Clean rooms

Friends_and_family Family

6/10

Pleasant

15 May 2026

Mirna

It was okay

10/10

Exceptional

13 May 2026

Sheryl

I would recommend staying here because the staff are very friendly, the hotel is clean, quiet, on the boardwalk, the beach is clean and the Sea Salt Grill is in the hotel and a great place to eat!

Partner

4/10

Poor

13 May 2026

Jacqueline

The hotel sits on the beach, but the staff was rude and did not have a room that we paid for- insisted the room we had was an upgrade, when there was only one bed with ocean view- not 2 as we had requested. Plenty of other hotels to stay in area.

Family

8/10

Excellent

12 May 2026

John

Solid hotel right on the beach. The room was clean and the beds were pretty comfortable. The bathrooms/shower needs updated. The hotel is a little bit older, but it's in a great location and the staff was friendly.

Friends_and_family Friends

4/10

Poor

12 May 2026

Kim

When we first checked in, it was a little bit before 4 PM. The parking lot was very small not a lot of on-site parking we had to pull into a handicap spot to be able to check in and we weren’t even checked fully in and we were already being asked to move our car we hadn’t unloaded anything and the staff that asked that was very rude. It’s a very outdated hotel needs to be renovated to brought up to standard. The rooms were OK. The bathroom is very very small. You cannot shut the door while you are peeing again very small. The shower very outdated. The showerhead was nasty. There was a rust hole in the bathtub. The bathtub area needed to be recaulked. The beds were horrible. The mattresses slid all over the place. They were just sitting on top of metal or metal bed frames. They moved very uncomfortable. But it was a decent room. It was OK. The view was great. The area was fantastic but again the hotel is very outdated and needs a big remodel and update.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Candice

This place was excellent! I was very pleased with the cleanliness and upkeep of the room. The housekeepers really do a great job & the desk staff is so friendly. Plus it’s connected to a restaurant so great access to food. This is my 2nd time here and i will always book the capes!

Partner

10/10

Exceptional

11 May 2026

Ryan

Staff was amazing ! Beach view was lovely and was literally on the boardwalk.

Partner

10/10

Exceptional

11 May 2026

Shanara

The staff was very helpful and friendly. We really enjoyed our stay!

Family

4/10

Poor

10 May 2026

Erik

The Capes Hotel has an excellent location on the VA beach boardwalk and great views from the ocean-facing balconies. However, the pros basically stop there. A few of the outstanding cons are the dated and dilapidated rooms (our tub had a rusty hole in it), stained blankets and furniture, the lack of toiletries typically available at this price level (e.g. no hand/body lotion), constant smell of marijuana in the hallways, and poor WiFi signal. After expressing our concerns to the management, their only solution was to offer us a free night. Why would I want to stay another night in a terrible hotel? One bright spot in this unpleasant experience was the cheery and helpful front desk team member, Vicky. She always greeted us with a smile and went out of her way to show kindness to us. Unfortunately, that is not enough to make us ever want to stay here again.

Partner

10/10

Exceptional

09 May 2026

Casey

Very clean and free coffee machine with lattes espresso and everything!! It was really good!! I recommend this place! Convenient spot and food available righth outside near beach area!!

10/10

Exceptional

01 May 2026

Margaret

Lori at the front desk was Super!

10/10

Exceptional

30 Apr 2026

Fabio

Great location and staff

Friends

6/10

Pleasant

29 Apr 2026

James

Yes

10/10

Exceptional

28 Apr 2026

Deborah

Great beach view

Partner

8/10

Excellent

27 Apr 2026

Austin D

Staff was friendly and helpful. Unit is right on the beach, and bedd was very comfortable. Unit could use some updating, but I still recommend. Location was very close to restaurants and taverns.

Partner

10/10

Exceptional

20 Apr 2026

James

After being screwed by the Wyndham Garden in Norfolk, the Capes was a pleasant relief. Everything was excellent.

Partner

10/10

Exceptional

19 Apr 2026

Priscilla

Room was very clean staff was very friendly and helpful. The beach view was amazing even from the ground floor room. Parking was good .my only complaint was the pool didn’t open until noon and check-out was at 11 so we couldn’t use the pool before checkout

Family_with_children

10/10

Exceptional

17 Apr 2026

Deborah

Nice, clean room. Staff was very friendly.

10/10

Exceptional

16 Apr 2026

Jody V.

The room was clean and had an amazing view of the beach. Access was perfect! The bed was very comfortable and clean and the bathroom was well appointed. The fixtures in the property are dated and well worn. However, it has everything that you need for a comfortable stay, and the staff was very helpful and kind!

Partner

8/10

Excellent

08 Apr 2026

Fronzie

Yes

Family_with_children

8/10

Excellent

08 Apr 2026

Nick

The staff in both the hotel & the restaurant were extremely helpful and friendly.
Our fifth floor oceanfront balcony had space and a great view.
The only two negatives I experienced (Which were both mentioned in previous reviews I had read before I booked) were: 1. The bed was definitely not firm and solid 2. The walls are very thin and other guests noise & movements are easily heard.

Partner

8/10

Excellent

29 Mar 2026

Lynn

Annoying parking and tiny bathroom but nice location right on the beach

Partner

8/10

Excellent

29 Mar 2026

Richilou Gale

Beach view

8/10

Excellent

28 Mar 2026

Daniel

Great beach view from the room and balcony. Near shops and activities. Parking available right there.

Self

8/10

Excellent

23 Mar 2026

Amanda

Beautiful oceanview

10/10

Exceptional

23 Mar 2026

Robert

Older hotel but property and rooms have been well kept and updated. Kitchenette with mini fridge, small microwave, traditional coffee maker with starter coffee, cabinets, and sink great for mini meals or reheating leftovers from last night's restaurant. Onsite cafe/restaurant currently offering breakfast, lunch, and dinner is intimate with 3 oceanfront tables inside plus a small bar and more seating outside. Service was great and gave off the impression it was family owned or employees were very close-knit. Indoor pool was small but big enough for a refreshing splash. Nice area off the lobby with seating used for fresh ground coffee in the morning. Coffee machine had a plethora of choices. My favorite... fench vanilla with a shot of chocolate. All rooms ocean front so not a bad view in the house. Location on block 20 so right at the center of the boardwalk. Rates below most comparable hotels I viewed so good value too! I recommend for couples or small families.

Partner

2/10

Poor

15 Mar 2026

Angel

Beds were uncomfortable room was dirty. An old definitely needs an update. Won’t stay again.

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Kathleen

the people working at the front desk are so nice and helpful

6/10

Pleasant

14 Mar 2026

William

Clean room and great view of ocean. Friendly staff are the pluses. Horrible beds is the biggest negative.

10/10

Exceptional

12 Mar 2026

Tanya

Great location; awesome staff!

Business

8/10

Excellent

12 Mar 2026

Randy

Beautiful clean room with wonderful beach view.
We enjoyed our 3 day stay.

6/10

Pleasant

22 Feb 2026

Benjamin

The staff was nice, the view was really nice. The room was really drafty when cold out, bed was ok but not super comfortable. Coffee in room was not good. Overall i would say very average stay.

6/10

Pleasant

18 Feb 2026

kristin

Bathroom was dirty, both jetted tub and shower water dripped. Outdated staff was very helpful and nice, resteraunt was not open no coffee or food available.

Friends

8/10

Excellent

14 Feb 2026

Lonnie

The customer service was excellent

10/10

Exceptional

27 Jan 2026

Charles

Wonderful staff

10/10

Exceptional

04 Jan 2026

Timothy

Spent a few days before NYE through NY day with my wife and we wish we could have stayed longer. The place was absolutely perfect for a quiet couples getaway. The staff were so nice and the diner next door is absolutely perfect.

Leisure Partner

10/10

Exceptional

09 Dec 2025

Katherine

The stay was great! This is an older property and the pool area as well as the bathrooms show their age, but everything was clean and tidy. The mattress was ok, but not something you would want to sleep on for more than a couple of nights.
The staff was friendly and helpful. We would stay at The Capes again, no question.

Business_and_leisure Partner

10/10

Exceptional

29 Nov 2025

Asim Habib

Good

10/10

Exceptional

22 Nov 2025

Jacqueline

Great

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Jacqueline

Great!

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Lucinda

Beach view great

Friends_and_family Family

8/10

Excellent

12 Nov 2025

David

Friendly staff; great location; cute little bar

Leisure Partner

10/10

Exceptional

03 Nov 2025

Fatima Darlene

The rooms were clean and the beach front view was great

8/10

Excellent

18 Oct 2025

JoAnne

Comfortable and clean. Small bathroom with slippery tub. Small pool and in the view of front lobby. small restaurant

Leisure Family

10/10

Exceptional

18 Oct 2025

Vanessa

I only stay at The Capes when I go to VA BEACH. It’s affordable, direct access to the beach, EXCELLENT staff and service, very kind and welcoming. They provide 5 star service although the hotel and rooms are a bit dated. They make you feel important and valued, that goes a long way with me.

Leisure Partner

10/10

Exceptional

13 Oct 2025

Joseph

Wonderful place to stay. Location and staff are great. Property just needs a renovation to make it the best again.

8/10

Excellent

20 Sep 2025

Gary

Some minor issues (bathroom vent fan, hair dryer not functional). Hair dryer issue would have been resolved had we reported it. The staff is very friendly and helpful. Great oceanview balcony. Restaurant food is a plus. This was our first visit to Virginia Beach and would consider a return to this location. The biggest problem involved the road construction traffic congestion inbound and outbound.

Leisure Family

8/10

Excellent

14 Sep 2025

Adeel

Beach view

Family

10/10

Exceptional

09 Sep 2025

Rachel

The staff were very friendly and the hotel was clean/comfortable! It was easy to walk to restaurants and shops.

Leisure Friends

10/10

Exceptional

31 Aug 2025

William

Nice

Great Service!!!
Crazy week at Vir Beach!
Great view

Partner

8/10

Excellent

26 Aug 2025

Verified traveler

The ladies at the front desk were amazing and welcoming. We enjoyed our conversations with them as we would come and go. Very nice, best experience. We had a perfect view of the boardwalk.

Partner

10/10

Exceptional

19 Aug 2025

HYLE

Great place to stay. Room was clean. Staff was friendly and helpful. We will come again.

Leisure Family_with_children

10/10

Exceptional

22 Jul 2025

Anne

It was an excellent place to stay. The staff was phenomenal. We did not have any issues at all. Their elevator was down, but they accommodated the residence extremely well. They had a staff member stay in the elevator and help residence to get to their floors. They did a great job in a really difficult situation. The view from the hotel is amazing The boardwalk outside is incredible. You just can’t get a better place to stay!

Business_and_leisure Partner