Name: Garner Virginia Beach North, an IHG Hotel
Address: 2604 Atlantic Avenue, Virginia Beach, 23451, US

2/10

Poor

01 Aug 2026

Huseyin

.

4/10

Poor

29 Jul 2026

Debra

We arrived was assigned the wrong room, which took 20 min to gix( not great after driving 10 hrs), then there was no wifi, my grandson has a device in his brain that requires him to scan w/ a special medical device NIGHTLY, we were to WE HAD TO contact the wifi company & have it transferred from last customer in that room.
Next day, batteries in remote were dead, I asked for replacements & waz told there wasn't any. Then 2nd day we were in the elevator w/ 3 other ppl & it started shaking, went from 3-4, no stop, then dropped, then up to 6, ( we all ran out) . I left a day early.
I DID contact the assistant mgr & both him & gen manager sent a polite \" sorry\" I think we should have been re-inbursed at least 1 nights stay.
Certainly not worth 350.00 a night, ( & I booked for 6 days)
Sincerely,
D. Nichols

10/10

Exceptional

29 Jul 2026

Pam

Was clean helpful we really enjoyed it.

6/10

Pleasant

28 Jul 2026

Elizabeth

Clean room

10/10

Exceptional

28 Jul 2026

Yawa

Nice place to stay with families.

10/10

Exceptional

27 Jul 2026

James

Room was clean and bed was ok. Showed heavy wear but was fine for one night. Breakfast was not good. I read the reviews prior to booking and saw a consistently good rating on breakfast and can not understand how that could be real. Staff were nice and the location was good.

10/10

Exceptional

27 Jul 2026

Danny

Goood service

6/10

Pleasant

27 Jul 2026

Lyndsey

Breakfast was the same every day we stayed would enjoy more options. Our room was only cleaned one of the days and we had to continue to ask for towels and wash cloths.

10/10

Exceptional

26 Jul 2026

Leticia

Super good customer services I really love. It

4/10

Poor

25 Jul 2026

Thalia

I was incredibly disappointed with the Garner Hotel. Their property wasn't anything like their advertisements and we will never again stay in that place.

First of all, it is NOT equipped to support people with disabilities. There aren't accessible doors between the entryways other than the front lobby. The ‘breakfast room’ is very small and cramped. It is difficult to maneuver, especially with a walker. Worse than that, the Room is adjacent to the swimming pool so the floor remained wet and there wasn't any attempt to wipe it dry. I was terrified of falling. We finally gave up and went out for waffles next door.

Second, there are no cups or glasses in the room! You must go to the reception desk and ask for a (plastic/paper) cup. As a matter of fact there isn't a coffee pot in the rooms either. In order to have coffee one must go downstairs, cross between the two buildings and get a cup of coffee or tea at a brewing station in the Lobby. Note to staff: there is no plain milk, powdered or liquid at this station but there are 3 bottles of sweetener. Yuck

When you do get settled into your room you note that the requested walk in shower is a bathtub. I know they got my request because there were extra pillows on the beds as requested.
The beds are VERY HIGH off the floor and very difficult to climb up to. I asked for a stool at the reception desk but she just shrugged “no”.

And finally, no instructions for internet service anywhere.

10/10

Exceptional

23 Jul 2026

Alice

The breakfast was very good and they made sure to keep it filled. The room was clean and the staff was super nice. Great place to stay i would definitely recommend this place.

4/10

Poor

20 Jul 2026

Katlyn

This was the worst hotel I’ve ever stayed at. I’m not a picky person, but this was bad. It was clean enough, but we found old moldy food in the rooms. I don’t know if you can count the housekeeping, all they did was give us a few extra towels and make one bed. The hallways smelled like vomit or mildew. One elevator for the entire building and you’re not allowed to use the stairs. It took forever the get up and down. When we first got there, they assigned another family to our room. We were getting settled and in walks another family. Once we got that sorted our keys stopped working. For a beach hotel the rooms need some updates. There was bots single hook to hang a damp towel or swimsuit on. We couldn’t reuse bathtowels because there wasn’t a place to put them. The staff was friendly but the hotel as a whole needs some work.

Family_with_children

6/10

Pleasant

20 Jul 2026

Michele

no comment

8/10

Excellent

19 Jul 2026

Cameron

Overall place is a great place to vacation close to the water. Only big thing is I wish they offered earlier check in but thats really it. They let me park early so it was fine. Staff is friendly. Solid place.

Family_with_children

2/10

Poor

19 Jul 2026

Claudia

The staff was no help when I got there. Front desk girl was on phone taking what I assumed a personal phone call since she kept giggling and laughing. Also she was not help at all whatsoever in trying to see if we could get our reservation back once we found out our reservation was canceled by the manager

Family

4/10

Poor

18 Jul 2026

Firas

The staff was extremely nice and friendly. However, that's where it ends - on our way up to our room we see a staff member with one of those home carpet shampooers, and the water in its tank was BLACK from how dirty it was. Didn't think much of it, until we went to our room and walked around barefoot with my children......all our feet were so dirty they were literally black on the bottom. Good grief, get the carpet in the rooms professionally steamed - this is the last time we will stay here.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Zarina

I will definitely be back when I visit Virginia Beach. This hotel was affordable and clean. The rooms were really big. All of the staff were helpful and warm. I was 2 hours early for a check in and the front desk clerk told me I could not check in until 4 PM. However she did give me the parking pass and a key to the downstairs bathroom until we could check in.

Friends_and_family Family

8/10

Excellent

16 Jul 2026

Nicole

Clean room and great price for a one night stay. Great location too

Family_with_children

8/10

Excellent

12 Jul 2026

Mirella

Decent place to stay in.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Diane

The morning staff that checked us in and out was so very nice and helpful. And the housekeeper, I think her name was Jan, was so very nice and pleasant and friendly. We enjoyed our stay there.

Partner

8/10

Excellent

10 Jul 2026

James

Beds were comfortable, breakfast was pretty much the same thing everyday

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Marina

Cleaning staff front desk staff all were efficient and helpful

Family_with_children

10/10

Exceptional

09 Jul 2026

Mariem

Clean room great location friendly staff that’s all you need

Family_with_children

10/10

Exceptional

08 Jul 2026

Debbie

Great

Family_with_children

6/10

Pleasant

08 Jul 2026

Silvio

I don't like that charges behind the bill taxes for each day. You stay down there.

Pet

10/10

Exceptional

06 Jul 2026

Milan

Our stay was absolutely wonderful! The staff was amazing, and I can’t thank them enough for making us feel so welcome. A special thank you to Anjana Patel at the front desk—she was incredibly friendly, professional, and went above and beyond to make sure we had everything we needed.

The entire staff did a fantastic job keeping the floors mopped and dry, especially with so many guests coming back from the beach. It really showed that they cared about everyone’s safety.

Parking was convenient and hassle-free, which made coming and going very easy. We also loved that the pool stayed open until 10:00 PM, giving us extra time to relax after a long day.

The three days we visited happened to be the hottest days of the summer, so the ice machine couldn’t keep up. While that was a minor inconvenience, it was completely understandable given the extreme heat.

Our room was clean, comfortable, and well-maintained. The breakfast was delicious with a great selection, and the staff made sure everything was well stocked. Overall, everyone took great care of us, and we truly enjoyed our stay. We would definitely stay here again and highly recommend this hotel!

Family_with_children

2/10

Poor

06 Jul 2026

Tonia

We booked this stay at Garner hotel to visit my daughter and her boyfriend who are sailors stationed nearby. The price tag on our single room with 2 queens and a pull out sofa bed was over $700 a night. In our room we had my older parents, my 9 year old son, the 2 sailors and myself. The parking for the hotel, while reasonable at $5 a day was very tight and at one point our vehicle had to sit in a drive way because there was no other available spots. At check in, which was a long line, there was only 1 gal, doing the best she could to man the whole front desk for check ins, phone calls and guest requests. The lobby was small, crowded and uncomfortable for long waiting. Our room was on the second floor. The single elevator was small and always had a long wait. At one point we had to seek out the stairwell, which was gloomy and dirty to use. But my main complaint is the noise at night. The first night there were noisy guests, we thought in the hallway, which lasted 45 min or so. But its July 4th weekend, it was between 11pm and midnight and we thought they were just rowdy ppl in the hall so I did not complain. But the next night...I was jolted from sleep little after 2am by the slamming of a door and loud, boisterous voices. It persisted for 2 hours! I called the front desk several times and finally an occupant from that room came and knocked on my door, saying \"I know you're awake! Come out!\" After all this, the hotel refused to refund our money because we booked thru Expedia.

Family_with_children

4/10

Poor

06 Jul 2026

David

Easy to access beach

Partner

6/10

Pleasant

05 Jul 2026

Kimberly

Towels need to be cleaner. We had a couple that came back with hair…

Family_with_children

6/10

Pleasant

05 Jul 2026

RAMASAMY

It was an average stay—not bad, but not exceptional either

Friends_and_family Family

2/10

Poor

04 Jul 2026

Travis

The room isn’t as advertised there was no couch. The staff was NOT helpful. There ended up being a huge spider in the room the floor was dirty. When talking to the staff they took no accountability. HIGHLY DO NOT RECOMMEND!!!!!!!!

Partner

6/10

Pleasant

02 Jul 2026

Amy

The staff was incredible. The \"fitness room\" had three cardio machines... and no weights? The housekeeping staff was inconsistent in cleaning the room - I know it's a beach resort, but one time we returned and one bed was made and not the other, and there was constantly sand in the bathroom even when we first checked in. Also, my beach tent fell out outside of the room and pretty sure the staff was a little TOO thorough and threw it away.

Friends_and_family Family

8/10

Excellent

01 Jul 2026

Maria

Our room is clean and comfortable. Breakfast is good . Staff are friendly. The only thing is there’s only 1 elevator and the wait could be long.

Family

10/10

Exceptional

01 Jul 2026

Diana

Clean room breakfast was excellent the parking was excellent the staff they really did a good job the guy who was talking care about breakfast he was so helpful and very nice person.

Family_with_children

10/10

Exceptional

28 Jun 2026

Luis

Staff

10/10

Exceptional

24 Jun 2026

Debra Ann

The Room was clean. Staff was friendly

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Debra Ann

As dfddffggggggggggggggggg

8/10

Excellent

22 Jun 2026

Borsika

We booked on hotels.com. We wanted to pay at the hotel. Mistake! They said that our card didn't go through (which was never a problem). Hotels.com sent an email to add a different payment until 7pm on the check in day. At 4 pm hotel staff said that our room was booked already. It was a Saturday so they sold our room for a higher price and made up the story about our card. Lesson: pay for your room so they can't sell your room to someone else.

Friends_and_family Family

6/10

Pleasant

21 Jun 2026

Barbara

It seemed the staff tried to clean hotel. But they allowed dogs and it smelled like it and we dealt with barking dogs as the owners went out and left it in the room. The clientele was less than desirable. We watched a group get out of their car, they threw their garbage on the ground and walked into the hotel. There was a garbage can nearby as well as a dumpster. We cleaned it up We had 2 rooms 312 & 313. 311 had mold behind the toilet. 313 we found hair all over the bathroom when checking in.

We went to breakfast our first morning and walked out. It was overcrowded, loud and very much less than desireable.

It wasn’t a cheap hotel 2 rooms for 2 nights cost us over $2000. They also make you leave a $50 deposit for parking and charge you per night. We didn’t understand the deposit. We would not recommend the hotel.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Kevin

Awesome spot, check in was a little slow, but the place is extremely well managed, breakfast is good, staff are great, pool is nice, and it was immaculately cleanly. While not beachfront, it’s close enough to the beach that a quick walk to it isn’t a logistical nightmare.

Family_with_children

10/10

Exceptional

17 Jun 2026

Meraris

Cleam room

4/10

Poor

16 Jun 2026

Amanda

The only reason for a 2-star rating is because of the location. No rooms have ocean views or partial ocean views as described.

Ice machines were broken, our mini fridge was broken and smelled terrible. I requested it to be fixed and no one showed. I had to leave three times to get bags of ice to store our food in our coolers.

The outdoor pool was filthy and based on the sign posted, hadn’t been cleaned in over two weeks.

Breakfast was free and wasn’t terrible. They provided eggs, meat or sausage, bread, bagels, apples, and cereal.

I arrived to the hotel 20 minutes before checking and they let me know there’s an $50 fee for chewing in any amount of time prior to 4pm.

Upon arrival (came back at 4) I was charged for parking even though when booking on Expedia it stated free parking. I was charged a $50 deposit and an extra $60 on top of those undisclosed fees! Expedia tells you when locations have extra fees on top of your booking. I am not sure how they get away with this. When asked the hotel manager told me “I will call you with a refund”. That never happened.

I do not recommend this hotel for families who travel on a strict budget. I had to cut costs on some areas due to the extra charges. I am a single mother and had hoped for a better experience when traveling 10 hours with my four teenagers.

Family_with_children

10/10

Exceptional

14 Jun 2026

Jesus

.

10/10

Exceptional

10 Jun 2026

Felicia

We stayed for 6 nights. We had no complaints. Check in and check out was easy. Our room was always kept up with clean towels and trash picked up. Beds were comfortable. We had 6 in a room, using the pullout couch as a bed for our younger girls and they didn't complain about it. We were greeted coming and going every day. Staff was very friendly. Breakfast was always kept up with. Pool was always clean. We loved that it was by everything. We only used our vehicle once. The breakfast area is kind of small but eating breakfast in the pool area on nice days wouldn't hurt. They were always sweeping and mopping hallways, keeping it clean as people come and go from the beach as well.
Attached is a picture from our view.

Family_with_children

10/10

Exceptional

09 Jun 2026

Jessica

Love the new look clean and updated!!! Will definitely return

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Juan

We had a great stay friendly staff breakfast was good and parking was great.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Irwin

Clean rooms . Well worth it done paid for the ocean view rooms if your not paying 2k or better for Hilton or something this is the best option

4/10

Poor

05 Jun 2026

Tammy

Rooms are very old and had a bad smell, Carpet was very old. Bathrooms are so small, toilet paper holder was falling off the hall.

Friends_and_family Friends

10/10

Exceptional

04 Jun 2026

Jaclyn

The room was clean and comfortable, with plenty of space for 5 people. They accommodated our dog with a reasonable fee. For a last minute trip, the Garner was affordable and convenient. Great location, friendly staff, and all of the basics for a few days at the beach. Early check-in was appreciated. Overall, would recommend for budget travel.

Family_with_children

10/10

Exceptional

03 Jun 2026

Brandi

If you are traveling with a pet be prepared to pay $50 a night plus additional fees that they do not tell you about the property is great but not oceanfront and hidden fees.

Partner

10/10

Exceptional

01 Jun 2026

anthony

Stay was awesome as usual. We always stay here when we visit Va. Beach and this hotel is very clean comfortable and convenient to everything

8/10

Excellent

27 May 2026

Dawn M

Check in and out was a breeze, the young lady that helped us both times was very nice. We did not use the amenities however, the pool did look clean, but was not a very big area and the breakfast in our opinion was not very good. There should be some dairy free options available too, which there were not. The hotel was very convenient to the beach and Boardwalk. The rooms were clean, they just need some TLC which we did see some staff members that were cleaning and making improvements in the building. We would definitely stay here again in the future.

Friends_and_family Family

10/10

Exceptional

21 May 2026

Ashley

Very clean rooms, great breakfast!

Friends_and_family Family

8/10

Excellent

19 May 2026

Alexis

Breakfast was good, great location

10/10

Exceptional

13 May 2026

Aaron

Clean, cozy stay. I would book again

Family_with_children

8/10

Excellent

13 May 2026

Joseph

Nor bad

Family

2/10

Poor

10 May 2026

Tori

I’d stay somewhere else.

Family_with_children

8/10

Excellent

10 May 2026

HEIDI

Staff is exceptional. They upgraded our room for free. That being sais, the rooms are old and need updating. The breakfast is nice. Convenient to beach. Quiet

Family_with_children

6/10

Pleasant

01 May 2026

Katie

Tiny bathroom that seemed worn. Room was fine but nothing notable. Very basic accommodations.

Family_with_children

2/10

Poor

30 Apr 2026

Paul

My review is not reflective of the actual hotel, but the fact that this IHG hotel staff went ahead and signed me up for an IHG rewards account WITHOUT my consent. This was even after specifically asking me if I wanted to join and me declining, they did it anyway. That is an abhorrent violation of trust for your consumer. For the hotel itself, it was good. I have stayed multiple times. Room is comfortable and clean, walls are soundproofed, continental breakfast is good, etc.

10/10

Exceptional

27 Apr 2026

Kristal

We had a great stay.. The hotel was clean and spacious., the staff was friendly. We loved the partial Ocean View. Definitly would stay again!

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Martine

The rooms were very clean. Beds were comfortable. The staff was sparse but very nice.

Self

10/10

Exceptional

26 Apr 2026

Nenita

Set up was kind of run down compared to other IHG properties

Family_with_children

8/10

Excellent

19 Apr 2026

Brionda

Overall, room was clean. The room had a smell that wasn't good but wasnt bad either...just noticeable. I did find some strands of hair in the bathroom that made me say 'Ew!' The bed was clean and comfortable. It was less than a 5 minute walk to the beach. Breakfast could have been better. Bacon bits, scrambled eggs, bagels, apples, and yogurt. That's about it. The coffee was good though. I won't stay again, but it served it's purpose for the weekend.

6/10

Pleasant

19 Apr 2026

Ahnia

The breakfast was not great at all. They had bacon crumbles. Why not just use regular bacon. The bagels tasted funny, not much of a variation.

Friends_and_family Family

8/10

Excellent

16 Apr 2026

Jerrica

Everything was well cleaned and staff was helpful/friendly!

Family_with_children

10/10

Exceptional

16 Apr 2026

Kaylin

We had a wonderful stay at this hotel and would definitely recommend it to anyone looking for a comfortable and affordable place to stay. The pricing was very reasonable, especially considering the quality of the experience.

The hotel was exceptionally clean, and the staff were professional, friendly, and always ready to help. Their customer service really stood out and made us feel welcome from the moment we arrived.

Breakfast was absolutely delicious with a great variety of options, and our room was beautiful—spacious, well-maintained, and very comfortable.

We traveled with our kids and our dog, and everything was accommodating and stress-free. It’s not always easy to find a place that works so well for families and pets, but this hotel exceeded our expectations.

Overall, a great experience—we would definitely stay here again!

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Keiyana

Room clean had to keep turning air down to cool off room

Partner

10/10

Exceptional

08 Apr 2026

Constance

This property is not on the beachfront. It is across the street. It is very misleading although it is across the street. It is nice property and we enjoyed our stay very spacious.

Family_with_children

10/10

Exceptional

03 Apr 2026

Teresa

We appreciate the wonderful service and that the hotel allows dogs. The room was perfect for my family.

10/10

Exceptional

02 Apr 2026

Rami

👌

4/10

Poor

02 Apr 2026

Ismail

The hotel was in average condition and considering the price paid you cant expect a 5 star property. However, there are basic things that are expected from a hotel. That would be a clean room, and the room was not clean. The beds had sand, one of the pillows had a blood stain, the carpets were damp and it was very disappointing. The breakfast was ok, but the eggs tasted a little off and the main issue was that there is one small toaster for everyone and it was absolute insanity. They need a rolling toaster. Finally and the main issue, late check-out was requested and one staff member confirmed that it was done but then in the morning the lady at the desk advised that we do not have late check-out which was an absolute lie. Apparently she said there was a large party that paid extra for early check in and they cant give us a late check-out even though the other girl said I have the late check-out. It's an absolute disgrace that they had to lie..Never again.

Family_with_children

8/10

Excellent

31 Mar 2026

Cindy

Breakfast could of been better....I have teens so it was a big deal for them to have a good breakfast and they were disappointed

Family_with_children

8/10

Excellent

23 Mar 2026

Shantia

Clean room. Attentive staff

Business

8/10

Excellent

15 Mar 2026

Jamise

Clean room with no bells and whistles. Close to everything but quiet. Perfect for a weekend cheer comp.

Family

10/10

Exceptional

14 Mar 2026

Anthony

it was beautiful

2/10

Poor

09 Mar 2026

Bianca

Bed had visible dog hair covering it. Tub wouldn't drain. Breakfast bar had spoiled milk on it and was told it's not spoiled. Manager lied saying he would compensate me for my daughters allergic reaction to all the dog hair. Never received that. No waiting area. Cleaning staff took 8 hours to clean my room. I left at 9a and came back at three still was not cleaned. Then I had to sit by the front desk because the property has no where you can sit for my room to be cleaned. Manager rolled eyes at my children for asking for tissue when one day they just decided to not clean the room without prior knowledge

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Robyn

Clean and spacious.

8/10

Excellent

06 Mar 2026

Charlotte

Overall it was a good experience.
The carpet in the room smelt horrible like mildew. Anything that stayed on the ground (clothes, towels, etc) smelt horrible. I had to buy febreeze a couple days in but it did not help much.
We did not have housekeeping clean our room but tried to exchange our towels each day. Staff was very stingy with getting more towels and on day 4 of 6 we were told no more towels.
The property was very clean and the room was a really nice size for a family of 5.

Family_with_children

10/10

Exceptional

05 Mar 2026

Aleksandra

Everything was very clean. Breakfast was nice and very friendly stuff.

Family_with_children

10/10

Exceptional

04 Mar 2026

John

Property was great for a quick visit. It was close proximity to the convention center.

Family_with_children

10/10

Exceptional

01 Mar 2026

Ann

Very friendly staff

10/10

Exceptional

01 Mar 2026

Ann

Very friendly, courteous desk clerk and lovely room

Family_with_children

8/10

Excellent

27 Feb 2026

Terry

The size of the room

2/10

Poor

17 Feb 2026

Gilberto

I WAS NOT OFFERED A PARTIAL REFUND EVEN THOUGH I WAS NOT ELIGIBLE TO STAY AT ROOM WAS NOT GIVEN PROPER HELP

10/10

Exceptional

16 Feb 2026

Benjamin

Everything was perfect

Partner

10/10

Exceptional

16 Feb 2026

Beverly

The room was very clean. All staff were helpful and courteous.

10/10

Exceptional

11 Feb 2026

dairius

Great staff, very clean. Great location

8/10

Excellent

08 Feb 2026

Jennifer

Helpful staff, clean room and decent breakfast. The layout of the buildings was a little bit odd with only one elevator, but would definitely stay again!

Friends_and_family Family

8/10

Excellent

19 Jan 2026

William

Limited breakfast.

Leisure

10/10

Exceptional

18 Jan 2026

Beverly

Yes

Leisure Family_with_children

8/10

Excellent

17 Jan 2026

DARWIN

the room good condition

10/10

Exceptional

16 Jan 2026

Arman

Room smell nice and clean

Friends_and_family Family

6/10

Pleasant

11 Jan 2026

Ruth

Our room was not attended when we came back that night. No one came to clean, and our card key did not work. Front desk asked me if we checked out that day (no, we did not), and if we moved the room? Then I have to get new set of towels downstairs myself since no one can deliver them to my room.

Leisure Family

8/10

Excellent

07 Jan 2026

Dinh

The room Is spacious and clean, bathroom has exhaust fan and spacious. Smart tv with youtube and others is a good thing.

The negative things are they are changing $5 per day for parking, the exit and entry door to the hallway constantly makes loud slamming noise all night, and a $50 security deposit is held for 7-14 days from checking out.

Leisure Family

10/10

Exceptional

04 Jan 2026

Jennifer

Room was very clean and all staff were friendly!

Leisure Family

10/10

Exceptional

01 Jan 2026

Marychell

The run is amazing and the front desk clerk is fantastic. Five stars