Sheraton Virginia Beach Oceanfront

United States , Virginia Beach - VA
VIRGINIA BEACH , 3501 Atlantic Avenue
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100 reviews shown

10/10

Exceptional

28 Apr 2026

Roland

Great hotel and location. Clean and safe. Breakfast could be better

10/10

Exceptional

27 Apr 2026

Amelia

Great stay! Friendly staff & clean rooms. Beautiful oceanfront view.

Self

8/10

Excellent

26 Apr 2026

Tiffany

Perfect view of the ocean! Customer service was great… when you could find someone. Great price for the location. Would stay here again.

Family

10/10

Exceptional

24 Apr 2026

CAROLYN

Everything was nice. I will be returning.

Partner

6/10

Pleasant

19 Apr 2026

Ewa

The elevators took such a long time, seemed poorly maintained

Partner

4/10

Poor

12 Apr 2026

Dunia

I would not recommend staying here. I had a terrible experience, even though I only stayed one night—and I’m honestly glad it wasn’t longer.
The room was booked for four people, but they only provided towels for one. Check-in was smooth, but everything went downhill after that. After a long day at work, I was looking forward to dinner and a glass of wine. Unfortunately, the restaurant didn’t have any wine bottles available, and when I asked for a glass, I was given one that was extremely dirty—with food still stuck inside. Completely unacceptable.
The next morning was just as frustrating. I went down for breakfast, and although there was a sign saying “please wait to be seated,” no staff was present. I waited for quite a while and no one showed up, so I sat down since it was a buffet. Shortly after, a staff member approached me and insisted I should have waited, which led to an argument. I went to the front to address the issue, but the staff member continued with a rude attitude. At that point, I was so upset I didn’t even eat.
Overall, very poor service and a disappointing experience from start to finish. I would not stay here again.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Crystal

Check in was a smooth process. Parking available by using your room key for parking garage access. There is construction across the street so I wasn’t able to sleep in like I wanted to & no other accommodation given. To extend a stay there’s no type of discount it was full market rate.

Family_with_children

10/10

Exceptional

07 Apr 2026

William

Our room was clean, with an absolutely beautiful view. The staff was always friendly and courteous, with several recognizing on sight.

Partner

4/10

Poor

06 Apr 2026

christopher

Cleanliness, actually take care of the guest. Asked for extra sheets 2x and they never brought them to the room. We just gaveup

Business

2/10

Poor

05 Apr 2026

LaNora

My review will be going to corporate headquarters. It has already been reported to the property management team member who thought breakfast would compensate for the staff member’s racist treatment.

Partner

4/10

Poor

05 Apr 2026

Shelbi

My original room was super hot! The elevator kept breaking down. At one point we entered a broken elevator without a sign informing us it was broken. After my room was traded I did have a better view and the air worked but it was hard to maneuver around with only one working elevator causing it to be crowded and congested and extending the wait time.

Partner

10/10

Exceptional

02 Apr 2026

Chris

None

10/10

Exceptional

30 Mar 2026

Anthony

The part of the building I was in had a bit of a noisy environmental air system near my room but luckily the ocean was stirred up by an incoming storm, so during the evening, the more soothing sound of crashing waves dominated the ambient nighttime noise.

10/10

Exceptional

27 Mar 2026

Ria

Enjoyed our entire stay

Partner

6/10

Pleasant

24 Mar 2026

Michael

Restaurant was closed for dinner

Partner

4/10

Poor

15 Mar 2026

Cate

Waitress left early from restaurant and we weren’t able to have dinner. Bar closed early. Bathroom door hit toilet so we had to turn sideways to slide in. The mattress had huge indent. Breakfast was sub par and barista service was advertised for coffee in the morning and that was not available

10/10

Exceptional

10 Mar 2026

Sarah

Property was well kept and rooms were nice and the beds were very comfy

Family_with_children

2/10

Poor

05 Mar 2026

Keshia

Horrible policies. Was thrown out by the police for singing in my room. No warning.

Self

10/10

Exceptional

28 Feb 2026

Thomas

Had a wonderful stay very quiet clean and the ocean view was very beautiful they also had breakfast buffet that was great ill definitely be coming back to the Sheraton on my next visit.

Partner

2/10

Poor

15 Feb 2026

Paul

When I purchased this room, it included Breakfast for 2. Upon checkout, the clerk advised that I, in fact did not purchase the breakfast for 2 voucher and would be charged for the breakfast. I checked the receipt several times and even on the day we ate the breakfast and it was still there. But at checkout it was not. Don’t know who’s to blame for it. Just know it’s not me. I paid what was asked and did not receive what was paid for. Very disappointed with this transaction.

Partner

10/10

Exceptional

11 Feb 2026

Phil

Staff was extremely courteous and helpful. Manager even helped put our luggage in the car. My husband is handicapped so this was very helpful to me and demo strated thoughtfulness on his part. Sorry I do not have his name. Breakfasr was delicious and server was very pleasant. It was a very nice stay.

Partner

10/10

Exceptional

21 Jan 2026

Faith

Clean room, helpful staff, beautiful views, comfortable bed, dolphins :)

Leisure Self

6/10

Pleasant

18 Jan 2026

Lauren

The view was great. But, the bed was hard a rock and the bathroom was so small. Also we could hear our neighbors so well we felt like we were part of their stay as well!

8/10

Excellent

16 Jan 2026

Ryan

The room was actually really nice. The walk to the room felt a little like walking through a dungeon but c'est la vie.

Leisure Partner

8/10

Excellent

12 Jan 2026

Michael

Stayed here for 5 days. The room was clean, the bathroom door, opening inwards was a little awkward in such a small space. The hotel staff were all very friendly. Ocean view was great. Would definitely stay there again.

Leisure Family

4/10

Poor

08 Jan 2026

Rabit

The hotel was ok , they want a $250 holding fee and we had to take cold shower with low water pressure

Bed was horrible hard and worn out

Leisure Partner

4/10

Poor

05 Jan 2026

Tracy

There was no room service. There was not food anywhere as the restaraunt was not open.The convenience store was non existant as advertised. The front desk was never available to answer the phone and often was not even at the front desk. The toilet backed up and the shower head broke so that the water would not stop running, leaving us to have to switch rooms mid stay. I get that we were there off season but I think if things or at are not available it should be disclosed before booking.

10/10

Exceptional

05 Jan 2026

JoAnne

yes

Leisure Self

10/10

Exceptional

01 Jan 2026

Vickie

We had a good stay! Staff was friendly and the rooms were clean.

Leisure Partner

10/10

Exceptional

30 Dec 2025

Mikhail

Restaurant was closed for breakfast that even we paid for it

Leisure Family

6/10

Pleasant

16 Dec 2025

Taylor

The staff, primarily Hannah, was so welcoming and inviting. However, the room was not what I was expecting. It was very underwhelming. It took forever for the water in the shower to get hot. It was not until the last morning that I actually got a hot shower. Also, the areas with the bathroom and the small kitchen/dining room never would get warm. It stayed pretty chilly in both areas so it felt like I could only enjoy the bedroom. Both of these were addressed with the front desk, but I never heard anything else about it. The view from the balcony and the bed itself was about the only two things that the room had going for it. All in all, it was an okay experience. Definitely not my favorite experience.

Business_and_leisure Self

8/10

Excellent

15 Dec 2025

Andrew

10/10

Exceptional

14 Dec 2025

Caitlin

We had a nice view of the boardwalk and ocean. The staff was friendly and polite.

Partner

10/10

Exceptional

13 Dec 2025

Jaques

Great room beautiful environment

6/10

Pleasant

12 Dec 2025

Sarah

Bar was not ever open, took the hot water forever to get hot. 1st day we stayed was horrible bc the water was luke warm even after telling the front deak staff, the only good part was the breakfast- an if it was complimentary we wouldnt have ate it. Wont stay there again. Very disappointed.

Partner

10/10

Exceptional

09 Dec 2025

Dori

I absolutely loved my stay but realy wish that the restaurant would have been open or I would have known the restaurant wasn't open out of season. I planned on eating in it so it was a bit of an inconvenience. Also the parking is across the street and that would have been nice to know.

10/10

Exceptional

07 Dec 2025

Sidney

We had an excellent time spending our Christmas party night here. Staff were very friendly. The room was thoughtfully decorated and clean.

10/10

Exceptional

29 Nov 2025

Tanuja

It’s amazing

Friends_and_family Friends

10/10

Exceptional

27 Nov 2025

Andrew

Room was great location was perfect and the staff was great

10/10

Exceptional

23 Nov 2025

Nathan

Great ocean front rooms. Very convenient access to beach and very walkable location

Business_and_leisure Family

8/10

Excellent

16 Nov 2025

David

Nice hotel, little bit high priced for not being on the beach side of the hotel, no complimentary breakfast, and the WiFi service was in and out, not to mention my Verizon Wireless service even had a terrible connection, not a bad place to stay, but for that much money I will probably try to find another place to stay

Self

4/10

Poor

10 Nov 2025

Jessica

Property view was great. Although service not so much in the resturant. Hotel staff were good. Went down for breakdast

6/10

Pleasant

10 Nov 2025

Amanda

Room and view was great but maintenance walled in our room while we was not dressed.

10/10

Exceptional

09 Nov 2025

Darrell

Clean room, courteous staff, good food, great location, excellent views!

Business Self

10/10

Exceptional

07 Nov 2025

Joseph

Nice room. Large balcony, helpful enployees

Business

4/10

Poor

03 Nov 2025

Christel

It started off good. They upgraded our room once we got there. There was a problem on the first room so they moved us immediately to another room. Walked in and a wowed because it was bigger and a corner room. And then it took a turn. The furniture was falling apart. There was a huge draft at the patio door. And last but not least, there was a dead roach in the bathroom. I made a complaint to Marriott and waiting on a response.

10/10

Exceptional

02 Nov 2025

James

Clean room. Very helpful.

Leisure Family_with_children

10/10

Exceptional

26 Oct 2025

Jermaine

Great rooom and good. Only down side is the WiFi/ethernet connection is terrible.

Partner

10/10

Exceptional

25 Oct 2025

Karen

Beautiful location. Parking is good. Staff is friendly. Rooms are comfortable.

Friends_and_family Family

8/10

Excellent

12 Oct 2025

Astryd

Front desk was super nice

Business_and_leisure Self

8/10

Excellent

06 Oct 2025

Pamela Y

Oven front. Beautiful view. Because fall. I couldn’t eat in restaurant but one time. Hardly any staff in restaurant area. One person.
Bartender very nice and accommodating.

Leisure Self

4/10

Poor

05 Oct 2025

Beruh

Check-in was easy and the front desk staff were friendly and helpful. However, the room was extremely stuffy — it felt almost suffocating. It was genuinely hard to breathe, and I suspect old carpet had a lot to do with it. The air felt stale and trapped, even the AC on. On top of that, the room and overall hotel are quite dated, with several fixtures either broken or hanging by a thread. Probably will not be back.

Friends_and_family Family

8/10

Excellent

22 Sep 2025

Lynour

Very close to the Beach.

10/10

Exceptional

21 Sep 2025

Tiarra

Will book again in the near future. I enjoyed my stay

Leisure Self

10/10

Exceptional

18 Sep 2025

Andrew

Based on the average cost per room, the hotel should provide free parking. The cost of parking was extremely high per day. Also, had to park across the street from the hotel.

Leisure Friends

10/10

Exceptional

15 Sep 2025

sharlin

My room was located near the elevator, ice machine, and opened up on pool area.

Leisure Family

8/10

Excellent

12 Sep 2025

simon

bad elevation

perffect in every way but......2 of the 4 elevators out of service. Wife disabled and had to go from 1 elevator to another to reach the pool. One night the other stopped. We were stuck on the sixth floor for 40 minutes. Could not take stairs due to disabled wife. When a meeting was on.......you can guess how long it took to get on. Everybody was complaining. ( the sixth floor was our room)

Friends_and_family Family

8/10

Excellent

12 Sep 2025

Christy

The Sheraton is an older property in need of renovation. It was clean and the staff were helpful and nice. It only has 2 elevators which their cleaning staff have to also use so that was one of the negatives. It sits directly ON the beach which is great for accessing all beach things. It’s also located in a great spot.

Leisure Family

8/10

Excellent

11 Sep 2025

Donna

The staff was very friendly. Only 1 elevator was working.

8/10

Excellent

10 Sep 2025

Ayad

Good hotel overall

Business Self

6/10

Pleasant

07 Sep 2025

Kimberly

Pool was dirty & gross every day - never got cleaned in my 4 day stay. Limited down to 1 elevator on day one. Parking is in garage across the busy street $25 per day. Large room but tiny mini fridge. Weather storm knocked out the cable for hours - no tv to watch. Desk area w extra outlets was nice. Shower was GREAT!-regular wall spout above & in addition the wall hose handle with extra water. Although not a lot of space in bathroom to change, maneuver etc (trying to do my daughter’s hair in mirror we were limited in space). Not a single trash bin in room had a liner in it. Breakfast add on was over $80 PER DAY for 2 people .. everything seemed like an average room/stay but was charged an expensive rate -paid over $1400 for less than handful of nights. Mediocre amenities at such a high cost.

Leisure Family_with_children

10/10

Exceptional

06 Sep 2025

William

We loved the hotel no complaints

Leisure Partner

8/10

Excellent

06 Sep 2025

Tiera

Overall had a great experience but lack of towels and other items made it inconvenient at some points

Leisure Family_with_children

8/10

Excellent

06 Sep 2025

Verified traveler

Overall the hotel was a nice place to stay. Only complaints are:
-Only one elevator working which caused a lot of wait time going to and from lobby
-Ice machine out of order on our floor (5th)
-Shampoo container in shower was empty
-No cream, sugar or stirrers for coffee in room

Friends_and_family Family

8/10

Excellent

05 Sep 2025

tim

Average beach property

Business_and_leisure Partner

10/10

Exceptional

02 Sep 2025

Juan

Excelente servicio personal muy amable

Cuarto limpio con vista al oceano y a la alberca la cual cada dia por la noche la limpian de la arena que tiene lo unico q no le gusto que el agua esta fria pero el personal es bastante amable y servicial pediamos mas toallas sabanas para el sofa papel y todo rrapido lo entregaban tambien la comida de su restaurante es una de las mas ricas q e probado mis hijos todos los dias ordenaban varias veces alitas aveces ns las entregaban personalmente en la habitación las bebidas que ase juan son wooow de las mejoress todos eran muy amables nuestra estadía fue bastante buena sin duda volvería nuevamente

Friends_and_family Family

8/10

Excellent

02 Sep 2025

Jose Pietri

We had to wait for the room to be ready and cleaned but the front desk, compensated us with a late checkout, complimentary breakfast and free parking. This was very considerate of them given the situation.

A great way to keep the customer satisfied!

Leisure Family

8/10

Excellent

01 Sep 2025

Margarette

My hotel stay during Labor Day weekend at the Sheraton was enjoyable, and I would choose this hotel again. This is a quiet, beachfront property with great ocean views. My room was quite large with a small balcony facing the ocean. Clean, peaceful, and comfortable. The hotel facilities and my room were clean except at the restaurant, where on Sunday it smelled like raw eggs, and this was hours after the end of breakfast, and the smell remained for the rest of the day. I stayed for two nights, and it only happened once, so I am guessing the cleaning crew either forgot to take out the trash or didn't clean well after breakfast, but the smell was gross. On top of that, the temperature in the lobby and restaurant was unbearably cold. The outside temperature this weekend was mid-to high 70s at the beach, warm during the day, yet no one adjusted the inside temperature. The lobby /restaurant area, I'm guessing, was set to 50. There's a bar in the restaurant, but I and no one else could enjoy it because it was freezing in there.

Leisure

8/10

Excellent

30 Aug 2025

Adrienne

I enjoy an oceanfront view, so this was perfect, and we were able to see the outdoor pool from our balcony, very nice pool area with an area to buy food and a couple of cabanas in addition to the regular lounge chairs and towels available for your use. The gym had 24-hour access with the newest equipment, towels and free bottled water. Our suite was located a few steps from the elevator, and I never heard people outside of our room.
I would book this hotel again.

4/10

Poor

26 Aug 2025

Verified traveler

Bathroom could be bigger. Elevators are extremely slow with only 1 working. Lots of fees unexplained when checking in. View beautiful

Partner

6/10

Pleasant

25 Aug 2025

Sharquala

First room had mold in it. I was relocated however that one was dirty. Looked like dried up blood on the door to the bath room, the tub was dirty and rusted.

Friends_and_family Family

4/10

Poor

24 Aug 2025

Lisa

I like the front desk staff, they were very helpful when i did not like my room. I did not like the attitude of the resturant greeter who gave an attitude when asked about coffee. I did not like that there was no shower mat in the bathroom on the first night. I did not like that there was a dried blood stain on the pillow case. Also the elevators are too small.

Leisure Family

8/10

Excellent

24 Aug 2025

Angela

The best part was the wonderful customer service.

Partner

8/10

Excellent

20 Aug 2025

Lawan

The property was very walkable to restaurants, stores the board walk and beach. The staff was very friendly and the excellent customer service. My room was okay. The bed was very comfortable, but the bathroom needs better ventilation and the soap dish was cracked, the toilet paper holder was lose, so the toilet paper wouldn’t stay on it and I couldn’t not open the safe my entire stay, which I couldn’t lock up my purse to go swimming. Overall, I would rate my stay a 3.5.

Leisure Friends

6/10

Pleasant

18 Aug 2025

bruce

The location and ocean view from our room were excellent. However the room was very small and the walls so thin that we were able to hear our neighbor's television at night. The hotel in general is in dire need of an upgrade. Our closet door continually fell of its roller hinges; the bathroom door did not close tightly, etc. The carpeting throughout was very worn, the outdoor furniture filthy and overall condition poor. I would not recommend this property too others in its present condition.

Leisure Partner

10/10

Exceptional

18 Aug 2025

Mary

8/10

Excellent

18 Aug 2025

Joel

Really enjoyed the stay; couple of minor quality issues that need addressing and a lot of challenges in the housekeeping dept. overall would stay again.

Leisure Family

8/10

Excellent

17 Aug 2025

Yolanda

Bathroom toilet paper holder was broken

Leisure Family

8/10

Excellent

17 Aug 2025

Nancy

Great place for our first visit to Virginia Beach. Great location for walking to shops and beach or along the promenade. More expensive than our usual hotels, but the suite was roomy and had a balcony with a great view. Lots of little issues with the room like a light out and a missing bar on the mini fridge door, but staff fixed things quickly. The pull-out sofa was in pretty bad shape though. Right across the street from the infamous Pocahontas Pancake House, which is great since breakfast is not included in the price. Parking is right across the street in a garage; use room key to enter and exit. They let you use the parking garage until 4 pm, even after checking out, which is super convenient. Would stay again.

Leisure Family

6/10

Pleasant

16 Aug 2025

Kimberly

Less than expected

We booked a king room with sofa bed, balcony over looking the beach for our 25 year anniversary. Something happened with the pipes and the room was not available at check-in. We were given a king room, pool side - beach level.

Getting to the room, we found the elevator was out and not labeled as such. Thankfully another guest redirected us and said they’d experienced the same issue with no sign earlier in the week.having a cart full of items and needing to get down to the lower level, you’d expect this to be clear and front desk staff to advise.

Arriving in the room we found ourselves to be directly poolside, no beach view as we’d booked. Each morning between 7:30-8:30 we were awoken by guests enjoying the pool however, personally we were not ready to rise and unable to continue our sleep.

The internet on the floor was severely spotty as well, the least of our concerns but overall another reason for a less than stellar stay. Especially considering we indicated the issues to the front desk and were told we could be downgraded to resolve “our issues” I’m not even sure what more could’ve been taken from our trip but hey, guess the offer was there.

Partner

2/10

Poor

16 Aug 2025

Garrett

We traveled over 900miles for a family reunion and upon arrival we noticed the hotel was down one elevator. There were over 300 family members staying there and after the last elevator went down we resulted to having to climb up and down multiple flights of stairs daily.

Family

10/10

Exceptional

16 Aug 2025

Amar

It was very pleasant stay!
Thank you!

6/10

Pleasant

16 Aug 2025

James

Pool was not inviting. Outdoor space needs updating.

8/10

Excellent

15 Aug 2025

Tabitha

My Visit

My stay at the Sheraton was a good stay we enjoyed ourselves service was good (customer Service,Restaurant service,room service, the Customer Service at the bar) was great.The only issue that we had was the elevator’s being out of order, being on the ninth floor or eighth floor and having to take the steps up and down was terrible. It’s been a few years since we stayed at the Sheraton the last time we were there there was an outside pool and they have remodeled and get rid of that so that was a little disappointing as well. The outside pool wasn’t too pleasant because you have children coming from the beach with their toys, full of sand and they’re washing them down in the pool so that kept my children from swimming or really wanting to be around the pool.That’s truly the only negative thing that I have to say about the Sheraton. Hopefully if we decide to visit Virginia Beach again, the elevators will be in perfect condition.

Friends_and_family Family

2/10

Poor

15 Aug 2025

Kimberly

This was singlehandedly my WORST hotel experience!! Shame on you SHERATON!! You lost a customer and can have your Marriott Bonvoy points back.

What was right:
I liked the oak scented shampoo and lotion in the bathroom.
The dining room and poolside bar staff were excellent
The selection was small, but the food was good.
What was wrong:
Only 1 of 3 elevators in the main hotel was operational for 3 1/2 of my 5 day stay and the one had to be shared between GUESTS AND STAFF!! I once shared a ride with attendants, vacuums, and a laundry bin!
My upstairs neighbor smoked weed EVERY MORNING AND EVENING despite my complaint to the front desk. They had KIDS!!
They shut ALL elevators down Wed. evening during DINNERTIME for repairs! I had to walk up FIVE FLIGHTS OF STAIRS and skipped dinner out of frustration and exhaustion. I managed, but shameful that our elders had to endure that!
My ups
Chipped soapdish and missing section of the baseboard. (May seem petty, but when you pay $250/night for an oceanfront room, I expect a little better.)
Overflowing trash at 7am at the coffee station
Disgusting pool with no regular maintenance (sand & cigarette butts) in the middle of the day.
Homeless people sleeping on the sofas in the cabanas during the day

Leisure Family_with_children

8/10

Excellent

14 Aug 2025

marvelyn

Swimming pool could have been cleaned

2/10

Poor

14 Aug 2025

Latanya

Elevators did not work, caution that hot water will burn you, and terrible bathroom conditions. Beware of expensive price but trashy hotel. Terrible breakfast buffet.

6/10

Pleasant

14 Aug 2025

Danielle

Elevators and ice machines were out majority of the week. The pool was barely cleaned and was filled with sand and flies. Also, the walls are pretty thin, so you can pretty much hear everything next door.

The best thing was being close to the beach

Leisure Family_with_children

8/10

Excellent

14 Aug 2025

Vickie

Very nice hotel…The guy that helped us with our bags when we first arrived was so nice and so helpful.. he immediately got us into a different room when we realized our balcony door was jammed…the waitress in the hotel restaurant was also very very nice.. the food was really good..

Friends_and_family Family

4/10

Poor

08 Aug 2025

Jennifer

This stay was meh with rude front desk and dining staff members. It was not terrible but I will not return. I’ll

Friends_and_family Friends

6/10

Pleasant

08 Aug 2025

Emily

The staff was nice, the pool was gross, no one ever came and got our trash and there was trash in the room when we got there that we got up on our own. Do wish parking was free and there was a hot tub.

Leisure Family

8/10

Excellent

08 Aug 2025

Keyonya

There were a lot of shops that were close and walkable

Leisure Family

10/10

Exceptional

08 Aug 2025

Jamie

Wonderful

Wonderful hotel, excellent room, up to date and no issues in our 5 night stay.

Friends_and_family Family

8/10

Excellent

06 Aug 2025

Chanhthachone

Good stay

We stayed in a city view room. Comfy and spacious for a family of three. Breakfast was sufficient. It was a good beach stay and everything was convenient.

Friends_and_family Family

2/10

Poor

05 Aug 2025

luis

Bed is not comfortable and bathroom tub was very dirty needs to be scrubbed ceiling is peeling off the pool extremely dirty not doing a good job cleaning it

Leisure Family_with_children

8/10

Excellent

05 Aug 2025

Irene

Great location.
The elevators didn’t always both work, but this was quickly corrected each time.

Leisure Friends

10/10

Exceptional

05 Aug 2025

Patsy

Beach access, cleanliness

Leisure Family_with_children

4/10

Poor

04 Aug 2025

Yvette

Well the only thing was the view of the ocean besides that customer service was pleasant but really wasn’t the room was clean. Need to check the outlets in the rooms because one of them is broken. Had to pay for parking $26 a night so make sure you read everything about the property breakfast was only included. If you sat at the restaurant, you couldn’t take it up. They charge me for it other than that the view was beautiful the very clean in there, but the staff wasn’t friendly.

Leisure Family

10/10

Exceptional

04 Aug 2025

David

Highly recommend staying here!

The hotel location was perfect; right on the ocean and parking was located very close to hotel. Parking garage allowed super easy in-and-out access. Room was clean and bed was comfortable. Room was quiet for the most part, except for hearing a dog barking late at night one night of our stay. The bathroom was a bit small and needed some minor repairs. I can’t say enough good things about the staff. Super friendly. Juan, the bartender at the hotel restaurant, Solete, was very hospitable and attentive even when it got really busy. The pool was way too cold for us to enjoy, even during the day which was kind of disappointing. All in all, we had a great experience. Highly recommend staying here.

Partner

6/10

Pleasant

02 Aug 2025

Kalah

We paid over $2,000 for this stay, and what we received was completely unacceptable. The room was clearly not cleaned before our arrival — sand was all over the floor, making it uncomfortable to even walk barefoot. The toilet was not working at all, forcing us into an embarrassing and inconvenient situation for the entire stay. On top of that, there was no soap provided, which is a basic necessity every property should have.

For this price, I expected a premium, hassle-free experience. Instead, I received conditions that would be unacceptable even at a budget motel. The lack of cleanliness, broken bathroom facilities, and missing essentials show a complete disregard for guest comfort and satisfaction.

This was not a minor inconvenience — it was a complete failure to deliver what was promised and what I paid for. I am requesting a full refund immediately. If management values its reputation and future business, I expect this matter to be resolved without delay.

I will be escalating this review publicly and through the appropriate channels if no resolution is offered promptly.

Leisure Family_with_children