Name: Sheraton Virginia Beach Oceanfront
Address: 3501 Atlantic Avenue, Virginia Beach, 23451, US

4/10

Poor

01 Aug 2026

Bichoy

.

4/10

Poor

28 Jul 2026

German f

Mal servicio 😡

6/10

Pleasant

27 Jul 2026

John

Elevators didn’t work well
Room clean on Sunday didn’t happen until after 5pm
Room AC was old style and noisy noisy
No bath towels on first day we checked in
Requested pull out bed linens, pillows, blanket which took 1 hr and 5 mins to get
Main bed was comfortable so ok
Hot water to the ninth floor took LONG
For the price you pay it’s all about access to the beach as the rest is used hard and not typical of a Sheraton IMO

8/10

Excellent

27 Jul 2026

Danyael

Hotel was quiet even tho there was a tournament and a wedding.

10/10

Exceptional

26 Jul 2026

ALESIA

Beautiful ocean view

8/10

Excellent

24 Jul 2026

Christine

Room was clean, staff very pleasant & helpful. Great ocean front view.

10/10

Exceptional

20 Jul 2026

Sandra

It was very pleasant, clean and staff was very friendly and accomodating. Enjoyed our stay and will return next year.

Partner

2/10

Poor

20 Jul 2026

Claudia

This was one of the worst experiences I’ve ever had. We got there at 5 o’clock and she told us the room wasn’t ready even though check-in is at four. When I asked when she thought it would be she said she wasn’t sure I said would it be a little while or a long time she said I have no idea. I asked there’s something they were gonna do to accommodate us and she said only if it’s after nine or 10 PM. That was the beginning of this day.

The next day our room did not get serviced until I called at 5:30 PM and at that point they had no more towels. We finally got a tower two and almost 11 PM that night. The next day again, it was almost 8 o’clock at night in our room had not been serviced. When I called, she said that housekeeping left. I said that’s ridiculous. She said they’ve been slammed. I said they should accommodate and staff for a full house in the middle of the summer. No one ever seemed to care or be embarrassed by the ridiculous and embarrassing service that was provided.

Family_with_children

8/10

Excellent

20 Jul 2026

Jessica

Great location but long waits for elevators, tiny bathrooms and bathroom was not clean upon arrival. Waited a hour past check in time for room access. Friends we traveled with waited over 2 hours for their room. Appreciated free water in lobby.

Family_with_children

6/10

Pleasant

19 Jul 2026

Monica

We wanted two queen beds got one queen no breakfast included staff was ok

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

Renee

Staff was great . Rooms clean and quiet . Pool could use some deep cleaning. The restaurant did not have dinners as described on line. Only had like 10 handheld items . We invited family first night to be told they were not serving the menu .( renovating). Should have been stated before booking .Ladies pool bathroom door was not opening with card . Addressed to maintenance all week and never fixed . Had to go up elevator to lobby inside for restroom. Pool bar had tiny fan and servers had to consistently go upstairs for supplies all week .It was so hot and we felt bad for them but they were cheerful and efficient. Only 2 elevators for checkout and housekeepers . Full all morning and hard to get up or down . Other than these things our stay was good and we had special time with family.

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Jamie

Very clean and updated. It is a little hard to find the lobby when entering property from beach access but overall a wonderful stay!

Family_with_children

2/10

Poor

18 Jul 2026

Jodi

Letter was emailed to corporate along with pictures and videos.

Family_with_children

6/10

Pleasant

17 Jul 2026

Fabio

front desk, initially didn't provide the breakfast vouchers, which I return on the third day of my stay to the front desk and provide prove from my initial reservation. The hotel did not offered reimbursement of the 2 days lost of the paid breakfast.

Partner

10/10

Exceptional

17 Jul 2026

Patryk

Such a beautiful hotel, we enjoyed our stay!

Friends_and_family Family

4/10

Poor

16 Jul 2026

Leslie

The check in process was terrible. We arrived a little after 4pm check in time and were told the room was not ready. After checking in at the front desk with time estimate several times with no answers, finally got a call after 6pm we could get in our room. It was a terrible way to start a vacation. Long road trip and then standing in a lobby and postponing our plans for over two hours was very frustrating.

Family_with_children

10/10

Exceptional

15 Jul 2026

Charlene

Yes room 413.

Had to move to room 908.

Sofa bed had no mattress.

Will not ever have a room with a sofa bed again

8/10

Excellent

14 Jul 2026

Francesca

It was very nice. The bathroom was super small.

Friends

10/10

Exceptional

14 Jul 2026

israel

Beach view, love it .

Family

10/10

Exceptional

13 Jul 2026

Carlton

Room was clean and spacious. Had a great view.

Partner

6/10

Pleasant

12 Jul 2026

jennifer

It’s an old hotel- room was musty and in the cabana room- did not have hot water in the am

10/10

Exceptional

10 Jul 2026

Torey

Love My stay.. Great staff, clean place to stay.. love My beach view

Partner

4/10

Poor

08 Jul 2026

Andres

Unfortunately, my experience was unacceptable from the moment I arrived. At check-in, I had to wait nearly two hours before my room was ready. Once I received the room, I found the overall cleanliness to be below acceptable standards. The room was only partially cleaned, and some of the towels were torn. Throughout the stay, dirty towels were left in the hallways for hours, and housekeeping staff were loudly arguing in the corridors, creating an unprofessional atmosphere.

The bathroom was missing basic amenities, including shampoo and body wash. After reporting the issue, I waited another two hours before receiving only small travel-size bottles, suggesting the hotel was not adequately stocked.

The pool area was equally disappointing. Dirty towels and empty bottles were scattered around the pool; there were no clean towels available, and no staff were present to maintain the area. The pool restroom was dirty, with toilet paper covering the floor, and leftover food remained on a nearby table for an entire day without being cleaned.

Overall, the hotel’s housekeeping and cleanliness standards were far below expectations and reflected poor management and a lack of supervision. Based on this experience, I would not stay at this hotel again and recommend it as well.

2/10

Poor

08 Jul 2026

Tina

The rooms and hotel itself was very run down and dirty. The womens bathroom in the lobby area was horrendous. 4 stalls, 3 were out of order, trash can was overflowing with garbage and there was toilet paper all over the floors, even the working stall had cover off the toilet paper holder which was sitting on floor.
Elevators were very slow and dirty, if you take stairs to get to lobby, be careful as there was trash in every corner of stairwell.
If you ask any of the staff for anything be prepared to wait 10min or more before they even get you what you asked for. We went out to dinner one night, came back to find parking garage full, we paid in advance for parking in their garage yet we couldn't find a spot so we drove for an hour 1/2 trying to find parking as we were trying to get to our hotel. So I paid in full upfront for room and parking to which I had no access to neither!
Overall experience,service and lack of cleanliness, I will never go back!!!! Do not recommend.

Family

10/10

Exceptional

07 Jul 2026

Wesley

The staff here is exceptional. I had an issue that needed resolved involving the room we were staying in and Ashley and Alli were incredibly helpful and taking care of everything. They ended up being able to find us an additional room which made the stay that much better. The staff here is always incredibly friendly. The facility is in exceptional condition and at a great location as well. I’ve stayed here before and will stay here again.

Family

6/10

Pleasant

06 Jul 2026

Alexander

No parking avaliable because they sell their spots to the public also. Waited til almost 7pm to check in because the room was being cleaned. Ice machine was broke on the fourth floor. Shampoo and conditioner were empty but I had brought my own. The mini fridge was frozen over and didn't cool that good.

Family_with_children

8/10

Excellent

06 Jul 2026

Elbert

Enjoyed our stay. Staff very helpful, courteous, great service. Looking forward to future stay.

Partner

8/10

Excellent

06 Jul 2026

Anthony

Stay was good, We had a good time. Breakfast in the Hotel could be better but there other alternatives. Front Desk was friendly and helpful

Partner

4/10

Poor

05 Jul 2026

Ivy

The bathroom was very small, balcony very small. Late check in, they said 4 we got there 4 and the room was not ready, had to wait another hour.

Family_with_children

6/10

Pleasant

05 Jul 2026

Marc

first day short of staff

Family

8/10

Excellent

05 Jul 2026

Elizabeth

It was nice and relaxing

10/10

Exceptional

05 Jul 2026

Carlos

My room had direct access to the pool and the beach it was really convenient also the room was very clean and the staff was friendly and helpful. I will definitely come back

Partner

6/10

Pleasant

04 Jul 2026

Nancy

Los cuartos son muy encerrados no tienen ni ventanas son muy oscuros el sofá cama estaba dañado pero la atención muy buena

Family_with_children

4/10

Poor

04 Jul 2026

Connie

Arrived on Saturday checked out Friday only had room cleaned twice. Made request at front desk one day and was not cleaned. Housekeepers couldn’t speak English. Room door would hardly open and shut had to crash into door to open. Toilet paper holder broke. Square under sink broken and hanging. Dim lighting in bathroom so impossible to apply makeup. Mattress was sagging and uncomfortable. Would not recommend to my friends and family when there are so many other oceanfront hotels in the area

Partner

2/10

Poor

04 Jul 2026

Mary

Room was 80 degrees with the ac on full blast. It was dirty, the staff was rude. The pool was absolutely disgusting. The breakfast buffet was so terrible we left our food and paid almost $20 a piece for nothing. The ice makers on every floor were broken or had no ice. There is only one set of elevators for the cleaning staff and people staying in the hotel so you waited forever and then had to ride the elevator with the cleaning carts. It was just awful from start to finish.

Family_with_children

8/10

Excellent

02 Jul 2026

Rogelio

Clean room
Room size was fine
We liked the location.
The oceanfront view was great

The only negative was the bathroom size. It was very small- there was no room to move an inch. You had to close the door to have room but then it became too hot and no air circulated in there.
Unfortunately this will be a factor in booking again

Family

8/10

Excellent

02 Jul 2026

Kelly

My only issue is the room I booked for as described online to have a door between the bed area and the sleeper sofa area in the suite. I specifically booked this room for that reason but upon check-in, there was no door. I did not ask to change rooms as we were only there one night but it would be great if the online description matched the actual room. Other than that, I would stay here again. Helpful and friendly staff, easy access to the beach and boardwalk.

Family_with_children

6/10

Pleasant

28 Jun 2026

DAVID

Not worth the price

Partner

10/10

Exceptional

27 Jun 2026

Andrew

Loved the hotel, particular its fantastic location right on the boardwalk literally a few steps from the beach. Generally clean, well presented with mostly helpful and attentive staff. Room was spacious, clean and regularly serviced. Could have done with a few basics in the room such as crockery and a teaspoon, and a light in the kitchen area and main room would definitely have been helpful. Had to move the only lamp from the dressing table to the bedside table - no other lights (at all) in the room! The air-con was excellent if a little noisy but the 'white noise' was easy to get used to. Buffet breakfast was sometimes excellent, other times very depleted, limited and not particularly well replenished (on a couple of days there was no bread, one day no milk and a couple of days the bananas were well past their best). All in all a very pleasant two week stay, beautiful dining room, lovely shaded area and clean pool area (could have done with a few more towels). A few very basic tweaks could lift this from very good to excellent. Would have no hesitation in booking to stay here again.

Partner

10/10

Exceptional

25 Jun 2026

Erika

Friendly staff clean room great location

Family_with_children

2/10

Poor

25 Jun 2026

Talmadge

We arrived to check in at 5:40 pm and were told that our room wasn't available due to cleaning (Unacceptable), Was given 1 free drink ticket. While sitting at the bar I met a gentleman that said he had been there since 2 pm waiting on his room. The staff did not seem interested or concerned that the lobby/bar/restaurant was full of Frustrated families with thier luggage trying to check in. We finally checked in at 8:50pm our first day in Virginia Beach completely ruined due to the Sheraton and it's staff (No forms of compensation was offered) the Sofa in the room was soiled and broken, The Bed was lumpy and uncomfortable, AC unit banged and made loud noises while on, There were fleas in the room, the carpet was soiled and dirty, bathroom was so small you must close the door to door on the toilet, the lobby drop-off was always packed with unattended cars that blocked each other in. This Property and Company are a Complete disaster if this is the way thier customers are treated.

Partner

8/10

Excellent

24 Jun 2026

Princess

The property was beautiful and I enjoyed my stay. Very convenient location! The only recommendation would be to clean the pool/pool area more.the room was very nice! The bathroom was a bit cramped but I’d stay there again each time and I have no complaints

6/10

Pleasant

23 Jun 2026

Mary

The room was OK. It definitely could’ve been better. The air-conditioning wasn’t working and the sink kept backing up. And underneath the TV area where they keep the fridge and the cabinet. It was destroyed. It looked like something was going on with it, but I didn’t complain, for what we paid for the room. It definitely could’ve looked a little better.

Friends_and_family Family

2/10

Poor

21 Jun 2026

Jony

I waited for the room for 2

8/10

Excellent

20 Jun 2026

Brent

I wish the Sheraton would fix their ice machines. When people go to the beach, they often would like ice to put in their drinks after being at the beach. They are always broken.

The desk staff was more than accommodating and very friendly. The bartender at the outdoor pool bar who has the long hair (she is from Virginia and used to Be a teacher) was excellent and super friendly.

A way to improve would
Be providing some type of complimentary breakfast with the stay and improving the service in the restaurant.

The beds and pillows are my favorite here. I sleep very well at the Sheraton.

Family

4/10

Poor

20 Jun 2026

Edward

The hotel was terribly understaffed. The building looked well renovated but all of the service problems made the stay unenjoyable. The pool was a mess usually. Late checkins for almost all guests when we were there.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Yessika

I loved it; I went with my husband for the weekend, and the place is beautiful. We watched the sunset from the balcony, and the combination with the sea was excellent.

Partner

6/10

Pleasant

16 Jun 2026

Kathryn

Our bed was in need of replacement. It was sunken in and uncomfortable.
The pool area needed a good cleaning. The pool also had lots of debris on the surface and was cloudy. I didn’t stay in it for long.
I liked the shaded patio area and the staff were all very nice and helpful.

Partner

10/10

Exceptional

15 Jun 2026

Lisa

It was amazing looking forward to returning soon.

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

Laura

Convenient location, but property dated and in need of some attention. Saturday night was noisy and a little uncomfortable for a family with partiers in hallway in early morning hours. Highlight was a terrific restaurant staff who were attentive and especially gracious with our family.

Family

6/10

Pleasant

08 Jun 2026

Maria

La habitación que me tocó la carpeta estaba en mal estado,había tacles de carpeta salidos tuve que poner una toalla para que mis hijos no fueran a lastimarce,el baño malísimo el toilet estaba suelto se movía cada vez que se usaba la y la puerta no abría bien!! El las piscinas no habían toallas limpias !!!

Family_with_children

8/10

Excellent

07 Jun 2026

James

It would be nice if there was free coffee for guests in the morning.

Self

8/10

Excellent

02 Jun 2026

Laurie

A nice property, needs new mattresses.

Partner

10/10

Exceptional

31 May 2026

Tonya

The beach view was breath taking

Partner

8/10

Excellent

26 May 2026

Kristi

Bed was comfortable, shower was nice, wasnt a fan of the smell of the body wash and shampoo, had my own tho, the hallway didnt smell the best and my door didnt close all the way, had to pull it shut, was found open a few xs left by my kids. My biggest issue was parking, we have a conversion van that would only fit in a few spots in the garage which was full upon arrival, they had us park in the handicap spot overnight and recommended we pay to park it somewhere daily if there was nothing in the garage. Luckily day 2 there were spots but we couldnt drive anywhere not knowing thst we'd ha e parking when we got back. It was clean and would stay again even tho we had these few issues

Friends_and_family Family

8/10

Excellent

24 May 2026

Stein

...

6/10

Pleasant

23 May 2026

Lakriessia

Beach view was nice

Friends

8/10

Excellent

17 May 2026

Chanel

The beds were very comfortable and the shower was amazing! Of course the view is the ocean was beautiful. The only downside is that the walls are a little thin. But I got great rest and truly enjoyed my stay. Will be coming back!

Friends

10/10

Exceptional

17 May 2026

ChaMika

Requested towels and never got them but overall really nice hotel.

Family_with_children

10/10

Exceptional

10 May 2026

Victoria

Great area and clean big room with very comfortable bed. Will definitely stay again!

Friends_and_family Friends

10/10

Exceptional

06 May 2026

Janee

Enjoyed my time at the Sheraton! Would definitely book again!

Partner

10/10

Exceptional

28 Apr 2026

Roland

Great hotel and location. Clean and safe. Breakfast could be better

10/10

Exceptional

27 Apr 2026

Amelia

Great stay! Friendly staff & clean rooms. Beautiful oceanfront view.

Self

8/10

Excellent

26 Apr 2026

Tiffany

Perfect view of the ocean! Customer service was great… when you could find someone. Great price for the location. Would stay here again.

Family

10/10

Exceptional

24 Apr 2026

CAROLYN

Everything was nice. I will be returning.

Partner

6/10

Pleasant

19 Apr 2026

Ewa

The elevators took such a long time, seemed poorly maintained

Partner

4/10

Poor

12 Apr 2026

Dunia

I would not recommend staying here. I had a terrible experience, even though I only stayed one night—and I’m honestly glad it wasn’t longer.
The room was booked for four people, but they only provided towels for one. Check-in was smooth, but everything went downhill after that. After a long day at work, I was looking forward to dinner and a glass of wine. Unfortunately, the restaurant didn’t have any wine bottles available, and when I asked for a glass, I was given one that was extremely dirty—with food still stuck inside. Completely unacceptable.
The next morning was just as frustrating. I went down for breakfast, and although there was a sign saying “please wait to be seated,” no staff was present. I waited for quite a while and no one showed up, so I sat down since it was a buffet. Shortly after, a staff member approached me and insisted I should have waited, which led to an argument. I went to the front to address the issue, but the staff member continued with a rude attitude. At that point, I was so upset I didn’t even eat.
Overall, very poor service and a disappointing experience from start to finish. I would not stay here again.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Crystal

Check in was a smooth process. Parking available by using your room key for parking garage access. There is construction across the street so I wasn’t able to sleep in like I wanted to & no other accommodation given. To extend a stay there’s no type of discount it was full market rate.

Family_with_children

10/10

Exceptional

07 Apr 2026

William

Our room was clean, with an absolutely beautiful view. The staff was always friendly and courteous, with several recognizing on sight.

Partner

4/10

Poor

06 Apr 2026

christopher

Cleanliness, actually take care of the guest. Asked for extra sheets 2x and they never brought them to the room. We just gaveup

Business

2/10

Poor

05 Apr 2026

LaNora

My review will be going to corporate headquarters. It has already been reported to the property management team member who thought breakfast would compensate for the staff member’s racist treatment.

Partner

4/10

Poor

05 Apr 2026

Shelbi

My original room was super hot! The elevator kept breaking down. At one point we entered a broken elevator without a sign informing us it was broken. After my room was traded I did have a better view and the air worked but it was hard to maneuver around with only one working elevator causing it to be crowded and congested and extending the wait time.

Partner

10/10

Exceptional

02 Apr 2026

Chris

None

10/10

Exceptional

30 Mar 2026

Anthony

The part of the building I was in had a bit of a noisy environmental air system near my room but luckily the ocean was stirred up by an incoming storm, so during the evening, the more soothing sound of crashing waves dominated the ambient nighttime noise.

10/10

Exceptional

27 Mar 2026

Ria

Enjoyed our entire stay

Partner

6/10

Pleasant

24 Mar 2026

Michael

Restaurant was closed for dinner

Partner

4/10

Poor

15 Mar 2026

Cate

Waitress left early from restaurant and we weren’t able to have dinner. Bar closed early. Bathroom door hit toilet so we had to turn sideways to slide in. The mattress had huge indent. Breakfast was sub par and barista service was advertised for coffee in the morning and that was not available

10/10

Exceptional

10 Mar 2026

Sarah

Property was well kept and rooms were nice and the beds were very comfy

Family_with_children

2/10

Poor

05 Mar 2026

Keshia

Horrible policies. Was thrown out by the police for singing in my room. No warning.

Self

10/10

Exceptional

28 Feb 2026

Thomas

Had a wonderful stay very quiet clean and the ocean view was very beautiful they also had breakfast buffet that was great ill definitely be coming back to the Sheraton on my next visit.

Partner

2/10

Poor

15 Feb 2026

Paul

When I purchased this room, it included Breakfast for 2. Upon checkout, the clerk advised that I, in fact did not purchase the breakfast for 2 voucher and would be charged for the breakfast. I checked the receipt several times and even on the day we ate the breakfast and it was still there. But at checkout it was not. Don’t know who’s to blame for it. Just know it’s not me. I paid what was asked and did not receive what was paid for. Very disappointed with this transaction.

Partner

10/10

Exceptional

11 Feb 2026

Phil

Staff was extremely courteous and helpful. Manager even helped put our luggage in the car. My husband is handicapped so this was very helpful to me and demo strated thoughtfulness on his part. Sorry I do not have his name. Breakfasr was delicious and server was very pleasant. It was a very nice stay.

Partner

10/10

Exceptional

21 Jan 2026

Faith

Clean room, helpful staff, beautiful views, comfortable bed, dolphins :)

Leisure Self

6/10

Pleasant

18 Jan 2026

Lauren

The view was great. But, the bed was hard a rock and the bathroom was so small. Also we could hear our neighbors so well we felt like we were part of their stay as well!

8/10

Excellent

16 Jan 2026

Ryan

The room was actually really nice. The walk to the room felt a little like walking through a dungeon but c'est la vie.

Leisure Partner

8/10

Excellent

12 Jan 2026

Michael

Stayed here for 5 days. The room was clean, the bathroom door, opening inwards was a little awkward in such a small space. The hotel staff were all very friendly. Ocean view was great. Would definitely stay there again.

Leisure Family

4/10

Poor

08 Jan 2026

Rabit

The hotel was ok , they want a $250 holding fee and we had to take cold shower with low water pressure

Bed was horrible hard and worn out

Leisure Partner

4/10

Poor

05 Jan 2026

Tracy

There was no room service. There was not food anywhere as the restaraunt was not open.The convenience store was non existant as advertised. The front desk was never available to answer the phone and often was not even at the front desk. The toilet backed up and the shower head broke so that the water would not stop running, leaving us to have to switch rooms mid stay. I get that we were there off season but I think if things or at are not available it should be disclosed before booking.

10/10

Exceptional

05 Jan 2026

JoAnne

yes

Leisure Self

10/10

Exceptional

01 Jan 2026

Vickie

We had a good stay! Staff was friendly and the rooms were clean.

Leisure Partner

10/10

Exceptional

30 Dec 2025

Mikhail

Restaurant was closed for breakfast that even we paid for it

Leisure Family

6/10

Pleasant

16 Dec 2025

Taylor

The staff, primarily Hannah, was so welcoming and inviting. However, the room was not what I was expecting. It was very underwhelming. It took forever for the water in the shower to get hot. It was not until the last morning that I actually got a hot shower. Also, the areas with the bathroom and the small kitchen/dining room never would get warm. It stayed pretty chilly in both areas so it felt like I could only enjoy the bedroom. Both of these were addressed with the front desk, but I never heard anything else about it. The view from the balcony and the bed itself was about the only two things that the room had going for it. All in all, it was an okay experience. Definitely not my favorite experience.

Business_and_leisure Self

8/10

Excellent

15 Dec 2025

Andrew

O

10/10

Exceptional

14 Dec 2025

Caitlin

We had a nice view of the boardwalk and ocean. The staff was friendly and polite.

Partner

10/10

Exceptional

13 Dec 2025

Jaques

Great room beautiful environment

6/10

Pleasant

12 Dec 2025

Sarah

Bar was not ever open, took the hot water forever to get hot. 1st day we stayed was horrible bc the water was luke warm even after telling the front deak staff, the only good part was the breakfast- an if it was complimentary we wouldnt have ate it. Wont stay there again. Very disappointed.

Partner

10/10

Exceptional

09 Dec 2025

Dori

I absolutely loved my stay but realy wish that the restaurant would have been open or I would have known the restaurant wasn't open out of season. I planned on eating in it so it was a bit of an inconvenience. Also the parking is across the street and that would have been nice to know.

10/10

Exceptional

07 Dec 2025

Sidney

We had an excellent time spending our Christmas party night here. Staff were very friendly. The room was thoughtfully decorated and clean.

10/10

Exceptional

29 Nov 2025

Tanuja

It’s amazing

Friends_and_family Friends

10/10