Hilton Vacation Club Oceanaire Virginia Beach

United States , Virginia Beach - VA
Virginia Beach, 3421 Atlantic Ave
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100 reviews shown

10/10

Exceptional

26 Apr 2026

Kelly

Oceanfront beautiful view! Great hotel!

Family_with_children

10/10

Exceptional

26 Apr 2026

Ariana

Great

Self

4/10

Poor

26 Apr 2026

Christopher

Our 3 bedroom suit was dirty when we arrived. There was 3” of water sitting in the tub, trash was not emptied and smelt horrible, toilet would not flush, and floors has food crumbs and dirt every where. It took 2 calls to the front desk to get someone up to clean. We were told by the desk to takeout the trash out ourselves. The eventually sent people up to clean and fix toilet which was done. The cleaning was half hearted at best. The rest of the resort appeared clean and maintained.

Friends_and_family Family

10/10

Exceptional

22 Apr 2026

Cheyann

Amazing view, wonderful staff, and very caring staff

Family_with_children

4/10

Poor

20 Apr 2026

Oleksandr

Yes

Family_with_children

10/10

Exceptional

19 Apr 2026

Emmanuel

Staff was great

Partner

10/10

Exceptional

19 Apr 2026

Malachi

It took us a hour to check in

Family

10/10

Exceptional

19 Apr 2026

Robbin

Suite, Beach view

Partner

8/10

Excellent

17 Apr 2026

Richard

Overall great property but lacks any food on site.

Family_with_children

8/10

Excellent

16 Apr 2026

Krystal

Hotel could use more amenities other than a pool. “Play room” could be much better. It is very small and hardly any activities for kids to do in that room.

4/10

Poor

15 Apr 2026

Elke

This hotel was in a great location, perfect access to the beach & boardwalk. However, the wait to get our rooms was incredibly long & anything else we requested during our stay. After driving 7 hours with kids, you don’t want to have to wait 2 hours after check in for your room to be ready! Asking for our room to be cleaned never happened so we asked for towels. There was a change in housekeeping staff during our stay however. It was a holiday weekend during spring break which made no sense.

2/10

Poor

15 Apr 2026

TIFFANY

My child couldn't use the amenities, i will never return back

Family_with_children

10/10

Exceptional

14 Apr 2026

Christina

Is a great place to go !!beach view great pools

Family_with_children

10/10

Exceptional

13 Apr 2026

Breona

There are 3 pools total at this haven. 2 inside 1 heated outside. My family and I love this place. Cant wait to go back.

2/10

Poor

13 Apr 2026

Bernadale

Check in was TERRIBLE!! It took 2 hours for them to get our rooms (3) ready. The blamed it on being 100% capacity, but they knew that in advance and should have been prepared!
At 9am the next morning, housekeeping walked in on one of our rooms before anyone could answer the door and they were naked!!

Friends

10/10

Exceptional

12 Apr 2026

Jeremiah

Yes

6/10

Pleasant

11 Apr 2026

Bernadette

Just wish we didn’t have to go outside and walk to the other side for the kids pool

Family_with_children

6/10

Pleasant

11 Apr 2026

Anthony

This stay was subpar, we had to request new towels and touch up services and still were only done half the time. Elevator was broken so traveling up and down with one elevator took forever. Coffee machine broke twice, no complimentary breakfast or snacks each morning. Will definitely be exploring other options next time we travel:

10/10

Exceptional

11 Apr 2026

shannon

The poolside seating was comfy. It was a bit busy, and difficult to find seating. We had a partial view on the side of the building; however, we could not use it because it was so windy.

4/10

Poor

08 Apr 2026

Frances

I believe it was Penny That attended me when I checked in upon arrival there was an issue with my booking through third-party. Penny the Manager wasn't aware of the third-party. (Expedia) I booked two queen size bed. I got two double beds I requested a manager and you never helped.following day I was moved to a room with one queen size bed.

At about 11 in the morning, we check into the second room to find out the bathroom was overflowing and not working conditions . in any cade my stay with you guys was unpleasant.
Front desk staff should be more accommodating and pleasant.
My family and I drove in from New York. We've been vacationing at Virginia Beach for a few years years now and have never been treated so poorly.i feel you guys dropped the ball.
I would no longer stay or would recommend your facilities to anyone.
By the way, Kaitlyn was very helpful. She was very helpful .

Friends

8/10

Excellent

08 Apr 2026

Christine

There were temporary issues, hot tub was not hot first day, gym was out of order and outdoor pool was out of order.

Friends_and_family Family

6/10

Pleasant

06 Apr 2026

Lisa

The staff was really busy. Floors were sticky around the elevator. Most of the staff was very polite and friendly.

Family

8/10

Excellent

06 Apr 2026

Julie

Housekeeping did not come through to replenish towels or coffee and there was no sign to put on door to indicate this was needed. We had booked 2 rooms and called immediately to make sure we got adjoining rooms because I was traveling with minors. Our rooms were on separate floors and I kept being told to come back and they would switch us when there were some rooms checked out of. After coming back 4 times I gave up. Very frustrating experience, since this request was made at reservation time.

2/10

Poor

06 Apr 2026

Ashley

Went to check in at

8/10

Excellent

05 Apr 2026

Kisha

Our 1 bedroom was clean and the staff checked in with us daily

Family_with_children

2/10

Poor

05 Apr 2026

Mary

We arrived but our room wasn't ready. We went to the outdoor pool for a while, but it got too cold. We checked on the status of our room about every 45 minutes. It still wasn't ready at 8:00 pm. We were cold, hungry, exhausted, and miserable, so we left and went to another hotel.

Family_with_children

8/10

Excellent

04 Apr 2026

Sierra

Overall was pretty nice

Family_with_children

8/10

Excellent

02 Apr 2026

Ivan

Very comfortable stay in the King Sweet with a family of 5. I definitely will return and recommend this hotel. The only update I will like to see happen is upgrade their T.v’s with the option to log in to streaming services like Netflix, Prime etc. other than that the stay was great.

Family_with_children

10/10

Exceptional

02 Apr 2026

Ivette

The room was very clean and the staff were nice

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Tiffanie

This hotel exceeded my expectations. It was in a great location directly on the beach. There were 3 separate pools. One for 21+ , and outdoor pool whic was kid friendly, &. Indoor pool. Staff was so nice and the property was so pretty & clean. The playground on the beach was perfect for my travels with my God-children. Other reviews states parking wasn’t free, but it was, they gave me free parking in the garage a block down. If you valet it’s $26 a night.

Family_with_children

8/10

Excellent

30 Mar 2026

Avis

I reserved 2 rooms and both had bad views from the balcony. One room was on the 2nd floor, great spacious room but the view was blocked by the children's playground. the second room's balcony was right above the outdoor firepit, so all you saw were other guest enjoying the outdoor balcony and firepit. The rooms were great with full kitchens. The facility needs a few more amenities but everything like restaurants and stores were in walking distance. The only other complaint was being on the 2nd floor there was alot of noise from workers and all linen, equipment etc was kept on that floor on carts in the hallways. Wasn't really a great view, to walk out of your room to see that every day.

Family

8/10

Excellent

30 Mar 2026

Mary

It’s a nice spot, pool ok, friendly staff. I would stay there again.

Partner

10/10

Exceptional

30 Mar 2026

Jan

Clean rooms and great staff.

Family_with_children

10/10

Exceptional

30 Mar 2026

Danielle

I stayed at the Hilton Oceanaire in Virginia Beach this weekend, right on the water, and while it started off frustrating, it ended up being a great experience thanks to the staff.

I arrived after 5pm, well past the 3pm check-in, my room still wasn’t ready. After a long day, I was annoyed and admittedly gave the front desk attendant a hard time. I was in full “Karen” mode.

What impressed me was how masterfully they handled it. They stayed calm, professional, and respectful, acknowledged the delay, and completely de-escalated the situation. They stopped me in my tracks without ever making me feel dismissed, which honestly turned my whole mood around.

Once I got to my room, everything was clean, comfortable, and the oceanfront view was beautiful. The location was a huge plus. The delay wasn’t ideal, but the way it was handled really stood out. Excellent customer service! I’d definitely stay again.

Friends

10/10

Exceptional

29 Mar 2026

hang

The staying was very pleasant. It was very clean and spacious.

Family_with_children

8/10

Excellent

28 Mar 2026

Natasha

Beach view was great !

Family_with_children

10/10

Exceptional

28 Mar 2026

Floyd

Yes

Partner

10/10

Exceptional

26 Mar 2026

Lindsey

Very clean!

Family

8/10

Excellent

25 Mar 2026

Robert

Just passing through

8/10

Excellent

25 Mar 2026

Donnette

Overall a great location to stay with friends/family!

6/10

Pleasant

24 Mar 2026

Laura

Paying for a suite plus the room size was amazing but being the literally floor over the sun deck really took away from the view and overall ambiance of the stay.

10/10

Exceptional

24 Mar 2026

Brian

Ocean view was perfect! Staff was very helpful! Room was beyond my expectations. Had a great stay!

Friends

10/10

Exceptional

23 Mar 2026

Myesha

Staff truly make ur trip feel special will be returning!

Family

10/10

Exceptional

23 Mar 2026

Julie

Perfect overall.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

John

Absolutely visible, beautiful. The gym looked good, but I was there to run a marathon, so I did all my exercising outdoors.

Self

10/10

Exceptional

22 Mar 2026

Sequenta

The best hotel ever!!!!

10/10

Exceptional

22 Mar 2026

Susan

Excellent place to stay for the Shamrock Weekend. Clean pool and hot tub and excellent location. Beautiful views of the sunrise from the balcony & great place to watch the runners.

Friends

10/10

Exceptional

19 Mar 2026

Dorlynthia

Clean room. Excellent stay. I will return.

10/10

Exceptional

17 Mar 2026

Breona

Everything was Beautiful!!! I cant wait to go back to stay. Although we will were and will be returning back

10/10

Exceptional

17 Mar 2026

Mabel

I love it here. The only issue is parking. It would be nice if parking was available at the propert, or the valet was a little lower. I give the stay a 9 out of 10

10/10

Exceptional

16 Mar 2026

Verified traveler

Great place💯

Family_with_children

10/10

Exceptional

16 Mar 2026

Alicia

Great

Friends_and_family Family

4/10

Poor

16 Mar 2026

Timothy J

There was a line out the door to check in and the man checking people in was aggressively, flirting with a woman he was helping it was so inappropriate, especially when you have a line out the door then he left the front desk to go help her with her luggage. I was beside myself in disbelief. They closed the pool for no apparent reason I will give them the benefit of the doubt here perhaps something went wrong, but that was also disappointing.

8/10

Excellent

15 Mar 2026

Roselie

I always great time staying there . Staff always friendly and accommodating.

10/10

Exceptional

11 Mar 2026

Brandon

Everything

10/10

Exceptional

11 Mar 2026

Adam

Wonderful views, clean room, very kind staff

Partner

8/10

Excellent

09 Mar 2026

Amy

Clean room - great ocean view

Partner

10/10

Exceptional

09 Mar 2026

Robin

The ocean was visible. There were a few needed upgrades in the room but all in all it was a great stay

4/10

Poor

09 Mar 2026

Brandon

We stayed in an oceanfront studio room, which we attempted to upgrade. Unfortunately, the hotel was at full capacity. For starters, the toilet in the bathroom ran constantly and was broken. We were staying next to a family who was celebrating a birthday and they played loud music all day and night and kept going in and out of their room slamming the door. Now, my family likes to have fun and play music as well, but we know how to be considerate of others in doing so. It was very hard to sleep. The lamp separating the two beds in our room wouldn’t plug in. We called guest services who informed they would be sending someone up to fix the issue and that never happened. Now I will say customer service efforts were made on the second day of our stay to see how things were going with our room and if we needed anything, which I appreciated. When we checked in we opted to valet our vehicle but found this to be very inconvenient to say the least. The hotel front desk associate, they were short staffed. After getting situated in our room, we decided to head out and had requested our car from valet and had to wait 30 minutes. Not to mention we paid approximately $700 for the room, which we didn’t mind as we anticipated our stay would be nothing short of amazing, but sad to say it was very opposite of that.

Family_with_children

8/10

Excellent

09 Mar 2026

Aqiyla

Ocean visible from room. beautiful spacious 2 bedroon and 2 bath apartment.

Family_with_children

2/10

Poor

09 Mar 2026

Asia

Terrible

10/10

Exceptional

08 Mar 2026

Snejana

The room has excellent view

Family

10/10

Exceptional

08 Mar 2026

Darrick

Staff was great

Business

2/10

Poor

08 Mar 2026

Ebonee

Fraudulent booking. Charged and they will not refund me for a booking or stay that I had no idea about

6/10

Pleasant

08 Mar 2026

Delonte

Everything about hotel was great, except the WiFi service. I was on the 8th floor and reception was awful. I was told that above 7 was problems, but that’s no excuse for such a Good hotel. I’ll revisit but that part definitely needs to improve. You have guess that needs WiFi for pretty much everything while being in room nowadays.

Friends_and_family Family

8/10

Excellent

07 Mar 2026

Linda

Staff was helpful. Had a ocean view room. Room was clean. Hair dryer did not work, called to get replaced, hair was dry and no one came before we had to leave.

8/10

Excellent

07 Mar 2026

Angela

The room my husband and I had was wonderful! Very clean and comfortable. We had a nice view of the ocean and decent outdoor seating. The property itself was very clean and the staff was helpful. Had not realized this was a “timeshare “ and some of the salespeople were more aggressive than others. Love that you are on the beach and the walk is a mere stroll. Location was fantastic - close to amazing restaurants and lots of fun shops.

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

Tiffany

Everyone did an excellent job

Family_with_children

10/10

Exceptional

02 Mar 2026

Armonti

The best I ever been in.

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Randy

Awesome room view

8/10

Excellent

02 Mar 2026

Sabrina

The ocean and pool were visible from the bedroom, and the room overall was very large

Friends_and_family Friends

10/10

Exceptional

02 Mar 2026

Jason

Clean room with plenty of space

Partner

10/10

Exceptional

01 Mar 2026

Avery

Everything was awesome 👌

Partner

2/10

Poor

28 Feb 2026

Ben

When I called to make the reservation for the room almost a month in advance, I requested a lower floor room. When we arrived after a 14 hour drive, we were put on the 18th floor. NOT what I had called and requested. Then, they put us on the 12th floor after back and forth and arguing with other hotels after over an hour. Then, we got the keys to the 12th floor, the room had someone else’s belongings inside the room. Had to go back down and get another room assigned. Finally on the 11th floor. The front desk lady was nice but she just kept talking about how nice the view was with the room. Not helpful at all. The kids pool which I didn’t know is on the other side of the hotel. This hotel has an adults only pool. Valet is an extra charge. They were very nice, however it did take almost 30 minutes each time to request the car. The room was okay. It was clean but had some hair in the bathroom, floor and beds. The kitchen had light fixture boxes on the stove and counter someone must have been trying to fix or replace. The next morning, we had a very nice man give our daughter her welcome bag we should have received upon check in. The previous front desk lady wasn’t very attentive to that. Huge disappointment with her lack of attention to that. We will not be returning unfortunately. Shame because it is at a nice location and right on the beach.

10/10

Exceptional

27 Feb 2026

Pearline

The Fabulous Views, the spacious Suite for my Birthday was Amazing! There happened to be a fire early morning and it was freezing outside at 2 am, but we got through that!

Friends

6/10

Pleasant

23 Feb 2026

Jennifer

Room abd staff were excellent. Booked hotel due to gaving indoor pool and hot tub. Unfortunately, nowhere was it stated that the hot tub was 21 and over. Will be looking elaewhere for next weeatlingrournament

Friends_and_family Family

2/10

Poor

22 Feb 2026

Ashley

No hot water, barely warm. Then on day of check out 1 elevator was broke and waited 30 min for the other elevator only to end up having to walk down 5 flights of stairs with all our luggage and a 4 year old. On top of that my daughter waied 1 hour for valet to bring her car after several requests then she was laye to her volleyball tournament. Very hunhappy and would like some reimbursement.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Marissa

Amenities definitely stood out, we would have liked our room made over with the beds made and new towels but that was not possible according to staff. We ended up having to get towels from the pool. Other than that the hotel was nice and comfortable.

Partner

10/10

Exceptional

22 Feb 2026

Milton

Staff and amenities. Check out had to wait 20 minutes for elevator. Only one was running. There was hair in the bathroom sinks. The remaining rooms were very clean.

6/10

Pleasant

21 Feb 2026

Ashley

Room was clean and spacious for 3 of us. However, we booked an ocean view room without knowing there was a difference between having ocean view, versus ocean front. We had a corner view of the room and the other view was of the street/dumpster trash area. There was also barely an hot water for taking showers. And we took them at different times. I do want to shout out valet they were super fast and nice every time!

Friends

10/10

Exceptional

20 Feb 2026

Kimberly

Wonderful stay! Room was spacious, clean, and full of all the amenities. Will definitely return.

Partner

10/10

Exceptional

17 Feb 2026

Jenise

Very nice

4/10

Poor

16 Feb 2026

Monique

There was trash left in front of my room for two days as well as laundry. I was unable to get trash bags for the kitchen and no dolly was available for check out and I had to carry heavy luggage as a disabled veteran.

Partner

4/10

Poor

16 Feb 2026

Erica

We did not have any hot water in our room.

10/10

Exceptional

16 Feb 2026

Hubert

Great service and accommodations. Would definitely book again.

Friends_and_family Family

4/10

Poor

16 Feb 2026

Monica

This hotel is beautiful but my stay was absolutely terrible! I booked an ocean view balcony room and they gave me a room that looks at the street and told me the description is wrong. The front desk staff told me that if you look at a map key it’s a “view” of the ocean; NOT the actually balcony. So needless to say will not be back!

2/10

Poor

16 Feb 2026

Paula

We had dirty sheets ( BLACK STAINS)
Coming out of the elevator on the 5th floor - there was a worker sanding above the elevator door, when it opened we got covered in white from sanding as we walked out and I got speeding stuck in my eye. I am going to Dr as I just got home being from out of town it would have cost me an arm and a leg to visit a walk in or emergency visit.
There were 4 screws left outside our door laying by the threshold, got stuck in my new shoes. All around upsetting ! Great location AWFUL STAY !

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Tammy

The room was beautiful and clean, staff was great and very helpful

Friends_and_family Family

4/10

Poor

10 Feb 2026

Brittany

There was a hvac fire on the 13th floor our first night there. They evacuated everyone outside while they attended to the fire. They initially said we could enter again and by the time we climbed 10 flights of stairs for the third time we were asked to evacuate again. It was 19 degrees outside and there was very little communication from the staff about how they would like us to proceed/evacuate/ or emergency plan.

Business_and_leisure Family_with_children

6/10

Pleasant

08 Feb 2026

Paula

We've now stayed here twice. The elevator wasn't worjing last year and we waited hours. We stayed again because that was the only issue we had. Low and behold, it didnt work this year either. We had a \"fire\" at 1am. I'm glad everyone was safe but we just stood outside in 15° with no news at all. It was all just a little too much.

Business_and_leisure

8/10

Excellent

08 Feb 2026

Joseph

The staff we really friendly

Business Self

6/10

Pleasant

08 Feb 2026

Keith

Staff was amazing

2/10

Poor

31 Jan 2026

Ernie

Staff was n

10/10

Exceptional

25 Jan 2026

Lynneshia

Clean and I felt really safe they have top tear customer service!! can’t wait to stay again!!

Leisure Family

10/10

Exceptional

24 Jan 2026

Daeseanda

Nice and clean appreciate it

Leisure Family

10/10

Exceptional

24 Jan 2026

Sarah

Very clean room and bathroom! Amazing view of the beach. We absolutely loved the bed pillows and hated to leave them behind. The staff of ladies that check us in were extremely professional, very nice and welcoming, same with checkout. Overall wonderful stay and I would return.

Leisure Family

10/10

Exceptional

24 Jan 2026

Robin

Everything was great

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

Maria

Clean room with so many amenities that we enjoyed!