Name: Surestay By Bw Virginia Beach Royal Clipper
Address: 3508 Atlantic Avenue, Virginia Beach, 23451, US

6/10

Pleasant

01 Aug 2026

Mahlet

Don’t believe the picture they posted on the website it’s motel not hotel.

10/10

Exceptional

31 Jul 2026

Boone

Excellent

10/10

Exceptional

31 Jul 2026

Alba

La recepción estuvo genial muy amable

10/10

Exceptional

31 Jul 2026

Sylvia

The convenience and location the Hotel to the Beach. Staff was Amazing. The Breakfast room could have been better.
When I return this will be my Place.

10/10

Exceptional

29 Jul 2026

Darlene Elenora

The staff was very helpful and accommodating to our needs! The hotel is very clean and close to the beach!!

2/10

Poor

28 Jul 2026

Obaidullah

Not a good experience

8/10

Excellent

28 Jul 2026

Eric

for the price value, it was alright
I would love to see some improvement on the infrastructure
Breakfast was ok, the room were clean, staff was nice but the kitchen was missing item

6/10

Pleasant

28 Jul 2026

Hugo

Fourmis dans la chambre et dans la chambre de bain , ménage très très minimaliste . Très très bruyant

2/10

Poor

27 Jul 2026

Sonya

Do not stay here!! During check in, I was told that the first night had already been charged to my credit card even though I selected the option to pay at the hotel. I wanted to use my credit card for incidentals only and had all cash to pay for the room on arrival. The front desk refused and only allowed me to pay for one night in cash. Upon entering our room, we found that it hadn’t been cleaned!!! The shower was dirty, the sink had hair in it, the toilet had poop stains, there was a white, milky substance dripped and dried on the side of the bed frame, a cup of syrup inside the refrigerator, sand in the floor throughout the room, and the microwave had greasy fingerprints all over the front of it!! It was just disgusting! After bringing it to the front desk’s attention and talking to the manager, we were asked to leave the room while they sent someone up to clean it. Mind you, this was all during our paid stay. There’s no elevator. Pool was dirty and tiny. Oh and most importantly, at check out, I asked for a receipt and was told that I had to get it from hotels.com. Well, when I received the receipt, they had billed my credit card for both nights even though I paid for one night in cash. It took several attempts with the hotel manager and a threat to dispute charges with my credit card company to rectify the situation! This was not a vacation; it was a nightmare!!! This caused me much emotional distress and I would not wish this situation upon my worst enemy!! BEWARE!!

10/10

Exceptional

26 Jul 2026

Rameez

Clean room,
Staff very courteous and helpful.

10/10

Exceptional

21 Jul 2026

Andrea

The proximity to be beach was amazing, and to have parking was awesome. The suite with the fridge and stovetop was great, we had everything we needed. Would have been nice for more than one waffle maker in the Breakfast Room, but that's a small thing! Would stay again and recommend.

Family_with_children

10/10

Exceptional

19 Jul 2026

Guadalupe

The staff was excellent, and the rooms were spotless.

Partner

6/10

Pleasant

16 Jul 2026

Scott

Dad with two teen daughters.

The hotel is about what you’d expect. It isn’t the Grand Floridian, but it also isn’t a bad place to stay. It’s basic. Bed, shower, tv, COLD AC (individual, not central!), and free breakfast. It has parking, you’re across the street from the ocean, and it’s up the beach amongst the higher-end, family places. It’s like this: if you are a “finer things” kind of person, have high expectations, want to feel “taken care of”…it’s probably not the place for you. If you are more of the “it’s just a place to sleep” kind of person, this could be right up your alley.

PROS: location, felt safe, wasn’t loud, everything worked (more or less…well enough).

CONS: it’s not fancy in the least, doors stick, tv was fuzzy, lights outside were BRIGHT all night (close the curtain!).

I would stay here again for sure.

6/10

Pleasant

13 Jul 2026

Audel

It was very clean, good price.
But the swimming pool was to small, can’t put more then two family’s in it.

Family

8/10

Excellent

11 Jul 2026

Erika

👍

Partner

8/10

Excellent

09 Jul 2026

Briana

Great location off of the beach! Rooms were clean. The front desk guy was amazing

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Madelyn

Great hotel and front desk staff. My 2nd time here and not disappointed. Thank you

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Jennifer

Basic breakfast, a place to stay without breaking the bank.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Selina

Very nice people, close walking to ocean, and clean rooms

Family_with_children

8/10

Excellent

27 Jun 2026

Socorro

Good staff

Partner

8/10

Excellent

25 Jun 2026

erin

It was plain but gave us the basics of what we needed: right by the beach, clean room, shower door (I hate dirty curtains in hotels), fridge and cable tv. It was like a cute little dorm. Only issue was not that of the hotel but the airplanes from the military flying all night were a bit of a nuisance. If you are looking to save money because you only need to shower and sleep then stay here. Parking included and easy too.

Partner

10/10

Exceptional

23 Jun 2026

Bruce

Clean room, great location. Upon departure, realized I left my ID and bank card in the room. Owner went out his way to locate my belongings. Much appreciated.

Family_with_children

2/10

Poor

22 Jun 2026

Kifle

This is. 2 star hotel. Not worth over $400 per night. This is not the hotel advertised. It was supposed to be ocean front with indoor and outdoor pools. The room was supposed to have / bathrooms and not one. The A/C sounds like a helicopter and hard to sleep at night. A refund is due

Friends_and_family Family

4/10

Poor

19 Jun 2026

David

The good news is that this hotel met the minimum requirements. It was clean and quiet, with a comfortable bed.
But it is not well-maintained:
- Our room was a 3rd-floor walkup. The only elevator only reaches half the rooms (one side) of the hotel
- There was no ceiling light in our room, and the desk light was dead. The front desk staff eventually brought us a new lightbulb. (They have no maintenance staff at night). The bulb flickered badly, and the lamp killed the new bulb too, within 10 minutes.
- There was no soap/body-wash in the bathroom dispenser
- The shower water took 5+ minutes to reach temperature
- We had insects (earwigs?) scuttering across the floor

On the plus side, the staff that was present were cheerful and helpful

4/10

Poor

19 Jun 2026

Johnetta

I would not choose this location again

Friends_and_family Friends

10/10

Exceptional

18 Jun 2026

Malinda

The staff was very friendly and the room was clean. Also, the housekeeping team were amazing, and one even went above and beyond to make sure my stay was great.

Self

10/10

Exceptional

18 Jun 2026

Paul

Friendly staff

Family_with_children

2/10

Poor

17 Jun 2026

Tyler

Dirty not well kept up with

10/10

Exceptional

16 Jun 2026

Abey

We stayed for 3 nights and it was honestly the best the staff were so nice and made you feel safe!!! The breakfast was great and the pool was nice. The view was just right!! Would stay again!!

Friends

8/10

Excellent

15 Jun 2026

Casandra

The staff and property manager were wonderful. the room, while updated was not what we saw pictured on Expedia. This property was right off the beach.. there was anther surestay studio right ON the beach. I believe this is the one I thought I was booking. continental breakfast was not as pictured but fruit and dry cereal. there are plenty options around the hotel however. I would not stay again I would make sure I select the right hotel that's my error but we still had a wonderful time and would come back to Virginia Beach!

Partner

8/10

Excellent

14 Jun 2026

Deborah

Room was very clean. Having a kitchen is a bonus. Free parking. Across street from boardwalk. Small outside pool. Continental breakfast.

Partner

2/10

Poor

12 Jun 2026

Ryan

The women who checked us in treated us weirdly because my husband and I are in our early twenties. She was pretty rude and told us to “be good” which is a weird thing to say to anyone especially adults. The king bedroom only came with one blanket which is not enough for two adults. The bathroom had hair in the shower.
The man who checked us out was super nice and helpful!!
Overall I personally wouldn’t stay in this place again, just spend the extra money to stay in nicer hotel.

Partner

10/10

Exceptional

11 Jun 2026

Karen

Super clean. Breakfast was wonderful. The staff was super friendly.

Family

10/10

Exceptional

07 Jun 2026

Joseph

Josephine the front desk clerk is a Rockstar! Her beautiful soul made for a great mini vacation from the very start! Give her a raise!

Family

8/10

Excellent

03 Jun 2026

Glenn

Nice and clean. Would stay there again.

Partner

8/10

Excellent

02 Jun 2026

Steve

Good location for activity

Self

8/10

Excellent

30 May 2026

Christine

Only issue i had was the faucet in the bathroom would stop and come out forcefully and splash all over. Like it wasnt used for a while. Everything else was great. Bed was comfortable. Right across the street feom the beach and close to restuarants.

Partner

2/10

Poor

28 May 2026

Faria

Overpriced, poor breakfast, name was confusing with a similar hotel name, no sofa and mirror in the room.

8/10

Excellent

25 May 2026

NIKOLAOS

THE LOCATION

Family

8/10

Excellent

18 May 2026

Randi

Close to beach. Room was clean and comfortable. Parking was a challenge in evening when hotel was full.

Partner

4/10

Poor

17 May 2026

Gary and or Fran

Basic bare continental breakfast. Beds very hard & very cheap pillows. Elevator took too long regardless of guests quantity. Room extremely tight. Photos & reviews of rooms & hotel on their website very deceiving. VB changed for the worse. Although the manager was very pleasant, we Will NOT be staying there ever again unless renovations are completed

Partner

8/10

Excellent

10 May 2026

Shavon

It was in a great location. The staff was friendly. Not that luxurious but I would go back.

Friends

2/10

Poor

05 May 2026

Eli

3 rate hotel.

8/10

Excellent

29 Apr 2026

Quan

Good place to stay

Family_with_children

10/10

Exceptional

24 Apr 2026

Jodie

Very nice place to stay. Across the street from the Beach, which is great. Gentleman that is in charge is very nice, professional and overall great guy. Would definitely stay there again

Partner

6/10

Pleasant

19 Apr 2026

Amber

Friendly staff, definitely needs an update.

Family

10/10

Exceptional

19 Apr 2026

Nicola

Good parking

Partner

6/10

Pleasant

16 Apr 2026

Jason

Wasn’t aware that the property was under construction it was the second week of April so the pool wasn’t available. Location was good. We are only three blocks from our event so that was a plus overall three stars.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

WILLIAM

Felt safe at motel

Family

10/10

Exceptional

12 Apr 2026

Sergey

The staff at the reception was very nice and professional

10/10

Exceptional

05 Apr 2026

Judith

Breakfast menu was limited, no syrup

Family_with_children

2/10

Poor

03 Apr 2026

Casandra

Don’t know I didn’t stay long wasn’t worth it

Family_with_children

10/10

Exceptional

31 Mar 2026

evelyn

Overall we have a very pleasant stay.l. Nice staff
Phone is not working

8/10

Excellent

26 Mar 2026

Richard

Very nice staff!!

Self

10/10

Exceptional

25 Mar 2026

Sheila

We thought that it was clean and up to date. The staff was very accommodating. We hope to stay again in the future.

Friends_and_family Family

8/10

Excellent

24 Mar 2026

Aureliz

The outside looks a lil run down but the room was pleasantly surprising. Clean and renovated. Loved that the flooring was not icky carpet. Was here for work, night shift, housekeeping let me sleep during the day without interruptions and worked around my schedule. Internet was sufficient. Breakfast room was open 7-10am. It had a waffle station, packaged pastries, bagels fruit, juice and coffee. Vending machines had expired sodas and the laundry area was only coins no tap and pay or change machine available. No ATM either so bring cash for laundry. Overall a good stay for the price. Room adequate, curtains let in a bit of light, beds were comfortable

Partner

8/10

Excellent

23 Mar 2026

Emily

The staff is always kind, and the rooms are clean and convenient to the beach.

Partner

10/10

Exceptional

22 Mar 2026

Nemahun

Great

Friends_and_family Family

8/10

Excellent

21 Mar 2026

Shakela

The pool wasn’t open, didn’t need to wash clothes but I enjoyed my stay.

Family_with_children

6/10

Pleasant

16 Mar 2026

Nicole

Friendly staff and clean, but it definitely needs some upgrades. Property has noticeably declined since we visited last year. Honestly, we probably won’t stay there again until it’s been remodeled/refreshed.

Family

10/10

Exceptional

14 Mar 2026

Stephen

The staff was very friendly and accommodating. This hotel is relatively newly renovated, but admittedly the bones of the building is very thin. Overall, I would definitely stay there again. Don't expect much in terms of the free continental breakfast, cereal, juice, bagels, and prepackaged danishes is all they had. Plenty of breakfast restaurants nearby.

Self

10/10

Exceptional

13 Mar 2026

Cristina

This hotel was surprisingly good. I say surprisingly because it was one of the more affordable locations in the area. The rooms were nice and clean, seemed upgraded, the front desk lady was uber pleasant and helpful. Highly recommended.

Self

6/10

Pleasant

13 Mar 2026

Jasmine

I wouldn’t say it’s a real continental breakfast as promoted on the listing

Self

10/10

Exceptional

10 Mar 2026

Michelle

Good quick breakfast, amazing staff including house keeping

Friends_and_family Family

4/10

Poor

08 Mar 2026

Donna

Although the property was extremely dated, the room renovations in my space were nice.
The first night was accompanied by high traffic(hotel had no control over) by it settled down and pleasant rest was attainable.
However, the second night was extremely unnerving! With in the hotel was constant movement like the sound of furniture sliding(below or to the side of my room), and literally heavy stepping or pacing back and forth through the room above or beside. This went on all evening and night! I finally called the manager after 11pm I do believe and it stopped, and started again! He instructed me to call the front desk, so I did but NO one would answer after repeatedly trying. I checked out just before midnight because I could not get any rest. Exhausted I started my departure, after being awake sense 4:30 A. M. I was very disappointed.
The lady at the desk asked for a hug of all things instead of offering solutions. She asked why didn't I call? The two associates smiled after I stayed that I had been trying to reach them. God forbid something worse were to have taken place!
For $100/night after taxes I would expect much better conditions!
Housekeeping staff was very pleasant!

Self

10/10

Exceptional

07 Mar 2026

Jonathon

Love this location, I’ll definitely be back

8/10

Excellent

01 Mar 2026

Ernesto

Room was not cleaned the day of my second night stay

Self

2/10

Poor

25 Feb 2026

Mark

A paid reservation was made through Expedia, with email and text message confirmations.
Upon arriving at the SureStay Hotel by Best Western, I was told I did not have a reservation, there was no more room, and that the hotel would not assist me in finding alternative accommodation. I did not exist, according to their records.
I experienced lack professionalism and pure incompetence. I would avoid this place if at all possible.

Business_and_leisure Family

10/10

Exceptional

23 Feb 2026

Savannah

Staff was very nice! Everything was as pictured online. Room and bathroom were both very clean.

Partner

8/10

Excellent

30 Jan 2026

Donjanea

Clean room, spacious, within walking distance from stores, shops, bars, and the boardwalk

Leisure Partner

10/10

Exceptional

26 Jan 2026

Regifel

Mr. Bryan was very helpful and jolly. The room was very clean.

Leisure Self

10/10

Exceptional

22 Jan 2026

Anthony

Parking was easy. Breakfast was daily. And coffee was everyday

10/10

Exceptional

19 Jan 2026

Phillip

The staff were amazing and very friendly and helpful.

8/10

Excellent

09 Jan 2026

Lorenzo

The stay was good. I could tell that the room had been renovated. The only thing I noticed was that the soap dispenser needed to be refilled. Otherwise, my stay was fine.

8/10

Excellent

01 Jan 2026

Deborah

We did not do the breakfast. Room was clean. Staff was very nice and knowledgeable. Parking was fine. It was difficult using the luggage cart because we had to lift it up the curb and entry into the room.

Leisure Partner

10/10

Exceptional

01 Jan 2026

MARK

Yes the room was spotless in the staff was extremely courteous very nice place I'm definitely going to go there the next trip after Virginia Beach

10/10

Exceptional

29 Dec 2025

Margaret

Check-in easy and friendly. Room very clean. Will come back!

10/10

Exceptional

27 Dec 2025

Mary Jane

Safe accessible parking.

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

James

Nice rooms

Leisure Family

10/10

Exceptional

18 Nov 2025

Seyit

.

10/10

Exceptional

17 Nov 2025

Oleg

The room was spotless and service people very courteous. The bed was squeaking though.

8/10

Excellent

11 Nov 2025

Heidi

Clean room, a bed and bathroom were all that I needed and they provided. Parking was easy. Across the street a large hotel played outdoor music all day and night. That was annoying but not the fault of SureStay.

10/10

Exceptional

02 Nov 2025

Lisette

Josa at the front desk was so welcoming. She made our stay wonderful and will definitely will come back to visit her. Room was very clean and comfortable. Unfortunately there were annoying neighbors but by no means that was the hotels fault.

Business Partner

10/10

Exceptional

29 Oct 2025

Charles

Staff was 😃👍

Leisure Self

6/10

Pleasant

27 Oct 2025

jason

Everything was good but low water pressure in sink and shower

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

Andres

Good location, excellent services

8/10

Excellent

23 Oct 2025

Lois

Friendly, helpful staff. Clean towels daily.

Leisure Friends

4/10

Poor

22 Oct 2025

DEBORAH

When we first checked in the man and woman at the front were bickering like a married couple. The room smelled musty, and the mattresses were just sitting on a flat wooden frame. Every time you leaned against the bed or sat down on it with mattresses with slide partially off the frame.

Friends_and_family Family

6/10

Pleasant

20 Oct 2025

John

About what you'd expect for the price. Nice beds, paper thin walls. Clean overall appearance, still has a couple of cockroachs. Provided mini-fridge and microwave. Fridge actually functions as mini freezer and microwave is too small to fit most meal prep containers.

Overall not a bad stay, just not a great one either. It's worth the asking price

Business Self

8/10

Excellent

18 Oct 2025

Mark

Breakfast room is a good idea, decent room, oceanfront access is good, housekeeping forgot to change my bedding during my three days stay

Leisure Self

8/10

Excellent

09 Oct 2025

Deborah

Price was good for my visit.

8/10

Excellent

07 Oct 2025

Darlene

Everyone was great at Surestay. The staff was great. They took very good care of us. Every day. Everyone made sure we had everything we needed. The room was very clean. Continental breakfast was great also. I truly enjoyed our stay there.

Leisure Family

10/10

Exceptional

06 Oct 2025

Tina

The room was clean the staff was so friendly and helpful. Would stay here again.

10/10

Exceptional

06 Oct 2025

Leigh-Ann

Owners were very kind!

Leisure Pet

10/10

Exceptional

06 Oct 2025

Nataliya

I stay in this hotel twice a year and enjoy every moment of my stay there. Very clean, close to the beach, lots of shopping and dining options. But the most amazing is the staff who are always there to help with your requests. I only mentioned in my check in review that I missed the coffee maker in my room and five minutes later the hostess was at my door with the coffee maker. Thanks to the people who run this place.

Business Family

10/10

Exceptional

05 Oct 2025

Debra

Across the street from the beach. Plenty kf places to shoo and eat. Next to the trolley stop. Front desk lady was the best. Very friendly abd informative. Breakfast was ok. Nothing big. Creal, waffles, yogurt, toast, bagels and fruit. Just something to start your day.

Partner

4/10

Poor

04 Oct 2025

teresa

No

The pool is the size of a backyard fish pond. It is NOT “on the beach” as stated & it does not have an ocean view. It also has a similar name to a nicer hotel down the street. I must say that the desk clerk did try very hard to right things & allow me to stay at their sister hotel (with the view & on the beach) However, I still don’t see a refund on my credit card.

Self

10/10

Exceptional

24 Sep 2025

Kenneth

Friendly staff. Good place to stay.

Leisure

10/10

Exceptional

24 Sep 2025

Walter G

Price was fair, I just went 1 night for a fishing trip. This property had what I needed

Leisure Friends

10/10

Exceptional

24 Sep 2025

Casey

I stay at many hotels in the US because I travel a LOT and I can honestly say that I had the absolute BEST experience at this hotel . SureStay by Best Western Royal Clipper , words can not describe how AMAZING you treat your guests ! I was sad to leave because I was treated like family and Josa at the front desk was wonderful, as well as the Manager he was such a kind hearted respectful man and both of them go above and beyond with everything they do there . The area is so safe and about a 2 minute walk to the beach . The rooms are spacious , very clean and when I first walked into the room it was like a breath of clean fresh air . I'm a person that notices everything, every detail and I have ZERO complaints. I stayed there with my son and we attended the Nas Oceana Air Show so the hotel was completely booked and it was quiet , relaxing and overall just an amazing experience. We also got to see the ocean from our room and the jets including the Blue Angels flew right over the hotel . My son and I thank you so so much for the amazing experience and we will definitely be back next year for the Air Show to stay longer than 4 nights, we may even be back sooner . Top of the line service , amazing staff that treats you like family, safe , fresh and clean , short walk to the beach, great price , free breakfast , on site parking , the list goes on with the great amenities this hotel has to offer. I highly without a doubt recommend SureStay by Best Western Royal Clipper!

Leisure Family