Name: Hilton Vacation Club Ocean Beach Club VA Beach
Address: 3401 Atlantic Ave, Virginia Beach, 23451, US

Hilton Vacation Club Ocean Beach Club VA Beach

Virginia Beach - VA · United States

100 reviews shown

10/10

Exceptional

19 Jul 2026

Shane

Clean Room

Partner

10/10

Exceptional

18 Jul 2026

Nefertari

Clean room, staff was great and the outdoor and indoor pool were wonderful

Family_with_children

4/10

Poor

18 Jul 2026

Justine

Hotel was really run-down. I am not sure housekeeping actually does any cleaning. My room and bathroom floors especially, were full of sand. I found toys underneath the AC unit, from previous guests, so the floor was never cleaned between guests. The countertop in the kitchen area had gross brown crusty stuff smeared all over. Not once during my weeklong stay did housekeeping come clean our room or give us fresh linens. My room had the terrible smell of fresh paint. The bathroom door appeared to have water damage and was swollen/bubbled up and wouldn't close completely. We had a sign hanging on our door for a local competition and someone stole it off our door. The front desk did nothing to help us figure it out, even when I asked if maybe housekeeping took it down by accident. The woman working the front desk was extremely rude, I left an article of clothing at the pool and asked if someone had turned it in and her response to me was to look online. Not friendly, not helpful and should definitely not be working in hospitality.

Family_with_children

4/10

Poor

18 Jul 2026

David Allan

Dont expect a 5 star out of this place. 3 star max. No breakfast, no coffee other than the two they give you for the whole week. In the 7 days they only serviced the room once. all the vending steals money and doesn't dispense. Never received the servises requested. I Will not recommend this place.

Partner

4/10

Poor

17 Jul 2026

Heather

We splurged for the bi-level room. The set up was great as there was a downstairs with living space and full kitchen. Upstairs had two bedrooms each with a king bed and two bathrooms. So the room layout was perfect for my four person family. But, upon arrival, we were delayed from check in by 2.5 hours, woke up after our first night to find two of the four AC units leaking. And one downstairs may not even work; it was hard to tell. We needed to use two bath towels to sop up the water and got no replacement towels even though the concierge said they would be sent up. They came a day later after requesting them again. The one shower had two waterfall shower heads and two sets of side nozzles that didn’t work properly so we only used the waterfall ones. The shower was leaking into the bedroom. The walls had stains and bubbling paint. The carpet around that adjoining wall was all wet. Then there were little things that weren’t there and if they were would have made the stay a little better: adding towel bars for the hand towels, adding instructions for how to use the unlabeled buttons for the shades in the living space.

Family_with_children

8/10

Excellent

17 Jul 2026

Donald

Room was very clean. Staff was very friendly. Traffic jam loading and unloading car. A little maintence/upkeep needed. Large flower pots around outside pools all empty. Would be so pretty with flowers or greenery! The waterfall by the pool (outside portion) not working.Pools were clean Great location! Great family orientated resort! All in all, a nice resort and we will be back!

Partner

6/10

Pleasant

16 Jul 2026

CHRISTOPHER

The property location is great. Parking is great. The pool is more for kids. It goes up to 3.6 ft deep. Not too great for adults to dip. The Queen suite bed was very uncomfortable and small. I really believe it was a full size bed in the bedroom. The sofa bed was a queen.

Family

6/10

Pleasant

16 Jul 2026

Tara

Pools were dirty, room wasn’t ready until 2 hours after check in time.

Family_with_children

10/10

Exceptional

14 Jul 2026

Kenneth

Had a wonderful vacation here! My family and I really enjoyed this hotel!

Friends_and_family Family

2/10

Poor

13 Jul 2026

olufemi

Terrible experiences with bad room staff members and no better food to eat.

Partner

8/10

Excellent

13 Jul 2026

Ernest

The HVAC units were so loud that we were not able to sleep well.

10/10

Exceptional

13 Jul 2026

Greg

Hotel was real clean and the staff was very helpful. the tv had a issue the first day but maintenance came within minutes of me calling to fix the issue.

Friends

10/10

Exceptional

10 Jul 2026

Huabo

Family friendly hotel in Virginia Beach.

Friends_and_family Family

2/10

Poor

06 Jul 2026

Nathan

didn't like anything at this property. do not stay here. Roaches, air conditioning units making noises like it's barely hanging on..Squeaky doors. and staff not helpful at all

Family_with_children

10/10

Exceptional

05 Jul 2026

Lauren

Great spot, great staff. Tortugas tiki bar is connected to the property which makes it easy to grab drinks and snacks, but maybe take a walk a few blocks down when it’s time for a “big dinner”. Room was clean as were all amenities. This hotel is very family friendly, but it wasn’t obnoxious. It’s easy to spread out with the different pools. If you want a more relaxing vibe, the Oceanaire club is right next door with adults only pool and hot tub. Hotel is steps off the beach and in a great spot on the boardwalk. I’ll book here every time we come down.

Partner

10/10

Exceptional

04 Jul 2026

Rebecca

Great place

Family_with_children

2/10

Poor

03 Jul 2026

Michael

Loud.

Self

8/10

Excellent

02 Jul 2026

MARY

I would say the grounds are beautiful the pools, the landscaping, the views priceless but I will say that when we checked into our room, the bathroom smelled like somebody had just smoked marijuana in there and it didn’t look like it was really cleaned well the floors and everything. Our bed was hard as a rock and not firm. It was like there were no springs left. We love the view and we will be coming back next year just next-door to the newer Hilton, but it’s just a beautiful vacation spot. I just hope that it’s (cleaner) next year lol the room.

Friends

8/10

Excellent

01 Jul 2026

sharonda

The staff here at the Ocean Beach Club were more than hospitable. They treated us like family!!!

Family

8/10

Excellent

30 Jun 2026

Jimmie

Security from elevator access. Not restricted to guests only

Friends

8/10

Excellent

29 Jun 2026

Guillermo

The tikki bar outside by the pool can get pretty busy so personnel serving can give you attitude for anything and you could be waiting forever....nobody even coming to at least say we'll take your order soon. When not busy beautiful kind individuals. Besides this everything else is very good 😊

Partner

4/10

Poor

28 Jun 2026

Anthony

My room smelt moldy as soon as you walked in. The shower curtain had mold on it, my wife got bit by something in our bed the first few nights and some special chocolates we bought for our kids back home got taken from our room from room service.

Family_with_children

6/10

Pleasant

27 Jun 2026

Natalie

The actual property was clean. Wished it was help when we arrived to get a cart. I also saw an older couple that had to get a cart and get their own things on a cart. It was Juneteeth weekend with No live R& B music for entertainment or nothing representing Happy JUNETEENTH. Asked for wash cloth and towels in the am, had to call again and received it that evening.

Partner

4/10

Poor

25 Jun 2026

LaVerne

The location and facility is very nice but the rooms were not clean, dusty furniture, trash under the air conditioner and in the bathroom, hair on wash clothes and bed linens and the sofa and chair made us itch.

Friends_and_family Family

8/10

Excellent

24 Jun 2026

Retineae

Me and my significant other had a blast would definitely return and recommend to everyone we know.

Partner

8/10

Excellent

23 Jun 2026

Tori

Absolutely lovely place to stay in VA beach! Staff was helpful, kind, and very friendly, the grounds were beautiful and the amenities were amazing. I will be back for a personal self-care weekend!

Self

6/10

Pleasant

21 Jun 2026

Maria T

Not the best but not bad at all maybe because we were there Father’s Day’s weekend. Too busy and room was not ready on check in time it was 2 hours delayed. Transferred us to another room. On the good side staffs are very accommodating

Pet

8/10

Excellent

21 Jun 2026

Alejandra

Localization is great!

Family

10/10

Exceptional

16 Jun 2026

Dale

Very clean hotel would stay again.

Self

10/10

Exceptional

12 Jun 2026

Santos

Rooms were clean. Staff was very pleasant to work with. Well maintain property right on the Beach couldn't ask for more.

Partner

10/10

Exceptional

11 Jun 2026

Courtney

Great family vacation property! Very clean, right at the beach, nice pools!

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Faith

Property was clean, room could have used more cleaning on surfaces. Great staff

Family_with_children

4/10

Poor

11 Jun 2026

avari

This was a spur of the moment stay, and I did not put a lot of research into the hotel before booking. We were coming from a nearby location so got to the hotel way before check in and I was not expecting a room at the time of arrival (11:30am) The staff at the fron desk were pleasent and helpful and preregistered me so when the room was ready all of the paperwork would be complete. They also provided a welcome bag including hotel information, 2 bottles of water and the key and wristbands needed to use the amenities which was a nice perk. The pool area had a children's pool and then a free for all pool. The pools were small so the pool being used by everyone was quite crowded but mainly by young (under 10) children that were poorly supervised. There is no lifeguard or staff to monitor the pools so if parents aren't paying attention the pool is kind of taken over by kids jumping off the sides or throwing balls while others are trying to use the pool. I received a text at 3:30 that my room was ready and it all went downhill. When we got to the room given it was occupied. It then took over an hour for another room to be given to us but quoted as \"an upgrade.\" I had booked a king studio, and their version of an upgrade was giving me a queen \"suite.\" The room had no hand soap or bodywash in the bathroom and we were told some would be brought right up, which never happened. Sliding glass door in the bedroom didn't close which let all of the AC out the door.

Partner

6/10

Pleasant

10 Jun 2026

Melissa

I booked a Oceanfront Room Suite with a King bed. When we arrived, first the room was very small, don't let the pictures fool you. Second, the bed was not a Kind, it is a Queen. When I called down to the front desk, they told me all oceanfront rooms are queens. Not sure, but the seems like false advertising. Very disappointing. The rooms are a bit dated, with dated furniture, no closet, only an armoire. That being said, the hotel was very nice, nice pools and small bar outside. Nice indoor adult only pool too! Front desk staff were very helpful and nice.

Partner

2/10

Poor

10 Jun 2026

JIM

This is the worst hotel we have stayed in.

6/10

Pleasant

08 Jun 2026

Jose

We had a great stay but our freezer was broke and noisy, the hotel room floor was swept but hadn’t been mopped in a long long time our feet were immediately black and disgusting so we bought cheap slipper socks, and the kids pool was in need of some repairs and updating and warmer water! The other pool was adults only so I don’t know about that one but if you are going to limit where I can go with my kids atleast make the water WARM.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Zachary

Close parking

Partner

2/10

Poor

07 Jun 2026

Christopher

I never leave bad reviews. However this had to be the absolute worst experience all around at a hotel I have ever had. I will absolutely never stay at this hotel again. The oceanfront view was beautiful. Unfortunately, that was the highlight of our stay.

I booked this trip to attend the Dave Matthews concert. Upon check-in, told the room would be guaranteed ready by 4:00 PM, which allowed enough time to get settled before the concert. Instead….waited over an hour past that time while receiving multiple assurances that the room would be ready “soon.” No one proactively communicated the delay, and the timelines given were repeatedly missed. Almost 2 hours after the guarantee check in the keys were available.

As professional who works in customer service, I understand that delays happen. What was disappointing was the lack of communication, accountability, and urgency throughout the process. Several staff members provided conflicting information, and one employee even blamed another employee’s inexperience rather than focusing on resolving the issue.

Once finally received the room, we discovered a clogged sink, a non-working light fixture, and damaged furniture. While the view was beautiful, the overall experience did not meet the expectations associated with the price paid or the Hilton brand.

If you are traveling during a busy season and have time-sensitive plans, I would strongly recommend preparing for potential check-in delays and managing.

10/10

Exceptional

07 Jun 2026

Norma

We stayed for the weekend.
Loved the location. Away from large crowds. Our suite had everything. Spacious and comfortable. The staff were phenomenal. We had an awesome time especially the kids. I will definitely come back.

Family_with_children

2/10

Poor

07 Jun 2026

Curt

Denied option to PAY for late check-out even though I asked 2 days in advance.
If you check-in on Friday, Saturday, or Sunday be prepared to wait for a LONG TIME.
Unloading at the curb is not an option.
You will be hauling your luggage through the parking garage and waiting even longer to use the parking garage elevator.
I understand that this is the beach but the parking garage elevator hasn't been cleaned in months and has a horrible stench.

Partner

10/10

Exceptional

05 Jun 2026

Le'Twanya

My family and I had an amazing stay at Hilton Vacation Club Ocean Beach Club! This trip was very meaningful to us because we were celebrating both my daughter’s 4th birthday and my graduation weekend, and the experience exceeded our expectations.

The resort was clean, comfortable, and in a perfect location right by the beach. The staff was friendly and welcoming, which made our stay even more enjoyable. We loved being able to relax, enjoy being at a walking distance from the beach, and make special memories together as a family.

Everything about our stay helped make our celebration weekend feel extra special. My daughter had a wonderful birthday, and I couldn’t have asked for a better place to celebrate such an important milestone in my life.

I really enjoyed my time here and can’t wait to come back again in the future. Thank you for helping make our special weekend one to remember!

Friends_and_family Family

2/10

Poor

04 Jun 2026

David

The ac did not work nobody came to fix it

Partner

10/10

Exceptional

02 Jun 2026

Lasya

Staff were very helpful. Room was clean. Very close to the beach.

Friends

6/10

Pleasant

02 Jun 2026

Cynthia

First off, I'd like to say that the staff was great, helpful, professional, friendly. No complaints there. I lay the blame more on the Hilton brand, which used to stand for something above average, even luxurious. There are multiple Hilton hotels in this area now, some next to each other. Anyway, my issues: the towels were thin, the toilet paper and tissues were cheap, there were four square-ish pillows on the bed with their pillow slips folded inside because they weren't even standard sized pillows. The toilet seat had two chips in it. The bath had chips and scratches/stains on it. There was nothing in the mini-fridge, not even a bottle of water for the room. The air conditioner was noisy and inefficient. The bathroom had a fake dresser in it, with drawers that didn't open, so no bathroom storage except for the bottom shelf where towels and paper products were stored. I also found the bed hard, but that is a personal preference. Finally, they clean rooms only if you request it; I undestand that is \"environmental\" and you can ask. It was just a bit jarring to be there for four days and tidy up myself and make the bed. PROS: Nice patio and pool, with lots of tables and chaises, good bar and kitchen service, live music (though both live and recorded music was too loud to have a conversation over), great location next to the beach and boardwalk, so great views and sea air. Fire pit at night. And once again, just wonderful staff. Price is relatively reasonable.

Family

4/10

Poor

01 Jun 2026

Hunter

Check in staff on 5/30/2025 was great, very helpful, very professional and friendly.

Room had literally just been painted and the fumes were horrific. Safe was inoperable. Same friendly staff changed my room.

There was no room services for three nights/4 days. No sweetner for coffee. We wanted to extend our stay due to a flight change. The front desk staff on 6/1/2025 was night and day different from a hospitality industry standpoint. Not helpful at all. Not interested in assisting in any way. Her primary focus was getting me away from the front desk soa he could get back to her personal phone.

There is a reason I try to stay brand loyal to Marriott.

Self

10/10

Exceptional

01 Jun 2026

Michelle

Very friendly and provided a great getaway.

Family

4/10

Poor

31 May 2026

Jillian

Paid for 2 bedroom suite. What we got was a 1 bedroom with a second room that was connected in the same corridor. It did not work well for my family.

Family_with_children

6/10

Pleasant

31 May 2026

Margot

Good Things:
- The location was perfect. The hotel is right on the beach and near lots of restaurants and stores
- The staff was very friendly
- The indoor and outdoor pools were nice
Bad Things:
- Not one time in all 8 days of my stay did they ever service or clean the room.
- The area near the elevators was dirty and wasn't cleaned for days after someone bled on the floor.
- The toilet took about 5 flushes before it would work. Someone did come to \"fix\" it, but it only reduced the number of flushes to 2-3 before it worked.
- Though it was supposedly a non-smoking hotel, someone smoked profusely in the room next to my son's and therefore his room reeked of smoke for several days of the stay.
- The hotel was very loud. Their was very little, if any, sound insulation, and when the doors closed in the rooms, they slammed, and you could hear it from half-say down the hall.
- There was construction going on right across the street, and they were literally pile-driving foundation poles 8 hours a day for many of the days of our stay.
- There was a big push both in person and on the wi-fi to buy a time-share.

Family

8/10

Excellent

31 May 2026

Monica

The room was very small but I had fun anyway.

Had a in room massage and the therapist keep having to move the table around.

Self

10/10

Exceptional

27 May 2026

Elijah

It was great clean rooms nice hotel

Partner

6/10

Pleasant

26 May 2026

obinna

The cabinet in my room partially blocked the tv which was really weird. Room was pretty small and cramped as well. No room service/cleaning during the entire three days that I was there. Only showed up at the exact time for check out.

Partner

8/10

Excellent

25 May 2026

Rashaad

Allow spouses to check-in…otherwise good stay…

Partner

10/10

Exceptional

25 May 2026

Christopher

Nice pool with tiki bar

Family_with_children

4/10

Poor

23 May 2026

Katilyn

When we got into our room there was hair in the tub and walls of the shower, the side of the tub was cracked and the drain plug was broken out and sitting on the side. Was very hard to bathe our child with no plug. Paid for a full kitchen and did not have a full kitchen only a microwave and small refrigerator. The photos of the room showed full kitchen and ocean view and our view was of the city unless you stood over the balcony and looked sideways. The floors in the room were so dirty we all had to wear socks to walk around the whole time and the bed was rock hard. The pools were a plus luckily we were able to spend more time there because the weather was nice.

Family_with_children

2/10

Poor

23 May 2026

Joseph

This property was not what we expected of Hilton. The kitchen was very small and there was no counter space to do anything. Very limited cooking utensils Had to walk a block to park your car. The brightness on the bedroom TV was so dim it was hard to watch On the bright side the bed was comfortable.

Partner

10/10

Exceptional

23 May 2026

Abdelaziz

Thanks for the service

Family

6/10

Pleasant

21 May 2026

Claudine

We booked this Hilton through Chase Travel with a decent discount. The room was on the 18th floor and had a gorgeous ocean view, which was nice. The room was clean, tight, and small. The bathroom was outdated, and the glass door in the shower didn’t have a proper seal, and after showering, it had a huge paddle/flooding stepping out. I reported it, but nothing was done, and I used so many towels to absorb all the water. The kitchen garbage had no plastic; they gave us a dishwashing pod when there was no dishwasher. And the refrigerator had a broken rack where you put your drinks. And the WiFi did not work at all. So if you’re trying to work remotely, it would be impossible. So that’s 2 stars in my opinion. I mean for a Hilton? But we enjoyed Virginia Beach and decided to stay longer and booked a different room. This room was on the 9th floor, city view. Which was a lot nicer, updated, and cleaner. Same size it seemed like but there was a tub, so no water leak there, there was plastic in the garbage and had dishwashing soap and sponge and the refrigerator was intact! The difference was astounding. However, WiFi although available on the 9th floor, did not work well for audio calls! And the second room is $40-50 cheaper per night, go figure!

Partner

10/10

Exceptional

18 May 2026

Aaron

Brought my son here for his birthday. The room was clean, friendly staff, and the property is in a great location. We’ll definitely stay here again!

Family_with_children

8/10

Excellent

17 May 2026

Felicia

The hotel does not have streaming, no access to Netflix or other streaming apps are available.

The patio was not very clean, you will need to bring wipes to wipe everything down. The patio furniture was dirty with stains on cushions (18th floor suite).

Self

8/10

Excellent

17 May 2026

Helen

Check in was a little slow, but overall the r

Partner

8/10

Excellent

17 May 2026

Tanisha

I loved everything about my stay the only things is I think check out time should aleast be at 11am , 10 am is a little early.

Friends

10/10

Exceptional

16 May 2026

Aldine

We thoroughly enjoyed our stay in our oceanfront room with kitchen. We had a view of the ocean from the front and from the side. The living area was spacious and well decorated. The kitchen was well stocked with utensils and cookware. The appliances were Samsung and they were accessible with my Samsung smartphone. I never expected that. The technician that took care of our technical needs was very personable and responded promptly. It was cold and windy outside, but we enjoyed staying in our room, all warm and toasty. I would highly recommend this hotel.

Partner

10/10

Exceptional

16 May 2026

Francisco

Muy bien servicio

Friends_and_family Family

8/10

Excellent

16 May 2026

cynthia

No fresh coffee only a coffee pot and some very bad tasting coffee

Partner

10/10

Exceptional

14 May 2026

Zakota

Everything was great except all the taxes and fees wasn’t included in the price

Friends_and_family Family

2/10

Poor

14 May 2026

Steve

Check in took over an hour at 1 am and the construction noise is deafening starting at 7 am. Avoid until construction is over.

Partner

10/10

Exceptional

14 May 2026

Jazmin

Excellent

Self

10/10

Exceptional

14 May 2026

Ernest

Live music and beautiful ocean views.

Partner

2/10

Poor

13 May 2026

Katelyn

Awful

6/10

Pleasant

11 May 2026

Yolanda

We got into Virginia Beach about 1:30 after a 10 hours drive and just wanted to shower and sleep. The room that we where given was under construction the bathroom was a mess. We had to go back to check in. They had no more rooms 😕 in the process of him calling a manager i was looking for other accommodation for my family now its about 2:30am ( with a sleey 3 yr old) at this point the manager calls back and gives us another room . Wasted 2 hours but everything else was perfect.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Ashley

Enjoyed the stay

10/10

Exceptional

10 May 2026

Alethia

I always say here when I come to Tidewater. Staff always treats me well Have stayed here about 5 times!

Self

8/10

Excellent

10 May 2026

Christine

Easy check in and friendly staff .. didn’t have to wait long for any request. Clean rooms just some dated furniture. Overall great stay!

Partner

4/10

Poor

10 May 2026

Yolanda

Checked in and didn’t know that check out time was 10:30am. So I called to get a late check out after looking up my name and room number I was told that they didn’t have any more late check outs available. Yeah ok. So at 10:27 am there’s a knock on the door. I said ok we are coming out but the person still unlocked and opened up the door anyway. For as much as this room cost that was highly unacceptable

Partner

10/10

Exceptional

10 May 2026

Juan

Really excellent property and amenities. I like it.

Family

8/10

Excellent

10 May 2026

Winston

I enjoyed the stay, staff was friendly and helpful

Partner

6/10

Pleasant

10 May 2026

Ralph

The location is great, the room had some probs, no coffee in room even thou there was a coffee maker. No Dish soap for the cups and glasses provided. The body wash in shower was empty. The bathroom vanity has sharp edges around the sides and I got a small cut on my hand from the edge. Maybe they no longer provide a note paper and maybe a pen. You pay for hotel services upon check-in, not sure what services I am paying for, all hotels have services, its a service business, you pay for the room then upon arrival they charge for service, like $80 or so bucks..I feel its BS and if they need more money for the room then charge upon reservation so the customer knows and can make a proper decision weather they want the room or not, no surprise charges.. The workers there were great. I feel my room was old and not worth the money. BTY I usually do not complain but, I was a little disappointed

Family

8/10

Excellent

10 May 2026

Gwendolyn

The hotel is currently under renovation and they start bright and early. However the property is well kept and clean. The daytime staff was amazing and kind. The gentleman at the desk at night was less than kind.

Friends_and_family Family

8/10

Excellent

09 May 2026

Jean

The staff was professional and very helpful. The hotel was clean, but could use some upgrading in the bathroom.

Friends_and_family Family

10/10

Exceptional

09 May 2026

Lora

Staff super friendly and efficient!
I loved the extra security door.
We would definitely stay again!

Partner

10/10

Exceptional

08 May 2026

Nelleh

Very nice and clean hotel right on the beach. It’s also next to a lot of restaurants and stores which is pretty awesome sauce if you ask me.

Partner

8/10

Excellent

07 May 2026

SANDRA L

We enjoyed the pool for 21 and older.

Partner

8/10

Excellent

04 May 2026

Nicole

They were renovating so I am sure if we come another time it would be a higher rating. A few things that would improve the stay is providing coffee filters with the coffee and a clearer process for requesting towels, toilet paper ect. since most stays are multiple days .

Friends_and_family Family

8/10

Excellent

04 May 2026

Janice

My room was facing the city not the beach. The room was clean but outdated. The staff was helpful

Partner

10/10

Exceptional

04 May 2026

Paula

The bar is only open on weekends weather permitting, but caught it one day

Partner

10/10

Exceptional

02 May 2026

Hisine

Clean

10/10

Exceptional

01 May 2026

Marissa

Overal great !

Partner

10/10

Exceptional

30 Apr 2026

Morgan

Very nice and friendly staff .

Partner

6/10

Pleasant

28 Apr 2026

Christine

It was ok, it would have been nice to be able to be in the hot tub and still be able to watch your children in the pool. That presented a problem numerous times.

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Ashley

Everything was great! Clean rooms amazing outdoor and indoor pools and right on the beach!!!

Family_with_children

8/10

Excellent

27 Apr 2026

jerry

Clean place ,friendly staff good place on the beach.

Partner

8/10

Excellent

26 Apr 2026

Olga

It was okay. I would stay again

Self

2/10

Poor

24 Apr 2026

Karla

The hotel itself was nice, but the check‑in experience was unacceptable. I was given my room more than two hours after the official check‑in time, despite repeatedly asking for updates.

I arrived around 12:00 PM, and by 3:00 PM I normally receive my room at any hotel. Instead, I was told over and over that my room “wasn’t ready,” even as I watched other guests receive their keys without delay.

At 4:00 PM, the front desk agent reminded me that “check‑in is at 4:00,” to which I had to point out that it was already 4:00. Her response was simply that they would “call me,” which never happened. At 5:00 PM, I received the same vague answer again.

By 5:30 PM, I had to contact Expedia so they could intervene. Only after a 30‑minute call between Expedia and the hotel was I finally told to go to the lobby to get my key. Even then, the front desk agent was unnecessarily rude.

This is not the level of service I expect from a hotel of this category. Waiting over two hours past the official check‑in time—and being treated dismissively throughout—was extremely disappointing.

Family_with_children

8/10

Excellent

24 Apr 2026

Dave

All good

Partner

10/10

Exceptional

23 Apr 2026

Courtney

AFFORDABLE FOR A ONE NIGHT STAY WITH A GREAT VIEW FROM BALCONY

Partner

8/10

Excellent

22 Apr 2026

Chase

Since the ocean was too cold to swim in, it was great to have two outdoor and one indoor pool to play in. The view from the 11th floor was also incredible (if you can wake up early, you can see a beautiful sunrise). All of the staff we encountered were friendly and helpful. There were plenty of things to do to keep a 5-year-old occupied throughout our time, including the daily activities.

Family_with_children

10/10

Exceptional

22 Apr 2026

Trina

Loved the property and the staff

10/10

Exceptional

20 Apr 2026

edward

It was a time share property advertising rooms. It was beautiful. Parking was down the street.

Family_with_children