Hotel Weston

2/10

Poor

21 Jul 2026

Jameka

The AC was not up to par, the front desk did not honor or waive my free night. The floor in our room was dirty as hell. Someone \"missed\" the toilet and didn't mop the floor prior to check in. I'm highly disappointed

6/10

Pleasant

04 Jul 2026

Heather

You get what you pay for. I was only sleeping and leaving so I didn’t want to pay a lot for a room. They should reconsider placing someone with a dog right by the front entrance. Every single person walking in made my dog jump up and start growling. Then at 4:30am there were extremely loud people stomping and talking in the hall so that was the end of my little bit of sleep. There were a lot of repairs needed, broken tiles, missing back of the tv remote, toilet paper roll falls off the holder when you use it. The cyber check in was just weird when there was a person sitting at the front desk.

Pet

4/10

Poor

28 Jun 2026

Rachel

Staff was very kind and friendly. The property was not very well maintained. Sheets and rooms were not very clean.

Family_with_children

4/10

Poor

26 Jun 2026

Christina

We had a very late check in, about midnight. We were met with a kiosk and a live person on the kiosk. Very minimal lobby with only Ramen and canned sodas for sale. Room was relatively clean but not maintained. The TV wouldn't work, the outlets on top of tje bedside table didn't work and we could charge or use my portable fan. Would have had to charge across the room. Luckily we were full battery. Blinds didn't come all the way down and street lights were in my eye all night. Bathroom had a sliding barn door that didn't close all the way and had a weird hook and eye lock haphazardly screwed in. I felt safe on the property and was only there 6 hours to sleep while driving as we left at 6am. I would not have stayed if we were there for anything more than a few hours sleep. AC worked good though. This hotel proves you get what you pay for.

Family

4/10

Poor

25 Jun 2026

Melissa

During a one week stay, we asked for our room to be cleaned 4 times before giving up, the room needed updating, a deep clean, and repairs. There were random puddles of water popping up in the middle of the floor, against the baseboards, and in the closet. The shower area was in bad shape. A lot of the time there were not actual staff present, but instead a machine set up similar to a zoom or teams meeting. The smell was to be expected for a place that was not well maintained. On the upside, the location was great for us, staff (on and off camera) were friendly, inexpensive, and the ac unit worked very well. This is definitely a case of - you get what you pay for :)

Family_with_children

2/10

Poor

23 Jun 2026

Nathan

Water was seeping up through the floor, rooms smelled musty and stale, bathroom doors looked like they were chewed up, and fire sprinklers were covered with what looked like wet toilet paper. Staff didn’t seem too concerned after we had said we were cancelling our stay and asked for a refund. Spend the extra $50 and stay somewhere else.

Friends

10/10

Exceptional

14 Jun 2026

Morgan

very friendly! stayed for two nights. very quiet area.

Partner

4/10

Poor

04 Jun 2026

Tamika

The lobby to elevator areas were filled with dirt. The inside of the elevator was dirty. The room was damp and the fridge does not cool. There were several broken items throughout the hotel. The shower had mold and insufficient towels. I had to purchase my own. I wouldn’t recommend this hotel to anyone.

2/10

Poor

29 May 2026

Garlie

Upon arrival we noticed a sign taped on the main door stating that the property can cancel reservations at their discretion. I was directed to a machine to check-in. While checking in the agent on the screen of the machine proceeded to tell me that the reservation was cancelled by Expedia. I never received any notification from the site. Before I could open my mouth to say anything to the staff at the desk he happily told us the hotel was sold out and try one of the other hotels nearby. The gentleman being too happy to tell me they're sold-out told me all I needed to know. The hotel cancelled the reservation or at least said it was just so we couldn't stay and blamed it on Expedia because otherwise I wouldn't be asked to review my stay from Expedia. The preemptive sign on the main entrance saying they can do so was a giveaway after that.

Partner

2/10

Poor

15 May 2026

Jason

The place is falling apart. The TV was hanging off the wall exposing the wall anchors. Light fixtures were doing the same. The door handle was almost broken. The check-in is a webcam kiosk… as far as clean goes… it’s not. Don’t bother here. Stay at the property literally 100ft next to it.

Partner

2/10

Poor

09 May 2026

Evenaud

I’m honestly surprised this hotel has a 4.1-star rating on Google. My experience was very disappointing from start to finish.
After driving 7 hours from Florida with two kids for a weekend tournament, I was charged an additional $30 for early check-in, which was frustrating to begin with. When I arrived, I spoke to a front desk agent, only to be directed to a separate kiosk to complete check-in with someone on a screen. That process felt unnecessary and confusing, especially since there was already staff available in person.
Once I got to the room, the condition was unacceptable. There were multiple cleanliness and maintenance issues: patched walls that weren’t properly finished, a dirty refrigerator, and hair from previous guests all over the floor. The iron still had water in it, and the luggage rack was broken and unusable.
The bathroom was just as bad. The toilet paper holder was broken, the sliding glass shower door was coming apart, and there was visible dirt, dust, and hair on the floors and walls—including behind the bathroom door.
The next day, my key card stopped working at a side entrance, forcing me and my kids to walk all the way back to the front desk. The issue was fixed, but no apology or acknowledgment of the inconvenience was offered.
Overall, the lack of cleanliness, poor maintenance, and indifferent customer service made this a very disappointing stay. Based on my experience, I don’t believe this hotel deserves its current rating.

Family_with_children

4/10

Poor

29 Apr 2026

Jean

This motel is too noise; it's very close to the highway and they went cheap on insulation!!

AND NO BLINDS!!!!!

2/10

Poor

24 Apr 2026

Erika

The only thing I ca c

6/10

Pleasant

20 Apr 2026

Amy

No employee on site. Checked in at a kiosk. Was not an easy process. It was clean but needed updates terribly. Bed was comfy and it was quiet. It was fine for a night.

Friends

2/10

Poor

09 Apr 2026

Faraj

No front office staff, just ATM type check in. Trash everywhere outside. Person checking in before me, was given a room despite having no ID. Apparently the Hotel has a government contract that takes in homeless individuals. These are the types of things that should be mentioned on Expedia and other traveling websites.

Family_with_children

2/10

Poor

29 Mar 2026

Andrea

Hotels.com should remove this hotel from their options. I had this room booked for a month and when I arrived after a long day of driving, there was no physical person there, only a lady on a computer screen telling me that our room was canceled, and she couldn't tell us how or why. The Hotels.com ap did not show my reservation was canceled, nor did I receive a cancelation email. I contacted Hotels.com and they said it was not canceled on their end. The same thing happened to the couple trying to check in before us. No rooms avaliable. No manager to speak to. The place was deserted. Zero customer service. Don't waste your time booking here.

Friends_and_family Family

2/10

Poor

02 Mar 2026

Cynthia

This was our worst stay anywhere! The person at the desk would not help, I had to do it all at a machine! The property was falling apart, disabled smoke detector in room, 3 lights not working, broken towel bar, black mold. shameful!

2/10

Poor

16 Feb 2026

Amber

I’m writing to request a refund. This hotel was very dirty and in disrepair. We stayed only one night and couldn’t continue. The floors were dirty, our bed linen was stained. Our bathroom door was missing. There was someone else’s hair all over the bathroom. There were trash bags in the hall and elevator filled with smelly trash. Housekeeping never came after we stayed that one night. We found somewhere else to stay. When we inquired about housekeeping the person at the video kiosk simply said they were booked up. We are so terribly disappointed we had to book another hotel.

4/10

Poor

01 Feb 2026

Kayla

Walls and curtains were very dirty. The room and bathroom were clearly smoked in. Streaming services not available on the tv. Check-in was with a virtual assistant while people who worked there hovered nearby. This would be an option for people who just needed a quick place to crash, not a place to stay while on vacation.

8/10

Excellent

10 Jan 2026

Kenneth

It was okay

Business

2/10

Poor

20 Dec 2025

MIRANDA

Room was decent and somewhat clean, but the tv didnt work. When we alerted the \" virtual desk person\" in the lobby we were told it would be an hour until their onsite person would able to bring us batteries to troubleshoot the tv. Mind you we checked in at 8pm. Waited until nearly 10pm with no visit. My husband went back down to the \" virtual \" person only to be told \"sorry for the inconvenience, but no one was on site\" so no tv for our stay and zero concern from the front desk non existent person. Bathroom faucet was about to fall apart. Avoid this place if you can. Definitely should have been compensated for all the issues.

Leisure Family_with_children

10/10

Exceptional

03 Dec 2025

Tamia

The room was great! It was clean, the beds were PERFECT, checking in was smooth! I would definitely come back if need be!

Business Family

2/10

Poor

29 Nov 2025

Sabrina

The entire establishment was neglected. Our room was DIRTY. Floor and walls were filthy. The 2 kitchenette chairs were broken and unable to be used. There was hair and dirt all along the baseboard edges. The sofa had a large blood looking stain. The TV did not work. Mold in the bathroom. The sheets on the beds had hair on them and the bathroom door was ready to fall from the overhead track. And let's not forget the smell. YUCK! Please, Don't book this one. You will regret it!

Leisure Family

2/10

Poor

28 Nov 2025

Ashley

We was traveling from another state and got there early, they said the room wasn’t ready so they charge us $40 more dollars to check in another room that was the exact same room that we booked online, did not understand that. The cleanliness of room was poor, towels and rags wasn’t wash well, they had spots and hair in them from other guesses, I had to go purchase my own. Went to put leftover food in fridge, the ice at top of freezer had some type of brown substance stuck on it, TV didn’t work had to look on YouTube to try and get it to work, fire alarm hanging so if there was a fire we wouldn’t have known probably, the hotel environment was not pleasant at all, I don’t give this hotel no stars!!! I went off other reviews very misleading!!!

6/10

Pleasant

26 Nov 2025

David

Check in

Friends_and_family Family

8/10

Excellent

15 Nov 2025

Tamneile

I loved the spacious bathroom and the view from the window, what I didn’t like was I was there for 3 nights and there were no housekeeping and they should deep clean the rooms like moving the fridges and the beds cause it was really dusty and rubbish was in there. I didn’t see any bugs thank god.

Leisure Partner

10/10

Exceptional

24 Oct 2025

Tara

The hotel as well as the room was very clean, modern and up-to-date. I absolutely love the size of the shower.! the staff was very friendly, helpful, and accommodating. They seem like a hotel that is more willing to work with their customers when it comes to setting up a late check out or any issues you have with payment or deposit. In the past, I found the most hotels you ask them if they could work with you and they flat out tell you now, whereas the wet on had options. I would definitely recommend this place to family and friends and I would definitely stay here again.

Business Family_with_children

2/10

Poor

22 Oct 2025

Zaria

I didn’t like anything. Doors were broke in the room. No room service. No way to get extra towels and toilettes. Dirty under couch, behind bed, etc

Leisure Partner

4/10

Poor

18 Oct 2025

Brook

This hotel needs some renovations. The rooms weren’t kept properly. There were no staff on site and everything was done virtual and I didn’t see housekeeping at all so I couldn’t ask for more toiletries.

Self

10/10

Exceptional

13 Oct 2025

Lena

Always clean & computer staff is always friendly & accommodating, no loud noise or smoking.

10/10

Exceptional

29 Sep 2025

Michelle

met all of my expectations. was the best and cleanest in this price range.

Leisure Family_with_children

2/10

Poor

01 Sep 2025

Aundrea

The room we stayed in had a roach in the refrigerator. They moved us to another room and the phone in there did not work. Only have 1 wash cloth and the rooms were rundown. I do not recommend this hotel.

Family

2/10

Poor

31 Aug 2025

Caraline

We had to call 4 times to ask for new towels. The room was dirty. There was no sofa that was a big reason we paid extra for the room we did. The remote worker checking us in on a screen was not for me. Would not recommend

2/10

Poor

07 Aug 2025

Corey

Beds are nasty!!
Pull out couch has trash and dirt in it!

8/10

Excellent

03 Aug 2025

David

I was impressed how modern up to date and clean Room 103. Great mattress. sink drained slowly. Shy on ammenities. Good on a price/performance basis.

Leisure Self

6/10

Pleasant

02 Aug 2025

Santresa

MORE CLEANING EFFORT

This is a okay hotel. All the finishing are nice. They need to do deeper cleaning once a week. They need new bedding. I was clean but they look 2 uears old. This hotel could be at the Holiday inn level with just a little more effort and bringing back the breakfast. The staff are really nice.

Business

10/10

Exceptional

31 Jul 2025

Wes

Awesome stay, Awesome price

This was my first time staying there and it was a great stay. I will definitely recommend and stay there again

Friends_and_family Friends

2/10

Poor

28 Jul 2025

Verified traveler

I have stayed at this hotel many times before yet this by far was my worst experience at this hotel I guess after the management change things have gotten worse, always smelling like marijuana. The room was not clean bed smelling like piss female hair all in the bed yet, i’m a male with a ball head get their hair in it door to the bathroom broken I was stuck in the bathroom for 10 minutes trying to get out just overall a bad experience. I also had to sleep on the couch because of the smell and what felt like dust mites in the bed, which kept me itchy.

Self

2/10

Poor

27 Jul 2025

Gabriel

The place was disgusting not to mention they gave me a room someone was already checked into

4/10

Poor

22 Jul 2025

Thomas

Weston

This hotel had no amenities and the walls were partially painted, and there was no one to greet us. It was a TV and who knows where we were talking to possibly India I would not recommend this place.

Friends_and_family Family

6/10

Pleasant

20 Jul 2025

Allen

Fees, fees, and more fees

The check in procedure is vis a kiosk. I arrived an hour early to check in time. After starting the process I was told there was a $20 charge. This property also charges $10 for booking thru Hotels.Com. The room was fine but after the excessive fees, I could have stayed at a nicer property was the same price.

Self

6/10

Pleasant

20 Jul 2025

William

Rooms were clean. Undergoing renovation. Tv didn't work till last morning when we eere leaving. No coffe pot. Just average.

Leisure Friends

2/10

Poor

18 Jul 2025

Vanessa

Terrible stay. Was unclean and everything looked rundown and in serious need of updating. The check in was very impersonal as well. Afterwards, I called in asking for my receipt as I never received one and the person that I talked to told me that she would have to talk to my manager because she didn’t know if she could give that information out….ridiculous.

Business Self

2/10

Poor

13 Jul 2025

Brian

This has to be the nastiest and dirtiest hotel I have ever stayed in. The pictures must have been from when the place opened because the property is completely run down. Mild in the bathroom, boogers on the walls, broken floor panels, extremely dirty! We were upgraded to a different room which was just absolutely disgusting and charged an extra 100$ for. Room smelled terrible and muggy.

Leisure Family

4/10

Poor

30 Jun 2025

Verified traveler

Such a weird stay

They check it was with a virtual person, with a green screen behind them and not in the area. I needed sheets for the pullout couch and there were none in the room. I had to go back downstairs to talk to the screen and was told there was no actual person on site and they could not give me sheets. Then they told me they would move rooms. As I was leaving the room they called and told me to take the sheets off of one of the beds to bring to my next room. I had to pack everything up and bring it back downstairs with all the kids and I was questioned 3 times if the sheets I carried down was just from one bed. It was ridiculous and horrible customer service. The rooms were ok and pretty comfortable, but the hallways, stairway, and elevator definitely need some work.

Friends_and_family Family

2/10

Poor

23 Jun 2025

Candace

First room we got had dog poop in the fold out bed. Then the next room had dirty floors and hand prints still on the bathroom mirror. Also only one usb plug in spot worked out of them all so for a family of 5 we didn’t get any of our phones charged. But at least there was no poop in the second room. Over all the hotel felt dirty and Grungy. I would definitely classify this as a 1 star hotel.

Leisure Family

4/10

Poor

22 Jun 2025

Kameron

Terrible experience

The room had a bad smell to it there were yellow stains on the bed sheets, bathroom door was off hinges, and many chips in paint all around the room, hallway walls were dirty as well

Business

4/10

Poor

15 Jun 2025

Mark

The property is just beat up and old. The room was clean, but the rest of the building was run down.

2/10

Poor

15 Jun 2025

Maria

The room was disgusting, the floors had a layer of grime, there was black mold on the ceiling of the shower, the bathroom door was broken and the entire room was damp. It was overall a terrible experience and we will NEVER stay there again. Incredibly unsanitary and unsafe for our family!

Friends_and_family Family

4/10

Poor

14 May 2025

James

No blackout shade with security light outside window.

Leisure Self

6/10

Pleasant

21 Apr 2025

Robert

Room had a strange smell and the shower area had molded peeling ceiling paint no vent fan in restroom

Business Family

6/10

Pleasant

10 Apr 2025

Yesica

Nice

Business_and_leisure Self

4/10

Poor

28 Feb 2025

Dorian-Andrew

I left a jacket and came back to get and was given the run around.

Business Self

6/10

Pleasant

23 Feb 2025

Nailah

Decent for the price

There was dog poop in the elevator and hallway. The front desk person cleaned it up right away. The outside of the hotel is also a little run down looking

Self

2/10

Poor

21 Feb 2025

Patricia

We were given a room that someone was currently staying in and walked in to there stuff. We were given a second room and it was so dirty - the sheets. It had not been cleaned. We were offered a third room but declined and went elsewhere. Also there’s no bolt on the doors - the ones they have let the door open 2-3 inches still. There’s not card access to the hotel anyone can walk in. It’s not a safe hotel.

2/10

Poor

21 Feb 2025

Kelvin

Very nasty and unorganized

Friends_and_family Family

10/10

Exceptional

05 Feb 2025

Mike

Great Place

Great place, clean and quiet.

Would definitely stay there again in the future👍👍

Self

4/10

Poor

05 Jan 2025

Melinda

I was very disappointed in the hotel. I was put on the fifth floor. The elevator did not work. I had to use the stairs the whole time. I found a roach in the room. I did let the attendant know.

Partner

6/10

Pleasant

18 Dec 2024

Verified traveler

Lower stars

The kiosk check in is very weird. Something was left on the desk chair, the roku tv didn't register for tv, so we couldnt watch tv, chips and blemishes in furniture, window blind wouldn't go up/down.

Friends_and_family Family

4/10

Poor

16 Dec 2024

Katherine

Clean. Elevator doesn't work early in the AM

the room was nice. But you deal with a computer screen. I prepaid but they took a deposit. Then didn't give me all the $ back which is why the rating is so low. You can't just take people's money. they hung up on me twice when i called. the elevator didn't work before 7am and i was up and out long before then. they didn't tell me that and put me on the 6th floor with a dog. no customer service. No humans.

10/10

Exceptional

25 Nov 2024

Austin

very up to date technology and pretty cool check in process

Leisure Friends

6/10

Pleasant

17 Nov 2024

Scott

Don't confuse this with Westin Hotels.

Place is clean enough. Elevator STAYS broke down. So, this is just a little rehabilitated hotel. Paint smell is really strong. I was in a hurry and reserved this thinking it was a Westin Hotel. DON'T make that mistake, it is not.

Self

4/10

Poor

15 Nov 2024

tammy

Not staying there again

The elevator was broke and they put us on the 5th floor. Hardly any lighting inthe room worked

Business

4/10

Poor

14 Nov 2024

Jacklyn

Just felt sketchy.

Business_and_leisure Family

4/10

Poor

11 Nov 2024

Sandra

Frustrating.

(2) people at the desk, yet they had me use a kiosk to check in. I could barely understand the person on the other end and the front desk was talking over them. Elevator was out of service. I had to carry my bags up the stairs. Room key didn't work, I had to then carry my bags back downstairs. They didn't believe me that the room key didn't work so they went up the stairs with me to check the key. It didn't work, they had me wait in the hall while they went and got a new key. Then the remote to the tv did not work. The phone in the room didn't work so I had to go downstairs to tell them. They brought a new remote it worked momentarily, then it didn't needless to say, I also had to redress to go downstairs and once again have them come to my room to check. Ultimately, they had to move me to another room not a King as requested, but a double. Very FRUSTRATING after a long drive and a long day.

Self

2/10

Poor

06 Nov 2024

Victoria D

The bed linens were stained. Smelled like cologne of a man on the bed. Mold in shower. Reeked of cigarettes all through the property

Friends_and_family Family

8/10

Excellent

29 Oct 2024

Denise

We only stayed for two days because it was a short trip but overall it was pretty good & quiet the Check-in kiosks was different but the coffee weak.

Leisure Partner

6/10

Pleasant

24 Oct 2024

Brian

It was OK

No hot water in the bathroom sink. The noise from the elevator kept me up all night. No couch in room like was said in the description of room.

Friends_and_family Family

8/10

Excellent

23 Oct 2024

Monika

My stay was nice, and had everything I needed in the surrounding area.

2/10

Poor

05 Oct 2024

Stanley

To start off the computer check-in was terrible. Everybody had trouble with it. At one time you could see it was a nice place but the maintenance like the window shades wouldn’t go up and down bathroom door wouldn’t lock bathroom floor was dirty. Amenities like coffee or anything in your room.

4/10

Poor

18 Sep 2024

Bruce

This place makes a hospital room seem warm and comfortable. From the vinyl floors to the stark lighting this place is industrial and dreadful. To be fair, it’s clean.

Partner

10/10

Exceptional

16 Sep 2024

Paul

We had a good stay.

Friends_and_family Family

6/10

Pleasant

12 Aug 2024

monica

We though it will have continental breakfast but it did not

Leisure Family_with_children

8/10

Excellent

09 Aug 2024

Latease

No breakfast and there was small roaches in my room but the place smell great and was clean

Leisure Self

6/10

Pleasant

08 Aug 2024

Raylena

Oh well

Dislike kiosk Ck in
Got up charge upon arrival check in
Spacious room could be better utilized with table and 2 chairs
Kitchen area needs sink
Mini fridge should be elevated for easier use
Micro on counter not in built in cabinet and takes up counter space

Partner

10/10

Exceptional

07 Aug 2024

Erica

Really nice for good price !

Leisure Partner

4/10

Poor

31 Jul 2024

Robert

AI

This hotel had no staff. You register with an off site Zoom type call. It advertised free breakfast included, but thete was nothing offered. I would not recommend

Partner

4/10

Poor

29 Jul 2024

NyKeycia

I didn’t like how our couch bed had like mold or dried up blood on it they didn’t want to move us to a new room so they just put double sheets over it.

Leisure Friends

6/10

Pleasant

26 Jul 2024

Scott

On the Expedia website this hotel was described as including a continental breakfast in the price, and it did not include a continental breakfast, only a coffee machine. Additionally, we were charged a refundable deposit upon arrival, which was not refunded to us. We had to call the corporate number 7 days after check out to follow up and ensure that the amount would be returned back to us. There was a lot of sidestepping and \"shady\" type communication, as we were transferred several times, and told that the rep would call us back and they didn't.

Leisure Family_with_children

2/10

Poor

25 Jul 2024

Gary

Horrible

Horrible. No one at the front desk, just a kiosk. We could not understand the person in the kiosk.

It's like a hotel of robots.

Friends_and_family Family

2/10

Poor

22 Jul 2024

Verified traveler

Shabby hotel

I checked in an out the same night. The hotel was shabby dirty looking and wringled bedding. The bedspread had clearly visible stains

Friends_and_family Family

6/10

Pleasant

21 Jul 2024

LEON

Nothing unique or was special

8/10

Excellent

21 Jul 2024

Aaron

Great room price for not being that far from Truist Park. Uber to the game and back.

Leisure Family

10/10

Exceptional

19 Jul 2024

Roger

Very clean hotel. Nicely set up

2/10

Poor

19 Jul 2024

Kim

Prison Stay

Skip this one altogether. The rooms were nice, but the check in process is a complete disaster. They use a kiosk that has an actual person on the screen that you cannot understand. The person behind the desk has to come out and help you, but you also can barely understand that person. There was a line for check-in every afternoon. I asked for an extra towel, and they treated me like a criminal. They are very rude. I felt like I was staying in a prison. Again, skip this one.

6/10

Pleasant

14 Jul 2024

Marisa

Nice but will not be returning.

Upon arrival we were met by a man and a lady at the front desk who were nice but there was also a kiosk that was apparently used to check in. I made a reservation for a room with a king bed for my husband and I approximately a week prior to our stay but the lady at the desk immediately advised that room was not available so we were offered a room with two beds. I was told to begin checking in using the kiosk and the lady on the kiosk was asking me questions while the people from the front desk were also asking me questions as well as answering the lady on the kiosk for me, for whatever reason. I was shown what I thought was an example of the room we were being offered right beside the front door and maybe 10 to 15 ft from the desk. We were staying in town for a concert and I was honestly so confused about what was going on, I just agreed to the room so we could hurry up and get changed to leave out. It turns out the \"example\" room is what I was paying for. The room itself was nice and clean but I feel as though we were stuck in the room they knew they had the least chance of booking due to its location right beside the desk and the sliding door for the entrance. We had to sleep with the tv on as well as white noise on my husbands phone in order to drown out the foot traffic/voices from the other side of our door which had a huge gap between the door and the frame all the way around. 2 complimentary \"members mark\" bottled waters is what we were given for the trouble.

Friends_and_family Family

10/10

Exceptional

11 Jul 2024

Wendy

Nice hotel

Nice accommodations, newly remodeled so there are still things to be done. Overall a nice stay.

Friends_and_family Family

4/10

Poor

08 Jul 2024

Verified traveler

An Okay Stay

The room was well appointed, almost looked like the building was recently constructed, but there were oddities. The bathroom door was sticky, had a hook for a lock, and did not have a garbage can. Shampoo was provided, but no conditioner. The room had a strange smell, probably because there was no airflow. No complimentary breakfast. Only coffee was available in the morning. Not even tea. The check-in process was on a digital kiosk--my first experience with that. Sheets on the bed seemed to be worse for wear. The TV had two remotes and it took us a while to figure out how to use it.

Friends_and_family Family

2/10

Poor

26 Jun 2024

Heyson

Not good

10/10

Exceptional

26 Jun 2024

mary

Great location, clean room and helpful staff.

Leisure Family

2/10

Poor

25 Jun 2024

Jessica

zero communication to get my reservations. Changed. Still no contact back. Awful service

Business_and_leisure Self

6/10

Pleasant

23 Jun 2024

Jameka

Mixed feelings

I really enjoy staying at this hotel, however, there are quite a few flaws that need to be tweaked. If you like good lighting and a shower (no combo) in your bathroom with barn doors... go! Check in is a bit tricky. That should be done via an app or someone at the counter. If you're expecting breakfast, bring your own or order takeout cause that's not happening. My last stay i switched rooms because someone had literally been smoking in it prior to check-in with no blackout curtains.The second room we moved was alright until we later discovered the mattress smelled like piss and i wasn't able to speak to anyone in person by this time. What i will say is as far as being understanding or lenient, that they are and fair be it early/late checkin/out. Yes, they're gonna take $25 out of your deposit for late checkout and don't tell you. But for a quick weekend getaway sure or even something overnight. For the price I don't really agree!

Partner

2/10

Poor

18 Jun 2024

Carlene

Bed bugs, i found little bugs on bed something kept biting me

Business Self

4/10

Poor

12 Jun 2024

Michael

The self check-in may be the most asinine thing I’ve ever encountered. An employee was at the front desk but I had to video call someone that spoke broken English. Place smelled like low grade weed, the bathroom door was broken, the complementary coffee was out of order, and the laundry would cost $7.50 without detergent. If I could give negative stars I would and I rarely complain.

Leisure Family_with_children

6/10

Pleasant

08 Jun 2024

Lehia

This place was just ok. They had a kios vs a live person to check in. There was a staff member that was nearby to help but didn't get the purpose of the kios if he could just do it and then they charge a service fee to use it which was inconvenience. The phones in the room didn't ring to a front desk person so unfortunately that was inconvenience. They didn't have a snack bar or vending machine at all even though the signs mentioned they have it on the certain floor. They're was an ironing board missing in the room etc. I just feel the place may be still under construction and they need to have all amenities before serving clients.

Business Family

6/10

Pleasant

07 Jun 2024

Jennifer

It was good for to get ready and sleep in. Not a lot of perks.

10/10

Exceptional

30 May 2024

Katrina

Easy nice check in good sleep check out came to fast!!

Leisure Family_with_children

8/10

Excellent

26 May 2024

latasha

there was not one thing that I did not like about the property

Leisure Self

4/10

Poor

19 May 2024

Haley

The vending machines took my money without giving any drinks. I was trying to grab water. They don’t provide you with cups or anything in the room, and there was candy in my hotel floor form the previous occupants.

I called and asked for late checkout and was rudely told no.

Leisure Partner

4/10

Poor

06 May 2024

Verified traveler

Not Really Happy

I reserved room for $116.56. Had to use kiosk to pay and get key. Was told they Charge extra $50 for refundable (?) deposit. When checking my account was actually charged $166.56. and also charged another $50. Somethings Do Not Add Up! Got key went to room couldn't get in. Got help, got door open, no electricity in the room. Had to be placed in a different room and it was directly across from office and check in. Couldn't close blinds. I had been on the road for 9 hours, up since 4 am. Wanted to sleep. Too much light from outside windows. Noise from people checking in. Finally get to sleep and wakened to mgt knocking on door at 9:30 pm wanting the ironing board for another guest that did not have one in their room!! So overcharged $100 for 2 deposits. Waiting to see if I receive the deposit back. Stayed one night. Saturday to Sunday. This is Monday. We shall wait the 48 hours. Not holding my breath. I rarely complain, but Seriously the 9:30 wake up for an ironing board was just putting it over the top.