Extended Stay America - Atlanta

Extended Stay America - Atlanta - Cumberland Mall

United States , Atlanta - GA
SMYRNA, 3103 Sports Ave
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100 reviews shown

8/10

Excellent

22 Apr 2026

Faizah

1st night I wasn't satisfied. I was moved to a better room

Friends

6/10

Pleasant

17 Apr 2026

Hung Sik

additional charge for kitchen equipment

Self

4/10

Poor

10 Apr 2026

Faizah

Property was poorly upkeep. Moved to 3 different rooms. 2 had stained carpets, broken. Damaged walls. The last rooms had many roaches

10/10

Exceptional

08 Apr 2026

Rachael

2/10

Poor

31 Mar 2026

Presly

First room’s microwave did not work, kitchen sink running, and bathroom had hair either from previous people or cleaners. Desk person did not seem surprised and gave a second room.

Second room was better, carpet felt a bit moist with stains all over, lots of gnats, toilet made continuous flowing water sound. Closet had no rack, kitchen cabinet missing

10/10

Exceptional

19 Mar 2026

Latoya

Awesome team!!

2/10

Poor

09 Mar 2026

Stacy

I was supposed to be getting a refund back because I didn't stay there that day and I still haven't got my refund cuz I paid for that room I didn't stay that all so who do I need to call to get my refund back please let me know

2/10

Poor

02 Mar 2026

Paulnette

This was the worst Extended stay I have ever visited! It’s very close to the Braves Stadium that’s why I was so shocked at its poor condition and unprofessional management! I have stayed at the Extended stay at the Vinnings and it’s top notch! I don’t understand how the Cumberland location is still operating in such poor conditions! It was so bad I asked for a refund and I left! I didn’t feel safe with the sketchy people walking around and the stairs way to my room smell horrible! That place is not what an Extended Stay should be!

2/10

Poor

16 Feb 2026

Stacy

Poor Management very poor

Business_and_leisure

10/10

Exceptional

02 Feb 2026

DARRYL

Rooms clean, Staff nice

Self

8/10

Excellent

29 Jan 2026

stefanny

Clean room nice employees but a few sockets haad no electricity

8/10

Excellent

15 Jan 2026

micahel

Yes

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Michael

Thumbs up

Self

10/10

Exceptional

12 Jan 2026

Michael

Thumbs up

10/10

Exceptional

12 Jan 2026

Michael

Luxury of having seprerate bedroom

Friends_and_family Family

6/10

Pleasant

22 Dec 2025

Anthony

Big dent in the bed. Other than that the stay was great.

Leisure Self

10/10

Exceptional

21 Dec 2025

Wade

Room was great

10/10

Exceptional

19 Dec 2025

Daniel

Yes

10/10

Exceptional

25 Nov 2025

Jayson

Great

2/10

Poor

10 Nov 2025

Ashley

Rooms smell terrible

2/10

Poor

05 Nov 2025

Donna

Terrible stay

2/10

Poor

01 Oct 2025

Vannessa

Thankfull it didn't have bedbugs. But the whole area smells like pee. People actually live there, not your ideal stay for a business trip. They are loud at all time of the night, my room was super dirty floor was sticky, hole in the couch, ac super noisy leak in the shower tiles off super out dated and people use the wall as cigarette stray.

Business

10/10

Exceptional

30 Sep 2025

naterra

you get what you paid for! no breakfast they changed!

Leisure Family

8/10

Excellent

28 Sep 2025

Bruce

Amenities were as advertised.

Friends_and_family Family

4/10

Poor

31 Aug 2025

Andrea

It’s close to Truist Park, stores & food spots which is great but everything else is a no. When you first walk in the smell of the room hits you like a brick, please change the carpet because there’s an obvious smell stuck in it. It was a cigarette and seafood kind of smell going on, it needs more lighting as well. The bathtub was dirty and the room looks NOTHING like the pictures. The pull out sofa had holes in it so we didn’t even use it, we slept on top of the covers because the sheet under it was dirty. The staff was excellent though & they deserve to work with better conditions.

Leisure Family

6/10

Pleasant

31 Aug 2025

Derrick

Front desk agent was nothing short of amazing the property could use some real up keep my room a
Had cob webs that look like they haven’t been cleared in months, my tub has some slipper residue.

Leisure Friends

2/10

Poor

26 Aug 2025

shonwond

The worst hotel ever! Steps smelled of urine, the room smelled of cigarette smoke and it took over 30 minutes to get a check in attendant not to mention had men walking around outside at night.

Leisure Family_with_children

2/10

Poor

18 Aug 2025

ANTHONY

Do not stay

Unfortunately, my experience was far below expectations. Trash lined the walkway to my room, the bathroom lights did not function, and the in-room phone was didn’t, leaving me unable to call the front desk for assistance.

These issues made my stay uncomfortable and frustrating. I hope you will take this feedback seriously,

Friends_and_family Friends

10/10

Exceptional

11 Aug 2025

Lakeisha

The first lobby worker was great

Business_and_leisure Partner

4/10

Poor

24 Jul 2025

Brian

Rough and dated

Very, very dated property. Faucets leaked, floors dirty, limited bathroom supplies.

Friends_and_family Family

4/10

Poor

20 Jul 2025

Tiffany

No nothing at this place no coffee, no clean sheets or utilities unless your paying extra everyday. If all you want is a bed this is your place if you want coffee, clean sheets, towels, or anything else for a week don't stay here. They don't care at all. Walk to target it's very a mile away.

Business_and_leisure Partner

10/10

Exceptional

18 Jul 2025

Tammy

Excellent staff and convenience

6/10

Pleasant

16 Jul 2025

Jeff

Conveniently located near truest Park about a 20 minute walk . A decent stay for a two-star hotel

Leisure Self

4/10

Poor

09 Jul 2025

Verified traveler

I gave 2 stars only because check-in with Bri was amazing and throughout my stay Jorielle, Shelly, Latoya and a young lady can’t remember her name was great. BUT the manager of that property Beckford tries to be belittling, arrogant and condescending. The first day in the hotel I kill a spider in the room, my partner kill two insects crawling up the wall (roaches). I was ready to change room but because it was late I just cleaned everything with my Clorox disinfectant spray and went to sleep. Second day I woke up to a swollen lip which never happened to me in my life. Immediately went to pharmacy for Benadryl I didn’t report anything because I didn’t think it was the hotel, next day I woke right arm swollen, red. my partner similar red marks inflamed areas on his back. I went down to office reported this and requested and new room, I also called beckford, he stated there was nothing he could do until his exterminators conduct a proper investigation. I said okay, expecting to hear something within 24-48 hours, Heard NOTHING and they booked the room less than 2 day later. When I say the room being rented I assumed I’ll hear something soon, obviously if renting that room they conducted this inspection. Heard NOTHING, called Beckford I said you rented the room, what happen in the inspection. 1st he said they nothing was found after questioning he said the going to have the inspection (He lied) and became angry, rude when I called it out. He replied my issue was not important.

Business_and_leisure Partner

6/10

Pleasant

09 Jul 2025

Kelly

What I liked about the property was its location to restaurants.
What I did not like about this property was the rooms did NOT look like the online photos. The room old and questionable. We had to stay because we had no other options but would go visit first for updates before booking ever again.

Leisure Family

2/10

Poor

09 Jul 2025

Verified traveler

My experience started absolutely amazing, Bri was quick and inviting at check in.

2/10

Poor

04 Jul 2025

Trevor

Aweful

6/10

Pleasant

03 Jul 2025

Amanda

Do not ask to check in earlier, called front desk and had made arrangements but as soon as i arrived they said the room was not ready. Did the upgrade for a room that was ready only to find leaking faucet, broken doors and the fold out couch broken as well. Glad to have stayed one evening only...

Leisure Pet

6/10

Pleasant

02 Jul 2025

Bolanle

Good value for the money.

Leisure

4/10

Poor

01 Jul 2025

Verified traveler

Rooms outdated.......plumbing was leaking and not working properly......over-all grounds on the outside of the rooms was filthy and dirty. Hallway and stairs smelled of urine and were filled with trash.

Business

2/10

Poor

01 Jul 2025

Erik

Should've got a room at Motel 6 :(

I reserved the room for 3 people, when I asked for a 3rd towel they wanted me to pay $2 for it. The pull out bed was worn out and beyond filthy. No sheet or cover so we were supposed to sleep on this. Both the website and ad on the tv said cooking utensils are provided free. Not only did they have none but if they did I was told I would have to buy them from the hotel. So False advertisement. The fridge didn't close so nothing stayed cold. I expected more from Extended stay as I have used them in the past but this location needs new management and a major renovation. Or at least decrease the price to match the expectations.

Friends_and_family Family

2/10

Poor

01 Jul 2025

Johnathan

Property was dirty and lots of weird individuals

4/10

Poor

30 Jun 2025

Jena

Very dirty. Floor felt unclean. Stains on the floor and linens

Leisure

6/10

Pleasant

28 Jun 2025

James-Bridget

Not worth it

Old, dirty, refrigerator rusty and old, roach dung on all the outlets with legs on the counter.
No hair dryer, no coffee pot. No shampoo, conditioner, soap.
Good location, was walk to the stadium..

Partner

8/10

Excellent

26 Jun 2025

troy

Much better location than the last one on interstate North I stayed at. The bare minimum the room should be clean and smell decent. This room was that. So no complaints.

Self

10/10

Exceptional

24 Jun 2025

Christopher

Cheap, clean, and great area

Leisure Partner

4/10

Poor

20 Jun 2025

Synesha

The check in process was quick and efficient. The cleanliness of room was unsatisfactory. There was no toilet paper, not enough towels for four people and the room was no clean. I would recommend a dehumidifier for the muggy smell and wet floors.
Thank you!

Friends_and_family Family

8/10

Excellent

19 Jun 2025

Lorena

The bed was comfortable and the microwave and refrigerator were in working condition and that's all I needed we were out most of the time. The desk hours said they open at 9am but I waited until 9:23 to check out and was told I could've just left the card keys on the counter. That shouldn't be an option if I'm checking out early that means my card key is still able to open the doors so someone can just grave it and use it and I wasn't the only person waiting.

Leisure Family

4/10

Poor

19 Jun 2025

Joseph

It was terrible, the bathroom door was broken, the sink barely worked and only few of the outlets worked

Friends_and_family Family

2/10

Poor

18 Jun 2025

Edgard

\"Don't stay here\"

This is a beat up hotel .I arrived here at 1am to find the office closed I had to use an outdoor phone which had to reach attendant it took 20 minutes for them to get here got room key got to the stairs to go upstairs and there's a bum passed out I had to wake him up to walk by then I get to my room and opened a wobbly door the room smelt like there was a fire a while ago (my wife and my clothes smelt like burnt wood we had to throw away by the way) the floors were filthy exposed wiring in the wall woke up to a spider on me .I was supposed to stay 2 nights we left the next day. \"App is not letting upload any pictures\"

Partner

6/10

Pleasant

16 Jun 2025

Verified traveler

Women and single travelers beware

The staff is very nice and helpful however the location is not the safest for women. The door deadbolt did not work and the door seemed warped and did not fit securely (light coming through door trim). Also, there were people constantly roaming the parking lot and lots of disturbances at night (yelling, fighting, banging on walls, car racing noises).

Friends_and_family Friends

6/10

Pleasant

15 Jun 2025

Latisha

Security Concerns

I don't think I will return in the future due to security issues. Beware that the door may bolt lock from the inside and lock you out of your room. I experienced this during our stay. We left out to grab some food and upon returning our room was locked from the inside. After reporting the matter to the front desk clerk, who was extremely helpful, I had to personally pop the lock with this special tool they had available. The property does not have a maintenance worker on the property. On top of this, we were currently experiencing a severe thunder storm, so we were left without cable and internet. The rooms are dirty, the spider webs are everywhere. My three year old son spotted a huge spider crawling up the wall. Made us sleep with the lights on. The property did compensate us by providing us with a small partial refund..

Friends_and_family Family

2/10

Poor

13 Jun 2025

Joan

From the moment we walked in the room to smell like cigarette smoke. We could see all of the little burns from cigarettes that had burned down on the table. Lightbulbs had burnt out. The floor felt disgusting and sticky. I did not even feel comfortable using the bathroom to shower. That was the most awful experience experience we have had in a hotel in a very long time.

Leisure Family

6/10

Pleasant

13 Jun 2025

Levi & Emily

Good

2/10

Poor

11 Jun 2025

April

Dead bugs, no linens, terrible smell.

2/10

Poor

09 Jun 2025

Robert

Demanded to know who my employer was and wouldn't let me check in without it.

Dirty and sticky carpets, stained walls, smelled of cigarettes. Floor peeling up in bathroom.

Bedding was probably the only clean thing in the room

Leisure Friends

2/10

Poor

09 Jun 2025

KEVIN

This was the filthiest most run down hotel I have ever stayed in. It makes Motel 6 look like a five star. The tub and bathroom were disgusting. Homeless guy living in the passage way was scaring guests.

Leisure Friends

8/10

Excellent

02 Jun 2025

NATHANIEL PARKER

Short stay friendly staff

4/10

Poor

02 Jun 2025

Michael

Outdated room. \"Queen\" bed was more like a double. Bathroom sink stayed clogged. Kitchen sink leaks. Shower curtain

Partner

2/10

Poor

01 Jun 2025

Steven

The room was filthy with a sneaker and broken combs. The rooms smelled. The lady at the front desk gave me a refund.

Leisure Family

2/10

Poor

31 May 2025

Starlett

Carpet is very nasty and smelly. Tub was rusted. There was tag all over outside in the parking lot

Leisure Partner

8/10

Excellent

25 May 2025

Jamecia

Everything was nice, $40 for cookware was kind of crazy, saying that the stove top comes in the room.

Leisure Friends

2/10

Poor

25 May 2025

GDN

The girl who checked in was rude and nasty. The bathroom has a dead fly and cobwebs on the sink area. Room stunk. Cheapest beds on the market are here. I know you get what you pay for, but spend the extra money and go somewhere else

Business

4/10

Poor

13 May 2025

Richard

Dirty

Our room had fleas and the pullout bed in the couch was absolutely disgusting to the point of being unusable.

Friends_and_family Friends

6/10

Pleasant

11 May 2025

Darius

It was pk

2/10

Poor

09 May 2025

Vanessa

Place is disgusting. Bedding was stinky and dirty. Towels were dirty. Carpets are gross and rooms stink. They need to renovate and do a deep cleaning here! Staff was very unprofessional, she in the back having drinks with some tenants. DO NOT STAY HERE!

Leisure Family_with_children

4/10

Poor

07 May 2025

Kaketra

This place should be taken off Hotels.com. I have stayed at Stay America in other states but non were bad like this. This property is unkept, flies in the lobby and rooms, trash around the property, rooms not cleaned or kept up, dead and alive bugs in rooms. There was

Partner

10/10

Exceptional

01 May 2025

Nadja

Nice staff, super clean and neat, sheets were clean and soft, area was quiet and lots of restaurants around and stores!

Leisure Self

2/10

Poor

28 Apr 2025

Yolanda

Very disgusted. I have voiced the uncleanliness and the danger in which there was a strange man knocking on my door at 3:47 am. I had to call 911 and have Cobb County officers dispatched because i feared for rhe life of my service animal and myself. Nothing was done when i addressed the property manager.

Business Pet

10/10

Exceptional

20 Apr 2025

Dwight

Nice

Business

10/10

Exceptional

18 Apr 2025

Thomas

Convenient great staff

Leisure Family

10/10

Exceptional

31 Mar 2025

Warren

The staff was professional and courteous.

Business_and_leisure Self

2/10

Poor

30 Mar 2025

Kelly

They called me to tell me that could not honor my reservation because they did not have a room. I booked two months in advance. They had my money. They finally found me a room and it was filthy. Even after a waited an hour for it to be cleaned. The complex was sketchy.

Leisure Self

8/10

Excellent

29 Mar 2025

Sharon

Room numbers are too small and there are no directional signs showing where the rooms are

Leisure Family

2/10

Poor

22 Mar 2025

Sean

The room looks like it wasn’t ready needs a lot of work. And very noisy

Leisure Family

8/10

Excellent

20 Mar 2025

Curtis

Outside the room could be cleaner and doors could use a paint job

10/10

Exceptional

21 Feb 2025

Jacob

Good

Business Self

2/10

Poor

25 Jan 2025

Darryl

Took my money and they was closed when i arrived there to the location

2/10

Poor

21 Jan 2025

Tyra

This place was disgusting inside and outside.

Business Family

8/10

Excellent

19 Jan 2025

Triche

Rooms outdated

Business Family

4/10

Poor

14 Jan 2025

Zorie

King suit with pullout bed

Old appliances, poor cleaned room with no room service, couch/pull out bed vinyl peeling off looks real rough, plumbing issues- if someone takes a shower after hours plan on being woken up by the pipes shaking in the walls (Loud). Note if you plan on arriving after hours (call) They will cancel your reservation without contacting you and I was charged twice I’m trying to get it resolved but I keep missing I one person that can help me

The good: rooms are big I had two bathrooms and I could see my car from my room and the price is far plan on bringing cleaning supplies and your own cooking ware.

Business

10/10

Exceptional

14 Jan 2025

Tonya

Ths staff were very heĺpful. The property was clean and the room. Thank you

10/10

Exceptional

07 Jan 2025

CRYSTAL

Overall a great experience

10/10

Exceptional

01 Jan 2025

Tamario

Quick Staycation

Check in was extremely easy. The representative who assisted my was very insightful and the property itself was well maintained and fairly quiet. I would definitely recommended this property for solo trips or a quick staycation

Self

6/10

Pleasant

01 Dec 2024

Kathy

Room was missing all kinds of lightbulbs. Microwave dangerous. Just in a little rough shape but probably expected for the type of place.

Leisure Partner

8/10

Excellent

17 Oct 2024

Crystal Eve

The staff in the lobby were so welcoming and kind. The property needs to let people know though that there is a $100 hold fee when you go to check in. That should be included on the post on the website so people are not caught by surprise. It is unfair to the staff for them to have to deliver that surprising news to guest. However, the staff was very kind and understanding but the hotel needs to let visitors know that ahead of time instead of waiting to inform them when they check in. It's not fair to staff to have to inform the guest about that. Transparency is key!

Business_and_leisure

6/10

Pleasant

07 Oct 2024

Phylis

Very noisy.

Partner

8/10

Excellent

05 Oct 2024

Kristie

Staff was very friendly and saw to our needs. The first room we were assigned to was not ready. One bed was not made. We were moved to another room. 2nd room was ready but whatever was used on the floors left a sticky residue. Location is great. Many restaurants within walking distance and less than 1 mile from Truist Park.

8/10

Excellent

26 Sep 2024

james

2/10

Poor

25 Sep 2024

Jim

Kept up all night with loud noise and constant traffic

Leisure Friends

2/10

Poor

23 Sep 2024

Sandy Yakitn

The kitchen had roaches and the room was filthy. I had to buy cleaning supplies just feel comfortable sitting anything down. I was afraid to cook or bring any food into the room.

Business Self

2/10

Poor

16 Sep 2024

Dallas

The room was not cleaned at all, dirty, not enough towels, no remote control. Overall it was was a dump.

Leisure Friends

4/10

Poor

15 Sep 2024

Mayu

A Housing Project

I smiled when I saw the decal on the bathroom mirror indicating that anyone who smoked in the room would be subject to a $250 charge because our room reeked of cigarette smoke. We stayed 1 night for a baseball game. This facility is being used for a housing project for the poor and hotel guests seem to be the minority. The smell of urine was present outside on the walkway and stairwells and we heard an early morning altercation. It is a place to spend the night and leave early the next morning. Period.

Partner

10/10

Exceptional

07 Sep 2024

Muarier

Great stay

Business Self

8/10

Excellent

03 Sep 2024

Danny

Property has ups and downs but my stay has been okay for the most part

Business_and_leisure Self

10/10

Exceptional

18 Aug 2024

Kristie

Staff was wonderful. Property is in a good location and within walking distance to Truist Park and dining. Room was clean.

Leisure Family

6/10

Pleasant

17 Aug 2024

Kendra

It was ok but it costs too much per week to not be able to do some upgrades to the facility.

Business Self

2/10

Poor

15 Aug 2024

Kelly

Never again.

The morning after my first night, I woke to find cockroaches throughout the room, including on my toothbrush. Small round black bugs were found crawling on the nightstand. After showering, I walked on the carpet to retrieve my clothes, only to observe the soles of my feet were black with dirt after.
I was locked out of my room after 10pm on my second night of my stay. No personnel in the office, so called Extended Stay customer service number. Was told personnel would arrive in 10 minutes. Over an hour later, the night clerk arrived. Two other guests needing keys, and a couple requiring a late check in as well.
At my morning checkout, front desk personnel were rude as was the night clerk the night before.
This behavior is totally unacceptable, as was the condition of the room.
I had stayed in this very hotel for a business trip 6 months prior and had a great experience.
So sad that this property has taken a huge fall in room disrepair and disrespect to its guests.

Business

2/10

Poor

15 Aug 2024

Kelly

Never again.

Business

2/10

Poor

15 Aug 2024

Kelly

Never again.

The morning after my first night, I woke to find cockroaches throughout the room, including on my toothbrush. Small round black bugs were found crawling on the nightstand. After showering, I walked on the carpet to retrieve my clothes, only to observe the soles of my feet were black with dirt after.
I was locked out of my room after 10pm on my second night of my stay. No personnel in the office, so called Extended Stay customer service number. Was told personnel would arrive in 10 minutes. Over an hour later, the night clerk arrived. Two other guests needing keys, and a couple requiring a late check in as well. He chose to berate me for locking myself out.
At my morning check out, I said “Hi, I’m checking out of room ###. The woman said ”Good morning”. Without missing a beat, she said “Oh, you too good to say good morning?”.I stated that I said “hi” upon entering, at which time she turned to her co-worker and asked if she heard me say “hi”. The other employee just shrugged.
This behavior is totally unacceptable, as was the condition of the room.
I had stayed in this very hotel for a business trip 6 months prior and had a great experience.
So sad that this property has taken a huge fall in room disrepair and disrespect to its guests.

Business