Name: Hampton Inn Atlanta-Cumberland Mall- NW
Address: 2775 Cumberland Parkway, Atlanta, 30339, US

4/10

Poor

20 Jul 2026

Justin

I wanted to like this Hampton Inn near Cumberland Mall in Atlanta, but it fell short. The location is fantastic: close to the stadium with easy driving access. Breakfast was typical Hampton quality and good overall.
The facility is run down. There were tears in the carpet, no AC in the hallways, and the room showed major signs of age. Wallpaper peeled in the bathroom and towel hooks were barely attached. It needs updates and maintenance.
Cleanliness was the biggest problem. We entered the room to find used wet towels hanging in the bathroom and a used washcloth in the shower. I politely asked for a resweep while we went to dinner. The towels were removed but the washcloth remained. This is unacceptable.
Staff was mixed. The night manager was apologetic and professional. However, cleaning staff needs improvement and the day manager spent much of his time watching TV behind the computer. The property feels poorly run during the day.
If maintained better, I would stay here every time. All issues can be easily fixed to meet normal Hampton standards. As it is, I cannot recommend it.

Family_with_children

6/10

Pleasant

16 Jul 2026

William

Property was disappointing for a Hampton Inn. Room was cleaned but not well maintained and property is showing lots of wear and tear. I almost always stay at Hampton Inns due to their quality but this property was lacking and I will think twice before staying here again.

Self

10/10

Exceptional

08 Jul 2026

Deron

The staffers were professional and pleasant. The room was clean with comfortable beds.

Friends_and_family Friends

2/10

Poor

01 Jul 2026

Grant

This property is run horribly. It was dirty, amenities we not available/working, staff was unhelpful. We stayed one of our seven nights and went to a different hotels for the rest of our stay. Sadly Expedia was less than helpful in resolving the problems. Lesson learned, check reviews and be prepared to do the work for Expedia if any issues should arise.

Family

2/10

Poor

30 Jun 2026

Grant

This property is run horribly. It was dirty, amenities we not available/working, staff was unhelpful. We stayed one of our seven nights and went to a different hotel for the rest of our stay. Sadly the 3rd party we booked through was less than helpful in resolving the problems. Lesson learned, check reviews and be prepared to do the work for 3rd party if any issues should arise.

Family

2/10

Poor

30 Jun 2026

Grant

This property is run horribly. It was dirty, amenities we not available/working, staff was unhelpful. We stayed one of our seven nights and went to a different hotels for the rest of our stay. Sadly Expedia was less than helpful in resolving the problems. Lesson learned, check reviews and be prepared to do the work for Expedia if any issues should arise.

Family

4/10

Poor

27 Jun 2026

Josh

Room was dated and worn. Wrappers on the floor. Water from tub started out orange and then clear. Rust?

Family_with_children

6/10

Pleasant

23 Jun 2026

Marvin

I love the Hampton inn and stay with them frequently and have to say that this one did not match the experience and quality received at others I have stayed at. Things were dirty. Broken. Cheap. Bad linens. And not the usual super comfy pillows.

Self

4/10

Poor

19 Jun 2026

Courtney

Very old and dirty. First room had visibly been broken into -- door was splintered at lock area. 2nd room the dead bolt wouldn't lock. Third room was OK. Air conditioning limited, everything in the room was sticky and dirty, beds were awful. Elevator not cleaned the entire week. Do not stay here

Friends_and_family Family

6/10

Pleasant

18 Jun 2026

daniel

Extremely friendly and courteous staff. Great location close to Braves Ballpark, mall, costco etc. Place is slightly run down. Building maintenance is obviously not left to building professionals. Only one of two elevators was working. Rooms were clean. Breakfast was good. Overall good experience. Property though does not meet Hilton grade.

Self

10/10

Exceptional

17 Jun 2026

Randy

Location location.

8/10

Excellent

16 Jun 2026

Allyson

The room was clean and the front desk lady that checked us in was very friendly. The elevators were a little scary, and the first floor hallway could use some new carpet.

Partner

6/10

Pleasant

15 Jun 2026

Terry

Arrived to check in, received key cards to the first room. Key cards did not work. Provided key cards to a second room. Room was not clean, a used rag still on the side of the tub among other issues. The A/C did not work. Were provided key cards to a third room and were able to finally get settled in for the weekend. Location was great for the plans we had.
The outside swimming pool was green.
Our trip was in June 2026

Family

4/10

Poor

14 Jun 2026

Ashley

The hotel was about 1 mile from the brave stadium and made for an easy walk, but the building itself needs to be kept up better. The bathroom in our hotel room was below standard. The floors looked and felt dirty. The bathtub did not drain properly. Would not recommend.

Family

4/10

Poor

14 Jun 2026

Deborah

I would not stay here again. I always thought Hampton Inn’s were all nice. This place needs some updates. The room was so humid my clean clothes were damp. The room also had a musty smell to it. The water also did not go down well in the shower. I don’t like spending money on a room and not being satisfied.

2/10

Poor

13 Jun 2026

Craig

Hilton should be ashamed of this property. It was like a bad Motel 6, not a Hampton. Missing carpet tiles, holes in the walls, paint peeling from the ceiling.

Partner

10/10

Exceptional

12 Jun 2026

Jeff

Quick trip. Slightly unkempt. Still great!

Friends_and_family Family

2/10

Poor

09 Jun 2026

Crystelle

I have stayed at this property several times over the years..But will never stay here again.. When you exited the elevator on the 3rd floor there was something spilled everywhere and there was barely room to even walk around it, I told the staff and it stayed that way until after we checked out. The bathtub had not been cleaned and had mold around the ceiling, A full length mirror had been installed in the room and the trim was falling off. The coffee maker was missing parts. On the main floor several pieces of carpet had been cut out and bare concrete was showing, The carpet was disgusting on the first floor and the 3rd floor. The ice machine did not work on the 3rd floor. The walls are so beaten up that it looks like a run down property.

Friends_and_family Friends

6/10

Pleasant

09 Jun 2026

Joyce

Location was perfect. The room was clean but had a musty odor. The door to the bathroom would not close due to it was not on the frame correct. The light in the bathroom was hanging out of the ceiling. The remote to the tv would not turn the tv but it would change the channels. The bed was comfortable even though I don’t think it was a queen, it was more like a full. The breakfast was delicious, lots of options. I would stay again. Everyone deserves a second chance. 😊

Partner

8/10

Excellent

08 Jun 2026

Jaclyn

Hotel was easy to get to and staff was super friendly

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Robert

The staff were kind helpful and efficient. Everything was great accept there was a disinfectant smell in my room and hallway. I got used to it. Also no black out curtain and parking lot lights were very bright.

Self

2/10

Poor

01 Jun 2026

CORY

Pay more and stay somewhere else. Room didn’t have a remote, ice makers broken on multiple floors.

Family_with_children

10/10

Exceptional

27 May 2026

Melissa

Staff was great, checking in process was easy, rooms were clean and the beds were comfortable. I was a little sketched out by the elevator, the one operator able definitely needs some TLC and one wasn't working at all. Other than that, I enjoyed our stay and would stay there again.

Partner

2/10

Poor

26 May 2026

Sean

We were sent to room 225. The downstairs hallway smelled of mildew and had
visible water damage on the walls. The second floor was worse. Our room smelled
awful and after a few minutes, we realized that the carpet was soaking wet -
this was an active incident, not aftermath of some previous problem. In the
hallway, we were able to hear water running in a wall that did not sound like
it was in a pipe. I told the front desk and they offered us room 410,
which smells much better but still has damp carpet. The clerk said she would
call maintenance, and I suggested that this was more urgent than that - that
I would be trying to turn off the water and get a plumber over here now.
However, she said that's all she can do. I said \"then you must not be the owner,\" and she said that's correct.

Partner

10/10

Exceptional

15 May 2026

James

Awesome

Friends_and_family Family

8/10

Excellent

03 May 2026

Jean

Staff were great and mall was close by.

Partner

4/10

Poor

27 Apr 2026

Carrie

This hotel is terrible. It’s old, dirty and rundown. There are gaps in the tiles, which are a tripping hazard. The elevator bangs and sounds like it will collapse. The wall paper down the halls is peeling. The beds are stiff and uncomfortable. And you can hear noise anll night through the halls. And though it says it’s 1.0 miles to Braves stadium, it’s really over a mile 1/2, making it too far with kiddos. This is a $100/night hotel, not a $280/night hotel. Not even close.

Partner

4/10

Poor

13 Apr 2026

Susan

The room smelled very musty. The shower door would not close. The hallway had a large fan in it and they pieces of carpet were raised and people would trip. The elevator had a sticky mess on it. The tables were not cleaned in the dining area. I was not impressed with this location at all and was surprised it was a Hampton Inn. Never been in one of such poor quality.

Friends_and_family Friends

10/10

Exceptional

28 Mar 2026

William

Was there for Braves game. Slightly more than a mile walk but it was fine for me

Self

6/10

Pleasant

25 Feb 2026

Gary

The room was not in good condition. The air conditioner looked to be falling apart, and the base boards were undone.
The staff were friendly except on two occasions my son was question about staying at the hotel by the same staff member.

Family

6/10

Pleasant

23 Feb 2026

Michael

Decent hotel for the price, clean rooms, hot shower. The beds were very unsteady and unstable though and were seemingly not attached to the frame in anyway, or the frames were broken, but we quickly learned that sitting on the edge or corner of the mattress would elevate the opposite side to where it felt like it would flip over. Not sure if they’re all this way or we just had a defective room.

Business Pet

8/10

Excellent

16 Feb 2026

Sara

Great location.
The rooms are not clean.
Staff is friendly.

Leisure Self

2/10

Poor

03 Feb 2026

Kristen

The room felt dirty- sticky bathroom floor, black in the tub. The hotel lost power in the middle of the night 1/31/26 and there was no back-up generator so we woke at 5:30 to no power and frigid in door temps. The man at the desk was on his phone and didn't get up to help us manually pry open the sliding glass doors. The exit signs on the first floor weren't lit- a firecode hazard.

Business_and_leisure Family

8/10

Excellent

19 Jan 2026

Maria

Everything was good!

Family

10/10

Exceptional

14 Jan 2026

Alaina

Fabulous staff!

8/10

Excellent

29 Nov 2025

AL

Excellent location, Near mall and offices.

4/10

Poor

18 Nov 2025

BRAD

The room was terrible, the bathtub was cracked and rusted and the tub wouldn't hold water, there was mold all over the wallpaper and food splashed on the walls beside bed .. just a terrible room especially for a Hilton

Friends_and_family Family

2/10

Poor

18 Nov 2025

Michael

Room was awful but front desk people were nice. Place needs an uplift badly. Homeless trying to get in for breakfast climate controls not functioning. Major disappointment for sure

Friends_and_family Family

2/10

Poor

18 Nov 2025

Michael

Refrigerator didnt work wall heater couldn’t be adjusted it was very cold or very hot breakfast offerings were awful. Entire place needs major improvements. We are asking for a partial refund of room fees

Friends_and_family Family

6/10

Pleasant

17 Nov 2025

Jeff

Needs upgrades. Only one elavator working. Door to room was peeling apart. Sink was not draining. Bed creaky. One light in room not working.

Leisure Family

4/10

Poor

16 Nov 2025

Ebonee

Staff was great, there was a moldy smell and water was leaking from some areas in the facility.

Business_and_leisure Family

2/10

Poor

15 Nov 2025

Jerry

Couldn't stay. After driving to Atlanta and waiting at the near by Mall my truck was broken into. Windows were busted out. They would not refund the room. Definitely sucked. Thanks but no thanks.

Friends_and_family Family

4/10

Poor

14 Nov 2025

jeremi

Bed was broken a piece of metal was sticking out the side of the bed and cut me twice. Location is good staff was ok but room was not so good

Leisure Family_with_children

10/10

Exceptional

27 Oct 2025

Catharine

Easy to get to. Great surroundings

10/10

Exceptional

27 Oct 2025

Tamayo

Room was clean, breakfast was surprisingly amazing (especially the eggs and potatoes) staff was friendly and very helpful. Definitely can see myself staying here again!!

Leisure Friends

8/10

Excellent

19 Oct 2025

Sonya

All in all, our stay was perfect! There were no conditions that we have to complain about. We’ve stayed here before and chose to do it again. It’s close to where our daughter lives. Give it a shot. I think you’ll love it.

6/10

Pleasant

17 Oct 2025

Tameaka

The staff were nice. The price was great for 2 nights, however the room and restroom wasn’t as clean as I expected.

Leisure Partner

10/10

Exceptional

10 Oct 2025

Rollo

Great!

10/10

Exceptional

30 Sep 2025

Kevin

Very clean

Leisure

10/10

Exceptional

29 Sep 2025

Jonathan

Came for the weekend to Atlanta for a Braves game and Falcons game. Stayed overnight. This hotel was in a good location for us to get to both events.

Friends_and_family Family

8/10

Excellent

28 Sep 2025

Michael

Nice staff and awesome breakfast

Leisure Self

10/10

Exceptional

25 Sep 2025

William

Good value for the money. Nice breakfast

Business Self

10/10

Exceptional

23 Sep 2025

Warren

Quiet and comfortable bed.

Leisure Self

10/10

Exceptional

15 Sep 2025

Jon

Staff was friendly and room very clean

Friends_and_family Family

10/10

Exceptional

15 Sep 2025

Karen

I always choose Hampton for their cleanliness and awesome beds. This place was an $8 UBER ride to the Braves stadium which is why we were there. Perfect location

Family

10/10

Exceptional

14 Sep 2025

Cameron

Receptionist was sweet and breakfast was yummy !

Leisure Partner

10/10

Exceptional

13 Sep 2025

Fred

I've usually stayed at this Hotel anytime I've gone to the Atlanta area. It is a good Hotel, close to the Battery and Truist Park, and close to a shopping mall with restaurants! Nice Hotel with comfortable bed!

8/10

Excellent

07 Sep 2025

Shelton

The hotel property was very nice, with the exception of a few miscellaneous this as far as the interior of the property like paint, elevators, broken smoke dectors, and my room was cleaned (Not sure I had to request that)

Leisure Self

8/10

Excellent

05 Sep 2025

Christy

The room was exactly as pictured. The staff were very friendly and helpful. Breakfast was a cold and hot variety. The only complaint was the A/C unit stopped blowing cold air during the night. Other than that it was a great stay for the Breezy Bowl Concert!

Leisure Friends

6/10

Pleasant

01 Sep 2025

Makayla

There was a weird smell from the carpet like it was wet - more so needing updates, only one working elevator so with it being a busy weekend it made for longer than normal wait times, the glass shower door would not stay shut. I’m not sure if the shower wasn’t leveled but that could cause water damage in the future. The room was clean however and I would stay again.

Leisure Friends

4/10

Poor

29 Aug 2025

James

The main level had the smell of mold. There was water in the carpets, and they had blowers on the carpet throughout the weekend I was there. The washers/dryers did not work, and the front desk did not know when a repair team was coming to repair them. The elevator had a hard slam to close. I had a leak in the pipes of the sink in my room, and the sliding doors to my shower would not close bring more water onto the floor. This was my first time, and my last time.

Leisure Self

6/10

Pleasant

23 Aug 2025

Scott

extremely noisy

Partner

4/10

Poor

21 Aug 2025

Julie

Property conditions are terrible. Apparently they were trying to clean the carpets in the hall, so they were soaking wet. They had fans blowing on them the 2 days we were there and they were still wet when we left. Carpet in our room had random wet spots. The room smelled so musty that we had to put air fresheners out. No vent in the bathroom so everything, including the walls are damp. On a good note, the staff are very friendly and there are lots of options for breakfast. Definitely disappointed and would never stay here again.

2/10

Poor

16 Aug 2025

Gregory

Filthy carpets, broken tv, empty soap bottles, personal items, like my car keys, were removed from my room.

Leisure Self

2/10

Poor

16 Aug 2025

Gregory

The shower soaps were all emtpy, the carpet was disgustingly grimey, and something was wrong with the tv. Also, the maid removed or threw away personal items from my room.

Leisure Self

4/10

Poor

13 Aug 2025

Daniel

Mold in shower. Shower faucet constantly dripped. Mold on the AC. Bad smell in room like my uncles 1988 tent trailer.

Leisure Partner

6/10

Pleasant

11 Aug 2025

Verified traveler

Staff was very friendly. Stay was nice. But the facility is in need of many repairs.

10/10

Exceptional

03 Aug 2025

Michele

Great stay

The bed wasn't as comfortable as i would have liked, so iput all of the pillows down and laid on top of them.

Self

8/10

Excellent

26 Jul 2025

Tim

Laundry facilities were not functional...was told to go to a laundrymat. Bed was comfortable, breakfast was good. Nice shower.

Friends_and_family Family

6/10

Pleasant

21 Jul 2025

Alisha

Gross floors

The carpet needs replaced throughout. The bathroom needs to be vented, too. The receptionist and housekeeping were friendly though.

Friends_and_family Family

8/10

Excellent

20 Jun 2025

Juan

Close to Truist park.

4/10

Poor

17 Jun 2025

Vantrelle

Beautiful location, near restaurants and shops, free breakfast.

Friends_and_family Family

10/10

Exceptional

16 Jun 2025

Kim

Came into town for a concert. The front desk staff was kind and quick with checkin. The room was spotless and after a long night of concert going, the bed was perfect.

Friends_and_family Family

2/10

Poor

12 Jun 2025

John

Hotels.com charged me for the stay and then Hampton Inn also charged me, so I was doubly charged. I am still trying to sort it out.

6/10

Pleasant

11 Jun 2025

Elizabeth

Super close to Truist Park. Checking in took a long time. The guy checking us in left the desk to talk to someone halfway through and we just stood there holding all our bags until he decided to come back. All the other employees were great though.

The room smelled like cat litter and was so humid, the carpet felt wet. Bathroom sink faucet wasn’t screwed on correctly and sprayed water everywhere.

Leisure Family_with_children

10/10

Exceptional

09 Jun 2025

Jan

Great place

2/10

Poor

05 Jun 2025

Brock

check in took forever, then once checked in, our key did not work to the room. Front desk guy came with a master key only to find that this room was already occupied. awful experience

Leisure Partner

8/10

Excellent

03 Jun 2025

Paul

The only problem I had was the washing machine in the laundry room did not work.

Leisure Self

10/10

Exceptional

24 May 2025

Brian

Great weekend visit

Hotel served our needs for a baseball weekend. Room was comfortable, breakfast had a great variety. Would stay here again.

Friends_and_family Family

6/10

Pleasant

02 May 2025

Neil

The building is kinda rundown with peeling paint and water leaks

Leisure Self

6/10

Pleasant

29 Apr 2025

Eileen

Good

8/10

Excellent

25 Apr 2025

Robin

Staff was great. Pool was out doors & not open yet, but overall good

Leisure Family

2/10

Poor

07 Apr 2025

Lynn

Really sorry to say, but

Carpeting in the room was wet-a/c leak, mattresses flimsy and not comfortable, AND finally the toilet leaked in the bathroom

Friends_and_family Family

10/10

Exceptional

06 Apr 2025

Heidi

Wonderful hotel walkable to Truist

Staff was extremely friendly, which is always one of the most important & appreciated factors that I remember about a stay! Big thank you for exceptional customer service when we checked in! Hotel and room were very nice and clean; bed was super comfy! Walkable to Truist Park if you choose & we come to ATL for the Braves so that was key! A shuttle would be wonderful but, wouldn’t keep us from staying again. Breakfast was delicious & plenty of seating. Very pleased overall and I’m sure we will be back

Partner

2/10

Poor

06 Apr 2025

BRANDON

We had to move rooms 3 times because of AC problems, the tv didn’t have Netflix or other streaming platforms. The shower head was broken, the power outlet didn’t work. The staff was super nice though.

Leisure Partner

2/10

Poor

05 Apr 2025

Eric

Room was old & need updated. Not enough staff on hand to handle up keeping.

Friends_and_family Family

6/10

Pleasant

04 Apr 2025

Jennifer

Check in took forever, the rooms I reserved weren’t available (said they over booked) rooms and property could use updating

Friends_and_family Family

10/10

Exceptional

31 Mar 2025

Brad

We enjoyed our stay. The staff was super nice and helpful.

Leisure Family

6/10

Pleasant

30 Mar 2025

Vanessa

Bathroom shower handle was stuck on hot. Would not turn off. Had to call maitance.

Friends_and_family Family

6/10

Pleasant

29 Mar 2025

Verified traveler

Average at best.

Our stay was just below average, lobby and hallways could really use an update. The room was fine but couldn't believe they sold me a room with one king sized bed for 3 adults and had no rollaway bed to help us out. The breakfast was really nice.

Friends_and_family Family

10/10

Exceptional

11 Mar 2025

Tammy

Room was clean and stocked with necessities. Front desk staff was very friendly. It was a great stay.

Business

8/10

Excellent

09 Mar 2025

Rainet

I liked it & it was my first time going there. I got my room changed because there was a problem. I got the first floor & I loved it. I disliked was the toilet seat & the original room. When I got the new room the heater wasn't working. The thing is it was new, but they will get it fix soon. Other than that, I enjoyed the free breakfast & the free parking.

Leisure Self

10/10

Exceptional

03 Mar 2025

Blair

Great

Leisure Partner

8/10

Excellent

25 Feb 2025

Michael

Ok stay

Hotel wa ok, other people in our group had no complaints. Our room the heat/ac unit was very very loud, and it had a wet musty smell that gave u a headache. We asked for a different room, and he would have given us one but they were booked up.

Partner

8/10

Excellent

19 Feb 2025

William

The whole place looks worn down. The carpets especially. Elevators, halls, baseboards. Worn down, nicks, cracks

Friends_and_family Friends

10/10

Exceptional

12 Feb 2025

Melodee

Great Stay!

Great stay! Clean and comfortable accommodations. Friendly staff! Yummy hot breakfast. Great location! Affordable.

Partner

2/10

Poor

16 Jan 2025

Jose Luis

The room was dirty

10/10

Exceptional

08 Jan 2025

reginald

It wasn't modern and up to par like other Hiltons and Hamptons I've stayed in, in the past.

8/10

Excellent

06 Jan 2025

Richard S

All in all it was a good experience. The front desk ladies were especially gracious. The room was fine, very clean. The breakfast was not as appealing, but the all-day coffee/tea supply was much appreciated.

Leisure Self

4/10

Poor

03 Jan 2025

Carlos

Poor condition

Leisure Family