Sonesta Atlanta Northwest Galleria

Sonesta Atlanta Northwest Galleria - Marietta

United States , Atlanta - GA
Atlanta, 6345 Powers Ferry Road
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100 reviews shown

6/10

Pleasant

21 Jun 2026

Ava

If it is 4 people to a room the bed is not big enough. It is supposed to be a queen size bed but they look like twin beds. That’s my only concern

Family_with_children

10/10

Exceptional

21 Jun 2026

Taylor

Good everything good

Partner

10/10

Exceptional

18 Jun 2026

Tiffany

Will definitely stay here again.

8/10

Excellent

15 Jun 2026

Brandi

On check-in we were told the air was not working but they were working on it and hoped to have it back up soon. We were not told that it had been out for at least 2 days. Despite this we enjoyed our stay and would stay here again. Special shout out to Fred the shuttle driver!

Friends_and_family Friends

6/10

Pleasant

15 Jun 2026

Staci

All the staff were amazing and helpful the air was broken over half the stay and it was miserable the breakfast was good because it was a buffet but didnt like that only 2 breakfast were free and the kids would have to pay $17 also didnt like that parking was almost $20 a day

Family_with_children

2/10

Poor

15 Jun 2026

Yesenia

When we checked in the air conditioner was out in the whole building. They did not let us know when we check in. After a few hours we let them know about our room being hot and the staff said the air was out. They did not offer any accommodation or anything. They never gave us an ETA on have it fixed either. We ended up checking out along with several other staff. Staff were not helpful and were deceiving. They should have been upfront about the situation.

Family_with_children

2/10

Poor

14 Jun 2026

Amber

We arrived and I noticed how hot the lobby was. I assumed it was because the door was right there. The first room we were given was hot… the air was not working. They moved us to another room, and it was not as hot. We turned the air down and went to the concert. We came back 6 hours later and it was still hot. I explained everything to the lady, and she told me my money would be refunded - I tried to initially pay with cash, but they don’t take cash. So now I am waiting for my refund on my card.
We also had to drive 4 hours back home at 12am. If they knew the air was out, that should have been communicated when we got there to check in. They acted oblivious to it until after the second room and 6 hours later.

Friends_and_family Friends

4/10

Poor

14 Jun 2026

Winter

The air conditioning didn’t work

8/10

Excellent

14 Jun 2026

Tiffany

The hotel was wonderful. Lots of great amenities - Pool gym, shuttle service, restaurant.
The only negative experience we had was the A/C in the building went out. They did actively have maintenance there. But very inconvenient.

Partner

2/10

Poor

12 Jun 2026

Jessica

During our stay we didn’t have hot water for 24hrs. We didn’t have AC one of the nights. We had a molded pillow, the plumbing was sketchy, the $21. Breakfast buffet was worse than your standard continental breakfast. There was construction all over the hotel they would start working a little too early for our liking. It says pet friendly but there is zero grass area for the pet to use the bathroom and the rooms are carpeted, we had our puppy pads but so who knows what happened in the room before us. The floors felt yucky. The lobby was well kept and the pool area was also nice.
Staff didn’t seem very friendly to accommodate us.

Friends_and_family Family

6/10

Pleasant

11 Jun 2026

Debra

The room was clean and comfortable. That's the only positive thing to say about this hotel. The staff was rude. I dealt with three different people. Be aware that if you use the shuttle service, it might not leave when you think it will. We signed up for the 5:45pm time slot for the shuttle to take us to Truist Park. 45 minutes later, still no shuttle. Another family gave up and ordered a ride share and was nice enough to let us tag along. Then, after the ballgame, we waited for over an hour for the shuttle to show back up. Several other hotel shuttles had come and gone multiple times.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

carlos

Really nice and clean.. favorite lil spot

Self

10/10

Exceptional

08 Jun 2026

Delia

The hotel was very nice and clean. Breakfast was amazing and sever was very nice and helpful, Yulimar was very attentive as well. Will be returning soon

Family_with_children

10/10

Exceptional

07 Jun 2026

Ben

Rooms were clean, bed was comfortable. Staff was helpful.
The restaurant food was excellent.
Restaurant staff could be more attentive and organized.

Self

10/10

Exceptional

07 Jun 2026

Cade

All around great experience

Family

4/10

Poor

07 Jun 2026

Anthony

Staff was terribly slow checking us in.We've stayed here before and it was like nite and day.They gave us a room on the 2nd floor as far from the elevator as you could get.They were doing some kind of maintenance in the hallways so that was a delight to walk thru.Im pretty sure we were stuck there as payback for mentioning how slow the check-in process was.$18/day parking fee in an outdoor lot was a rip off.I wont be returning.

Partner

10/10

Exceptional

06 Jun 2026

Jamar

Nice hotel

Family_with_children

6/10

Pleasant

06 Jun 2026

Jessica

The front desk staff were very pleasant and helpful. The hotel was outdated, but clean. Our room had very poor lighting and the sink would not drain. We used the shuttle service to Truist Park- we were excited for the convenience but the driver had a bad attitude. On the ride home he allowed way too many people to board and my husband had a stranger sitting on top of him. It was an uncomfortable ending to the night. Probably wouldn’t stay here again unless it was all that was available.

Family_with_children

8/10

Excellent

05 Jun 2026

Veronica Rodriguez

Cuarto limpio, cama cómoda, agua caliente, baño en buenas condiciones.

Family

4/10

Poor

05 Jun 2026

Joseah

It’s ok but needs renovation couldn’t use the gym because it was under maintence the bathroom door in my room wouldn’t close some of the area around the door frames are chipped and they had a flood recently so there were fans in the hallways on the floor we stayed on and down stairs near the bar and lobby to dry the carpets. Front desk staff was helpful but hotel just needs better up keep it looks old

Family

10/10

Exceptional

04 Jun 2026

Elis

It was good

10/10

Exceptional

01 Jun 2026

Alexis

Weather was ok, but I was very happy about service cleanness in our room, personal very corteges, will not hesitate to rent again

10/10

Exceptional

31 May 2026

Scott

Excellent stay. Shuttle to Cobb Galleria. Great breakfast. Highly recommend.

Friends

10/10

Exceptional

31 May 2026

Addie

Clean rooms and convenient

Family_with_children

2/10

Poor

31 May 2026

Hooi Sing

Property had major leaks and lost hot water with AC during part of the stay. The room had mildew smell, gym was unavailable due to water damage with overall poor condition. I have never left any negative reviews but felt necessary to share.

Self

10/10

Exceptional

29 May 2026

Thomas

Really enjoyed the gym. Location was very convenient to Braves stadium and Roxy theater

Family_with_children

8/10

Excellent

28 May 2026

Haoyang

good

Self

10/10

Exceptional

27 May 2026

Marc

The shuttle to Chastain Park concert was excellent!

Family

10/10

Exceptional

27 May 2026

jaren

We loved our stay in Atlanta! Sonesta and their staff were so friendly and helpful. We loved having the shuttle take us to Truist Park for the games. Fred was our driver and he was absolutely amazing! We loved having him drive us back and forth! Fred is the best!!

Friends_and_family Family

2/10

Poor

26 May 2026

Byron

Should advertise also that you need to pay 20$ for parking and 25$ for breakfast.

4/10

Poor

24 May 2026

Stefanie

Charged over $30 a day for parking and had to pay for breakfast. Neither of those were mentioned when I booked this hotel. I wouldn’t have stayed if I knew you had to pay that much for parking and that breakfast wasn’t included!

Family_with_children

4/10

Poor

20 May 2026

James

No hot water--none, zero--for the last day I was there. Staff was completely unsympathetic, so-what, called maintenance attitude. They suck. Breakfast bar outlandishly overpriced. Old fruit. Nothing more than a continental breakfast for $26. Nothing cooked to order. Oh, but the coffee is free. Pool was dirty. Sparse equipment in the \"gym\". $38 a day to park in the freaking parking lot. Total disappointment.

Self

2/10

Poor

19 May 2026

Tyriik

Way overpriced, staff was unprofessional, horrible experience

Partner

4/10

Poor

19 May 2026

Hope

There was no wifi our entire trip and parking is expensive

Friends

10/10

Exceptional

19 May 2026

Bryce

Everything was wonderful. Great experience for all.

Friends

10/10

Exceptional

18 May 2026

Safiyyah

Please give your staff a raise

Family_with_children

8/10

Excellent

17 May 2026

Sylvia

The hotel is nice. The king room was nice and very spacious. However I did not know you had to pay for parking. Had I known, that would have been a deal breaker for me. The rate was a little more than I normally pay.

10/10

Exceptional

17 May 2026

Safiyyah

Y’all have the best team there they need to get all get a raise

Family_with_children

10/10

Exceptional

17 May 2026

Safiyyah

You have the best team there

Family_with_children

10/10

Exceptional

17 May 2026

John

A/C worked great. Fred did a great job shuttling us to and from Truist Park. No issues with the hotel , except the beds were pretty small and one was pretty much against the wall.

Family

8/10

Excellent

17 May 2026

Cameron

Can’t believe you have to pay $20 a night to park but other than that the place was great

Family_with_children

10/10

Exceptional

17 May 2026

Virginia

Partner

10/10

Exceptional

17 May 2026

Santos

Exactamente buen lugar

Self

10/10

Exceptional

16 May 2026

Shelly Ann

Gym did not have a bench press or enough space for stretching. Breakfast was far to expensive

Self

10/10

Exceptional

14 May 2026

Angelina

Room was clean, everything was great.

Partner

10/10

Exceptional

13 May 2026

Blake

Friendly staff, nice bar.

Self

8/10

Excellent

11 May 2026

Zedric

Everything was fine until we were informed that there’s $22 to eat breakfast. I’m pretty sure it says that it’s a complementary breakfast for this location.

Partner

10/10

Exceptional

11 May 2026

Nicole

I stay at hotels quite often and I have to say I am VERY happy with my stay at Sonesta. The staff was so friendly and helpful. We had tickets to the Bananas and took the shuttle and Fred (the driver) is AMAIZING!!!!!! My husband and I had time to kill waitting on friends to meet us in the lobby and we sat and chatted with Fred for a good 30 minutes. He took the time to drop us off at a easy place to find so he could pick us up after the game.
The hotel it's self was very clean with no weird smells.

Partner

10/10

Exceptional

08 May 2026

Alexis

Very nice place, conveniently located next to a grocer. Great pool.

10/10

Exceptional

07 May 2026

Donna

It was overall a awesome place to stay

Friends

8/10

Excellent

06 May 2026

Scott

Rooms was clean, comfortable. It is a little loud from the interstate as we had a room on the interstate side of the hotel. Also i had already purchase the room when I was informed its 30 a night to park at the hotel. A little strange since its kind of away from Truist Park, but overall nice hotel.

Friends_and_family Family

10/10

Exceptional

04 May 2026

Susan

The whole staff was very friendly, considerate and helpful! When I first got there, my room was next to a loud, barking dog. They immidiately gave me another room righ away. Also, they have a shuttle service within a 5 mile radius which I was able to take advantage of. The gentleman who drove the van was super kind and helpful.

Self

10/10

Exceptional

01 May 2026

Desirae

The room was nice smd front desk staff was welcoming .

10/10

Exceptional

01 May 2026

Cheryl

Nice visit

Family

10/10

Exceptional

01 May 2026

Ariana

Friendly staff, and the room was nice and clean! Braves fans, this is a good choice for proximity to a game but NOT walking distance.

Partner

10/10

Exceptional

01 May 2026

Foster

Break feast was delicious Constantly changed the food daily so the change of food was refreshing. Staff was amazing as well

Friends

10/10

Exceptional

29 Apr 2026

coleen

Clean room noce amenities nice staff quiet

Partner

10/10

Exceptional

28 Apr 2026

Nicole

Delightful stay. Every staff member was helpful and so polite. The area seemed very safe and convenient to everything we wanted to do in Atlanta.

Self

8/10

Excellent

28 Apr 2026

Deana

Fine

10/10

Exceptional

26 Apr 2026

Bryn

Coffee was great; beds were very comfortable

8/10

Excellent

26 Apr 2026

Helen

Clean rooms at a great location. Air conditioning wasn’t working but we didn’t complain since we had such a short stay. We let the front desk know when we checked out.

Breakfast was an extra fee so we went to the Waffle House across the parking lot. Best Waffle House. Great service.

Don’t rely on the shuttle to Truist park. We were already a little late for the Braves game. The shuttle had to drop off passengers at Chastain park first so after sitting around concert traffic, we didn’t get there until the 6th inning. After the game, we stood out at the pick up location for about 30 min after requesting a shuttle. We ended up getting an uber back to the hotel, paid $30.

Good hotel, a little dated. Great location. Just park at the ballpark.

Partner

8/10

Excellent

26 Apr 2026

tom

The room was fantastic and the amenities were great. We came to see an Atlanta Braves ball game and picked this hotel at the recommendation of the Atlanta Braves/MLB.

Positive: they have a convenient shuttle to Truist field

Negative: it should drop you off and pick you up at the rideshare stop instead of at the corner where they did.

Family

8/10

Excellent

24 Apr 2026

Terrie

The staff was excellent and kind. The boiler went out so, we had no hot water for almost 30 hours meaning, no shower...I had to meet family and conduct business...not a great feeling. The staff handled the situation flawlessly. My husband and I had a great time otherwise. The Chattahoochee had great food as well as service.

Partner

8/10

Excellent

22 Apr 2026

Sharon

The breakfast was relatively fresh since we dined late. There were a lot of choices but there were lot of the basics - scrambled eggs, bacon, sausage, potatoes, grits, biscuits, fresh fruit, yogurt, bagels, toast, muffins. It just didn't feel like it was worth the price.

The room was large but dark. Parking seemed expensive to self-park in the large open lot.

Business Partner

10/10

Exceptional

20 Apr 2026

Ayana

I very much enjoyed my birthday weekend here at Sonesta! Lovely staff, beautiful property, and a very gracious gift from the hotel! The only issue I had over my birthday weekend was the waitress Imani from the Chattahoochee Grille who was hostile after over charging me but everything turned out perfect! Thank you to those who made this a wonderful weekend for me!

Partner

4/10

Poor

20 Apr 2026

CriShon

We personally did not enjoy our stay here . When we checked in , the hot water was not working and we didn’t have access to it for over 12+ hours with no accommodations. Also our room was not clean and housekeeping never showed up to clean or replenish anything even after we asked. Staff was nice overall but even cleanliness was an issue as there were things spilled in the elevator and left there overnight and random clothing items on the floor in the elevators all night. Also a trash bag was left by our door all night and started to smell.

Partner

2/10

Poor

18 Apr 2026

Sheneik

Extremely underwhelming. Dirty sheets, smelly rooms and broken AC. Had to change rooms due to odor and heat. Second room was dirty and still hot.

6/10

Pleasant

16 Apr 2026

J Jeffrey

Breakfast = $22/daily
Parking = $18/nightly

Server was inexperienced and rude. No manager on duty in the evening.

Clean and tidy throughout the hotel. Room was clean and bed comfortable.

10/10

Exceptional

14 Apr 2026

Aaron

Everything was good I’ll see you all again soon

10/10

Exceptional

13 Apr 2026

Crystal

Very clean, amazing staff!

Family_with_children

6/10

Pleasant

12 Apr 2026

Pearretta

The hotel rooms are dated and the plumbing is awful! The toilet continually runs and the shower pressure was non existent. Please update your hotel! The staff were really nice and helpful! I hate I had to pay for parking though!

Family_with_children

6/10

Pleasant

12 Apr 2026

Wilmary

Nice location

10/10

Exceptional

12 Apr 2026

Crystal

Nice Stay

Friends

10/10

Exceptional

11 Apr 2026

Howell

Perfect location for our plans while in the Area.

Friends_and_family Family

2/10

Poor

11 Apr 2026

Stacey

This hotel is very old and need a major renovation. The pictures online is not what the rooms actually look like. The room smell like smoke and sour. The bed had a major sunken area. The house keeper didn’t do a good job with cleaning. The staff at breakfast was very rude and tried to charge me for breakfast even when I prepaid for breakfast when I book the room. The stack of plates were dirty . I found hair on a plate, when I picked up another plate, that plate was dirty as well. I reported to the staff and I requested for plastic. I will never stay there ever!!! And breakfast was definitely as waste of my money.

10/10

Exceptional

11 Apr 2026

kevin

Friendly staff, very clean rooms and beds were perfect. Will def stay again.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Inger

Very nice

Partner

8/10

Excellent

10 Apr 2026

Maricela

It wasn’t including

8/10

Excellent

10 Apr 2026

Georgia

It was completely comfortable and friendly

Self

10/10

Exceptional

09 Apr 2026

Susmi

Beautiful area! Great hotel with great amenities and lots of shopping and dining in walking and close driving distance. Just off the highway, easy to get to. My only recommendation would be to lower the cost of parking and make payment easier, ie, adding it to the room, paying at reception, rather than with QR codes that have to constantly be filled in and was inflexible with changing times. Also, the laundry was expensive to use and inconvenient as you have to use quarters only. Otherwise, we loved it!

Family

6/10

Pleasant

09 Apr 2026

Ruth

Rooms are pretty outdated. AC didn’t work very well. It wasn’t bad but not worth the price.

Partner

6/10

Pleasant

08 Apr 2026

Craig

The parking fee is a rip off,I’ll never come back.

Partner

10/10

Exceptional

08 Apr 2026

Dalton

Amazing staff felt like we were at home and taken care of

Friends_and_family Friends

10/10

Exceptional

06 Apr 2026

Danielle

Highly recommend!!!

Self

10/10

Exceptional

06 Apr 2026

Henry junior

Everything was perfect. I will stay here every time I come back to ATL

Family_with_children

10/10

Exceptional

05 Apr 2026

Antonio

The place was great, and the staff was fantastic…

10/10

Exceptional

02 Apr 2026

Abraham

All bases were covered! Rooms were clean! Staff was efficient, professional, and extremely polite!

10/10

Exceptional

01 Apr 2026

Rieath

Clean room and friendly stuff

10/10

Exceptional

31 Mar 2026

Christopher

The only thing I didn't like is the room that I reserved online was sold out when I got there... Other than that everything was perfect.

Partner

10/10

Exceptional

30 Mar 2026

Brandin

Very impressed with my stay and the value of this property.

10/10

Exceptional

28 Mar 2026

Sarah

Everything was great except the ac didn't really work well.

Partner

6/10

Pleasant

28 Mar 2026

Keuturah

The ice machine did not work on my floor. Also, the air-conditioning did not seem to work in my room.

Partner

10/10

Exceptional

28 Mar 2026

Annette

After a nightmare booking at another hotel this hotel was a breath of fresh air. Staff were kind and welcoming, the common areas and rooms were clean! Great amenities. We’ve already booked again for a stay in May!!

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Jakiah

Great , clean rooms

2/10

Poor

24 Mar 2026

Tiara

Heater was broken, shower was broken, water sprayed everywhere, bath tub stopped up, no hot water, one set of towels. Called the desk for assistance, i was told go text the number and no one responded.

Self

10/10

Exceptional

23 Mar 2026

Athena

wifi was a little spotty, but honestly everything else made up for it. the place was beautiful and my view was amazing from my room. it was definitely one of my favorite parts of the stay. i wish i could have stayed an extra day, but i was only there for a concert. it was super affordable too, which made me even happier with my stay. i would definitely come back, especially so i can try the restaurant next time! this was the first hotel ever in my life that i had to pay for parking, but it was not too expensive. ❤︎⁠

Self

2/10

Poor

23 Mar 2026

Allison

Unprofessional and bad attitude staff. Dated rooms, don’t answer the phones, leave the front desk unmanned for hours.

Family_with_children

6/10

Pleasant

22 Mar 2026

Alandria

It dosent mention nothing about paying for parking which is ridiculous.I’ve never paid for parking at a hotel and it was still barely any parking available when you only have one way in at night.Also $21 per person for breakfast?!? Be FORREAL! Gladly there was a Waffle House next door .

Partner

10/10

Exceptional

22 Mar 2026

Maya

Clean

10/10

Exceptional

22 Mar 2026

Laquitta

Great

Partner