Sonesta Select Atlanta Cumberland Galleria

United States , Atlanta - GA
ATLANTA, 3000 Cumberland Blvd Se
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100 reviews shown

4/10

Poor

27 Apr 2026

Andy

Great location to be around. Don't recommend getting breakfast there however. Took an hour for them just to get an egg sandwich with potatoes on the side.

Self

6/10

Pleasant

26 Apr 2026

Robert

The drain in the shower was partially blocked with standing water. We were told that it was fixed, but that was not the case.
The stopper in the sink didn't work.
The breakfast had a very poor selection, many of the items on the menu not available and those were of poor quality. The price of the few breakfast items available was excessive.

Friends_and_family Family

4/10

Poor

24 Apr 2026

ramzy

location is nice but the room had smelled like bad odor and bed was not comfortable. parking spots are very limited also not as convenient as other hotels.

Business

10/10

Exceptional

23 Apr 2026

Mark

Nice location with very comfy beds and a secure parking garage. Restaurants are a close drive or uber ride away

Friends

8/10

Excellent

23 Apr 2026

david m

Had a noise complaint from another guess. At 1:30 a.m. from a loud television, which was addressed by the overnight front desk person, (banging) on the door opposed to calling the room first and letting us know the TV was too loud for the guests in the next room. And then for her to lie and said she called was Unsatisfactory , and then to threaten to have us removed after making us aware of the loud T. V was uncalled for

Partner

6/10

Pleasant

21 Apr 2026

Tamika

the staff was great property in a good area if you're visiting and like restaurants to shop i only had an issue with the room 309 it had a very bad mildew moldy smell it caused me and my friend dizziness when in the room and nausea i think it should be checked out.

Friends

10/10

Exceptional

20 Apr 2026

Laura

Clean and comfy room. Staff friendly. Very quiet area. Parking in carded lot. No free breakfast, but cafe open. Very comfy stay. Mall across the road.

Self

6/10

Pleasant

20 Apr 2026

Mouhamadou Laminou

Nice place,but have to pay for the parking

10/10

Exceptional

19 Apr 2026

Eric

Excellent service, easy to access & convenient spot.

Self

6/10

Pleasant

18 Apr 2026

Ashley

Walls super thin could hear the people next to us even though they was trying to be quite … weird smell in room maybe because animals are aloud and of course there is carpet in room … decor very out dated and the lady who checked me in explained everything in color to the people checking in in front of me but only gave me a paper and told me to have a good day

Partner

6/10

Pleasant

18 Apr 2026

Teresa

Reserved 2 king rooms upon arrival we were checked in and went to our rooms . I walked into a room with 2 beds and immediately called fro t desk. They tried to argue that I did not reserve a king room when my reservation clearly showed otherwise . After another failed attempt I finally got the room I reserved on a third try. Desk associate seemed upset with our party but we just wanted what we booked in advance. When my daughter went to change keys on the last attempt she had to wait behind guests who had booked a city view but would not be able to get that room till the next night.

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Benito

I like to have a Bible in the room. Needs a microwave

Family_with_children

4/10

Poor

17 Apr 2026

Tiatra

The room was clean, but the staff members were rude and seemed to have an attitude every time we spoke with them. The air conditioning worked, although it could have worked a little better. One of the biggest issues was that the hotel ran out of towels. We asked the front desk and were told our room was marked as “urgently needing towels” and that they would bring some as soon as possible, but we never received any. It was very frustrating because it is hard to understand how a hotel runs out of towels for guests.

Friends_and_family Family

8/10

Excellent

16 Apr 2026

Larry

A clean, comfortable room with easy check-in and checkout. Close enough to the Braves battery to walk. (25 minutes) Lots of dining and shopping choices nearby.

Friends_and_family Family

6/10

Pleasant

16 Apr 2026

Troy

The rooms were comfortable and close to the ball park which was the reason we chose this hotel. Unfortunately you need to read real close when looking for a hotel with a shuttle to the game! I was informed that the only \"shuttle\" they had was the city owned bus and by the schedule it didn't run after the game so a taxi was needed for the return. Also the parking for the hotel is an extra charge instead of incorporated into the room fee.

Family

6/10

Pleasant

16 Apr 2026

Gordina

The staff were very nice, I will not dispute that. But I would say, they are very disorganized with their refund. It's been more than 2 weeks since I checked out, and I haven't received my refund. They're excuse was that they had refunded it to my expedia account, which doesn't make sense, becasue I paid with my card. I find that very unprofessional. Also, they didn't mention that I had to pay for parking. So beware of that. That would come out of the amount you put down for your stay

10/10

Exceptional

15 Apr 2026

Jesus

The room was extremely clean, was greeted and helped by the staff.

Self

6/10

Pleasant

14 Apr 2026

Kerry

There was no microwave in the room and breakfast was soooo expensive. $11 for half a stack of pancakes. Also one of the people that work there told me it was a 20 minute walk to the stadium. It was a 20 minute drive to the stadium I would have never been able to walk there.

Family

8/10

Excellent

13 Apr 2026

kristen

Our first stay was a 5 star rating. This stay was a 4 star rating. The room wasn't as clean as our first stay. They had an issue with the hot water throughout the hotel, but it was repaired in a timely manner. I will most likely stay here again on our next baseball weekend. Go Braves!

Partner

8/10

Excellent

13 Apr 2026

DONALD

This is another hotel where you have to pay for the BASICS!!! There was no cool water in the lobby, no microwaves in the bedrooms, and o ly one lady in the front staff was polite.

2/10

Poor

12 Apr 2026

Thomas

At check-in, the attendant, was unprofessional on her phone the whole time. I checked into the room and loaded all my belongings come to find out the room was completely flooded near the bed and the couch. Let know that I would need a new room seem bothered and refused to check the additional room to see if there was any flooding before I moved. I asked to speak to a manager who was completely unprofessional irritated and did not want to work and have any hospitality for the situation caused by the hotel I had to check out due to the uncooperative behavior of the manager, , and the attendant I do not recommend staying there, moving forward based on the manager, behavior.

10/10

Exceptional

12 Apr 2026

Jordan

Great location & parking was so easy. The room was so clean and the staff was great.

4/10

Poor

12 Apr 2026

Daraius

The worst experience ever. The suites are not suites. The sofa bed is not a sofa bed per se’ but actually a very small cot in side a love seat not sofa.

Friends_and_family Family

8/10

Excellent

11 Apr 2026

Joseph

Clean room. Staff inviting

8/10

Excellent

11 Apr 2026

Jack

Mostly fine, but bathroom had a lot of hair in it when I checked in. No microwave in the room, but 2 small ones in the lobby.

Self

2/10

Poor

08 Apr 2026

Esmeralda

Booked room week prior and when we checked in was put in a queen size beed room instead of a double queen. When we went to the restroom their was pee already in the toilet. I called and requested a room change and she said she has one more room with a king but coulnt change us asfter saying their was no rooms available. When moved to the 2nd room next day afyer hosekepping was done. The shower was dirty had some kind of sand like substance on the tub as well with weed crumbs by the coffee machine. Expected alot more out of this hotel.

Friends_and_family Friends

10/10

Exceptional

08 Apr 2026

Michael

It was a very nice stay. Close to the mall and different restaurant. I would definitely stay there again.

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Colleen

Friendly staff, clean rooms, nice indoor pool.

PS There is $100 deposit once you arrive at the hotel. It is $12/per day (you can come and go as many times aa you want). They deduct the parkinf from the deposit.

Partner

6/10

Pleasant

05 Apr 2026

Angela M

The room was nice but parking was not convenient and the staff was not friendly or helpful then they kept my deposit and charged extra when cc from hotels.com didn’t work with notifying me there was a problem. We will not stay here agan

Partner

10/10

Exceptional

05 Apr 2026

ERVINA

Always meet my expectations, one elevator was working the last two days. So check out was a disaster other than that out stay was great. Location is in the center of everything. You can walk to Cumberland, and the truist park.

Family_with_children

8/10

Excellent

05 Apr 2026

Tyrone

Staff on hand was personable and helpful.

Self

4/10

Poor

04 Apr 2026

James

Room was not very clean. Hairs all over the bathtub and a dirty hoodie tucked between the bed and the wall.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

PATRICIA

We love this hotel for our stop between Ohio and Florida. The rooms are spacious, clean and very attractive. The staff is very friendly and efficient. It is near the highway and several restaurants.

Partner

10/10

Exceptional

03 Apr 2026

Tiffany

Convenient location to Cumberland Mall and Truist Park. Perfect for a quick weekend getaway or staycation. Front desk staff (male) at check in didn’t explain any of the amenities or parking to us.

4/10

Poor

03 Apr 2026

Layla

There was a general must about the place that was disgusting. The bathroom sink was not cleaned, it still had toothpaste and spit on it. The shower had grime and looked like it had not been cleaned in years. The bedsheets had a multiple stains.

6/10

Pleasant

02 Apr 2026

Austin

Breakfast not included and no microwave in room didnt like that

Self

10/10

Exceptional

02 Apr 2026

Aleshia Jasmine

Great hotel for the money. The breakfast is relatively cheap for how good it is. Highly recommend grabbing some of those pancakes.

Family_with_children

10/10

Exceptional

31 Mar 2026

Brandy

The room was great and we had a great view! Staff was very friendly and helpful!

10/10

Exceptional

30 Mar 2026

Jason

The hotel was clean and surprisingly quite. We forgot to take our fan and were worried about noise. It is within walking distance to the ballpark too, 1 mile.

Partner

10/10

Exceptional

30 Mar 2026

John

Clean, affordable and convenient for a Braves game

8/10

Excellent

30 Mar 2026

Donna

Room was clean but smelled of body odor.
Staff was helpful

Self

8/10

Excellent

29 Mar 2026

Abigail

Clean room. Beds were small but comfy. Great staff. Easy parking. Walkable to Truist Park.

Family_with_children

10/10

Exceptional

29 Mar 2026

Christine

Great location for us (25 min walk to Braves game), near mall with restaurants, secure hotel parking. Room was comfortable & clean. Indoor pool was a plus as it was chilly outside. All staff very nice. Breakfast food was good, and staff person very polite, but no joke, took more than 40 minutes for breakfast for 4 to be prepared, with no other guests at breakfast tables.

Family_with_children

8/10

Excellent

29 Mar 2026

jamal

I always enjoy staying here, but my recommendation is that the shower curtains need to be washed after each visit. The odor rhat it releases is unbearable and I had to switch rooms this visit.

Self

2/10

Poor

29 Mar 2026

Ja'Bria

The wrong smelled very musty, the bathroom was not cleaned properly on arrival. Nor was our room cleaned or towels replenished our entire stay as advertised. I was disappointed to find out there was not a shuttle available being located so close to Cumberland mall and the battery.

Partner

6/10

Pleasant

28 Mar 2026

Noah

The light by the bed in my room wouldn’t turn on, and was woken up by dogs barking in the middle of the night. It is a pet friendly facility, but this was still not fun to deal with.

Partner

10/10

Exceptional

28 Mar 2026

Elida

El personal muy amable y el lugar muy Tranquilo

Partner

10/10

Exceptional

27 Mar 2026

Torey

Good.

10/10

Exceptional

27 Mar 2026

Marcus

Not good.

Partner

6/10

Pleasant

26 Mar 2026

Imanie

Shower was not cleaned . It had hair and old soap residue. Room was nice i was upgraded. Very friendly staff , carlos was amazing.

10/10

Exceptional

26 Mar 2026

Sheila

My room was very clean & comfortable. The hotel was nice and clean with a great breakfast to start the day. I definitely would stay at this Sonesta hotel again.

Self

10/10

Exceptional

25 Mar 2026

Crystal

This property exceeded my expectations and was the perfect weekend stay for us. Check-in was smooth, the entire hotel smelled amazing, and the room was wonderful with a nice layout. This hotel has a parking garage, which is $12/day but guests can park at the lowest level if preferred, with convenient (covered) access to the hotels lobby elevator. Will absolutely stay here again when visiting ATL.

4/10

Poor

23 Mar 2026

Thaddeus

No bar no free continental breakfast no microwave in room it was poor

Partner

8/10

Excellent

22 Mar 2026

Ashley

Started off rocky, the room they gave me my card wouldn’t work because come to find out it was guest still in there. The gentleman at the front desk helped me right away and upgraded my room for free. Loved that, he is the only thing about this staff I give 5 stars to and he was the only one working that night apparently. Now the downside is the room, it was not fully cleaned well. There were what looked like cigar insides between the bed and night stand, and some on the phone. I also didn’t have any wash cloths, had to go to front desk to get them because I was told cleaning staff was not there.

10/10

Exceptional

22 Mar 2026

Shalonda

Very clean and excellent customer service! Great area to everything!

Friends_and_family Friends

2/10

Poor

22 Mar 2026

Valencia

We drove 8 hours and got in pretty late. I’m traveling with a child. The front desk lady was ruin, upset I interrupted her watching TikTok. I had DJ ask about where to park, how to get in, she explained nothing about WiFi nor breakfast. As soon as we got into the room, she comes banging on the door, threating to kick us out because the neighbors heard of coming in the room. She was ruin for no reason. I was just ready to go.

Family_with_children

10/10

Exceptional

21 Mar 2026

Mary

Nice, clean room. Very friendly staff.

Friends_and_family Family

4/10

Poor

20 Mar 2026

Kathryn

Didn’t like it at all. Staff wasn’t nice at all. Room is very old! Laundry room washing machine leaked the whole wash cycle.

Family_with_children

8/10

Excellent

20 Mar 2026

Kathleen

The value was outstanding. 85.00 per night!

Self

10/10

Exceptional

19 Mar 2026

shanta

Carlos was amazing. His customer service was impeccable !! He accommodated us through every step. I wish more were like him in the hospitality industry

Friends

10/10

Exceptional

19 Mar 2026

Ericka

Much nicer than I expected. It was a quick one-night stay but the staff was nice and helpful, and the room was comfortable and clean!

4/10

Poor

18 Mar 2026

Malena

Upon arriving after calling three hours ahead of time to ensure we could do an early check-in was told it is fine when we arrive we were told there are no available rooms. The lady at the front desk was rude. I then asked about me calling from earlier and they put us in a room, but it was not clean at all, and there was damage in it. The wall had a hole in it and the shower would not drain. There was mildew, hair and soap scum as well. There was an older man in the lobby who was very nice.

10/10

Exceptional

18 Mar 2026

ward

Quiet and comfortable. Excellent value. Easy in and out

Partner

4/10

Poor

17 Mar 2026

Kenneth L

the location was great, but the hotel seemed to be a place that attracts (lets just say a class of people) I don't care to be around (just seem a bit unsavory at best) I ending up leaving taking an \"L\" and booked the OMNI at the Battery

Self

10/10

Exceptional

16 Mar 2026

Kenneth

Very nice and cost effective

8/10

Excellent

16 Mar 2026

Michael

I frequent this location quite often. The stay is normally comfortable, with a very good feel of safety. Considering the “pet-friendly” privilege, there needs to be more focus on regular pest control service. Seems to have been an experience of flea bites throughout the night.

Self

6/10

Pleasant

15 Mar 2026

Letoria

Carlos was the only exceptional front desk agent!

There were two women who worked front desk (one at night and one in the morning) who just gave off attitude. They acted as if they hated their job; and one I believe was a supervisor or manager on duty. They just weren’t pleasant and didn’t speak in a professional manner.

The lady who worked at night with Carlos, who I believe could have been a supervisor or manager, was just standing around clueless. Then, Carlos had to assist her with another customer because she didn’t know what she was doing. THEN, she had the nerve to give me and my friend attitude about the parking garage because our key card wasn’t working to get into the gate!

The young girl who checked me out gave attitude because I asked for a receipt! She was faking a nice attitude with other guests though I felt she was agitated. She was being rude and unprofessional with her delivery of speech.

Upon entering my room, the bathroom was not up to par and deserved another cleaning. It was around 9pm when I got into my room, so I know housekeeping was gone. I didn’t complain or ask for another room because I was able to manage the filthiness for the time being. The room itself wasn’t up to much standard, but it was doable. The bed was comfortable and relaxing.

Overall, I would not stay at this hotel ever again! What I thought was a luxury hotel—I might as well had booked a room at Days Inn.

6/10

Pleasant

14 Mar 2026

Gaspar

I stayed there with my family for 3 days. The staff, gym, pool, parking garage and overall hotel were good. The hotel is also located close to a lot of places. The downside of this experience was the room. It heavily smelled like cigarettes smoke and it was supposed to be a none smoking room. There was a shoe, a sock and Cheetos on the floor. It obviously didn’t get cleaned well. The bathroom tub was clogged and would take forever for the water to drain when someone would shower. Another thing Bo didn’t like was that the parking is $12 a day and I didn’t know that until I got to check in.

6/10

Pleasant

13 Mar 2026

selena

The staff was great. Hotel needs an upgrade.

Partner

8/10

Excellent

13 Mar 2026

DeLorean

Great area to stay plenty of things to do and food places

Friends_and_family Friends

10/10

Exceptional

12 Mar 2026

Deltoddrick

Great property

10/10

Exceptional

11 Mar 2026

Beverly

Extremely friendly staff! Great location for attending a concert at the Coca Cola Roxy. Will definitely stay here again! Very comfortable beds.

Friends_and_family Family

6/10

Pleasant

10 Mar 2026

Chelsea

Room was decent but was not cleaned well at all. We had to move from our first room because of a strange smell to which the front desk person was extremely accommodating. Our second room was better but I kept finding long hairs all over the bathroom. Counters did not look cleaned and sink handle was almost too dirty to touch. Floor was sticky and I wore my shoes the entire time. However, I used the gym in the morning which was actually quite nice - various machines, towels, weights. Sweet staff but cleaning needs improvement.

Partner

10/10

Exceptional

09 Mar 2026

Amado

Great location and conveniently walking distance to wat outs

8/10

Excellent

08 Mar 2026

Anthony

Yes

10/10

Exceptional

08 Mar 2026

Ameca

This hotel is ducked off but literally right across the street from Cumberland Mall. It’s also super close to the Braves stadium.

10/10

Exceptional

03 Mar 2026

Candace

Parking is far but hotel is good

Partner

6/10

Pleasant

02 Mar 2026

Sydney

The room had an odor to it. The floor we were on had air vents in the hall way the whole time. I assume for the smell issue. The hotel was nice overall. Just the odor was alarming and the room could’ve been more clean. But overall, it was fine.

10/10

Exceptional

28 Feb 2026

David Allen

Great staff. Carlos was very helpful, recommending restaurants in the area, even supplying us extra coffee pods for our room.

Family

8/10

Excellent

27 Feb 2026

Jorge

All was good but the hotel is a simple hotel.

Self

10/10

Exceptional

26 Feb 2026

Makenya

Good staff, helpful clean environment

8/10

Excellent

22 Feb 2026

dominique

The welcoming when i enetered the hotel. I hate the fact that i have to pay to park everyday i stay.

Partner

8/10

Excellent

21 Feb 2026

Emiliano

It’s great for the price, the rooms are getting old
The bathroom is definitely old
I will stay again, it’s clean. And convenient

Self

10/10

Exceptional

20 Feb 2026

Kristen

The room was clean and comfortable. Carlos and Sylvia were so friendly and accommodating. Thank you! It is a perfect location for meals and attractions.

Friends_and_family Family

8/10

Excellent

20 Feb 2026

Kenneth

Very clean room and comfy bed. Couldn’t ask for a better location for our plans.

2/10

Poor

17 Feb 2026

Nicole

The hotel overbooked and sent me to another hotel that was unable to get me a room and took me inside rooms that were already occupied. I requested a full refund and still have not received anything.

6/10

Pleasant

17 Feb 2026

Karryn J

The room was in good condition, but it was not the cleanest. There was a lot of dust and hair covering the bathroom floor and inside of the shower/tub. The toilet was not clean underneath the seat or around the base.

Self

10/10

Exceptional

17 Feb 2026

Zayria

Staff was nice room was cleaned

10/10

Exceptional

16 Feb 2026

Destiny

Clean rooms, nice staff, & nice indoor heated pool

Leisure

10/10

Exceptional

15 Feb 2026

TERRY

Great as always

2/10

Poor

15 Feb 2026

Jason

I booked this stay expecting basic comfort and professionalism and got neither. Check-in was unnecessarily difficult even though I had my confirmation, and I was assigned a room directly across from the elevator with loud industrial machines running all night and a large cable stretched across the floor. The room was noisy, uncomfortable, and impossible to sleep in. The bed was itchy, the environment felt poorly maintained, and staff offered no real solution other than telling me to wait for a manager the next morning. I also had to spend extra money and over 40 minutes on an Uber just to retrieve my ID due to their rigid handling of the situation. For a $200 night, this was unacceptable. This stay caused stress, lost sleep, and extra expenses. I would not recommend Sonesta Select Atlanta Cumberland Galleria Ballpark to anyone.

10/10

Exceptional

15 Feb 2026

Williams

Yes

10/10

Exceptional

15 Feb 2026

India

Check in was smooth as can be, super comfortable stay close to everything!

10/10

Exceptional

14 Feb 2026

Alex

Nice

2/10

Poor

11 Feb 2026

LATARSHA

My experience at Sonesta Select Atlanta was extremely disappointing. I did not end up staying because of the poor conditions and unprofessional service.

The first room we were given smelled strongly of wet mildew, like the carpet had been soaked and never properly dried. We were moved to another room, but that one had a visible layer of dust throughout. Housekeeping came to clean it, but shortly after, we found bugs in the window area and even a few above the bed.

When I reported the bugs, the staff said they would move us again, but they took about 30 minutes with no urgency. We had just gotten off a flight and needed to shower quickly because we had somewhere to be. When I called to ask how much longer it would take, the employee told me to bring our belongings down “until they could” move us. Shortly after, he told me to check out and then hung up on me.

When we went downstairs, both the employee and the manager were rude and dismissive. The manager stated he would refund me and provided a written statement before we left.

Between the mildew smell, dust, bugs, and the unprofessional treatment, this was a horrible experience. I would not recommend this hotel to anyone.

10/10

Exceptional

10 Feb 2026

Rick

Front desk attendant Carlos is especially kind, helpful and efficient. He remembered our names when we came in the door every time. Pleasure to see his smiling face. Hotels need more efficient and kind employees like Carlos.

Leisure Partner

6/10

Pleasant

10 Feb 2026

Avia

Staff was very kind.
The room was dank, and upon check in I had to ask to be moved to another room as the first one that was provided was very poorly cleaned.
The room swap was prompt and I was met with great remorse from the staff at the front desk for the inconvenience.
However… the rooms are dated in a sense that the carpeted floors have a very musty odor. The hot water in the shower did not meet a past lukewarm temperature. The “breakfast” was an à la carte menu and the “avocado toast that I purchased with a small hot tea ran me $16. The avocado spread was cold and over seasoned and tasted like a simple p pop repackaged spread, the cherry tomato were practically frozen. So of these cold toppings made my bread cold so that was a very lack luster breakfast. I skipped breakfast for the remaining 3 days of my stay. There is no bar on the premises. Not complaining just a heads up. You will pay for parking $12 daily, that can be charged to your room, which could very well be defected from your $150 hold due at check in. Outside is the very kind staff and service provided, I’d rate this location a 7/10. (I also did not bother to visit the pool or fitness center after my encounter with the first room.

6/10

Pleasant

06 Feb 2026

Kailyn

The staff was nice, the room had a musty smell to it, maybe because there is no fan in the bathroom. I think parking should be free, but otherwise not bad.

10/10

Exceptional

03 Feb 2026

Shanice

Been a solo traveler, I enjoy my stay there! Carlos was nice to me and even assisted me with recommend places to go have a great meal and he very good at taking pics 😁😂. Overall the staff has been good with assisting me with everything

Leisure Self

10/10

Exceptional

03 Feb 2026

Criestarna

Clean