Name: Best Western Atlanta Cumberland/Galleria Hotel
Address: 1200 Winchester Parkway S.E., Smyrna, 30080, US

8/10

Excellent

21 Jul 2026

James

We enjoyed our 5 Days stay. The rooms are clean and comfortable.

Friends

10/10

Exceptional

20 Jul 2026

Melanie

The pool was available this is the Scottie I have stayed and the pool you could not use.

Family_with_children

2/10

Poor

20 Jul 2026

Tim

The photos and reviews for this location were a lie. The Chattahoochee was cleaner than the pool. The bedding was stained and had some type of white powder on them. If you’re going to stay in Atlanta DO NOT stay here. Still waiting for a refund.

Family_with_children

2/10

Poor

20 Jul 2026

Dominique

My stay was very disappointing. When we got to our room, there were what appeared to be blood stains on the bed sheets, which was unacceptable. We also found some type of bug in one of the beds, making us question the cleanliness of the room. The chair in the room was stained and looked dirty as well.

The hotel pool was also not maintained. It was dirty and clearly not in a condition that anyone could safely use, which was a major letdown.

To make matters worse, one of the staff members was rude and spoke disrespectfully to one of my children. There is no excuse for that kind of behavior.

Overall, the cleanliness, maintenance, and customer service fell far below expectations. I would not recommend staying here unless these issues are addressed.

Family_with_children

8/10

Excellent

19 Jul 2026

PANKAJ

Very convenient location.
Easy check in & checkout process.Best thing about this hotel is extremely nice, efficient & highly professional staff at the concierge & Breakfast area. Breakfast was ample & good
We had to change the number of days we stayed at this hotel because of family emergency & concierge staff were very understanding & refunded the money to Expedia at checkout time as we had booked through them. We even got receipt from hotel to that effect Despite this Expedia did not refund stating first time that they were unable to contact hotel & second time stated the hotel denied & wouldn’t be able to refund us.
we personally had reconfirmed from the Hotel& contacted Expedia 3rd time to contact hotel. This time it was successful. Host concierge staff was extremely helpful & we appreciate his professionalism assistance in securing our refund.

Family

8/10

Excellent

19 Jul 2026

Mitchell

Coin laundry was not working. Otherwise rooms were clean and well setup. Check-in and check-out were easy. Good customer experience.

Friends

8/10

Excellent

19 Jul 2026

Jagdish

Customer service by front desk staff

Family

8/10

Excellent

19 Jul 2026

EDWARD

1. The room looks clean.
2. The staffs are verty helpful.
3. Excellent breakfast.
4. The parking areas are full of parking lots.

Family

2/10

Poor

17 Jul 2026

Jamarcus

I book for a suite and I was placed in a regular handicap room , worst experience at a hotel ever

Self

8/10

Excellent

16 Jul 2026

Gaynor

The hotel was nice and clean, except for the pool, which was green and unswimmable. The staff was friendly and accommodating. The room was clean and roomy. The couple in the room above me fought all night, at least until 2:30 am, so I was unable to sleep the second night, but that wasn't the hotel's fault. I was unable to eat breakfast because only one 2-slot toaster was functioning and there was a line. I also couldn't eat anything else because I am a veg and there were no other options, which appears to be the norm in America. All in all, I liked the hotel, though. I mean, the price was great, and the location was about 9 miles from the Mercedes-Benz Stadium. So it wasn't perfect, but then it's not the Ritz. I give it four stars.

Self

6/10

Pleasant

14 Jul 2026

Ashley

The room itself was comfortable. The air conditioner worked well. The beds were comfortable. The toilet was weird, though, and didn't seem to be mounted properly as it moved around quite a bit. We stayed two nights on the 5th floor. There is a room right outside of the elevator with creepy flickering lights, it reminded me of a horror movie with the screeching of the elevator lol. The pool was swampy, giving Trumps reflecting pool green gooo vibes.

Family

10/10

Exceptional

13 Jul 2026

Brent

the room
breakfast
and staff was great

Partner

6/10

Pleasant

12 Jul 2026

Edmee

iIt was ok…

10/10

Exceptional

12 Jul 2026

Lynn

Very close to Truist Park. Clean and priced fairly.

Family_with_children

8/10

Excellent

11 Jul 2026

Terza

The room was clean, free parking and complimentary breakfast. You can’t beat that for the affordable price.

Self

6/10

Pleasant

10 Jul 2026

Veronica

There rooms were decent with some obvious upgrades but overall the property is pretty worn down

Self

10/10

Exceptional

06 Jul 2026

Jacob

Great stay. Will stay again sometime

Self

6/10

Pleasant

05 Jul 2026

Janice

Great Breakfast and friendly breakfast host.

Room mildew smelling and just moist.

Not the cleanest.

Hallways smelled horrible, like cigarettes and weed and mildew.

You just get what you pay for. Will do in a serious bind.

Family_with_children

2/10

Poor

05 Jul 2026

Michael

Never had room cleaned, trash taken, fresh towel the whole week we were there. Washer/dryer, ice machine didn’t work whole week. Hot water worked half the time. Had to get new door cards 3 nights in a row because they didn’t work

Family_with_children

8/10

Excellent

01 Jul 2026

Brice

Staff was nice. Room didn’t have cold water and burnt out lights. The staff accommodated us perfectly.

Friends_and_family Family

4/10

Poor

29 Jun 2026

Amanda

Room was clean
Breakfast was awesome
Beds could have been better and pillows both were too flat in my opinion
Need new ones or replace with more firm mattress for sure

Family_with_children

8/10

Excellent

28 Jun 2026

Aidan

No complaints

Partner

8/10

Excellent

27 Jun 2026

Sheila

Only issue was the water, cold was hot and hot was the cold and also my room didn’t have a microwave. Staff was very helpful and the breakfast was delicious.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Andrew

Great and helpful staff!

Family

6/10

Pleasant

26 Jun 2026

Jessica

The hotel didn’t really look like the pictures. The floor was wet as if there was a leak somewhere. The toilet barely flushed and there was a cigarette/marijuana smell. The cleanliness wasn’t up to par. Overall, the staff was very nice, but they should clean up a little better and crack down on the smoking.

Family_with_children

10/10

Exceptional

25 Jun 2026

Timika

The hotel was affordable, very clean and staff was amazing. The complimentary food served in the morning was really good!
I would definitely return.
Location was great as well!

Self

8/10

Excellent

23 Jun 2026

Heather

very friendly and prompt staff. we had a last minute booking due to issues at another hotel and the gentlemen working that night was great!

Family_with_children

10/10

Exceptional

23 Jun 2026

Gelitza

i

2/10

Poor

22 Jun 2026

Rameshbhai

We had bad experience.First the AC don’t work the telephone don’t work the staff don’t know the answer when I ask when the ac going to fix.cockroaches in the bath room.It was not looks like the clean.The furniture was old and broken.The carpet was nasty and dirty.Its horrible to staying in here.Never ever going to reference the best western hotel at all.I though the frenchies was taking care of that name but no standers.

Friends_and_family Family

4/10

Poor

21 Jun 2026

Ronald

Room was hot, stuffy and dirty. Even running the air conditioner all night it stayed warm. Fridge had a broken shelf, usb charger was broken and chair was stained and dirty, even a lampshade had stains. Room smelt like body odor. Was glad to check out in the morning, tried some of the breakfast, but it was near inedible. Staff was OK but when confronted with concerns they simply noted them.

4/10

Poor

19 Jun 2026

walter

The room had roaches inside the drawers. After calling twice, I felt like the staff really didn't care about my concerns.

Self

8/10

Excellent

19 Jun 2026

Amanda

Clean and quite motel. They advertised a pool, got there and pool was closed with sign that said until further notice. Breakfast was good for a motel breakfast.

Partner

10/10

Exceptional

14 Jun 2026

LeAnn

Room was very clean. Smelled very nice when we walked in.

Partner

8/10

Excellent

10 Jun 2026

Dan

Staff were great. Regular breakfast with waffle maker, omelette and sausage and hasbrowns. Nice and clean lobby. Room was clean and quiet.

Family

10/10

Exceptional

09 Jun 2026

Verna

Check in went smooth; got to room and 2 nice comfortable beds- loved the shades and blinds. In lobby they offered water with lime, refreshing: had an excellent breakfast- coffee wasn’t good, to strong, brought my own pot, coffee and we were set. Location excellent for us. We stayed with them May 31 and again on June 7, and we requested same room and they gave it to us: we’ll be back next time we are traveling through Smyrna.

Partner

10/10

Exceptional

08 Jun 2026

Maria Fernanda

The hotel is comfortable and convenient. Breakfast was good, staff was friendly, and there was plenty parking space. At a high level, cleanliness is good but it could be improved. For a one night stay, it's a great selection.

Family

2/10

Poor

07 Jun 2026

Jeremy

Room 515 was bad as was the staff to fix the issues! Had a 2 night stay with the phone and the television never worked. The wifi in the room would drop often and the keys didn't work the 2nd night. The front desk promised, 3 different occasions, maintenance would come to fix our issues but no one ever came. Was even told the manager would come by the room within 30 mins but after an hour waiting nothing! The room had a weird odor and the air was set for 78 when we arrived, luckily we only had enough time to drop off bags at that time.

Never staying here again!

6/10

Pleasant

06 Jun 2026

Daniel

Average!

Self

10/10

Exceptional

05 Jun 2026

Abeni

.

Family

6/10

Pleasant

05 Jun 2026

Temicka

This hotel was convenient

Self

10/10

Exceptional

04 Jun 2026

Rodney

The location and room

Partner

10/10

Exceptional

01 Jun 2026

Sareka

It’s great

8/10

Excellent

01 Jun 2026

Wanda

Overall good value for a short stay

2/10

Poor

30 May 2026

Noelle

The staff was friendly and very helpful.

Self

10/10

Exceptional

27 May 2026

Jorge

.

Self

6/10

Pleasant

25 May 2026

Lynbeth

1. Room temps fluctuated comfortable evenings to cold mornings EVERYNIGHT;
2. TV wasn't connected to internet/WiFi
3. No hallway garbage cans on or near elevators. Food Garbage left outside many room doors in hallways.
4. Called \"0\" (Front Desk) several times but NO Answer.
5. Main Lobby coffee machine ONLY offered Decaf coffee.
6. Cafe/Lobby Hostess was very helpful, gracious and kind when greeting, serving and guidance of EVERYTHING in the food area.

Friends_and_family Family

6/10

Pleasant

25 May 2026

Peter

The room was good, breakfast good, staff great. Two things that needed to be addressed, the shower was only powerful when it was cold, when we turned it to hot, the water barely trickled out. And lastly, the weed smoke on our floor was strong, I didn't know it was allowed inside the premises. This was our second time staying at this Best Western and we would like to continue booking at this location if those two issues are addressed

Friends_and_family Family

2/10

Poor

25 May 2026

Randol

Dirty. Bath tub wouldn’t drain. Breakfast was pointless. Only Decaf coffee. Won’t ever stay there.

Family

10/10

Exceptional

23 May 2026

Pramesti

Nice stay!

Self

10/10

Exceptional

20 May 2026

Thomas

Nice place

Self

10/10

Exceptional

18 May 2026

Khorgian

Great! Convenient property that offer breakfast and substantial parking

Self

6/10

Pleasant

18 May 2026

daryl

breakfast was not mantained. several items were out and not restocked. food was good just need someone to keep items replenished.

Friends

4/10

Poor

17 May 2026

Kimberly

Terrible unclean room had to get us new room plus booked a king and they had to give us queen bc they didn’t have any kings available even tho I booked that way

10/10

Exceptional

17 May 2026

Samya

Breakfast was good and the room was clean parking was good multiple open spots

Friends

8/10

Excellent

12 May 2026

Essence

Property was clean and felt safe. You can tell it is an older property with minimal renovations but its definitely a good stay for the price.

Partner

6/10

Pleasant

11 May 2026

Karen

The room seemed clean and comfortable for the most part. Some parts of it seemed old, but it was obvious that they are making strides to make renovations and improve the place. The lobby looks really nice. There was no microwave in the room, so I had to go down and use the one in the breakfast area.
One light in my room wasn’t working. It’s not a big deal, but I like staying in places where everything works.
I called the front desk several times to ask about the AC unit and the Wi-Fi and no one ever answered. I finally had to call on my cell phone to get someone to answer.
The Wi-Fi was horrible and it was very frustrating. I was trying to make travel plans and it was taking all night and I couldn’t even do it. I would probably not stay here again for that reason.
This place was advertised with a pool, but there was no pool available. Maybe it wasn’t open for the season yet.
This hotel is definitely an old place, but it is evident that they’re doing lots of renovations to make it better.
The breakfast offered a lot of variety. The egg fritters were amazing. They also had French toast sticks, sausage, yogurt, cereal, and more.
There was loud music playing in the lobby at breakfast, which was not my preference early in the morning. I saw a cockroach on the floor on my way out. So my final verdict is that if you don’t need to rely on hotel Wi-Fi, the place is decent and comfortable for the price with a good breakfast.

8/10

Excellent

10 May 2026

parker

It was a ok place to stay the only major problem was that our entire floor smelt of weed made it hard to sleep

Partner

10/10

Exceptional

04 May 2026

Garfield

The front desk staff was superb they were very nice & friendly

Self

2/10

Poor

04 May 2026

Edmond

Front desk woman lied and said our room had to be cleaned and told us to return in an hour. When we returned, she told us the room hadn’t been cleaned and there was nothing available. It was 11pm and we had nowhere to go. Everywhere was booked. We were in town from Louisiana. Don’t book this wretched hotel. It looks nothing like the photos online. The employees have bad attitudes, also. Some people shouldn’t be in positions of customer service.

6/10

Pleasant

03 May 2026

Jacob

Room did not get cleaned while I was gone like most hotels. The staff was very helpful and very nice. Hotel smelled like weed the whole time. Also, may as well not advertise a fitness center. Seen more exercise equipment at a GoodWill. Breakfast was pretty decent for a hotel.

Self

8/10

Excellent

03 May 2026

Moin

Clean room, good breakfast
The music at the event center was very loud and reached the rooms.

Family

2/10

Poor

28 Apr 2026

Saad

dirty toilet, stains on bathtub, missing fridge and microwave, door handle broken, water stopped running in shower, keycard was deactivated one day before check out.

Friends

8/10

Excellent

27 Apr 2026

Rolando

Clean room

Self

2/10

Poor

26 Apr 2026

Roldy

No good

2/10

Poor

24 Apr 2026

Aunjeanette

We paid to stay for the week. The room was not clean. The staff was not friendly.
We checked into the hotel, but the room was not ready for guests. Turned in our keys the same day.
Difficult to reach the hotel by phone.

Self

10/10

Exceptional

22 Apr 2026

Glenn

Perfect accommodation

10/10

Exceptional

20 Apr 2026

Jennifer

Clean and well stocked with towels,and coffee maker, etcetera.. Staff was attentive and helpful. Only drawback was weak WiFi. Otherwise excellent

Partner

4/10

Poor

20 Apr 2026

Jane

Parking was great.
The front desk got us checked in quickly.
The building and rooms are old. The carpets need to be changed and there is general wear and tear all over. Ex: stains on the chair in our room.
The springs in our bed poked up and made noises when we rolled over.
The breakfast was okay. The coffee is very weak.

Friends_and_family Family

4/10

Poor

19 Apr 2026

Alicia

We won't be back. It felt as though our room was not ready to be rented out yet. There was no shower curtain or iron, no trash can, no in room coffee machine( we had tea bags, coffee and cups) the refrigerator had no shelving, the brand new s.art tv was not programmed (the fresh out the box setup was no completed), the air conditioner stopped working. There were not enough washcloths or towels in the room and also none available (they were all in the laundry), the bathroom sink some type of clog bc it to forever ro drain. The elevator had an odor as well as the hallways.
We were able to get a shower curtain and iron from the front desk, however, my husband had to out and purchase extra towels and washcloths.
The beds were clean and comfy. Overall the room was clean but the bathroom could've used some work ( I bring my own cleaning kit for this reason).
The staff was super friendly but for a recently remodeled property it still needs some work. The lobby was clean but the elevator and halls need cleaning.
Parking was fine. Breakfast was a typical continental breakfast.
Overall it was tolerable and we made it work for 1 night. But we will not return.

Family_with_children

2/10

Poor

19 Apr 2026

Elona

rooms were dirty and had a bad smell

2/10

Poor

18 Apr 2026

Kathryn

I booked through Expedia and was charged an additional $50 for a “deposit” that I was told I would get back upon check out. I never got the $50 back! Be careful of additional charges at check in!!

10/10

Exceptional

17 Apr 2026

Pedro

Excelente servicio recomendable 💯

Friends_and_family Friends

4/10

Poor

17 Apr 2026

Kathryn

Housekeeping didn’t come. When I asked for towels, I didn't get them. Phone didn't work to call front desk. Room dirty and smelly- cockroach! Pool wasn’t opened or ready for use. Shower and sink both clogged/ didn’t drain well. Wifi didn’t work well at all. Usually Best Westerns are great but this one was disappointing.

Friends

8/10

Excellent

16 Apr 2026

Jami

A clean, safe, and accessible place to rest

Partner

10/10

Exceptional

12 Apr 2026

Robby

Awesome staff

Self

10/10

Exceptional

12 Apr 2026

Joy

The hotel was clean and nice the stuff was great the breakfast on a scale from 1 to 10 i give it a 4 and the lady that serve the Breakfast she in the wrong place of work she need to work for the police or security for the hotel parking was great thank you

Family_with_children

2/10

Poor

11 Apr 2026

Robert

This place should be condemned the people that work in have no pride and they seem to let homeless people wonder around in the building banging on peoples doors wanting into your room worse place I have stayed in yet

Partner

4/10

Poor

06 Apr 2026

Chianta

Property was nothing like described… rooms not fully cleaned… WiFi didn’t work the entire 4 days we stayed… hallways smelled of mold… evening staff nowhere to be found on several occasions… ac kept cutting off

Family_with_children

6/10

Pleasant

05 Apr 2026

Susan

The shower didn’t drain and wasn’t clean. The shampoo and conditioner bottles were not full. The refrigerator did not cool properly.

Business

6/10

Pleasant

02 Apr 2026

kimberly

Yes

Self

2/10

Poor

02 Apr 2026

JEANNINE

I’ve never written a bad review, but this hotel was very very disappointing. After a long day of travel (due to a connecting flight issues) we got to the hotel around 10pm, only to be told they were unable to check us in due to them not knowing if they would have a room for us or not as they had overbooked the hotel. When I asked how this is possible as we had a reservation that had been paid for months earlier, we were told “yeah well so do all these people waiting in the lobby” “we can wait if we want to” as they as “housekeeping” was still cleaning “possible rooms” at 11pm. We waited for an hour, when I finally reached out to Expedia, who contacted the hotel, only to be told they had no available rooms for us. Mind you, we’re sitting in the lobby, directly in front of the check in desk, and was never talked to or told anything, they sat there and watched us knowing we were there for a room, the front desk staff was never apologetic or made any attempt to fix their wrong doing, as clearly overbooking their rooms by 10+ people was not a big deal to them. We wasted an hour and a half waiting for nothing. By this time it was 11:30pm and all surrounding hotels had been booked. Luckily Expedia was able to find a hotel for us, although it was about 30 mins from where we were. The fact that the staff watched us, and never acknowledging the issue, nor attempt to correct the situation is enough for me to say I will never book there again.

Partner

10/10

Exceptional

30 Mar 2026

Nakai

Great stay!

10/10

Exceptional

28 Mar 2026

Heather

Room was clean, staff was nice and polite
. We needed more towels and they got them to us quickly and manager even texted to be sure I got them.

Friends_and_family Friends

6/10

Pleasant

28 Mar 2026

William

I was preparing for worse because of all the negative reviews. Had two issues, the music in the lobby area is way too loud. And the breakfast offerings were week, plus they stop at 9, to me hotels should go to at least 930 or 10

Self

6/10

Pleasant

27 Mar 2026

Kiana

Clean rooms their market store didn’t have any distilled water for my CPAP. However, the front desk did contact the local gas stations and or stores to see who did have it. The front side parking lot is small and confusing and doesn’t have a exit

Friends_and_family Family

2/10

Poor

25 Mar 2026

Neal

The front desk told me on arrival my suite was still being prepared, after waiting over 3 hours, I was told there were no suites available after all. I was given a regular room, with a broken door, which I was glad to shut after seeing how terrible the hallways were being kept, but had to be let back in my room manually with a master key through my weekend. In my last morning, the door stopped working at all and I was stuck in my downgraded room, for hours. The entire operation is incompetent.

Partner

10/10

Exceptional

25 Mar 2026

Lakysha

Very clean
Very good customer service and care

2/10

Poor

23 Mar 2026

Doniyor

I booked a room at Best Western through Expedia after a 12‑hour drive with my family, and the experience was a complete mess. When I arrived, the hotel told me the room I reserved — with two beds — wasn’t available. Their only option was to put me and my three kids in one bed. Even when I asked for extra beds or just sheets so my kids could sleep on the floor, the front desk couldn’t give a straight answer.

While I was dealing with this, another guest was checked into a room that was already occupied. Total chaos. I asked to see the only room they claimed was left, and it wasn’t even cleaned.

What made it worse is that while they told me they were sold out, they were still selling rooms online. Completely unacceptable and misleading.

I ended up spending another 1.5 hours on the phone with Expedia trying to find a different hotel in the middle of the night. Based on how the front desk handled everything, it’s clear this isn’t the first time this property has had issues.

Unprofessional, disorganized, and zero customer service.

Family_with_children

2/10

Poor

22 Mar 2026

Harriet

The pictures that’s on the website looks very nice in person hotel is terrible.

Family_with_children

4/10

Poor

18 Mar 2026

Brian

TV didn't went out, shower stopped up,key card wouldn't work sad place going down

Self

2/10

Poor

15 Mar 2026

carol

I had a terrible experience. When I checked in, they gave me a room that was already occupied with someone inside. After that, they moved me to another room where the toilet didn’t work. The hotel looks nothing like the photos on Expedia.

I told the person at the front desk that I was leaving and contacted Expedia to cancel the reservation. I did not stay at the hotel and I did not use the room, yet I was still charged for the reservation even after explaining all the issues I experienced.

Very disappointing experience. The staff was unhelpful, the hotel conditions were poor, and Expedia’s customer service was also extremely disappointing.

Partner

2/10

Poor

14 Mar 2026

Gabriella

If you have the opportunity to NOT go here, take it! It took us an hour to check in & the staff didn’t know which rooms were vacant or clean. The women in line in-front of me were sent to a room with someone sleeping inside. The rooms were not remotely. Also the beds were horrible, not just hotel bad; horrible.

Friends

2/10

Poor

10 Mar 2026

Fiera

Bed bugs, stay away!!!

Friends_and_family Family

2/10

Poor

10 Mar 2026

Keiyana

***WARNING *** PLEASE DO NOT CONSIDER STAYING HERE. THIS IS THE WORSE HOTEL I’VE EVER EXPERIENCED! The site says the hotel was renovated and the only thing that’s renovated is the lobby. When I checked in, they didn’t have the room I booked available so I took what they had. Get to the room and I was disgusted. The sheets were dirty, the chair and foot stool had stained spots all over it, the sheets weren’t even clean. I sprayed Lysol everywhere and still wasn’t comfortable. I basically slept sitting up. I would have much rather slept in the car that’s how horrible it was. I would NEVER STAY HERE AGAIN!

2/10

Poor

09 Mar 2026

Karlos

The internet never connected

2/10

Poor

08 Mar 2026

Jennifer

There was no internet

Family_with_children

6/10

Pleasant

07 Mar 2026

Madeline

Room was okay, WiFi went out but not their fault storms fault, staff was super nice tho

Family_with_children

2/10

Poor

06 Mar 2026

Tia

After paying for the room the front desk said there were no rooms available. She said she would work with Hotel.com to give a refund. However, Hotel.com was unable to reach anyone at the hotel. There were at least two other families turned away for the same reason while I was there.

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Bryant

Great front desk Attendant and the room was clean.

Self

2/10

Poor

02 Mar 2026

Andre

Internet service sporadic. More off than on