Sheraton Suites Galleria

United States , Atlanta - GA
ATLANTA, 2844 Cobb Parkway
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100 reviews shown

8/10

Excellent

14 May 2026

Con

Good hotel with spacious rooms. Room cleaning can be a bit hit and miss with somethings not replaced and the property is a little tired. I still think its good value and would stay again.

Self

6/10

Pleasant

13 May 2026

ANURADHA

Outdoor pool not in use. Indoor pool too small to be used. Gym too small to b used.

Partner

10/10

Exceptional

13 May 2026

Jennifer

everything was great. The only thing I would have an issue with was the long lines and lack of food during the breakfast bar on Sunday morning.

Friends

10/10

Exceptional

11 May 2026

Bruce

Nice clean rooms, friendly staff. The buffet breakfast wasn’t too shabby. Perfectly located near The Battery. Easy to get to off of the interstate. Would def stay there again.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Andrea

The desk staff was soo nice, helpful and had a smile each time we had a question. We stayed for a Savannah Banana baseball game, the desk staff told us it was walking distance and the best places to eat in Truist Park. The next morning we had the Breakfast. It was by far the freshest, cleanest and organized buffet. They had 3 staff manning the buffet. Nothing ran out and everything was clean, tables included. The biscuit and gravy was amazing! All 3 staff had smiles as they ran around and interacted with the guests. We did have to get a couple of extra towels and the gentleman glady ran i got them for us. There is a Starbucks inside!!! A huge win for my girls.

We had a great stay and will highly recommend!

Friends_and_family Family

8/10

Excellent

10 May 2026

Cynthia

Property was very nice clean. I just have an issue with animals being in an area where there’s food where people eat and people had dogs I get it. Its aProperty was very nice clean. I just have a issue with animals being in an area where there’s food where people eat and people had dogs I get it. It’s a pet friendly hotel but not everybody is pet friendly and therefore dogs should not be in the eating area and although they don’t allow it, people did it and they didn’t enforce it so yes, I had an issue with that and that is why they didn’t get the best possible rating so for my experience there I wouldn’t go in the area where the food was, I wouldn’t. I didn’t take advantage of the breakfast in the morning . I spoke to the front desk about it and they did confirm that dogs are not allowed in that particular area but again they didn’t enforce it so I was discussed.

Self

10/10

Exceptional

08 May 2026

David

Clean room breakfast is ok but could be better

10/10

Exceptional

06 May 2026

JHON FREDY

yes breakfast, no bar

6/10

Pleasant

26 Apr 2026

Jason

For advertising a 12M renovation, they skipped some things that needed done. Rooms were renovated but the bathrooms left mostly untouched. I get it if the outdoor pool isn’t open but if you advertise an indoor pool, it should be open and clean all year long. Also, lots of little things broken (tiles in elevator, moldings in hallways, etc). Definitely not worth what we paid to stay here.

Partner

10/10

Exceptional

24 Apr 2026

Antonio

Great place to stay highly recommended

Partner

10/10

Exceptional

21 Apr 2026

James

Clean, large rooms and the staff was very helpful. Close to the battery

Family_with_children

10/10

Exceptional

20 Apr 2026

Ngoc

Clean, and spacious. Facility is well maintained . Close to a lot of restaurants with many choices of goods. Happy to stay at this hotel.

Partner

2/10

Poor

18 Apr 2026

Michael

We arrived at our hotel and the fire department was there. First red flag, we were informed people had been pulling the alarm over and over. We got to our rooms (we had two) and they were not cool at all. We thought maybe we could adjust the temperature and would be fine once we returned from the Braves game. After the game we got to our rooms and it was HOT. Only to be told the entire hotels air was out and no eta on fixing it. No one helped, no one offered anything to make us comfortable. No sleep and then a 6 hour drive home the next day. Would not recommend.

Family_with_children

10/10

Exceptional

17 Apr 2026

Michael

The property, location, and staff were all exceptional. We experienced a few minor issues that were beyond anyone’s control, but the staff maintained a consistently positive and professional attitude and kept management informed. Management followed up promptly and remediated the issues due to the inconveniences. Overall, this is an excellent place to stay, offering a prime location, a beautiful property, and outstanding staff.

10/10

Exceptional

17 Apr 2026

Courtney

Love the staff, they are friendly. Clean rooms

Friends

2/10

Poor

16 Apr 2026

Shakeeva

It was terrible.

Friends

8/10

Excellent

16 Apr 2026

Bruce

Breakfast was bland at best....powdered
eggs, cheap cardboard tasting sausage....The room was llarge...the bathroom was old and needed repair (hot water leaked from basin faucett when you turned on cold). The bathroom floors were old and water stained but clean. The beds were comfortable and the staff were very nice. Close to the Mall and the Ballpark , so, very convenient.

Family_with_children

2/10

Poor

15 Apr 2026

James

We paid approximately $260 for the room, upon arrival at around 5:30 PM, we were informed by the front desk that the air conditioning system had been turned off but was “fixed” and would begin cooling shortly.

We left for the Braves game expecting the issue to be resolved. However, when we returned around 11:00 PM, the air conditioning was still not working, and the room remained uncomfortably hot.

At that time, I spoke with the front desk again and was told we could either receive a refund and leave or be offered Marriott Bonvoy points. I requested a partial refund, which was declined, and I was told management would follow up to resolve the issue. It was too late for me to leave at that point considering we were on a 17 hour drive from Miami, Florida to Louisville, Kentucky and it was already 11pm. After such a long travel day, we were only able to get about one hour of very uncomfortable sleep due to the lack of a basic and essential amenity, air conditioning. I did speak briefly with a manager on my way out who stated he would “make things right,” but I have not received any follow up communication since.

Family_with_children

4/10

Poor

14 Apr 2026

Jesse

We checked in at 3:30 and it was warm in our room but we thought this was due to AC being turned off but really the AC was broke in most rooms. When we got back in after attending braves games at 11:00 P.M. it was even warmer. We asked a staff member and the AC had been out since the day before. They did not even warn us at check in but told us at almost midnight we could leave and go find another room. The staff was terrible and made no accommodations. The next day I tried to get reimbursed or partially reimbursed but stated since I booked through expedia there was nothing Sheraton could do. The staff was terrible at any information or helping us. I pad over $500 for two nights for the AC to be out the entire trip. I would be vary cautious of booking this property.

Partner

2/10

Poor

14 Apr 2026

Michelle

ac was broken, wifi didn’t work, pool was disgusting, elevator was broken

Friends

4/10

Poor

13 Apr 2026

Sami

It was the breakfast and the air condition it was there is no air-conditioning

Family

4/10

Poor

12 Apr 2026

Marangeli

On Saturday morning we didnt have electricity so around 11 the firefighters were there to fix something that burn, nobody inform anyone about what happened. The air condirioning didnt work all saturday and sunday and still nobody come or text us about it. When i asked for some sort of credit they said that is not our problem because my reservation was made through Expedia. I dont appreciate how they treat us or orher guests. I wont recommend it.

Family_with_children

10/10

Exceptional

12 Apr 2026

Deepesh

Nice

Business

2/10

Poor

12 Apr 2026

Patrick

The fire alarms were going off, the AC did not work, the indoor pool was ice cold. Breakfast service was not good at all.

The front desk guys were nice, but not very accomodating for an amenity such as AC. We were not given a refund or offered anything but free parking. Was a miserable stay. Really would like a refund.

Toilet paper holder was broken, there were no sheets for the fold out couch, and paint was chipped in bathroom.

I am not one to leave reviews or be very negative, but it was an awful waste of money for what we got. We usually stay there once or twice a year for a Braves game, but the place has gone far downhill and we won't be staying there again.

Friends

2/10

Poor

12 Apr 2026

Kristin

The elevator was out. People had to line up to use the service elevator. The AC was out. The pool was not cleaned and was out of service. Parking was an extra $22 a night and was not advertised ahead of time.

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Travis

Good location, clean rooms, staff was great. The property is aged. Otherwise no issues.

Friends_and_family Friends

6/10

Pleasant

11 Apr 2026

Amanda

The indoor pool wasn’t heated and that was a big reason for booking hotel. Also a few doors didn’t work in the room or were difficult to close. Not enough outlets in the room. Staff was great, rooms clean. Just not a great experience.

Friends_and_family Family

8/10

Excellent

11 Apr 2026

Nancy

The room was exceptionally clean. Bottled water was provided. The front desk reception was warm and welcoming.
Unfortunately, the fire alarm went off twice during our stay. We could not figure out how to find all the flights of steps going down. Many people especially in the morning were in the same situation.
A staff member helped us to the service elevator.
When we finally made it down to breakfast just a little after 9 there was hardly any food left.

Partner

2/10

Poor

11 Apr 2026

Beth

On the outside, the hotel looks nice. However, our room had a linking and non-draining sink, a toilet that did not flush, and a TV that did not work. We selected the hotel for the indoor pool; however, the pool was extremely cold and dirty. Several families with kids were disappointed. Then, the next day when we tried to get downstairs for breakfast the elevators were packed and the power went out while waiting. We opted for the stairs, but had trouble determining how to get from the third floor to the lobby because the stairs end there. When we finally made it to the lobby there was a very long line for a disappointing breakfast. It was there that things got worse as the lights continued to flicker and a fire alarm sounded the entire time. Firefighters arrived and when we left 1.5 hours later they were still there and the elevators did not work.

Family_with_children

10/10

Exceptional

11 Apr 2026

Dana

Clean room, delicious breakfast, great staff.

Family

10/10

Exceptional

10 Apr 2026

Karen

Yes with nice selections

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Lori

In town for a Braves game, amazing location! Restaurants and ballpark all with in walking distance. Room was perfect and breakfast was top notch. We interacted with 3 staff members 2 were great and 1 was uniformed.

Partner

8/10

Excellent

10 Apr 2026

Marco

Breakfast buffet was great

Family_with_children

10/10

Exceptional

06 Apr 2026

Julie

Clean room, friendly staff

Partner

10/10

Exceptional

05 Apr 2026

Camie

it was great! Easy to find, nice room

Friends_and_family Family

2/10

Poor

04 Apr 2026

Stacey Maignan

The sink drain backed up into the shower and left brown and black chunks in the shower.

The pull out bed was stained with red liquid on the mattress.

No one was available to bring bed linens up for the bed (there were none on the bed). Had to go down to the front desk and carry them all back up 7 floors.

Our Marriott Bonvoy “welcome bag”
Was a paper bag with 1 bottled water inside. Why even bother?

Friends_and_family Family

4/10

Poor

03 Apr 2026

Jae

The staff is wonderful but the room was terrible. It had a weird funk, yellow stains on the pull out mattress, toilets don't flush, and the tub didn't drain well.

Family_with_children

8/10

Excellent

03 Apr 2026

Oscar

It was good

Family

10/10

Exceptional

02 Apr 2026

Beau

One of the better breakfast bars I've eaten

Family_with_children

2/10

Poor

01 Apr 2026

Andrea

Black mold in our room, chipping paint in bathtub, very gross. Indoor pool had tons of hair floating in it. Overall, very dirty and black mold is toxic

Family_with_children

10/10

Exceptional

28 Mar 2026

Jenny

Roll away bed sheets were a little dirty but everything else was fine . We will be back again

10/10

Exceptional

27 Mar 2026

Lanette

Yes

10/10

Exceptional

24 Mar 2026

Laquna

Clean and friendly

Family_with_children

10/10

Exceptional

23 Mar 2026

Hadiya

Wish they didn’t charge for parking - bar staff always great

Family_with_children

10/10

Exceptional

23 Mar 2026

Alycia

Wonderful and comfortable stay. The suites give you enough space to breathe. Everything was clean and the food was great downstairs. Didn’t need any help so can’t really speak to staff or requests. Excited to stay again for my next conference. Easy to get around to everything near Truist Park.

6/10

Pleasant

22 Mar 2026

Jose

Breakfast was good

10/10

Exceptional

22 Mar 2026

Delia

All the staff was very friendly and professional, breakfast was varied and the room was super clean and spacious. We loved it there!

Partner

10/10

Exceptional

21 Mar 2026

Martin

Beautiful hotel great food at the restaurant friendly people very good area. I felt extremely safe traveling alone.

10/10

Exceptional

16 Mar 2026

Crystal

Clean room, friendly staff

Friends_and_family Family

8/10

Excellent

16 Mar 2026

Wade

Clean room. Very quiet. Staff was very helpful.

Family_with_children

10/10

Exceptional

11 Mar 2026

James

Great location near the Cobb Galleria and Cumberland Mall. Would like to see the coffee snack shop hours extended.

Business

8/10

Excellent

10 Mar 2026

MELISSA

I wish we originally booked a city view but overall it was nice . The only issue we had was the outdoor pool was closed due to rain and when my daughter used the microwave- it knocked the power out in the bathroom and bedroom . The staff couldn’t fix it so we packed up and moved to a room higher up on the 10th floor

Family_with_children

10/10

Exceptional

10 Mar 2026

Valerie

We really enjoyed our stay at the Sheraton. The room was spacious which was a plus, but the bed was not as comfortable. The bathroom was too small and the toilet water had a very bad odor. Cumberland mall was very convenient, but too far from downtown. Overall, great stay.

Partner

8/10

Excellent

09 Mar 2026

Elleshia

The door in the room was broken, and the indoor pool was freezing we were not able to enjoy it.

Family_with_children

8/10

Excellent

08 Mar 2026

Robert

OUR ROOM WAS HOT @ NIGHT. PILLOWS WASN’T COMFORTABLE AT ALL. EVERYTHING ELSE WAS EXCELLENT!!!!

Partner

8/10

Excellent

05 Mar 2026

Steven

10/10

Exceptional

04 Mar 2026

Darlene

Convenient location. Walkable to mall and convention center

10/10

Exceptional

02 Mar 2026

Angel

The room was updated and very clean and the hotel is in an excellent location for food and entertainment!

10/10

Exceptional

02 Mar 2026

Jaekyung

Shops nearby

10/10

Exceptional

01 Mar 2026

Paul

Very clean and the room was spacious!

10/10

Exceptional

01 Mar 2026

Bruce

The bed and pillows in my room were great! I had a solid night sleep in great comfort!

Business

10/10

Exceptional

01 Mar 2026

Hannah

Clean large rooms. The staff was very nice and helpful with anything we needed.

Family_with_children

8/10

Excellent

28 Feb 2026

Shyavia

Clean rooms, immaculate reception area and good complimentary breakfast

Family_with_children

10/10

Exceptional

27 Feb 2026

Summer

Clean room and excellent staff

Partner

8/10

Excellent

24 Feb 2026

Josephine

Room was clean. Amenities were mediocre for the price of the room. No hair dryer, shower cap, laundry bag etc.

Partner

10/10

Exceptional

22 Feb 2026

Lydell

staff helpful. room was very clean

Self

10/10

Exceptional

20 Feb 2026

Willis

Nice and clean

10/10

Exceptional

16 Feb 2026

Meekneyah

Great

10/10

Exceptional

16 Feb 2026

Asaf

You guys have a dream team working there! Keep it up and i will be coming here all the time!

Business Friends

6/10

Pleasant

10 Feb 2026

Jeremy

The hallway and room smelled horrible. The room was nice but thank god I bring room spray with me

Leisure Friends

2/10

Poor

09 Feb 2026

Jordan

The room had a wet smell to it. The Wi-Fi did not work on the TV nor did satellite. The lamps bedside did not work. The carpet was heavily stained. The toilet was slow to drain when flushing. It would fill nearly to the top before finally flushing. The shower tub drained EXTREMELY slow. The water handle for the shower became stuck in the on position and we almost flooded the bathroom trying to fight it back to the off position. There was only lukewarm water. The walls were extremely tin and the hotel resident's above us could be heard well into the early morning. The hotel guests on the same floor remained loud and yelling in the hallway until 3 am.

Leisure Partner

8/10

Excellent

06 Feb 2026

Maria

The staff was great, very professional and helpful. We called downstairs a few times for various items and they had someone bring up to our room in a timely fashion.
The hotel has a great location. It's about a five-minute walk to the Cobb Galleria and the Cumberland Mall. There are several great restaurants nearby.
The room was a good size for our party of four, but the shower was extremely loud when you turned in on, and we had issues with the plumbing the last day we were there, so I notified the hotel staff upon departure. Also, the elevators in the parking garage broke while we were there, but they were working promptly to get it fixed. Their breakfast provided a variety of options.
Overall, we would stay again with a good room rate.

Leisure Family

10/10

Exceptional

05 Feb 2026

Elizabeth

Very friendly staff, nice restaurant/bar, soacious clean rooms.

Leisure Self

4/10

Poor

04 Feb 2026

Diamantina

Pro. Location. Beds were comfortable. Breakfast was ok

Cons: price was too high. loasound from pipes every time water was used. Could not sleep at times . Musty odor from in room. had to buy scents and sprays. refrigerator did not cool no stove it stove top.

On check out day, housekeeping kept coming a few times since 9 to see if we were out. Check out 12.

Leisure Partner

10/10

Exceptional

03 Feb 2026

James

Talked to the manager Sunday morning about a loud construction noise that awakened me about 5 o’clock Saturday morning a.m.. He said it was across the street at the Galleria. I wanna believe him..
outstanding breakfast and a great hotel.

10/10

Exceptional

02 Feb 2026

Mishelle

Great stay! Friendly staff. Great location for volleyball tournament across the street. Breakfast was ample and parking affordable for the area.

Leisure Family

6/10

Pleasant

01 Feb 2026

jennifer

Room was good- employees not courteous, when I inquired why they downgraded my room that I paid for through Expedia- he said I was Expedia’s problem not his - sorry . I’m a member of their reward program and even that didn’t help getting less of a room than I paid for.

Leisure Family

10/10

Exceptional

01 Feb 2026

Cyril

Room was clean. Breakfast was very good

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Brad

Our room was wonderful and clean. Very nice stay!

Business Family

10/10

Exceptional

31 Jan 2026

Ariel

Great property

10/10

Exceptional

24 Jan 2026

Ariel

The best property I have ever stayed in. From front desk to the breakfast as well as housekeeping.

10/10

Exceptional

20 Jan 2026

Charles

Quick help at check-in, the guy at the desk was awesome.

Partner

10/10

Exceptional

15 Jan 2026

Justin

Great hotel right near the ballpark. All suites hotel the room was great nice to sit on a couch!

Business Self

10/10

Exceptional

15 Jan 2026

Zaida

Very friendly and professional staff

10/10

Exceptional

15 Jan 2026

Aaron

The room was clean, spacious and staff was great

10/10

Exceptional

11 Jan 2026

Danian

Me and my wife spent the weekend here and absolutely loved it. The hotel smelled great, not just the room the hotel. Room was clean and spacious, staff were friendly and always had a smile. This property is now at the top of my list when I’m in Smyrna.

Leisure Family

10/10

Exceptional

10 Jan 2026

Nikki

Excellent front desk

Leisure Partner

10/10

Exceptional

09 Jan 2026

yaser

4/10

Poor

07 Jan 2026

Jesse

Guests, be advised, the hotel will charge you fees around $40, regardless of you paying in full through hotels. Com also you have to pay $20 for parking. Very disappointed with them....

Partner

2/10

Poor

06 Jan 2026

Aliyah

The room and the parking.

10/10

Exceptional

05 Jan 2026

David

Everything was first class. The check in and out was easy and fast. The staff and especially the server at the bar and restaurant were professional and friendly. The room was one of the best we have ever stayed in. This hotel genuinely deserves to be labelled luxury.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Jonathan

The room had new furniture and the breakfast was good and it was clean in side

6/10

Pleasant

04 Jan 2026

Elaine

The rooms were clean and spacious. My only issue in the room was that the bathtub did not drain properly while I was showering, causing water to pool up to my ankles. Additionally, the elevator took a long time to reach our floor, so my husband and daughters decided to take the stairs. However, when they reached the third floor, the stairwell ended and did not provide access to the first floor. We exited on the third floor, found another stairwell, and experienced the same issue each stairwell only went down one flight with no access to lower floors. This is a serious fire hazard. I wish I had taken a picture of it.

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Revelation

Everything was amazing. Would book again if needed.

8/10

Excellent

04 Jan 2026

Callie

Overall my stay was pretty good. I did not appreciate the TV in the front room not working, wires everywhere for lamps and the tvs and the plumbing was crazy. Took forever to get hot water in the shower, toilet has a slow flush so you have to hold it and the sinks only got hot water so it was a little annoying. But with the Expedia price I didn’t mind these minor issues but had I paid their regular price per night this would have been unacceptable. Parking is $22/day as well.

Leisure Self

10/10

Exceptional

04 Jan 2026

Claudia

Breakfast should vary in food, not the same thing every day.

Leisure Family

8/10

Excellent

03 Jan 2026

eunisse

Nice place and room. Only drawback was that the hot water in the shower would go cold quick and that if you tried to adjust it more the pipes would make a sound. But overal it was a 8 out 10.

Partner

10/10

Exceptional

02 Jan 2026

Ligia

The room was spacious and clean. The bed was comfortable and breakfast had options for every person in our family.

10/10

Exceptional

02 Jan 2026

Margaret

Everything was excellent

6/10

Pleasant

01 Jan 2026

Joseph

The stay could have been a 5 Star but too many little things.
Check-in was the biggest minus Star factor. Very rushed. Zero explanation of anything. Parking, location of elevators, breakfast, ROOM NUMBER, etc. (it was scribbled on the card. )
Then the room itself was relatively nice. But…so many things wrong. The pocket doors were broken. The rods were missing for the curtains. They were out of extra pillows and blankets. The couch had a moldy smell when laying on it. There wasn’t a bathroom fan so zero air circulation when showering or using the toilet.
TVs speakers face the opposite room. So if watching both tvs at the same time ..any loud sound echoed in the other room. A lot of “ opps sorry “ and quick volume adjustments happened.
Overall none of us got any sleep. The only saving grace was the breakfast. It was phenomenal. And the free Starbucks coffee!!
Will definitely go to another hotel when visiting family.

Leisure Family_with_children