Leasa
The hotel itself was excellent. The property was beautiful, comfortable, well maintained, and offered an outstanding breakfast. Up until check-out, I would have rated the stay very highly.
Unfortunately, the check-out experience was extremely unpleasant due to the conduct of a front desk employee.
When I questioned whether payment was still owing because I believed the reservation may have been prepaid through Hotels.com, the employee repeatedly interrupted me, became argumentative, and raised her voice. After I confirmed that payment was indeed due and agreed to pay immediately, the employee continued to speak to me in a hostile and confrontational manner.
The interaction became so uncomfortable that other guests in the lobby were watching the exchange. When I commented that I had never been spoken to this way during my travels throughout Europe, the employee responded dismissively with \"Good for you.\"
I want to emphasize that my complaint is not about being charged. I was mistaken about the payment status and immediately agreed to pay once I verified the reservation. My concern is solely the employee's unprofessional behavior and the way I was treated in front of other guests.
I felt embarrassed and disrespected, and it significantly affected my overall impression of what was otherwise a wonderful hotel stay.
Unfortunately, the check-out experience was extremely unpleasant due to the conduct of a front desk employee.
When I questioned whether payment was still owing because I believed the reservation may have been prepaid through Hotels.com, the employee repeatedly interrupted me, became argumentative, and raised her voice. After I confirmed that payment was indeed due and agreed to pay immediately, the employee continued to speak to me in a hostile and confrontational manner.
The interaction became so uncomfortable that other guests in the lobby were watching the exchange. When I commented that I had never been spoken to this way during my travels throughout Europe, the employee responded dismissively with \"Good for you.\"
I want to emphasize that my complaint is not about being charged. I was mistaken about the payment status and immediately agreed to pay once I verified the reservation. My concern is solely the employee's unprofessional behavior and the way I was treated in front of other guests.
I felt embarrassed and disrespected, and it significantly affected my overall impression of what was otherwise a wonderful hotel stay.
