Khaolak Emerald Beach Resort & Spa

Thailand , Khao Lak and Phang Nga
Khao Lak, 7/10 Moo 2 Ramkean, Thai Muang, Phang-nga 82210, 7/10
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50 reviews shown

10/10

Exceptional

05 May 2025

Megan

Easy access to beach.

Leisure Self

4/10

Poor

17 Mar 2024

Neil

Swim up pool dirty. Food cold.

Leisure Partner

6/10

Pleasant

28 Feb 2020

Felicity

Family hotel that needs some improvement

This is a FAMILY hotel. The kids pool is amazing, but if you don't have kids, I wouldn't recommend this hotel.

Pros:
Wonderful being on the water!
Could walk to convenience stores, a few restaurants and bars.
Decorations - the hotel really decorate for Valentine's Day. The elaborate decorations surprised us.
There are multiple pools and the grounds are nice.

Cons:
The bed was lumpy and not comfortable.
Our door had a crack where people could peek in. Our friends who booked two rooms did not have that same issue.
The hotel staff was unable to refund our friends 250THB, after he talked with 4 different people. That's pretty silly.
The happy hour drinks are all sugar and not very strong.

Friends_and_family Family

4/10

Poor

19 Feb 2020

Anja

The worst hotel we have ever stayed at. This hotel claims there are a 4 star hotel but it’s not. It’s a 2,5 star hotel and that says it all!

Friends_and_family Family

8/10

Excellent

29 Apr 2019

Verified traveler

Easter Family Holiday

Stayed at the Khao Lak Emerald Beach Resort for 14 nights over the school holidays with my wife and two kids aged 2 and 5. We had a fantastic time at the resort our room was great and perfect for the 4 of us. Nice aircon thank god :-)
It’s located directly on the beach so you can choose between the pool or the beach :-) we also took walks up the beach to visit other small beach shacks.
The kids pool was great with a water slide and lots of shallow areas for my youngest to play safely in.
Buffet breakfast each morning was good with lots to choose from and a fresh egg station :-)
The only suggestion I would make is the the kids club could have more suitable hours so you can leave your children for a while as it is currently we could not make use of it which was a shame.
All in all fantastic holiday and for sure we will be back to Khao Lak

Family

10/10

Exceptional

22 Apr 2019

Verified traveler

We didn’t like how dirty the pool was on the sea front.

6/10

Pleasant

16 Apr 2019

Mel

Too much smoking in public areas and restaurants at the hotel. Room cleaning service was very slow. Asked to be cleaned at 08:30, when we came back from the whole morning until 2:30 - they've just started to clean the room.

Leisure Family

10/10

Exceptional

24 Feb 2019

Reatha

Something for everyone.

Great beach, pools, breakfast, room, staff -- what's not to like?
Kid friendly hotel. Hotel restaurants good, Easy access to many "street side" restaurants and a little shopping, convenience stores galore and cabs easy to come by. Free shuttle booked the day ahead into "town". Nice restaurants on the beach. Room quiet even with lots of kids around. Staff made effort to offer kid-friendly activities, in the pool area and also with paints etc, and also made every effort to encourage adults to join a friendly game of beach volleyball. Multiple pools, lots of places to lay out in shade or sun. Room to roam. Reasonable pricing. It might have been nice to have designated areas for smokers in the outdoor spaces. Room air con worked well. Room clean and spacious. A fruit plate was placed on the in-room table for our arrival. The balcony had good room and seating for two. After being shown to our room, we were offered an upgrade in room (with an uncharge), but I did not feel it was necessary. I would love to return anytime. I only wish my whole family - husband - kids(& spouses) - and grands were all along on this trip.

Friends

8/10

Excellent

07 Jan 2019

richard

A very family-oriented hotel!

We were on the top, 3rd, floor and there is no lift--so a long climb!

But a very pleasant stay.

The sofa was

Partner

10/10

Exceptional

01 Dec 2018

Meg

Great stay , hotel staff so helpful .
Beach and pool both beautiful.
Breakfast was fine , beach restaurant has lovely food.
Nice restaurants close by , main shopping stop 5min in a tuk tuk .
Would stay here again if I’m in Khaolak

10/10

Exceptional

19 Nov 2018

Judy

Great family holiday. Lovely safe beach for children. Pool has fun activities for little ones. Restaurant, shops and supermarkets at your doorstep. Would highly recommend for a family holiday or relaxing holiday for all ages. Must mention the two girl staff members for water aerobics, kids disco etc. keptour grandchildren and us entertained.
This is definitely a wonderful place to stay for all.

8/10

Excellent

29 Jul 2018

maarten

Nice hotel, good location

The hotel as such is nice, but under serious renovation. Temporary reception area was not clearly indicated and the pool at beach-side was under construction. The hotel was nice, large room and nicely renovatedGood

Partner

6/10

Pleasant

15 Apr 2018

Art

Just an OK hotel

Staff are friendly, beach restaurant is good and close to the pool, and, naturally, the beach.

Some rooms are tired - you can tell that cupboards and bed bases are just built from plywood. There's newer rooms too, but we got an old one.

Family

4/10

Poor

16 Jan 2017

cameron

Nice Beach/Pool - that's about it.

Arrived at the hotel early (10:30am). Room was not ready yet as the check in time is 2:00pm so we decided to head to beach and pool. At 2:30 I headed back to get a room key. I went to our room and the housekeeper informed me it wasn't ready yet. I went back to the front desk (btw - it's hot and a long walk). They called someone and said the room was ready now. I went back to the room and was informed it still was not ready (3rd floor and no elevator). I went back to the front desk. After an apology, my room was changed to one a few doors down from original room. I headed to the new room. Guess what? Housekeepers working on room and informed it was not ready. Back to the front desk. Informed that I needed wait for 15-20 minutes for the room. Not a great way to start my stay. The manager said there was nothing she could do, I just had to wait. No offers for a drink or anything. I get that the room was not ready when we arrived. I didn't expect that it would be ready. But now it is 3:00pm and they don't have a room out of the 270 on the property. Finally got into the room. Bags showed up within minutes of getting into the room which was great. Again, 3rd floor with no elevator so I was impressed they hauled the bags up there so fast. My son has had to go to bathroom and waited until we got into the room. He informed me the toilet does not work. No water to the room.

Location was good and beach/pool was nice. Kids staff was great. Property is tired.

Family

2/10

Poor

08 Jan 2017

Verified traveler

The worst nightmare of a hotel I ever stayed.

It started badly from the first night. No hot water in the bathroom, so I had to sleep with no shower, with the same clothes i had from the flight. The breakfast is the poorest quality, plus they accepted a group of loud Chinese tourists
just for the breakfast who invaded the whole place and made a mighty mess. I asked for towels which were not provided as usual, I had to call 3 times and wait one hour to get them. For the complimentary water which was forgotten by the housekeeping, I called and begged 5 times and still no-one showed at the door. This was clearly badly trained equipe who didn't take seriously their duties. The house keeping woman growled at me when I asked for a soap, I was just dumbfounded and mesmerized at the absolute blackness of professionalism. To be brief, i would never recommend this hotel to anyone I know except my worst enemies ( fortunately I have none ). It really ruined my precious holidays and of the most biggest disappointment I ever had of any hotels I stayed in my many many trips.

4/10

Poor

02 Jan 2017

Runul

You rather stay away from this resort!

Stay away from this property. It looks dated and service levels are poor. As we checked in, we realized that the AC in our villa was not working. It was only After 5 frantic calls and 3 visits to the reception, that they could fix it. When we told the hotel manager that we are unhappy with the service and like to check out asap, we were told its not possible as the reservation is through hotels.com. So we ended up paying 900baht for this kind of an experience!

Partner

6/10

Pleasant

23 Dec 2016

Camilla

Medium hotel. Too expensive.

So bad WIFI in the rooms. Plus, the pools were not so good for the kids. Our son got injured when swimming, because of the repairment of the pool was so bad.
The breakfast was also bad.

But the beach and the hotel overall was OK.

Family

6/10

Pleasant

26 Apr 2016

Verified traveler

Nice hotel close to the beach

Hotel ok ... Good swimming pools .... Restaurants and right on the beach ... Nice and quiet .. No water sports to spoil the view ... Big problem with the wifi in the room ....

6/10

Pleasant

19 Mar 2016

2ThePointe

Family Hotel, but improvement needed on service

The stay started off a little rough - we received the wrong room (a family suite instead of a king sized standard room), and required to wait another hour until our actual room was ready. Which wasn't terrible, but there was no offer of a drink at the bar on the house while we wait, or a percentage off dinner at the resort, which is usually what we get when a room is delayed. However, the rooms were massive, but the beds were hard.
But the beach was wonderful, and the breakfast is very Thai - do not expect traditional western breakfast selections here! That being said, there's plenty of places to eat around the resort if you don't feel like what they have that night.
Also - this very much a family hotel, which we missed when selecting the hotel as me and my boyfriend would have preferred something a little more "couple-friendly", but overall, it was nice.

8/10

Excellent

28 Oct 2015

Stefano

Good value for the money

Got a discounted rate because low season right now and the place pretty empty. Room large and clean. Breakfast was included and very good. Beach spot nice; swimming pools pretty good; didn't do any activities in the hotel. There are restaurants, shops, corner store, bars, and trips vendors in walking distance; nothing fancy but very convenient. Clientele at this time in the season was on the older side. Would recommend if it fits what you looking for.

6/10

Pleasant

29 Jun 2015

AGO

Breakfast was really bad!
My 5 years old child like pool and water tubing so much
( unfortunately this tubing system often was broken).

Family

6/10

Pleasant

19 May 2015

Enigma

Beach front resort

I guess as it was low season that gave this place a sort of dismal atmosphere! Everything was as Expedia showed, but it felt a sad place.The staff (and most of the guests) didn't smile-that doesn't include the great man at the luggage area! There are numerous restaurants and small shops nearby,so we didn't opt for the 350 Bht breakfast. We found most items about 25% more expensive than in Phuket. Our party decided we would not stay here again,it is a bit isolated even though the main town is only a 40 bht song khew trip 0r 150 by taxi, and the hotel does a free shuttle twice daily, there isn't much to do locally. Elephant rides are close, but everything else requires transport to major cities.
(ie James Bond Is., Simian Isles)
Our advice, take a good book, and use this place to laze by the pool with beers bought from the mini marts!

Partner

8/10

Excellent

22 Feb 2015

pascaline

nice and quiet stay

Nice swimming pool for the kids with a slide.nice swimming pool for adult in front of the beach.some restaurants and massages around the hotel.babystitter on request.khao lak center around 15minutes by taxi

Family

6/10

Pleasant

31 Dec 2014

Verified traveler

Nice 3 star hotel

Nice 3 Star hotel. Beautiful and clean beach. Good service. Breakfast was poor. Internet mostly "broken". Lovely place for kids.

10/10

Exceptional

27 Jul 2014

BPJ

Best resort of our trip!

This was one of the nicest resorts I have ever stayed in. The stay went above and beyond to ensure our enjoyment. I would LOVE to stay here again the next time I come to Thailand.

Partner

8/10

Excellent

24 Feb 2026

JEAN-MARC

La chambre était confortable et très propre.
Le personnel était souriant.

Partner

10/10

Exceptional

24 Feb 2026

Romain

Les chambres peuvent accueillir jusqu’à 5 personnes

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

Manfred

Das Zimmer war groß mit Balkon und immer sehr sauber. Die Möblierung war OK, ein großes Doppelbett mit sehr guter Matratze. Das Personal war sehr freundlich und hilfsbereit. Das Frühstücksbuffet umfangreichund gut sortiert, jedoch waren die Plätze eher knapp

Leisure Partner

10/10

Exceptional

09 Jan 2026

Nicolas

Perfekt för familjer. Rymligt, rent och bra service. Bra läge med flera restauranger runt hotellet. Fina pooler och fin strand.

Friends_and_family Family

10/10

Exceptional

08 Dec 2025

Arne

Ny skick och jätte fräscht

Friends_and_family Family

10/10

Exceptional

26 Nov 2025

Arne

Super fräscht, kanon frukost, bra läge med stort utbyte mm 👍👍

Partner

8/10

Excellent

17 Nov 2025

Alexander

Das Frühstück war vielfältig und sehr gut, das Zimmer mit Poolaccess top

Partner

6/10

Pleasant

08 Feb 2025

Nel complesso una buona struttura ma con diverse criticità. Al nostro arrivo, ad esempio, in spiaggia non c'era un solo lettino disponibile e il personale dell'hotel era del tutto assente. Decine e decine di lettini con asciugamani distesi senza alcun ospite. Semplicemente gli ospiti lasciano il proprio asciugamano sul lettino non dando la possibilità ad altri di poterne usufruire. Ogni mattina era necessario alzarsi alle cinque per potersi accaparrare un lettino. Scandaloso!!! Passiamo ora alla camera da letto; ampia con bella vista sul mare ma da vero incubo. Nel sottotetto c'era una colonia di piccioni che cantava tutta la notte. I tetti erano strapieni di guano e lo si poteva notare dal terrazzino. Un vero schifo!!! Passiamo ora alla colazione: davvero abbondante e deliziosa. Peccato che sembrava di essere in un centro per rifugiati con gente che faceva le corse per accaparrarsi ogni ben di Dio. Avete presente le persone che non hanno mai visto un croissant o un'omelette???? Orde di persone che assalivano tutto ció che si presentava ai loro occhi. Una nota di merito va tributata al personale in camera, davvero premuroso e cordiale unitamente ai manager del front office davvero molto in gamba. Ringraziamo anche i ragazzi della piscina molto attenti alla sicurezza degli ospiti.

Leisure Family

6/10

Pleasant

03 Feb 2024

Jack

Lever ikke op til 4 stjerner

Dette resort ligner et 4 stjernet men er kun 2. Fliser i pool falder fra hinanden, flere steder er gelænder til vores villa gået fra hinanden. Løse skruer i solsengen, condi center dårlig rengøring og ikke fungerende aircon. Måske lidt i forfald. Personale meget fint. God morgenmad og fantastisk beliggenhed.

Partner

6/10

Pleasant

24 Jan 2024

Shandiz

Bra läge nära stranden.
Inte så rent hotell, vi hade en del små kryp i sängen trots att de bäddade rent
Badrummet var ganska smutsigt också.

Annars var personalen fina och jätte bra service

Friends_and_family Family

6/10

Pleasant

16 Jan 2024

Pascale

Trop grand complexe

Le complexe est situé en bord de mer.
Il est fréquenté majoritairement par des russes.
Énormément de monde au petit déjeuner.
Le personnel de l'accueil n'est pas aimable du tout.
Je me suis même fait rouspèté par un membre de l'accueil lorsque j'ai voulu m'inscrire pour la nevette se rendant au marché.
Cet hôtel est trop grand, pas à taille humaine et cela se ressent sur le personnel de l'accueil.
Seuls les russes semblent les bienvenus.

8/10

Excellent

07 Feb 2023

Yasmin Roya Alizadeh

Super Frühstück, sehr nettes Personal, schöner Strand, Supermarkt in der Nähe. Hatten einen schönen Aufenthalt

Leisure Partner

10/10

Exceptional

07 Mar 2020

Verified traveler

Tres bon hotel, proximite plage, personnel sympa, proximite petit resto.

Friends_and_family Family

8/10

Excellent

13 Feb 2020

Ari

Hei
Hotelli on aivan loistavalla paikalla ja erittäin hyvä
lapsiperheille.Ainoa iso miinus on hotellin keittiön
taso ei osata hyödyntää olevia raaka -aineita thai
keittiön osalta ja muutkin ruuat eivät herätä
innostusta.Hotelli aivan oikea luokitus on 4 tähteä
mutta keittiö 2 tai kolme
T: Ari 30vuotta Thaimaassa käynyt

Partner

10/10

Exceptional

28 Jan 2020

Celine

Virkelig venligt personale og rigtig god service!

Friends_and_family Family

8/10

Excellent

22 Dec 2019

Donny

Superfint ställe med en underbar strand med en handfull restauranger som erbjuder sand mellan tårna.

Extra plus till all personal som var fantastiska.

Friends_and_family Family

10/10

Exceptional

05 Dec 2019

Roxy

Personeel, kamers, kinderzwembad! Helemaal top was het!

Leisure Family_with_children

8/10

Excellent

06 Nov 2019

Olof

Srort fint strandhotell -lite torftig restaurang

Fint hotell med perfekt strandläge och även pool som i princip ligger på stranden.
Hotellets egna restauranger är dock ingen höjdare men det finns gott om alternativ på stranden.

Friends_and_family Family

10/10

Exceptional

20 May 2019

Verified traveler

Les piscines mériteraient d’être plus nettoyées voir filtrées
Sinon le reste est très bien

Friends_and_family

10/10

Exceptional

25 Apr 2019

Verified traveler

L'accueil et le service proposé a été très apprécié. Face aux éventuels problèmes rencontrés, le personnel s'est toujours efforcé de nous trouver la meilleure solution.
Petit déjeuner très bien, emplacement de l'hotel bien positionné dans la région de Khao lak pour diverses excursions une activité sympa dans les alentours de l'hotel (resto, massages, etc).
Petite remarque: une brève présentation des services de l'hotel (navette gratuite vers Khaolak à certaines heures, etc) serait un point d'amélioration à apporter.

Leisure Family

6/10

Pleasant

22 Apr 2019

Verified traveler

Très belle plage et belle piscine à débordement avec vue sur la mer !
Personnel français très très disponible et à l’écoute.
État général du bâtiment laisse un peu à désirer..

Leisure Family_with_children

8/10

Excellent

17 Apr 2019

Verified traveler

Piscine avec vue sur mer. Grande chambre avec douche / baignoire. Personnel accueillant et souriant. Un peu excentré même s'il y a des commodités sur place. Dans la chambre, il manquait un étendoir pour sécher les serviettes de plage et la salle de bain aurait mérité un porte serviettes de plus.

Leisure Family

10/10

Exceptional

08 Apr 2019

Verified traveler

tres bel etablissement - bord de mer - ideal pour les famille

Leisure Partner

10/10

Exceptional

24 Mar 2019

Verified traveler

Das Personal war super freundlich. Reperaturen wurden sofort erledigt.

Leisure Partner

8/10

Excellent

26 Feb 2019

sophie

Hôtel tout à fait adapté à un séjour familiale : piscine av jeu, frontbeach, animation régulière sans obligation, restauration adaptée. Service parfait. Personne très areangeante. Seuls bémols : climatisation bruyante et matelas en mauvaise état .
Attention également ds notre cas, famille de 5 personnes avions pris 1 chbre double et à chbre familiale via votre site et pas ds le mémé building ! Heureusement l'hôtel à arrangé les choses. Votre site pourrait être plus détaillé ! Merci

Family