Villa Lia Hotel Capri

Italy , Capri
Capri, Via Touro, 11
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20 reviews shown

10/10

Exceptional

16 Nov 2025

Susana

Love the place and the stuff 🙏

Leisure Partner

10/10

Exceptional

04 Oct 2025

Wanes

Beautiful 5-STAR Property in an outstanding neighbourhood with an impeccable view.
The staff is friendly and has exceptional customer satisfaction.
Especially, Eva .

Leisure Partner

10/10

Exceptional

28 Sep 2025

Tiffany

Beautiful Gem in Capri

Can't say enough about this hotel. The staff were so friendly and helpful and spoke great English. Our room was spotless with a modern design, and our view from the balcony was stunning - one of the best views of Capri. It is a hike from the road to the hotel, as noted on the website. We managed to roll our suitcases up the switchbacks, but the hotel will arrange for someone to pick then up for you if you give them notice, which would be much easier! It's a 10-15 minute walk from the hotel to the city center, depending on how busy the roads are. We appreciated being away from the hustle and bustle and enjoyed the peace and quiet. Would definitely stay again!

Partner

8/10

Excellent

23 Sep 2025

Rosie

Staff trying hard and good foundations but a lot of work to do... signage would be one of the first recommendations.

Leisure Partner

10/10

Exceptional

10 Sep 2025

Marina

Beautiful location! Stunning views. Staff were very accommodating from the beginning with finding them and understanding as it goes in Capri with the stairs and climbing that is inevitable. Rooms were clean and pool was nice.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Leslie

Worth the trip up the mountain

Great service and worth the walk to the Hotel . Views from here are incredible

Friends_and_family Family

8/10

Excellent

06 Aug 2025

Damon

Pretty good value for money. Not quiet 5 star as advertised. It is a 20 min walk minimum from the main piazza and very steep so not good for those that can't walk a lot - this isn't obvious from the ads.

Leisure Family

8/10

Excellent

29 Jul 2025

Niusha

Very kind staff ! Great accomodations . Very quiet area. Be prepared for lots of steps and walking. This is not centrally located but you can pay a porter to bring bags to and from port for a fee. They do help with bags once you get to hotel . Not very crowded but breakfast is good

Friends_and_family Family

2/10

Poor

28 Jul 2025

Jennifer

My husband and I stayed at Villa Lia in Capri from July 6 to 9, 2025 as part of our honeymoon — a milestone trip we had been looking forward to for months. Unfortunately, our experience was marked by multiple failures in basic hospitality and guest care:
•No functioning air conditioning during a severe heatwave; a fan was only brought to the room on our final night
•Electrical outlets in the room were nonfunctional, making it impossible to charge essential devices
•The private jacuzzi, one of the primary reasons we chose this property, was broken and unusable throughout our stay
•The pool was dirty and closed for hours, with no alternative space for guests to enjoy
•The location was misrepresented — access required a steep and exhausting uphill climb, never mentioned in the listing

We respectfully raised all of these issues with staff members Marco, Eva, and Tania, who were kind in their demeanor but unable to offer any solutions — no room change, no compensation, no attempt to make things right.

We contacted management before sharing this review, hoping for a fair resolution or acknowledgment. Unfortunately, we received no meaningful response.

Given the premium price point and the way the property is marketed, we found the experience to be unacceptable and emotionally disappointing — especially for such a personal and significant occasion.

We’re sharing this not out of malice, but in the sincere hope that future guests will not face the same situation.

Sincere

Leisure Partner

10/10

Exceptional

27 Jul 2025

Izabella

This hotel was absolutely beautiful, with breathtaking views and a peaceful, serene atmosphere. The staff were incredibly friendly and welcoming, and the pool area was a true oasis—surrounded by lush trees and flowers, with only the soothing sound of cicadas. The walk to the hotel is quite steep, but well worth it for the experience. Plus, there’s a luggage transport service available for a fee.

Leisure Partner

10/10

Exceptional

25 Jul 2025

Stephanie

JUST BOOK IT!

This place is a true, surrounded by greenery and cobblestone that brought back my best childhood summers. I cannot begin to explain the genuine care and kindness we received from the staff and even the other guests staying. My husband was having issue with the hills and walkway way up the GARDENER brought our luggage up. Its clear community here is important to them and working as a team. The staff also offered us a less glamorous route to a main road 15 minutes from the square and we were so grateful. Villa Lia was everything we dreamed & more, we plan on making this place our frequent stay.

Partner

4/10

Poor

22 Jul 2025

David

Room itself was modern, very clean and nice. Some staff very helpful. However pool was dirty, unclean and had hose in even though it wasn’t being drained or filled. Was dirty for our 3 days.

Apart from the hotel rooms and the terrace, everything seems unfinished.

Running water is very poor. Flush the toilet and have to wait an hour for it to be able to flush again.

On one of the days we had no water. We had to go out unshowered for the day. Spoke to staff who said something would be done, then waited 40 minutes. Nothing was done so had to go back down and ask staff again. Maintenance came up and looked at the room. It was said the water was fixed, even though it wasn’t. So we had to leave for the day unwashed. When we came back at 6:30pm it was working again.

Our electric also kept knocking off and on. Which was very annoying.

Hotel is very high up in Capri. So be warned. But it does give beautiful views when you finally reach it.

Despite the room being decorated nicely and some nice staff members, we wouldn’t be able to recommend this hotel or stay here again

Leisure Partner

4/10

Poor

19 Jul 2025

Thomas

Avoid

Nothing really worked, door cards kept on erasing, the room safe didn't work, no cold water in the bathroom the first day, the jacuzzi was only cleaned when requested and then they run out of water, €20 charge to deliver food to the pool, the stairs to get to the hotel are horrendous, there were workers doing some construction constantly on their phones and smoking, simply put a very poor experience. No one seemed to be in charge.

Friends_and_family Family

2/10

Poor

19 Jul 2025

Dimitrios

The property is new with what it means in good and bad things, they are still trying to fix all possible issues.

Internet NOT working during our full stay, telephone and TV too. Plumping issues during the first 2 days but they are working to fix them… Pool half empty, honestly cannot understand why…

The staff is kind and doing their best they can to “save” the day. I am sure they are living a nightmare with the complaints of the hotel guests.

What it is terrible and cannot be fixed is the hotel location. You literally need a 10 minute steep hill walk to reach the hotel and this is on top of the another 15-20 minutes walk from Capri center. There are no words to describe how IMPOSSIBLE to live with is this location, irrespective and irrelevant how fit you are.

Leisure Partner

10/10

Exceptional

19 Jul 2025

Blerton

The views

2/10

Poor

04 Jul 2025

Matthew

Way out of town and terrible walk to hotel

Way out of town and 20 minute walk up hill if your not prepared for this don’t go

Partner

10/10

Exceptional

22 Jun 2025

Mary

This property was by far the highlight of our trip. The staff was amazing, the views were unparalleled and the food was phenomenal. The only criticism I have is it could be better marked. We did not want to leave. This hotel is a gem.

Leisure Partner

10/10

Exceptional

18 Jun 2025

Maria

Beautiful property. We had so much fun. Every member of the staff is so sweet. The views of the sea from the pool, dining patios, and rooms are unbelievable. The staff go out of their way to make sure that you are comfortable. Top notch! Will be back!!!

Leisure Partner

10/10

Exceptional

26 Sep 2025

Camilla

Fantastiskt hotell med en utsikt som slår det mesta. Väl värt den långa vägen upp. Se till att meddela hotellet att ni vill ha hjälp att få bagage levererat från hamnen upp. Detta ingår i priset. Vägen upp är en upplevelse i sig på de smala gränderna.
Väldigt vackert inrett i rum och omgivningar, smakfullt hotell och väldigt hjälpsam personal. Camilla från Sverige

Friends_and_family Family

10/10

Exceptional

22 Sep 2025

Anthony

Nous avons passé un séjour merveilleux ! Bien que l’heure d’arrivée soit prévue à 15 h, la réceptionniste nous a accueillis avec le sourire et nous a permis de déposer nos bagages dès 9 h 30, ce qui nous a donné l’occasion de profiter pleinement de la randonnée de la boucle du Mont Solaro. Le dîner a été un véritable moment d’exception : une expérience gastronomique raffinée, sublimée par une vue spectaculaire sur Capri illuminée la nuit. Une adresse que nous recommandons sans hésitation !

Partner