Name: Holiday Inn Express And Suites Muskegon
Address: 1744 Patriot Drive, Muskegon, 49444, US

8/10

Excellent

16 Jul 2026

samir

Room was clean but the bed was squeeze when you move on it.
First day they closed the breakfast at 9:30 am and they told me will be open till 10:00 am and most of the food will done after 9:30 am.

Family_with_children

2/10

Poor

14 Jul 2026

Jessica

SOP 5.1

2/10

Poor

12 Jul 2026

Rahil

One of the worst experiences of a holiday inn. The staff here can give two cents about any issues you may have. They didn’t have our room ready until 6pm. Then the chef for breakfast never showed up so there was no breakfast. One of the main reasons why we stayed here!!! We even complained and they don’t seem to care one bit. Then our room was beyond dirty, we found blood stains on our sheets!! They legit did not even clean the room. Wow what a nightmare.

Family_with_children

10/10

Exceptional

10 Jul 2026

Anne

Nice mattress and pillows! Could be cleaner. Found a bunch of hair in the shower drain. Breakfast ended at 9:30. Got there about 8:50. No gravy. No eggs. No cinnamon rolls. The pancake machine was out of batter. But, when informed, they quickly got more food out.

8/10

Excellent

07 Jul 2026

Renee

Location was great, bed was comfortable. Breakfast was a free for all, kids running wild and nobody said anything. Many items missing including cinnamon rolls two days, just out. I know it's Mother Nature but so many geese = so much goose poop rolled through on suitcases. Kind of gross.

Self

4/10

Poor

07 Jul 2026

Silva

I would like to share feedback regarding my recent stay, as unfortunately it did not meet our expectations. One of the main reasons we chose this hotel was because it is advertised as a non-smoking property. During our stay, someone on our floor was smoking, and the smell was noticeable in the hallway. When Sylvie asked if we could smell it, we confirmed that we could. This was very disappointing. Our room was also below expectations. The carpet had noticeable stains, the room felt very basic, and there were no amenities such as bottled water or a shower cap. We had hoped for an upgraded room, but that did not happen.The towels in our room were ripped and stained. We requested replacements and waited over two hours, but no one came. I eventually went to the front desk and spoke with Sylvie, who was courteous and genuinely tried to help. However, when someone finally arrived, they brought only a face towel instead of the bath towels we had requested. During our stay, an emergency alarm also sounded, but there was no communication afterward to explain what had happened or reassure guests. In addition, whenever we asked for assistance, we were often told that someone was new, didn’t know, or that no one was available. Before we checked out, Sylvie apologized and said she would arrange some form of compensation in loyalty points, but we have not received anything. We later learned this may not be possible because we booked through Expedia. Not happy at all with our stay.

Family

2/10

Poor

05 Jul 2026

Hanan

Honestly we asked for our room to be cleaned twice and no one accommodated us. We paid almost 800$ for the tv to not even work in our room

Family_with_children

10/10

Exceptional

25 Jun 2026

Brooke

Comfy beds and decent location

Partner

6/10

Pleasant

14 Jun 2026

nathan e

Building is new. Room was not ready till a hour after check in. Room need to be vacuumed and children's footprints on the bed. Breakfast was good.

Partner

4/10

Poor

14 Jun 2026

cam

pool closed with no notice. rooms not ready. staff too busy having conversations to help

8/10

Excellent

07 Jun 2026

Kathleen

Holiday Inn Muskegan was just fine. It is not luxury but we didn't pay luxury prices. It feels a tad run down but was not bad. The breakfast was very good.

Partner

8/10

Excellent

06 Jun 2026

Roberta

It a nice place unfortunately the day before glass was broke in the pool. The kids were very disappointed

2/10

Poor

29 May 2026

Nadia

Check in took more than 2 hours just to get assigned a room and to get keys.

Family_with_children

10/10

Exceptional

24 May 2026

LaTrisha

The staff was very helpful,and our stay was very welcoming. Breakfast was fresh and it was peaceful

Family_with_children

10/10

Exceptional

24 May 2026

Shannon

Clean and quiet. The bed was comfortable.

Friends_and_family Family

8/10

Excellent

17 May 2026

Nancy

The room and bathroom were overall quite clean and comfortable. My biggest disappointment was the Saturday morning breakfast buffet. Several of my family members stayed here and almost all of the hot selections were gone, and they were extremely slow to refill them. They did bring more eggs out, but a very small amount, and they were gone after a couple people took some. The breakfast buffet was open from 7-10, and this was between 8:00-8:45 so it was prime time, not near the end of the breakfast being available. We were not the only ones that didn't get enough to eat. That was very disappointing for all of us.

Family

8/10

Excellent

17 May 2026

Joseph

Breakfast items were not well stocked, and not very high quality. Has been better in previous visits.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Ka-Tisha

Staff was great

Self

8/10

Excellent

13 May 2026

Leshawn

They need to fix the hole in the wall in bathroom and maybe get someone to fix the tile on the wall because too much caulking was used

Family_with_children

10/10

Exceptional

05 May 2026

Bradley T

Great hotel location and friendly staff

Family

10/10

Exceptional

15 Apr 2026

Todd

Clean room, friendly and helpful staff, air conditioning worked well.

Partner

8/10

Excellent

23 Mar 2026

Alicia

Check in and check out were easy and fast. The staff was friendly. Overall, our stay was comfortable. I would stay at the hotel again.

Family_with_children

6/10

Pleasant

22 Mar 2026

Kimberly

Make certain your staff is trained to lookup rewards and apply towards the bill or have them offer to get a knowledgeable staff member to assist. Repair the cracked/damaged bathroom tile and tub. The sink faucet was in poor repair
Beds were comfortable.

Friends_and_family Family

2/10

Poor

12 Mar 2026

Matt

Front desk is unorganized. Ive had trouble with check in and making adjustments to reservations. Front desk was not very helpful

10/10

Exceptional

07 Mar 2026

Nichole

No hot tub, but kids liked the pool. The lobby was big and great for our families to hang out (sports trip)- easy to get to and close to target and restaurants. Would definitely go back!

Friends_and_family Family

6/10

Pleasant

01 Mar 2026

Wendy

Hotel was clean and staff friendly. The first issue was the heat did not work and my mom froze. I was going to report it but when we left the room the next morning, it came on as we were heading out. We fugured it was now working. Next night checked made sure it was on heat, got in the bed and woke up cold again. Wnd issue was checking out. I prepaid theough hotels.com and when I turned in my keys the ckerk said yiur card did not go through. I showed where I paid in advance and told her that the card I used for incidentals was valid and had available credit. I had no incidental charges. She had to call the manager and held me up 15 minutes for I don't know what. Bad experience

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Barbara

Friendly, helpful staff. Clean.

2/10

Poor

23 Feb 2026

Nadia

My recent stay at this hotel was very disappointing. The front desk staff were rude and unprofessional from the moment we arrived. They interacted inappropriately with children in our group without speaking to the parents, which made us uncomfortable. There were no warnings or attempts to resolve issues before the staff called the police on a family and demanded they leave the property. This response was extreme and unnecessary.

Hotels should feel like a safe place for families to relax and allow their kids to spend time together without feeling like they are being watched, followed or accused of doing something wrong. Our children were simply going between family members’ rooms during the early afternoon, well before any quiet hours.

We were polite and attempted to engage in conversation to understand any concerns, but we were dismissed, talked over and threatened instead of treated with basic courtesy. The entire experience was unsettling and not at all what families should expect when traveling together.

I do not recommend this hotel for families, especially those traveling with youth sports teams. There are better options in the area that understand how to support group and family stays.

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Lucas

Great staff, hotel exceeded my expectations!!

Business

4/10

Poor

28 Jan 2026

Kim

Paying to park is terrible

10/10

Exceptional

19 Jan 2026

Casandra

Great stay

Leisure Partner

10/10

Exceptional

08 Jan 2026

Annie

This was the nicest Holiday Inn that I have every stayed in. Both of the staff members that I encountered were extremely friendly, professional and helpful. My room was clean and I liked the lay out and breakfast was wonderful. Everything was well-stocked and delicious

Business Self

10/10

Exceptional

07 Jan 2026

Kim

My room was great. The staff is awesome

10/10

Exceptional

03 Jan 2026

Michelle

Cleanliness rating was because at arrival on Tuesday elevator floor was sticky from liquid spill. Next day it still had nit been cleaned.

Leisure Family

10/10

Exceptional

01 Jan 2026

Jay

Great stay over the Christmas holiday. The hotel was very clean and close to shopping and restaurants. The staff was very friendly and accommodating. We had traveled all night and got in early and they allowed us to check in a little early. Will definitely stay here again while in the Fruitport/Muskegon area.

Leisure Family

10/10

Exceptional

15 Dec 2025

Lori

the room was wonderful,and the staff were very friendly.

Partner

10/10

Exceptional

14 Dec 2025

David

Very nice stay! Staff was friendly and everything was nicely kept and clean!

Leisure Friends

10/10

Exceptional

10 Dec 2025

Thomas

The staff was very friendly

10/10

Exceptional

28 Nov 2025

Susan

The food!!!

Friends_and_family Family

6/10

Pleasant

23 Nov 2025

Artie

Yes

10/10

Exceptional

18 Nov 2025

Gweyn

Clean rooms and great breakfast and staff was wonderful

Business_and_leisure Family_with_children

8/10

Excellent

16 Nov 2025

Erik

Clean rooms, nice staff.

Friends_and_family Family

10/10

Exceptional

12 Nov 2025

Kim

Great location

Business

10/10

Exceptional

11 Nov 2025

Gweyn

Clean room and good breakfast

10/10

Exceptional

10 Nov 2025

Stephanie

The gal that checked was very friendly and efficient.
Our room was very clean and comfortable. Overall great stay. Only negative, and not huge was that the coffee/tea station in lobby could have used a good wipe down and tidying.

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Christine

Facility is very nice, enjoyed the color accents and the brightness. Breakfast was good as alway, the thing that dissppoints me is Holiday has taken the coffee makers out of the rooms. (bad move!) I did have a manager who was very nice and offered to get a coffee make out of storage, which she did.

Business Family

10/10

Exceptional

07 Nov 2025

Chris

Yes

10/10

Exceptional

06 Nov 2025

John

Fresh breakfast, high quality food, clean and quiet. I'll keep coming back.

Business Self

8/10

Excellent

04 Nov 2025

Lynn

I requested a ground floor,accessible room and was on 4th floor non accessible room. Breakfast was the same everyday and milk was spoiled. The night clerk was wonderful though. She tries to accommodate our room request but there were no rooms available..

Friends_and_family Family

8/10

Excellent

03 Nov 2025

Ellie

Great staff both at check in and check out, very nice, friendly, and professional. Good amenities, clean room, and average breakfast. The bedroom walls are paper thin and one can hear all the noises from the corridor. We woke up at 3am with shouting and kicking doors from adjacent rooms. Overall this hotel was good and we would return if we visit this town again.

Partner

10/10

Exceptional

03 Nov 2025

Denise

Room was nice and clean although bathroom shower floor needed a little updating. Staff were very nice. Big breakfast. Lots of dining options

Leisure Partner

8/10

Excellent

27 Oct 2025

Tawana

New hotel close to dining and other amenities. Reasonable price.

Leisure Self

10/10

Exceptional

27 Oct 2025

Charmaine

Huge Room

The room must have been a handicap accessible because it was huge! All was well maintained except the television. We called the front desk, but it wasn't a problem they could resolve quickly, so it wasn't resolved. Squiggly lines on the picture and garbled voices. The room was great. Clean, comfortable.

Partner

10/10

Exceptional

25 Oct 2025

Rick

Nice place

10/10

Exceptional

24 Oct 2025

Dan

Excellent

10/10

Exceptional

23 Oct 2025

Vasel

Clean room, staff friendly

8/10

Excellent

21 Oct 2025

Maura

We had the queen suite. The bed was comfortable. The shower was not properly cleaned before, had black curly hair on soap/shampoo. Also had some pink bacteria in tub.
There wasn't any bedding for the sleeper sofa, called front desk about it, was told I had to go to the front desk to get it.
Was told they didn't have a hot tub because they have a heated pool. It was not heated. It was cold. And it's a small pool. Had to go to front desk to get towels for the pool and they are very small. Maybe fit a small child.
Breakfast was ok, pancake machine wasn't working.
Had kids running around the floor above us until late then again early morning. Don't hold that against the hotel, they can't control that. Just maybe ask for top floor. It was offered but didn't think about hearing feet running

Leisure Family

4/10

Poor

21 Oct 2025

Verified traveler

Very basic facility with no frills.

Leisure Partner

10/10

Exceptional

21 Oct 2025

Totanika

Housekeeping Can Be A Little More Professional And Wellbeing Around Guest

Leisure Family

10/10

Exceptional

21 Oct 2025

thomas

Great staff, excellent coffee, very clean hotel

Business_and_leisure Partner

10/10

Exceptional

21 Oct 2025

Verified traveler

This was a very nice property. The staff was extremely helpful. When the third party I used, Expedia, messed up, my reservation, they were very helpful in straightening everything out for me. We will definitely use this property in the future!

Leisure Friends

10/10

Exceptional

19 Oct 2025

thomas

Clean rooms staff comfortable beds

Business_and_leisure Partner

2/10

Poor

18 Oct 2025

Anthony

Way too much noise in the hallways and from surrounding rooms! Unable to relax or sleep

Business

10/10

Exceptional

17 Oct 2025

Marvin

We would definitely stay here again.

Leisure Family

10/10

Exceptional

14 Oct 2025

Michael

Clean room, comfortable bed and pillows and excellent breakfast

10/10

Exceptional

13 Oct 2025

Christopher

Spacious and quiet room, strong hot shower and good Wi-fi - all you really need.

Leisure Self

10/10

Exceptional

13 Oct 2025

Jack

Yes great breakfast clear your own lots of hot water

Leisure Family_with_children

8/10

Excellent

12 Oct 2025

Maureen

Great hot cooked breakfast. Nice lobby and breakfast area. Staff was very accommodating when we requested room facing back of building to the woods.

Leisure Partner

10/10

Exceptional

08 Oct 2025

Michelle

The Staff -Front Desk were wonderful!

Leisure Partner

8/10

Excellent

08 Oct 2025

Sharon

Property appears well maintained, room cleaning could use a bit more attention (hair all over bathroom floor and shower)

Business Self

10/10

Exceptional

07 Oct 2025

Takisha

The staff were very helpful around the hourly and the gym and pool are bonuses

Business_and_leisure Family_with_children

8/10

Excellent

07 Oct 2025

Amanda

Only stayed for one night for business trip. Breakfast could have had a little more options, but it is the standard.

Business

8/10

Excellent

05 Oct 2025

Ann

Generally clean and well kept up. This time couple stains on room carpet and dents in bathroom wall. Shower showing it's age. Bed very good. Footfalls from room above loud.
Main problem for me is coffee makers are gone from rooms. You have to go to main floor and wait with everyone else to brew a cup which takes several minutes. Small serving station and very clumsy for so many people trying to access it.

Leisure Self

8/10

Excellent

05 Oct 2025

Jennifer

Pros: Newer hotel. Friendly staff. Love the breakfast at Holiday Inns. Shower was nice and hot with a lot of water pressure.

Cons: Heated pool was COLD and pool deck was dirty. Not enough pool towels.

Leisure Family

10/10

Exceptional

21 Sep 2025

Stacy

The staff was excellent! They greeted us immediately and were warm and welcoming. The hotel is new and is kept clean.

Leisure Family

10/10

Exceptional

11 Sep 2025

Kathy

Only stayed one night and the property was fabulous, clean, convenient, and staff is wonderful.

Leisure Family

6/10

Pleasant

05 Sep 2025

wesam

Not very clean

Leisure Family_with_children

10/10

Exceptional

02 Sep 2025

An

Very clean. Well furnished. Has AC (a little noisy).

Business Self

8/10

Excellent

01 Sep 2025

Ruba

I liked the staff. The room was spacious and well lit

Leisure Friends

10/10

Exceptional

31 Aug 2025

Meredith Devine

Great stsy

6/10

Pleasant

26 Aug 2025

Bill

Hotel did Not empty trash and provide clean glasses for the second nite stay. When checking with the staff they said items not part of service. Poor service should not be a part of the type of service from a hotel.

Leisure Partner

8/10

Excellent

22 Aug 2025

Christian

Decent place, if you get a deck it's covered in spider webs lol other than that great place

4/10

Poor

22 Aug 2025

Parys

Very dirty rooms, used towel hanging in the bathroom. Fine hair all over the bathroom floor and in the tub, white stains on the sofa. Folks were nice but too dirty for me to return.

Leisure Family

10/10

Exceptional

22 Aug 2025

karen

We only stayed one day, but we were completely satisfied. Breakfast had various choices, and area was kept super clean.

Leisure Partner

10/10

Exceptional

22 Aug 2025

Dawn

Nice enough to just relax and spend a day at the hotel with family.

Leisure Family

10/10

Exceptional

21 Aug 2025

Hannah

Nice stay

My boyfriend and I only stayed for one night. Our room was clean. The employees were

Partner

8/10

Excellent

20 Aug 2025

Teri

It was busy. We had a good time. Could have been a cleaner room.

Leisure Family

10/10

Exceptional

16 Aug 2025

Kelly

Will Stay Again!

Check in was easy and service was friendly and helpful. Clean hotel with great breakfast and the LOCATION is perfect. Close to everything you will need. Only 15 mins to Michigan Adventure and to Grand Haven. Will definitely be staying next year for longer. Only negative was no hot tub but the rest of hotel made up for it.

Friends_and_family Family

10/10

Exceptional

15 Aug 2025

Ralitsa

Great stay!

Leisure Family

10/10

Exceptional

13 Aug 2025

James

Staff was very welcoming. Hotel clean.

10/10

Exceptional

11 Aug 2025

Artur

Very clean and location.

Business_and_leisure

10/10

Exceptional

10 Aug 2025

Anthony

Very clean and most importantly the staff was very personable and always greeted you with a smile and a welcome!

Leisure Family

4/10

Poor

07 Aug 2025

Missy

There is no coffee pot in room, even though it’s in description and pictures. Apparently, they have “phased them out” and replaced it with coffee served in the breakfast area. Very inconvenient, to me at least. Also, be ready for a $50 incidental fee.

Leisure Family_with_children

8/10

Excellent

07 Aug 2025

Megan

It was a pretty average stay. There are some eyesores like holes in the drywall. We found something gross under the mattress that was likely put there from a previous guest that makes me concerned they don't check there or do thorough bed bug checks. Otherwise the staff were friendly, things looked tidy and fresh. The breakfast had a good range but there is no rotation day to day so it can get stale fast. It was pretty quiet, no disturbance from other guests.

Leisure Partner

10/10

Exceptional

05 Aug 2025

deborah

Large rooms with lots of space and plenty of light in the room. We had a king-sized bed which was very comfortable.

Leisure Family

8/10

Excellent

04 Aug 2025

ayman

Breakfast experience was not a good one.