Name: Hampton Inn By Hilton Muskegon
Address: 1401 East Ellis Road, Muskegon, 49444, US

8/10

Excellent

17 Jul 2026

Amber

Staff was great, place was relatively clean overall I’d go back

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Jana

The staff was friendly and accommodating. Wonderful place to stay. Very clean!

8/10

Excellent

03 Jul 2026

ERIC

Clean room and friendly staff. The breakfast was very good.

Family

2/10

Poor

07 Jun 2026

Caisha

Would not stay here again.

Family

6/10

Pleasant

07 Jun 2026

Carrie

Walls and doors are paper thin. Sheets, blankets, and pillows are not great. The room will be either hot or cold. Basic cable.

Those things aside, an ok stay for the area. It’s slim pickings’, especially if you need pet friendly. Staff, breakfast, and grass to walk dogs on were excellent.

8/10

Excellent

30 May 2026

carolyn

Room was clean and quiet. Breakfast was great.

Partner

4/10

Poor

25 May 2026

Mark

Extreme.noise from a pump on the other side of the wall from our room. Because of that and other noise we couldn’t sleep.

Partner

2/10

Poor

25 May 2026

Julianne

This was a terrible stay and I’ll never be back. The plug was broken that powered the lamp between the beds so we barely had any light in the room. It was so hard to do anything! When we tried to get it fixed they said they didn’t have one available! The bathroom wasn’t cleaned very well as there was some else’s hair on the counter.

The pool room was so uncomfortably hot it had to have been 90°. At times it was hard to breath while I was watching my kids swim. When I inquired there was nothing they could do and I wasn’t allowed to prop the door open.

Family_with_children

6/10

Pleasant

01 May 2026

Jacob

This location is currently under renovation. (April 2026) King Suites no longer have Jacuzzi tubs (so watch where you get your room from, i.e. booking sites) We stayed in a freshly renovated King Suite which is now huge for 2 people. Staff was great upon arrival. Breakfast area was great, with good service from morning staff.

Partner

10/10

Exceptional

13 Apr 2026

Starlet

My hotel stay was great! Lisa the guest service person was so kind and welcoming. The rooms were very clean and breakfast was great.

10/10

Exceptional

09 Apr 2026

Wanda

Yes

Self

10/10

Exceptional

29 Mar 2026

Susie

Newly renovated rooms, fresh breakfast that was well stocked, friendly staff

Family_with_children

6/10

Pleasant

25 Mar 2026

thomas

Room was clean except some mold in shower

Friends_and_family Family

10/10

Exceptional

04 Mar 2026

Samuel Scott

Front desk personnel was super nice!

10/10

Exceptional

20 Feb 2026

Kristy

The staff was absolutely fantastic! Best service I’ve seen in Muskegon yet!

Partner

6/10

Pleasant

02 Feb 2026

Barbara

Staff was friendly. Room was just ok. Small bathroom sink for 2 people to share. Breakfast was mediocre.

Business Partner

2/10

Poor

01 Feb 2026

Daniel

I reserved a jacuzzi room and received a call that they weren’t available. When I checked in I asked again and was told they weren’t available. I checked in Friday and two separate guests that reserved after me and checked in after me got jacuzzi rooms.

The bed was hard, the pillows were lumpy and hard and people were running through the halls at all times

Leisure Partner

10/10

Exceptional

10 Jan 2026

Terry

Yes

Leisure Family_with_children

2/10

Poor

05 Jan 2026

Michael

Did not stay bk a kngdlx w jrt spa in room got to room and did not stayed went else where celerbrating wife 50th bday

Family

10/10

Exceptional

04 Jan 2026

COLIN

The room, pool and entire hotel was spotless. The staff was super friendly and helpful. We thoroughly enjoyed our stay.

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Joshua

Nice pool and hot tub, lots of food options in the area

4/10

Poor

03 Jan 2026

Sarah

While the staff was friendly and responsive, the room was dirty. We found hairs on our sheets and in the towels. Also, everything in the room was sticky. We also were unable to find a vending machine to get water. We would not stay here again.

Partner

4/10

Poor

21 Dec 2025

Christian

TV didn’t work. Water temperature was barely warm enough for a cold shower. Checked in to use a digital key but still had to stand in line for a half hour to get a key. Not worth what they are charging.

Leisure Self

10/10

Exceptional

13 Dec 2025

Cory

Great breakfast

10/10

Exceptional

08 Dec 2025

Linda

We didn’t eat the breakfast.

Partner

10/10

Exceptional

07 Dec 2025

Howard

Clean decent sized room and excellent service.

Leisure Partner

6/10

Pleasant

02 Dec 2025

Scott

I was able to get in with no problems but I couldn’t get the tv remote to work so I gave up! My stay was driven by the weather with terrible ice conditions so I am still happy with my stop there

8/10

Excellent

28 Nov 2025

Jan

Room was clean but a little outdated for the $200. plus we paid for the room.

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

Cynthia

Clean and great staff

10/10

Exceptional

24 Nov 2025

Michael

Great stay l. Very friendly staff. Would definitely stay again!

Leisure Self

8/10

Excellent

17 Oct 2025

Kris

Large EV trip around Lake Michigan

Food was good, the rooms are very outdated and in bad shape. I never been to a hotel that had a EV charger that the guests had to pay for but it is very handy.

Partner

2/10

Poor

06 Oct 2025

Mitchell

My room was absolutely filthy. The tub was visibly filthy. But the carpet - omFg. I couldn't figure how my socks got so dirty. After I got dressed in the morning, before I put my socks on, I took a towel and set it on the floor at the foot of the bed, stood on it, then rubbed my feet back and forth. The carpet side of the towel was black with filth. The room smelled musty/dirty, while it looked fine. But it was because the carpet hadn't been cleaned once since it was installed. It was the single-most disgusting experience I've ever had in a hotel. And to pay that much for a room and have the floor be truck-stop-bathroom-floor dirty was absolutely disgusting. I will never stay there again. I'll sleep in my car before I pay $1 to stay at the Muskegon Hampton Inn. I'm nauseous just thinking about it again. I spoke to someone at the front desk. She said she was going to talk to the manager. She verified my phone number and email. And I never heard another thing. I stayed there in June and did not leave an immediate review so that it wasn't a rash, whiplash, angry review. It's October. And I'd bet that room is just as bad now as it was then. And to this day, I never heard from anyone. I wasn't looking for a freebee. I wanted to know it would be addressed so I could know whether I'd ever want to stay there again. And now I know I don't. Stay away. Or if you do stay, try the towel thing and see if your white towel doesn't come up looking like you cleaned under your car bumper.

Business_and_leisure Family

6/10

Pleasant

04 Oct 2025

Anthony

Nice hotel for the weekend

Leisure Partner

10/10

Exceptional

28 Sep 2025

Kenneth

No free wifi! Have to be a \"rewards\" member!

Leisure Family

10/10

Exceptional

14 Sep 2025

Brady

Easy to get to and from when going into Downtown Muskegon.

Leisure Family

10/10

Exceptional

07 Sep 2025

Tim

Nice stay, overpriced like every decent hotel on a Saturday night. Staff was nice room was clean, breakfast was good.

Partner

10/10

Exceptional

07 Sep 2025

Ariana

Everyone was nice and the n hotel was clean!!

Business_and_leisure Partner

10/10

Exceptional

31 Aug 2025

Marcelo

Everything was very good.

Leisure Family_with_children

8/10

Excellent

30 Aug 2025

Jeffrey

Take your own pillows

8/10

Excellent

30 Aug 2025

Kevin

Good location. Close to shopping and dining. Staff was very friendly. Room was very clean. Bed was comfortable. I would recommend!

Leisure Partner

4/10

Poor

24 Aug 2025

Tammy

One thing after another

When we arrived it took us over 15 minutes to find someone to check us in. I called the front desk 5 times and no one answered the phone, nor came to greet and check us in. We had a 91 year old who has significant physical needs. The toilet was so low to the ground she could not get herself up from the toilet. We had to find a portable potty chair so we could stay at the hotel. After asking the hotel said they nothing to help us. We had a 3 night stay booked for a family reunion. The next issue came when we arrived back at the hotel the evening after our first day. There was no room service. We were shocked when we arrived to a bathroom full of dirty towels, unmade beds, and trash still in our cans from the day before. And to top it off our TV remote did not work. After reporting it 3 times to the front desk and being told someone would make sure it was fixed the next day. It never was fixed, and every time we reported it to the front desk, they assured us it would be addressed and fixed. It was just ONE more thing we put on the list, to assure us we would never stay at this hotel again. The last nail in the coffin, was when we tried to check out of our room, we could not find anyone at the front desk to check us out. We left and had to come back after packing our vehicle. We went back to see if someone was there to help us check out. We even had to round up the kitchen help to see if they could locate someone for the front desk. It was a terrible stay☹️

Friends_and_family Family

6/10

Pleasant

08 Aug 2025

Steve

Large water stains on ceiling including water damage in some areas. Room was otherwise clean though a bit dated. Very small sink, no counterspace to speak of. Breakfast was so-so. Staff was friendly.

10/10

Exceptional

01 Aug 2025

Russell W.

Good stay!

Leisure Family

6/10

Pleasant

28 Jul 2025

Yvonne

First night we had to contact staff due to disturbances in the next room, but otherwise stay was peaceful.
Breakfast was mediocre.

Leisure Pet

6/10

Pleasant

27 Jul 2025

Cynthia

Weekend stay, breakfast starts at 7 am, we went about 7:45am, majority of breakfast food gone or minimal, no muffins or pastries, had to ask for coffee refilling on the big pots. Only 1 staff person for a Saturday morning, person was pulled in several directions (stocking, cleaning, etc). We have stayed in this particular Hampton Inn a few times, first time encountered the breakfast issue

Leisure Partner

8/10

Excellent

12 Jul 2025

scott

Clean,quiet and a little outdated. Lots of stores and places to eat.

Business_and_leisure Family

4/10

Poor

29 Jun 2025

Lynda

Checked in for 249 a night-supposedly with expecting stellar service.
Went out for dinner Friday and came back to sleep after 1030 pm and soccer kids running around slamming doors-this was addressed by staff. Saturday morning took off for run and came back with the front trash over flowing falling on the ground.
Front desk staff was in the back
Saturday went in the rusty bottom pool and hot tub —both needing painted-it’s gross. Especially for the money.
Bed was extremely broken down and uncomfortable, pillows almost non existent-tiny little pillows squished in the cases-cheap and non supportive. Sunday morning went down around 745 am for breakfast and though it was packed-it was early and wanted to get a good selection-no waffle mix, no bread no bagels, eggs and meat fine-oatmeal was watery and gross. The patrons were grabbing handfuls of plastic ware, leaving staff to have to fill that too.
One poor guy was working the food and was trying his best.
This stay was not worth 249 a night not even for the whole weekend. Maybe 65.00 per night. I can’t believe you can’t do better. Workers work hard-just not enough of them. Won’t stay here again.

8/10

Excellent

27 Jun 2025

Jeffrey

The coffee was good. The breakfast was not great. They were always running out of food. Also the bed should be replaced. The location was good and close to everything we needed.

Leisure Family

6/10

Pleasant

21 Jun 2025

Lisa

The air conditioner was pumping out an overpowering fragrance or was in room as a cover up to something else. Room also seemed damp even with a/c running

Friends_and_family Friends

8/10

Excellent

14 Jun 2025

Ashley

The only downside was the breakfast. They were out of a lot of items, target is right next to this location, not sure why they didn’t get the things needed there, instead of making all their guests going to the counter asking.

10/10

Exceptional

26 May 2025

Stephen

Had a very nice stay. It was very clean and comfortable. Staff was very friendly and answered all my questions. Good place to stay! Very dog friendly also.

Leisure Partner

6/10

Pleasant

18 May 2025

Michael

Dirty. Dogs everywhere barking constantly. Poor quality, needs to be updated

Leisure Family

10/10

Exceptional

15 May 2025

Gloria

Exceptional staff

Business_and_leisure Family_with_children

10/10

Exceptional

27 Apr 2025

Wendy

Super friendly staff especially the gentleman doing the breakfast. We will definitely stay again

Leisure Family_with_children

10/10

Exceptional

21 Apr 2025

James

I liked that I was able to get a reasonably priced room with a Jacuzzi tub.

Leisure Family

10/10

Exceptional

05 Apr 2025

Kathy

Great hotel

Leisure Family

2/10

Poor

29 Mar 2025

Morgan

Beware – Bed Bug Infestation

I recently stayed at Hampton inn Muskegon on 3/22/25 - 3/23/25 and had an extremely unpleasant experience due to a BED BUG INFESTATION. I woke up with multiple bites (see attached photos).

I immediately reported the issue to hotel management, but their response was dismissive and unhelpful once I FINALLY got someone to take my numerous calls. They did not offer a refund, and I was left to deal with the discomfort and potential risk of bringing bed bugs home.

This is completely unacceptable for a hotel that should prioritize cleanliness and guest safety. I had to spend time and money treating the bites and ensuring I didn’t carry the infestation home.

I strongly advise future guests to STAY SOMEWHERE ELSE. I also urge Hilton to take immediate action to resolve this issue and ensure it doesn’t happen to others.

I hope this review serves as a warning and prompts the hotel to take hygiene and guest concerns seriously.

Friends_and_family Family

10/10

Exceptional

21 Mar 2025

Claudia

Great value overall

Great receptionist , long breakfast hours and marvelous pool

Business

10/10

Exceptional

04 Mar 2025

Eleanor

Clean, comfortable, convenient. They served breakfast an hour ahead of their regular service hours in order to accommodate the bowlers who traveled for State Championships.

Business Family

2/10

Poor

23 Feb 2025

Rebecca

The carpet was dirty as well as the floor in the bathroom. It smelled. And doors were warped. Our heat didn’t work just blew out cold air. All they could do was give us an extra blanket. That didn’t help at all. In the morning the thermostat said 59.

Business

4/10

Poor

22 Feb 2025

Sarah

Property is very dated and just not clean. Doesn’t feel super safe.

Leisure Family

4/10

Poor

17 Feb 2025

Jeffrey

Parking lot not cleared and very slippery with snow and slush. First room we checked into had a broken HVAC unit, so I had us moved to another room. Second room, bathroom was not clean - sticky floor and un-flushed toilet (ver surprising). Shower head was loose from the wall. Just made me feel like the hotel needs some maintenance / upgrades. Let me say that the staff was very friendly and professional, so no issue at all with them.

Leisure Family

2/10

Poor

25 Jan 2025

Hannah

The issues were the cleanliness of the rooms at the hotel. The first room I went to, the toilet was not flushed with toilet paper and had urine in it and there were crumbs all around the desk on the floor. The second room, had hair in the shower and the pillows on the bed were not nicely set. (As if someone laid down on them and got up). The last room I went to, the locked in shampoo and conditioner bottles were completely gone from their place with the locks opened. The cleanliness of the last room was far better than the prior rooms and with the late hour (11:25pm) I decided to stay and get some rest. The front desk staff, Shalyn, was amazing and very apologetic and frustrated with the lack of cleanliness of the rooms she was having me go to. She was very accommodating even with the frustration of the evening. The housekeeping either needs to have more training on how to clean, or a “clean sweep” of staff. After traveling for two hours, moving to three unclean rooms, and still have issues is unacceptable- especially for the price I paid. I haven’t had issues before so it’s definitely making me reconsider staying at this location again.

Business_and_leisure Friends

8/10

Excellent

19 Jan 2025

Kristian

Breakfast was great

Leisure Partner

10/10

Exceptional

16 Jan 2025

Richard

Hotel was fine. A little outdated. Overall well worth the cost.

6/10

Pleasant

16 Jan 2025

cathy

Dated

Leisure

10/10

Exceptional

13 Jan 2025

Mary

Visit for kids tournament

Staff was great, even with a lot of guests it was still nice and quiet.

Business

10/10

Exceptional

05 Jan 2025

Adam

I like the big selection of breakfast and there choices off coffee

10/10

Exceptional

02 Jan 2025

Verified traveler

I personally think that my room may not have been used right before my stay as it was not very clean. My suggestion would be if it wasn't perhaps the cleaning staff should inspect each room. There was stuff on the floor and food on the bathroom floor. The community bathroom by the pool was not properly stocked as it was out of toilet paper when we arrived. My room was not equipped with any blankets for the pull out sofa bed.
I personally have been coming to this location for a number of years on New Years Eve and my suggestion is for the price we pay to stay you need to start updating some of your rooms, pillows and common areas. Things are starting to look real run down.
I would like to mention that the 2 gals I came in contact with that was working the front desk were both very nice and accommodating!

Friends_and_family Family

10/10

Exceptional

15 Dec 2024

Richard

We have stayed here when visiting family. The staff are always friendly and rooms are clean.

6/10

Pleasant

04 Dec 2024

Verified traveler

Not the best

First impression not so good. Large mat on floor by counter very dirty n large stains. Ceiling had water marks. Sexual items left in drawers of room. Dogs left in rooms barking.

Friends_and_family Family

10/10

Exceptional

01 Dec 2024

Joe Van

Quiet. Friendly staff

Leisure

4/10

Poor

16 Nov 2024

Selina

Bedding was dirty. When I called to ask for a new room, I was informed that they don’t wash the comforters after every stay. They apparently don’t wash the pillow cases either because they smelled like BO.

Partner

8/10

Excellent

01 Nov 2024

Marshall

The shower head was facing somewhat towards the wall. So you had to stand next to wall to shower.. toilet doesn’t flush good. Had to hold handle down the whole time for it to flush

Friends_and_family Family

2/10

Poor

26 Oct 2024

Verified traveler

Horrible staff / horrible condition

The hotel appeared to be on its last leg. It appears there had been no capital investment into improvement since the 1970’s.

I asked the front desk to fix the shower head because it was in a condition where it took forever to get wet and rinse off my hair. I came back that night and it looked like someone just hit it with a hammer to fix it. But it made twice as bad. I ended up checking out the next morning and rented from another hotel.

Business

4/10

Poor

19 Oct 2024

Diane

Beds were sloppy made. Bath ceilling had been patched very badly . no stopper in sink and it filled up when you ran water,no shampoo etc in the wall bottles

Leisure Family

6/10

Pleasant

15 Oct 2024

Daniel

Refrigerator and microwave both didn’t work

10/10

Exceptional

13 Oct 2024

Verified traveler

Girls night

It was great, had a girl's night and we really enjoyed ourselves

Friends_and_family Family

10/10

Exceptional

13 Oct 2024

David

I don’t mind offering reviews until they ask me to write a review!

2/10

Poor

12 Oct 2024

Jennifer

Booking has been lost pet fee when said free

Pet

10/10

Exceptional

29 Sep 2024

Tyler

Nice place nice people

Leisure Family_with_children

6/10

Pleasant

29 Sep 2024

Catherine

This is a basic hotel with a mediocre breakfast dated rooms, good enough for an overnight day, but I wouldn’t want to spend more than 8 to 10 hours here. The pool area is nice for children

Partner

10/10

Exceptional

28 Sep 2024

Adrienne

This is a pet friendly hotel which we liked even though we left the pets at home this time. There was a dog barking in the hotel for a while but it wasn't as loud as the baby crying. Didn't keep me up but something to consider when you visit pet friendly places I guess.
The staff was incredibly friendly. The breakfast was very good. And no complaints about the hotel room. Very comfy bed! Would definitely stay again.

Partner

10/10

Exceptional

28 Sep 2024

Deborah

Bed was very comfortable. Bathroom was clean and I was happy with shampoo and conditioner on wall-in shower.

Leisure Partner

8/10

Excellent

13 Sep 2024

Nancy

The staff was friendly but the hotel is a bit short staffed.

I did not get any hand soap in the bathroom sink and the arrangement in the bathroom does not have any counter space for make-up or toiletry supplies.

Business Self

4/10

Poor

12 Sep 2024

Sean

Our room was filthy. The vent in the bathroom looked like it had never been cleaned, I wiped it down myself. No plug in the sink, you could see mold and sediment. If my wife dropped her ring or anything in the sink it would have gone down the drain. Pubic hair/other hair all over the bathtub.
High ceilings in the rooms, so every corner on the ceiling have spiderwebs and are just dirty. But each corner of the room on the floor was dirty too, that should not be missed.
This is basic cleaning that can't be missed, we saw it and we weren't even looking.
If this room would have been clean my review would have been all good.

No one wants to sleep in a dirty room no matter how good the rest of the hotel might be.
Thank you.

Business Partner

10/10

Exceptional

09 Sep 2024

Edward

Good breakfast, nice room.

Leisure Partner

10/10

Exceptional

03 Sep 2024

Jen

Hotel itself was decent and rooms were clean. The gentleman was less than welcoming and acted like we interrupted his night by checking in. The other night staff was put out when I asked for change to break a larger bill for the vending machine. At check out the front desk clerk was pulling hair of her clothes and telling me it was her partners - seriously people!

Leisure Family

6/10

Pleasant

20 Aug 2024

mindy

Need’s maintenance

The hotel is older and it reflects in the maintenance. The animal policy makes the rooms smell like animals. I have dogs but my room had a smell and I itched. Sheets and towels clean but I don’t believe my room was vacuumed and the hall was really dirty. The lobby is clean and staff very nice. I stay around 30-40 nights a year in hotels.

Business

6/10

Pleasant

10 Aug 2024

Jenna

We did not reserve a handicapped room and ended up receiving one. Also, the pillows were super small so I suggest bringing your own pillows. With that being said, the bed was rather comfortable.

Leisure Partner

10/10

Exceptional

09 Aug 2024

Jory

They only clean rooms every other day. Not an issue for me usually but some might care. The property is well maintained and quiet and close to restaurants, shopping and the highway.

Leisure Self

6/10

Pleasant

09 Aug 2024

Heather

Breakfast needs help

The hotel was clean and the staff was really friendly and nice. But the breakfast needs some major work. They ran out of everything and no one was there to re-stock. They had no coffee either. The eggs, sausage and potatoes were all gone but no one was there to put more out. And the milk was gone so you couldn’t have cereal either. This was at 8am so it’s not like it was close to breakfast ending either.

Friends_and_family Family

10/10

Exceptional

08 Aug 2024

Anthony

Employee professionalism was tops!

Excellent staff! No eggs for breakfast was disappointing but overall the stay was as expected!

Friends_and_family Family

8/10

Excellent

02 Aug 2024

Amy

It’s a good location after a long day at Michigan’s Adventure.

Leisure Family

8/10

Excellent

27 Jul 2024

Sharon

I paid a lot of money to stay here for one night and the tv was tiny. I’m sure they could afford more than a tiny 30 inch tv. Also it was very dim in the room. I put all the lights on and it was still dark in there. The rooms need to be remodeled because it looks dated. The front desk is newer but the rooms need a refresh. It was clean and did not have any musty smells. I would stay there again but the rates are outrageous for the weekend.

Leisure Family

2/10

Poor

27 Jul 2024

Leonard

Bed was really low to the ground. The bed did not come witha sheet only a comforter and was uncomfortable to sleep in. The pillows were to fluffy

Leisure Family

6/10

Pleasant

22 Jul 2024

Megan

Our room smelled like a wet dog. Not a lot of light in the room. Everything seemed very dark and out dated. The breakfast was the absolute worst I’ve ever had at a hotel. Lots of things empty staff didn’t seem to care enough about their jobs to keep it refilled and cleaned in the breakfast area. No syrup for waffles only offered chocolate syrup.

Leisure Family_with_children

6/10

Pleasant

13 Jul 2024

Verified traveler

The breakfast buffet was not being replenished when it ran out of food. It appeared that the front desk personnel was also working the buffet.

6/10

Pleasant

07 Jul 2024

Kenton

Service in general ok. But 2 of our rooms were never cleaned. 337 and 339.

Leisure Family