Name: Holiday Inn Grand Haven - Muskegon By IHG
Address: 940 W Savidge Street, Spring Lake, 49456, US

6/10

Pleasant

18 Jul 2026

Brian

You guys overcharged me so much. I was charged Ritz Carlton rates.

Partner

8/10

Excellent

17 Jul 2026

Jennifer

Lake view was nice.

Family

10/10

Exceptional

15 Jul 2026

Shanyu

Very good

Partner

10/10

Exceptional

15 Jul 2026

Michael

Fantastic place to stay, multiple pools, and a great location.

Friends_and_family Family

8/10

Excellent

15 Jul 2026

Hui

The hotel is a beautiful location. The swimming pool area with the live music on the weekend had a great vibe.
There are a few things that detracted from our stay because we were with elderly family members. We booked an accessible room for an elderly member of our family and the room was hard to navigate with both a walker and a wheelchair. There is not enough space and too much furniture clutter. The doors are also too heavy for elderly people-- there is some pressure phenomenon in the hotel that makes doors hard to open. I would encourage the staff to try to navigate an accessible room with a walker or wheelchair themselves. Also it is hard to prop doors open to allow you to navigate with a walker.
A primary reason we stayed at the hotel was the swimming pool and the ladders in the pool were too sharp for one member of our family to use. Even members of our group without sensitive skin noticed the ladders felt abnormally sharp.
Another issue was getting hot water in the lobby. Apparently this is something housekeeping is in charge of. In my opinion the hospitality staff should keep an eye on it or the hotel should provide better equipment.
There is also a rug in the lobby that people keep tripping over because the corner doesn't stay down. I mentioned it twice and noticed a few guests trip over it. This is a potential liability for the hotel and I did my best to warn them and I hope they take it to heart before something bad happens..

Family_with_children

10/10

Exceptional

13 Jul 2026

Margery

Very convenient location and nice hotel.

Partner

10/10

Exceptional

12 Jul 2026

Jacalyn

We had a beautiful stay!! Our Grandkids LOVED the pools!!! Great location to all the things we planned on doing! Would definitely stay again!!!

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Brandy

I would say the amenities are good and enjoyable. The hotel is older. I don’t think the value is there and staying in their rooms. I probably wouldn’t stay there again due to that.

Family_with_children

6/10

Pleasant

09 Jul 2026

Joshua

I expected much more for the price of the room. Was extremely disappointed.
Rooms were dark, small and cheap looking and feeling, outdoor things closed early, jets were broken in the jacuzzi.

I wish we would’ve just stayed at a cheaper hotel because we probably would have a better experience

Family_with_children

10/10

Exceptional

09 Jul 2026

Bobbie

Amazing view from the balcony. The walk paths are a plus. Can't wait to come back.

Partner

4/10

Poor

07 Jul 2026

Kim

Kids jumping in the HOT tub,screaming in the halls at 8 am obviously not hotel's fault but staff walking through now and then would be nice.
The tiki bar and bartender were great, our room was really small ,carpet is dated and smelly.Our room was clean, check in was easy but rooms look much better on line.

Partner

10/10

Exceptional

05 Jul 2026

Stephanie

Outdoor pool and tiki bar were a hit!! Many lawn games to play as well and close to downtown!

Family_with_children

10/10

Exceptional

26 Jun 2026

Danielle

Absolutely beautiful

Friends

10/10

Exceptional

22 Jun 2026

Jeffrey

It was awesome

10/10

Exceptional

14 Jun 2026

Nancy

Have been here previously with my mom. I have always enjoyed my stay. I will be back.

Self

8/10

Excellent

27 May 2026

Donald

Just a little tired. Otherwise acceptable.

Partner

6/10

Pleasant

26 May 2026

Christine

The room had a view of the roof, the bathroom fan was loud and did not turn off and there was mosquitoes in the room.

Friends

8/10

Excellent

24 May 2026

Diane

Our stay overnight was very good. What the old school hotels aren’t doing like the newer hotels is having coffee available at an early morning hour. The newer hotels have coffee available 24/7 or starting 5am. Room coffee isn’t the greatest!

8/10

Excellent

19 May 2026

Harry

friendly and helpful staff. restaurant on site, right on grand river

Partner

2/10

Poor

12 May 2026

natalie

No power on our first night and

6/10

Pleasant

05 May 2026

melissa

Was disappointed that you took out complementary coffee. We found leftover food in the room fridge. Gross. But have stayed here previously and everything was very nice and you had coffee for guests.

4/10

Poor

03 May 2026

Indy

The heat in our room didn’t work and we couldn’t call the front desk because the phone on the room didn’t work either.

Partner

6/10

Pleasant

27 Apr 2026

Diana

The staff we interacted with were uniformly helpful and very pleasant. They helped counter some of the frustration from the poor design of the hotel. The design issues weren’t terrible, just frustrating; things like shower curtains not reaching the top of the tub which led to wet floors, the sink faucet being set so close to the edge of the sink that it was impossible to use it without flooding the back of the sink, and very odd design in the room. The latter was notable for the location of the tv, the location of a lamp which blocked the view of a painting, and most problematic, the location of the bedside lamps which were placed too far from the beds to make it possible to use the lamps to read in bed.
Again, the friendliness of the staff did help mitigate the annoying aspects of the hotel design.

Friends_and_family Family

4/10

Poor

05 Apr 2026

Amanda

No smoking allowed on balconies...$500 fine! Restaurant was \"being renovated\" but we're serving food in a conference room, classy

Partner

10/10

Exceptional

05 Apr 2026

Christopher

It was a wonderful stay ! I will definitely be staying again great staff and faculty

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Joseph

The staff was very friendly and made you feel comfortable.
The breakfast was fantastic, you ordered any entree on the menu free. Although at booking it is an up charge for the breakfast package. Well worth it.

Partner

10/10

Exceptional

14 Mar 2026

Miguel

All good

10/10

Exceptional

11 Mar 2026

Matthew

Had a conference there.

Business

8/10

Excellent

27 Feb 2026

Carl

The stay was nice. It for was for one night. There were renovations happening in the building but overall the bed was comfortable and room was good for our needs.

Partner

8/10

Excellent

18 Feb 2026

Jane

The rooms were extremely comfortable, and clean. The staff was courteous. The hotel amenities were being remodeled and therefore the restaurant and bar were put in a conference room, which had zero atmosphere. Meals were OK, but we chose to dine out after an evening meal and breakfast there. It just seemed like they hadn't thought things through very well.

Friends_and_family Family

8/10

Excellent

17 Feb 2026

Julie

Staff were friendly, room was clean, but outdated a bit. The faucet in the bathroom was too close to the edge of the sink, therefore flooding the counter every time you used the faucet. Their luggage carts are the worst and too small. Also, on our floor, the ice machine was broken. A bit inconvenient. But it was a nice stay and we will stay there again sometime.

10/10

Exceptional

15 Feb 2026

Sharon

Very clean room everything worked in the room. Staff was polite.

Leisure Family

6/10

Pleasant

15 Feb 2026

Pauline

Room was in amazing condition, wasn't a fan of the people running down the hall being loud yelling at 10pm

8/10

Excellent

14 Feb 2026

Donald

I was apprehensive about staying at this very old hotel. I was very pleasantly surprised by the upgrades and comfort. They are still working on a permanent dining room that should be done by spring. Staff were great!

Leisure Partner

10/10

Exceptional

31 Jan 2026

Amber

Very clean, staff was fantastic!

Leisure Family

4/10

Poor

05 Jan 2026

Brittany

I didnt get my free meal tickets at check in. The hot tub was down an thats 1 of the reasons i wanted to stay there. The water in my room only got warm not hot an i like hot showers. Not impressed for the price

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Jane

We were there with our granddaughters hockey team. I thought the staff handled the chaos very well! They deserve bonus.

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

Stan

Very clean room and pool area.

Leisure Partner

6/10

Pleasant

08 Nov 2025

Emad

,mbgy

10/10

Exceptional

29 Oct 2025

Dan

Great stay and great service. Little busy with a HS hockey teams But still a great hotel. Location is great for getting down town.

Friends_and_family Family

10/10

Exceptional

24 Oct 2025

Rich

Great room. Our timing is after season so the outdoor bar and pool are closed. No matter. Grand Haven has wonderful bars and restaurants to keep us entertained

Leisure Friends

10/10

Exceptional

20 Oct 2025

Jeremy

Clean room, friendly staff.

Leisure Friends

2/10

Poor

11 Oct 2025

Michelle

Never, ever again will I stay when there is a kids tourney. Kids running up and down the halls and yelling. Parents standing in the hallways trying to talk over the kids with their Bush light in their hand. Tried to call the front desk. The room phone did not work. Tried calling the physical address, just when to some reservations place. Oh, did I tell you it was still going on at 10 PM. It was Aweful!!!! Never staying at a Holiday Inn ever again.

Leisure Partner

10/10

Exceptional

09 Oct 2025

Jennifer

pleasant

10/10

Exceptional

06 Oct 2025

Michael

Great place

10/10

Exceptional

03 Oct 2025

Tammy

We loved the balcony, but small.

Leisure Partner

6/10

Pleasant

03 Oct 2025

Julie

The room had a musty odor. The lounge area by the tiki bar was disheveled. The staff was friendly. Close to downtown Grand Haven where there was alot to do and cool restaurants.

Leisure Family

10/10

Exceptional

29 Sep 2025

Lisa

Beautiful location!

Leisure Family

6/10

Pleasant

23 Sep 2025

Tammy

Improve bar outside and clean. Limit on what's available.

Leisure Family

8/10

Excellent

14 Sep 2025

Margaret

We had an accessible room but there were no bars by the toilet or shower! Everything else was great!

Leisure Partner

4/10

Poor

12 Sep 2025

Michael

DO NOT LET THE LOCATION LURE YOU!

The property is not kept in good condition. During our 4 day stay, the hallway to our room (both carpet and tile) was never cleaned. Our room was never vacuumed during our stay even though we never put the do not clean sign on our door. The most disappointing part was the condition of the outdoor spaces mainly the pool and patio area. Again, during our stay, the areas were never cleaned. The patio furniture is in terrible condition along with the overall condition of the pool area. The hotel is in an awesome location, facing docks of high end boats. This was its only redeeming quality as far as the physical facility goes. Another bright spot was the staff, especially the servers in the hotel restaurant. They were always friendly.

Partner

10/10

Exceptional

10 Sep 2025

Robert

Yellow!

6/10

Pleasant

06 Sep 2025

Gwendolyn

The view from our hotel window was very relaxing. I enjoyed seeing the water and the boats. We also enjoyed walking in the area. However, we were disappointed by the lack of some amenities in the hotel. One being lack of room service. We assumed that a hotel of this caliber would have room service, unfortunately they don't.

Leisure Family

10/10

Exceptional

06 Sep 2025

Diana

So convenient to the beaches.

8/10

Excellent

02 Sep 2025

Lisa

Staff was amazing. Very friendly and helpful. Room was clean but feel it was outdated in decor.

Leisure Partner

10/10

Exceptional

31 Aug 2025

rosemary

very nice hotel. great location

10/10

Exceptional

28 Aug 2025

Kathleen

Great location! Great stay!

6/10

Pleasant

27 Aug 2025

Kelly

Nice hotel/ felt like a resort. Pools were old / dirty - need to be redone/retiled. Felt a little icky. Our fridge did not work, nor did our coffee pot. Hotel in need of updates and TLC

8/10

Excellent

24 Aug 2025

Jason

Good all around hotel.

Leisure Partner

8/10

Excellent

23 Aug 2025

Christopher

Nice indoor outdoor pool. Nice staff

Leisure Partner

10/10

Exceptional

22 Aug 2025

Christian

Highly recommend

10/10

Exceptional

19 Aug 2025

Jenna

Very nice hotel to stay at. Loved being along the waterway and the dock access to see the boats. Great views from the hotel view. Very clean. Helpful staff. On site dining and drinks were the cherry on the top!

Leisure Family

6/10

Pleasant

19 Aug 2025

Verified traveler

Nice location. Hotel is older but updated. Lobby area was nice and newer. Rooms are dated and definitely need updating. What bothered me the most was the hallway was very dirty. Looked like the carpet hadn’t been vacuumed in weeks.

Partner

4/10

Poor

17 Aug 2025

Kellie

So so

Trolley service was a nice touch if you need transportation to get downtown. Outdoor pool area was nice! Cute Tiki hut! Large parking lot was a plus! Indoor pool area was very strong with chemical smells. Beds were not super comfortable they are on the harder side. Caulk in the tub is very unappealing to the eye. Vent in the bathroom appeared to not have been cleaned in months!! Vent was packed with dust! Hallways are very moist, hot, and musty.

Friends_and_family Family

6/10

Pleasant

16 Aug 2025

Antonella

Room was not available early at all even after telling me to come after 1 pm. Came back at 230 pm and sat and waited for an update . Almost not available at 3 pm check in time until I got really upset and had a convo saying that’s unacceptable.

Asked for my safe to be reset .. never happened so was unable to use safe In Room entire time.

Will it return here again which is too bad because great location

Leisure Family

6/10

Pleasant

14 Aug 2025

Traci

I thought the staff was friendly. The room was comfortable however we killed about 4 spiders during our overnight stay. Hard to relax and sleep when you are worried about spiders crawling around. Beautiful setting on the water tho.

10/10

Exceptional

12 Aug 2025

Anthony

I like that it was on the water and didn't feel like it was on any main roads

Leisure Family

10/10

Exceptional

12 Aug 2025

Pamela

We wish there was complimentary breakfast.

Leisure Family_with_children

6/10

Pleasant

09 Aug 2025

MIDORI

August 3-6 stay

There are two issues with our stay.
1. We were told by the front desk at check-in that breakfast was included and it’s open until 11.
When I went down for breakfast, the manager said yes, it’s included but there was no buffet, just made-to-order via the menu. Odd. The waiter told me later that it’s not included and “the front desk screwed up.”
2. The indoor hot tub is in need of repairs and updates. The nozzles don’t work properly and just bubble up the wall. Useless. There’s a lot of mildew and stains and the floor throughout the indoor area is damaged and unsightly.

Partner

8/10

Excellent

06 Aug 2025

Ronald

na

10/10

Exceptional

04 Aug 2025

John

Fun for the whole family. Beautiful pools and set up indoor or outdoor. Great music tiki bar. Loved it!!

Leisure Family

10/10

Exceptional

01 Aug 2025

Jeff

It was nice to have trolley pick up us up

Leisure Partner

4/10

Poor

30 Jul 2025

Matt

Property was dated and not well updated. Balcony on first floor not usable as it is open to the parking lot and chairs in outdoor pool area all had rust. Not terrible but needs updates.

Leisure Family

10/10

Exceptional

27 Jul 2025

Deb

Everyone and everything was nice. We only stayed one night but no complaints or concerns. Would use again

Leisure Friends

4/10

Poor

27 Jul 2025

Cheryl

The complientry water with fruit in the lobby had fruit flies all around it . The rooms were muggy and small

Leisure Partner

6/10

Pleasant

25 Jul 2025

Verified traveler

Musty and expensive!

The room was musty smelling and was not cleaned very well. There were cobwebs on some of the walls. The bathroom door didn’t latch properly when closed, so when the air conditioner turned on, the door would pop open.
It’s a pricey hotel, so be advised that you’re paying for a great location, not a great hotel room.

Friends_and_family Friends

10/10

Exceptional

24 Jul 2025

Jessica

The staff was so courteous and welcoming from the beginning.

Leisure Family_with_children

8/10

Excellent

23 Jul 2025

Kyle

Hotel and room was fine. Our bathroom was a little on the small side but no other complaints. I would stay here again.

Leisure Partner

10/10

Exceptional

18 Jul 2025

Mary

We loved this hotel so much and already plan to go back next year and stay longer!
Location is awesome, on the water, only about 10 minutes from Grand Haven State Park. Property was clean and well maintained.
Beds are super comfortable, rooms all have small balconies.
Indoor pool and hot tub, outdoor pool were big, comfortable temperature. Outdoor space with cornhole, volleyball net, giant chess. Burger Theory (restaurant) had great food - we loved the pizza and chicken tenders, breakfast was great too! Outdoor Tiki Bar - chill vibes, awesome service. All staff was friendly and welcoming.

Leisure Family_with_children

4/10

Poor

17 Jul 2025

Raja

We lost one night because the hotel had no power and we had to find another accommodation late at night. Then on our third day, they lost power again and it was very hot so our state was not very good. I would hope somebody would give us some credit

Leisure Family_with_children

4/10

Poor

14 Jul 2025

Maria

Advertise is not true

The money the charge is not worthy for the hotel condition at all. Rooms very little, dirty, coffee supplies and cups very limited. They advertise a great balcony and you can't even move there, it's really small a dirty.

Friends_and_family Family

6/10

Pleasant

09 Jul 2025

Lindsey

Hotel was nice! Nothing exciting. A bit out dated but that doesn’t affect the stay. Staff was very friendly. Hotel room was fine, bed comfortable. Faucet in bathroom was a silly design…made water go all over the sink every time you washed your hands. Could have been a little cleaner in areas and the breakfast we ordered was cold by the time they served it to us. Loved that they had a shuttle from hotel to the shopping and restaurant and gave you a tour along the way! The driver was so nice and sweet!!

10/10

Exceptional

08 Jul 2025

CYNTHIA

Lovely Place To Stay On The Water

6/10

Pleasant

30 Jun 2025

Julie

Check I person was a bit rude during check in. Also tried to call the front desk but the phone wouldn’t connect

Leisure Friends

4/10

Poor

29 Jun 2025

Miriam

It’s a beautiful place and great amenities. We didn’t get any sleep because kids were making noise in the hallways until late and an elevator alarm was going off for a long time in the middle of the night. I feel like I should’ve been given a discount for not getting to sleep in peace and quiet considering how much I paid to stay there.

Leisure Family

10/10

Exceptional

25 Jun 2025

Lauren

No complaints, we enjoyed walking around the dock and seeing all of the boats.

Leisure Family

2/10

Poor

24 Jun 2025

Rafid

I booked a king size room but was put in 2 queen bed size room. It was difficult because we have a 1 year old and they were out of baby cribs

6/10

Pleasant

23 Jun 2025

Verified traveler

The people who work there need training. Dont know how a huge corporation like Holiday Inn has such poor, if any training to their staff

Friends_and_family Family

10/10

Exceptional

22 Jun 2025

Cheryl

The hotel was beautiful

Friends_and_family Friends

4/10

Poor

14 Jun 2025

Sandy

The hotel was dated and the room was kinda falling apart. My kids almost got stuck in the bathroom because the door handle didn't work. Everything just seemed cheap. We were given vouchers for a free breakfast at the restaurant but that turned into a disaster. The waitress at the restaurant was mad the hotel gave us free vouchers and she was very unprofessional. We ended up with only one free breakfast. It was not worth the price of the room. Do yourself a favor and stay somewhere else.

Leisure Family

8/10

Excellent

09 Jun 2025

Kelli

Property is in a great location, we were downtown in 6 minutes. Shuttle service was friendly and on time. Staff was friendly and efficient. My only complaint was the upkeep of the building. I wouldn’t say it was dirty as much as in need of better upkeep. It’s obviously a well used, popular hotel and the wear and tear is starting to show. I would stay here again, but would feel better going into it knowing the conditions and having better expectations.

Leisure Family_with_children

8/10

Excellent

03 Jun 2025

lisa

Nice hotel
Way too expensive

Business Family

10/10

Exceptional

02 Jun 2025

marilyn

Loved your hotel only weather wasn’t great to really enjoy the outdoors!

Leisure

2/10

Poor

01 Jun 2025

Courtney

Dirty, smelly and staff not available.

Leisure Family

10/10

Exceptional

29 May 2025

Brian

First time visitors to the Grand Haven area - excellent location even for riding E-Bikes. We had a great time, hotel was perfect and we will come back again ! The hotel staff is under staffed but they all worked really hard, we were impressed - very clean ! On site restaurant and bar were very nice too !

Partner

2/10

Poor

27 May 2025

Verified traveler

TERRIBLE STAFF DANGEROUS DIRTY EXPERIENCE

Never again
Girl at front desk lied and said no top floor rooms then she magically found one. That room was nasty bug filled on balcony window flying bugs. Room had bad order of not being cleaned over time. Tub had dead roaches in it. Clearly she gave me the garbage room. The phone didn’t work I was only told after check in due to a power outage that happened 2 days prior to our check in!
Some stranger knocked on door one time and said maintenance but we never called maintenance!!!!! We called front desk to warn them and the manager Angela/laura didn’t seem concerned like oh well it’s nothing.
We called guest relations and told them of incident and nasty room and they didn’t care either. They only said they would check with front desk and call us back BUT NEVER CALLED US BACK TO FOLLOW UP. They didn’t care either and we have been members since 2017!!!!!
Once we came back to rest for evening we stopped at front desk to get key card programmed again and the lady was so nasty and not friendly and took the card in the back like she was talking to someone double checking if we should be there!!!!!! YES WE SHOULD BECAUSE WE PAID IN ADVANCE FOR 2 nights!!!

Well we will never be back again. This ended our stays forever.

Business

10/10

Exceptional

25 May 2025

Sheri

The hotel is very nice, well stocked little shop, and friendly staff

Leisure Family

10/10

Exceptional

23 May 2025

Christa

Great Hotel

Great Hotel! Location was close to Grand Haven State Park, we stayed for the Kite Festival. Check in was quick, staff was friendly, room was really clean and quiet. Pool area was great, hot tub was a bonus. Loved how the hotel was on a channel so we could watch the boats on the little boardwalk and we could walk under the bridge to a great little Bbq place, Dr Rolf’s Bbq. Breakfast was amazing, the ladies in the morning rocked! So friendly. Will definitely recommend and sty again if in the area.

Friends_and_family Family

10/10

Exceptional

18 May 2025

Nancy

The staff was exceptional.Showed an interest in making your stay enjoyable.Friendly atmosphere

Leisure Self

8/10

Excellent

09 May 2025

Kevin

All in all was good experience other than the room was a ice box and thermostat never seemed to work. Outside weather was in 40's yet the ac was blasting and we kept trying to turn up heat never seemed to work ask at desk for maintenance to take a look at it never got confirmation but at 11:30 at night didnt care just wanted to sleep. Curtains were busted sliding door need alot of work. I have stayed here before and was always beautiful has gone down hill quite a bit since I was here last.

Leisure Partner