Holiday Inn Grand Haven - Muskegon By IHG

10/10

Exceptional

11 Mar 2026

Matthew

Had a conference there.

Business

8/10

Excellent

27 Feb 2026

Carl

The stay was nice. It for was for one night. There were renovations happening in the building but overall the bed was comfortable and room was good for our needs.

Partner

8/10

Excellent

18 Feb 2026

Jane

The rooms were extremely comfortable, and clean. The staff was courteous. The hotel amenities were being remodeled and therefore the restaurant and bar were put in a conference room, which had zero atmosphere. Meals were OK, but we chose to dine out after an evening meal and breakfast there. It just seemed like they hadn't thought things through very well.

Friends_and_family Family

8/10

Excellent

17 Feb 2026

Julie

Staff were friendly, room was clean, but outdated a bit. The faucet in the bathroom was too close to the edge of the sink, therefore flooding the counter every time you used the faucet. Their luggage carts are the worst and too small. Also, on our floor, the ice machine was broken. A bit inconvenient. But it was a nice stay and we will stay there again sometime.

10/10

Exceptional

15 Feb 2026

Sharon

Very clean room everything worked in the room. Staff was polite.

Leisure Family

6/10

Pleasant

15 Feb 2026

Pauline

Room was in amazing condition, wasn't a fan of the people running down the hall being loud yelling at 10pm

8/10

Excellent

14 Feb 2026

Donald

I was apprehensive about staying at this very old hotel. I was very pleasantly surprised by the upgrades and comfort. They are still working on a permanent dining room that should be done by spring. Staff were great!

Leisure Partner

10/10

Exceptional

31 Jan 2026

Amber

Very clean, staff was fantastic!

Leisure Family

4/10

Poor

05 Jan 2026

Brittany

I didnt get my free meal tickets at check in. The hot tub was down an thats 1 of the reasons i wanted to stay there. The water in my room only got warm not hot an i like hot showers. Not impressed for the price

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Jane

We were there with our granddaughters hockey team. I thought the staff handled the chaos very well! They deserve bonus.

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

Stan

Very clean room and pool area.

Leisure Partner

6/10

Pleasant

08 Nov 2025

Emad

,mbgy

10/10

Exceptional

29 Oct 2025

Dan

Great stay and great service. Little busy with a HS hockey teams But still a great hotel. Location is great for getting down town.

Friends_and_family Family

10/10

Exceptional

24 Oct 2025

Rich

Great room. Our timing is after season so the outdoor bar and pool are closed. No matter. Grand Haven has wonderful bars and restaurants to keep us entertained

Leisure Friends

10/10

Exceptional

20 Oct 2025

Jeremy

Clean room, friendly staff.

Leisure Friends

2/10

Poor

11 Oct 2025

Michelle

Never, ever again will I stay when there is a kids tourney. Kids running up and down the halls and yelling. Parents standing in the hallways trying to talk over the kids with their Bush light in their hand. Tried to call the front desk. The room phone did not work. Tried calling the physical address, just when to some reservations place. Oh, did I tell you it was still going on at 10 PM. It was Aweful!!!! Never staying at a Holiday Inn ever again.

Leisure Partner

10/10

Exceptional

09 Oct 2025

Jennifer

pleasant

10/10

Exceptional

06 Oct 2025

Michael

Great place

10/10

Exceptional

03 Oct 2025

Tammy

We loved the balcony, but small.

Leisure Partner

6/10

Pleasant

03 Oct 2025

Julie

The room had a musty odor. The lounge area by the tiki bar was disheveled. The staff was friendly. Close to downtown Grand Haven where there was alot to do and cool restaurants.

Leisure Family

10/10

Exceptional

29 Sep 2025

Lisa

Beautiful location!

Leisure Family

6/10

Pleasant

23 Sep 2025

Tammy

Improve bar outside and clean. Limit on what's available.

Leisure Family

8/10

Excellent

14 Sep 2025

Margaret

We had an accessible room but there were no bars by the toilet or shower! Everything else was great!

Leisure Partner

4/10

Poor

12 Sep 2025

Michael

DO NOT LET THE LOCATION LURE YOU!

The property is not kept in good condition. During our 4 day stay, the hallway to our room (both carpet and tile) was never cleaned. Our room was never vacuumed during our stay even though we never put the do not clean sign on our door. The most disappointing part was the condition of the outdoor spaces mainly the pool and patio area. Again, during our stay, the areas were never cleaned. The patio furniture is in terrible condition along with the overall condition of the pool area. The hotel is in an awesome location, facing docks of high end boats. This was its only redeeming quality as far as the physical facility goes. Another bright spot was the staff, especially the servers in the hotel restaurant. They were always friendly.

Partner

10/10

Exceptional

10 Sep 2025

Robert

Yellow!

6/10

Pleasant

06 Sep 2025

Gwendolyn

The view from our hotel window was very relaxing. I enjoyed seeing the water and the boats. We also enjoyed walking in the area. However, we were disappointed by the lack of some amenities in the hotel. One being lack of room service. We assumed that a hotel of this caliber would have room service, unfortunately they don't.

Leisure Family

10/10

Exceptional

06 Sep 2025

Diana

So convenient to the beaches.

8/10

Excellent

02 Sep 2025

Lisa

Staff was amazing. Very friendly and helpful. Room was clean but feel it was outdated in decor.

Leisure Partner

10/10

Exceptional

31 Aug 2025

rosemary

very nice hotel. great location

10/10

Exceptional

28 Aug 2025

Kathleen

Great location! Great stay!

6/10

Pleasant

27 Aug 2025

Kelly

Nice hotel/ felt like a resort. Pools were old / dirty - need to be redone/retiled. Felt a little icky. Our fridge did not work, nor did our coffee pot. Hotel in need of updates and TLC

8/10

Excellent

24 Aug 2025

Jason

Good all around hotel.

Leisure Partner

8/10

Excellent

23 Aug 2025

Christopher

Nice indoor outdoor pool. Nice staff

Leisure Partner

10/10

Exceptional

22 Aug 2025

Christian

Highly recommend

10/10

Exceptional

19 Aug 2025

Jenna

Very nice hotel to stay at. Loved being along the waterway and the dock access to see the boats. Great views from the hotel view. Very clean. Helpful staff. On site dining and drinks were the cherry on the top!

Leisure Family

6/10

Pleasant

19 Aug 2025

Verified traveler

Nice location. Hotel is older but updated. Lobby area was nice and newer. Rooms are dated and definitely need updating. What bothered me the most was the hallway was very dirty. Looked like the carpet hadn’t been vacuumed in weeks.

Partner

4/10

Poor

17 Aug 2025

Kellie

So so

Trolley service was a nice touch if you need transportation to get downtown. Outdoor pool area was nice! Cute Tiki hut! Large parking lot was a plus! Indoor pool area was very strong with chemical smells. Beds were not super comfortable they are on the harder side. Caulk in the tub is very unappealing to the eye. Vent in the bathroom appeared to not have been cleaned in months!! Vent was packed with dust! Hallways are very moist, hot, and musty.

Friends_and_family Family

6/10

Pleasant

16 Aug 2025

Antonella

Room was not available early at all even after telling me to come after 1 pm. Came back at 230 pm and sat and waited for an update . Almost not available at 3 pm check in time until I got really upset and had a convo saying that’s unacceptable.

Asked for my safe to be reset .. never happened so was unable to use safe In Room entire time.

Will it return here again which is too bad because great location

Leisure Family

6/10

Pleasant

14 Aug 2025

Traci

I thought the staff was friendly. The room was comfortable however we killed about 4 spiders during our overnight stay. Hard to relax and sleep when you are worried about spiders crawling around. Beautiful setting on the water tho.

10/10

Exceptional

12 Aug 2025

Anthony

I like that it was on the water and didn't feel like it was on any main roads

Leisure Family

10/10

Exceptional

12 Aug 2025

Pamela

We wish there was complimentary breakfast.

Leisure Family_with_children

6/10

Pleasant

09 Aug 2025

MIDORI

August 3-6 stay

There are two issues with our stay.
1. We were told by the front desk at check-in that breakfast was included and it’s open until 11.
When I went down for breakfast, the manager said yes, it’s included but there was no buffet, just made-to-order via the menu. Odd. The waiter told me later that it’s not included and “the front desk screwed up.”
2. The indoor hot tub is in need of repairs and updates. The nozzles don’t work properly and just bubble up the wall. Useless. There’s a lot of mildew and stains and the floor throughout the indoor area is damaged and unsightly.

Partner

8/10

Excellent

06 Aug 2025

Ronald

na

10/10

Exceptional

04 Aug 2025

John

Fun for the whole family. Beautiful pools and set up indoor or outdoor. Great music tiki bar. Loved it!!

Leisure Family

10/10

Exceptional

01 Aug 2025

Jeff

It was nice to have trolley pick up us up

Leisure Partner

4/10

Poor

30 Jul 2025

Matt

Property was dated and not well updated. Balcony on first floor not usable as it is open to the parking lot and chairs in outdoor pool area all had rust. Not terrible but needs updates.

Leisure Family

10/10

Exceptional

27 Jul 2025

Deb

Everyone and everything was nice. We only stayed one night but no complaints or concerns. Would use again

Leisure Friends

4/10

Poor

27 Jul 2025

Cheryl

The complientry water with fruit in the lobby had fruit flies all around it . The rooms were muggy and small

Leisure Partner

6/10

Pleasant

25 Jul 2025

Verified traveler

Musty and expensive!

The room was musty smelling and was not cleaned very well. There were cobwebs on some of the walls. The bathroom door didn’t latch properly when closed, so when the air conditioner turned on, the door would pop open.
It’s a pricey hotel, so be advised that you’re paying for a great location, not a great hotel room.

Friends_and_family Friends

10/10

Exceptional

24 Jul 2025

Jessica

The staff was so courteous and welcoming from the beginning.

Leisure Family_with_children

8/10

Excellent

23 Jul 2025

Kyle

Hotel and room was fine. Our bathroom was a little on the small side but no other complaints. I would stay here again.

Leisure Partner

10/10

Exceptional

18 Jul 2025

Mary

We loved this hotel so much and already plan to go back next year and stay longer!
Location is awesome, on the water, only about 10 minutes from Grand Haven State Park. Property was clean and well maintained.
Beds are super comfortable, rooms all have small balconies.
Indoor pool and hot tub, outdoor pool were big, comfortable temperature. Outdoor space with cornhole, volleyball net, giant chess. Burger Theory (restaurant) had great food - we loved the pizza and chicken tenders, breakfast was great too! Outdoor Tiki Bar - chill vibes, awesome service. All staff was friendly and welcoming.

Leisure Family_with_children

4/10

Poor

17 Jul 2025

Raja

We lost one night because the hotel had no power and we had to find another accommodation late at night. Then on our third day, they lost power again and it was very hot so our state was not very good. I would hope somebody would give us some credit

Leisure Family_with_children

4/10

Poor

14 Jul 2025

Maria

Advertise is not true

The money the charge is not worthy for the hotel condition at all. Rooms very little, dirty, coffee supplies and cups very limited. They advertise a great balcony and you can't even move there, it's really small a dirty.

Friends_and_family Family

6/10

Pleasant

09 Jul 2025

Lindsey

Hotel was nice! Nothing exciting. A bit out dated but that doesn’t affect the stay. Staff was very friendly. Hotel room was fine, bed comfortable. Faucet in bathroom was a silly design…made water go all over the sink every time you washed your hands. Could have been a little cleaner in areas and the breakfast we ordered was cold by the time they served it to us. Loved that they had a shuttle from hotel to the shopping and restaurant and gave you a tour along the way! The driver was so nice and sweet!!

10/10

Exceptional

08 Jul 2025

CYNTHIA

Lovely Place To Stay On The Water

6/10

Pleasant

30 Jun 2025

Julie

Check I person was a bit rude during check in. Also tried to call the front desk but the phone wouldn’t connect

Leisure Friends

4/10

Poor

29 Jun 2025

Miriam

It’s a beautiful place and great amenities. We didn’t get any sleep because kids were making noise in the hallways until late and an elevator alarm was going off for a long time in the middle of the night. I feel like I should’ve been given a discount for not getting to sleep in peace and quiet considering how much I paid to stay there.

Leisure Family

10/10

Exceptional

25 Jun 2025

Lauren

No complaints, we enjoyed walking around the dock and seeing all of the boats.

Leisure Family

2/10

Poor

24 Jun 2025

Rafid

I booked a king size room but was put in 2 queen bed size room. It was difficult because we have a 1 year old and they were out of baby cribs

6/10

Pleasant

23 Jun 2025

Verified traveler

The people who work there need training. Dont know how a huge corporation like Holiday Inn has such poor, if any training to their staff

Friends_and_family Family

10/10

Exceptional

22 Jun 2025

Cheryl

The hotel was beautiful

Friends_and_family Friends

4/10

Poor

14 Jun 2025

Sandy

The hotel was dated and the room was kinda falling apart. My kids almost got stuck in the bathroom because the door handle didn't work. Everything just seemed cheap. We were given vouchers for a free breakfast at the restaurant but that turned into a disaster. The waitress at the restaurant was mad the hotel gave us free vouchers and she was very unprofessional. We ended up with only one free breakfast. It was not worth the price of the room. Do yourself a favor and stay somewhere else.

Leisure Family

8/10

Excellent

09 Jun 2025

Kelli

Property is in a great location, we were downtown in 6 minutes. Shuttle service was friendly and on time. Staff was friendly and efficient. My only complaint was the upkeep of the building. I wouldn’t say it was dirty as much as in need of better upkeep. It’s obviously a well used, popular hotel and the wear and tear is starting to show. I would stay here again, but would feel better going into it knowing the conditions and having better expectations.

Leisure Family_with_children

8/10

Excellent

03 Jun 2025

lisa

Nice hotel
Way too expensive

Business Family

10/10

Exceptional

02 Jun 2025

marilyn

Loved your hotel only weather wasn’t great to really enjoy the outdoors!

Leisure

2/10

Poor

01 Jun 2025

Courtney

Dirty, smelly and staff not available.

Leisure Family

10/10

Exceptional

29 May 2025

Brian

First time visitors to the Grand Haven area - excellent location even for riding E-Bikes. We had a great time, hotel was perfect and we will come back again ! The hotel staff is under staffed but they all worked really hard, we were impressed - very clean ! On site restaurant and bar were very nice too !

Partner

2/10

Poor

27 May 2025

Verified traveler

TERRIBLE STAFF DANGEROUS DIRTY EXPERIENCE

Never again
Girl at front desk lied and said no top floor rooms then she magically found one. That room was nasty bug filled on balcony window flying bugs. Room had bad order of not being cleaned over time. Tub had dead roaches in it. Clearly she gave me the garbage room. The phone didn’t work I was only told after check in due to a power outage that happened 2 days prior to our check in!
Some stranger knocked on door one time and said maintenance but we never called maintenance!!!!! We called front desk to warn them and the manager Angela/laura didn’t seem concerned like oh well it’s nothing.
We called guest relations and told them of incident and nasty room and they didn’t care either. They only said they would check with front desk and call us back BUT NEVER CALLED US BACK TO FOLLOW UP. They didn’t care either and we have been members since 2017!!!!!
Once we came back to rest for evening we stopped at front desk to get key card programmed again and the lady was so nasty and not friendly and took the card in the back like she was talking to someone double checking if we should be there!!!!!! YES WE SHOULD BECAUSE WE PAID IN ADVANCE FOR 2 nights!!!

Well we will never be back again. This ended our stays forever.

Business

10/10

Exceptional

25 May 2025

Sheri

The hotel is very nice, well stocked little shop, and friendly staff

Leisure Family

10/10

Exceptional

23 May 2025

Christa

Great Hotel

Great Hotel! Location was close to Grand Haven State Park, we stayed for the Kite Festival. Check in was quick, staff was friendly, room was really clean and quiet. Pool area was great, hot tub was a bonus. Loved how the hotel was on a channel so we could watch the boats on the little boardwalk and we could walk under the bridge to a great little Bbq place, Dr Rolf’s Bbq. Breakfast was amazing, the ladies in the morning rocked! So friendly. Will definitely recommend and sty again if in the area.

Friends_and_family Family

10/10

Exceptional

18 May 2025

Nancy

The staff was exceptional.Showed an interest in making your stay enjoyable.Friendly atmosphere

Leisure Self

8/10

Excellent

09 May 2025

Kevin

All in all was good experience other than the room was a ice box and thermostat never seemed to work. Outside weather was in 40's yet the ac was blasting and we kept trying to turn up heat never seemed to work ask at desk for maintenance to take a look at it never got confirmation but at 11:30 at night didnt care just wanted to sleep. Curtains were busted sliding door need alot of work. I have stayed here before and was always beautiful has gone down hill quite a bit since I was here last.

Leisure Partner

10/10

Exceptional

09 May 2025

Shannon

Spring lake hotel

The hotel was very nice. In a nice area. Right on the water. Indoor and outdoor pool and an indoor hot tub. Wish breakfast was included but did not matter. Several restaurants nearby. Close to several other citities

Partner

10/10

Exceptional

03 May 2025

Yen Kai

Beautiful views solid rooms. Can’t go wrong with this one.

Business

8/10

Excellent

30 Apr 2025

donald

n/a

Business Self

10/10

Exceptional

27 Apr 2025

Kelly

Nice

Business Self

8/10

Excellent

25 Apr 2025

Ron

my 3 night stay

Greeting at the counter was very friendly. We were told of the amenities and restaurant and given great instruction to the elevators. The room was a single king and everything was clean. Wait staff at the restaurant was very friendly and gave us a tour. Breakfast was ok a bit expensive based on competition. Dinner was well prepaired and delicious.

Business

10/10

Exceptional

15 Mar 2025

WENDA

All staff and employees were very professional, helpful, friendly, and concerned that we were comfortable and well served.

Business Family

4/10

Poor

17 Feb 2025

Carolyn

No hot water. TV randomly turned off and on. Lights fid not work. Staff were friendly.

Business_and_leisure Partner

6/10

Pleasant

17 Feb 2025

Kristen

Property was ok. Cleaning was good for the most part. We did have a dirty pair of socks next to our bed when we checked in and the sink was moldy around the top underlip. Pool was very dirty/dingy. Pool floor was shipping off and stuck to our feet. Hotel check in staff were very nice. Restaurant staff not so much. 3 burgers for dinner took us 2 hours due to only 1 person working. Felt bad for her until she said it’s normal, she’s usually the only one working, and she said it confidently like it was ok to wait 2 hours for food, refilled drinks only once after food was basically gone. Advertise “Kids eat free”, however they truly don’t unless you go to the front desk of the hotel and get a coupon. Breakfast was a complete disaster, first it’s not free continental as advertised. It’s $12.50 and only includes what’s on a typical free continental breakfast at a hotel. No silverware, nothing labeled as to what was what, out of half the stuff and we got there at 9, it closed at 11. When I asked for a napkin the lady working there told me “In front of your face” very rudely. It was not indeed in front of my face but halfway down the bar was a pile of napkins covered in cereal, apparently I was to know those were for the taking. 2nd floor was freezing. Going to the pool and back kinda sucked because it was such a cold walk. If there were lack of options we would stay here again but skip the restaurant and pool.

Leisure Family

10/10

Exceptional

20 Jan 2025

Wendy

Excellent staff. Easy check in and out. Very clean room. We will be staying again soon.

Leisure Family_with_children

10/10

Exceptional

18 Jan 2025

Jeff

great staff and service levels...fun, bar, and good food too.

Leisure Friends

10/10

Exceptional

21 Dec 2024

Peter

Friendly service

Leisure Self

10/10

Exceptional

04 Dec 2024

Shawn

Loved the pool and hot tub. Didn’t try the restaurant. But heard good things about it ! Thankful the room came with a microwave and mini fridge.

Leisure Friends

10/10

Exceptional

19 Oct 2024

Crystal

Beautiful location on the water.

10/10

Exceptional

04 Oct 2024

Dominik

We had a great experience and would highly recommend staying at this hotel. The staff was friendly, and the rooms were very clean.

Leisure Family

10/10

Exceptional

25 Sep 2024

Brandon

Good location, and very quiet. Rooms are well cared for, and staff is extremely friendly.

Business Self

2/10

Poor

02 Sep 2024

Kinga

Not as promised. Phone did not work,dirty.

8/10

Excellent

27 Aug 2024

Michelle

Everything was nice with the exception the AC unit did not work in our room. There were no other rooms available and no one available to service the unit. The property compensated with free snacks and breakfast but unable to comp a discounted rate as we booked through Expedia.

Leisure Family

8/10

Excellent

27 Aug 2024

Nancy

It was just okay for the price

8/10

Excellent

18 Aug 2024

Ted

Property was great, being right on the water. Pool was chilly both indoor an out door. Don’t think the heater was on. Room was decent could have been cleaner. Staff was very nice an parking was great.

Leisure Family_with_children

6/10

Pleasant

18 Aug 2024

Samantha

The food was terrible and the service extremely slow! For the price we paid for this hotel at $400 a night the place could be cleaner but the beds where comfortable and parking lots nice and big for larger vehicles or trailers

Leisure Family_with_children

10/10

Exceptional

13 Aug 2024

Josef

Wonderful pool and amenities

Friends_and_family Family

4/10

Poor

05 Aug 2024

Melanie

I don’t like the fact that maintenance doesn’t properly check their smoke detectors and replace batteries like they should.

Leisure Family

10/10

Exceptional

28 Jul 2024

Pablo

Staff was awesome

6/10

Pleasant

28 Jul 2024

Regina

We happened to arrive when 4 families total 17 were checking in. Overwhelmed the staff and we waited for over 10 minutes for someone to be able to check us in. We were on the way to our room and the other 17 were still trying to figure out what rooms they were reserving !

Leisure Partner

4/10

Poor

26 Jul 2024

Stanislaw

Nice pool area, but rooms were small and not very clean.

Leisure Family

10/10

Exceptional

24 Jul 2024

William

Nice