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Omo5 Otaru By Hoshino Resorts

Hokkaido · Japan

1 6 31 ShikouchiView location

8.6/10Excellent222 Reviews
Cleanliness9.2/109.2
Service8.8/108.8
Comfort9.0/109.0
Condition8.8/108.8
Amenities8.2/108.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Omo5 Otaru By Hoshino Resorts

Enjoy a central Otaru location at the OMO5 Otaru by Hoshino Resorts, a ski hotel within a 5-minute walk of the Otaru Canal and Sakaimachi Street. Make use of convenient amenities such as complimentary Wi-Fi, a communal living room, and a vending machine.

A ski shuttle (surcharge) provides easy access to the slopes. The hotel offers a restaurant, a coffee shop/cafe, and a bar/lounge for dining and drinks. Buffet breakfast is available daily (fee applies). The hotel also features 92 guestrooms equipped with refrigerators, complimentary Wi-Fi, and bathrooms with complimentary toiletries and bidets.

Laptop-compatible safes and desks are also provided, and housekeeping is daily. Additional amenities include express check-in, a 24-hour front desk, multilingual staff, and two meeting rooms. Limited on-site parking is available. Nearby attractions include Nichigin-dōri (0. 1 mi), the Otaru City Art Museum (0.

2 mi), the Otaru City General Museum Ungakan (0. 2 mi), and the Bank of Japan Museum (0. 2 mi). The nearest airports are Sapporo Okadama Airport (OKD) and New Chitose Intl. Airport (CTS).

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With a stay at OMO5 Otaru by Hoshino Resorts, you'll be centrally located in Otaru, within a 5-minute walk of Otaru Canal and Otaru Art Village. This ski hotel is 16.6 mi (26.8 km) from Kokusai Ski Resort and 0.1 mi (0.1 km) from Nichigin-dōri.

Make yourself at home in one of the 92 guestrooms featuring refrigerators. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and bidets. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.

Featured amenities include express check-in, a 24-hour front desk, and multilingual staff. This hotel has 2 meeting rooms available for events. Limited parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Transportation services

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Unicode Support true Professional property host/manager Pets not allowed

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

    We have included all charges provided to us by the property.

  • You need to know
    • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Safety features at this property include a fire extinguisher
  • Optional fees
    • Fee for buffet breakfast: approximately JPY 2300 for adults and JPY 2300 for children
    • Nearby parking fee: JPY 1000 per day(33 ft away; open 24 hours)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Japanese

    English

Nearby attractions

Otaru Art Village 0.2 km / 0.1 mi
Nichigin-dōri 0.2 km / 0.1 mi
Stained Glass Museum 0.2 km / 0.1 mi
Otaru City Art Museum 0.2 km / 0.1 mi
Sakaimachi Street 0.3 km / 0.2 mi
Bank of Japan Museum 0.3 km / 0.2 mi
Otaru Canal 0.3 km / 0.2 mi
Otaru City General Museum Ungakan 0.4 km / 0.2 mi
Kitaichi Venezia Museum 0.9 km / 0.5 mi
Suitengu 0.9 km / 0.6 mi
Old Endo Matabei House 0.9 km / 0.6 mi
Ironaifuto Park 1 km / 0.6 mi
Otaru Music Box Museum 1.2 km / 0.7 mi
Tomioka Catholic Church 1.4 km / 0.8 mi
Rinyu Morning Market 1.4 km / 0.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 92
  • hotel
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • Multilingual staff
  • Lift access
  • Breakfast
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Omo5 Otaru By Hoshino Resorts

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN TWO DOUBLE BEDS NON SMOKINGTWIN • TWO DOUBLE BEDS NON SMOKINGTWN.2D-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    TWO DOUBLE BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Omo5 Otaru By Hoshino Resorts

    TWIN TWO DOUBLE BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    TWO DOUBLE BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.2D-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin TWO BEDSDouble or Twin • TWO BEDSDBT.2B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Omo5 Otaru By Hoshino Resorts

    Double or Twin TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIOR NON SMOKINGDouble or Twin • SUPERIOR NON SMOKINGDBT.SU-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Omo5 Otaru By Hoshino Resorts

    Double or Twin SUPERIOR NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.SU-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room THREE BEDSRoom • THREE BEDSROO.3B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Omo5 Otaru By Hoshino Resorts

    Room THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Omo5 Otaru By Hoshino Resorts

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN NON SMOKINGTWIN • NON SMOKINGTWN.NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Omo5 Otaru By Hoshino Resorts

    TWIN NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Omo5 Otaru By Hoshino Resorts

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Omo5 Otaru By Hoshino Resorts

    DOUBLE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Omo5 Otaru By Hoshino Resorts

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE NON SMOKINGTRIPLE • NON SMOKINGTPL.NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Omo5 Otaru By Hoshino Resorts

    TRIPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXETWIN • DELUXETWN.DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Omo5 Otaru By Hoshino Resorts

    TWIN DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIORTWN.SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Omo5 Otaru By Hoshino Resorts

    TWIN SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE SUPERIOR NON SMOKINGQUADRUPLE • SUPERIOR NON SMOKINGQUA.SU-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Omo5 Otaru By Hoshino Resorts

    QUADRUPLE SUPERIOR NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.SU-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Omo5 Otaru By Hoshino Resorts

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIOR NON SMOKINGTWIN • SUPERIOR NON SMOKINGTWN.SU-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Omo5 Otaru By Hoshino Resorts

    TWIN SUPERIOR NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Omo5 Otaru By Hoshino Resorts

8.6
Excellent
222 Reviews
Cleanliness
9.2 /10
Service
8.8 /10
Comfort
9.0 /10
Condition
8.8 /10
Amenities
8.2 /10
75 reviews shown
10/10
Exceptional
20 Jun 2026
Jonathan
The location was very convenient & in a quiet area. Just around a 10 minute walk from Otaru Eki. A 5 minute walk to the canal. There's a Family Mart across the street from the hotel. There was also a cute little shop selling mochi and manju nearby. I loved how the hotel was in a historic building. The bathroom was spacious & modern. Comfortable bed. Staff was friendly & very helpful. Would definitely stay there again.
Friends_and_family Family
10/10
Exceptional
19 Jun 2026
LARVIN
Overall, the hotel was very clean. The room was spacious (over 30 m²) and comfortably accommodated the three of us. The staff dressed casually rather than wearing uniforms, which gave the hotel a relaxed atmosphere. Everyone was friendly and provided excellent service. We did not have breakfast or dinner at the hotel, so we are unable to comment on the food.
Family_with_children
8/10
Excellent
01 Jun 2026
LAY YING
Small hotel located close to Otaru canal and the main shopping street. We had a triple room. Toilet and shower area are separated. Can be inconvenient in the middle of the night if need to use the toilet and then go to shower/basin area to wash hands. Many sashimi shops along the shopping street but most shops close early, by 6pm, some by 4pm. Hotel has limited paid onsite parking lots located in front of hotel. Next to hotel is Times parking but slightly more expensive. If not having breakfast in hotel, we found a Komeda coffee place about 7 mins walk away, opens from 7am. There is a Cosmos pump station and a Family Mart opposite the hotel.
Friends_and_family Family
8/10
Excellent
30 May 2026
Pun Yin
Everything was great!
Family
10/10
Exceptional
19 May 2026
Chu
Stayed here at OMO5 2 years ago and back again. Everything was good.
Suggestion to provide a coffee machine at the lobby would be great.
4/10
Poor
19 Apr 2026
ka
No drink water supply at room, if u need water need go downstairs get it, and no coffee , if you want drink, need pay money
Family
10/10
Exceptional
13 Feb 2026
Dara
OMO5 is a great base for exploring the city. Just steps from the Otaru Canal and surrounded by shops and restaurants, the location is perfect. Clean, modern rooms and friendly staff made the stay easy and comfortable. Would happily stay again.
Friends_and_family Family
10/10
Exceptional
10 Feb 2026
Timothy
Overall great.
10/10
Exceptional
03 Feb 2026
Edward
Great location. Nice room with space to spread out.
10/10
Exceptional
10 Jan 2026
Jon M
Wonderful, check-in experience, wonderful staff, and great Room! Thank you
Leisure Friends
10/10
Exceptional
26 Dec 2025
Tonger
Perfect location. Cozy room. Accommodating staff. My second time in this hotel. Highly recommended if you ever wanted to visit otaru
10/10
Exceptional
19 Dec 2025
Hyunjae
Was a perfect stay. 2 nights 2 rooms. Clean facility. Great breakfast. Fantastic service from hotel staff. Will stay again.
Leisure Family
10/10
Exceptional
01 Dec 2025
Fan
N/A
8/10
Excellent
19 Oct 2025
Nora
This class of hotel is no onsen really weird. The lobby too small and luggage storage using lockers is wasted the space
Friends_and_family Family
8/10
Excellent
11 Oct 2025
Kenneth
Nice newly renovated and efficient room. First one for three that I see with 3 single beds
Leisure Family
10/10
Exceptional
13 Jun 2025
Joseph
Hotel was clean and convenient
Leisure Family
10/10
Exceptional
21 Apr 2025
Beverly
One of the smaller rooms we stayed at but staff was very friendly & informative.
Leisure Partner
10/10
Exceptional
08 Apr 2025
Johnny
Wonderbar
10/10
Exceptional
19 Mar 2025
David
Great, small hotel in a sleepy very small city. Otaru is absolutely fantastic. Amazing food, but don’t expect late nights out. Clean, comfortable room and a super helpful staff. Ski room was a nice feature. No free parking, but for a city, and it wasn’t too pricey. 1000 yen/night. The only thing it’s missing is an onsen, but there are a few public ones close by. We stayed here while skiing Kiroro; great small mountain. Both Otaru and Kiriro were perfect for a local feel and not having a western resort vibe. 👍
Leisure Family
10/10
Exceptional
14 Jan 2025
Edwin
Location a bit far from station
Leisure Family
8/10
Excellent
01 Jan 2025
Adrian
The desk staff are very helpful to answer my questions. The hotel is near to many otaru attractions. Walkable to otaru station with my luggage. Maybe can provide free coffee to hotel guests?
Leisure Partner
10/10
Exceptional
17 Oct 2024
Peter
Very close to sightseeing area.
6/10
Pleasant
23 Sep 2024
Verified traveler
Amenities like shower cap essential for ladies was not available . Too few hangers for 2 persons . Like the pillows , not too soft .
Good breakfast
Friends_and_family Friends
10/10
Exceptional
12 Sep 2024
Man In Helena
A very unique hotel renovated from a history bank building. Enjoyed the interesting hotel experience merging of modern use of amenities and management in an old setting. There are two towers. We stayed in the vintage building. It kept the bank wall and door deco in dark brown and white. The room is not bad in size, very big kind size bad and clean overall. The bathroom has separate toilet, a comfy tub and big shower space right on the side. Good water power. Suggest to have a stool. A little slow in draining for the tub after my hot tub. And a little mold around a few tiles but I think it is acceptable since it is an old building. Overall the whole room is not rusty, but well kept and clean, with good ventilation. Face care amenities need to pay while other bathroom amenities and tea are free to take. Our premium deluxe room with club access adds on my interesting experience to the night lounge which is decorated with lots of classical oil lamps and music boxes. You can choose music box you like to bring to your room to listen and return when check out.

The girl staff (fnot sure exact full name but it started with Tam….) at reception on our check in time between 4:80-5:15 pm on 9/7. She was comparatively ok to communicate in English. She was so friendly, helpful and patiently explained & recommended about tourist attractions and spent a long time to help us book a boat ride tour for the next day.

The breakfast buffet is worth to have. Good tasre and varieties.
Partner
8/10
Excellent
03 Aug 2024
Hoi Ying Shania
Good location, yummy soba shop just nearby the hotel. Room is clean, staff is nice & helpful. Also, very nice breakfast place and delicious food at 3/F.

But no onsen/ open bath in the hotel now. Have laundry at 2/F. The Parking next to the hotel always full, takes ~7 mins walking distance from another car park, 1000 yen per day, freely in & out
Friends_and_family Family
10/10
Exceptional
18 Jun 2024
Hooi Ping
The location of the property is excellent and we love the breakfast.
Leisure Family_with_children
10/10
Exceptional
02 Jun 2024
Verified traveler

Thumb up for this hotel

Near to Otaru Canal . Staff was friendly and some able to do English speaking. Overall this hotel is worth to try
Friends_and_family Family
10/10
Exceptional
03 Mar 2024
Nancy
Great location
Leisure Family
10/10
Exceptional
01 Mar 2024
Peter
This hotel is an excellent base for Otaru - clean, modern, great breakfast, central and good value for money. Big bonus is having the Kiroro pickup/dropoff bus stop outside. Highly recommend.
Friends_and_family Friends
6/10
Pleasant
19 Feb 2024
Siu Wing
Staff is inexperience for handling multi-tasks and/or urgent matters, hope it could be improved soon.
Leisure Family
6/10
Pleasant
10 Feb 2024
SU SU
We got normal hotel experience.
Leisure Friends
10/10
Exceptional
06 Feb 2024
Katharine
Convenient location and hip accommodation. We were so glad we got the breakfast, it was perfect price and spread. Would definitely book again!
10/10
Exceptional
06 Jan 2024
Eng C

A littoral gem in Otaru

Hotel is within walking distance from the train station and close to the canal and many shopping streets.
Rooms are really cosy with very comfortable bed and separate shower and toilet.
Buffet breakfast, while not having a huge selection, food is of high quality and tasty.
Like all Japanese hotels, the staff are so polite, friendly and helpful.
Partner
6/10
Pleasant
04 Jan 2024
Hon Ming
Few restaurants open at night and not many cuisine variety.
Leisure Friends
8/10
Excellent
15 Aug 2023
Hou Ming Joyce
Parking lot always full
Leisure Family
10/10
Exceptional
25 Jul 2023
Sook tze
Good
Leisure Partner
10/10
Exceptional
07 Jun 2023
Keng Hoe
Really enjoyed the property, though it is a little bit small with two small kids. However the area was walkable and convenient with 2 conbini nearby.
Leisure Family_with_children
10/10
Exceptional
14 May 2023
Pearl
Enjoyed our time at OMO5. It’s in a great location and the staff provided great service.
Leisure Partner
2/10
Poor
01 Jul 2026
Masae
デザイン重視は良いが、タオルをかけるフックも何もない。部屋にはアメニティが一切なく、お茶やコーヒー、水も何も用意がない。

標準手順以外に対応できない人材。色々なホテルに泊まってきたが、かなり不愉快な対応をされた。
10/10
Exceptional
30 Jun 2026
Mariko
一泊の滞在でしたが、とても快適に過ごせました。スタッフのホスピタリティに感謝します。
Partner
10/10
Exceptional
18 Jun 2026
Yuna
建築が好きなので歴史的建造物に泊まれて楽しかったです。ラウンジでのオイルランプのライトアップも綺麗で、お部屋にオルゴールを持って帰って楽しめるのも良かったです。
Self
6/10
Pleasant
29 May 2026
satoshi
旅行ケースを開けるときの置き台が欲しかった
Partner
8/10
Excellent
25 May 2026
RYUJI
銀行のビル利用なので金庫のドアがあったり特殊なホテルでおもしろい。
Business
10/10
Exceptional
18 May 2026
Lin
這次預約了下午遊運河的行程, 有漂亮好吃的點心盒及櫻花茶, 天氣好、風景美, 真是令人難忘的超讚體驗!
Partner
10/10
Exceptional
07 May 2026
吉宏
過去に利用しており久しぶりのリピートです。立地は大変便利ですが無料ガレージは６台と少なく改善されていません。早い者勝ちスタイルで残念でした。朝食も品数が以前よりコンパクトで味はいいものの選択肢が少なかったです。若年層が多いように思いました。
Partner
10/10
Exceptional
07 May 2026
SunGu
오래된 역사가 있는 건물을 개조한 호텔입니다. 저녁에 호텔의 바에서 오르골 연주가 있으니까 가보시는걸 추천합니다.
Partner
8/10
Excellent
03 May 2026
Chia Yin
房間電視是新型的，但YouTube 是無法收看，不知道是室內的網路問題的關係，地點方便，離小樽運河不遠處，環境算整潔乾淨，停車位在隔壁付費停車場，只能一次進出，如果能多次進出能更好
Friends_and_family Family
6/10
Pleasant
16 Mar 2026
Sachiko
星野グループのOMO5だから期待値が高過ぎたのかもしれませんが、正直ガッカリしました。
部屋が狭い事は良しとして、入り口で靴を脱ぐように紙のメッセージがありましたが、脱いだ靴を置くスペースは無く、靴を置いたままスリッパで廊下に出ようとすると靴につまずきそうな狭さ。
そしてタオル掛けが無い。
シャワーのみなので、バスマットをお風呂の淵で乾かす事も出来ず、バスタオルとフェイスタオルが1人一枚ずつ用意されていても、シャワーの扉の取手にようやくフェイスタオルを1枚かけられるだけで、濡れたバスタオルも残りのフェイスタオルもバスマットも乾かせない。ハンドタオルも無いのでトイレの後に手を拭けるタオルが無い…
いやーOMO5だからと期待し過ぎなのでしょうか？今ドキの新しいビジネスホテルはもっと設備面が充実していて困った記憶が無いので、本当にショックでした。
ただ、スタッフはさすがでした。
フロントには毎日別のスタッフがいらっしゃいましたが、お一人として雑な対応される方はいませんでした。とても気持ち良い対応だったので、設備面の不備(？)が残念でなりません。
南館の3階の朝食会場は夜はラウンジになり素敵なオルゴールの音色を聞かせてくれました。
古くは商工会議所だった建物の再利用で、これも素晴らしかったです。
他の部屋は分かりませんが、私は残念ながらもう宿泊はしないと思いますし、スタンダードのツインのお部屋を女子旅で使うことはお勧めしません。
タオル掛け、靴の置き場所など是非工夫して頂けたらと思って口コミ書かせて頂きました。
頑張ってるスタッフが勿体ない！
Friends_and_family Family
10/10
Exceptional
15 Mar 2026
BORHSIEN
很好
Partner
8/10
Excellent
03 Mar 2026
Koon Yan
房間較細 但算整潔 位置方便
Partner
8/10
Excellent
24 Feb 2026
WAI
地點很好, 很方便. 酒店很正常商旅
Friends_and_family Family
8/10
Excellent
21 Jan 2026
Patric
Ja
Friends_and_family Friends
6/10
Pleasant
09 Jan 2026
KATSUMI
スタッフの対応に若干不満あり。教育について疑問。リーズナブルな
ホテルならではの親しみやすさアピールなのか？
2/10
Poor
14 Dec 2025
CHIU KUEN
1. 酒店兩邊住房窗户都被大樓遮擋。
2. 房間電話打不到前台，又或者指示不足。
3. 没有瓶装水提供。早上退房退卡後忘了装水，结果就因為沒匙卡就再不能進裝水地方。
4. 只對部分客人在check in時有提供咖啡包和特別物资。询问後店員解釋跟訂房平台不一樣有關。其實有否這種小恩小惠不重要，重要是有種被分類和歧视不舒適感覺。
Friends_and_family Family
6/10
Pleasant
10 Dec 2025
おだ
なんか、他の地域のホテルとはご対応が違いました
Leisure Friends
10/10
Exceptional
08 Dec 2025
hiroyuki
客室は清潔且つ静かで落ち着く空間でした。
朝食も美味しく、良い旅となりました。
Leisure Partner
8/10
Excellent
10 Nov 2025
Chih Min
服務人員給予了極佳的協助。設施完善，早餐差了點。
Leisure Friends
10/10
Exceptional
05 Nov 2025
YUKO
客室も広くきれいで、快適に過ごせました。夜のオルゴールが聴けるバーがとても幻想的で良かったです。
Leisure Family
6/10
Pleasant
03 Nov 2025
Hiroshi
星野リゾートのホテルということで、楽しみにしていましたが…

チェックイン時刻より早めに到着したのですが、素っ気ない、特に丁寧な対応でもなく、荷物を預かっていただき散歩へ。

その後チェックイン時も、早口、聞き取れないご案内で、よくわかりませんでした。

外国のお客様に対応するためでしょうか、様々な国のスタッフがいらっしゃるようで、日本語でも対応されているようです。
が、よくわからない日本語もあって、戸惑いました。

聞き返したら、これを見てください、と小さいパンフレットのようなものを渡されました。

アメニティはロビーで必要なものを取っていくスタイル。

驚いたのは、部屋着をロビーで借りるようになっているのですが、ヨレヨレ、しかもかなり色の落ちたTシャツと短パンで、あれを着てリラックスして過ごせるとは思えませんでした。

7階まであり、客室数もたくさんあると思うのですが、エレベーターは1台しかなく、乗り込めるまでかなり待ちました。

室内は綺麗で、まあまあ快適でした。

ちょっと怖かったのは、ベッドのマットレス部分が、下の台より大きくて、ベッドの端にうっかり座ると、滑り落ちてしまうこと。
ベッドの台とマットレスのサイズが合っていないというのは…

洗面台、構造上、1度使うとかなり水跳ねをして、ビショビショになりますね。

室内、電気ポットはありましたが、飲料水の提供は無し。
カップはプラスチックで、チープな感じで残念でした。

チェックアウト時，２枚いただいていたカードキーを１枚室内に置いたままロビーへ下がってしまいました。
　
すると、チェックアウト担当の方が
「自分で取ってきてください」
といわれ、一瞬固まってしまったのですが、近くにいた日本人スタッフの方が「大丈夫です」と言ってくれました。
驚きました。

不思議な体験をした、という気持ちで、正直、次回も利用するかは分かりませんが、不快だったということも無く、チェックアウト担当の方が、正直にレビューして，とおっしゃっていたので、正直に書きました。

価格がもう少し安ければ、まあ仕方ないか、とも思えそうだし、星野リゾート、と書いていなければ、疑問も持たなかったかと思います。
Friends_and_family Family
8/10
Excellent
28 Oct 2025
Yun
接待的飯店人員英文很好，而且態度很親切，盡可能地回答了我們有的疑問，飯店地點非常棒，走路到各個景點都很近，飯店內部的氣氛也很舒適
Leisure Family
4/10
Poor
13 Oct 2025
MAMORU
風呂も無く、駐車場も利用出来なく不便
Friends_and_family Friends
4/10
Poor
11 Oct 2025
Mta
案内された部屋が清掃前でした。
Leisure Family
4/10
Poor
19 Sep 2025
Kei
最上級の部屋以外の殆どの部屋にバスタブがないのにびっくり。予約時の説明にも「バスタブ無し」とはどこも書いていないんですね。
大浴場がある訳でも無いし。
OMOってそう言うスペックなんだ！
Friends_and_family Friends
10/10
Exceptional
31 Aug 2025
Ching-Hui
The staff are nice and good location to sightseeing spot.
Friends_and_family Family
6/10
Pleasant
10 Aug 2025
masahiro
期待していただけに
綺麗でゆったりできたホテルでしたが
期待以上ではありませんでした
10/10
Exceptional
07 Aug 2025
よしこ
フロント、ナイトラウンジ、朝食ビュッフェとスタッフのみなさんが笑顔で迎えてくださり帰る時も優しくお声をかけてくださって気持ち良く楽しく時間を過ごすことができました
館内はとても綺麗で静か、客室も広く過ごしやすい空間でした
また滞在したいと思いました
Leisure Friends
8/10
Excellent
06 Aug 2025
Yoji
部屋の広さ、清潔さとも満足です。
朝食のビュッフェのメニューが多いです。

部屋にコヒーが置かれていないのが若干物足りなかったです。
Business_and_leisure Partner
8/10
Excellent
15 Jul 2025
Verified traveler
駐車場が限られていて、場合により遠くまで止めに行くのが面倒。館内は清潔感あり、サービスも問題ない。
Friends_and_family Family
10/10
Exceptional
03 Jul 2025
Hai Yiu
非常好，有機會會再預訂
Leisure Family
10/10
Exceptional
30 Jun 2025
Chi Wai W

1 night stay at Otaru

Very good hotel. Excellent location. Room is big and clean.
Friends_and_family Family
8/10
Excellent
11 Jun 2025
Wai Ching
今次跟朋友自駕遊，酒店門口有小量車位，泊滿了還有其他聯營的停車場可用，非常方便。酒店離小樽運河和小樽堺町通り商店街都好近，可以不用駕車都可以到達。最欣賞是酒店可以借音樂盒返房間，我非常喜歡。美中不足是沒有水提供。
Leisure Friends
8/10
Excellent
05 May 2025
Fumihiro
ゆったり過ごせて快適でした。
時間の都合でバーに行けなかったのですが、次小樽に行く際は利用したいです。
Leisure Partner
8/10
Excellent
02 Apr 2025
Verified traveler

広めの部屋で快適

トリプルに家族３人で泊まりました。広めの部屋で快適に過ごせました。トイレが少し臭ったのは気になりました。
ラウンジの小樽おつまみセットが良かったです。
Friends_and_family Family
8/10
Excellent
10 Feb 2025
Akiko
落ち着いた雰囲気でよかった。シャワーの使い方を理解するまで時間がかかりました。
Leisure Family
10/10
Exceptional
04 Jan 2025
KAZUNORI
大変良かったです!
Leisure Friends

Location & surroundings

Omo5 Otaru By Hoshino Resorts
1 6 31 Shikouchi, Otaru, Japan

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Omo5 Otaru By Hoshino Resorts

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