Name: Otaru Asari Classe Hotel
Address: 2-676 Asarigawa-onsen, Otaru, JP

2/10

Poor

16 Jul 2026

Chelsea

The hotel reeks of cigarette smoke and rooms are outdated and dirty with grime in the grout, decades old carpet and wall paper, and horribly uncomfortable beds.

Family_with_children

8/10

Excellent

17 Jun 2026

Janice

The massage chair was nice in the room.

Family

6/10

Pleasant

26 Apr 2026

William

Rooms were small. Staff was friendly. Enjoyed the evening piano music. breakfast if not included was relatively expensive.

Family

8/10

Excellent

05 Feb 2026

RAEWYN T M

Friendly staff, good amenities with a large lobby and fantastic onsen. A little dated but spacious clean rooms.

Friends_and_family Family

8/10

Excellent

05 Feb 2026

David

Staff friendly and helpful, spacious room and great onsen

Friends_and_family Family

8/10

Excellent

25 Jan 2026

Brian

They did not inform us upon check-in that a shuttle to Otaru-Chikko train station was available to reserve beforehand.

Leisure Partner

8/10

Excellent

24 Jan 2026

Simon

Large hotel. Easy parking. Great location close to ski field. Nice Onsen. Room quite spacious for Japan.

Self

8/10

Excellent

05 Jan 2026

Nestor

Everything related to the hotel was ok, but the problem came when I did the check in, it looks like on the web site when I choose my kids age they were considered as kids since they have 15, 13 and 6 but when I did the check in at the hotel they disagree on this and they asked me to pay more money even when my reservation was full paid. The wors was when I contacted Expedia they told me that there's nothing they can do so I have to pay, so be careful when you select how many adults are going with you because kids between 12 to 17 years old are considered adults and the app is not doing it. So again the hotel was great but the service from Expedia on this situation was horrible.

Leisure Family_with_children

10/10

Exceptional

02 Jan 2026

Toshimi

We stayed here for the hot spring and skiing. The sauna and outdoor bath were awesome – we loved them! The hotel itself is a bit old-fashioned and has a 90s atmosphere, but there’s nothing wrong with that. In fact, it felt like a nice cultural experience, a bit different from the usual modern hotels in Japan.

The only downside for me was the dinner option. There was only a set course menu, which didn’t work well for me because I was very hungry after snowboarding all day. The food was beautiful and delicate, but the portions were quite small – I could finish each dish in one or two bites, and then had to wait a while for the next course. That was a bit challenging when you’re really hungry.

Leisure Family

4/10

Poor

04 Aug 2025

Richard

Hotel room are old and air condition is very noisy

Leisure Family

8/10

Excellent

02 Aug 2025

Michael

.

10/10

Exceptional

28 Jun 2025

Raffi

Good way to Enjoy Otaru and surrounding areas

Fantastic place to enjoy nature and the surrounding areas of Sapporo and Otaru. Staff was super helpful. Room was clean. Breakfast was awesome. Piano play at night during the week was actually one of the highlights just sitting and listening to live play for an hour. Having a car helps getting around as there really is not much within walking distance. Many of the frost staff spoke English, but it’s definitely a hotel more for Japanese tourists. Onsen was also pretty good with the outdoor and indoor parts. The location is prime for venturing out in a bunch of directions to explore.

Friends_and_family Family

10/10

Exceptional

21 Jun 2025

Edson

Stayed in the western style room with open air hot tub. The room was quite spacious, especially compared to other hotels in Japan. The room came with a massage chair which we enjoyed. The hot tub was on the small side but was able to accommodate two adults, and the temperature was perfect! The dinner and breakfast at the hotel were both excellent. We only stayed one night but would have loved to stay longer

2/10

Poor

22 Sep 2024

JIXIANG

The hotel itself is very old, however it has been kept in the reasonable good condition. The room used to be smoking room, I can still
Smell the cigarette smell in the room. There is a safe in the room, please use it! I got my stuff stolen without knowing it till one week later. It’s very difficult to even tell the hotel that my belongs got stolen 5days after I checked out the hotel. Please keep your valuable in a secured place. There is a young male housekeeper and I suspect it was him took my stuff. Apart from that, The hotel staff in the reception and the restaurant they are extremely polite and very friendly. I would still recommend to stay in this hotel but just be aware of your belongings

2/10

Poor

17 Jun 2024

Dennison

The room was smelly with body odors. There are no towels in the room. The air condition is not working. No dinner available. Breakfast, for the price, should have been free. 30 minutes or more from town.

Leisure Self

10/10

Exceptional

21 Apr 2024

JUN

露天風呂で空がキレイに見えるのが好きです

Leisure Partner

10/10

Exceptional

28 Mar 2024

Christine

Very nice, clean, near bus station, near ski resort (0.3 mile). Excellent onset. But the mattress is too firm, hurt my back.

Leisure

6/10

Pleasant

13 Feb 2024

Jacob

Staff friendly. Dinner and breakfast were tasty. Close to ski field. But room is SO HOT. When we checked in we immediately turned off the heater. But hot air kept coming in from the vents. We opened our window all night to allow freezing air in to cool off. But did not sleep as we had to open and close window all night. We came for the onsen but didn’t use it because we didn’t want to get hot in the bath and then come back to hot room. No sleep. Sad stay. Not relaxing.

Leisure Family

8/10

Excellent

08 Feb 2024

Tarnie

We loved the outdoor/indoor hot spring and sauna. The place was very clean and easy parking. My only complaint is the bed was very hard (we had a twin room). Otherwise a great place to stay!

10/10

Exceptional

08 Jan 2024

Samantha

Enjoyed my stay greatly . Would definitely come back. Extremely close to ski resort . Walking distance to ski lift

Leisure Partner

8/10

Excellent

29 Dec 2023

Herr-Ling

Onsen hotel

Leisure

8/10

Excellent

18 Nov 2023

Yuet-Lin

Quiet neighborhood with nice just views.

Leisure Family

8/10

Excellent

24 Oct 2023

Yick Cheong

Sports facilities

Leisure Family

6/10

Pleasant

27 Jul 2023

SAKAE

Service is good everyone was very professional! But room was pretty dirty and moldy.

Leisure Family

6/10

Pleasant

27 Jun 2023

Rosing

This hotel really need update the room we stay are old smell and outdated we are kind of disappointed because we so look forward to this stay but everything are not reach standard
The gym is hot old with not much machine the pool need pay additional to go in it was just 1 indoor pool nothing exciting so don’t understand why they charge more on it and when check out they charge hotel fee

Leisure Partner

10/10

Exceptional

01 Mar 2023

Gary

The service is Amazing. The front desk manager is incredible. He even went so far as to call authorities when I didn’t come back from a backcountry expedition. They were ready to start the search if I hadn’t returned late that night.
I am truly Grateful for his attention to detail because of the dangerous backcountry terrain.

Leisure Self

10/10

Exceptional

14 Feb 2023

shane

excellent half board. Rooms a bit old fashioned. Staff very good. Onsen great

Leisure Partner

10/10

Exceptional

21 Jan 2020

Verified traveler

Nice stay

Everything is good except the breakfast is about average

Partner

8/10

Excellent

24 Dec 2019

TreyW.

Rooms need some updating, but the Onsen was amazing, especially outside when it was snowing. A little disappointed about the pool. I went to take my kids and they tried to charge me money. I already paid for the hotel and had to pay Onsen tax on arrival. Why should I have to pay for the pool that is part of the hotel. Overall it was a great experience and would stay again.

Leisure Family_with_children

8/10

Excellent

13 Dec 2019

Gra

It’s good to have hot spring in the winter. WiFi quality isn’t stable at room. But overall, it’s a hotel worthy of coming.

Leisure Friends

8/10

Excellent

05 Dec 2019

Verified traveler

Overall ok

Amazing place, but the hotel is a little run down.
Locations of rooms are also far from the reception area.

However, overall I would say it is a great place to spend the night

Partner

10/10

Exceptional

29 Nov 2019

Verified traveler

I was pretty appreciated with the private hot spring in the room and all experience in this hotel is good.

Leisure Friends

10/10

Exceptional

17 Oct 2019

JANE TING

Beautiful onsen. It will be good if the breakfast selection can alter everyday, maybe adding one or 2 new dishes. Overall good. Will recommend to friends.

Family

8/10

Excellent

26 Jul 2019

Verified traveler

Hotel with nice onsen and near Otaru

Good onsen hotel near Otaru city within 15 - 20 mins drive. Buffet breakfast with good selection of breakfast items. Room was spacious.

Partner

10/10

Exceptional

05 Mar 2019

Verified traveler

Besides the bathroom, everything was spotless. The room was HUGE and the private onsen was a god send. The staff remembered us and kept tabs to ensure we were enjoying our visit.

Leisure Partner

8/10

Excellent

11 Feb 2019

StevenChin

Everything is good but no much shop nearby the location.

Leisure Friends

10/10

Exceptional

10 Feb 2019

Jackson

Huge room, scenic ski location near Otaru

Family trip to the Sapporo snow festival. We booked this place largely based on price (everything in or near Sapporo was astronomical), but also because we had heard that Otaru is nice to check out (it is) and also - my favorite - because this sits right across from a small ski area. We took a day just for skiing and the area had a surprising amount of terrain and a not-so-surprising amount of phenomenal snow. At any rate, the hotel: the room was HUGE, and not just by Japanese standards, though a bit dated. The breakfast buffet was great. Only complaint is that you have to pay an additional fee to use the pool, which was quite nice - with a \"fenced-off\" shallow kids area.

Family

10/10

Exceptional

21 Nov 2018

Verified traveler

It was a great experience for our family in our first trip to Hokkaido. After a 30+ hour travels from Atlanta, GA, we wanted to just relax to recover from our trip. We were fortunate to have arrived just a half hour before the 3:00pm check-in time so we were able to get to our room quickly. The staff was very helpful in getting us all settled and we began unwind from the hectic travels. The hotel has convenient morning shuttle to Otaru station, which we took advantage. The location was very peaceful and the dining was superb to let us begin our fresh seafood experience. We reserved the room with a personal outdoor bath which we absolutely recommend a must have. We also loved the Japanese breakfast in the morning and since our son didn't quite enjoy the Japanese style, the western breakfast was very good as well. The only thing we would probably change is the time of year which we visited. The snow just started falling and we didn't get to take advantage of the slopes across the street. Overall, would definitely come back for our next visit in a few years.

Family

10/10

Exceptional

14 Aug 2018

Ada

Enjoyable Stay

Staff was friendly and helpful. It was nice that they reimbursed the bus fare from Otaru station to the hotel and had free shuttle the next morning. Quality of food for dinner and breakfast was good. I would stay here again.

Family

8/10

Excellent

14 Jun 2018

Cynthia

Nice cozy hotel

Facilities in hotel is nice and clean. But bed is a little too hard. Onsen facilities could also be better equipped with more final touches but generally is okay.

8/10

Excellent

15 May 2018

Verified traveler

Nice Quiet Getaway

Nice spacious rooms (perhaps too big), since there seemed to be a lot of wasted room that could have been used for an improved room setup (stayed in room with open air bath). Private open air bath with room didn’t feel that private, but still incredibly relaxing. Highly recommend signing up for breakfast and dinner package options (very good food and limited/no options outside hotel). Frustrated that high price paid did not seem to come with amenities...extra charges for use of swimming pool, ping pong, tennis courts, bus transportation to Otaru, etc. Staff didn’t speak English, but this was a good hotel if looking for a quiet getaway to relax for a few days.

Partner

6/10

Pleasant

20 Jun 2017

Kun Lam Ivan

Google translate could help

We use google translate alot, they need to have english speaking staff.

Partner

8/10

Excellent

22 Sep 2015

Verified traveler

Spacious room, great breakfast, but..

The room was spacious, and the futon (mattress) was very comfortable. Breakfast buffet was also very good.
However, for some reason, the hotspring has a smell of choline during the night I stayed that somehow defeated the purpose of staying in this place.

Family

6/10

Pleasant

01 Aug 2015

Verified traveler

nice

nice but not awsome

Family

10/10

Exceptional

03 Jun 2015

Zoel

Nice but a driving is best

Nice but you need a car to get here

Family

8/10

Excellent

23 Feb 2015

Verified traveler

Great hotel but not the closest to Otaru

Booked quite last minute and my stay is around the time of Otaru's snow night festival.
Not familiar with the area at all.
Thought this hotel is quite close to Otaru but it is actually 10 to 15 mins drive and on up a hill which is close to a ski area.
Funny thing is the GPS kept directing us to drive through neighborhood roads. On winter night, this is the worse thing that I imagine myself doing.
As well, Otaru's snow night festival ends at 9:00pm which is a bit earlier than I would have thought.
But the above is due to my lack of research.

Hotel overall is very good. Good big lobby area to hang out.
Room is cozy with different themes.
Onsen is not bad as well.

So if you do your research ahead, this hotel is worth the stay.

Family

10/10

Exceptional

15 Feb 2015

Verified traveler

Great

Wonderful friendly, helpful staff. Sublime outdoor onsen.

Family

8/10

Excellent

16 Sep 2014

Verified traveler

Nice place

I only stayed overnight as a stopover on a roadtrip, but the hotel was nice.

8/10

Excellent

26 Aug 2014

Verified traveler

Great Hotel to stay for visiting Otaru

If you are driving, this hotel is very good if you're planning to visit Otaru. Only 15 minutes drive to the main Otaru area. Room is spacious, breakfast is good, the only complaint is there's a bad smell coming out from the toilet. I didn't use the bathroom for shower and instead I use the public onsen bathroom which is more spacious and comfortable. Overall I would recommend this if you're looking for a reasonable price hotel to visit Otaru area.

Family

8/10

Excellent

22 Jul 2014

Verified traveler

Good facilities

The hotel has a swimming pool, an onsen, and a nice French restaurant. Offers free parking and free WIFI in room. The souvenir shop has good prices from melons to clothing.

10/10

Exceptional

16 Jul 2014

M

Great onsen!

Location is scenic and a bit out of the way but convenient enough to otaru if you have a car. Onsen was great with multiple pools including two outdoors (for women). For the price, this FAR exceeded my expectations. Breakfast buffet was also terrific.

6/10

Pleasant

11 Feb 2014

Jurei

Quiet Ski Onsen Hotek

Despite the good reputation of the hotel, the reception staff were poor in service, especially in advising guests about hotel facilities & nearby amenities. When we arrived early in the morning, we had a hard time figuring out what we could do while waiting to check in at 3pm. The reception staff were really ignorant or simply couldn't be bothered! Unexpected service from this hotel which was supposed to enjoy some good reputation. Nothing much to do around the hotel during winter except for skiing. Again, hotel couldn't offer any assistance in arranging for ski tour.

Partner

10/10

Exceptional

06 Jul 2026

Hongjoo

An old but convenient and decent hotel in every sense.

Partner

8/10

Excellent

28 Jun 2026

koichiro

私的にはちょうど良いベッドの固さでよく寝れました。自宅では硬めのマットを使ってます。

Family_with_children

10/10

Exceptional

25 Jun 2026

KENTA

客室が清潔で、スタッフの方も親切で良かった

8/10

Excellent

20 Jun 2026

Shuichi

朝食が美味しい。いつも満足してます。

Self

8/10

Excellent

17 Apr 2026

Yoshimi

ロケーションも良かった！あとお風呂は最高でした！！

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

ya-ting

飯店簡單，房間就是一般的飯店不會很新但是乾淨，很多滑雪訓練的大學生也住這間，但是晚上學生有點吵，隔音不太好，飯店自助式早餐好吃，有雪場免費接駁車很方便，晚餐選擇有點少，飯店前就有公車站，交通方便

Friends_and_family Friends

10/10

Exceptional

21 Mar 2026

lok sang

夠熱

Family_with_children

8/10

Excellent

19 Mar 2026

lok sang

還可以

Family_with_children

8/10

Excellent

22 Feb 2026

Yuet Wa Pauline

是

Family

10/10

Exceptional

09 Feb 2026

fujiwara

設備もスタッフも良かったです

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Carol

很好

4/10

Poor

03 Jan 2026

Yuk Kwan Carven

The hotel is quite old in general, not great in cleanliness

Friends_and_family Family

8/10

Excellent

01 Jan 2026

ATSUSHI

良い滞在でした

10/10

Exceptional

31 Dec 2025

shuko

食事も良くゆったり出来ましたです😊

8/10

Excellent

14 Nov 2025

MAYUMI

露天風呂の景色がイメージとは違ってビックリしましたが…
それはそれで良いとします。

又、行きたいと思います

Family

6/10

Pleasant

13 Oct 2025

Asami

三連休楽しく過ごせました。
客室も4人1部屋でしたし、また泊まりたいなと思っています。

Leisure Family

10/10

Exceptional

08 Oct 2025

Yat Lam Mag

Hello, I enjoyed my stay in Asari Hotel very much. The hotel provided excellent service and a good variety of activities to people enjoy the stay.
I'd like to express my appreciation to one of the lady staff at the front desk who helped me to make reservation in the morning of 8-Sep. I cannot speak Japanese fluently and she helped me with good support and in excellent manner. Thank you again! (I forgot to ask for her name tho.)
Speaking of the facility. Diff from other resort, they have sports center including a swimming pool, tennis court, squash / table tennis court and a gym. Although i found it is a bit old and lack of maintenance somehow, it gives us a chance to get sweats. A little bit of surprise, I like the onsen the most. There are outdoor pools as well and it is beautifully built and blended into the nature. You would find peace at night and be feeling energetic during your time in the onsen :)
In general, it was an unforgettable stay and I wish to come back again someday. Although we found there was some unpleasant smell in the room and in the bathroom. Hope it will be improved in the future.

Partner

10/10

Exceptional

09 Sep 2025

TADA

スタッフの方々がとても親切でした

10/10

Exceptional

04 Sep 2025

????

部屋が広くて良かったです　昔ながらの旅館の雰囲気が楽しめました

Leisure Family_with_children

10/10

Exceptional

26 Aug 2025

??

文句がない。完璧。また行きたい。

Leisure Family_with_children

10/10

Exceptional

22 Aug 2025

Katsuhito

卓球施設は良いが料金が高い。

6/10

Pleasant

06 Aug 2025

HISAKI

アジア系の外人が多い

Business_and_leisure Self

10/10

Exceptional

22 Jul 2025

AKI

リニューアルされているのか、客室がとてもキレイでした。裏が山なので、ニュースなどで話題になってるのもあり、熊が出ないか不安で露天風呂はあまりリラックス出来ませんでした。でも、室内用風呂付きの部屋にしたので、少し不安はありましたが温泉は楽しめました。

Business_and_leisure Partner

10/10

Exceptional

17 Jul 2025

MAYUMI

同級生と楽しい旅行になりました。

お部屋は最高です😃

Leisure Friends

4/10

Poor

15 Jul 2025

Michiko

部屋の電気の数が少なすぎて部屋が暗かった。エアコンから常にカタカタと音がしてうるさかった。

8/10

Excellent

08 Jul 2025

MITSUHIKO

氷があったり、ピアノ演奏はよかった

Leisure Friends

10/10

Exceptional

18 Jun 2025

masaharu

ホテル内でプールやフィットネスや
ボディケアなど色々な施設が有り、
スタッフの対応も良く　良い旅行が出来ました。
良いホテルだと思います

Leisure Partner

8/10

Excellent

16 Jun 2025

tomoko

全体的には大変良かったと思います。お食事も大変美味しく、スタッフさんのサービスも良かったです。ただ、朝、工事の方が、窓の外に見えた時はびっくりしました。チェックアウト後から始めて頂く事はできなかったのかな？と感じました。

Leisure Friends

8/10

Excellent

16 Jun 2025

Kwan Sop

호텔은 오타루 시내에서는 좀 떨어져 있지만 나는 자전거 여행이라 크게 문제될 게 없었음..
오히려 식사하고 좀 떨어진 거리를 자전거타고 투숙히러오는 게 좋았음..(오타루운하에서 약11km)

전원 변환 어댑터를 호텔카운터에서 빌려주었기에망정이지 안그랬으면 주위에 편의점도 없고 낭패 보았을 것임..

노천탕 포함 대욕장이 있어서 좋았음..

Self

8/10

Excellent

09 Jun 2025

Osamu

温泉は広くて気持ち良かった❗️

4/10

Poor

23 May 2025

Verified traveler

すべてが「ちぐはぐ」

昔からよく名前を耳にしていたホテルでしたので、今回初めて宿泊してみました。結果としては、残念ながら期待外れでした。一言で言えば、すべてがちぐはぐな印象です。

レストランでの食事には地元の食材がふんだんに使われており、料理のクオリティ自体は非常に高く、満足できるものでした。しかしその一方で、ディナーの時間帯にも関わらず、レストランの入口付近には翌朝のバイキングで使われる食器などが無造作に置かれたままで、雰囲気が台無しでした（その方がスタッフの方にとっては効率的なのでしょうが…）。

お風呂に関しては、屋内の浴槽も広めで、サウナもあり、全体としてはリラックスできる空間に感じられました。ところが、楽しみにしていた露天風呂では、湯船に無数の虫が浮いており、非常に残念でした。自然に囲まれた立地とはいえ、あの状態では風情も何も感じられません。

夕食後にはロビーでピアノの弾き語りがありました。30分ほど続く本格的な演奏で、これを無料で毎日（？）開催しているのは素晴らしい試みだと思います。ただ、せっかくの演奏であっても、スタッフからの簡単なピアニストの紹介がないことや、演奏中にもレストランの片付けで大きな音が立っていたことなど、周囲の配慮がまったく感じられなかったのが惜しまれます。

チェックアウト後は、駅までの無料送迎バスを利用しました。出発時間前に乗車し、他の宿泊客と一緒に待っていましたが、定刻になってバスに乗り込んできた運転手（ホテルのスタッフの方でしょうか）は、「お待たせしました」や「出発します」といった声かけもなく、無言のまま出発。ホテルの玄関先で笑顔で手を振っていたスタッフの姿とは対照的で、少し残念な気持ちになりました。

以上、わずか一泊の滞在でしたが、ホテルのさまざまな場面で「ちぐはぐさ」を感じる機会が多くありました。この投稿欄では、ホテルのスタッフの方が毎回丁寧に返信されているようですが、表面的な対応にとどまらず、どうすればより良いホテルになるのか、根本から見直す姿勢が求められているように感じました。

Friends_and_family Family

10/10

Exceptional

09 May 2025

Mariko

食事の際には高齢の母にも気を遣っていただき味も満足するものでした。毎回リピートしています

Leisure Family

8/10

Excellent

29 Apr 2025

Eriko

お風呂、食事、施設等とても良かったです
畳に寝たのですが、敷布団がぺちゃんこで熟睡できませんでした
そこが良ければ最高でした

Leisure Family

6/10

Pleasant

28 Apr 2025

Shogo

室内禁煙でしたが、客室露天風呂に入っ

10/10

Exceptional

14 Apr 2025

Joyce

服務員都非常有禮貌，英語能力比較高，亦非常願意幫忙。服務超水準，晚餐亦很美味！

Friends_and_family Family

8/10

Excellent

31 Mar 2025

Yasuyuki

雪景色がとても綺麗で、素敵な滞在となりました。朝食はお漬物や朝粥等、ヘルシーで美味しかったです。ありがとうございました。

Leisure Family_with_children

10/10

Exceptional

26 Mar 2025

Fumiko

子供の頃から家族で滞在していたホテルで、今回は娘達と参りました。お食事について快く相談にのって下さり、素敵なメニューにアレンジして頂き、親子でワクワクして参りました所、期待以上に高いクオリティで最高に美味しく美しいお料理をご用意頂きました。スタッフの対応も大変丁寧で感じが良く、今後これ以上の経験は出来ないものと思っております。素晴らしい時間を過ごす事が出来、心から感謝いたします。ホテルの皆様ありがとうございました。

Leisure Family_with_children

10/10

Exceptional

03 Mar 2025

Frankie

小樽之旅

溫泉浴場環境很好，性價比高
房間比較舊，床亦比較細
酒店位置比較遠離市區，是自駕會比較方便

Friends_and_family Family

8/10

Excellent

27 Feb 2025

Junko