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Tabist Fami The Green Otaru

Hokkaido · Japan

Inaho1 4 11View location

7.2/10Very good1,001 Reviews
Cleanliness7.0/107.0
Service7.6/107.6
Comfort6.8/106.8
Condition6.8/106.8
Neighborhood8.6/108.6
Amenities6.8/106.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Tabist Fami The Green Otaru

The establishment's common areas include Wi-Fi internet connection. The hotel provides 24-hour reception. The premises offer accessible public areas. The hotel may charge a fee for some services.

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A stay at Tabist THE GREEN OTARU places you in the heart of Otaru, within a 5-minute drive of Otaru Canal and Otaru Music Box Museum. This hotel is 1.6 mi (2.5 km) from Shin Nihonkai Ferry and 2.1 mi (3.4 km) from Otaru Tenguyama Ropeway.

Make yourself at home in one of the 204 air-conditioned guestrooms. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and in-room massages, and housekeeping is provided daily. Featured amenities include a computer station, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Smoking areas

Check-in and check-out

Check-in from 3:00 PM
Check-in until 5:00 AM
Check-out until 10:00 AM
Minimum check-in age 15

Hotel policies

No cribs (infant beds) available Noise-free rooms not guaranteed Unicode Support false Professional property host/manager Pets not allowed

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
    • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • Hot springs access available from 3:00 PM to midnight.
    • Only registered guests are allowed in the guestrooms.
    • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Additional fees apply to children 0-12 years old for breakfast.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a fire extinguisher
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    15
  • Optional fees
    • Fee for buffet breakfast: approximately JPY 1300 per person
    • Self parking fee: JPY 1500 per night
    • Late check-out fee: JPY 1000 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Russian

    Japanese

    English

Nearby attractions

Nichigin-dōri 0.4 km / 0.3 mi
Otaru City Art Museum 0.5 km / 0.3 mi
Otaru City General Museum Ungakan 0.6 km / 0.4 mi
Bank of Japan Museum 0.6 km / 0.4 mi
Otaru Canal 0.6 km / 0.4 mi
Otaru Art Village 0.6 km / 0.4 mi
Stained Glass Museum 0.7 km / 0.4 mi
Sakaimachi Street 0.8 km / 0.5 mi
Old Endo Matabei House 0.8 km / 0.5 mi
Suitengu 1.2 km / 0.7 mi
Tomioka Catholic Church 1.3 km / 0.8 mi
Ironaifuto Park 1.3 km / 0.8 mi
Park Otaru 1.3 km / 0.8 mi
Rinyu Morning Market 1.3 km / 0.8 mi
Kitaichi Venezia Museum 1.4 km / 0.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 33
  • Family rooms
  • hotel
  • Wheelchair-accessible
  • 24-hour reception
  • Wi-fiExtra charge
  • LaunderetteExtra charge
  • 24-hour securityExtra charge
  • Hotel safeExtra charge
  • Currency exchange facilitiesExtra charge
  • Lift accessExtra charge
  • Towels and bed linenExtra charge
Show 1 more facilities & services
  • Non-smoking establishment
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tabist Fami The Green Otaru

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM DELUXE NON SMOKINGFAMILY ROOM • DELUXE NON SMOKINGFAM.DX-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    DELUXE NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tabist Fami The Green Otaru

    FAMILY ROOM DELUXE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    DELUXE NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DX-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tabist Fami The Green Otaru

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN ECONOMY NON SMOKINGTWIN • ECONOMY NON SMOKINGTWN.EY-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    ECONOMY NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tabist Fami The Green Otaru

    TWIN ECONOMY NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    ECONOMY NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.EY-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN NON SMOKINGTWIN • NON SMOKINGTWN.NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tabist Fami The Green Otaru

    TWIN NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tabist Fami The Green Otaru

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CITY VIEWTWIN • CITY VIEWTWN.CV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tabist Fami The Green Otaru

    TWIN CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ECONOMYRoom • ECONOMYROO.EY

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tabist Fami The Green Otaru

    Room ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tabist Fami The Green Otaru

    QUADRUPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN ECONOMYTWIN • ECONOMYTWN.EY

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tabist Fami The Green Otaru

    TWIN ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM DELUXEFAMILY ROOM • DELUXEFAM.DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tabist Fami The Green Otaru

    FAMILY ROOM DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIORTWN.SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tabist Fami The Green Otaru

    TWIN SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXE NON SMOKINGQUADRUPLE • DELUXE NON SMOKINGQUA.DX-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tabist Fami The Green Otaru

    QUADRUPLE DELUXE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DX-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIOR NON SMOKINGTWIN • SUPERIOR NON SMOKINGTWN.SU-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tabist Fami The Green Otaru

    TWIN SUPERIOR NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM BUNK BEDFAMILY ROOM • BUNK BEDFAM.BK

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    BUNK BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Tabist Fami The Green Otaru

    FAMILY ROOM BUNK BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    BUNK BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.BK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Tabist Fami The Green Otaru

7.2
Very good
1,001 Reviews
Cleanliness
7.0 /10
Service
7.6 /10
Comfort
6.8 /10
Condition
6.8 /10
Neighborhood
8.6 /10
Amenities
6.8 /10
100 reviews shown
8/10
Excellent
07 Apr 2026
Lucia
Very easy and close to get to from the station. Staff were pleasant. Coffee and seating in the foyer was very helpful coming in from the cold weather in February. Breakfast was across the road in the other building if you wanted it.
Partner
10/10
Exceptional
18 Mar 2026
josh
Onsen was excellent on property
Friends_and_family Friends
10/10
Exceptional
05 Mar 2026
Khalafallah
良かった
8/10
Excellent
25 Jan 2026
Sam
Very comfortable room and great privacy. The onset facilities were excellent as well
Leisure Self
6/10
Pleasant
01 Jan 2026
Fengrui
Staff was nice but conditions are not good.
8/10
Excellent
28 Dec 2025
Bee Cheng
The hotel’s location is ideal. Shopping malls, convenience stores, drugstores, food options, and the JR station are all within a 10-minute walk. The hotel also has an onsen located right next to the main building. Self check-in and check-out are fast and convenient.
Leisure Family
4/10
Poor
28 Feb 2025
Robert Kai Fu
Check in was smooth and quick. Only downside was our hotel room’s toilet had a really awful smell which don’t go away. Also as our room located at the opposite second building and the access needs to pass by the restaurant which have strong cooking smell. So if you have plan to stay this hotel, remember to request at the main building or just simply just choose other hotel.
Leisure Partner
10/10
Exceptional
24 Feb 2025
Tsz Chung
Was good location and clean, helpful service
Leisure
4/10
Poor
14 Feb 2025
Arden

The onsen makes up for it, I guess?

The good -The onsen and sauna are great. Clean and excellent condition. The free coffee / espresso is quality. 2-3 short blocks to otaru station. The bed itself is reasonably comfortable. The large table in the common area of the lobby is appreciated.

The bad - this is a run down hostel - even the main building is hostel style. We kind of thought the annex was a hostel andain building more of a hotel. But if you are expecting a hotel, it's not. Rooms are tiny. Carpet and walls in hallway and elevator are dirty. Window frame in room is chipped / worn. Cabinet appears from '70s. Bathroom is a pod and is cruise ship tiny. It just does not feel comfortable here. Breakfast is in the annex building across the street. We checked it out but 1800 yen for runny eggs, ham, and white buns w 3-4 Asian options - we took a pass and found the quality and selection at 7-11 was quite a bit better.

All in all, the coffee and the onsen get 2 points each. And the bed gets a point. 5/10 feels too generous.

If you can kind of turn a blind eye to some of the negatives I mentioned above and focus on the positive, you will likely enjoy the onsen and the coffee.

If you are going to ski, you won't be able to beat the powder snow in Hokkaido.
Partner
8/10
Excellent
14 Feb 2025
Toshiko
Covering pretty much what I need.
Staffs are nice. Locations good. Public bath is very good.
The only thing is need education/guide how to use facility properly for people from over seas.
Very nice bath facility but one day was very dirty water, and I was not able to use a large bath tub, so as other a few Japanese people same time in the bath.
Leisure Self
4/10
Poor
09 Feb 2025
Daf

What did I pay for

So I believe this is just because I booked last minute but I cannot believe I paid 39,000¥ for a hostel not hotel!
I must say the Douro was a good touch yet there was not locks on the rooms just a curtain & no standing room writhing the room just a bed & desk with a safe for valuables, if I paid 10,000¥ for this I wouldn’t be complaining yet when I almost paid quadruple that. This is a joke
Self
10/10
Exceptional
08 Feb 2025
Cliff
Three blocks from the train station. Nothing to be upset about here for the price.
Self
4/10
Poor
29 Dec 2024
Jason

1 star, not even close to 3

I believe prison cells are larger. Claustrophobic bathroom, couldn't be any tinier. Paper thin walls. Super loud cleaning staff. Overcooked, lukewarm fish for breakfast. No friendliness of staff, just a machine. This is not a 3 star hotel, at all.
Self
6/10
Pleasant
20 Sep 2024
KT
Tabist the Green was great in terms of location. Other than that, the property was old and worn; the sentó was across the street (so not easily accessible); check in was confusing (the self check in screen indicated we would get two keys, but we only received one); the bathroom was tiny, even by Japanese standards, and they entire property smelled old and smoky.
Business_and_leisure Family
10/10
Exceptional
29 Aug 2024
Seth
5 stars
8/10
Excellent
07 Jan 2024
Lili
The room is very small especially the bath room, hard to move around. The wall is thin, can hear next room talking louder. But the location is really good. Walkable distance to otaru station, Otaru canal. Front staff is nice too. Help us to make a phone call to my next hotel in Niseko.
Leisure
2/10
Poor
30 Aug 2023
Imran
When I booked and paid, car parking and breakfast was included. But when I checked in, car parking and breakfast was not given and asked for extra charges. They are making fool
6/10
Pleasant
22 Sep 2020
Joanna
There is good customer service, but overall, the stay was average.

There are multiple buildings for different rooms and it wasn't clear to many of the guests which building was theirs or how to even enter the hotel.

The hotel was alright, but there was nothing outstanding about it. There is a soup curry restaurant on the first floor of one of the hotel buildings, but no free breakfast/dinner.

The bathrooms are really small and the pillows are really lumpy. The fridge wasn't on and you had to turn it on yourself. There was no sign that even said you had to turn it on.
Leisure Friends
8/10
Excellent
03 Mar 2020
Karl

Good value with great location

Good value for money. Very close to train station.
Friends_and_family Family
10/10
Exceptional
19 Feb 2020
Verified traveler
Very good location abt 5min walk from Otaru Station, near to Otaru Canal, bus to Tenguyama and Sakaimachi, basically near to everything.Breakfast is good and value for money, staff is courteous and helpful.
Leisure Family
6/10
Pleasant
15 Feb 2020
J
Good location but quite old, lobby smell smoke cigarettes.
Leisure Friends
10/10
Exceptional
12 Feb 2020
Jennifer
The room was excellent and free coffee & tea in the lobby was a big plus.
Leisure Friends
10/10
Exceptional
12 Feb 2020
Verified traveler
budgeting hotel and good service accordingly. Near by the canal and markets arroung makes more convinient stay in the property

Leisure Self
8/10
Excellent
12 Feb 2020
Kai Hin

Good for money

Just a old hotel but valuable for money. Go there without expectation is earlier for your acceptance.
Partner
8/10
Excellent
09 Feb 2020
KS
Close to the train station. The price that we paid during the winter snow festival season is quite cheap. However, there is a little unpleasant smell in the toilet, and the hotel has changed name to “The Green” - so it can be misleading to find the “Smile Hotel”
Leisure Friends
10/10
Exceptional
02 Feb 2020
Nadiah
It is near to the otaru canal and otaru harbour. You may also walk to the music box musuem. It took only 20 minutes. For me, it is very convenient.
Leisure Friends
8/10
Excellent
30 Jan 2020
Verified traveler
Really difficult to bath if you are bigger than normal
Leisure Family
8/10
Excellent
12 Jan 2020
Verified traveler
hotel may consider to provide free parking. one more escalator is needed.
Leisure Friends
10/10
Exceptional
11 Jan 2020
Martina

Great family room in a great location.

Loved this place. We were in a tatami room. Fit 4 people comfortably. All amenities provided and the room was clean and well maintained. Big venue but check in was quick and efficient. Good proximity to the train station as well as local attractions. Loved it.
Family
8/10
Excellent
30 Dec 2019
Kylie
Even though a little dated the room was really clean. Plenty of room for 4 people and bags, ski gear etc. Breakfast in the restaurant across the road was really, really good. Hotel is in a good location. Easy walk to the station, the canal area and restaurants nearby. Staff didn’t speak much English but seemed very friendly and were as helpful as they could be.
Leisure Family
6/10
Pleasant
25 Dec 2019
Patricia
Beds were comfy however the bathroom is very small. Not much room to move about. Room was basic. walking distance to otaru canal and HK porter railway.
Friends_and_family Family
10/10
Exceptional
24 Dec 2019
SIA

Good location

Very good location and clean hotel!! I
Friends_and_family Family
6/10
Pleasant
15 Dec 2019
DUANGNAPA
Easyvto access, near train station.
Friends_and_family Friends
10/10
Exceptional
11 Dec 2019
Therese

The Green Otaru review

The dormitory rooms at The Green Otaru also included a housekeeping service. The rooms were clean and allowed for ample privacy. The hostel is close to the JR station and walking distance to the canal.
Self
2/10
Poor
12 Oct 2019
Shigeru

Simply very bad hotel

This was my first night in Hokkaido and first stay in Smile hotel.
Front desk gave me the impression of a bad mood.
My room was ridiculous, there were a desk and chair but room was too small to sit in a chair.
I won't stay in Smile hotel again unless there is no other choice.
Self
8/10
Excellent
08 Oct 2019
Verified traveler
The building is near jr otaru, is a brand new. Staff very helpful. Free coffees
Leisure
10/10
Exceptional
30 Sep 2019
Rhett

Great hotel in a great town

Perfect location and perfect price. Can not fault it.
Friends
6/10
Pleasant
24 Sep 2019
Keith

Underwhelming but Good Location

Very much like a capsule but without the privacy. Hard to rate, nothing really wrong but no atmosphere at all in the dorm. Maybe main hotel more personable. Price reasonable.
8/10
Excellent
22 Sep 2019
KA FAI KEVIN
Room is small but location us very good. Staffs are helpful.
Partner
10/10
Exceptional
08 Sep 2019
Verified traveler
It’s a great place to stay at, they got everything you need
8/10
Excellent
30 Aug 2019
Verified traveler
The staff was wonderful and very polite and helpful. They kindly allowed us to stow our luggage before the check in time.
Leisure Friends
4/10
Poor
13 Aug 2019
Angelia

Improvements Needed

Room and Beddings felt so dusty. Couldnt sleep throughout the night.
Family
8/10
Excellent
25 Jul 2019
Verified traveler
I think that you generally get what you pay for, and at this, Smile Hotel Otaru more than meets the expectation. It has a splendid location (just 3-5 minutes away from Otaru Station), a friendly receptionist/check in staff, and a spacious communal lobby - free drinks and coffee are provided, although we didn’t know how to use the coffee machine and didn’t bother asking for help.

The room which I was in has a pretty comfortable bed and space. Toilet, though, is tiny and feels cramped. The thing that could be further improved on is the cleanliness of the room - we found nooks and crannies filled with dust - it seemed like places that are not immediately visible are skipped in the cleaning process.
Family
2/10
Poor
11 Jul 2019
Hye Kyeong Cho

The hotel overcharged too much

It was terrible
Family
10/10
Exceptional
01 Jul 2019
EDMUND

Hidden gem in Otaru

Very decent place to stay. Considering the location feel that it is reasonably priced. Building and rooms are a little old but very comfortable. Conveniently located nearby Otaru Canal, eateries and shopping mall. Very pleasant stay.
Family
4/10
Poor
09 Jun 2019
Anonymous
Check in at one building and cross the street to get to your room in the other. Really old building, roon and amenities. Not very clean. Very over prices for what is offered.
Leisure Friends
8/10
Excellent
29 May 2019
Verified traveler
rooms abit small but cant complain much. Overall is good.
Leisure Partner
2/10
Poor
20 May 2019
Verified traveler
Staff were rude and unfriendly. Using mobile while doing my check in. Unable to give proper instruction on how to access to the annex block. Kept our car keys and we dont know why. No explaination given.
Leisure Partner
4/10
Poor
16 May 2019
Chia
The sign board is misleading. Hitel is near to jr stn . We dont comfortable staying coz we couldnt sleep the whole nite n had bad dream. Room is ver small too
Partner
8/10
Excellent
18 Apr 2019
Nutsuporn
Hotel locate in center area, convient for tourist like my family. This hotel also have car park services next to hotel.
Leisure Family
10/10
Exceptional
21 Mar 2019
Verified traveler

awesome stay in SMILE HOTEL

everything from check in and our stay.... FANTASTIC.
Front desk greetings with smile on their faces, very accommodating. Thoroughly enjoyed our 3 nights stay. Though breakfast was simple but delicious. We had an option for breakfast, Western or Japanese. all of us during our 3 days stay had Western. They also provide free coffee in the lobby.
only set back, during booking - had requested for NON SMOKING ROOM. unfortunately, one room had the cigarette smell. Complained to front desk and they were quick to response and provide air freshner. it does help but it would be good if they could have replaced another room.
Friends
8/10
Excellent
15 Mar 2019
Phan

Good

Perfect local area and normal service.
8/10
Excellent
05 Mar 2019
Verified traveler

Great location, comfortable.

A great place to stay near the Otaru JR Station – probably only about a 5 minute walk. The dormitory style rooms are basic, but comfortable. Although the bathroom situation can be a little strange as there's only 1 toilet in one of the setups.
8/10
Excellent
11 Feb 2019
stevenchin
Small room but value for money
Leisure Friends
8/10
Excellent
10 Feb 2019
Verified traveler
Near the Otaru Station save the moneys for taxi. The price is not expensive
Leisure Family
10/10
Exceptional
29 Dec 2018
KarMun
great location
10/10
Exceptional
28 Dec 2018
Janell
Very near to Otaru Station, excellent value for money (I paid under 100 for 2 nights for 2 ppl)

Dont expect a 5 star hotel but this really has everything you need
2 washing machines and dryers.
Try to stay in the main building as thats where reception is. Otherwise you will have to cross over to annex (across the road)
10/10
Exceptional
09 Dec 2018
Verified traveler
The hotel staff and location is very convenient to stay
Parking charge is only 1,000 JPY cheaper than outside parking
Very appreciate all service
8/10
Excellent
20 Jul 2026
Manabu
スタッフの対応が感じ良くて、チェックイン機の操作もアシストしてくださいました。施設の古さは否めませんが、メンテナンスは行き届いており、室内は清潔が保たれていました。大浴場は鍵付きロッカー完備、浴室はきれいで快適でした。ただ、館外にあり一度道路に出ないと行けないので、さすがに備え付けの部屋着では抵抗があるので、軽装があればと思いました。新千歳行きのバス停が近くにあるので、立地も良いです。
Self
6/10
Pleasant
11 Jul 2026
Taishi
冷房がダイレクトにベッドに当たるので寒かったです。
Business
8/10
Excellent
28 Jun 2026
RYO
ドミトリーでしたが、クーラーは一つで各スペースにはカーテンで仕切られているため冷風が中に入って来にくい仕様です。6月下旬で少し暑く感じました。
Self
8/10
Excellent
21 Jun 2026
KONDO
ありがとうございます
Self
4/10
Poor
21 Jun 2026
tatsuya
Every room seems to be too small including mine. Mine is almost the same size as the bed. If price is reasonable it would probably be ok but this time it was too much over priced due to high demand in the region I guess. I would never stay here unless reasonably priced.
Self
8/10
Excellent
25 May 2026
kenji
立地場所良かったです。
フロントに電話しても混み合ってるので繋がりにくいでした。
8/10
Excellent
14 May 2026
Noriyuki
お風呂が良かったです！　
Self
2/10
Poor
22 Mar 2026
Aya
大浴場は一度ホテルの建物を出ないといけなかった為、部屋でシャワーを浴びたところ、排水口が詰まってたため、部屋まで水浸しになった！最悪でした
8/10
Excellent
28 Feb 2026
Zenichiro
大浴場はサウナなどもあり、とても満足しました。部屋もうるさいなどの被害はなく満足です
Friends
8/10
Excellent
27 Feb 2026
makoto
サウナが良かった。サウナー向けだったが、サウナ目的に泊まりに来るだけの価値はあり。
Self
8/10
Excellent
23 Feb 2026
TAKEO
部屋は狭くて暑かった、夜中はほかの部屋がうるさいのは良くない。大浴場があって立地も良いので、安く済ませたいならいいと思います。
10/10
Exceptional
15 Feb 2026
YIYI
服務人員熱心友善
Friends_and_family Family
10/10
Exceptional
13 Feb 2026
takahiro
良かったです。また利用したいです。
Self
8/10
Excellent
11 Feb 2026
Yohei
建物は古いがドミトリースペースはリノベされていて清潔感がある。スタッフは適切に対応してくれた。
Leisure Self
6/10
Pleasant
10 Feb 2026
アキラ
特に無い
10/10
Exceptional
07 Feb 2026
Joel
Great place to stay.
Friends_and_family Friends
8/10
Excellent
06 Feb 2026
HUI CHEN
1、客房床頭架上灰塵很多
2、一進房內靠近桌邊有海鮮腥味散不去
3、房間是用門簾取代門，稍微有些不安
4、房間內沒有垃圾桶
5、房間內只有一盞微弱的燈很暗看不清楚
6、未睡，看到枕頭上有一根頭髮及死掉的小黑蟲
7、房價算很便宜（跟其它飯店比）
8、無法聊天，隔壁在做什麼都很清楚。手機要開靜音
9、沒有電梯，拿行李箱費力（爬三層樓梯）
Friends_and_family Family
8/10
Excellent
15 Jan 2026
Kzuya
朝食食ってねーし車で行ってない
Leisure Friends
8/10
Excellent
12 Jan 2026
koichiro
スタッフの対応が良かったですね！
Leisure Family
8/10
Excellent
04 Jan 2026
Ryuji
３度目の利用でしたが、とても良かったです。
Business Self
6/10
Pleasant
01 Jan 2026
YU TING
房間廁所都小 設備老舊
Friends_and_family Family
10/10
Exceptional
20 Dec 2025
Maya
受付の方の対応も良く、快適に過ごせました。
Leisure Self
8/10
Excellent
16 Dec 2025
Ryuji
何よりも立地が良く、駅に近いこと、運河までもそう遠くないことが良かったです。冬で路面が凍結していて、歩きづらいという現状での評価です。
8/10
Excellent
15 Dec 2025
KAZUHIKO
大浴場がキレイだった
8/10
Excellent
15 Dec 2025
AKIRA
駐車料金が高い
Partner
10/10
Exceptional
08 Dec 2025
Hiroshi
お風呂が別棟だった点と、設備の老朽化で⭐︎4とさせて頂きました。
本館内に風呂はあると誤解してました。
雪積もる季節を考えると本館でも一度外に出る事を考えると-⭐︎かなと思いますが、セイコーマートが近いので、気持ちとしては、4.５です
Leisure Self
10/10
Exceptional
19 Nov 2025
SHIGERU
対応がよかったです
6/10
Pleasant
09 Nov 2025
Mieko
室内はきれいでした
空調が少しうるさく感じました
8/10
Excellent
26 Oct 2025
MUTSUKO
コスパが良く朝食は無しにして近くの朝市で食べたので満足しました。
Leisure Partner
6/10
Pleasant
25 Oct 2025
Eiichi
小樽グリーンホテル（旧館）を選んだ理由は仕事で小樽に滞在した時に利用したホテルです。懐かしく、過去を想いながら宿泊しました。老朽化が仕方がないが、以前と比べて値段も高くなりました。
4/10
Poor
12 Oct 2025
SHIGEMI
多分隣の部屋の方が大きい声だったのかもしれませんが、
夜中ずーっと話しているのが聞こえました。大騒ぎしているわけではありませんが、結構響きました。
朝方は鳥の鳴き声がうるさく熟睡できませんでした。
浴室はあまり清潔ではありませんでした、換気扇に大量のごみがついていたので心配でした。
また、23:00ゴロに通りの向かいのお風呂にいきましたが、1階の自動扉がひらっきぱなしになっていてセキュリティ面不安を覚えました。手で閉めましたがきちんとしまらなかったです。
温泉施設はとてもきれいでいいお湯でした。
Leisure Self
4/10
Poor
02 Oct 2025
Akira
え
4/10
Poor
04 Sep 2025
HISAO
観光地であるため、料金が割高となるのは理解できます。
しかし、一般的なビジネスホテルよりもコンパクトな室内です。
さらに古いホテルであることを考えると、お得とはいえません。
エアコンは使えますが、風量設定が反応しませんでした。
強風のままとなり、うるさくて寒いです。
Leisure Partner
6/10
Pleasant
02 Sep 2025
Tsuyoshi
施設自体が前時代的。今どきトグル型のトイレのフラッシュレバーは無いでしょう。
たまたま部屋が無く、和室に宿泊した。最低限の備品だったが、部屋に座椅子くらいは欲しかった。部屋は清潔でした
施設の古さ以外はスタッフのマインド含め良かったです。
Business
10/10
Exceptional
29 Aug 2025
HIROSHI
快適でした。
Leisure
8/10
Excellent
23 Aug 2025
TOMOMI
温泉が朝9時までやっていて。満足。コンビニも近いし、駅からもちかい。ホテル代が高騰しているので、コスパも良かった。
8/10
Excellent
17 Aug 2025
Yusuke
三角市場や運河に近いので観光に便利でした。
Leisure Family_with_children
6/10
Pleasant
17 Aug 2025
Yoji
温泉施設が良かった。
10/10
Exceptional
12 Aug 2025
Ryutaro
風呂場が新しくてよい
10/10
Exceptional
11 Aug 2025
MIYOKO
ホテルの内容で食事は別館何時から始まるのか　お風呂もホテルから出て横にある事とキーカード持参する事はチェックインで説明なく、部屋にも案内の説明書がなかった点です。お風呂はとても良かった
Leisure Family
6/10
Pleasant
08 Aug 2025
Tomoko
スタッフの対応が最高です
小樽では　いても利用してます
4/10
Poor
23 Jul 2025
Verified traveler
トイレ臭が酷く、バスルームが臭い。
部屋自体は満足です。

Location & surroundings

Tabist Fami The Green Otaru
Inaho1 4 11, Otaru, Japan

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Tabist Fami The Green Otaru

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