Name: Grand Park Otaru
Address: 11-3 Chikkou, Otaru, Hokkaido, 470008, JP

6/10

Pleasant

21 Jul 2026

Ken

not sure if the property is old but the room just smelled like cigarettes and it made my allergies act up pretty badly while i was staying there. While the view was excellent but i didn't get to enjoyed it much as my allergies was in overdrive. As soon as i moved on to the next hotel, all was well again. I'm sorry, I wish i get to enjoy it more but i just didn't had a great experience here.

Partner

10/10

Exceptional

18 Jul 2026

NAM SONG

It was very nice and excellent experience while our staying for 5 nights.

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Tomikazu

Very nice hotel, close to the sightseeing spots. Breakfast buffet was very good.
Only problem was that you have to walk to the train station. The street was not well maintained for suitcase. Also, the staff didn’t show me clear direction from hotel.

Friends

2/10

Poor

10 Jun 2026

Vi Linh

The rooms are very outdated especially the bathrooms. The bathrooms had pink tiles and smelled like mold. It is not what we expected, the strong was so strong we had to keep the door closed. We requested to change room the next day, staff wasn’t too helpful. It looks much better in pictures, not what we expected.

Family_with_children

2/10

Poor

29 May 2026

Christopher

Dated hotel with poor decor
No gym or onsen
Location not great although parking garage convenient

8/10

Excellent

22 May 2026

kazushi

上階の眺めはとても良い、駐車場がわかりづらかったです

Business

10/10

Exceptional

15 May 2026

Iris

Large hotel next to a mall. Very convenient location near train station. Attractions are within walking distance Al an easy ride on the train. Rooms are spacious and good sized bed for a Japan hotel!. We would come back and stay here again!

10/10

Exceptional

28 Apr 2026

isa bin

Overlooking the bay. Quiet.

Partner

10/10

Exceptional

18 Apr 2026

Felix

A good location with good sea view. Rooms need an upgrade as they are quite dated

10/10

Exceptional

22 Mar 2026

Penelope

Spacious rooms, convenient location in Aeon shopping mall and opposite otaruchikko station. Great views.

Partner

8/10

Excellent

15 Mar 2026

Andre

Convenient for snowboarding to Kiroro. Transportation stops right at the hotel.

Partner

6/10

Pleasant

12 Mar 2026

Vanese

We stayed at the tatami room with sea view. Staffs were polite. Room was spacious but I hated the tatami mats in the bedroom, it was old and tiny bits of the tatami was everywhere in the room that it got on our clothes and bed. I've stayed in many ryokans around Japan with tatami mats and not once did I experience one that was so poorly maintained. Toilet was old, a little too dark and cold during showering, amenities can be improved. The room was dusty too. Breakfast was moderate but repetitive. Will I stay here again? Probably not.

Family_with_children

4/10

Poor

16 Feb 2026

Damien

Carpet almost worn through, poorly maintained rooms, make for a two star rating at best, in spite of the views. Not worth the price paid

10/10

Exceptional

09 Feb 2026

Erin

Everything

10/10

Exceptional

06 Feb 2026

William

All the above ! And the breakfast buffet is amazing super location ! The bay view is fantastic. And hotel is an easy drive to several good ski resorts. Plus there is shopping center attached. With a good gear store . If you forget to pack something? No worries

10/10

Exceptional

26 Jan 2026

Angela

Friendly and helpful staff! It was so nice to have the mall attached to the hotel.

10/10

Exceptional

02 Jan 2026

Qing

We had a Japanese style room. Very comfy and Great view!

10/10

Exceptional

27 Dec 2025

Barry

I have always known this particular hotel very well since my teens, and have always stayed here with my family during most of our overseas trips to Hokkaido for the past decade or so. Now, I've conquered it and stayed here alone.

The room was comfortable and was just the way I remembered it, especially the surroundings of the entrance hall. The staff were very hospitable and one of them went as far as assisting me with my baggage to the cab when I checked out. Waking up to the views of the Sea of Japan was one of the most memorable aspects of my stay here.

Otaru-chikko Station was also located nearby, which was convenient for me to access my railway day trips. When I checked out and informed them that I had baggage, they offered to get a cab for me to Otaru Station, which was a huge bonus. Whenever booking this hotel, remember the golden rule to always reserve a room facing the Sea of Japan.

Thank you, Grand Park Otaru, for such a wonderful stay over the Christmas break! Whenever I do get the chance to come to Hokkaido again, I shall gladly come back!

Self

10/10

Exceptional

27 Dec 2025

Yuen Yee Amy

This is my second stay in this week and in between a ski resort trip. The whole experience is so different and the staff is very helpful

Friends_and_family Family

2/10

Poor

22 Dec 2025

Yuen Yee Amy

Horrible the booking said it includes free breakfast and I am being charged for breakfast for 2 kids

10/10

Exceptional

23 Nov 2025

Connor

Staff spoke fluent English

10/10

Exceptional

22 Nov 2025

yudai

very perfect

Partner

10/10

Exceptional

21 Nov 2025

Wai Ki

Friendly and helpful staff.

6/10

Pleasant

10 Nov 2025

Chik Keung

酒店外觀不錯，房間向海的景觀很好，但房間設施有點老化，沖涼水速只算合格，地氈有啲舊，早餐還可以，泊車方便，但收費則比較貴，最不滿意是咁大的酒店，竟然沒有大浴場，失去在日本的浸浴文化。

Friends_and_family Friends

10/10

Exceptional

09 Nov 2025

Steve

I think the overall experience staying at Grand Otaru was pleasant and enjoyable. However, the room we stayed in had a slight odor, and while the ocean view was nice, an old wall partially obstructed the full scenery. The daily buffet could also be improved, especially when compared to the outstanding experience at Tsuruga Forest Akan Resort. Nevertheless, I still gave the hotel 5 stars, as Otaru itself left an unforgettable impression with its magical city vibe.

Leisure Partner

10/10

Exceptional

08 Nov 2025

David

Very courteous staff, especially the front desk which was very helpful. The breakfast buffet was outstanding. The Wagyu Steak Dinner waiter wand waitress (on Thursday evening, 11/6/25) were also exceptional with their service ensuring we had the Ultimate dining experience!

8/10

Excellent

25 Oct 2025

Allan

We got off at the closest station to the Grand Park: the OtaruChikko train station: we understood the general directions however it would have been useful to have some clear notice boards long the route: we walked along the outer walkway under cover & eventually found the hotel. The check-in was at the time stated, very professional, received an upgrade & really enjoyed our room on the 11th floor. Just a couple of small negatives: the Nespresso coffee was excellent but only 2 were provided: we asked & were told it would cost $1 each for more: why not just include a couple more? From 10am to 10pm it is really easy to move around the ‘shopping centre’ where the hotel is contained in: outside those hours access to the hotel is via the street: we left at 6.30am and had to drag our luggage up to the station in the open, while it was drizzling: no covered walkway. There are outstanding food outlets metres from the hotel, a supermarket which was amazing to visit and compare in the centre, the room itself was terrific; bed comfy, facilities nice & a good shower with products. Staff were terrific. So, do we think it is worth the $$$ we spent via Expedia: Yes; we think this was good value. Would we stay again; Yes, we would have rated this very high marks, but due to the above ‘irritants’ we finally rate this a 4.5/5. As seasoned travellers, married over 65, we know the value of these honest reviews in deciding on a booking, as we use them as a reference point. Thanks ALGreynomads

Leisure Partner

6/10

Pleasant

15 Oct 2025

KI WON

1. 룸 사이즈, 컨디션은 베리 굿
2. 오타루 관광지에서 도보 이동 어려움
3. 주차장 넓고 좋음
4. 다음 두가지에 대한 내용이 예약 안내 메일에
명확하게 공지가 필요하다
- 조식은 유료로 제공된다. 약 3000엔
- 주차는 유료이다. 하루 1650엔

Partner

10/10

Exceptional

13 Oct 2025

Kathryn

Nice hotel connected to train station and shopping mall. Needs alittle updating but very ckean

8/10

Excellent

08 Aug 2025

Tim

This is the 2nd time we are staying in Grand Park Otaru when we visit Otaru. Proximity to the canal and the eateries makes it our choice

Leisure Friends

8/10

Excellent

07 Aug 2025

Stephen

Great sized room with a great view. Safe didn’t work dim bathroom one light out in the bathroom. Basic tv only in Japanese. Breakfast was good, we sat by the window looking at a pile of dirt with weeds growing out of it. Just needs a bit more attention to detail.

Leisure Partner

8/10

Excellent

05 Aug 2025

Hak Kwong

Nice hotel, friendly staff

Leisure Partner

10/10

Exceptional

21 Jul 2025

Susana

It was perfect for what we needed.

4/10

Poor

14 Jul 2025

Sarah

The service was good but this was the only redeeming thing about the property. The pictures are misleading, as is the 4 star rating. The room was very dated, stains on the chair and generally old furniture. The bathroom had a mouldy smell which permeated the room - overall not comfortable. The only place other than the room to sit was the expensive bar (open from 3), 1200 yen for a small Sapporo. Parking at the property was also 1,600 yen per night despite the park being quite empty. Wifi was very slow. There was no washing machine or other features that made the hotel worthwhile. If you are a millennial (generalising but I think I’m right) you may find a different hotel is preferable.

Leisure

4/10

Poor

11 Jul 2025

Verified traveler

쇼핑몰과 연결되어 있는 호텔

🙆‍♀️ 장점
✅ 쇼핑몰(이온몰)과 연결되어 있어서 쇼핑을 즐기기에는 좋습니다. 쇼핑몰 안에는 식당들도 여러개 있고, KFC나 맥도날드 같은 패스트푸드도 있어서 식사도 해결할 수 있어요.
✅ 주차장이 호텔 안에 있어서 좋습니다.
✅ 방이 넓은 편입니다.

🙅‍♀️ 단점
✅ 호텔이 오래되었습니다. 낡고, 낡고, 낡았습니다… 리노베이션이 필요할 것 같아요…😂
✅ 대욕장이 없어요.

결론적으로, 재방문하고 싶진 않아요. 다음에 오타루에 또 가게 된다면 오타루 운하 근처에 있는 호텔을 잡을 것 같아요. 그쪽이 더 운치가 있어 보였어요.

Friends_and_family Family

10/10

Exceptional

11 Jul 2025

MARI

パーフェクト

お食事も美味しく、眺めもよく、スタッフもインターナショナルで親切で、お部屋も、エントランスや内装等豪華綺麗で、全てが快適でした。

Friends_and_family Family

8/10

Excellent

05 Jul 2025

TIMOTHY

Friendly staff, excellent location and spacious rooms. Shame the Gold Member VIP benefits are so limited. Just 20% off food or beverages once during your stay and no room upgrade. ....and I was there for 7 nights.

Leisure Self

6/10

Pleasant

28 Jun 2025

Gillian

8 years ago I stayed at grand park otaru hotel. It was pleasant stay, I really like it a lot so I decided to stay at the same hotel this time round for my holiday.
The toilet had a very strong unbearable mouldy smell.

4/10

Poor

24 Jun 2025

Braden

Overall I felt like the property felt a little tired. Could definitely do with a refresh/renovation.

Leisure Partner

10/10

Exceptional

20 Jun 2025

GARY

EXPERIENCE EXCELLENT

Friends_and_family Family

6/10

Pleasant

13 Jun 2025

Cary

The view is gorgeous and desk staff were very friendly and helpful. The location within a mall means plenty of shopping/dining options, including a cinema as well. The beds are horrible - mostly due to age, I think. I could see the sway in the middle part of the beds upon entering the now rather dated rooms - the beds looked like an old, tired work horse with that sagging back. Could not sleep on the bed as it was. We turned the mattress over, and it was improved enough to get through the night. I suspect they don’t have enough occupancy to afford necessary updates.

Leisure Family

4/10

Poor

12 May 2025

Verified traveler

立派なコーヒーメーカーはお部屋に設置されていましたが、残念ながらお水がなかった。いつもお水は買っておくのですが、この日は買いそびれてしまっていたらお部屋にもサービスのお水ペットボトルがなかった。最近珍しい。残念でした。

Self

10/10

Exceptional

03 May 2025

Jacky

Nice ocean view. Clean hotel. Friendly staff

Leisure Family_with_children

6/10

Pleasant

28 Apr 2025

jacinta

The location a bit far from the town centre.
If u not member, check out time is early @9.30 am

Leisure Partner

10/10

Exceptional

22 Apr 2025

Wincy

Nice hotel with nice staff. Love it’s connected to the shopping mall.

Leisure

6/10

Pleasant

26 Mar 2025

Kenny

Older hotel with good upkeep, but little upgrade

Nice, but older hotel with excellent upkeep, but little upgrade for a few decades. Our room offer excellent view of the marina. The location is close to the Otaruchikko station, but almost all tourist attractions are more than 20 minutes walking distance away which means train and taxi are necessary.

Friends_and_family Family

2/10

Poor

14 Mar 2025

Chi Kin

Don’t be fooled by the fancy signs and large lobby photos and reviews from previous reviews because what you get in this establishment is a facade of dated decor packaged with a disorganized internal staff. On the day we checked in for my partners birthday vacation we were greeted with a surprise midnight till 5am no power(not even elevators or room/door access), water, toilets, or heaters in early spring in Japan where the average night temp in Hokkaido is in the minus. I thought those point raised previously were basic right when you stay at a hotel regardless of rating and the fact that it was not bought to our attention upon arrival because if it was, I would have chosen somewhere else where I could spend my partners birthday with the basic essential rather then have no basic necessities. In fairness we were given complimentary access to there lounge which was only a drink, when we were promised we would get the privilege of utilizing there bar and the fruit and cheese on offer to find both the refreshment offer was not available and the drink was as good as just one drink which is quite lackluster if you ask me as a compensation. In regards to the rooms to get dated 1980’s decor with couch that looks like it’s never been cleaned which gives us goosebump to even sit on. I know it’s not the staffs fault and I feel for them and I can only blame the management of this establishment. Special note if you were planning to enjoy the night life of the city pleas be aware when get

Leisure Partner

10/10

Exceptional

08 Mar 2025

Yuichi

room has only heat no room temp control working in winter, i guess!
Room was spacious and beautiful several restaurants were just a few minutes walking distance all connected under one building

Leisure Self

8/10

Excellent

04 Mar 2025

Ewen

Stayed 10 nights in oceanview room... the view was great as we spent alot of time in our room due to mild ilness. The staff were lovely and helpful. Great buffet breakfast. Also great to be connected to shoping mall and train station. A nice addition for longer stays like ours would be coin operated washers & dryers... they may have had these the first year we stayed. This was our 3rd year staying at the hotel and we'd stay again.

Leisure Partner

10/10

Exceptional

03 Mar 2025

Coco

Nice hotel 👍👍👍👍

4/10

Poor

28 Feb 2025

Shirlyn

Expensive parking

Room is exceptionally big for Japan standard but everything is old and outdated. Toilet has a smell. Parking per night was crazily expensive.

Partner

8/10

Excellent

10 Feb 2025

Russell

We were happy with our stay

10/10

Exceptional

31 Jan 2025

du

Its such a great place to stay with the price!

Leisure Partner

10/10

Exceptional

31 Jan 2025

William

great place will definitely stay again when in Hokkaido

Leisure

6/10

Pleasant

31 Jan 2025

Felicity

The hotel is old and not well maintained. Dirt found everywhere... on the phone wire. Stains on bed sheet, sofa as well as carpet.

Leisure Friends

10/10

Exceptional

21 Jan 2025

Scot

Location Location Location. Shopping mall attached with a ton of stores and places to eat.

Leisure Family

10/10

Exceptional

17 Jan 2025

tao

Nice service and location is very good

The hotel offered exceptional service and enjoyed a highly convenient location with close proximity to the JR line. The staff were both friendly and accommodating.

Friends_and_family Family

10/10

Exceptional

16 Jan 2025

Paul

Excellent hotel at a reasonable price, near the train station and connected to a large mall

10/10

Exceptional

28 Dec 2024

Ganesh Haran

Quite old hotel but the view from hotel very nice. Connected to malls. Aeon

Leisure Partner

10/10

Exceptional

26 Dec 2024

Annie Jie Yu

The hotel is clean and tidy. The staff is friendly and helpful. The view from our window is gorgeous.

Leisure Family

10/10

Exceptional

25 Dec 2024

Verified traveler

Very good location, clean and comfortable hotel. Windows open a crack, which is always a plus.

Self

10/10

Exceptional

25 Dec 2024

Ruby Chun Ju

Really convenient. And really great staff.

Friends_and_family Family

6/10

Pleasant

23 Dec 2024

Jen Sen

Japanese Style Suite room looks like a bedroom and a living room but it is just separated by a wooden sliding door and the top is not divided so the rooms are not sound proofed from each other

Leisure Family_with_children

10/10

Exceptional

13 Dec 2024

Ruby Chun Ju

Really great value hotel. I always stay here. Perfect really for the ski bus to kiroro. Only thing I would change is putting in a laundry room.

Friends_and_family Family

6/10

Pleasant

14 Nov 2024

Verified traveler

オーシャンビューだったのでお部屋からの眺めはとても良く、ショッピングモールに繋がっていたのもたいへん良かったです。残念だったのは、小樽の観光場所から遠く施設自体にかなり年季を感じました。

Partner

10/10

Exceptional

26 Oct 2024

stanley

good view and link with shopping centre

Leisure Family

10/10

Exceptional

19 Oct 2024

Susan

Lovely hotel, opulent foyer and dining area. Large western size room, harbour view. Breakfast was amazing, seafood, salad items, huge room overlooking marina. Highly recommend!

Leisure Partner

8/10

Excellent

17 Oct 2024

Verified traveler

Stay at Grand Oark Otaru

The ocean view from our room was very nice. There is a shopping mall next to the hotel but not much food variety. It was a 10mins walk from Otaruchikku station but Sakamachi food street was 20mins walk from hotel. Otaru Canal was 30mins walk from hotel.

Partner

8/10

Excellent

06 Oct 2024

Sam

Good size of room and service

Leisure Family

8/10

Excellent

29 Sep 2024

Kenneth

Located within shopping mall so access is easy from train station if weather bad. However not near Otaru sights if you don't want to walk 30 Min. Ocean view from rooms is spectacular.

Leisure Family

10/10

Exceptional

19 Sep 2024

S.

Huge four star rooms overlooking beautiful bay and marina with bonus sunset view. Connects directly to train station through a local shopping center that will have everything you want and need including non-tourist super market and restaurants frequented by locals. That is because Otaru Minami is actually a commuter suburb of Sapporo! Easy one stop train ride to the touristy area of Otaru if you want. The Teppenacki and afternoon tea at the hotel aee world class top notch (locals good for special occasions) and priced accordingly. Staff are the friendliest we have met in all of Japan.

Leisure Family

10/10

Exceptional

22 Aug 2024

Wing Kee

Room is big with seaview
But it is outdated

Partner

8/10

Excellent

14 Aug 2024

Cheuk Yuen

A convenient location linked major shopping mall and restaurants.

Leisure Family

8/10

Excellent

12 Aug 2024

Li Ling

Friend staff and convenience location is a plus.

2/10

Poor

03 Aug 2024

RIEKO

お部屋が散らかっていた。
風呂場と洗面所に髪の毛が散らかっていた。

Friends_and_family Friends

8/10

Excellent

29 Jun 2024

Kanako

窓一面の海景色

1泊でしたが快適に過ごせました。
部屋の窓一面の海景色は最高！
朝食も素晴らしい。
ただ、エアコンの効きが遅いこととテレビがつきにくかったことが少々残念。
でも、また利用したいと思います。

Friends_and_family Family

6/10

Pleasant

29 Jun 2024

Pok Man

The bathroom is so outdated and smell of sweaty smell similar to humid and unclean towel

Leisure Family

10/10

Exceptional

24 Jun 2024

Jt

Everyone was very friendly and helpful during my stay :)

Leisure Self

4/10

Poor

19 Jun 2024

Jacob

駐車料金は1泊1600円と高く、ホテルへのアクセスも難しいです。ホテルの状態も比較的古いです。

Leisure Partner

8/10

Excellent

06 Jun 2024

Yuen Kwan

Beautiful hotel. Our room is very spacious over looking the harbour. Breakfast is average.

Leisure Friends

10/10

Exceptional

26 May 2024

Verified traveler

Great ocean vieq

Partner

2/10

Poor

28 Mar 2024

Alberto

Terrible experience

We arrived early and were greeted by a Japanese staff and they were great. Came back later around check in time and were attended by different staff and the service was bad. Things go worse.
Went to the room and the only good thing was the view. Sofa had stains, and the bed sheets had stains. That wasn’t the deal breaker, the room smelled awful. I didn’t want to complain and be moved somewhere else because I didn’t want to deal with the staff so I booked a different hotel and left.

Partner

8/10

Excellent

03 Mar 2024

Kamrul

Nice stay.
No extra for expedia vip

Business_and_leisure Self

8/10

Excellent

28 Feb 2024

Johnathan

Old hotel away from the town of Otaru. Great views

It’s a decent hotel. Nothing that really stands out about the hotel itself except a nice lobby. The rooms are dated but have some great views. They do not run the AC in the winter even if the room is hot.

Having the hotel attached to the shopping mall is very convenient if you are expecting a long stay / ski vacation. Having a whole super market attached to the hotel without having to walk outside in the snow is amazing. If your plan is to spend most of your time in the main town area of Otaru I would look elsewhere. It’s one train stop away (which is sort of attached to the hotel) that is about a 10 minute walk through the mall before 8pm (you have a long walk outside after 8pm).

Friends_and_family Friends

10/10

Exceptional

27 Feb 2024

Ewen

Our second stay at this hotel... lovely place to stay with great breakfast and excellent staff. Ideal location to stay if skiing in the area.

Leisure Partner

10/10

Exceptional

24 Feb 2024

james v

The staff was very helpful.

Leisure

10/10

Exceptional

12 Feb 2024

chin

Coffee maker in the room , it’s very nice

Leisure Family

8/10

Excellent

25 Oct 2023

Clement

Staffs are friendly, courteous and helpful. Room is spacious, clean and tidy. Morning buffet is great.

Leisure Partner

4/10

Poor

19 Oct 2023

Darren

Staff were very helpful and friendly, that is the only good thing about this hotel. No coin laundry facility, rooms smelt like mouldy carpet and insects crawling across the floor. For the price you would expect better room condition. Rooms were large and you pay extra for ocean views.Very convenient for shopping, shopping and dining centre located next door.we will not be staying here again and do not recommend any friends to.

Leisure Partner

8/10

Excellent

10 Oct 2023

Alice

Location was excellent, it’s linked to a huge mall and the JR station. Lots of dining options and shopping opportunities. The room I booked was spacious and I had a panoramic sea view- options that I selected when making the booking. Very glad I did that.

Leisure Partner

10/10

Exceptional

03 Oct 2023

Kaelin

Absolutely fantastic location, and only a short walk to many popular tourist destinations. The carpets were a bit dirty, but other than that, I can't think of anything to complain about! Very helpful staff, and lots of dining options around. There is also an Aeon mall in the same building for any convenient shopping you may need to get done.

Leisure Partner

6/10

Pleasant

25 Sep 2023

Kok

Stay at

Location connected to shopping mall. 2 train stops away from otaru. Just that they don’t provide complimentary bottled water.

Self

10/10

Exceptional

15 Sep 2023

SHIHCHIN

Great location with close walking distance to JR station and shopping mall. Great room with ocean view!

Leisure Friends

10/10

Exceptional

14 Sep 2023

SHIHCHIN

Hallway has smoking smell and carpet is outdated. Very convenient to JR station and city bus.

Leisure Friends

10/10

Exceptional

02 Aug 2023

Ka Cheung

We are given nice connecting rooms. Spacious enough. Great pier view. Shopping is convenient. Good choice for Otaru stay when you don’t fancy onsen and like shopping better.

Leisure Family_with_children

8/10

Excellent

23 Jul 2023

YOSHIKI

快適、景観良好です。

ゆったりとして快適な部屋で、ベイサイドで正面はマリーナで景観も良好でした。
チェックアウト時に隣接するショッピングモールを通れなかったので、小樽築港駅までの経路に戸惑いました。

Partner

4/10

Poor

20 Jul 2023

Jing