Name: Authent Hotel Otaru
Address: 2-15-1, Inaho, Otaru, JP

8/10

Excellent

21 Jul 2026

Julie

The hotel is very conveniently located within walking distance to the train station, food and shopping.

Partner

6/10

Pleasant

07 Jul 2026

Leonore

Dated hotel not very well maintained. Large room but mold on windows. Breakfast was not good. Location was great, free bicycle rentals, onsen and sauna were great as well.

Partner

10/10

Exceptional

22 May 2026

Raymond

Assigned a room with partially obstructed sea view which is not too bad. The public bath is clean and well maintained.

Self

10/10

Exceptional

12 Feb 2026

Joseph

Clean room, nice and helpful staff, excellent potato soup.

Partner

10/10

Exceptional

02 Feb 2026

Patrick

Yes.

Leisure Family

8/10

Excellent

23 Jan 2026

Alice

Polite staff, clean rooms, nice lounge for guests

Leisure Partner

8/10

Excellent

20 Oct 2025

Jenny

Slightly dated room but super clean and comfortable with an amazing breakfast buffet and very friendly staff

Partner

10/10

Exceptional

12 Sep 2025

Thomas

The front desk agent, Ms Umeda helped me a lot when I had a trouble. She helped me and save my Japan trip!
Thank you so much!!

This is our second time to stay at Authent Hotel, convenient location and loved the Polo Star top lounge. Nice view and so relaxing after long walking sightseeing.

Partner

10/10

Exceptional

08 Sep 2025

Yuk Shun

Second time in this hotel and is getting better and better

Leisure Partner

10/10

Exceptional

11 Aug 2025

Eddy

Very good hotel. Service was great. Check out the bakery for some nice Japanese style breads in the morning. Major Otaru attractions are a short walk away. Elevators could be very busy during high traffic times.

6/10

Pleasant

08 Aug 2025

Yin Yin

The hotel looks and feels dated. Bathroom could have been brighter.

Leisure Partner

10/10

Exceptional

01 Aug 2025

Jon

Very near shopping arcade and a short walk away from the JR station. Grand looking hotel with helpful staff.

Leisure Family

10/10

Exceptional

21 Jul 2025

Jeff

Great hotel, lots of dining options, great location. Everyone friendly. Wish we’d stayed longer!

Leisure Family

8/10

Excellent

02 Jul 2025

Loralei

A great place to stay if you are flying late into or have an early flight out of CTS. Hotel is dated, but very clean. Very convenient to shopping and dining at CTS depending on the time of day you are there. Restaurants and shops closes by 9p.

Leisure Partner

6/10

Pleasant

20 May 2025

Robin

Renovated Lobby but not room

As with many hotels experienced in Japan the lobbies are renovated and inviting. The rooms .. not so much and small. Onsen set up confusing, no bathrobes, bring your towel and with someone at the Onsen giving u instructions. Location from Canal and touristy shopping street 8 min walk down the hill

Partner

10/10

Exceptional

23 Feb 2025

Warongkarat

ห้องเล็กตามสไตล์ญี่ปุ่น ช่วงเช้ากดกาแฟฟรีที่หน้าล้อบบี้ได้ถึงประมาณ 9.30 น.

ห้องพัก ข้อดี สะอาดดี ห้องไม่มีกลิ่น เตียงนอนสบาย ชักโครกมีที่ฉีดก้น ฝักบัวน้ำแรงมากสะใจ สบู่หอมดี ข้อเสีย นึกไม่ออก

มาจากรถไฟสถานีโอตารุ เดินเข้ามาทาง shopping street ไม่ไกล และไม่ลื่นหิมะ มีทางเข้าโรงแรมจากด้านตลาดด้วย

ข้อดี ในห้องมีไดร์เป่าผม เครื่องฟอกอากาศ ผ้าเช็ดตัว สบู่เหลว ยาสระผม ครีมนวด กาแฟดริป ชา น้ำดื่ม กาต้มน้ำ หวี แปรงสีฟัน ชุดนอน รองเท้าแตะเอากลับได้ ข้อเสีย “ไม่มีหมวกคลุมผม”ให้

โลเคชั่นดี สามารถเดินเที่ยวได้รอบเลย เดินไปตลาด sankaku ได้ เดินไปคลองโอตารุได้เลยใกล้มาก และเดินเลยไปถึงหอนาฬิกาได้เลย

Leisure Family

10/10

Exceptional

16 Feb 2025

Eric

The Authent Hotel is a lovely hotel. I had a room on the top corner overlooking the street and it was spacious and nice. Very comfortable bed. Breakfast is traditional Japanese style, with a couple of options to choose from. I had a beautiful sashimi bowl, with miso soup and another dish I’m not familiar with.

Leisure Self

10/10

Exceptional

17 Jan 2025

Takenori

Great

10/10

Exceptional

25 Nov 2024

David

Very friendly staff and allow for late check in

6/10

Pleasant

13 Oct 2024

Linh

Bed not comfortable as we would like. Backache sleeping on the bed for 2 nights. Location is walking distance from tourists attraction.

Leisure Friends

6/10

Pleasant

01 Aug 2024

TONG

good

10/10

Exceptional

17 Jul 2024

Wan Sze

Staff are very poilet

Leisure Partner

10/10

Exceptional

16 Jul 2024

Ee Beng

Location is good

Leisure Partner

10/10

Exceptional

15 May 2024

Paul

Otaru top stay

The STAFF are amazing they were the BEST, helped all the time. We only stayed one night but would stay again. Having the breakfast food option was great too.

Friends_and_family Family

10/10

Exceptional

03 May 2024

Narongchai

Very good staff.

Leisure Family

10/10

Exceptional

07 Feb 2024

Nancy

Very affordable hotel with superb cleanliness and good staff service.

10/10

Exceptional

01 Feb 2024

Nancy

Affordable with excellent service. 10/10 rating.

Leisure Family

8/10

Excellent

09 Oct 2023

Fleetwood

Overall, it was 👍 good

2/10

Poor

04 Aug 2023

Travis

Racist and Rude Manager

Do not book this hotel if you have any standards for yourself. This hotel is very dated and it smells terrible. They have a room for smoking. Yet the entire hall way smells like mold and cigarette smoke. Every night we rushed through the halls to get to our rooms. Thank goodness we brought fragrance spray to help our room with the atrocious odors.

As for management, the manager is extremely racist and rude. Aside from his egregious racist attitude, he refused to give us extra pillows because I have neck pain issues. They weren’t any help with Yamato Transportation. Every hotel we have stayed at in Japan (Fukuoka, Kyoto, and Tokyo) have assisted us with Yamato Luggage. This hotel was the exception.

We had great experiences at every hotel in our trip around Japan but this hotel! I would give it a complete F!

Partner

10/10

Exceptional

15 Feb 2020

Verified traveler

Excellent

Spent a day in Otaru for the 2020 snow festival. Authent Hotel in Otaru was great. Clean, convenient, walking distance from the train station via a covered shopping street. Room was available early, which was a plus, given our busy day. All in all a great experience.

Partner

10/10

Exceptional

14 Feb 2020

Verified traveler

I wish to thanks 1 of the counter staff that took the extra effort to help me when i face some issue in looking for mapcode.
He even ask for my itinerary and offer to help me find out all the mapcodes of the location i wish to go.
Sorry i did not get your name.

Thank you.

Leisure Family_with_children

10/10

Exceptional

16 Dec 2019

Angela

Top service, comfort and location

Fantastic service, excellent location about 6 mins walk to JR Station. Very comfortable hotel with generous amenities and good sized room and bathroom.

Partner

10/10

Exceptional

12 Oct 2019

Naoki

Excellent in Otaru

Good enough space for 2 persons, queen size of bed with twin, 10minutes walk from Otaru station

Partner

10/10

Exceptional

02 Jun 2019

Soong

Hotel with good location n friendly staff

Friendly staff who can speak good English in japan

Family

10/10

Exceptional

15 May 2019

Mommy

If you choose to echo cleaning, then they will give you the voucher that you can utilize to shop or other facility such as public bath. It’s good system. The restaurant time at 11F is short, it’s close at 8pm. It can extend to 9pm at least.

Friends_and_family Family

8/10

Excellent

01 Jan 2019

Verified traveler

The hotel is well located, within 10 mins walking distance to the canal. The room is quite big and the staff are friendly and able to speak English.

10/10

Exceptional

11 Dec 2018

C.M

Super good location with lawson nearby ans walking distance to Sakaimachi and canal.

10/10

Exceptional

04 Dec 2018

Verified traveler

Nice Hotel to close railway station and scenic area.
I recommend this Hotel to use when visit Otaru.

8/10

Excellent

09 Oct 2018

Peppercorn2S

The hotel is about 5-10 minutes walk from the JR Otaru Station, and it's also about 5-10 minutes walk to the Otaru Canal and shopping/tourist district. While the room was clean and comfortable, it has a \"old-fashion\" style (e.g. use physical key instead of key card). We do enjoy our stay at the hotel.

10/10

Exceptional

12 Aug 2018

YEON

Nice service. Very friendly.

Very clean room. Nice service.

10/10

Exceptional

18 May 2018

Marg

Excellent Hotel

We stayed at the Authent Hotel for three nights and found it very comfortable, clean, quiet and within easy access to the train station and the major attractions that the town offers. The staff were very friendly and helpful.

10/10

Exceptional

16 May 2018

Regina

Beautiful place with great location

Very nice, beautiful place. Has a European ambience. Comfortable stay. Hotel is conveniently located near to train station, Otaru Canal, and the street where most of the tourist attractions are.

Friends

10/10

Exceptional

04 Apr 2018

Kim Hong

Lovely hotel just a little bit old but overall are great

Family

8/10

Excellent

21 Mar 2018

Verified traveler

Conveniently located to rail and bus. Very helpful and friendly staff who made stay enjoyable.

8/10

Excellent

19 Feb 2018

Verified traveler

Otaru Vacation

The front desk staff is a bit rude, when I check in to Hotel.
the rest is quite ok.

Family

10/10

Exceptional

12 Feb 2018

MattyPDX

Had a flawless and friendly experience

The staff here were wonderful. They went out of their way to make sure our stay was problem free and a great experience. The free breakfast was very nice with an amazing virgen from the dining room. I can’t say enough good things about the staff and the general manager. I would definitely come back here again.

10/10

Exceptional

26 Jan 2018

riva

broken my leg，the staff was so nice！

broken my leg at first day T.T
but they are so kind
I am travel alone
They help me a lot
Thanks all

6/10

Pleasant

25 Dec 2017

Verified traveler

The kids just sitting on the lobby sofa and play games. The sound are not very loud but their staff walk over amd ask them lower down the volume.

8/10

Excellent

21 Dec 2017

Bill

Older, classic style hotel in great location.

Staff was very helpful, courteous and polite. Especially Mr. Cheong, the Front Desk Manager.

8/10

Excellent

09 Nov 2017

KENICHI

The hotel is very good.
However, breakfast costs 2,300 yen per person.

10/10

Exceptional

13 Aug 2017

Boo Hwa

Clean comfortable room with free wifi

Parking was available at JPY1000 per night. Location was a little walking distance to the canal and popular cafes / attractions but close to the shopping and food alleys. Clean and comfortable twin room.

Partner

8/10

Excellent

25 Jul 2017

Verified traveler

hotel location is good, staff are friendly. everything is good except hotel guest have to pay to use the facility in the hotel which is pretty strange

Family

10/10

Exceptional

08 Mar 2017

Alex

Nice hotel, great location.

Nice comfortable hotel. Very clean and room was pretty spacious for a Japanese hotel. Close walking distance to the famous Otaru Canal.

8/10

Excellent

29 Jan 2017

Verified traveler

Otaru

Good location easy to get to from train station, helpful and attentive staff

10/10

Exceptional

19 Jan 2017

Moo

Nice hotel, good location

Not far away from JR and Canal. Located at a walking street very close to drug stores and lawson. Staff are very friendly and helpful. Room is quite big compare to other hotel rooms in japan. Comfortable. However, the windows cannot be opened.

10/10

Exceptional

10 Jan 2017

Jacky

Romantic area. Walking distance to jr. Friendly and helpful services

Partner

6/10

Pleasant

30 Dec 2016

Calvin

Near to canal and main business district

The hotel location is just nice and close to commercial shops. However hotel is aged and room is quite dim. Bathroom had amenities but was likewise dim and had a smell

8/10

Excellent

25 Dec 2016

Weng Kuen

A convenient place to stay

This place was walking distance to JR Station as well as to other places of interest (Canal & the Shopping Streets)

Family

10/10

Exceptional

10 Dec 2016

Ngan man hilman

Convenient and tidy hotel

I booked a double room which was spacious and tidy. The hotel is near the major shopping street and connecting to sushi bars.

Family

10/10

Exceptional

03 Dec 2016

Verified traveler

Clean hotel. 10minutes walk to canal, very convenient. Room is small but clean......

8/10

Excellent

25 Oct 2016

Seok Keng

Convenient and clean hotel

The location is near to Otaru Canal, we walk from hotel around 10 minute can reach there.

Partner

8/10

Excellent

13 Oct 2016

Louise

Pleasant and nice

Overall is good in terms of location, hotel/room conditions, room size. Clean and friendly. Haven't tried the restaurant but Hotel's bread shop is very good.

10/10

Exceptional

21 Sep 2016

Robert

Excellent location and bakery!

The covered walking/shopping district of Otaru (Miyakodori shopping district), not to be confused with the main tourist area, spans a half dozen blocks, and we were pleased to discover the Authent Hotel Otaru was placed directly in the middle of the north to south arrangement, providing perfect access to non-touristy restaurants and local shops and bakeries.

The train station is just 3 blocks west. To the east by a few blocks are all of the downtown tourist attractions, including the canal, coast, museums, historic buildings, glass shops, music box museum, tourist-oriented shops and restaurants, Marchen Intersection, and sake distillery.

Elevator parking for 1000 Yen per day (<$10) was conveniently beside the hotel, taxis were across the street (I've rarely seen a city with a higher percentage of roaming taxis relative to the number of pedestrians), but the most pleasant find was the excellent Ondine bakery on the covered street side of the hotel building. For only a few hundred Yen, we breakfasted on wonderful sweet. savory, and immensely satisfying baked items, perfectly made hours earlier in the adjacent baking room, which appeared to be staffed by 2 full time bakers, and was large enough to be nearly the same size as the retail space. Of note were beautifully chewy and succulent corn rolls with plenty of corn kernels, chocolate bread and chip rolls, apple tarts, and the nearly a dozen other items we tried. Rather than fancy, Ondine has top notch baking quality.

Partner

8/10

Excellent

16 Sep 2016

Ching

Pleasant town very accessible from Sapporo

If you have an extra day in Sapporo, Otaru is a good option. Easily accessible, pleasant town, canal walk, shopping street, seafood.

Family

10/10

Exceptional

26 Jul 2016

Verified traveler

The location is very convenient. The room is very comfortable and the staff is vey nice.

8/10

Excellent

12 Jul 2016

Verified traveler

Convinient location, near sushi row and shotengai.

Walking distance from Otaru station, but bit far from canal area where all the Lutao cake shops and souvenier shops and restaurants are located. But we found nice sushi restarant nearby and a nice bakery within our hotel.

10/10

Exceptional

28 Jan 2016

kim

Excellent hotel

Great location, across the street are little restaurants and bars, or just around the corner are more to choose from. The hotel feels very posh however the price is very reasonable. The staff have limited English but enough to get by. We had car parking available for 1000 yen per day. We did not use the in house restaurants or bar as a little too expensive. Also did not use the onsen.
We used this hotel as our base to access the ski resorts in this area.
Will definitely stay here again

Partner

8/10

Excellent

27 Jan 2016

Fiona

Comfortable hotel in a convenient location

The room was comfortable and neatly appointed with all the usual amenities. Very slightly dated but a pleasing looking room with good natural light. The extra space in the deluxe twin room was good. It was difficult to find out about the restaurants with very little English information. The room-service menu was limited. The location was very convenient to access both the train/bus and the main sights. I suggest using the covered street to get there from the train.

10/10

Exceptional

13 Jan 2016

Verified traveler

Great sized rooms, excellent staff

The hotel is close to all the main attractions and the station. Also just around the corner from the best soba noodles in town.

The staff were excellent with a good range of English.

8/10

Excellent

03 Dec 2015

Ellie

Walking distance from JR station.

Good location and convenient to reach by walk to some of Otaru tourist spots. But have to pay for use onsen, it should have free for hotel guests.

8/10

Excellent

28 Oct 2015

Rachael

Great hotel in Otaru.

A great hotel in Otaru. Super bar on the top floor and a delicious bakery on sight. Friendly and helpful staff.

8/10

Excellent

14 Oct 2015

Verified traveler

Nice hotel not far from canals.

Staff were friendly and hotel was close to most things. Room was an ok size.

10/10

Exceptional

14 Oct 2015

Verified traveler

Near canal.

was a last minute booking
Just 10mins walk to the canal and near the shopping and food street for locals.

Parking was 1000yen a night but only 600yen down the street.

Partner

8/10

Excellent

11 Oct 2015

Verified traveler

Location is perfect as its between the Otaru station and the canal area.

Partner

8/10

Excellent

23 Aug 2015

Chong Siang

Excellent choice.

Great location and love the Public Bath : ) Service was good too.

Family

8/10

Excellent

23 Aug 2015

lauren

Good place to stay in Otaru

We went to Otaru just for some sightseeing during summer vacation. It was a nice, decent hotel--nothing really fancy or special for the price. Staff was very nice and checked us in several hours early for free. Usually in the States for a hotel of this price you get a free breakfast, but I guess that's not the standard in Japan as our other hotel in Sapporo didn't do free breakfast either. The room was also very small for my expectations, but again I guess this is the standard in Japan. All the staff
members we saw were very competent in English. Definitely would stay here again.

Partner

8/10

Excellent

14 Aug 2015

Yoki

Nice and clean hotel

Which is a very convenience and nice hotel. Definitely will go back there!

Family

6/10

Pleasant

12 Aug 2015

Weixian

The location was the main selling point, just minutes away from Otaru's key sights. But hotel was overpriced for its condition and also service. staff did not seem able to handle English, which was slightly disappointing for a hotel of this scale.

Family

10/10

Exceptional

18 Jul 2015

C

A wonderful one night stay in Otaru

Booked a last minute stay at this hotel and was not disappointed. A bit out of my budget as I'm backpacking but there were no budget accommodations available and it was worth it. Within walking distance to main tourist areas and transportation. Very clean hotel, friendly staff and very comfortable beds. I would recommend staying here.

4/10

Poor

13 Jul 2015

Verified traveler

Really small room and bed

The room is too small. The bed is too small that seems like it's a single bed. Got communication problem as the receptionist can't speak much english.

Partner

8/10

Excellent

06 Jan 2015

Jia Wei

Reasonable budget hotel in Otaru

Quite near otaru station and has public bath faculties which is nice.

Family

8/10

Excellent

26 Dec 2014

Nancy

Conveniently close to trains, buses and the canal.

We booked 2 different rooms; one a twin and the other a double room. The double room is much smaller than the twin room. Our stay were comfortable, the rooms were clean and nice. For those who enjoy room service, it stops at 8pm.

Family

8/10

Excellent

12 Jul 2026

MOONCHUL

시설도 깨끗하고 직원도 친절하고 무엇보다고 오타루역, 오타루 운하, 스시거리, 오르골본당, 르타오본점등 걸어갈 수 있는 거리로 위치가 좋았습니다. 다만 대욕장이 생각보다 작은게 조금 아쉽네요.

Partner

10/10

Exceptional

08 Jul 2026

Chikako

いつも小樽泊の時はオーセントを利用します。スタッフの対応、館内の清潔感、立地、全てがいいです。今回、バケツをお借りしたいと申し出たところ、こころよく貸してくださいました。小樽に来たら、また利用したいと思っています。

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Masatsugu

大浴場はなかなか良かったです。
朝食のバイキングも品数も豊富で
美味しかったです。
今ではほぼ絶滅したと思われる裏口の
回転扉がなんとも言えず懐かしかったです。

Self

10/10

Exceptional

05 Jul 2026

Ryoichi

とても良かったです。ラウンジが24時間使用出来るのも良かったです。

Partner

10/10

Exceptional

05 Jul 2026

yu

大浴場もあるので旅の疲れを癒せました。部屋も広くて快適です！

Friends_and_family Friends

10/10

Exceptional

12 Jun 2026

Shimpei

美味しい朝食でウルトラスーパーミラクルハイパー大満足

10/10

Exceptional

08 Jun 2026

Madoka

全体的に清潔で良かったです。
スタッフの方も皆さん親切で、クリーンスタッフの方もしっかり朝の挨拶をしてくださり、良い1日のスタートがきれました。お世話になりました。ありがとうございました。

Business

10/10

Exceptional

08 Jun 2026

Mônica

Quarto limpo, banheiro limpo, tudo limpinho e organizado.
Porem os funcionários não sabem dar informações corretas

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Tomoyuki

最上階のレストランでいただく朝食がとてもおいしく大変満足しました。大浴場もありリラックスできました。

Family

10/10

Exceptional

02 Jun 2026

hiroaki

チェックインの祭、混雑がまったく見られないので、待たされるストレンは無く、気持ちよくチェックインできる。ビッフェ朝食はどれも北海造を味わえる地元産にこだわり、どれにしようか迷ってしまいます。

Self

8/10

Excellent

29 May 2026

TOMOMI

客室の古さは感じつつも清潔に保たれているので快適でした。

Self

4/10

Poor

05 May 2026

TAKASHI

フロントに1人だけ残念な人がいました

Family

10/10

Exceptional

25 Apr 2026

Tomoaki

スタンダードツインに宿泊。部屋はいわゆるビジネスホテルと違い余裕がありました。浴室洗面所も余裕があり大きなバスタブもありました。少し古い感じは否めませんが、清掃やメンテナンスが行き届いているので、全く気になりません。大浴場は洗い場半分、湯船とサウナで半分という感じで、洗い場の数の割に湯船が小さい印象。またサウナはスチームサウナで、ドライサウナはなし。
脱衣所も広かったので浴室スペースも広いと期待したのですが、残念。ただ暗めの照明で、落ち着いて入浴できる感じでした。
朝食は上層階のレストランでバイキングをいただきました。別会場で和定食も選べるようです。
バイキングもビジネスホテルとは違い、一品一品手をかけて調理されたお料理が並んでいました。メニューは豊富でとても美味しかったです。
小樽の駅から徒歩10分圏内で、観光名所にも歩いていける好立地で、ビジネスホテルより格式のある優雅なステイが楽しめます。

8/10

Excellent

06 Apr 2026

Akiko

立地もよく、スタッフの方も文句なしに素晴らしかったです。

Self

10/10

Exceptional

29 Mar 2026

UMEZAKI

利用していない

Self