Name: Holiday Inn Milton Keynes - East M1, Jct. 14
Address: London Road, Newport Pagnell, MK16 0JA, GB

6/10

Pleasant

15 Jul 2026

Amy

Unfortunately the AC was not working on a very hot day, no alternative rooms, fan provided and compensation given - the reception staff were supportive in this.
Previous occupants

10/10

Exceptional

04 Jul 2026

Greg

Decent location, good parking and a nice overall look to the hotel.
Breakfast was decent but they seemed a bit understaffed.
Rooms were nice, a bit dated but clean.
Staff were friendly but struggled to help with a few things.
Was slightly annoyed they weren’t showing the World Cup even though they had special deals for it at the bar / restaurant.

Friends_and_family Family

6/10

Pleasant

21 Jun 2026

lyn

In the bathroom it could have a handle to hold onto when getting out of shower and some more sockets at side of beds other then that it was clean and staff friendly

Partner

8/10

Excellent

20 Jun 2026

Joanne

Room clean , beds good , breakfast not brilliant but edible. Staff were lovely. Arrived at midnight after a very stressful day. The lovely young man on reception got us sorted and a had a lovely night sleep.

Partner

10/10

Exceptional

03 Jun 2026

Bobby

I had a great stay and would definitely return. The room was clean and well-maintained, and there was plenty of parking available. I was also very impressed with the complimentary dinner, which was both delicious and generous in portion size.

Family

10/10

Exceptional

27 May 2026

Ben

Staff were super friendly, great price for the room.

10/10

Exceptional

26 May 2026

Roberto

A lovely hotel, beautifully preserved and meticulously maintained. It provides a wonderful place to stay whether you are visiting Milton Keynes or travelling along the M1.
The air conditioning was particularly effective—an excellent feature on a hot day in England, where this is not always a given—and it made the stay even more comfortable.

Friends_and_family Family

8/10

Excellent

23 May 2026

Neil

The place needs a good airing smelt a bit damp especially the room. Any nice weather all the windows need leaving open

Friends_and_family Family

8/10

Excellent

29 Apr 2026

Samuel

Booked last minute. No real complaints. Breakfast could have been warmer.

Self

8/10

Excellent

22 Apr 2026

Stuart

One night stay with work, food was lovely, nice happy staff serving food and drinks, nice selection for breakfast, very comfy bed and quiet location.

Self

4/10

Poor

19 Apr 2026

SUNIL

Rooms were smelly
Very noisy
No hot water following day

Partner

10/10

Exceptional

19 Apr 2026

Susan

Staff were absolutely lovely. Had a very tasty evening meal, and the breakfast food was also good. The bed was one of the most comfortable I have slept in.

Self

8/10

Excellent

31 Oct 2025

James

Parking was easy enough reception staff give us a nice welcome. The room was a bit dated the bar was not that good at all the beer was flat. It’s the worst pint of Guinness i had in my life and it’s so over priced.. Breakfast was great, good variety

Friends_and_family Family

6/10

Pleasant

25 Oct 2025

Mrs Rachel

The hotel room was adequate. Pillows were hard, and no plug points by the bed. Main light didn't work and one of the electric sockets was taped over. Room was very hot, so needed the air con on all night which was very noisy.
Bathroom had been recently renovated and shower was good.
Staff were appalling. Grudging, rude, incompetent service.

Friends_and_family Family

8/10

Excellent

13 Oct 2025

Iain

Staff was amazing, was given wrong room to start with but was quickly sorted. Wasn't happy with the service charge that had to pay when there as we didn't book direct, was not told about this when booked through hotels.com

Friends_and_family Family

6/10

Pleasant

21 Sep 2025

Hattie

Ok for short stay

Leisure Family

2/10

Poor

18 Aug 2025

Gary

Had to report a theft from our hotel room to the police. Item stolen after we left the room locked so assume it was entered by a member of staff.

Leisure Family

6/10

Pleasant

11 Aug 2025

Jay

Bugs found in room running around floor, food underneath bed

Partner

10/10

Exceptional

04 Aug 2025

Angela

The fried breakfast was not that great....The buffet was dangerous need more space between the dishes and the warmer.

8/10

Excellent

01 Aug 2025

Verified traveler

Problem at check in was quickly resolved. Firstly card key didnt work then when we gained access there was someone already using the room. Reception staff dealt with the problem quickly apologising and giving us another room and also 2 free drinks. Staff in bar/food area were very attentive.
Transport access is an issue at the moment as direct access from the M1 is unavailable. This is beyond the control of the hotel but should be highlighted when booking.

Partner

4/10

Poor

30 Jul 2025

Sanjiv

Advertising a king bed which is actually two single beds pushed together and acting if that is normal is not acceptable.

Business_and_leisure Partner

10/10

Exceptional

11 Jul 2025

Trevor

A lovely hotel, staff were outstanding in all respects, breakfast was superb too. Will stay here again without hesitation.

Leisure Partner

8/10

Excellent

07 Jul 2025

Sarah

This is a lovely hotel in the quiet part of Milton Keynes despite being so close to the motorway. My only slight criticism is that some of the rooms are in need of a refresh of their furniture. The chairs in one room were scruffy and was an actual conference type dining room chair rather than a relaxing comfortable one. The breakfast was brilliant and we had more than enough choice and allergies well catered too.

Friends_and_family Family

8/10

Excellent

29 Jun 2025

alberto

nice place to stay in area
Roadworks make getting there tricky but Sat Nav worked

Business_and_leisure Partner

4/10

Poor

23 Jun 2025

Adrian

Awful Room

Windows painted shut, air conditioning not working, no TV signal, mould on shower tray and on ceiling above shower, missing section of en-suite skirting board, slow draining shower (quick showers only or try overflows) large crack in bedroom ceiling, ill fitting carpet and banging doors. Very poor and staff not interested in listening to my compliant, still struggling to get any sense via the online App chat (which I think is AI...)

Business

10/10

Exceptional

23 Jun 2025

Laura

Lovely hotel and staff. Would definitely stay again

Leisure Friends

8/10

Excellent

01 Jun 2025

Gillian

Lovely friendly staff.
Clean rooms.
Breakfast had a good variety and food was piping hot.
We took our dog and were allowed to sit in the bar - adjacent to the restaurant - to eat breakfast.
Road at the front of hotel still dig up so you have to go a long way round to get to hotel.
Would recommend.

10/10

Exceptional

29 May 2025

Chris

Really friendly and accommodating staff, comfy bed and good facilities!

Business

4/10

Poor

18 May 2025

Verified traveler

Bleh

Booked room with king size bed it was 2 singles pushed together and like a brick Breakfast was meh. Window was broken so couldn’t close it.

Friends_and_family Family

6/10

Pleasant

15 Apr 2025

Janeil

The Staff were very nice and helpful
Hotel exterior is a put off, however the interior was clean and well kept

Hotel really needs a makeover but aside that we did have a good stay.

Business_and_leisure Family_with_children

10/10

Exceptional

26 Mar 2025

Mike

Best breakfast I’ve had in hotel in long time

Business

8/10

Excellent

22 Feb 2025

Barbara

M1 hotel

Used hotel as the half way to airport, hotel was clean and staff friendly. Only downside is that the mattresses could do with being changed

Friends_and_family Family

2/10

Poor

02 Feb 2025

Kanav

This property says 24 * 7 front desk. I reached this property 1am and there wasn't there. My booking date and check in date was having 2 months difference. I called this property when I booked it and they said there will be someone and at time of actual check in there was no one. Expedia came to my rescue where I was relocated to another property within an 1 hour and I loved my stay.

Business_and_leisure Family

8/10

Excellent

31 Jan 2025

Richard

Air con unit !!!!!!!!

The room which was 54 very nice but the air con unit even when switched off had water running behind it all through the night. Complained two nights, so no attempt to sort it and couldn’t move me, complained on checkout no reaction not even a sorry
So decent hotel but not ROOM 54

Business

10/10

Exceptional

27 Dec 2024

Zunon sosthene

Merry Christmas

Perfect nice and wonderful
Christmas Eve and day

Partner

4/10

Poor

08 Dec 2024

Kelcie

Check-in at the property was very slow even though there were two members of staff working the front desk. Had to wait 20-30mins in a queue which is not great after a long journey to the hotel.

Business_and_leisure Self

10/10

Exceptional

03 Dec 2024

Andrew

Excellent value

Very good, excellent value with 3 course evening meat and breakfast included which were both very good.
Sensible £10 charge for the dog which is much better than other Holiday Inns.
There are a lot of building works next to the hotel, but no noise in the evening and didn’t start early in the morning.

Partner

8/10

Excellent

30 Nov 2024

Jonathan

Good, but could be excellent.

The hotel is currently rather odd to get too due to huge roadworks out of their control. The building is beautiful with loads of parking and EV charging available. Check in was smooth and the room was typical holiday inn style but just starting to show a little bit of age. Breakfast was wide ranging buffet style and all good quality. Our only complaint was the bed, it sunk into the middle and was one of the worst I've slept on. Ok for one night though. All in all a good experience just a little rough round the edges.

Friends_and_family Family

10/10

Exceptional

04 Nov 2024

John

Nice hotel but work going on outside. No pool in this one

Business

2/10

Poor

13 Oct 2024

Tom

Exceptionally substandard

No heating, staff seemed uninterested in this. Or fixing it. I tried phoning for reception to fix it and was told that the phone lines are broken. It had black mould on the walls and was generally in disrepair. And utter lack of care for the building.

Partner

10/10

Exceptional

09 Sep 2024

Sonam

Great location of hotel

Really pleasant stay and I'd like to specially mention the bar staff (working night shift on 7th September) who warmed food and milk for my little girl. Really helped us out ans great service!

Friends_and_family Family

10/10

Exceptional

13 Aug 2024

Cara

The best shower I have ever used in a hotel!

Leisure Family

10/10

Exceptional

12 Aug 2024

Natalie

Superbly clean, spacious, lovely food and excellent customer service especially from Haroon, thank you :-)

Leisure Partner

10/10

Exceptional

28 Jul 2024

Colin

Just a lovely hotel,very friendly staff, very clean room , and the rest of hotel was spotless easy safe car park, just a beautiful place , definitely be coming back soon for a night away, the restaurant was absolutely amazing the food was first class, and Kiki and sya made sure we had everything we needed thay are a assist to your hotel...thanks again Colin

Leisure

10/10

Exceptional

27 Jul 2024

Ramina

Staff are helpful and accommodating, room is spotless and bed is so comfy

Leisure

10/10

Exceptional

27 Jul 2024

Christopher

The property is a lovely building more like a country home, the staff were all very polite and happy to see you. We will certainly recommend to friends to stay here.

Leisure Partner

10/10

Exceptional

23 Jul 2024

Varunraja

Excellent place to stay and enjoy

10/10

Exceptional

12 Jul 2024

James

Wonderful staff at the Holiday Inn J14

My wife unfortunately slipped while exiting the shower. Gill Boulter and her staff were so attentive and helpful while the medical emergency was dealt with. I cannot speak too highly of them.

Partner

10/10

Exceptional

09 Jul 2024

David

Comfortable & clean hotel in good location

Clean and comfortable hotel with plenty of secure parking and good breakfast. Handy for M1motorway J14 and access to Milton Keynes.

Partner

10/10

Exceptional

09 Jul 2024

Verified traveler

Comfortable room. Very dog friendly. Staff very welcoming. Bar area and food good. Excellent for a 1 night stop over. Will stay again.

Partner

8/10

Excellent

28 Jun 2024

Ahmed

Clean and tidy room , air conditioning is good , breakfast is fine . The only issue is the area around due to on going construction work .

8/10

Excellent

23 Jun 2024

JOSEPH

I gave 4 stars only because I didn't use the restaurant and bar. This justifies the missing last star. An induction is needed for a comfortable use of the shower. I struggled to find out how to use it.

Leisure Partner

10/10

Exceptional

01 Jun 2024

Nigel

Service

Very efficient and friendly

Business

4/10

Poor

26 May 2024

Mohammed-Ahmed

Came for a work trip and ask specifically for a 2 single beds. When I got into the room there was a double bed, fortunately after informing the staff they changed it for me. By the time they changed the beds it was late, therefore resulting in me to have less sleep as I had to wake up really early the next morning. The least thing you want when entering the hotel after work is someone stopping you from sleeping.

I go on a lot of work trips and I understand that hotels and the people working there do make mistakes, but the fact of the matter is that they didn’t even offer any compensation to me. When this has happened before in all previous hotels they have offered me a refund or even a free breakfast.

This really got me thinking and showed me what type of hotel this was.

Business

10/10

Exceptional

02 May 2024

alberto

Nice hotel, friendly staff. Nice breakfast.
Only issue we had was coffee machine wasn't working but had Instant coffee and milk etc

Business Partner

8/10

Excellent

23 Apr 2024

Ian

away for work

Greeting from reception staff was business like. Room was okay, as was ensuite. However food at location was really good. I had an evening meal and a buffet lunch, really tasty.

Business

8/10

Excellent

12 Mar 2024

John

The service we got and the value for money suited our needs. The hotel in general is in need of a spring clean though, especially the radiators on the common areas. The room we had on the ground floor was very clean, commendable to the housekeepers

Leisure Partner

10/10

Exceptional

11 Mar 2024

douglas

Nice hotel, clean and very quiet

Leisure Family

10/10

Exceptional

04 Feb 2024

Richard

Lovely comfortable bed. Great shower. Nice to be able to open window. Cosy room

Leisure Partner

10/10

Exceptional

08 Jan 2024

Verified traveler

Lovely relaxing stay

I had a lovely relaxing stay. Rooms were absolutely spotless as was the rest of the hotel. Staff were lovely and friendly, nothing was too much trouble for them. I only drink decaff tea and coffee which isnt supplied in the room had to ask at the restaurant for these which is a very minor issue.

Friends_and_family Friends

10/10

Exceptional

08 Jan 2024

Verified traveler

Absolutely amazing, peaceful and customer service

Absolutely amazing, peaceful and customer service was absolutely brilliant and very helpful. Would love to stay again. Thank you Alan and rest of the team for going above and beyond to make the stay comfortable.

Friends_and_family Friends

8/10

Excellent

19 Nov 2023

Aakanksha

Great quiet location with clean and tidy rooms

10/10

Exceptional

01 Nov 2023

Becky

This is a great stay if you are travelling up the M1. It’s just off the motorway but away from the noise, with the window open you can hear it in the distance but not a problem with closed windows, which can be an issue if you are closer.
Really comfortable bed, friendly staff. And a relaxed quiet feel to the hotel.
The only reason I gave staff 4 stars was IHG need to put more than one member of staff on in the evenings. I had to wait 10 mins for the poor guy serving behind the bar to come and check myself and another guest in, with other people waiting with queries. He was left holding the fort. Otherwise, a fab little find!

Business Self

6/10

Pleasant

27 Oct 2023

Susan

Everything good except admin

Happy with everything except male front desk managers Food excellent and restaurant room service and cleaners excellent
Front desk not good with exception of helpful female staff

Friends_and_family Family

10/10

Exceptional

26 Oct 2023

Dorothy

We attended a celebration of life at the hotel, stayed two nights and had no complaints.

Leisure Partner

4/10

Poor

12 Sep 2023

francis

Uncomfortable and noisy.

Very tired room, bathroom had no toiletries in (missed off).
Air-conditioning is retro fit which regularly kept pumping water every 5 mins, futhermore bed very uncomfortable

Business

10/10

Exceptional

09 Sep 2023

Kevin

Nice hotel, brilliant staff. The only negatives are minor and personal preference, no plugs by the bed, and walk in shower but no bath.

10/10

Exceptional

04 Sep 2023

Clare

Lovely hotel, not like a holiday inn

Great stay, lovely hotel

Friends_and_family Friends

10/10

Exceptional

28 Aug 2023

Marie

Good was nice hotel

Leisure Family

10/10

Exceptional

14 Aug 2023

Verified traveler

Lovely hotel

Lovely hotel. Great location for M1 access. Friendly reception and bar staff. The room and hotel were clean and tidy. Good breakfast selection. Large car park which is complementary.

Partner

10/10

Exceptional

06 Jun 2023

CHANDRA SEN

excellent service

nice and quite, clean excellent service with friendly staff

Partner

10/10

Exceptional

03 Jun 2023

Verified traveler

Great Hotel

Attended Wedding Function. Fantastic building with beautiful courtyard and garden. All staff at the hotel incredibly polite and helpful, everyone wanting the best hotel experience.
Rooms are clean and tidy and bathroom very high standard.
Would highly recommend this hotel for a romantic get away, wedding or business function.

Friends_and_family Friends

6/10

Pleasant

22 May 2023

Barbara

The property is quite elegant but we would not stay there again as almost the entire hotel was taken over by a wedding party (apparently a very frequent occurence). We could not have dinner in the dining room but were offered room service or a meal in a draughty alcove off the lobby and were told the doors were all being kept open to allow the children to run in and out!! Fortunately we were assigned a room away from the loud band music which apparently was likely to continue until 1a.m.
When we checked out the following morning our car was covered with bird droppings but a very helpful employee, Mohammed, got buckets of soapy and cleaned it for us.

Partner

4/10

Poor

14 Apr 2023

Joanne

2stars.

Some of the staff really don’t want to be there and make that clear!
Food needs improvement.
Corridors noisy.
I was charged for all rooms in my group and one room was charged much higher than the booked rate. Rooms are basic and hotel very tired.
IHG need to get their act together. Hotels used to be a good standard but since civid they are really poor standards.

Business

8/10

Excellent

04 Apr 2023

Glynn

Pleasant enough if a little dated. There were two weddings during our stay, and the reception was literally in reception and the bar and dining room were in use for the wedding which left no option for guests. There are no adjacent properties, bars or restaurants, so you have to travel to MK or Newport Pagnell itself.

Leisure Partner

6/10

Pleasant

03 Aug 2022

Toby

Ok, but air conditioner broken. Requested it to be fixed but they forgot to do it.

Friends_and_family Family

8/10

Excellent

01 Aug 2022

Joy

Wonderful Hospitality

Hospitality was next to none. It was unfortunate that there were 3 weddings taking place at the Hotel during the weekend we stayed at the Hotel which meant that it was noisy especially the 1st night- kids running around the hotel making noises and banging on doors. After my partner complained about the noise, Sam the receptionist tried to calm the noise by getting the kids to keep quiet. The manager Jenna was fantastic - she listened to us, apologised, changed the room and arranged for a refund of the 1st night as we did not sleep well due to the noise. Breakfast was lovely and the Hostess Gabriela was very attentive with a lovely manner and smile.
Overall the stay was lovely and we will definitely stay again at this Hotel 😊

Partner

8/10

Excellent

01 Aug 2022

Terrie

Great food , lovely building, free parking, clean and little extras in the room on the 2cnd night

Partner

8/10

Excellent

24 Jul 2022

Miss J

Good location

Convenient location near the motorway. Room was clean and comfortable. Bottled water provided.

Business

8/10

Excellent

23 Jul 2022

Eddy

Clean and plenty of space, communal areas attractive, staff very helpful

Leisure Family

8/10

Excellent

08 Jul 2022

Michael

We stayed at the property for 4 days/ 3 nights while we attended the British Grand Prix. Our room was ready when we arrived and the check in staff was friendly. They informed us that there would be a wedding on the property on Friday evening. The beds were comfortable (brand new mattresses were put into all the rooms during our second day) the bathroom was fine except the shower door only enclosed the shower half way so the bathroom got soaked when you took a shower. the breakfast was extensive in the morning and included both hot and cold items. The dinner menu was limited and you had to order through an app. The wedding lasted until 1 in the morning and could be heard throughout the hotel so that was quite disruptive.

Leisure Family

8/10

Excellent

26 Jun 2022

louise

We did book two king rooms, however one was only a double but didn’t spoil anything

Friends_and_family Family

8/10

Excellent

05 Jun 2022

Jill

Great sleep at a great price! Clean rooms, friendly staff and lots of free parking.

Leisure Partner

8/10

Excellent

21 May 2022

laura

Although some areas needed attention mainly the glass covered walk way needs a good jet wash everywhere else was clean and tidy and smelled really nice

Leisure Family

10/10

Exceptional

13 Apr 2022

Marion

Great hotel. Convenient to the M1.
Note that the road gets busy in the morning and turning right towards Newport Pagnell is impossible. You have to go left towards the roundabout at the motorway, right round and back to realistically get going - allow an extra 5 mins.

Leisure Pet

10/10

Exceptional

18 Nov 2021

Sandra

Two night birthday celebration stay with friend.

Very impressed with cleanliness, staff, especially Dylan were brilliant. Breakfast and meals at dinner were very good and all the staff were exceptional. The room and shower were great. All in all a very enjoyable experience. Two nights stay with a friend for her birthday celebration. Definitely stay here again.

Friends_and_family Friends

6/10

Pleasant

01 Sep 2021

JOHN

Just OK

Stayed one night with my wife and daughter.
When we arrived at our room there were two empty beer glasses and a damp bath towel on the carpet outside the room next to us. Not a great first impression.
On entering our room there was a faint smell of cigarette smoke as though the furniture and bedding were all still there from the days when smoking in rooms was allowed.
Other than that everything was OK, friendly staff and surprisingly good food

Friends_and_family Family

10/10

Exceptional

29 Jul 2021

Adam

Nice hotel

Lovely staff very accommodating

Business

8/10

Excellent

25 Feb 2021

Simon

The room was large and modern and well cleaned. Breakfast was delivered to the room and was accurate and delicious and exactly on time. The only downside was that the floors were quite creaky.

Business

10/10

Exceptional

20 Nov 2020

Verified traveler

Convenient

Stayed at this hotel many times, good location for the M1 motorway and good priced too

Business

10/10

Exceptional

02 Nov 2020

MANISH

Great Place

Great Welcome at Check in and very friendly staff during Breakfast

Business

8/10

Excellent

15 Oct 2020

Dan

Great location

Great location for business travel, very attentive staff all round. Building in need of a little upgrade (inc Gym) but a pleasant stay in general.

Business

2/10

Poor

01 Sep 2020

Phillip

bad manners

I was not happy with patronising condescending staff. I have stay in hotels most of my working life good and bad. This has to be close to one of the worst experiences I have every had suffer.

Self

8/10

Excellent

31 Aug 2020

Margaret

Property was very clean and lots of sanitisers about the place. Apart from at check in did not see any staff members during my two night stay. But did not have any issues either so that was ok.

Leisure Family

4/10

Poor

24 Aug 2020

Verified traveler

The staff were lovely, however, we were unable to order food due to not being able to use the barcode scanner.
We were then kept awake with guests making noise throughout the night.

Partner

10/10

Exceptional

14 Jun 2020

Neale

Holiday Inn

Due to COVID many restrictions in place. Everything was professional and everywhere was impeccably clean.

Business

10/10

Exceptional

12 Mar 2020

HazelT

Staff were friendly and helpful. Good car park, easy to use. Near the M1 for onward journey.

Leisure

8/10

Excellent

22 Feb 2020

Jean

Would Recommend

Nice and clean, beds comfy and staff all very pleasant. Ideal stop over.

Self

4/10

Poor

28 Nov 2019

Justin

Poorly trained staff following an evacuation for a fire alarm

Business

6/10

Pleasant

19 Nov 2019

ANDREW

5/10 very average

slow check in and found they had over bookended hotel. Later checking were offered free upgraded rooms but not to early check in guests. Room was nice and clean but shower had mould in. Was stating for a function but once it was over staff were aggressive and wanted us to go to bed and not use residents bar. We were treated like children and told the only was was charging to our rooms. This was not explained earlier in evening as we were told cash bar is I operation. So lots of us had to go back to reception to set up room charging which was not asked for at checkin. Night reception was not happy at doing this - think sulking child - finally we could get drinks and coffees ! Early in the morning room cleaning tried to get in 3 hours before checkout time and woke us up !!!!! Not apology. Generally not impressed with hotel, poor service , no communication between staff, not enough staff. Doubtful if staying again

Partner