Name: Novotel Milton Keynes
Address: SAXON STREET Heelands, Milton Keynes, MK13 7RA, GB

8/10

Excellent

30 Jul 2026

Jessica

Good parking area and breakfast.
We are glad that they dog friendly.
Although the main picture of the hotel is not the entrance of the hotel so it was confusing on arrival.

Otherwise all is good.

4/10

Poor

29 Jul 2026

Katy

Uncomfortable environment

10/10

Exceptional

28 Jul 2026

Gwyneth

We had a wonderful 4-night stay at Novotel Milton Keynes. The staff, especially the reception team, were incredibly welcoming, friendly, and always happy to help, which made us feel at home from the moment we arrived.

Our room was spotless, quiet, and very comfortable, with excellent air conditioning and all the amenities we needed, including a kettle, tea and coffee facilities, and an ironing board. The spacious bathroom with a bathtub was especially appreciated after a long journey.

We also really appreciated the free, secure parking, which gave us peace of mind. It allowed us to explore the city in the evenings and return safely at night. The intercom system at the entrance was efficient, and the staff were always quick to let us in, making us feel safe and well looked after.

We enjoyed our stay so much that we extended it by an extra night because my daughter wanted more time to relax. She loved swimming in the pool, and the breakfast was excellent, with a wide variety of delicious options. We didn’t get the chance to try dinner this time, but we’ll definitely do that on our next visit.

Thank you to the entire team for making our stay so enjoyable. We highly recommend Novotel Milton Keynes and look forward to returning!

10/10

Exceptional

28 Jul 2026

Lisa

The rooms are nice and big, and the staff are friendly and helpful. I've stayed here a couple of times as its a good location and easy to travel around the city.

6/10

Pleasant

25 Jul 2026

Sophie

The rooms could do with a freshen up,very old decor outdated and tatty.
Nice touch with kids area but had been graffitied.
Not helpful there was a known road closure we were not informed of, took 20 mins to locate. Hotel should of informed us of this.

8/10

Excellent

25 Jul 2026

Lois

N/A

2/10

Poor

11 Jul 2026

Mohamed

Due to unforseen reasons we were not able to visit and stay in the hotel, but they were not understanding as we have asked to move the dates not even asked for a refund!!

10/10

Exceptional

08 Jul 2026

Shannon

We only stayed one night to break up the journey from Dover to Glasgow. We had a family room with a double and sofa bed. The room was very spacious. They have a swimming pool which also offer swimming lessons which I found really good. Only issue we couldn’t get the tv working in our room.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Otis

Nice pool & breakfast

Family_with_children

6/10

Pleasant

27 Jun 2026

Tamara

Needed an escape from the London heat, and the price was affordable for inclusive breakfast, swimming pool and free parking.
On arrival the staff was lackluster, but I guess we were all feeling the heat. I was caught off guard that we had to book a pool session and it only lasted 45 mins. I guess it was a busy time but still found it highly unusual. The room was clean and spacious with all basic amenities. The hotel is less than 5 mins to the main shopping area. Free parking after 6pm for those looking to grab an evening meal away from the hotel. Another 12 mins drive will find you at the MK stadium with more restaurants and shopping. Breakfast was excellent and there was variety. Although the hotel was booked up, there was onsite parking for everyone.

Family_with_children

6/10

Pleasant

24 Jun 2026

Martin

Lovely room, problem with rowdy teens partying in nearby room. Similar issue with rowdy behaviour in the pool, making my wife and I uncomfortable. Other than that, lovely hotel.

Partner

10/10

Exceptional

14 Jun 2026

Sarah

Free parking, swimming pool, spacious rooms with the bonus of connecting rooms as my daughter and her family and myself both booked rooms worked out great for us. Breakfast was great, children loved the make your own pancakes in particular! Would 100% visit again. Thankyou for a wonderful stay

Family_with_children

4/10

Poor

14 Jun 2026

David

Pool use rationed to 30 minutes - understand it is small but then say this before a customer books. Be honest! Bed comfy but not made properly, TV smaller than I expected for room size. Theft proof hairdryer cable too short to reach mirror. Upgrade for Hotels.com Platinum users denied despite space being available (which they can do so no complaints here - just disappointed and advise others to book elsewhere when an auto upgrade typically less of an issue that it clearly was here). Part of bar area closed - no reason. Main menu only available outside property though lots of kids menus available in bar area (odd!).Tried to recruit me to their loyalty scheme. No issues with friendly reception team but advised by Hotels.com that they also had problems reaching the property when they tried to call them up. Absolutely not worth a claimed rack rate of over £185GBP. Sad as Novotel normally OK...but this has put me off their brand. As a Platinum user I expected much more than this. Whilst they were within their rights at all times they just did not go that extra mile. Had they done so I would have spent more and stayed in to eat and drink. Because of this I did not. The manager's decision not to look after a very regular hotel user cost them money. This could easily have been a very positive stay. It wasn't.

Business

4/10

Poor

08 Jun 2026

Evalyne

Very low toilets,,I wonder how people with disabilities use them and able to stand up!!
Terrible,,you would think they designed the loos for little kids!

Family_with_children

4/10

Poor

05 Jun 2026

miho

It was ok . However i was disappointed their swimming pool. Too much chemical in the water and it was too stingy when water splashed into my eyes.
Bed sheets had stain marks and asked to change it. I requested for cleaning room next day but did not clean.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Lazarus

Nice

10/10

Exceptional

26 May 2026

Andrew

We enjoyed our stay here, it’s in a good location, the hotel is clean and well kept but most of all the staff are so friendly and helpful. It’s excellent value too and the breakfast was perfectly decent and kids eat free with a paying adult.

Friends_and_family Family

8/10

Excellent

26 May 2026

Cally

Easy check in, very reasonably priced for the room.

Family_with_children

8/10

Excellent

24 May 2026

Michael

Good service and good value.which is why we stay there again

Partner

10/10

Exceptional

24 May 2026

Courtney

Lovely clean room and the hotel staff were very helpful.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Martin

.

Partner

4/10

Poor

16 May 2026

Matthew

Old and tired hotel. Rooms were from the 1970's

Self

10/10

Exceptional

11 May 2026

Ellen

We didn't have breakfast

10/10

Exceptional

06 May 2026

Jennifer

Outstanding breakfast. Very helpful staff. Very clean.

Family

10/10

Exceptional

28 Apr 2026

Tiberius

Evrityng is good, great Staff , nice Breakfast

Business

10/10

Exceptional

18 Apr 2026

phillippe

Comfortable beds the staff was super friendly and helpful good value for money. Not far away from the theatre to watch a show and bars and restaurants.

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Niraj

Good facilities, decent swimming pool which requires booking of 30 min slots - pretty busy during holiday period, they restrict to about 10 people. Also sauna was a bonus. Decent breakfast with veg options. Easy parking. Arun at reception was especially helpful.

Friends_and_family Family

6/10

Pleasant

16 Apr 2026

Andrew

Room dated and tatty carpet needs replacing paint/dye stains all over and stains on the couch.
Shower head leaking when in use.
General condition of bar eating area ok
Food quality and amount also good
Expected better quality of room for price

Self

8/10

Excellent

15 Apr 2026

Abiodun

The room was clean and tidy.
The shower was not working at first then I asked Omar for support and he came to the room and pull the nub out.
The shower now work.

8/10

Excellent

12 Apr 2026

Razwana

Free parking is always nice. Breakfast was good. Rooms are dated with small tv screens. Pool is small and only given 30 mins slots.

Family_with_children

6/10

Pleasant

08 Apr 2026

Freya

The staff told us children eat breakfast for free but failed to mention that it only applied with adults were also eating. This is poor communication and we wouldn’t have allowed the children to eat there if we’d know.

Family_with_children

8/10

Excellent

08 Apr 2026

Laura

Good clean room

Friends_and_family Family

6/10

Pleasant

08 Apr 2026

Katy

The breakfast was good and the staff were helpful. I have taken away stars because of the amenities (very small and busy pool which they did manage with a booking system) and the cleanliness. The bathroom had a damp smell and the bath had a layer of grime on it when it was used. You could obviously see under the sink too which was full of cobwebs. The hotel is now dated and needs a bit of an uplift.

Friends_and_family Family

6/10

Pleasant

06 Apr 2026

Julina

Very average hotel.

4/10

Poor

05 Apr 2026

Benjamin

Very basic hotel, it was noisey with kids running up and down the corridors till late. TVs are tiny with limited channels, bar overpriced with staff that struggled with English. Wouldnt stay again.

10/10

Exceptional

05 Apr 2026

Hilde

Very happy with stay - friendly staff.

10/10

Exceptional

28 Mar 2026

Amy

It was ok, needs updating but good staff and ok facilities.

Partner

4/10

Poor

26 Mar 2026

Mark

Room was not as expexted as it was a premium room and the shower wasnt any good and the toilet wouldnt flush properly won't stay again

Self

10/10

Exceptional

21 Mar 2026

Shorya

The swimming pool was a great addition, we enjoyed it. Clean rooms.
Very close to Gulliver land.

Friends_and_family Family

8/10

Excellent

16 Mar 2026

Paul

Good location

Friends_and_family Family

2/10

Poor

12 Mar 2026

Brady

I stayed at Novotel Milton Keynes from 6–8 March 2026 (Room 229) and my experience was extremely poor and unacceptable for a 3-star hotel.

My experience:
•Night staff behaviour: When I requested assistance or a fan during the night, three male night staff were dismissive, silent, and stared at me, which was intimidating and made me feel harassed.
•Ignored communications: I sent a WhatsApp message around 2:30 a.m. asking for help, which appears to have been deleted or ignored by staff.
•Privacy breaches: Management referenced my friends’ room (Room 117) when discussing my stay, and housekeeping entered my room without my consent, which is a serious violation of privacy.
•Misleading in-room information: The room sheet stated I could purchase drinks during the night, but staff failed to provide assistance or offer alternatives.
•Unfulfilled requests: Despite requesting a fan at night, it was not delivered when requested, causing discomfort.

Hotel responses:
•The hotel refuses to refund in full
•Their emails included contradictory statements: initially claiming the fan was provided and that “another guest from the same room” requested one later, then claiming the fan went to Room 117 and my request was in the morning. I was the only guest in Room 229, so the “other guest” claim is false.
•The hotel also tried to justify refusing a full refund by claiming a mattress was left wet after check-out and noting that I extended my stay. Neither of these points is relevant

Self

10/10

Exceptional

08 Mar 2026

Ebren

Clean room. Staff friendly and helpful. Swimming pool available but have to book only 30min. Enjoyable breakfast.

Family_with_children

4/10

Poor

01 Mar 2026

Mary

Room was tired but adequate.

I used the whatsapp as indicated to try and get some support with the appalling noise levels from other guests, as there was no phone, and I was a solo traveller with a child, so unable to go to the desk in the middle of the night. No answer, no support, minimal sleep.
Other guests at breakfast had also had no sleep due to guest noise

8/10

Excellent

01 Mar 2026

Tinashe

Room very clean

Partner

10/10

Exceptional

27 Feb 2026

Wing Man Jennet

Welcoming staff

Partner

10/10

Exceptional

25 Feb 2026

Kamal

Very clean and staff very helpful

Friends_and_family Family

8/10

Excellent

22 Feb 2026

Mathew

Good room, but the food and bar were over priced.

Family

8/10

Excellent

22 Feb 2026

Michal

Clean room and spacious enough room, friendly staff, benefit of having access to very small but still pool and sauna, good breakfast, nice lounge.

Family_with_children

4/10

Poor

12 Feb 2026

Mark

The positives: big room, bed mostly comfortable, free parking; reasonable bar prices; decent breakfast.
The negatives: although big, room was horrible with tatty, ageing flat-pack wooden furniture and a bathroom made from preformed plastic units. Staff not particularly helpful - I asked for an additional duvet and was given a separate duvet and cover.
The whole hotel has the feel that they’re doing the absolute minimum possible.
I asked for an extra duvet and when it arrived, the staff member asked me if I was okay to put the duvet in the cover myself, I don’t start at a hotel to do that.

Business Self

6/10

Pleasant

08 Feb 2026

Darryl

Room quite dated but clean. Swimming pool small but again was clean and does the job of course! Breakfast had a good range, quite busy but overall we would stay again!

Friends_and_family Family

10/10

Exceptional

28 Jan 2026

Greg

Great staff and really nice food. Thank you

Business Self

8/10

Excellent

18 Jan 2026

Fraser

good parking, good food, nice (if small) pool

Self

6/10

Pleasant

13 Jan 2026

Michelle

Room was ok, quite dated and could do with a refresh but clean overall.
There was a party on and kids were running up and down the corridors screaming until the early hours.

8/10

Excellent

11 Jan 2026

George

Check in process was flawless and room was great. Staff were friendly and courteous.

Friends_and_family Family

8/10

Excellent

11 Jan 2026

Ebenezer

Clean room and staff

Leisure Partner

10/10

Exceptional

11 Jan 2026

Grace

Very clean, very comfortable bed, buffet food was brilliant. We loved our stay.

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Isabel

Yes, it was clean, great use of the swimming pool.

Leisure Partner

8/10

Excellent

27 Dec 2025

John

Yes

Friends_and_family Friends

10/10

Exceptional

26 Dec 2025

Christine

Yes,and the customer service was great.

8/10

Excellent

21 Dec 2025

Nabeel Shahzad

The cleaning was okay, but customer care is not much better, as I lost one point.

Leisure Family_with_children

10/10

Exceptional

20 Dec 2025

Neil

Very welcoming. Room spotless ,quiet and warm. Thanks

Leisure Self

10/10

Exceptional

13 Dec 2025

John

Room was clean, Service was good, Food was good!
Very relaxing stay!

Leisure Self

10/10

Exceptional

07 Dec 2025

Nicola

Plenty of parking available; quick and easy check-in; clean and comfortable room. I'd have preferred a plug socket or USB port near the bed, but that's a minor quibble.

Self

2/10

Poor

06 Dec 2025

Fahim

Shower wasn't good at all. Lucky to get 1 star

8/10

Excellent

06 Dec 2025

Stuart

The rooms are very dated but exceptionally clean

Business

10/10

Exceptional

18 Nov 2025

Y O

Parking was easy.

Partner

10/10

Exceptional

17 Nov 2025

Anne

Clean rooms. Family friendly. Good breakfast. Staff were helpful.

8/10

Excellent

10 Nov 2025

Brian

Just breakfast was very poor. Everything else really good.

8/10

Excellent

08 Nov 2025

Ian

Parking when we arrived was easy, however later on in the evening it was difficult to park as the hotel was full, over the Halloween weekend.

Rooms were large, bed comfortable, but the room tea /coffee facility’s were a bit on the sparse side. Ie only 2 tea bags for two people staying over for the weekend.

Seating in the lobby is not comfortable and discourages you from staying too long. Bar prices are a bit expensive, as are many hotels.

Staff were friendly and very accommodating.

8/10

Excellent

03 Nov 2025

Nicole

Information provided at check in stated that the restaurant would be open during the week and on a sunday food would be provided at the bar, but for the entire duration the food was only served at the bar, I'm unsure if the restaurant would of had a different menu but given it was a busy bank school holiday week, there would have been the foot fall to open the restaurant as expected. The menu was too limited for my 5 night business stay for me to enjoy the food, and items were unavailable for my entire duration, and there was no option to bill the room for my meals, a payment was required every time unlike at other chains i have stayed at within All.
2 separate days within my stay my key card stopped working, requiring me to return to reception. The 1st instance my replacement key also didn't work, so I had to return to reception again, the staff were friendly but the inconvenience wasn't appreciated. The 2nd day, the delay in entering my room was not appriciated as i was loaded with bags and requiered the restroom and did not wish to use the communal restroom after use the day before as 2 out of the 3 toilets were not left in a pleasent condition, this is a guest usage issue I understand. however having to go back down with my bags to reception when i have already puhed myself wasn't, and for the 2nd day in a row, i was very diapointed, only for the 2nd staff member not surving me to make a joke asking if i was on the correct floor..
Finnaly my final night before an exam, i

8/10

Excellent

01 Nov 2025

Debbie

Room was very clean, but a bit small considering we had a sofa bed as well as a bed in it. There wasn’t much room to move around compared to what I’ve experienced in other hotels with a room this size. The room had a separate toilet from the bathroom which was handy when there is a few of you!
Gym was well equipped for a quick workout, the pool was a tad on the cold side and quite busy. You have to book a slot which is something you don’t find out until you check in.
Overall a pleasant stay for 1 night.

Leisure Family

8/10

Excellent

27 Oct 2025

Eddy

The parking was full, but manage to find a space returning from an event at 10 pm. Breakfast taste fresh and tasty. Room very clean. Staff friendly

Leisure Family_with_children

2/10

Poor

24 Oct 2025

Damilare

Staff unprofessional, need reqular traing

Partner

10/10

Exceptional

24 Oct 2025

Michael

Clean room nice bathroom good pool staff very friendly

Partner

2/10

Poor

14 Oct 2025

Alfred

Stayed 5 nights in a cold room with no heating. A technician was not sent to address the issue and room was not changed instead they brought me a heater that was ineffective. I set the temperature to 30 before speaking to front desk and it blew cold air and made the room colder. I arrived in good health at the hotel and left with a head cold and excessive coughing.

Business_and_leisure Self

10/10

Exceptional

05 Oct 2025

Nicholas

Please point out to persons booking in that they MUST register their car for overnight parking within 20 minutes. There are signs but it's very easy to overlook this whilst booking in after a very long day driving. Just a reminder from the desk staff whilst booking in would save trying to cancel the £100 fine for forgetting

Leisure Family

10/10

Exceptional

04 Oct 2025

Gasser

Loved the Spa but would be a lot better with steam and jacuzzi.

Leisure Family_with_children

10/10

Exceptional

02 Oct 2025

Emily

Lovely staff. Great food. We enjoyed the pool, it was quite warm and good depth for kids to play. Bonus of a sauna and gym too!

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Lee

Great stay. Comfy beds. Good pool

Friends_and_family Family

4/10

Poor

22 Sep 2025

Paul

.

Leisure Family

6/10

Pleasant

21 Sep 2025

paul

Breakfast was a let down food not very hot bacon full of fat eggs old and stale juices water down so much might as well drunk water.my hot drink not hot at all Evening meal not better ordered chicken burgers they were deep fried and rock hard swimming in grease.Bar area full of tv screens not exactly a relaxing time. On our returned after day out we were locked out of our room reception offered no apology or explanation just do you want both room cards done. The bed was the only great thing my husband was cold had to ask for a heater he came back with the smallest heater did nothing to heat us up. Nice to have fridge. We will not be coming back to your hotel any time soon

Leisure Partner

10/10

Exceptional

21 Sep 2025

Habib

Nice place to stay with kids friendly people

10/10

Exceptional

20 Sep 2025

Jayde

Pool was great

Family_with_children

8/10

Excellent

07 Sep 2025

Verified traveler

Good

It was a good, comfortable room. The toilet was very low down. Shame you could swim for only 30 mins.

Friends_and_family Family

2/10

Poor

03 Sep 2025

Craig

Awful stay I will be contacting the credit card company on getting out money back.
The room smelt of wee, they did reluctantly change out room to which we were presented with a damp room . We were then kept up all night to boy racer meet in car park , which they were staying in the hotel. We complained again. Also 5am in the morning the car park was still loud and full of boy racers

Friends_and_family Family

10/10

Exceptional

31 Aug 2025

Mohammed

Absolutely excellent place to stay
Clean
Friendly
Atmosphere great
Great for kids
Kids small playing area very helpful .
Great pool

Leisure Family_with_children

8/10

Excellent

28 Aug 2025

Karen

Nice place

We only stayed for 1 night, the hotel was clean and comfortable, i feel like the rooms could do with updating to go with the rest of the hotel, but no issues with the room otherwise, wasnt noisy either
The pool didn't get too busy considering it was summer hols and that was very clean, bar area/ restaurant was very nice
Breakfast was good
Staff were friendly and helpful

Friends_and_family Family

8/10

Excellent

28 Aug 2025

Ernest

Enjoyed my stay

Leisure Family_with_children

4/10

Poor

24 Aug 2025

KATIE

Room was alittle grubby and veru outdated.
They only service breakfast buffet with was very expensive, the food meal could do with a make over and some bar staff didnt know what they was doing. Pool was clean but pool changing rooms wasnt has clean.

Leisure Family

10/10

Exceptional

20 Aug 2025

Cyril

The swimming pool 🏊‍♀️

Leisure Partner

10/10

Exceptional

19 Aug 2025

Jason

👍