Name: Holiday Inn Milton Keynes
Address: 500 Saxon Gate West, Central Milton Keynes Bucking, Milton Keynes, MK9 2HQ, GB

8/10

Excellent

27 Jul 2026

SAIMA

Standard room was spacious and clean with everything you need. Hotel staff were lovely and it seemed well managed.

6/10

Pleasant

22 Jul 2026

Helen

Convenient for Milton Keynes Shopping Centre and theatre. The rooms are nice enough although the tea facilities in the room I had needed to be changed as the originals were not very clean.

Decor is a little dated but in good order.

Self

10/10

Exceptional

17 Jul 2026

Fiona

The bed was comfortable and there wasn’t any noise from inside or outside. We had dinner at Marcos restaurant in the hotel. The food and drinks were very good and we had a lovely evening. All the staff were very helpful and friendly. In the morning i had a swim and used tbe sauna. The pool was a nice touch. Overall our experience at this hotel was very pleasant.

Partner

10/10

Exceptional

12 Jul 2026

Hugo

Amazing hotel , staff were simply amazing and the facilities and food were amazing as well

Self

10/10

Exceptional

11 Jul 2026

Linda

Staff very helpful and extremely pleasant. Rooms very clean great property to stay at would definitely stay here again.
Traveler from Pennsylvania USA

Friends

10/10

Exceptional

10 Jul 2026

NANCY

Well located for what was needed. Room spare but everything I needed. Staff very helpful. There is no elevator, so expect to carry luggage upstairs if not on main level.

Friends

8/10

Excellent

03 Jul 2026

Peter

AC was nice and cold I think there are smoking rooms and occasionally could smell smoke

Partner

8/10

Excellent

01 Jul 2026

Fung Chi

The staff so helpful, the area easy to find, I will book for next time.

10/10

Exceptional

29 Jun 2026

James

Excellent hotel. Staff were great. Rooms superb and the place very clean. Only shame is having to pay for parking.

10/10

Exceptional

11 Jun 2026

Mark

Good place. Nice stay. Highly recommend.

Friends_and_family Friends

8/10

Excellent

03 Jun 2026

Stephen

Air conditioning didn’t work in my room. Was moved to a room with a “portable a/c” which was a big fan unit with an ice reservoir in the top. Ok, but switched off and opened the window to sleep. The pool was a nice option to have on a hot day.

Self

8/10

Excellent

29 May 2026

Fiona

Comfortable spacious room. Well laid out. Good supply of coffee and tea but not as much milk and sugar which was disappointing. Would have liked a biscuit but hotel close to shopping centre so bought some. Didn’t check if there was a hair dryer before I washed my hair and lo and behold it was missing. Luckily was able to use pool facilities. Receptionist said she’d ask housekeeping to drop one off if they had one and they did later that evening. I liked the bathroom as it was a good size with room to place toiletries etc. Shower was quite good and the shower curtain did prevent water from escaping onto the floor. Was impressed with the air conditioning which came into its own with high temperatures outside. We were out so didn’t eat at hotel. Didn’t use car park. It was a Thursday night and there was very little noise from inside or outside the hotel. The pool was good.

Partner

4/10

Poor

26 May 2026

Vijaykumar

Please maintain rooms clean and tidy with a fan / AC and provide water for drinking. Also make sure that car park should be free parking. Thank you.

Family

6/10

Pleasant

22 May 2026

Adam

Good value for the price, clean and all the normal facilities of a HI. Only issue was quite Noisey, rooms not very well soundproofed from corridors and the main atrium that many of the rooms look onto.

Business

8/10

Excellent

20 May 2026

Denzil

Great staff good hotel and location

Partner

10/10

Exceptional

18 May 2026

Amanda

Really enjoyed our stay, excellent value for money, pool was clean, hotel bar was very nice

Partner

10/10

Exceptional

16 May 2026

Leslie

Clean room fast check in and out

Self

8/10

Excellent

31 Mar 2026

Mrs.K B

Had a very good overnight stay at the hotel. Staff were really helpful. Didn't have any meals, so can't comment on that. The room was very clean but a bit dated (believe they are renovating the rooms bit by bit.) Hotel parking made life nice and easy. Always happy in an IHG hotel.

Partner

8/10

Excellent

29 Mar 2026

Tim

Good, much better than some other options in central Mk

10/10

Exceptional

28 Mar 2026

Jane

Good room, clean, staff were friendly. Pool was nice but facilities a little tired.

Family

10/10

Exceptional

26 Mar 2026

Clive

Everything clean, nice room, friendly staff and decent breakfast. What's not to like?

Self

2/10

Poor

17 Mar 2026

Colin

The room they gave me was like something out of the 70’s. Heating didn’t work which they knew as there was already an oil filled radiator in the room. Had to ask for another as the room was so cold. No change of room offered at reception. Bathroom sink would not drain and I was left with what is in the photo. Still hadn’t rained when I checked out 3 hours later.
Don’t stay here if this is how they treat paying customers.

Self

6/10

Pleasant

23 Feb 2026

Miguel

The staff was rather great when checking in 🙂👍😊 but I can just say the water pressure was rather low when showering or bathing ,I can also say that the service at the bar was also no where to be seen I had to wait a while before someone saw that I wanted something to drink.

10/10

Exceptional

22 Feb 2026

Dawn

Everything was clean and tidy. Did need Aircon on (in February?). Staff were excellent- especially Karen at breakfast. Very pleasant very helpful. Perfect attitude.

Friends_and_family Family

8/10

Excellent

21 Feb 2026

Lisa

Staff were very helpful and friendly and the breakfast in the restaurant was good quality.
The pool was an added bonus. Lovely temperature.
Beds weren’t very comfortable as were too firm and the pull out bed wasn’t very comfortable for teenage daughter.

Friends_and_family Friends

8/10

Excellent

20 Feb 2026

Justin

A

6/10

Pleasant

17 Feb 2026

Helen

The hotel is fine but nothing more. Rooms are tired, bed was ok but not the comfiest. Room had 2 freestanding oil radiators as heaters which felt a bit weird
For the price there are definitely better options in central MK. Health club was again, average, but nice to have a pool.
Breakfast was fairly good.
Healt

Self

10/10

Exceptional

26 Jan 2026

Rakesh

Very courteous and friendly welcoming

6/10

Pleasant

07 Jan 2026

Georgina

Staff were great, however there was no hot water in the morning that was blamed on the hotel being busy and there was a constant noise from either the air conditioning or pipes or something else that went on all night. The hotel was nice but we couldn’t stay again and risk the water not being available and disrupted sleep

Leisure Partner

8/10

Excellent

26 Dec 2025

David

Clean room and courteous staff

Partner

8/10

Excellent

22 Dec 2025

Lisa

Double quilt on a king size bed just doesn’t work

Leisure Family

8/10

Excellent

21 Dec 2025

Lisa

The reception is bright and welcoming and easy check in.
Our room was clean comfortable and had all that we needed. The heating wasn’t working properly but a plug in heater was provided.
We ate in the restaurant and the food was excellent.
The hotel is well situated and just a short walk to a very good shopping centre. I have stayed before and would stay again.

Friends_and_family Family

6/10

Pleasant

05 Dec 2025

James

Good overall, had very little interaction with staff. The bathroom was filthy and clearly it took a lot of skimpy cleaning to get it to that state.

The mattress was way too soft and I ended up with a great deal of back pain.

Business Partner

10/10

Exceptional

16 Nov 2025

josh

It was good

Partner

8/10

Excellent

01 Nov 2025

Richard

Nice hotel, love the glass lift, good location, cant go wrong for the price, could do with walk in shower also weird you have to pay for room service in person downstairs. But all in all no issues, would book again!

Partner

6/10

Pleasant

30 Oct 2025

Kerry

Room was clean but very lacking in storage for staying more than a night or 2. Cleaners defaulted to provision of one big and one small towel despite being 2 of us (2 toothbrushes and mix of ladies and gents toiletries might have been a clue). Only able to use the pool once due to children’s swim lessons and capacity allowed which was very disappointing as was a main reason for choosing this hotel. Bar was nice and food excellent. Reception staff were functional but not really friendly - just going through the motions. Hotel is good location for centre of Milton Keynes but be aware that parking is expensive….park in a Ringo car park nearby for half the price and only a mins walk.

Leisure Partner

10/10

Exceptional

28 Oct 2025

Brendan

We had a lovely room with a very comfortable bed. The hotel is in a great location if you want to be in the centre of Milton Keynes. We eat in the hotel but if you fancy a night out there are loads of restaurants near.

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

Natasha

Fantastic spotless room, extremely friendly staff. Had a lovely stay

Friends_and_family Friends

10/10

Exceptional

27 Oct 2025

David

Upon arrival we were greeted by the lovely lady on the front desk. She asked if I had children and gave me some bits that would help them to enjoy their stay too. Throughout our stay the team were very helpful, with advice on local amenities and info on the hotel. The pool and changing area were very clean

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Theresa

Made a fuss of the children. Even had there own fun room keys

Leisure Family_with_children

2/10

Poor

23 Oct 2025

Daniel

not the issue

Business

6/10

Pleasant

19 Oct 2025

Allan

The room was amazing, as was the hotel. The colleagues serving breakfast were exceptional, very friendly, genuine and gave great customer service.
Only criticism I had was check-in. Young man on desk was very flat and felt disinterested. He processed my check in well, but failed to mention my room numbers or which floor I was on.
However, young lady on the desk when I checked out was the opposite; warm, friendly and genuine.

Friends_and_family Family

6/10

Pleasant

19 Oct 2025

stephen

Walls too thin

Leisure Partner

10/10

Exceptional

28 Sep 2025

Liam

Great staff especially Bow behind the bar, clean room. Enjoyed our stay

Partner

10/10

Exceptional

28 Sep 2025

Denzil

Great staff

Courteous staff and very friendly

Partner

10/10

Exceptional

26 Sep 2025

Robert

Only a bus ride from Bletchley Park… good location. Good hotel

Leisure Family

10/10

Exceptional

24 Sep 2025

Kerry

Definitely stay again

Rooms were clean, staff were amazing, nothing was too much.
The food was really good and the spa excellent.

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

Lesley

Clean comfortable room and a good night's sleep and a lovely breakfast

Leisure

6/10

Pleasant

20 Sep 2025

Simon

To be honest was my first stay in a holiday inn which was a bit poor....on arriving key cards were not working .then took 35mins to get taken to our rooms....the rooms were extremely hot even tho the aircon was on full cold and was very noisy... asked for a 2pm check which was denied alao ....so i would definitely not stay this hotel again....also breakfast was very ordinary on this occasion and for the huge price of it not worth it

Leisure

10/10

Exceptional

17 Sep 2025

James

Nice hotel, easy access from Stansted Airport

Nice spacious room. Very clean. Not the friendliest staff in the world.

Friends_and_family Family

4/10

Poor

14 Sep 2025

Tracey

Has been refurbished but carpet was badly stained and the bathroom door didn’t close properly

Leisure

8/10

Excellent

09 Sep 2025

Darshna

After spending 1 night in the room that we originally got and due to some issues with room and cleanliness, I requested at the reception if our room could be changed.
The staff member at the reception, by the name of Tiana, was very apologetic and straightaway offered to change our room and gave us an upgrade as we were still going to be spending 2 more nights. That was a very kind gesture from the hotel group. This was our first time at the Holiday Inn, as we always book Premier Inn.
But Tiana saved me from not booking Holiday Inn again! Thank you so much.

Friends_and_family Family

10/10

Exceptional

08 Sep 2025

Eduardo

All staff are friendly and accommodating.

10/10

Exceptional

07 Sep 2025

Grace

We had a very pleasant stay, the beds are very comfortable. We had a very good night sleep. Check was quick and receptionist was very kind and cheerful.

Friends_and_family Family

10/10

Exceptional

29 Aug 2025

Ketan

I have stayed here several times and it is in a great convenient location. The hotel is nice but does need some maintainance as my room had paint peeling from the door and the carpet was torn.

Leisure Self

10/10

Exceptional

26 Aug 2025

Shan

Good

10/10

Exceptional

26 Aug 2025

Pritti

A Truly Amazing and Unforgettable Stay!
My recent stay at the Holiday Inn was absolutely amazing, thanks in large part to their exceptional staff. We were there to celebrate a very special occasion: our anniversary and our daughter's birthday.
From the moment we arrived, we were met with incredible hospitality. The front desk staff, especially Cristina, was so friendly and welcoming. We were celebrating a double milestone, and Cristina had clearly listened to the notes provided. To our complete and lovely surprise, we found a few treats left in our room for the occasion. This unexpected and thoughtful gesture truly made our stay feel special and personalized.
The staff at this hotel are truly outstanding, and we highly recommend it for anyone looking for a memorable and warm experience. We can't wait to come back!

Leisure Family

10/10

Exceptional

26 Aug 2025

Fatima

I was expecting a standard hotel but was very surprised by how much I enjoyed staying here.
Apart from being clean, having parking on site and lovely restaurant, the staff made the trip!
The young man on reception (I wish I remembered his name) was just lovely! Very friendly and helpful and kind. He took time to talk to me and make me feel so much better after my very long day at work.
The waitresses in the restaurant were also really lovely. Helpful and friendly.
I would definitely stay here again!

4/10

Poor

24 Aug 2025

Ashley

Hidden charges and poor search criteria in the app

I am disappointed that;
1. Hidden charge for the parking £15 overnight, when I specifically searched for free parking.
2. The only other reason I chose this pool was because it had a pool, which has significant restrictions such as adult only swimming, not mentioned using the app, which meant we couldn’t use it
In essence the only two specific criteria searched for are failures and actually incorrect.

Friends_and_family Family

8/10

Excellent

14 Aug 2025

Collette

Lovely

The hotel was lovely, nice restaurant and breakfast was great. Really lovely, friendly staff. Plenty of shops around. Only downfall is that I thought the hotel cost included the parking, however this was an extra £15 per day.

Friends_and_family Friends

10/10

Exceptional

10 Aug 2025

Kristian

Lovely friendly staff, great room

Friends_and_family Friends

10/10

Exceptional

04 Aug 2025

Deanne

The welcome on arrival at reception was really warm and inviting.Staff were really polite and all questions or requests were addressed.
Having been to a musical festival and coming back in high spirits, it was wonderful to be served by bar & lounge staff Mandy. She had such high energy and was a total delight to speak with.
Overall, my 1 night stay was good vale for money.

2/10

Poor

04 Aug 2025

Sarah

Issue with air con

Unfortunately there was a issue with the air con in the room. It blew hot air. There were 2 fans in the room too so they must have known there was a problem. We got very little sleep and it was so bad we cut our trip short and left a day early

Partner

8/10

Excellent

17 Jul 2025

Chris

The property was what was needed. Tidy and convenient although missing little helpful items such as power outlets next to bed and a safe. I slightly understand the exorbitant price for F1 weekend, since it was sold out, but this is the most I’ve paid at most F1 races by 2-3x, and those were 4 & 5-star hotels.
There isn’t enough to Milton Keynes to want to return.

Business Self

10/10

Exceptional

08 Jul 2025

Edwin

Very good

Leisure Family

6/10

Pleasant

07 Jul 2025

Lennie

Just okay

Leisure Family

10/10

Exceptional

02 Jul 2025

Paulina

Great staff

Business_and_leisure

6/10

Pleasant

30 Jun 2025

Carole

Excellent staff. Great location. Room furniture was old and in need of replacing. Mattress far too soft - woke with a sore back. Great air conditioning so felt comfortable on a very hot night.

Leisure Partner

8/10

Excellent

30 Jun 2025

Charmaine

The single beds were not stable, they moved as soon as you sat on them, they were alsi very low. For people with mobility issues, they were a struggle

Leisure Family

10/10

Exceptional

29 Jun 2025

Daniel

Fantastic value for money A+ jsut would recommend a fridge in every room

6/10

Pleasant

27 Jun 2025

Mark

Try to get food from outside not from hotel

Food in hotel kitchen is very expensive, not goid taste

Friends_and_family Family

10/10

Exceptional

27 Jun 2025

Michelle

Lovely hotel and staff

Friendly staff, very helpful and always smiling. Amazing service and good communication. Breakfast was the best options and best tasting I’ve had within the UK- even my fussy daughter loved it! Dinner was delish too! Amazing value.

Friends_and_family Family

10/10

Exceptional

23 Jun 2025

Philip

Good location.

Friends_and_family Family

8/10

Excellent

16 Jun 2025

Catherine

Paying separately for car parking at a hotel ive paid to stay at is frustrating

Leisure Family

10/10

Exceptional

14 Jun 2025

Peter

Staff were friendly and helpful. The room was great

Leisure Family

8/10

Excellent

11 Jun 2025

Carolann

Christmas present !

Customer service excellent , breakfast great choice . Facilities good .

Partner

10/10

Exceptional

31 May 2025

Peter

Large, comfortable room with mini frig! We are happy with the hotel. However, I did choose this one because the Hotels.com site listed laundry services as being available and they are not available. M-F they offer send out dry cleaning services, but there’s no laundry available. Important to know on an extended trip to the UK.

Partner

8/10

Excellent

27 May 2025

Elonger

I stayed here because I attended theMotogp. The hotel was a 17 minute walk to Milton keynes train station or a 5 minute drive. Plenty places for dining, and very quiet area. The breakfast buffet was phenomenal, I highly recommend. The room itself was ok. I wish there was a refrigerator and microwave. There was no power outlet next to the bed. Weirdly enough, wash clothes wasnt included with the linen. The staff were great. I would consider visiting again.

10/10

Exceptional

24 May 2025

Susan

Very spacious room, with comfy armchair

Leisure Self

8/10

Excellent

16 May 2025

Joseph

Conscientious reception staff, very helpful. Had initial trouble with the room, was taken care of very efficiently, and had a pleasant stay. Thank you! Lots to see and do all around and easy transportation options.

Leisure Friends

10/10

Exceptional

13 May 2025

Charmaine

I liked the hotel. The single beds are quite small though and were on wheels so they moved around whenever you got up of sat down. Otherwise it was valie for money!

Leisure Family

8/10

Excellent

12 May 2025

Jiraporn

If the parking was free I would visit this place more often. £15 parking is too expensive in my opinion so I visit other hotels instead. 4/5 stars. Cost of living has gone up so high we need better incentives to spend our money.

Partner

10/10

Exceptional

06 May 2025

Robert

Excellent

Leisure

10/10

Exceptional

06 May 2025

Robert

Excellent service

Leisure

8/10

Excellent

04 May 2025

Julie

Another great stay

Reception staff facilitated a move when we found the fresh paint smell overwhelming.
Pool is great but changing rooms could be cleaner

Free ice cream voucher for the young guests was a hit!

Friends_and_family Family

10/10

Exceptional

02 May 2025

Kim

Theatre stay with daughter. What a wonderful hotel central to town, Resturant’s shopping,.
Made perfect by the really nice young staff. Gentleman on reception particularly.
Swimming was a bonus. Strong steam room very good. Highly recommend this hotel for a nice easy stay when visiting Milton Keynes x

Friends_and_family Family

8/10

Excellent

25 Apr 2025

Daryl

All fine just the parking I feel should be within the cost of the room

Business

10/10

Exceptional

23 Apr 2025

Bally

We had a lovelty stay at this hotel over the Easter weekend there were some nice touches for the children too. Will definatrly be back.

Leisure Family_with_children

10/10

Exceptional

19 Apr 2025

Clair

Best thing about this hotel are the staff.

We stayed here the night before visiting Bletchley Park. We enjoyed the lobby bar. All the staff were really friendly and attentive. Our room was comfortable and adequate. Breakfast was really good. Well cooked, tasty and plenty of choice. The breakfast staff were also friendly and welcoming.Hotel is in walking distance of lots of bars and restaurants, a big supermarket and shopping centre- not that we had time to go there.

Friends_and_family Family

10/10

Exceptional

09 Apr 2025

Marcus

Convenient

10/10

Exceptional

30 Mar 2025

Natalie

Perfect!

Excellent comfortable stay. Really friendly receptionist, Peter checked us in and was very helpful with everything. Excellent service from staff, beds comfy, very clean, wpuld definitely return to this hotel if i come back to the area! Thank you

Friends_and_family Family

10/10

Exceptional

30 Mar 2025

Kelly

Stay for mother’s day had a lively trip

Friends_and_family Family

10/10

Exceptional

30 Mar 2025

Stuart

Very good stay

Easy check-in, really helpful staff. Staff are the biggest positive - spoke with so many during our stay and they were all positive, helpful and happy to spend time chatting with me and my son. Good central location too. If in the area again, will definitely look to stay!

Friends_and_family Family

8/10

Excellent

29 Mar 2025

Alex

Clean, practical, great location and lovely friendly staff.

10/10

Exceptional

23 Mar 2025

Jean

Pool and gym and steam room. Wasn't expecting all 3.
Parking was ok but if a space wasn't available we'd have had to get up at 7am to move car 😔

10/10

Exceptional

17 Mar 2025

Amy

Thank you

Brilliant

Friends_and_family Family

8/10

Excellent

12 Mar 2025

Helen

I'm fed up with being pestered for reviews

Leisure Self

10/10

Exceptional

10 Mar 2025

keith

staff and hotel food excelent

10/10

Exceptional

27 Feb 2025

Sarah

Crimbo limbo family break

Much needed short family break to go to Snozone, iFly, Cineworld, crazy golf and more. Hotel was the perfect location for this. Room was very comfortable and buffet brekfast was very good.

Friends_and_family Family

8/10

Excellent

22 Feb 2025

Verified traveler

nice family overnight stay

nice location next to shopping mall, good size of family room, king size bed comfortable.
staff friendly, helpful, and acting quick.

basement pool bit small for kids. my teen daughter said sofa bed is not good.

just one night stay without car, or breakfast.

Friends_and_family Family