Name: Ramada Belize City Princess Hotel
Address: Newtown Barracks Kings Park, 6, Belize City, BZ

10/10

Exceptional

03 Aug 2026

Luis

Wonderful ocean view, excellent service, super clean, love the AC., Refrigerator. Premises are unique having a Casuno inside was awesome

2/10

Poor

02 Aug 2026

Benjamin

The staff here seemed annoyed to be there at work, although none of them were rude. Our room felt very unsanitary and the bathrooms looked very dirty. We were afraid of catching a foot fungus/condition or something, so we always made sure to wear shoes too. I would not recommend this place. You can find better for the equivalent price.

8/10

Excellent

31 Jul 2026

Catherine

The air conditioner was barely enough but otherwise it was a good place for the cost. Breakfast was terrific

10/10

Exceptional

28 Jul 2026

ester

Ive Enjoy my time her..

Just one little request for future ....stays a micovave

2/10

Poor

27 Jul 2026

Donald Lee

The hotel was far from any other businesses or properties. Our first and second breakfasts were very good, but it went down hill after that. There was a definite decline in the food preparation. The rooms were passable and housekeeping did make every attempt to keep them clean. You cannot drink the tap water so we had to find a market to buy bottled water. The rooms were definitely showing signs of wear and the hotel has seen better days. Updates are severely needed. We had reservations for 10 days, but due to weather conditions all tour activities were cancelled, so we changed our flight reservation and came home four days earlier.

On the plus side, there was a recreational park near by that had various food vending shacks and we found one that had the best tacos. We were also able to discover a restaurant about 6 or 7 blocks away so we went there for dinner one night. The Italian food was outstanding, but we could have order just one dish for the two of us.

Unfortunately our trip to Balize City was an experience, but we would not go there again. If you want to go to Balize, stay at one of the cayes.

2/10

Poor

27 Jul 2026

Victoria

There was a water leak in one room that caused all of our clothes to get wet. The staff was to know of no help. We have a video of it, and we don’t know where the water came from in the wall, maybe from the construction on the other side, who knows and all they offered to do was try to close which they didn’t even try them properly. All the clothes stunk.
The Second room the AC didn’t even get cold so we’re all suffering in that room with the heat
The third room, the shower was pretty much broken splash and they were kind of exploded on my son and so the show was horrible

6/10

Pleasant

25 Jul 2026

Glenroy

Clean

6/10

Pleasant

25 Jul 2026

Shaunna A

Clean room

2/10

Poor

19 Jul 2026

Roy

Check in was easy, we had a last minute change day of to change our room from what we had reserved, that was relatively easy. The room was run down, not very clean a/c made a clunking noise all night we were too tired to complain that night but in the morning requested a different room, better cleaner room but still felt like a cheap hotel. Breakfast was good hot fresh buffet style local food. Lobby and restaurant felt hot like the a/c is not working well. Went to gym the thread mill didn’t work didn’t stay long. Bar has a long happy hour stop at 8pm.

Family

10/10

Exceptional

17 Jul 2026

Evita

Very clean room, breakfast excellent and staff friendly

Self

2/10

Poor

12 Jul 2026

Lonny

First time we stayed there. Room was nice but the smell of the seaweed sargassum was over welhming .. tv didn’t work.. then on our second stay here the room was grimy ac was. Mediocre at that. Woke up in the middle of the night sweating.. then in the next morning we were getting tract to check out zz but wanted to shower first.. come to find out the shower was broken.. and that was the icing on the cake .

Partner

10/10

Exceptional

27 Jun 2026

Matthew

Great stay

Family_with_children

10/10

Exceptional

25 Jun 2026

Sloane

It was nice

Family

2/10

Poor

22 Jun 2026

Shannon

This place had mold all over the bathroom. You could smell it when you walked in the door. Very unclean and not well maintained. The people at the casino were NOT friendly.
I would not recommend staying here. We left and went to another hotel.

Friends

4/10

Poor

18 Jun 2026

Chynna

Stuff was trying to upsell or charge the price of the room to get check-in early

Family

6/10

Pleasant

17 Jun 2026

Robert

The location is great! Right on the water. However, this hotel needs major renovation and improvements. The bathrooms are bad!! The free breakfast was okay. The staff was pleasant and helpful. For the money and only 1 night, it was okay. Nothing to rave about!

Partner

8/10

Excellent

14 Jun 2026

Elva M

Clean room,They have a great staff.Breakfast is served daily.Great hotel for Family and Friends

Self

4/10

Poor

11 Jun 2026

AARON

This used to be nice place. Now I’m surprised Wyndham puts the Ramada label on it. The facility is really run down. We had to try three rooms to get one where the AC worked. The shower was falling apart, enamel peeling off the tub. Blood stains on the shower curtain. Broken tiles through out. Torn up head boards, dirty upholstery on the chair, one outlet in the room. Room was non smoking, however smelled like it was previously a smoking room.

Exterior is also is rough shape, cracks in the walls, torn up walk ways, phones didn’t work, WiFi was useless.

The lobby is the nicest part of the facility.

On the upside it was safe and the staff was excellent helping us find a room with working AC. Unfortunately it was a double room and we’d paid for a king.

The price from this site was 1/3 of the rack rate.

Friends_and_family Family

8/10

Excellent

06 Jun 2026

Alex

Good for what it is

Friends

10/10

Exceptional

05 Jun 2026

Noryuszalina Mohd

Amazing

2/10

Poor

05 Jun 2026

Kelley

Do not stay here! Very outdated. Had to wear shoes to take a shower the tub floor was disgusting! Half used shampoo and conditioner bottles still in the room. Blinds are broke. Weird smell in room. No coffee etc not that we would have drunk from the pot in the room. Air conditioning at lowest setting was still hot. Even though we ran it from the time we checked in. It’s a casino hotel so it is a revolving door. Front check in lady was dressed very well and pleasant at the most for such an awful place. Only had to stay one night thank goodness!

Partner

8/10

Excellent

04 Jun 2026

craig

Casino, good breakfast, nice, staff

Self

2/10

Poor

03 Jun 2026

Joseph

Hotel did not reflect what was represented on the internet, hotel is in very poor condition, both the outter appearance of the building as well as the rooms. We left a day early due to the condition of the hotel, with no concern regarding any refund.

Partner

6/10

Pleasant

02 Jun 2026

Ramon

Old facilities and focus on the casino customers

Self

8/10

Excellent

27 May 2026

Maribel Canillas

Pool is not opening until July / Aug. Otherwise a convient local with nice free breakfast.

Partner

10/10

Exceptional

27 May 2026

Ciara

Excellent place to stay. Great view of the ocean and nice quiet rooms.

Self

2/10

Poor

27 May 2026

Jason

I am going to leave a honest review so you can make your decision on your own. The price for the room was excellent, but what came with that was not. First the air conditioner never cooled the room. We were sweating at night with the AC on full blast. We even tried to get the ceiling fan to go faster but it was wobbling too much and we didn't feel safe. Then came the shower, the shower pressure was so low and the showerhead was kind of broken, that we had to cup water against our body and splash it onto other parts of our body. This made taking a shower twice as long. One night, I asked the front desk for two towels. I told her that there was two on the ground to be replaced. I left for dinner and when I came back, the two dirty towels were gone, but no new towels. I returned to the desk and complained, and after a while they finally delivered them. I thought the idea of a morning buffet would be good for my family, but the content is very minimum. Do not be expecting a decent buffet because it is free. The pool was nice and big but it needed some cleaning. Clean enough to swim in though. The pool side bar was closed and only a few recliners were available. Getting pool towels from the front desk is a burden also. The casino on site is definitely a plus. It made the night life fun, with free drinks and live music. The only other thing I can think of was I thought there was a little beach area at this hotel. There is no beach area at all.

Family

2/10

Poor

27 May 2026

Desirie

This is my home and IAM disappointed in the venue the TV did not work the door to my room was difficult to lock the safe in the room to poor your valuable in could not open no hot water no microwave the poor is not safe it has a hole in it it's a lost of debre around you sit in the lobby and it's water dripping on you from the ace the breakfast was lord the eggs were sour the milk was warm and the juice that they had was garbage IAM sorry IAM from Belize and I am disappointed in how this hotel is up keep they said they will refund me a night we will see because I have videos SORRY

Family_with_children

10/10

Exceptional

27 May 2026

Christina

We loved staying here! Casino was so fun! I would stay here again!

Partner

10/10

Exceptional

25 May 2026

Oscar

El lugar es muy ameno. Las habitaciones limpias. Personal de recepción y restaurante muy amables

Friends

10/10

Exceptional

25 May 2026

Teresa

Like the casino. Restaurant is ok

Friends

6/10

Pleasant

25 May 2026

Lisa

The property was fine for our purpose of staying one night to catch a boat. It’s just dated.

Partner

8/10

Excellent

25 May 2026

David

Convenient location, simple but good Belizean style breakfast included. Friendly staff

Self

10/10

Exceptional

22 May 2026

Shanika

Clean room, friendly staff, food taste good

Partner

10/10

Exceptional

18 May 2026

Denis

I love Ramada Hotel in Belize City. Best place to stay !!!

Business

6/10

Pleasant

18 May 2026

Jocelyn

My stay at the Ramada Belize City Princess Hotel was overall just okay. The hotel was clean and provided the basic necessities needed for my stay, but the experience itself was not the best. One of the biggest challenges was communication with the staff, as they often appeared nonchalant and not very helpful when assistance was needed. The night before an important conference, I attempted to arrange a taxi for the following morning, but no one seemed to know what I was referring to when I followed up the next day, which created unnecessary stress. The lobby was also extremely hot due to the lack of air conditioning, which made waiting in common areas uncomfortable. The rooms themselves were very basic, but they were clean and served their purpose. Overall, while the hotel met my basic accommodation needs, the customer service and communication could definitely be improved.

Self

8/10

Excellent

17 May 2026

Agnes

No concierge to take guest to rooms, no iron in rom

Friends

4/10

Poor

14 May 2026

Jennifer

Room was clean. Front desk nice. No pool as advertised. No hot water in the morning

Family

8/10

Excellent

13 May 2026

Teresa

Great staff. Breakfast is OK. Hotel itself needs renovations.

Friends

10/10

Exceptional

12 May 2026

C

Pool closed

Partner

10/10

Exceptional

11 May 2026

Tieh

Okay stay close to transit

Business

8/10

Excellent

09 May 2026

Markel

Good location close to the ocean. Nothing fancy but clean room and good breakfast! Can purchase more if the continental breakfast isn’t enough!

Partner

10/10

Exceptional

07 May 2026

Tony

Pool was out of service. Bar closed early

Partner

8/10

Excellent

05 May 2026

JUAN

Swimming pool was closed, and the overall appearance of the hotel at the exterior and the rooms were really outdated, the main entrance gives you a bad impression at the beginning, I believe the best times for this hotel were over.

Self

4/10

Poor

03 May 2026

Alistair

Hello The Staff in this Hotel that I interacted with like Martin,Raymond etc were good.The Breakfast was decent as for The Rooms including The real Old School Windows furniture,small TV & bathroom they're really beginning to show their age like 1970's/80's.The Hotel is refurbishing The Swimming Pool well I maybe suggest they think about making The Hotel Rooms making this the next Area they need to address.I'll state this after my move to The Golden Tree I was in a Hotel Room that was only a 150 Square foot but it's decor compared to Room 416 at The Ramada Princess was easily better more Modern,tidy,comfortable it had nice Leather Chairs,a Dining/work desk with a really good Office Chair,A Electronic Digital Safe that reliably worked not sporadically,A 43 Inch Smart TV that had Movie Channels + a small Jacuzzi in The Bathroom.So as far as I'm concerned this is what I'd like & let's not forget this is a niche Budget Hotel not a big Resort Chain like Ramada Wyndham are.So if The Golden Tree Hotel I think made the correct decision to address improve & modernize all their Rooms Suites I'd suggest your Hotel & Casino should maybe do likewise.As for our difference of opinion over The Swimming Pool I'll say this when I go to use Expedia I expect whatever Amenity is listed by a Property then I expect when I book it that I don't get a message back after the fact to tell me it's not actually available.The info any Resort displays on Trivago,Expedia should be 100% correct..no excuses !

Self

8/10

Excellent

02 May 2026

MARICICA

What I liked:
Staff were nice and helpful during our 7-night stay
Room was clean
AC worked well and kept the room cool
Breakfast was good and convenient, even though it was pretty much the same every day with limited variety
Location was acceptable for getting around

What I didn’t like:
Room was clean but felt run down and dated
Hot water took several minutes of running the tap before it came through
AC was very noisy and disrupted sleep
Pool has been “under construction” for a long time, but there’s no sign work has actually started
Loud music stage with big speakers and flashing lights right next to the hotel — very disturbing at night
Only 1 x 500ml bottle of water provided per person per day and no drinking water dispenser. When I asked, front desk suggested buying more from the bar. Water is a basic need and should not be rationed at a hotel at this level

The bottom line:
For the price and Ramada brand, I expected better. Between the noise issues, the water situation, and the run-down facilities, I don’t recommend this hotel and won’t be returning.

Trip type: Couple, 7 nights
Would not recommend to a friend

Family

6/10

Pleasant

01 May 2026

Donna

The pool was closed and under renovation.
the restaurant served me hot beer with a mug of ice and I still have to pay for it. The bodywash in our room was watered down couldn’t use that. and the breakfast was cold.

Partner

8/10

Excellent

27 Apr 2026

Robert

I had planned to spend some time by the pool only to learn it was closed. Everything else was good. the website shows a nice picture of the pool and lists the pool as one of the amenities.

Self

8/10

Excellent

24 Apr 2026

John

Property needs some updating. Staff real friendly. No bugs. Smoke detector light kept flashing every hour or so, at 1st thought it was lightning. Breakfast cold no warming elements. Quiet. Nice view on the seaside. For the cheaper price I would probably stay again,

8/10

Excellent

24 Apr 2026

Monica

La tarifa incluyó el desayuno buffet, eso fue bueno , este fue variado, Como oportunidad de mejora, en el área del restaurante hacía mucho calor y no se sentía el aire acondicionado en ese espacio.
Las habitaciones fueron muy cómodas, amplias y con excelente vista.

Self

2/10

Poor

24 Apr 2026

Ryan

The people were great, the hotel was bad.

Family

2/10

Poor

23 Apr 2026

Kate

I have an allergy which I informed the hotel of prior to eating, they assured me they took necessary precautions but unfortunately I was sick after. The pool was closed, with a bunch of trash laying beside. The room was extremely outdated and unclean. We would not recommend, no matter what discount they are offering.

Partner

8/10

Excellent

22 Apr 2026

LeeAnn

Wonderful staff in all departments and clean facilities! Very nice free breakfast with reasonable purchase options. What brings it down is the lack of coffee pot and microwave in the room, the stingy and often threadbare towels and the very long wait for hot water in the shower (we were on the 5th floor). Great elevator system- fast smooth and quiet. Cudos to Sayda (consierge) and Sylvan (restaurant) for their outstanding service and friendly attitude during our week long stay.

Friends

2/10

Poor

21 Apr 2026

John

The rooms had an AC but the drapes covered it up when you tried making the room dark causing it to be hot anyways

8/10

Excellent

21 Apr 2026

William

It was a last minutes booking and my girlfriend and I did not regret it. Would definitely recommend them again.

Partner

10/10

Exceptional

20 Apr 2026

Glenna

Nice view of the ocean. Had fun at the casino. Breakfast buffet was yummy!

Friends_and_family Friends

4/10

Poor

19 Apr 2026

Robyn

The restaurant and bar were terrible. We had a great server and sh was apologetic for the standards.

Partner

6/10

Pleasant

18 Apr 2026

Rene

pool was not working, hot water was not working, they promise 2 drinks because of the hot water situation, we went to the bar, and they say that they couldn't give us the drinks.

Partner

6/10

Pleasant

18 Apr 2026

Steven

Good view. 😁

Self

6/10

Pleasant

18 Apr 2026

Osvaldo

El Ramada Hotel se quedó en el pasado, sus instalaciones antiguas sin buen mantenimiento, la piscina cerrada y el lugar donde está es sucio y abandonado. En general el precio es elevado para la calidad del servicio y calidad del edificio. También el desayuno es bueno pero no lo suficiente para un cuatro o cinco estrellas, como mucho es de dos estrellas.

Self

2/10

Poor

15 Apr 2026

shabiba D

The worst hotel I ever stayed in my life NEVER AGAIN .., I would never recommend no one to stay at this hotel

Partner

8/10

Excellent

14 Apr 2026

Karen

Yes

Partner

10/10

Exceptional

14 Apr 2026

Gorka

Good hotel for a good price.

6/10

Pleasant

12 Apr 2026

Maximilian

All around mediocre very date place in need of rehab. Nice casino with live poker.

Partner

2/10

Poor

10 Apr 2026

Kim

I booked this hotel for the pool. Within 2 minutes of booking, they sent me a note saying their pool is under construction. I requested to cancel. They told me to contact Expedia. Expedia told me to contact the property. We didn't stay there and both the hotel and Expedia have refused a refund.

8/10

Excellent

09 Apr 2026

Frederic

Seems to be an old hotel but very clean. Good staff . Cinema inside, haircutter and casino. Great breakfast. The pool was under construction. Only advised after booking. This was bad.

6/10

Pleasant

08 Apr 2026

suretta

No pool!I can't swim! I wish that on Easter weekend 😩 we could spend time playing in the pool! No comps? Free Lunch or dinner menu everyday of our stay! That would be nice!

Partner

2/10

Poor

07 Apr 2026

Belia

Ramada Hotel is a bit run down.

Family_with_children

8/10

Excellent

05 Apr 2026

Christopher

The hotel staff were very helpful and kind with booking taxis and tours, and keeping the rooms clean and stocked with towels. They also seemed a bit understaffed in the dining area for the volume of people/diners. Another thing is they could do more maintenance to beautify the building, from the upper management/owners. Some renovations could take place but other than that it was a great stay.

Family

6/10

Pleasant

05 Apr 2026

Samuel

Lo que no me gustó es que no tenían Piscina disponible

Friends_and_family Family

2/10

Poor

04 Apr 2026

Jason

Dated and dirty

4/10

Poor

01 Apr 2026

Steven

The room was not the most updated. A little dirty on the floor so we kept our socks and shoes on. The food at the restaurant we had this one dish that said it was mildly spicy and ended up being a seven out of five and the shrimps were cooked to the point where they were unrecognizable.

But all that said, it was truly a two star hotel for a night before we headed over to San Pedro for the week.

4/10

Poor

31 Mar 2026

Justin

Property needs renovation and better quality. Staff was amazing however but Wyndham needs to invest in an overhaul.

8/10

Excellent

30 Mar 2026

Jairus

No pool no arcade, no nothing i was promissed

Very disappointing

Self

6/10

Pleasant

29 Mar 2026

Eric

The Ramada hotel is well located with a beautiful sea view. The hotel is aging and needs to be renovated but the overall quality over price is good. Staff was welcoming and professional.

Partner

6/10

Pleasant

29 Mar 2026

Caleb

This hotel is pretty run down compared to some of the other hotel options in Belize City but offered some nice amenities like a game room and free breakfast. If you do choose this hotel, check your hotel door and make sure it locks behind you before you leave for the day. Our door didn’t lock. At all. We would’ve left all our belongings in the room when we left had we not double checked. When notifying the front desk that one of their rooms doesn’t lock, they didn’t really seem to care. So, that hotel room likely still doesn't lock.

Partner

2/10

Poor

29 Mar 2026

Matthew

This property was sadly disappointing. The disappointed begs with the foul odor that permeated the lobby. Staff were nice but not super friendly for being in the hospitality industry. Like they were just doing a job. Lobby was uninviting, the bar was more like a mall kiosk with some random seating nearby. The rooms don’t look like they’ve been updated since the 70s. The AC spewed mildew into the air. Paid more for an ocean view only to find out all rooms have an ocean view. We couldn’t bring ourselves to eat in the dining room. The front desk provided wonderful nearby options. Nothing on any booking apps mentioned the pool, a bar, and a restaurant are all closed. Even signage in the building still referred to them despite being closed for months. Housekeeping was inconsistent following our eco-friendly preferences (based on the placard in the room), never left the same towels, or a floor mat, sometimes made the bed and sometimes didn’t. Ignored the DND sign on the door and came in. Safe in room also didn’t work. The fridge was gross to touch and wobbled. The windows had hand prints all over them. On our last day, a guest in the lobby asked about our experience, said his was the same, and that he felt badly for bringing his wife and children there.

Partner

10/10

Exceptional

29 Mar 2026

Keisha

Ramada, Princess Hotel is breath taking. From the moment you walk in you’re greeted by professional staff. The hotel is spotless. Our room was very clean. I know because I took my Lysol wipes and I wiped the counter. There was no dirt ; thank you to the amazing staff. They made sure that we had fresh and clean towels during our stay. The view was perfect. We were able to see the tourist ship and water taxi coming in . There was a nice deck area where guest can take beautiful photos or just sit and enjoy the scenery and tske in the fresh air. My husband and I enjoyed our stay Thank you again to the wonderful staff at princess Ramada. We would definitely recommend Ramada Princess Hotel.

Partner

10/10

Exceptional

28 Mar 2026

Ricardo

Excelente el persona de recepcion, muy atentos y amables.

Business

6/10

Pleasant

26 Mar 2026

Kimar Collette

The room was clean but the bathroom is terrible
The breakfast is good
Pleasant and polite staff
If you’re a person that loves to take pictures this place is not it the lobby is old the entire building/property is old and run down
The area is good where the hotel is it has vibes on the weekend

Partner

10/10

Exceptional

26 Mar 2026

Robert

The pool was closed and we were not made aware until AFTER the reservation but it was only a 1 day stay to play some blackjack so didn't matter that much

Partner

10/10

Exceptional

25 Mar 2026

Darryl

The staff at the front desk does a great job.Trained and Supervised well.

6/10

Pleasant

25 Mar 2026

David

Workspace is adequate. No towels provided at first. One bath towel and one hand towel eventually provided for my wife and me.

Partner

10/10

Exceptional

24 Mar 2026

Kenneth

None

6/10

Pleasant

20 Mar 2026

suretta

Every room has an ocean view 😍

Partner

2/10

Poor

19 Mar 2026

Taylor

Booked a non-refundable room. Got an email after I booked that the pool was closed. Did not see the email until after my plane landed. In the pool notice they failed to mention the entire hotel has been under construction. When I brought up the lack of transparnecy with the front desk they were rude and argued with me. I urged them to look on their own website and on hotels.com to see for themselves that nothing is posted about the closed pool regardless of how long it has been out of service for. Overall a terrible experience. Was booked for 2 nights but checked out the next morning to find a different accommodation. Will never be back and will not recommend - especially if you have kids.

Friends_and_family Family

8/10

Excellent

18 Mar 2026

Rosa

It was clean on a whole but can be better

Family_with_children

4/10

Poor

18 Mar 2026

Jane Tilley

no hot tub!!!!!!

Partner

6/10

Pleasant

17 Mar 2026

Janette

This hotel was ok for the one night I had. First impression on walking in reception I thought it was lovely. But then rooms. I got given a room right above a generator so noisy I couldn’t stay. I was changed to a room above obviously no better. So I asked for a room on the other side after some debate(staff very helpful) I got a room on the other side. Much better. Room was spacious and clean. Had a fridge but no coffee making facilities. Breakfast was very disappointing. Not a lot of choice. And the pool was closed for renovation. Would I stay again probably not.

4/10

Poor

16 Mar 2026

Albert

The room was old, poorly painted, smelled like sewer. Could not adjust hot water in shower. A/C unit was very noisey. All in all a bad experience

Self

10/10

Exceptional

14 Mar 2026

Heinrich

Clean rolm

Partner

8/10

Excellent

12 Mar 2026

Jeanne

Get the ocean view room. Staff works hard be kind and tip. Make sure pool renovation is complete, was not able to enjoy. Included breakfast was limited but gets u on your way! Casino - we don’t gamble. Stayed here after 5 days in San Ignacio doing adventure tours. Good location- taxis always waiting, tried different restaurants, did tuk tuk ride, local regatta and canoe annual festivals. Minutes from airport. Ferry nearby but water too rough so we skipped the cayes.

Partner

6/10

Pleasant

09 Mar 2026

Diane

Lovely water view from our room, a deck would have been a bonus.
Very family friendly, will be even more so once the pool is finished being renovated.

Partner

2/10

Poor

04 Mar 2026

Yamir

Very Old property !

10/10

Exceptional

04 Mar 2026

Nickesha

My husband and I recently stayed at the Ramada Belize City Princess Hotel and we truly enjoyed our time there. From the moment we walked into the lobby, we felt welcomed. The vibe was warm, the views were beautiful, and everything just felt right.
The manager was wonderful and the entire staff was kind and professional. Everyone we came across greeted us with a smile and made sure we were taken care of. You can tell they genuinely care about their guests. I really have to highlight Sylvin in the restaurant because he made our stay extra special. From day one, he was so friendly and attentive. He remembered us, checked on us, and made sure we were comfortable every time we dined there.
One evening we came back from our day trip to Guatemala and I casually mentioned that my feet were hurting and that I was going upstairs to relax. We ordered our food to the room. A little while later, Sylvin surprised us by sending up a foot bowl with warm water and flowers so my husband could soak and massage my feet. I was not expecting that at all. It was such a thoughtful and kind gesture. That small act meant so much to me and showed how much he truly cares about the guests.
The food was delicious every time. Everything tasted fresh and flavorful. We especially enjoyed breakfast each morning. It was a great way to start our day.
Overall, we had a beautiful experience, but what really stood out was the hospitality. Thank you to the manager, the staff, and especially Sylvin!

Partner

2/10

Poor

01 Mar 2026

Alejandro

This hotel is extremely run down rooms are dirty and all attentions to detail are not close to being looked at.

Business

8/10

Excellent

21 Feb 2026

Marjorie

It was nice and it was very clean. There was an issue with the water when I was there, but they were very prompt about making sure it was OK