Name: Best Western Plus Belize Biltmore Plaza
Address: Miles 3 Philip Goldson Highway P.O. Box 959, Belize City, 959, BZ

10/10

Exceptional

26 Jul 2026

Anabel

I love this place, great service at the restaurant and all around. Staff always helpful and friendly. Will definitely be back

10/10

Exceptional

17 Jul 2026

Robert

We enjoyed the stay and appreciated the support from the staff.

Partner

10/10

Exceptional

17 Jul 2026

Wendy

How to cancel the trip

8/10

Excellent

16 Jul 2026

Luke

The rooms are clean and recently renovated. It’s a conference center with many foreign travelers. Rooms are comfortable and we were able to get connecting rooms.
The onsite restaurant servers food. They charge a 12.5% service fee for all food and beverage. This leads to slow service from some staff members. I typically tip 20% but would like have tipped 10% or less based on the service received at lunch. One exception is Denise…she was great at dinner service!
Important note regarding the amenities: The property had a swim team practice in the pool when we arrived (from about 1-3pm). The hotel sells gym memberships to locals and there were at least 20 people in the gym between 5pm and 6pm. I went to the gym at 6:30am and most of the 10-12 people using the gym were not hotel guests. It’s fine, but may limit hotel guest access to equipment.
We stayed at 3 other properties during this trip in Belize and this was my least favorite.

Family_with_children

10/10

Exceptional

14 Jul 2026

Charmine

Loved it there!

Family_with_children

8/10

Excellent

13 Jul 2026

MARY

The hotel was very clean and my room was quiet and modern. The indoor facilities are compact, but the outdoor bar and restaurants are very pleasant and spacious. Front desk staff were excellent. Overall I was very happy with my stay.

Self

6/10

Pleasant

11 Jul 2026

Joseph

Average, dirty hotel room was decent but property is super bland

10/10

Exceptional

29 Jun 2026

Monica

The property was beautiful. The staff were helpful and friendly. The cuisine was delicious. And the 10 minute proximity to the airport was great.

Family

8/10

Excellent

26 Jun 2026

Jessica

Place is ok, but shower and water pressure/temperature is not good!
Only one person doing omelette that takes so long time if restaurant is full…

Business Self

10/10

Exceptional

22 Jun 2026

Stephanie

The hotel was clean with friendly staff and a nice relaxing atmosphere.

Self

10/10

Exceptional

18 Jun 2026

Dianne

Housekeeping was exceptional. Provided daily services. Front desk staff was also very friendly. They made us feel comfortable after leaving a very bad situation through Expedia booking.

Partner

6/10

Pleasant

16 Jun 2026

sharon

Very nice staff. Van driver very friendly and offering help at every turn. The room had a bit of a “musky” smell. That’s the reason for the 4stars.

Self

10/10

Exceptional

15 Jun 2026

Alexus

The bed was incredible. Soft, yet supportive. I wish I'd had more time to sleep!

Self

10/10

Exceptional

13 Jun 2026

Sharon

Awesome accommodation

Family_with_children

10/10

Exceptional

13 Jun 2026

Ash

My stay was excellent from start to finish. The property was very clean, well-maintained, and incredibly welcoming. The staff was courteous, friendly, and always willing to help. The atmosphere was so warm and inviting that I almost forgot I was away from home. It truly felt like I lived there. From the comfortable accommodations to the outstanding customer service, everything exceeded my expectations. I would definitely stay here again and highly recommend it to anyone looking for a comfortable and enjoyable experience.

Family_with_children

6/10

Pleasant

09 Jun 2026

Eric L

Not much to see in Belize City. It was a stop over on our way to San Pedro, close to the airport.

Partner

10/10

Exceptional

06 Jun 2026

Kelly

We enjoyed our stay. It. Was the perfect spot to hang out in between San Pedro and the airport. The hotel helped me celebrate my birthday

Friends

10/10

Exceptional

04 Jun 2026

Julia

Friendly staff,very good food menu the quality was excellent I would recommend this hotel to anyone very close to the shore

Family

10/10

Exceptional

01 Jun 2026

Carl

The Karaoke @7p on Friday was amazing. I highly recommend this hotel. And their location is perfect.

Friends

10/10

Exceptional

01 Jun 2026

Shuna

We only stayed one night between flights. But we had a lovely stay. Very clean and comfortable. Also great restaurant for an evening meal and drinks!

Partner

10/10

Exceptional

01 Jun 2026

Jennifer

Truly enjoyed the property

Family_with_children

10/10

Exceptional

31 May 2026

Roxanne

I always stay at the best western because its like home away from home. Staff is always very helpful. I will always choose best western belize...thks

Self

10/10

Exceptional

30 May 2026

Chloe

The room was beautiful and super clean! We loved the pool and the fact that there was a bar easily accessible right there. Annika, the concierge, was super amazing and always available to help us with booking shuttles and timelines of how early to arrive/what to expect when traveling to other places. Overall, it was an amazing stay and highly recommended by us

Friends

10/10

Exceptional

25 May 2026

Luvenia

Room are very big clean great AC, wonderful water purse for the shower, room service was very tasty. Would for sure stay again

Family_with_children

10/10

Exceptional

22 May 2026

Stephen

Hotel was in good condition; staff were attentive and were flexible in providing good service.
Only negativity was the wi-fi speed in the rooms, it tended to be slow and fickle. There was no upgrade option to high speed internet.
They arrange transport for me and helped out when a tour I booked was cancelled. So I ended up with a private tour, at around the same price as the other tour.
Room above me had issues, no effect on me, but they upgraded me to a better room which was nice and helped me move.

Self

10/10

Exceptional

19 May 2026

Shirley

Great place to stay at

Self

10/10

Exceptional

19 May 2026

Eddie

From the moment I made my reservation I was contacted by the property about all parts of my trip.I was met at the airport by a member of the staff waiting with a sign. The staff at the hotel met me with a smile and catered to my every need and want. The room and property was beautiful and clean and all of the staff were unbelievable kind. All the food and drinks were amazing. Wonderful place to stay.

Self

10/10

Exceptional

18 May 2026

Jenay

10/10 everything

10/10

Exceptional

18 May 2026

Michael

Everything was great!!

Family_with_children

10/10

Exceptional

17 May 2026

Camalla

Super comfortable beds and staff are so friendly and kind. Wonderful amenities.

Partner

8/10

Excellent

05 May 2026

Sheryl

Lovely hotel with nice pool and several food and drink options. We were only staying on our last night so we'd be close to the airport. The only complaint was we were in a back corridor with hallways that echoed and we could hear our neighbors.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Patrick

We stayed here one night before leaving Belize and recommend staying here.

Partner

8/10

Excellent

30 Apr 2026

Penny Alison

Great beds lots of pillows, fridge and microwave in room.

Friends

8/10

Excellent

30 Apr 2026

Wanda

Room not clean. Shower did not work. Bar okay. Food okay.

Self

10/10

Exceptional

30 Apr 2026

Raoul

Restaurant staff was exceptional.

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Chezaree

Staff was very accommodating, rooms were very clean. Restaurant was delicious.

10/10

Exceptional

27 Apr 2026

Christopher

It was ok, I thought the omelet was a bit small compared to other places.

Keep yogurt in stock

Self

6/10

Pleasant

26 Apr 2026

Carol

I didn't like that the maid messed with my things on the counter.. but worse.. our suitcases!! Nobody should be touching our suitcases!! Wanted to enjoy the pool before we left.. FULL OF KIDS !! That were not staying there!!! Staff was great.. but so slow and only catered to my boyfriend and never asked what I wanted to drink..

Partner

10/10

Exceptional

23 Apr 2026

SERGIO

All is fine but the service is outstanding!

Self

2/10

Poor

17 Apr 2026

Edith

The worst our shuttle was no where

10/10

Exceptional

07 Apr 2026

Mendel

Very nice hotel

Friends

8/10

Excellent

07 Apr 2026

Graeme

Aside from one of the front desk ladies, who was a bit terse, the hotel staff were very friendly and helpful. The food was also good, and the kids had fun in the pool. My only gripe was the US$37 charge for a 15-minute airport shuttle.

Family_with_children

10/10

Exceptional

06 Apr 2026

Elizabeth

The breakfast buffet was so delicious! All of the staff were friendly and helpful. The outdoor pool area was clean and beautiful.

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

Gary

Yes

2/10

Poor

29 Mar 2026

Michael

Unfriendly staff, room charges not permitted for restaurants or lobby purchases. Arrived at 3pm for check in, did not have a room till 5:30pm. Had lunch and dinner at the restaurant, and breakfast next morning at the café: waited more than an hour and a half for food on all three occasions. For dinner: ordered one cheese pizza, took almost 2 hours and showed up raw in the middle. They brought it back 40min later, still raw in the middle having just been broiled on top. Two towels provided in room for 2 adults, 2 kids, and no towels available at pool area for swimming. Be careful, they have a house next door that they either claim you you booked instead of your standard room, or try to convince you to move to as an “upgrade” (our party had two rooms and experience both scenarios). Don’t be fooled, this is not on the property and not available through Expedia. It seems to be a side hustle. We were treated as an unwelcome nuisance throughout our two day, one night stay. Not impressed at all

Family_with_children

10/10

Exceptional

26 Mar 2026

Debbie

I don’t think I should’ve paid for the airport shuttle

Friends

10/10

Exceptional

25 Mar 2026

Fred H

Reception desk staff are always pleasant, friendly and helpful

Partner

10/10

Exceptional

25 Mar 2026

TAMMY M

Yes

10/10

Exceptional

24 Mar 2026

Janet

Friendly staff, good restaurant. Expensive shuttle.

Family

6/10

Pleasant

22 Mar 2026

Russell

The hotel staff were very friendly and helpful but the location was not great. The road in front of the hotel is very busy and loud. Our room was located almost on the road and the “window” we had looked out to a hallway. It was challenging to get any sleep. The food at the restaurant was okay.

Family_with_children

10/10

Exceptional

17 Mar 2026

Theodore

Did not use the spa

Partner

10/10

Exceptional

13 Mar 2026

Melinda

I booked this hotel at the last minute because it was close to the airport for my early morning flight. I honestly wasn’t expecting much but was extremely impressed upon arrival. The hotel is large with lots of amenities, most which I didn’t have time to explore. They have a great bar/restaurant with an open air, tropical theme right next to the pool. They were expanding the deck area next to the pool, which will be lovely when finished. The rooms were modern, clean and well stocked. The bed was comfortable. The spa area looked lovely but I didn’t get to use it.

As I left the next morning, I passed the breakfast buffet. If I’d know it was so large with so many good food choices, I would have gotten up earlier to enjoy it. I’d definitely recommend d this hotel and will stay here again when I visit Belize.

8/10

Excellent

12 Mar 2026

Verified traveler

This was our last stop before the airport in the morning. The location was ideal for that. Dinner was fine but it took a very, very long time, even long in Belize time. The pictures of the pool online look nice but it was full of screaming kids, which is what it is, but just an FYI it was very busy by the pool. The AC really struggled and we had no hot water. We had been traveling for a month so I was a little used to lack of hot water at times by now. Yes, the shuttle was a little pricey but was happy to have it and they also picked us up at the water taxi. Overall I'd recommend and stay based on location and services.

Partner

10/10

Exceptional

07 Mar 2026

Jeannette

The new elevator to the 2nd floor was convenient. The staff, rooms and meals were all great.

Family

10/10

Exceptional

07 Mar 2026

Jeannette

Yes, the fried fish dinner was great. The curry fish could be more spicy. The buffet had tasty fruits, yogurt, granola and freshly cooked eggs and waffles.

Family

10/10

Exceptional

04 Mar 2026

Henry

Friendly and patient staff. Food was excellent as always with a huge and delicious breakfast selection. beautiful room with the most comfortable beds ever. This is my go to hotel every time 'm not staying with family.

Family_with_children

10/10

Exceptional

02 Mar 2026

Michele

Staff very courteous. Room was clean
Everything went really well for our quick visit overnight.

Partner

10/10

Exceptional

01 Mar 2026

Charlotte

We had the best time a barefoot beach! The staff were friendly and helpful. The little cabana we stayed in was so clean a d very cite! The beachfront area was great with lots of seating, a bonfire every evening and Larry running the beach bar all afternoon & evening - he was amazing! Would definitely come back!

Partner

10/10

Exceptional

01 Mar 2026

Cheryl

Beautiful surroundings. Great rooms, pool and food.

Friends

10/10

Exceptional

28 Feb 2026

James

Great hotel! Clean and convenient!

Partner

10/10

Exceptional

27 Feb 2026

anna w

Lovely safe oasis near airport. Clean pool, cool bar, delicious restaurant.

Family_with_children

2/10

Poor

25 Feb 2026

Meghan

WARNING: If you make a reservation here you may get told when you arrive that they don't have a room for you after all and send you to another shady hotel across town. That's what happened to us- I made the reservation a month before, we flew in for US and it was night time and we arrived and they said sorry you're not actually staying here- it was completely bizarre, and frankly scary because I didn't know the area, didn't know where they were taking me but just had to trust them after they had already lied by letting me pay for a reservation and then giving my paid for room to someone else. THE WORST PART- the shuttle driver who took us to the other hotel told us they do this EVERY WEEK to people!! Unacceptable! And the hotel they made us stay at instead was in a random apartment building on the 4th floor above an abandoned casino- it was sketchy! This was a a HORRIBLE way to treat people who made a reservation and paid to stay at the Best Western- and the fact that this is their POLICY instead of an exception is just false advertising and felt very unsafe and unfair. Do NOT make a reservation at this hotel because they could do the same to you.

6/10

Pleasant

25 Feb 2026

Nicole

Pretty much a rough motel. Grounds are ok, restaurant was decent, pool was under construction for a new deck so minimal loungers or room for guests. Rooms smelled horrible of mostly thick mold and light sewage.

Partner

8/10

Excellent

22 Feb 2026

Chris

Solid for Belize City, but there was a ton of construction noise as they were renovating a room next door. The coffee shop also could not sell coffee right away in the morning as the \"machines needed to warm up\" so we had to skip it in our run to the airport.

Family_with_children

8/10

Excellent

22 Feb 2026

Marilyn

Staff is very friendly, courteous, and eager to help.
A few issues with the room. A.C. and safe do not work. Front desk were to send someone, but we have been gone each day.

Partner

10/10

Exceptional

22 Feb 2026

Anne

From the shuttle driver to all the hotel staff we interacted with, everyone was very polite and provided excellent service. The hotel was very well maintained, clean and welcoming.

8/10

Excellent

19 Feb 2026

Dena K

Highlights of this stay, the efficient pick up from the airport, convenient location to the airport, on site restaurant, and kind staff. The room was clean and satisfactory, although we recommend asking for a second floor room away from noise.

Partner

10/10

Exceptional

19 Feb 2026

KEFU

The staff are very nice and friendly

Family

8/10

Excellent

17 Feb 2026

Jason

Staff and food was fantastic

Partner

10/10

Exceptional

16 Feb 2026

Marcus

Room was clean, well appointed and quiet. Plenty of soaps in bathroom, hot water, and bathrobes.

Leisure Partner

4/10

Poor

11 Feb 2026

Kelly

Hotel shuttle poorly organized. Was left 2 x even with confirmed times. Waited at the airport x hr prior to just taking a taxi with other guests. Tried to confirm pick up from water taxi 4x and no response through app, ended up calling and confirming but driver arrived and said he had no room for us. Contacted hotel and they said some one would be there in the next 30 min, after already waiting for 30 elected to take a cab. Hotel was clean but shuttle was very useless and annoying.

Leisure Partner

10/10

Exceptional

10 Feb 2026

Kelly-Lynne

beautiful room, great food and very friendly staff

10/10

Exceptional

10 Feb 2026

Tom

Nice atmosphere. Comfortable room. Helpful staff. The only mildly critical comment was they were not really open to the idea of early check in. They seemed to take the position that all rooms are ready at exactly 3:00.

Leisure Family

10/10

Exceptional

04 Feb 2026

Tommi

The staff was helpful and friendly, even when they were super busy with an event (we weren't attending the event) at the hotel.

Leisure Family

4/10

Poor

03 Feb 2026

Kristen

Dirty coffee cup, no hot water in the shower, extremely noisy room, no wash cloths.

Leisure Friends

8/10

Excellent

02 Feb 2026

Skylar

Fantastic! Clean, well maintained rooms. Service by servers in restaurants are excellent. Food was great. Buffets had great options. Shower has great pressure and hot water. Pool was very clean, a little chilly but meant to help balance the hot weather. Pool deck was beautiful - fresh towels. For our family, it met every box. Lacking a little soundproofing between rooms/hallways, but it can be expected in a place like Belize. Also, shuttle to airport which was appreciated. Would stay again in the future without a doubt!

Friends_and_family Family

6/10

Pleasant

02 Feb 2026

Martin

Good hotel, but relatively expensive.

Business_and_leisure Self

10/10

Exceptional

01 Feb 2026

Erich

Clean room. Great shuttle service to airport and Ferry dock.

Leisure Partner

4/10

Poor

01 Feb 2026

Nalini

Room was dated with scratched up furniture, phone didn't work, no regulator for fan, coffee supplies were inadequate. Shuttle arrived over 40 minutes late, despite of prior day reminder. Restaurant service was terrible for dinner.

Leisure Partner

10/10

Exceptional

30 Jan 2026

Rolando

Everything ok

Business

10/10

Exceptional

30 Jan 2026

Dustyn

Amazing staff and Hotel! They were extremely accommodating, and made sure our stay went well.
The hotel was spotless and room service was done every day, it was a wonderful stay overall.
Will be going back next year for sure!

Leisure Partner

10/10

Exceptional

30 Jan 2026

rita d.

Very clean and inviting. The staff was friendly and made us feel welcomed! We stayed two nights and we enjoyed our stay.
The breakfast buffet was okay but I’m not big on breakfast foods but others appeared to enjoy it.
Not much to do in the area but we were able to get a driver and did a quick run downtown Belize and a visit to old Belize City.

Overall, it was great!

Leisure Friends

10/10

Exceptional

29 Jan 2026

Erich

Clean, comfortable and impeccable service!

Leisure Partner

10/10

Exceptional

26 Jan 2026

Cherron

The room is very clean and nice with more than adequate space. The grounds are gorgeous, maintained beautifully, including the pool. The staff is extremely friendly and welcoming. Everything is on site: restaurants, a bar, coffee shop, souvenir shop, snacks, a Gym and a Spa....you never have to leave the property for anything.

Leisure Family

6/10

Pleasant

25 Jan 2026

anna

Clean, small, plenty of parking, good breakfast. Great, friendly staff.

Leisure Family

6/10

Pleasant

24 Jan 2026

Amanda

The bar had karaoke until after 11pm at night and our room was literally right beside the bar with 2 young kids. Then, at 520am there was crashing and what sounded like furniture moving down the hall outside our room.
The room was clean, the staff were wonderful, and the pool is nice.

Leisure Family_with_children

10/10

Exceptional

24 Jan 2026

Antina

The customer service is outstanding and undeniably the best I have ever experienced in hotel resort stays. Kimberly in the kitchen, Natalie in sales, all the ladies at the front desk, the shuttle drivers, security, the ladies that handle the excursions, staff that help with luggage and the list goes on. They go over and beyond their job to provide the best customer service. Thank you! ❤️🙏

Business_and_leisure

6/10

Pleasant

22 Jan 2026

teresa

Decent hotel for Belize city, food hit or miss, but went to check in around 1 and they said it would be an additional charge to get the room now. Really if it is ready then let us check in instead of nickel and diming for some extra bucks. Not a good way to build any loyalty. Won't be staying there again unless I have no choice.

2/10

Poor

22 Jan 2026

LaToya

Dear Hotel Management Team,

I am writing to formally report a very disappointing experience during my stay at your hotel. From shuttle pickup through checkout, the level of service fell well below expectations.

At check-in, the front desk staff member was preoccupied and inattentive. When I attempted to locate my rewards account and explained that my sisters were ready to go to the room while I completed check-in, the staff member simply pointed to the keys on the desk. We were not provided basic welcome information—no room number, no directions, and no explanation of hotel amenities.

Once in the room, my sister took a shower shortly after 4:00 p.m. and reported that the water was cold. I attempted to shower about an hour later and experienced the same issue. I contacted the front desk, and maintenance was sent to the room. Despite checking the water, the issue was treated as if nothing were wrong, even though we clearly stated the water was not even lukewarm. Maintenance had to be contacted again, and it took several hours before the hotel finally agreed to move us to another room.

The replacement room was noticeably better—it had proper hot water, a larger television, a larger refrigerator, and included body wash and shampoo, which were missing from the original room. This inconsistency raises serious concerns about room standards and quality control.

Additionally, when I called to request sugar and cream for the tea provided in the room, the kitchen staff stated they

Leisure Family

10/10

Exceptional

21 Jan 2026

Devon

The staff was very courteous, as usual

10/10

Exceptional

18 Jan 2026

CHELSEA

Clean room, staff are lovely! The restaurant was great

4/10

Poor

14 Jan 2026

Morgan

It was super expensive, pretty much overpriced. The flushing handle on the toilet was falling off, the TV was broken, and fuzzy, and we experienced some attitude from the staff. Breakfast menu as advertised in the room was wrong, and we almost missed our flight became the preordered food didn’t come out for 30 minutes after we had requested it for.

Leisure Family_with_children

10/10

Exceptional

14 Jan 2026

Leslie Jean

I truly enjoyed my stay. The staff went above and beyond each day to make us feel like family. We did not have to repeat our names or drink preferences. The facility is beautiful! Our room was clean and spacious. We will visit again soon!

Leisure Friends

10/10

Exceptional

13 Jan 2026

John

Staff was extremely friendly and helpful.

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Lauren

Amazing onsite restaurant

Friends_and_family Friends

8/10

Excellent

03 Jan 2026

Maurisha

Came for a solo trip for new years. I upgraded to the premium king: initially they had me in a deluxe room until I went to the desk let them know and it was fixed immediately.

The bed is super comfortable, the room was clean besides behind the bed. (Crumbs and hair) were left.
I only ate at the Jaguar bar, the jerk chicken is great but the ride is meh, the fettuccine pasta is tasty, the Philly cheese sandwich I sent back due to not being able to eat it bc it fell apart.

The guest are friendly and the pool is nice and cool, I’d definitely stay again since it’s close to the airport but you do need a taxi to go closer to the bars which is in south Belize. I did walk to Seabreeze which is about 15min, and the store which is about 10min. Taxis range from $5-20 to go 5-15min down the road.

Leisure Self

6/10

Pleasant

31 Dec 2025

Sandra

The hotel needs upgrading, as it is very old-fashioned. The staff is super friendly and goes above and beyond to make you feel welcome. I had to move rooms three days into my stay because my TV and phone did not work, and there was a strange odor. The staff was very accommodating and apologetic, and they came right away to fix the issues.

Leisure Self

8/10

Excellent

31 Dec 2025

Karen

Good service…not too wild about the service fee added with all meals. Must not have to tip? Nice room. Service was good. Clean.

10/10

Exceptional

29 Dec 2025

WINETTE

My stay at this hotel was excellent, staff were friendly and room spacious and spotless. Also, food was great and again, staff were very professional and made us feels comfortable. I would stay at this hotel again. It's also only about 10 drive to the water taxi port.

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Claire

They couldn’t find my reservation - was at the front desk for some time with maybe 3 words. Not very friendly