Grand Mogador Agdal

Morocco , Marrakech
MARRAKECH, Zone Touristique Agdal
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100 reviews shown

6/10

Pleasant

31 Jan 2026

Mahfooz

The rooms felt a little outdated and could benefit from modernisation. Our shower leaked, and the room missed a coffee table. The swimming pool required an additional charge, which was disappointing given it was off-season. The breakfast buffet was very limited the waffle and crepe machine was out of order for our entire stay, and the fruit was never replenished. Considering all of this and the price paid, I did not feel the stay was worth it.

10/10

Exceptional

07 Oct 2025

Frederi

Amazing and friendly

Business

2/10

Poor

19 Aug 2025

Abdilahi Abdi

Worst hotel ever

The air-conditioning was not working and temperature was 45 outside
Chech inn have taken so long

Self

8/10

Excellent

09 Jul 2025

DILENO

They need a renovation on the property.
Capert in the stairs all old and dirty, funk smells on the hallways.

A/C was not working property in the nigh. Day time was very cold, but in the night was not. Not sure why...

Amazing Breakfast

Good customer services 👍

Leisure Family

6/10

Pleasant

21 May 2025

Mohamad

For the price we paid, it is below expectations. Bathroom was not in perfect conditions, food is not excellent, tye hallway is cary and smelly…

8/10

Excellent

14 Apr 2025

William

nothing special, too ordinary for a top class facility

Leisure Friends

10/10

Exceptional

24 Jul 2024

Nadim

A happy stay

Excellent hotel. Brilliant for families. Check in was a little slow and the air con in the room was weak. Overall though the facilities are spot on with lots for kids to do. Loved the different pools and slides. Room was spacious and very clean. Would recommend highly if travelling with young children.

Friends_and_family Family

10/10

Exceptional

21 May 2024

Helmo

Liked it all

Leisure Self

8/10

Excellent

08 Mar 2024

Anwar

Very good experience

Business_and_leisure Family

2/10

Poor

10 Feb 2024

Verified traveler

Hotel is not open

The hotel wasn’t open!!

Self

8/10

Excellent

09 Feb 2024

susan

Staff were friendly, room was good.

Leisure Family

10/10

Exceptional

03 Jan 2024

Daniel

Completely the 5-star experience we wanted. The live music during buffet breakfast and lunch is always nice. The rooms are very large and spacious.
The staff are so nice and polite… I loved my stay here and will be back for more.

Leisure Family_with_children

6/10

Pleasant

17 Sep 2023

Bahhou

The customer service on front desk it’s not professional and they do slow and didn’t answer the phone

Business_and_leisure Partner

2/10

Poor

04 Sep 2023

Harrykerrie

Avoid at all cost

Avoid at all cost this hotel is absolutely disgusting. Dirty dirty dirty. Was given wrong room it was pointed out but it was so what attitude. We booked a pool view superior double room and was given a dirty out the back room. Hotel was disgracefully dirty

Friends_and_family Friends

4/10

Poor

25 Jun 2023

Fawzia

Spa was closed
Pool close at 6 pm

8/10

Excellent

06 Jun 2023

Biser Vurov

Good hotel lacated in good area.

Business

6/10

Pleasant

18 May 2023

Faznur

Property was ok needs a refurb staff are not very helpful at reception desk. Half the hotel and facilities were closed.

Leisure Family_with_children

8/10

Excellent

12 May 2023

Verified traveler

Good facilities, good sized room and friendly staff.
Only gripe was that the floor in the bedroom was not brushed or cleaned throughout the 7 days stay.

Friends_and_family Friends

8/10

Excellent

25 Apr 2023

Kristin

Luxurious hotel, but some dissapointments

At first when we arrived, a very friendly older man from the front desk changed our problematic room for a better one. Food was mediocre, from fresh side only salad, cucumber, tomato and raw bell pepper. If you don't go early, all the food will be mostly out(eaten), and you can see empty buffet plates. Kids who wanted milk for cereal, got it only from coffee machine - and made a queue. Juice was thick(not diluted), personally made omelet tasted amazing. About front desk - No infomation about lunch, dinner, towel rent or room service prices weren't given. When we wanted to order room service (because they left a pamplet for this in the room), the phone in the room didn't work. Then went to front desk to order food (because it as national holiday and city restaurants were closed), a older lady told us that they don't offer us room service. She offered buffet lunch for 250dirham (but we already knew it was 200 actually). Towel rent service didn't speak even one word of english next to the pool. Hotel in general looks amazing and beautiful, many small moroccan style luxurious details and places to take pictures in, but the room (specifically bathroom) quality needs a touch up already. Also, we really missed a water kettle in the room. We would definitely visit again, but recommend for the hotel to print out information pamplets for restaurant and hotel times/prices/services for the customers.

Partner

6/10

Pleasant

07 Sep 2022

Aksar

Generally good, but went at peak season extremely busy, the hotel grounds around the hotel are very well maintained. I think the hotel needs a update. I bit worn out tbh.
Food is only local cuisine does not cater alternatives.
The SPA was closed, which is extremely disappointing

Leisure Family_with_children

8/10

Excellent

21 Jul 2022

Afnen

The costumer service was great. The hotel had many great services to offer and was very flexible for our needs. The workers where extremely kind to our needs. The food is good and there is a lot of variety to choose from. The only downside was the key situation. At random times the key would stop working.

Leisure Family

4/10

Poor

05 Jan 2020

Ces

Most of my review is negative so I am placing the redeeming quality of this place first: The breakfast staff was amazing. They were very attentive amd if you needed anything then they would do their best to get it for you.

The property was described as being in the tourist zone but yet it was a 30 minute walk to get to the tourist attractions.

You can tell that the hotel was beautiful at one point but it has not been maintained.

During check-in we waited in line for about 20 minutes to check in, they offer you mint tea while you wait and there were musicians in the lobby. Once we got to the counter we were rudely informed we needed to complete forms and get back in line. They could have provided the forms while we waited in line instead of making us get back in line.

Our room was on the first floor. The sliding door did not close. We were informed maintenance would come by to repair but after 20 minutes later we were still waiting. We finally insisted th as that we be moved to a different room.

During

Leisure Partner

4/10

Poor

04 Jan 2020

Pathetic

This property needs a complete refurbishment as when checked in the so called 5 star property did not have any facilities in the room except the bed and closet.... the sink in the bathroom was clogging so as the shower tub... hardly any options to eat for vegetarian’s on hote menu. When called on room service or reception 9 out of 10 they won’t pick up the phone.... you will not get any wifi in the room so u need to go to the reception to get the good internet.... I think this should be 2 or max 3 star hotel...

Leisure Partner

2/10

Poor

03 Jan 2020

Verified traveler

This was the worst hotel experience I ever had. Mohammad at the reception was told by me multiple times that since the rooms were not connecting and I had small children I did not want the second room and I wanted a refund. He said he would take care of it so I returned my key to the second room to him. I kept making sure they did it each day and him and a guy named Yusuf kept saying ‘no problem sir, we will take care of it’. Then when I checked out they said they will not take care of it and said I didn’t return the key. This place is a joke and I would never recommend anyone ever go there. Ruined the stay in an amazing city.

Business Family_with_children

4/10

Poor

01 Jan 2020

Verified traveler

Absolutely not a palace, and not 5 stars

No heat, it was freezing. WiFi didn’t work in the room, tv had static instead of cable, no lock on the door, mold around the tiles in the shower, and no waters or minibar anything in the room. Old towels that were no longer white or soft. Only good thing was the bed - very comfortable and clean. Everything else is extremely outdated, not taken care of and not very clean. The staff did move us to another room after we complained and gave us bottled water and a heater that sort of worked, but it still was not up to even three star ratings.

Partner

6/10

Pleasant

18 Nov 2019

Verified traveler

Needs upgrade. Priced too high.

Needs upgrade. Priced too high.

Friends_and_family Family

8/10

Excellent

18 Oct 2019

Sandra

Lovely welcoming staff, spacious rooms, air conditioning and nice pools
The food is unexpectedly rather bland and expensive and there’s no kettle in the room

Leisure Partner

6/10

Pleasant

08 Oct 2019

Abdelmohcen

Not horrible but not Luxury either.

This is place is on the cheaper end of semi luxury hotels. The location is just fine if you have a car(Free parking) or don’t mind taking a 10min taxi into town (ask for price first). There are some horrible reviews which scared me. The hotel is nice but the rooms are not that nice but they are just fine. Not horrible. Cmon it’s Morocco. You want a luxury hotel, you’re gonna need to pay $200 plus per night. I paid $50 and got a giant pool. Not so great service though, my check in experience was horrific. But it’s ok, I survived. If you’re not super picky because I’m kinda picky, don’t try to budget, get the $500 per night stay and call it a day ;) .

Business Family

10/10

Exceptional

07 Oct 2019

Verified traveler

Excellent hotel. Very big located close to airport and 5-10 mins away from famous landmarks as the mosque and moroccan markets. Pool is very big and food is amazing.

8/10

Excellent

30 Sep 2019

Verified traveler

Hotel staff were very kind and helpful. The room was clean with a great pool view.

Unfortunately Expedia messed up and we paid for all inclusive but the hotel advised they do not offer all inclusive this time of year which was a shame as that’s why we booked this hotel. So we did not get the deal we paid for in the end which was a shame

Leisure Friends

8/10

Excellent

22 Sep 2019

Verified traveler

The only thing i didnt like was breakfast had the same thing for the fours days we was there

Leisure Partner

10/10

Exceptional

15 Sep 2019

Mohamed

Very good

Partner

2/10

Poor

28 Aug 2019

Verified traveler

Poor service

Poor service and poor breakfast qualify of food

6/10

Pleasant

20 Aug 2019

Verified traveler

Bad customer service

The service was terrible. I stayed at agadir first and came to Marrakesh expecting high expectations as this is a five star hotel but I preferred the service at my agadir hotel much better which was four star. As soon as we pulled up to the hotel I was expecting someone to help with the bags which they didn’t. Then I was waiting in the que to check in and they only had one reception staff when the hotel is massive and has more than 3000 rooms. Having one reception staff was a joke waited like half an hour to check in and when I saw the other staff member just walking around the desk I had to question her whether or not she can serve us only then she started serving others. Then we was questioned on whether or not the hotel is paid for or not already which I showed them the confirmation of and she started arguing with me that she was hundred percent sure it wasn’t paid for and then later apologised when she looked further into it that it was paid for.
I receive such a bad service from the ladies at reception also when I entered my room our curtain wasn’t closing completely so I didn’t really get much of good night sleep in that hotel and when I told the reception about this she goes the curtains are like this already.

Partner

6/10

Pleasant

10 Aug 2019

Verified traveler

Property was fine. Much of the staff were not helpful

Leisure Family

2/10

Poor

26 Jul 2019

Verified traveler

Nothing at all... Staff weren't friendly, not helpful at all apart from 1 who tried to help. Other than absolutely appalling

Leisure Friends

2/10

Poor

22 Jul 2019

Scott

What did I like about this property???? Leaving! It was a terrible experience, end to end. The internet is full of fake reviews in favour of the hotel, likely to counter the real, negative ones. The hotel, particularly the eating areas are a hygiene risk, the staff are a joke. It is NOT 5*

Leisure Family_with_children

2/10

Poor

19 Jul 2019

Verified traveler

Poor customer service. I had to cancel my stay before the checking due to lack of professionalism and bad customer service. NOT RECOMMENDED

Business_and_leisure Family_with_children

6/10

Pleasant

27 Jun 2019

Sean

This hotel is mostly for Locals and it is beat away from town. You will need taxi to go anywhere.

Leisure Friends

4/10

Poor

27 Jun 2019

Verified traveler

Got sick while I was there...room service may have poisoned my tea...had to leave property, felt threatened.
Heard profanity in room next to me about...f#%$ her hard and slow...someome crawling on hands and knees above room...easy to break into rooms with wood coverings and 4 holes for hands to lift wood cover when you sleep to drug rape and rob you as soon as you enter your room...look above your head...Do not stay here...especially as a single woman...have 3 people and then OK...Remember the hotel has KEYS TO ENTER ROOM SAFES AND STEAL CASH...FRONT COVERS CAN BE REMOVED TO BYPASS YOUR CODES.

8/10

Excellent

24 Jun 2019

Verified traveler

Not to keen on the food but I am European. The hotel is set up for Moroccan and Arab people.

Leisure Partner

2/10

Poor

16 Jun 2019

Abul

Not a 5* at all, they charged extra for using the pool and gym. No room service menu, the whole room was so dirty the bathroom was in a terrible condition. They put me in a wrong room. No shower robes not enough towel. The mattress was rock solid hard. The bedsheets had hair and it was dirty. I kept sneezing as I’m allergic to dust. It was a nightmare could not sleep all night. Staff members are rude. Do not be fooled by the ratings I think they paid and got the 5* rating somehow. So disappointed must avoid if you don’t want to get ill.

Leisure Family_with_children

10/10

Exceptional

13 Jun 2019

Mustapha

The staff was Very Nice. And helped with all matters. Roms was clean and service was great.

We checked out 3 pm and they said no problem and smiled

Family

2/10

Poor

31 May 2019

Verified traveler

Truly grim hotel. Nothing like description. Garden room had no view just a noisy concrete air con unit - no furniture on balcony. Unclean room. Dead insects on floor. Live cockroaches in bathroom - terrible air conditioning. Broken shower. Asked to move but no manager was on duty until noon next day. Checked out first thing next morning.

Leisure Family_with_children

10/10

Exceptional

21 May 2019

sarojeni

We loved everything about the hotel, closeness to the airport, free shuttle to the town centre 10 minutes, The staff were brilliant considering our lack of ability to speak Arabic, French. Mohamed who we met on the first day we arrived was great and welcoming - he even upgraded us. Very helpful staff, 3 pools, sports amenities. Thank you.

Leisure Partner

10/10

Exceptional

08 May 2019

JohnHammond

Property has the smell of sewerage all over.
Other than that everything was nice.
Staff is nice.
The two ladies at the live station were extremely courteous and helpful.

Leisure Family

8/10

Excellent

02 May 2019

Chawky

Nice place and quite location, for families with babies, to get hot water for milk and food preparations I had to walk a long distance to the restaurant , it would be better to have boilers in the rooms .

Leisure Family_with_children

6/10

Pleasant

27 Apr 2019

Verified traveler

Spa was amazing, gym was also amazing. Rooms were basic and my bed sheets had blood on and they didn’t give us toilet paper after we had ran out.

Leisure Family

6/10

Pleasant

23 Apr 2019

Verified traveler

I like the pool, neighbor hood & the food & the service during my check in

Business Self

4/10

Poor

22 Apr 2019

Verified traveler

The place itself is nice. The reception on the other hand is very annoying. They never answer the phone if you dare call them. I tried different timings, it's always busy. At check in, they just left me to discover where my room is on my own and try to find their second reception. I got lost and had my luggage with me, it was such an annoying check-in experience. Other than the reception and its staff, the rest of the place is good. Try not to need anything from the reception staff and you'll have fun.

Business_and_leisure Self

4/10

Poor

21 Apr 2019

Registration desk understaffed, check-in too slow. Room's condition and furniture require renovation. Serious bathroom's plumbery problems. Clogged sink, takes a while for water to drain. Bathtub clogged too, for good, after a single shower. I stayed just for a single night and water have not drained at all at the time of check-out. WiFi connexion too weak if not inexistent. Only thing I could appreciate was meals (excellent quality, taste, and variety), although waiters were slow.

Business Self

4/10

Poor

21 Apr 2019

Verified traveler

The hotel did not respond to numerous inquiries before check in. This was a big warning sign on how they care about their customers. I was checked in a room that cannot even belong to a 3-star hotel and after a big argument I was move to a better room. The reception staff need a lot of training on how to deal with and address customer issues and complaints. The WiFi in this hotel is horrible and cannot support basic business customer needs. The cleanliness needs to be taken more seriously. The staff in general need to be trained much better on how to deal with customers more appropriately (it is a business not a family gathering) even though some of them are quite friendly.

Business Self

4/10

Poor

15 Apr 2019

Verified traveler

Excellent architecture, friendly staff and accommodating to request.

Business Self

4/10

Poor

15 Apr 2019

Verified traveler

The public grounds are very beautiful, but the rooms need urgent remodelling. I had issues with the bathroom and the linen needs replacing. Also, something odd happened: I closed and bolted the door to my room when I went to bed at 23:00; when I woke up at 06:30, the door was ajar. Nothing was missing, but it is still odd that someone opened the door to my room during the night. I would not recommend this hotel and would not stay here again.

Business Self

4/10

Poor

04 Apr 2019

Verified traveler

We were asked to pay extra in order to use sauna and indoor swimming pool but it was not mentioned at the booking

Leisure Self

4/10

Poor

04 Apr 2019

Ibrahim

Hotel is a three star at most not five. We had to argue with them to change the room. No tissue box. No water in room. Just not what you would expect from a place advertised as a five star

Leisure Partner

10/10

Exceptional

27 Mar 2019

Xenia

Very spacious property with large stunning outdoor pools (not heated ), gardens, terrace for breakfast.
Great breakfast choice. Nice welcoming stuff. Welcome tea was nice too.

Indoor pool is much smaller and paid (100Dhr), even for the hotel guests. Sauna & hammam - also charged separately.

Leisure Self

4/10

Poor

06 Mar 2019

Verified traveler

Broken bathroom door .dirty rooms. Poor customer service

Business_and_leisure Family_with_children

6/10

Pleasant

06 Mar 2019

Herman

Dirty, rundown, very very bad service.

Service is not part of the plan for guests at this rundown hotel. No respect for guests and the time waiting for simple service. The hotel has the dirtiest carpeting in the halls I have ever seen. Simple never cleaned! Lucky the room floors are not carpeted as they would be filthy as well.

Friends

10/10

Exceptional

02 Mar 2019

Mahmoud

Luxury hotel

Amazing place

Family

10/10

Exceptional

01 Mar 2019

Simba

The indoor pool is not real as discription. It charge DH 100 / once, they told that is a Spa. Feeling disappointed, since the water was cold at the outdoor pool, so we couldn't swim during our stay.

Leisure Friends

10/10

Exceptional

28 Feb 2019

Simba

The indoor pool is not real as the discripton, it need to pay DH100/once. As they said it is a Spa. Strange!

Leisure Friends

10/10

Exceptional

28 Feb 2019

Verified traveler

It's a good place to stay, everything was nice and easy goin

Friends_and_family Family

4/10

Poor

23 Feb 2019

Verified traveler

Place was Huge but that's as far as ot got, staff only talk in French & have no interest in speaking English, the place is dated & not much in a way of Facilities.. has a shuttle service to the Square, which i must say was a plus coz the Hotel us practically in the middle of know where!
For what you pay, definitely a disappointment, with No water, kettle provided either.
Just so you know, there is a Carrefour 10min walk, near the Mizzare.

Leisure

4/10

Poor

22 Feb 2019

Verified traveler

The reception is beautiful and the guest relations guy is very friendly however the rest of the staff don’t have the same enthusiasm. The Rooms were basic, no kettle in the room just a fridge. There was no information leaflet in the room in regards to where things were, times for breakfast/lunch/dinner. Even the fire escape instructions were in french or Arabic. The food was sub standard. The price in which I paid for I expected better quality food and variations. The price was definitely not worth it

Leisure Family

10/10

Exceptional

14 Feb 2019

Beautiful reception, friendly staff. Restaurant and breakfast area definitely needs to be cleaned and maintained.

Leisure Self

10/10

Exceptional

11 Feb 2019

Verified traveler

Clean..30 mon walk to Medina... great buffet dinner and breakfast

Leisure Family

2/10

Poor

05 Feb 2019

Verified traveler

Dirty

Very rude staff. Not clean at all. Hair in food.

Friends

2/10

Poor

05 Feb 2019

Verified traveler

Never again

Dirty. Rude and arrogant staff. I would not recommend. We were asked for our marriage certificate. When we did not have it on us were asked to pay for another room! We were not allowed to sleep together. Ridiculous money grabbing company.

Partner

4/10

Poor

05 Feb 2019

Ingrid

Not recommended.

Do not go there if you don’t want stress. If you are married but don’t have your married certificate they will make you pay for another room for every night you are there! The place is dirty.

Partner

4/10

Poor

04 Feb 2019

Yunus

Extra charges

8/10

Excellent

27 Jan 2019

Shakwan

Great place &need some improvement !

Hi,
I have stayed at this hotel for a 3 night, the hotel are very nice and very spacious, the room was clean, have very good shopping and shower gel also body do you lotion.
The breakfast was great and they have too many options you can choose.
However, I was not happy with hairdryer and I requested one that was to go to long! After I complained to the manager then they provide me one hairdryer that was only the negative I didn’t like it!

Family

2/10

Poor

23 Jan 2019

tanya

Mediocre at best.

One of my worst hotel experiences. No hot water in my room. I actually checked out early out of frustration after having asked for the hot water situation to be resolved. Wasn’t prepared to move to a 4th room. Internet wifi was spotty at best. Could not effectively work from my room. Pool looked nice but was unheated so never used. Food was good and the hammam experience lovely.

8/10

Excellent

21 Jan 2019

Verified traveler

It was comfortable and appropriate. It is a good choice considering price and area.

Business Self

2/10

Poor

21 Jan 2019

Eric B.

Avoid Mogador Palace Agdal At All Cost!!!

Called twice $ finally had to walk to the front desk to get towels. Internet only in lobby. Air conditioning broken in room, only blew hot air for three days. Could not move because they didn’t have same room type available. Charged 70 Euros more at check out for local taxes, said Hotels.com website was wrong. Claimed different tax rate applied to different guests.

Partner

8/10

Excellent

21 Jan 2019

David

Pleasant enough if not exceptional

This is a huge, sprawling, hotel, with two of lots of things (two lobbies, two outdoor pools, two breakfast/lunch rooms, and so on). Maintenance is spotty (e.g. the toilet roll holder was missing in my room, and a towel rail kept falling off the wall). But it is nice, scenic. Breakfast is good if not outstanding. The staff are nice, and helpful. The local area is boring, alas -- but it's a short taxi ride into the center (be sure to establish the price first). Hotel is dry (no bar, no alcohol) but the hotel next door isn't, by the way. WiFi is spotty; very poor in some rooms (21xx where I was, 31xx for my friends) but fine in other areas.

6/10

Pleasant

21 Jan 2019

Verified traveler

The stuff is just amazing. The food was really good and various.

Business Family

10/10

Exceptional

21 Jan 2019

Verified traveler

Excellent for the price I paid
Polite staff
Good food
Ideal for families

8/10

Excellent

21 Jan 2019

Verified traveler

Internet Wi-Fi connection is bad, it is not stable and speed is slow

2/10

Poor

10 Jan 2019

Verified traveler

Hotel shouldnt be 5* . The max i give it is 2* . Resons are , room need alot of tlc , new beds too , for a 5* hotel u expect some magasines or info about the town ur visiting , there was no shampoo or soap or toliet paper when checked in . Its just like a 2* hostel . Just very basic . Breakfast was good . Dinner was basic and wasnt good and expensive .

2/10

Poor

06 Jan 2019

Verified traveler

It is probably the dirtiest property I’ve even seen, the floor was so dirty and dusty that my feet turned black just by walking. I had to Cary my luggage to the room , no staff .....

2/10

Poor

06 Jan 2019

Verified traveler

Terrible stay , rude staff especially front desk
Also you have to pay 100 dhs per hour for each person to use indoor pool .i will not stay no more with local brand .

6/10

Pleasant

04 Jan 2019

Tatiana

Very nice pool and gardens. Big rooms. Service unpersonal because it is a very big hotel. Needs renovation in the rooms. Shuttle is small when there are many visitors, so you have to be there in advance if you want to take a place.

Family

2/10

Poor

02 Jan 2019

Verified traveler

Worst hotel ever . I wouldn’t recommend it to anyone

2/10

Poor

31 Dec 2018

Verified traveler

I am not sure what are these pictures. they definitely don't represent the place. the staff was so rude. the place was unclean. pool lol no space to swim. nothing like a place, not even 1 star ... I WANT A REFUND ASAP. SO SO SAD TO HAVE WASTED MY VALUBAL VACTION TIME.

2/10

Poor

27 Dec 2018

Verified traveler

Disgusting

There is just one word for this place - disgusting

2/10

Poor

27 Dec 2018

Verified traveler

Dirty and smelly

Do not stay there if you value hygiene and your health! Dirty place

Friends

2/10

Poor

27 Dec 2018

Verified traveler

Never again - awful

Money grabbing hotel with no service in return. Very rude arrogant and expensive.

Friends

4/10

Poor

27 Dec 2018

Ingrid

Not recommended at all

With the exception of one reception and one housekeeping staff member - I do not recommend this hotel at all. The rooms are big but the beds are very uncomfortable and everything is very old. Do not order room service at this hotel you run the risk of food poisoning. We ordered a meal 26/12 paid on card 310 MAD (31 Euro for 2 dinner) it arrived uncooked and we sent it back. The second meal also came undercooked so went to reception to show the food. My partner was angry as we had waited 1.5 hours for food and two mishaps. He could not get the money back yet we didn’t eat it! They will tell you every story under the sun. The managers are so rude and treat their staff very bad. As a customer do not try and complain to a manager especially not the reception manager or he will shout at you and belittle you. Worst 5 star hotel ever. Never again!

Partner

10/10

Exceptional

25 Dec 2018

Verified traveler

Very enjoyable and super relaxing. Some reviews are quite negative on here but in our experience it was brilliant.

Partner

2/10

Poor

12 Dec 2018

Verified traveler

Customer services and hospitality was extremely poor. Balconies lock from the inside and there is no sign to indicate how easy it is to become locked out. I was locked out for over 45 minutes and did not receive direct assistance from the hotel. Food, quality and amenities are poor.

10/10

Exceptional

24 Nov 2018

Kader

Amazing breakfast very friendly service clean rooms the spa is worth every penny

Partner

2/10

Poor

17 Nov 2018

Verified traveler

Entrance was impressive, but sadly when you have rude and obnoxious reception staff the experience is ruined. We actually left - losing our money already paid to Expedia - and booked another motel. We had another guest come up to us and say their room had a broken shower and they had refused to move them or fix it. Its run down. Prices are totally over the top for Marrakech. Its isolated and means you need a taxi to go anywhere and they overcharge for the taxi. We were also informed that they charge for things without asking. The other guest told us 60US for a coke and a tea! Not worth the risk of staying there. Go to Morrocan House Hotel. They are fantastic. Not 5 star but nor is Mogodor Palace.

Leisure Partner

2/10

Poor

15 Nov 2018

They refused to give the room so I expect a full refund

10/10

Exceptional

12 Nov 2018

Angela

The staff were very friendly and the food rooms are clean .

10/10

Exceptional

02 Nov 2018

Habid

Excellent place
Excellent service
Very good facilities

4/10

Poor

11 Oct 2018

Kamal

Problem in check in if you book with Expedia
Make Sure that you get the bill for tourist tax and keep it because i have to pay it twice and don't Bader to ask for a manager he will not help at any way
It's a shame that this kind of hotel hire that low-end standard staff for the check in and check out.

4/10

Poor

11 Oct 2018

Kamal

Check-in sataff was terrible and the check-out staff was worst
Be carful ,you have to ask at the check in to give you your tourist tax bill that tou have to pay if not you will pay it twice.

8/10

Excellent

03 Oct 2018

Mark

Only problem was it was abou 100 DNH to go anywhere in a cab.

10/10

Exceptional

14 Sep 2018

Meir

One of best experiences in Morocco

We will be back to this amazing hotel. The staff made our stay unforgettable.

Family