Kenzi Menara Palace & Resort

Morocco , Marrakech
MARRAKECH, Avenue Mohamed Vi, Zone De L'Agdal
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100 reviews shown

10/10

Exceptional

12 Feb 2026

Alice

C’est un endroit magnifique le jardin est incroyable !!!

Friends_and_family Family

8/10

Excellent

13 Dec 2025

Nurette

Overall, everything was good during our stay. The service was excellent and the staff were very friendly and helpful. However, I do feel that the rooms could use an update. In particular, the bathroom faucets are in poor condition and look outdated, which really detracts from the overall appearance of the room.

Leisure Family

10/10

Exceptional

22 Nov 2025

Nasif Babatunde

Great time.

Leisure

10/10

Exceptional

19 Nov 2025

David

Friendly staff (especially at the bar) and the food was great!

Business_and_leisure Self

8/10

Excellent

16 Nov 2025

Rafey

Great hotel, clean and quality facilities! Overall the staff were very friendly and helpful. Enjoyed our stay!

Leisure Family_with_children

10/10

Exceptional

22 Oct 2025

Sarfaraz

I stayed with my family and a 4 year old. It was absolutely fantastic. Staff was on point very gentle and professional always smiling. From security to front staff to everyone who works there. The hotel was spotless. Lovely clean pools. Life guards always at hand. Breakfast was in abundance. Always lots to choose from. I would not hesitate to recommend anyone and family and friends. The room was hugh. Very spacious. Quite private. Everything worked in our room. Very hot water beatiful pressure. Bath and shower. Was very much nothing to fault about. A shuttle service from hotel to medina....every two hours. I will be back...when time permisses.

Friends_and_family Family

4/10

Poor

21 Oct 2025

Shail

Not worth the price. The hotel boasts a large pool area and a \"palace\"- like build, but it is extremely outdated, and the staff doesn't seem to care. Does not have basic amenities like an iron available. I requested it for 3 days straight and multiple times, but the front desk always responded the same way: they would look into it and bring one. However, it never came. The buffet at the restaurant is disappointing and not worth the price. While there, I saw many guests complain about their rooms, and the staff did very little to fix the issues. The staff was not friendly or helpful. I would not recommend this hotel to any traveler, as there are many better options in Marrakech for better value.

Leisure Partner

8/10

Excellent

15 Oct 2025

Diana

The property is beautiful , smells very nice and it is clean.
The waiters are very friendly and helpful especially Hamid.
Sharif from the Concierge is excellent with planning tours to visit Marrakech. He did a

10/10

Exceptional

04 Oct 2025

Michele Marie

The hotel is situated in lush gardens with a beautiful pool area. The building is lovely and room spacious and well appointed. Room was cleaned to a high standard daily. Staff are welcoming and polite. Breakfast well presented and tasty. Shuttle to centre appreciated and always on time. An enjoyable stay.

Leisure Partner

10/10

Exceptional

26 Sep 2025

Megan Jane

Amazing place, amazing staff, thank you so much for having us, couldn’t have been more friendly & welcoming

Leisure Family_with_children

4/10

Poor

12 Sep 2025

Jacques

Food at the breakfast was not good.

Business

10/10

Exceptional

15 Aug 2025

Atia

Staff were welcoming & friendly
Breakfast was delicious and had a lot of variety

Bed room comfortable and large

Leisure

10/10

Exceptional

13 Aug 2025

Javed

Very nice property with beautiful gardens and large outdoor swimming pool. Free shuttle to Jema-al-Fna Square. The staff were all excellent and very friendly. The only negative for me was that my room was on the side of the hotel where there was music coming from a nightclub in a neighbouring property late at night. Also they could do with some soft pillows. But I would happily stay there again.

Leisure Family

10/10

Exceptional

10 Aug 2025

Mark

5* in every way.

The hotel was brilliant, staff were even better. Could not recommend this hotel highly enough…it is simply awesome!!!

Friends_and_family Family

8/10

Excellent

29 Jul 2025

Verified traveler

Air condition could be better. Room temperature was about 23-25 degrees. We couldn’t het temperature lower. Same problem was our friends room. Even The mechanic couldn’t get The room cooler. Anyway we slept fine because room humidity was very low.

Pool area is superb!

Room pillows are very big and sleeping might be a problem for some people.

Room condition could be better.

Friends_and_family Family

8/10

Excellent

18 Jul 2025

Verified traveler

Séjour reposant

Hôtel un peu excentre du centre ville mais de tout repos. Chambre spacieuse , grande piscine . Le personnel est très gentil , Kawtar et Ayoub à la réception sont très sympas . Plusieurs espaces pour se détendre avec un fond musical . J’ai surtout apprécié le calme qui y régnait .

Friends_and_family Family

10/10

Exceptional

29 Jun 2025

Andres

Pool area was amazing, personel , breatfast was so good !!! Very outstanding option in Marrakesh !!

Leisure Family_with_children

6/10

Pleasant

28 Jun 2025

Mario

Not so worth it

Our overall stay was OK but there are some stuff that new travellers need to know
1. If you are not all inclusive you are treated differently.
2. People are reserving chairs at the pool in the morning and only showing up at the end of the day.
3. The dinner buffet is 40 Euros/per and you have the extra for a glass of water.
4. The inside bartender can be very rude to non all inclusive members

Partner

2/10

Poor

21 Jun 2025

Nauman

Unsatisfied Stay - Never Coming back

Unfriendly staff at reception during check in, actually quite rude.

Kept asking for Iron for two days but it wasn’t provided. They kept saying that all irons are occupied with other guests.

Last night AC stopped working and it took them almost one hour to shift us to another room - where internet was v v weak - almost not working.

Earlier room # 268
Last night room # 146 or 147

Partner

6/10

Pleasant

15 Jun 2025

Zuber

Disappointed with breakfast same every day I was there for 4 days boring.
Pool was big.
Not many people understand English

Partner

10/10

Exceptional

07 Jun 2025

Sila

Notre séjour au Kenzi Menara Palace était super ! Très bon accueil, le personnel est au petit soin, très gentil. L’hôtel est spacieux et très propre. Le petit déjeuner est varié. L‘extérieur est magnifique et la piscine est grande. Nous y retournons sans hésiter. Merci à Mehdi et Mouad, les deux coachs, pour votre sympathie, à bientôt !

Friends_and_family Family

8/10

Excellent

06 Jun 2025

Zawadi

Cleanest place and friendly staff and concierge person Sharif he was an amazing person

Business_and_leisure

8/10

Excellent

06 Jun 2025

Zawadi

The hotel stuff were so amazing and the concierge person called Sharif was so helpful with transport and he made our trip enjoyable with his services

Business_and_leisure

2/10

Poor

02 Jun 2025

Mohammed

I paid for upgraded room and I got a regular room plus the room is infested with cockroaches and bugs. I moved to a different room, the air conditioner, not working and no accommodation.

Leisure Family

8/10

Excellent

21 May 2025

Melanie

Pas mal du tout

Très bon séjour dans cet hôtel. Nous avons beaucoup apprécié la piscine chauffée. Petit déjeuner très bien aussi manque juste le jus d’orange pressé et les oreillers un peu trop durs sinon c’était un excellent séjour !
Le personnel était très bien.

Friends_and_family Family

10/10

Exceptional

09 May 2025

Katherine

Beautiful

Leisure Self

10/10

Exceptional

28 Apr 2025

Oluwabankole

Lovely

6/10

Pleasant

14 Apr 2025

Bernich

N/A

Leisure Family_with_children

2/10

Poor

03 Apr 2025

Verified traveler

Don’t be fooled by the pictures

Honestly one of the worst hotels I’ve been to. Mainly due to the service of the staff. The receptionist were unfriendly and unhelpful. The same goes to the restaurant staff, they were busy talking to each other rather than filling missing food and beverage to the buffé. They also did not take away the platters or glasses. The reception questioned me and my mother the first day prior to check-in, why I did not want to share a bed with my mother, calling me an immature man. The last day the two people inte reception try to scam me with the booking a taxi to the airport, demanding 20 dirham (I paid 60 dirham before). They spoke Arabic since they knew I was Swedish. Little did they know I speak Arabic and understood what they were trying to do.

Friends_and_family Family

6/10

Pleasant

31 Mar 2025

Sandy

Kenzi offered a generally acceptable stay, with a safe and quiet environment conveniently located near the city center. The readily available taxi service was a definite plus. However, several issues detracted from the experience. The staff's demeanor was less than welcoming. Despite two requests, our malfunctioning refrigerator was never repaired. Furthermore, we encountered a large cockroach in the restroom, which, after being dealt with by my husband, was not removed by housekeeping. Finally, the dinner was significantly overpriced, especially considering the mediocre quality of the food.

Leisure Partner

10/10

Exceptional

09 Mar 2025

Jean Francois

Merci encore à toute l'équipe du kenzi Menara qui ont rendu notre séjour merveilleux. Nous sommes arrivé tard le soir la première nuit et la chambre que l'on nous à donné ne nous à pas plu. Le lendemain nous allons à la réception et avons expliqué notre situation ils nous ont changé de chambre et surclassé même sans aucun frais. Nous avons été ravi de l'ensemble de l'établissement en passant du Petit déjeuner qui était très copieux et varié ainsi que de la piscine extérieure géante. C'était l'anniversaire de ma femme et ils ont ramené deux gâteaux un dans la chambre et un au restaurant de l'hôtel le soir avec les musiciens qui allait avec. Nous avons vraiment l'impression d'être des clients et chaque demande est vraiment pris au sérieux, merci à vous de l'ensemble de la prestation et continuez de cette façon.

Friends_and_family Family

6/10

Pleasant

08 Mar 2025

Eddie

Honestly, this resort has soooooooooooooo much potential to be nice. However, poor service and average food brings it down a lot.

Firstly, I agree with previous reviews that the breakfast staff were lousy and inattentive. We didn't get a single hello, or welcome when we arrived each morning. The food was very average with very little variety - let's just say this would have been good for a 3 star resort.

Moving onto the staff - there was a certain arrogance from some members at check-in that made us feel unwelcome and unable to ask simple questions. I'm not sure if this is down to a single individual (although one in particular comes to mind), or overall working culture they have at this hotel. Regardless, something needs to change.

Overall, as I said before, this place has so much potential as it has such nice rooms, pools, and relaxing areas. However, sub par food and really really bad service (for a 5* resort) reminds me more of a 3 star budget resort, rather than a 5* star one.

Leisure Partner

10/10

Exceptional

16 Feb 2025

Amer

It’s nice clean close to the airport and activity

Leisure Family

2/10

Poor

12 Jan 2025

Mostafa

Too expensive for this property and service.
I got charge $5 for a coffee machine I never used.
I’m not recommend it to anyone.

6/10

Pleasant

01 Jan 2025

Lucy

The area was isolated so it was good that a shuttle bus was provided to transport to medina. The food wasn't great, although we only ate once at the buffet in the evening but was very expensive particularly for the quality. We also felt at times the staff were slightly pushy which was a bit uncomfortable.
However the hotel was clean.

Leisure Family

10/10

Exceptional

01 Jan 2025

Ahmed

very convenient to my trip

Leisure Family

6/10

Pleasant

22 Dec 2024

Lukas

Big but a little bit old fashioned room. Breakfast has a lot of variety, but I have seen better breakfasts in Marrakech.

Leisure Family_with_children

4/10

Poor

09 Nov 2024

Behare

The area was beautiful. Big, pool, enough seats outside.
However, the sheets were never changed during the 5 nights stay. Pillow was very uncomfortable. Breakfast was included and ok.
SPA was ok, could be better.

Leisure Family

8/10

Excellent

31 Oct 2024

Deborah

This property was a little tired, particularly the bedroom. The shower was mouldy and needed resealing. The bathroom floor was not mopped all the time we were there. There was a disco in the hotel opposite our room which was loud. There was very little to do in the hotel in the evening. However, the food standard was excellent, but did become a little repetitive. The only short coming in the dining room was the lack of spoons for the lovely puddings.
There was an amazing outdoor pool but the water was so cold no one used it, which was a shame. There was also a kiddies club, although we did not have any children with us, the children we saw could not wait to get there so I assume that it was good.
The spa was excellent and we enjoyed a wonderful hamman and massage there, as a very reasonable cost.

Leisure Partner

8/10

Excellent

20 Oct 2024

Steven

N/A

Leisure Friends

6/10

Pleasant

09 Oct 2024

Mohammed Moyaz

We had room 107 and the staff knew that it's very noisy from neighbouring hotel but still placed us there. On our first night having arrived tired that evening we were unable to sleep till 1am when the loud music finally stopped. Anwar very kindly upgraded us to the royal suite on first floor and there was no noise in that part.

Leisure Partner

6/10

Pleasant

05 Oct 2024

Aqsa

The property itself is really nice and clean on the most part, rooms are very spacious. However what let us down was the staff and their lack of empathy and friendliness. We were made to wait until 2.30pm to check in where our documents and booking clearly listed check in was 2pm the reception staff argues the hotel policy is check in at 3pm and stated that my booking must be wrong. We had a two year old with us and he was getting fed up from waiting so long? The staff did not take this in consideration. The breakfast on day one was nothing short of a shambles there was hardly any staff around to help- dishes were empty and I had to queue for 20 mins just to get a drink. The drinks dispensers were empty and it took ages for staff to sort this, once these were filled there were not empty glasses- a number of guest complained and some even left without drinks. On the first evening I needed milk for my two year old and asked reception to assist with this It took three attempts to sort this out in the end I had to walk down to get it from reception- to my surprise we were charged 60 dirhams for a carton of milk that costs 8-10! I feel being a 5 star hotel they should have showed compassion and been a bit more helpful in situations like this or even provided it. Another issue we had was on leaving we were made to wait until the staff checked the mini bar was not used and no charges were due- i felt like the staff didn’t trust us and it made us feel belittled. Not 5 star experience

Leisure Family

8/10

Excellent

30 Sep 2024

John

Lovely hotel, but needs some tender loving care in the rooms. It would be nice to have a cash machine on site. Lovely staff. Would have liked a better breakfast choice, some cereal etc.

Leisure Self

10/10

Exceptional

26 Sep 2024

Karim

Bien très bien

Partner

10/10

Exceptional

22 Sep 2024

Sarah

Our stay was amazing, a special thank you to Kawtar for her service. She is super nice & makes everything better!

Partner

10/10

Exceptional

19 Sep 2024

Manohar

We enjoyed our stay at Kenzi Menara Palace and Resort.

Would appreciate if the hotel increases the frequency of the shuttle service. Otherwise everything was great.

Partner

8/10

Excellent

10 Sep 2024

Damilola

Really nice stay here. I have no negatives aside from food but that is very subjective being that I am a picky eater. Close to shopping centre, Food delivery delivers here and the rooms are very spacious.

Bathroom could be cleaner but once again good.

10/10

Exceptional

26 Aug 2024

Yeasmin

Excellent service, very kind staff. My family and i really enjoyed our stay there. Child friendly.

Leisure Family_with_children

10/10

Exceptional

25 Jun 2024

Robert John

A lovely place to stay with an amazing spa

8/10

Excellent

26 May 2024

amex

la télévision ne marchait pas dans ma chambre.j ai du réclamer plusieurs fois et demandé à voir le directeur pour que l on solutionne enfin le problème.

Friends_and_family Friends

10/10

Exceptional

16 May 2024

Amber

Thank you so much for my stay. You really looked after me . Much appreciated x

Leisure Self

6/10

Pleasant

15 Apr 2024

Anoop

The property had good facilities and was not too crowded overall. The pool and spa facilites were the highlight for us as that is what we wanted for this trip. We had a preimum room with graden view, very spacious. Even though we messaged beforehand regarding out dietary requirements. Communicating these with the staff was difficult, chef didn't come out to speak with us, level of english is very low for this level of hotel. They got our requirements wrong twice. Our food choices were very limited and disappointing.

Leisure Partner

2/10

Poor

06 Apr 2024

Vanshika

I stayed at this resort for 3 nights and 4 days. I didn’t like the stay at all, as the staff was not helpful, their behaviour was rude, and everything was very over priced. The washrooms weren’t clean that well. And the breakfast buffet was really bad.

Leisure Family

10/10

Exceptional

05 Apr 2024

Fouad

A great hotel

Our stay was one of the best we have had. Staff were welcoming and thoughtful.
The hotel has a very calm environment, which is a great place to retreat from the hustle and bustle of Marrakech. Special mention of Mohammed the manger, who was so helpful.
The food was great, with a large section to choose from.
The choice of indoor or outdoor pools was also an added bonus.
The hotel itself, has stayed true to its Marrakech architecture, with all the mod cons you would expect.
I have been recommending the Kenzi Menara Palace to friends and family.
Can’t wait to visit again.

Business Family

8/10

Excellent

20 Mar 2024

Anna

We stayed one week in this hotel and discovered Marrakech for the first time. I loved the spa, the swimming pool area, the gym as well. The absolute best part was the kids club, as my child had a gorgeous time whenever she stayed with Nada. That was absolutely brilliant in every way and made our holiday completely unique.
In terms of the facilities, I’d recommend changing the furniture as it’s outdated. The size of the rooms were really good though. The staff honestly really depended on who I talked to, but this was during Ramadan so I’d say most of them did their best. I would just recommend to not blame the client if something doesn’t work (our key cards kept on not working and I was even blamed at some point!!!) but again that’s only two individuals at reception and the rest of them were very nice.
The breakfast had a lot of options, some good and some not, but I wouldn’t say it was bad- only room for improvement.

So, change the sofas and chairs, get rid of one or two few rude and inpatient members of staff, and it’s definitely a 5 stars.
Again, top class service at the kids club.

Leisure Family_with_children

8/10

Excellent

27 Feb 2024

Saqlain

Very good service at this hotel. The only issue we encountered was no iron in the room and the charges for iron services were quite high.
The facilties also require a bit of updating such as the bathroom.

Leisure Partner

6/10

Pleasant

22 Feb 2024

Ahmed

Front desk very limited

Leisure Family

2/10

Poor

27 Jan 2024

Asaf

Tribble experience. The place are dirty and the service. It’s rubbish.

Business Self

10/10

Exceptional

16 Jan 2024

Muhammad

Really nice place

Business_and_leisure Family

4/10

Poor

08 Jan 2024

Matthew

The dining options were very over priced to the rest of the city, for example for a mediocre lunch we were charged $95 for two people, a similar lunch cost $15 in the city and not nearly as good on the quality. You had to take a cab to leave the property and Morocco does not have a regulated cab industry and they would give you random prices to come and go. Upon checking out they do not know how to run a line and gave preference to the locals over us 3 separate times to the point we just left as we did not want to miss our flight.

Leisure Family

6/10

Pleasant

02 Jan 2024

Andrew

Definitely not a 4 or 5 star hotel. Definitely will not be going there again

Leisure Family

10/10

Exceptional

22 Dec 2023

william

Staff was extremely helpful and friendly.

Leisure Family

10/10

Exceptional

11 Dec 2023

Khalid

Vacaciones de lujo

El hotel es una maravilla. No le encuentro ningun defecto. La limpieza, las instalaciones, la cama todo muy correcto. El personal un nivelazo, no te dicen no a nada. Intentan tenrte satisfecho desde que entras hasta que sales del hote Sobre todo Ilham, Ayoub y Tawfik en la recepcion que forman un equipo muy cohesivo. Tambien Taha del restaurante super atento. Recomiendo mucho este hotel y repetiria siempre que pueda. Muchas gracias por todo!

Partner

10/10

Exceptional

25 Nov 2023

ahmed

Amazing staff and hotel !

Leisure Partner

6/10

Pleasant

16 Nov 2023

Yahya A

Room & bathroom not good

Leisure Partner

8/10

Excellent

08 Nov 2023

Shevon

Great stay, the buffet is really expensive. It’s much cheaper to order food at the pool bar or room service and it’s better quality than the buffet.

Leisure Partner

10/10

Exceptional

05 Oct 2023

Farhana

Absolutely fantastic for so many reasons! I would stay here again.

Leisure Partner

8/10

Excellent

18 Sep 2023

Ahmed

ok hotel need maintenance

Leisure Family

10/10

Exceptional

06 Sep 2023

Alastair

Menara Palace hotel is a true gem of Marrakech. The hotel is beautiful and everything you could ask for. The staff are incredibly friendly and helpful. Would highly recommend staying here.

Leisure Self

2/10

Poor

24 Aug 2023

Asif

Air conditioning not working properly. Bathroom very dated. Not 5 star condition.

Family

4/10

Poor

15 Aug 2023

AMER SHEHZAD

It was not to the standard it was advertised on Expedia. The check in take very long. The staff was not helpful. They don’t even remove dirty dishes from the rooms for two days. The overall everything was poor.

6/10

Pleasant

07 Aug 2023

Babar

The hotel is definitely not 5*.
The hotel staff are lovely but the amenities are basic. There are 2 restaurants but not very much choice in food. You have to pay for basic things like getting items ironed as they do not provide an iron and extra costs that aren’t stated before. The pools and stuff to do around the hotel can be upgraded to offer more within the resort. It was ok but the resort can be upgraded more.

10/10

Exceptional

06 Aug 2023

Benjamin

Very nice hotel. Pool is fantastic.
Dining is pretty good.
Beer selection could do with improvement. But overall very happy. Would love to stay again.

Leisure Family

8/10

Excellent

26 Jul 2023

Maria

Overall ok but not a good all inclusive

The hotel is lovely albeit there is not much around it. You will need a taxi to go anywhere. The staff are ok but the receptionists could be more friendly. We arrived late and even if we notified them of it we couldn’t get any food or snacks. No help was provided. The all inclusive doesn’t include a lot of things, such as food by the pool bar or snacks during the day or even the use of the second restaurant.
The manager Aziz went above and beyond and that was really nice.

Friends_and_family Friends

10/10

Exceptional

09 Jul 2023

Yazid

Je recommande

Ayant fait plusieurs hôtels a Marrakech , je recommande celui ci qui ma vraiment bluffé , personnels a l'écoute, chambre spacieuse, grande piscine , très propre.

10/10

Exceptional

09 Jul 2023

zaki

Great staff

Leisure Family

6/10

Pleasant

08 Jun 2023

EDWIN

Everything would have been great only if we didn’t have to wait 5 hours to change a room where the AC was not working. Came to fix it and still did not work. I said it was too hot in the room and the serviceman told me “ this is Marrakech” That was very disrespectful as I paid for a room with working AC. He left the room and never fixed it. It took reception 5 hours to change us. They did not want to honor the Expedia “VIP” room upgrade that I was entitled to either.
It was pure chaos for 5 lost hours.

Leisure Friends

8/10

Excellent

14 May 2023

Syed

Very nice pool area, with pool bar. Rooms were very spacious, all had bathtubs and separate shower. Free shuttle bus to market, but check times. Food buffet was varied. 10 min walk to local mall with food, shopping, supermarket. Child friendly experience. Towel situation was strange. Someone would take them in the morning, but wouldn’t always get new ones back.

Leisure Family_with_children

8/10

Excellent

23 Apr 2023

Ian

The service was excellent, especially from my waiter Mohammed who made sure my table was never without drinks at dinner

Leisure Self

10/10

Exceptional

21 Apr 2023

Dan

Absolutely fantastic property. One of the nicest I've ever stayed at. The food was drinks were perfect. Highly recommend

Leisure Self

10/10

Exceptional

31 Mar 2023

Ellouise

All staff were friendly and helpful. I'm a black women and felt comfortable and welcome here. Was treated well. Lovely spacious room and we had a great view of the pool. Hotel breakfast has a great selection. Has a nice omlette bar.

Although it was my choice to stay in the third building, it was a bit of a walk to reception and dining area. It would benefit having another entrance/exit.
However, i would highly recommend this hotel and would book again if visiting Marrakech.

Leisure Family

10/10

Exceptional

23 Mar 2023

Ahmed

Proximity to down town

Leisure Family

10/10

Exceptional

09 Mar 2023

Camella

Great resort if you want away from the city. Rooms are large and beds comfortable. There isn’t much around the resort so you are forced to eat at their restaurants. The breakfast has a lot of choices, albeit more for European tastebuds. Food overall was okay—typical of most hotels. Pool is beautiful.

Leisure

10/10

Exceptional

28 Dec 2022

BERNICE

Kenzi Menara Palace Resort is indeed a real Palace. I visited with my family over the Christmas period and from the moment we stepped in the reception we felt like royals. The rooms are very large with all amenities needed.
Their hospitality is 5star. We went for all inclusive and were never bored with the food or the dessert and everyday we had different selection. The waiters are always willing to help and ho extra miles.
I highly recommend their concierge services, sherif the head of concierge has an amazing personality and he is always available to help. His recommendation were spot on.
The hotel is family friend and i will highly recommend it to everyone.
Great hotel, great food and awesome hospitality

Leisure Family

10/10

Exceptional

26 Dec 2022

Mossir

Excellent

Leisure Family_with_children

10/10

Exceptional

25 Dec 2022

Lorraine

First time in Morocco Marakesh and one thing stopped out for me, the fact that most hotels apr most places had their buildings looking like palaces.

Well One of the reasons I booked Kenzi Menara in Marakesh is because my friends and I did a little party at the rooftop of Kenzi in Casablanca: I was in love with the hotel hence when I came to Marakesh I decided to book the same hotel and I have not regretted.

Hotel is very big and rooms are too spacious for standard rooms in hotels I have slept him and this made me to totally love it. I love the trees and the gardening at the place; one other thing that stood out for me. All staff are friendly and their sense of humour is amazing. I will definitely choose Kenzi on my return to Morocco

Leisure Friends

8/10

Excellent

17 Sep 2022

Sharron

Impressive looking hotel that on the whole did not disappoint. We were there in mid September and there were very few people there so not that much of an atmosphere. Rooms very large and clean although looking a little old in places. Food was excellent although a little repetitive. Waiters excellent , majority of pool staff friendly apart from one of the bar staff who was unfriendly and miserable. Reception staff lacking in friendliness unfortunately and not particularly helpful. Took over an hour to get them to print boarding passes and they seemed very un interested in helping preferring to assist those who jumped the que rather than those that were patiently waiting to be served- a minor point but irritating.

Leisure Family

6/10

Pleasant

17 Sep 2022

dominique

The actual hotel itself is ok, the room was big and clean. My issue was with the bar staff and pool staff, if yiu want to be ignored for 10 mins before being served (when you were the only person at the bar) go here! The pool was like a being at a club - blaring music all day. The quality of the food….would be ok if not stone cold (every meal we had) it’s such a shame as the property is actually ok. I would rate this as a 3.5 star rather than 5

Leisure Partner

10/10

Exceptional

11 Sep 2022

Elizabeth

I Loved This Resort. Soooo Beautiful! Staff Were Friendly. Big Rooms & Bathrooms. Food Tasted Good. Service Was Great!

Leisure Self

4/10

Poor

09 Sep 2022

Primodh

Decent hotel. Nothing spectacular. Rooms are quite tired and need updating, our shelves in the cupboard were falling down, main door was hard to shut and light kept making a whirring sound. Staff we’re friendly. No iron in room strange for 5star? When I asked for extra towels or hangers never came so stopped asking!
Food was okay.
In summary I would say it’s a good 3/4 star hotel. It “does the job” room was clean though.

Leisure Family_with_children

8/10

Excellent

05 Sep 2022

Khalid

Rooms need Renovation

Leisure Family

10/10

Exceptional

01 Sep 2022

Joanna

The deluxe single rooms are huge and very comfortable. The pool is lovely and the largest hotel pool I've ever seen. The gardens and surrounding areas are beautiful and very well maintained. All the staff were friendly and helpful throughout our stay. Thank you for making our stay in your amazing city so enjoyable.

Leisure Family

10/10

Exceptional

21 Aug 2022

Mohammed

Everything about this property is beautiful the only negative is the spa need a lot of work

Leisure Family_with_children

6/10

Pleasant

18 Aug 2022

Greg

Food was 5 star, everything else very average, don't come here if you want to relax, there is music by the pool with thumping base for most of the day and equally in the lounge areas by night. Staff are rude when you challenge them on it and management don't listen. Property needs an overhaul, not enough sunbeds, fighting for towels etc

Leisure Family

4/10

Poor

17 May 2022

Graham

The hotel itself is in a good location in a new up and coming area of Marrakech. It is about 15 mins in a taxi or shuttle bus from the Medina square. It is built around a very large swimming pool and surrounded by delightful garden spaces. There was only one restaurant open when we were there (8 to 15/5) which was disappointing. The staff are generally friendly and speaking French is helpful. You do get the feeling that they are only just recovering from the Covid lockdown though with perhaps not all the staff that they would normally have. In addition, it is popular with large groups who are there on corporate ‘conferences’ who tend to have outdoor receptions in the evenings with live music. The hotel is also geared toward short-stay guests on all-inclusive packages. The swimming pool is quite magnificent but is totally ruined by the staff playing loud music throughout the day, There were times when my wife and I had to shout to hear each other on adjacent sunbeds. The staff seem to think they are running an all-day Ibiza club. It is totally unnecessary. Do NOT expect a relaxing time lying in the sun here unless you are under 25 years old and cannot live without loud rap and garage music all day long! The other thing to remember about Morocco is that smoking is permitted pretty much everywhere and it seems a lot of guests are smokers - by the pool, in the restaurants and anywhere in-between. A great property ruined by loud music around the pool and no smoke free areas.

Leisure Partner

10/10

Exceptional

15 Apr 2022

ilan

Great staff, clean rooms, lovely breakfast.

Business Self

10/10

Exceptional

08 Apr 2022

Habib

The best hotel in the world. Amazing staff, Animation Staff especially. Everybody was helpful and made our stay a wonderful one. I would like to thank the room cleaning ladies who were never tired of accommodating our toddler and his mess. I would also like to thank the restaurant staff who cooked amazing dishes. Thank you Kenzi !

Leisure Family_with_children

10/10

Exceptional

28 Mar 2022

HIND

The customer service was excellent. They make sure you’re always happy.

Leisure Partner

8/10

Excellent

16 Mar 2022

Sylvain

Bon rapport qualité prix

Un bon acceuil, une chambre spacieuse, une très bonne prise en charge de l’animatrice du kids club. Après il y avait un seul restaurant ouvert, pas de snack… seul bémol.

Friends_and_family Family

8/10

Excellent

10 Mar 2022

Eamon

Nice hotel,lovely grounds

The hotel is just outside Marrakesh,less than 10 minutes in a taxi.stayed here before,it is a nice hotel,rooms are comfortable,outdoor pool is the biggest pool I’ve ever seen in a hotel,with lots of sun beds and chillout areas.the breakfast is pretty good though it was very busy when we were there so a little crowded,but I would stay here again.

Friends_and_family Friends