Name: Kenzi Club Agdal Medina- ALL Inclusive
Address: Zone de l’Agdal, boulevard Mohammed VI, Marrakech, 40000, MA

10/10

Exceptional

26 May 2026

Nadia

I came to stay with my daughter for her birthday. The experience was amazing. The staff are super friendly, a massive thank you to Sara, Loco and Spoofy for keeping us entertained and looked after. These guys all work super hard and it was easy to see how much the three of them love their jobs. The food was always delicious and plentiful. Thank you again for another great stay. I look forward to coming back soon.

Friends_and_family Family

8/10

Excellent

09 Apr 2026

Erika

All was fine

8/10

Excellent

01 Apr 2026

Ian

The staff are this hotels main assist and are very freindly and helpful. Our room and the communal areas have seen better days. Food is plentiful and well cooked although a little repetitive. All in all we had a good stay.

Partner

10/10

Exceptional

22 Mar 2026

Jennifer

Kenzie was an absolute dream. We had a long journey and my son was not feeling well when we arrived. The manager at Kenzie treated us like family. He offered us early check in. He made sure my family and I were well take. Care of. I honestly feel like we wouldn’t have Siri Ed the trip without him. Thank you so much for your compassion and hospitality. Everything about the resort was perfect. Beautifully manicured, good food, lots of activities, beautiful pools, and wonderful staff. Everyone was friendly and welcoming. Our accommodations were stunning. We are so grateful that we chose Kenzie.

Family_with_children

10/10

Exceptional

12 Mar 2026

caryn dawn

It was all very clean,staff were kind and helpful.The snack bar at the pool was amazing.I travelled with my sister but familes all seemed to be having a great time

10/10

Exceptional

07 Mar 2026

Enock Tafadzwa

Staff were very friendly during our visit!

Partner

10/10

Exceptional

12 Jan 2026

Al Mustapha

Very good

8/10

Excellent

02 Jan 2026

Rachel

Very nice stay. 4.5 stars. Only .5 off was that phone in one of our two rooms stopped working 2 days in and was never fixed. Not a biggy but still a bit of a concern in case of emergency or other needs. Luckily we had a second room with a phone that worked. Very kind and friendly staff. And Xmas Eve dinner at the buffet was amazingly insane. So much good food and merriment. Note that the spa is not great at communicating changes if delays or staff absences that may affect scheduled service. Also the spa pool is indoor which is super but costs extra ($10 USD per adult, kids free which was very nice). Shuttle to town fills up fast and must be booked in advance (at least 24 hours if not more). We will come back!

8/10

Excellent

28 Dec 2025

Dianna

The room looked clean, but smelled like sewage. If we were staying longer or had arrived earlier in the day, we would’ve asked for a different room. They sent a maintenance guy to try to fix the problem, but it didn’t improve. Since we were on the first floor, we couldn’t open a window because the only window was a full sliding glass door and it’s not safe to basically sleep with your door open. So we just stuck it out. Food was good, staff was friendly. Close to airport.

Friends_and_family Family

6/10

Pleasant

29 Nov 2025

William

I was with a group of 6 friends on golf trip. Great location for about 7 courses within 10 to 20 min taxi. Also close to airport and Marrakesh centre.
Hotel is huge with nice grounds. Padel and tennis courts are good fun. Pool areas are a bit worn and dated. Rooms are ok, bit dated.
I’d say more like a 3 to 4 start in other European places.
Staff were really nice and accommodated later check out.
Buffet food was average but worked well for my group, with all inclusive food and drinks. All in all nice stay but not a 5 star.

Leisure Friends

10/10

Exceptional

23 Oct 2025

PAUL

Good short weekend break , clean , good food , easy airport transfer , weather great , what’s not to like !

Leisure Partner

8/10

Excellent

03 Oct 2025

JAMES

Staff are amazing, plenty of things to keep you entertained around the place. Lots of food of different types to suit many tastes.
Not much too see in walking distance but free shuttle into town daily.

Leisure Partner

4/10

Poor

05 Sep 2025

Adesola

Too busy

It was very busy. The staff always seemed busy and didn't seem very customer focused. Seemed to be quite an effort to get a table for food time which shouldn't be seeing as they should be used to the volume of people and it offers an all-inclusive service. The kids entertainment was nice. Overall, a just above par customer service experience.

Friends_and_family Family

6/10

Pleasant

04 Sep 2025

FABRICE

well it is more like a motel. you need to walk 5 minutes to your rooms .
second they have 3 restaurants but you really only 1 available every day. that is the buffet

the others need to be reserved 24h in advance.

no same day booking

worst part when you do get your reservation the restaurant is half empty and you cannot help to wonder why you need to book 24 h in advance if they are not full anyway

2 days in a row we had to kill giant cockroaches never seen that in any 4 stars hotel i have been to.

no room service..........none whatsoever ......never seen that in a 4 star hotel either

Leisure Family

10/10

Exceptional

17 Aug 2025

julie

Really nice private pool area.
Buffet food is great, not fussy eaters and we liked it a lot. Coyld improve on dressed table availability....but did not bother me as on holiday so not in a rush.
One thing is the fresh orange juice could be available maybe ....if too difficult then offer it to vip customer at private pool.
Other wise beautiful hotel....staff are all here to help and hard working.
Really good evening shows....fabulous dancers.

Leisure Family

8/10

Excellent

28 Jul 2025

Sally

Lovely low level
Property, divided into small areas which kept it very
Quiet.
Very French, not a lot of English spoken, but it was not a problem

Lots of daily activities, but archery for example it was turn up shoot 3 arrows then leave. No assistance or scoring or competitive edge. So we only went once.

As the hotel was full there were no VIP upgrades available. Food varied a lot. Good for pasta, pizza, burgers salads. Taglines tasty, but very repetitive

Wh had a great 5 days but we would have been tiered of the food had we stayed any longer

Leisure Family

8/10

Excellent

12 Jul 2025

Helen

This is a great hotel with good facilities.

Pros:

Staff are very friendly and will do anything g to help. Good selection of activities every day from the animation team.

Rooms well maintained and nice with daily cleaning.

Amazing spa with great staff and massages
Good gym (though air con could do with an upgrade)

Shuttle into Marrakech - only 10 mins & free

Cons:
Main buffet restaurant chaotic. Always running out of food, cups, cutlery, glasses. Huge queues for non-Moroccan food and not a great choice. Very little meat. Breakfast choice been better in other hotels. Staff work very hard but are very understaffed so even drinks are self service (only soft drinks, wine & beer in restaurant).

Cocktail bar near pool full of wasps, impossible to enjoy a quiet drink

No air conditioning in spa rooms which was unfortunate and felt sorry for staff

Not a great selection of drinks - cocktails mostly pre-made, no smoothies

No ice cream throughout day except tub in main restaurant (big queue - two flavours!)

Food not labelled for allergies at all

Snack open at 3.30pm with good selection of pastries

Would be good for mini fridge to contain some of the inclusive drinks

Definitely stayed in better 5 star hotels and would say it’s a 4 star however we did pay less than we would for the more luxurious hotels so felt we got good value for money and would definitely return

Leisure Family

10/10

Exceptional

08 Apr 2025

kyra Lynne

My fith time here - love it - great city break.
This time we came for a friend’s special birthday, all three friends that had never been, loved it too! The staff are so helpfu/lovely, food good (& im a fussy eater), love the aqua and lots of things you ‘can’ do if you like. Heated pool for the cooler months is wonddrful. There’s a shuttle bus to/back from the medina but cabs to the center are reasonable (with a bit of haggling :-)). Can’t wait to go back!

Leisure Friends

10/10

Exceptional

19 Feb 2025

Erika

Really pleased with the hotel and the staff were very helpful and friendly- we are both veggie and didn’t have a problem with the food options but we may have found it repetitive if we had stayed longer.
Our only concern was that housekeeping knocked on our door at 22.45 one night I think to give us something but we didn’t feel happy answering the door.

Leisure Family

10/10

Exceptional

06 Feb 2025

Bradley Dean

This hotel was great for a family trip away. Nice pool areas and facilities. Staff were very friendly also.

Leisure Family_with_children

8/10

Excellent

19 Dec 2024

Kenza

The property needs to be renovated. This is not a 5* hotel. If you go there with the expectation of 3-4 stars you won’t be too disappointed. You have to request basic 5 stars amenities instead of it being provided in the rooms. The food is good and there is a variaty

Business_and_leisure Family_with_children

10/10

Exceptional

02 Dec 2024

Paula

2nd visit

Our 2nd stay at the kenzi club for some pre Christmas sun. Exceptional value for money. The hotel & grounds are beautiful & kept so clean & tidy. We had a suite & it was amazing.
Can not fault any member of staff. They are so friendly and can’t do enough to help. Many of whom remembered us from last year. Would like to especially thank younes, yousef (waiter outdoors lunchtime ), yousef (waiter indoors dinner ) and Mohammed ( waiter in the bar on a night time ) They are a credit to the hotel & made our holiday extra special

Friends_and_family Friends

8/10

Excellent

19 Nov 2024

kay

My stay was only a short one, and I am very much a foodie, but my thoughts in summary are ; beautiful grounds, beautiful rooms, poor drinks at times eg making a pina colada with vodka because the bar was closing in 30 minutes and they wouldn't open a new bottle of rum !!!
Food was heavily vegetarian and the meat options were of poor quantity and quality.
Some great sports options which sadly I did not get the time to use.

Leisure Family

6/10

Pleasant

10 Oct 2024

Gabrielle

It’s very run-down for a ‘5 star’ resort. Everything just needed re-vamping. A lot of the sun loungers were broken etc. The food and drink were not good, and the service in the other restaurant, which you have to book, was awful - we left after the first course! The staff however, were so kind and friendly, and the place was clean!

Leisure Family

8/10

Excellent

15 Sep 2024

Elaine

Hotel not 5 stars. Staff and food, excellent. Poolside area in need of some TLC, it looks tired in places with old furniture and sun bed mattresses which are in need of replacement.

Leisure Partner

10/10

Exceptional

01 Sep 2024

Ademolu

Fantastic stay all staff went over and beyond to make sure we r all safe and having a good time

Friends_and_family Family

8/10

Excellent

30 Aug 2024

Hyung

It was awesome experience in Kenzi…

Leisure Family

10/10

Exceptional

06 Aug 2024

Angad

Great location, service of all staff was brilliant, perfect for families. Will definitely be re-booking this hotel again.

Leisure Family

2/10

Poor

31 Jul 2024

Bilal

Stay Away!!! Mold, smells like sewer

it was terrible terrible service old rooms mold smell like sewage roaches. It is terrible. I mean terrible I don’t know how this hotel is getting 4.4.

Friends_and_family Family

10/10

Exceptional

29 Jul 2024

Amy

The resort was excellent, staff couldn’t be more accommodating. I was worried initially as we saw some mixed reviews online, but our experience was brilliant. On arrival, the receptionist checked us in 3 hours early and gave clear directions as to where to sit while waiting for a buggy ride to our riad. We decided to walk as I just wanted to be in a dark room after going through the airport, and a member of staff came after us and insisted on giving us a ride to the riad. He helped us in with our cases and gave us a tour of the room, with instructions on how to call reception, use the safe and showed us where to find our private bar, get towels and access staff if we needed help.

Our room was spacious, with a sliding door veranda onto a private patio with two chairs and a washing line to dry our clothes. There were plugs at each bedside, and a super king bed with the sheets changed daily. There was a mini-fridge (although empty, we got a bottle of water and Coke Zero at each meal time to keep in the fridge). The air conditioning worked from our arrival, and the room was consistently cool - a saving grace in the 40 degree heat. The bathroom was clean with toilet roll and clean towels regularly restocked. There was a rain shower with excellent pressure. Pools and amenities were excellent.

Leisure Partner

10/10

Exceptional

25 Jul 2024

ayoub

Fantastic

Business_and_leisure Partner

10/10

Exceptional

20 Jul 2024

Alia

Excellent, people working there made it amazing. We were advised that we would get a bottle of wine as VIP, I told reception that we were non drinkers but we did not receive an alternative. No problem. We were given excellent rooms with access to a private pool, wonderful. Reception staff seemed a bit overwhelmed due to full bookings.Already looking to book for next year

Leisure Family

4/10

Poor

16 Jul 2024

Georgina

This is a far cry from a 5* hotel - ants in the rooms (which also smell of drains), terrible food/drink and threadbare towels. If you are a couple, don’t book here.. hundreds of children, very loud entertainment and not relaxing at all. It’s cheap, but spend the extra £200 and stay elsewhere!

Leisure Partner

10/10

Exceptional

04 Jul 2024

Juan

We spent 7 nights at the Kenzi Club. 2 adults and 3 teens. Lots of activities and all staff were brilliant particularly the entertainment team actively encouraging our teens to participate. Initially thought a buffet restaurant and 2 themed ( Moroccan and Italina) might not be enough variety but the buffet had themed nights and food was great everyday. No faults and will likely return again., in fact we are already recommending it to friends. Thanks to all staff for a great stay!!

Leisure Family

10/10

Exceptional

19 Jun 2024

Mark Anthony

What an absolute Gem. From start to finish, i cannot fault our stay. Short 3 night stay with friends. The accommodation was excellent with a nice upgrade to the privileged area which included private pool and bar. Food and drink was above and beyond. The wine for an all inclusive resort was outstanding. I would highly recommend this hotel for both long and short stays. Marrakech is a fantastic city and the people are kind, respectful and above all, happy and open to Western Tourists. Never felt unsafe, and grabbed many bargains in and around the souks. The hotel offer free shuttle to and from the city which was great. Thank you to everybody at the hotel for a truly memorable and enjoyable mini break.

Leisure Friends

10/10

Exceptional

09 Jun 2024

Mohammad Hadi

i will definitely go back again, evry thing was great, very friendly staff

Leisure Friends

10/10

Exceptional

07 Jun 2024

Nicholas

We stayed in Riad Rosarrie with a beautiful apartment and secluded pool. The staff were very helpful and hospitable, something that comes as part of Moroccan culture. There are 2 other, larger pools. One designed for families and children.
The food caters for European cuisine but was pleased to find some Moroccan based dishes too. The chefs and service team work hard to produce good quality food.
We didn’t do many activities - but visited the spa for a massage and a Brahman Bath. Both were lovely and reasonably priced. There is an on-site golf pro I visited one day and he really did help with an hour 1on1 lesson. And it was free!
In the evening we stayed around the Bar area next to the restaurant. There was music, mini disco for kids and then a show or some local entertainment. The best evening was the special guests drumline. Was brilliant to watch!
Overall we loved it. Spent 7 nights. As far as all inclusive, affordable hotels go this has to be up with the best.
Special shout out to Ayisha (our bar attendant at the pool), Mohammed (server in the bar who kept the drinks coming and taught me a little Arabic)!

Leisure Partner

10/10

Exceptional

05 Feb 2024

Tanya

Great hotel, would recommend. Felt looked after by the staff. Great choice of food, plenty of sports and entertainment to keep you occupied if you need it. Pools are great. Really enjoyable vacation :)

Leisure Friends

10/10

Exceptional

31 Dec 2023

Sonny

Excellent service from all the teams in this hotel

We've been to 6 continents of the world and we've pretty much stayed in some of the best of the best hotels or accommodations in the world Kenzi is on par in this stage. Kenzi is one of the best places to stay when in Marrakesh so much so that the people working in this hotel are kind, friendly, helpful and always there to accommodate even the little things.
The company should give back to all the staff working in Kenzi because their attention to detail is exquisite. We love to come back again and we may not have the names of all the employees we've met but from the housekeeping, animation team, and restaurant teams thank you so much and happy new year. We will definitely come back again.

Friends_and_family Family

10/10

Exceptional

03 Dec 2023

Olabisi

What can I say? We didn’t really need to leave the hotel as everything we needed was present. From the warm welcome on arrival (after missing our initial flight) and being served delicious Morocco’s tea, to being taken to our room on a caddy with our luggage, to having our room upgraded, every member of staff we came in contact with greeted us with a smile, the list is endless! Our 9 month old baby got most of the love of I’m honest from everyone stopping to play and talk to her at every opportunity. The restaurant where all meals were served felt like we had gone to a fancy dinner each time, food selection was awesome too, even as a picky eater that I am. Staff in the restaurant were polite, pleasant and always on hand for any assistance- you never needed to wait at all to be waited on! Ayman my guy ready supplying the drinks with smiles! Then there’s the O-Spa…. Amazing! Did the Hamman and Massage with Vushe (hope I spelt it right) and I slept like a baby afterwards, with the best glowing skin! The Animation crew at the bar by the swimming pools were very fun and entertaining, got us involved in a Masterchef competition on best Tangine lol Make use of the hotel shuttle service to the market square which is also a bonus. I will not hesitate to rebook here on my return to Marrakech- Thank You to the entire team!

Leisure Family_with_children

10/10

Exceptional

29 Nov 2023

Mike

Great option for a stay in Marrakesh. There are a few things that could improve: why have a “cold” pool?, why not have the ability to get small cash denominations at the front desk? Why not have more friendly staff at the front desk? Why not have bars open in the afternoon? (Other than the pool bar)

Leisure Family

6/10

Pleasant

23 Nov 2023

Harvey

Communication with staff is terrible. Asked to have two rooms together or on the same floor due to having young babies and a pregnant wife. Had us well away from our family. Changed room the next day and told us the room will be ready at 3pm. Gave them til 4pm. Chased it up - nothing. Didn’t get the room until 6pm after going to reception and being told it will be 5 mins/10mins/15mins continuously for 2 hours. Poor start to holiday. Wine/spirits seem very watered down/weak. Had numerous drinks/cocktails and didn’t feel a thing until I drank some of my own duty free spirits. Beer is the safest option as it’s from tap or bottled.

Leisure Family_with_children

8/10

Excellent

22 Nov 2023

Marsida

Nice and friendly hotel.

Had an amazing time in Marrakesh. Kenzi hotel is nice, with lovely staff, always happy and ready to help with anything. The animation staff were amazing.
The downfall was the quality of food, however their is a variety of food, so you can find something to eat.
Rooms are nice and clean. Overall a pleasant stay.

Partner

4/10

Poor

22 Aug 2023

Nana

Would not recommend

Spend your money elsewhere. This is not a 5-star property by any stretch of the imagination. We had to change rooms 3 times due to A/C not working as well as a cockroach situation. Property is run down. Protocols for running the place seem completely absent. We spent a week eating all meals in their restaurant without working A/C at 40c temperatures. Their shuttle to the Medina was run down and had no A/C. Routinely ran out of food during meals. Long lines to wait for it to be made. Never enough glasses or spoons. Kids using their fingers to grab buffet food without being addressed by the property. Pools have major deferred maintenance. Pool bar was dirty with bees all around the sweet mixers and dead flies in the Sangria on the countertop. Spoke to GM requesting a refund. He promised to get back to me after speaking to his boss, and of course that never happened, which pretty much sums up the approach to customer concerns at this property. He tried to gaslight me by claiming that all-inclusive clubs are not hotels. Wow! Needless to say, I have extensive experience with all-inclusives and this one is in trouble. My sister and her family also stayed and their bathroom flooded the first night, they were never able to get housekeeping to leave towels for everyone in their party, their door malfunctioned twice where it wouldn’t lock and each time they had to wait for hours for maintenance to show up. Working with hotels.com to address this as I find it completely unacceptable.

Friends_and_family Family

10/10

Exceptional

19 Jul 2023

Hiren

Really nice stay. Great pool. Not too deep so great for the kids. Great entertainment. Nice slides. Food was good. They did mix spoons and knifes etc between veg and non veg food but overall no issues.

Friends_and_family Family

2/10

Poor

14 Jul 2023

Nabil

We asked to upgrade to a bigger room because our 11 son joined us , but the representative lied to us and said there was no other room available. Moreover he charged us extra $330 for the same room cause we had no option :(

Business_and_leisure Family_with_children

10/10

Exceptional

02 Jul 2023

linda

Excellent facilities! The staff were very kind and hospitable. Food was amazing, various options for the whole family.

Leisure Family

8/10

Excellent

01 Jul 2023

Edith

Well done Kenzi

10/10

Exceptional

21 Jun 2023

Kara

This hotel is lovely and all of the staff are so friendly :)

Friends_and_family Family

6/10

Pleasant

06 Jun 2023

John

Great place to stay and explore Marrakesh. Lovely staff and well maintained resort. Some issues around room facilities as we had to move rooms due to drain smells being overwhelming but understood as we were in Morocco. Food choice looks broad but a bit limited for us.

Leisure Family

8/10

Excellent

19 Apr 2023

NOREEN

Overall the property was very pleasant. Food was plentiful and varied but was not hot enough at times. Alcoholic drinks were a disappointment as spirits were watered down, wine was of low quality, beer was fine. Lovely courteous staff. Pleasantly surprised with quality of rooms which were always cleaned to a good standard. All in all a really nice hotel which was let down by the quality of drinks on offer.

Leisure Family

6/10

Pleasant

17 Apr 2023

Stylianos

The facilities were great, 3 pools, kids club, baby club (chargeable and expensive), courts for sports (even though a bit worn), pool bar, towel changing facilities at the pool, activities all day.

The rooms, dependent on the room, were from OK to disappointing. There were a lot of broken items and stains that required fixing for a 5 star hotel. In one of the rooms, the air con was not working and the maintenance guy just changed the setting on the thermostat and he said it's fixed. Clearly it was not! We had to change 4 rooms throughout our stay there, the 1st one was facing the restaurant and all the cooking fumes were coming in, the second one was not meant to have guests, everything was broken, the 3rd one had the air con issue with 33 degrees celcius, the 4th one was 4 out of 5 at least.

The reception staff and the porters were super nice, the cleaning staff were bad, they were not replacing used items in the room like shampoos, coffees, water, etc, they were super slow, relaxing outside to come and clean the rooms at 2 or 3pm, at the time you wanted to get some mid-day rest after lunch.

The spa had some good facilities and it was nice. We did a massage twice, however, it was very strange; we had a couples massage and we were not given privacy to take off our clothes and put them on again and we were not given disposable underwear. We had to use ours or the swim suits and they, of course, became oily.

The kids club was very good and the staff, super nice!

Leisure Family_with_children

10/10

Exceptional

06 Apr 2023

Karolina

Design and facilities were amazing, heated pool. Staff is the best thing about this hotel. Bartender Emil in Blue Bar made our stay special

Leisure Partner

4/10

Poor

04 Apr 2023

JASON

Don’t look too close and you’ll believe this is a 4/5 star hotel. If you have never stayed in a 4/5 star hotel you might also believe this is one. We booked in the “privileged” area with a private pool for that building. Our first room was dirty, my wife took pictures and showed the front desk. On the plus side the front desk was really nice and upgraded us to a suite. The suite was also dirty. The craftsmanship was half-assed like the kind of thing you’d find in a Motel. Corners in the bathroom filled with spider webs, no toilet paper holder just the holes in the wall to show where one was, a patched hole on the side of the bathtub. There was an extra blanket in the closet that smelled like somebody’s B.O, clearly was not washed. The bed was hard as a rock. Plus side - the suite is very big and the a/c worked great. It has 1.5 bathrooms, but the 1/2 bath seemed like they didn’t expect you to use it as it wasn’t stocked with soap or towels.
The private pool looked nice until I saw all the mold under the lip of the edge and all the broken tiles at the bottom.
Food was decent, lots of choices, just don’t arrive at breakfast right when they open or you’ll miss the omelets and pancakes, they show up ehh whenever, typically about 1/2 hr after they open. No top shelf alcohol, but we weren’t really there to drink. Plus side, they don’t mind if you grab waters and food for your day trips. Oh and get used to stray cats, nice ones but walking around the restaurant just feels gross!

Leisure Family

10/10

Exceptional

07 Feb 2023

T

Best hotel in Marrakech

We have traveled to many countries over the last 15 years and stayed in over 100 different hotels but never met staff as friendly as here. Everyone that we met was extremely accommodating and did everything that they could to make our stay pleasant.

Friends_and_family Family

8/10

Excellent

06 Feb 2023

Haroon

Wifi Signal Very poor in rooms, this needs to be looked at

Leisure Friends

10/10

Exceptional

30 Jan 2023

anilreddy

A place to relax, outstanding entertainment, good food and unlimted drinks. This place is a whole package of fun, would definitely comw again.

Leisure Friends

8/10

Excellent

11 Jan 2023

Verified traveler

Friendly helpful staff

Staff were all very welcoming, cheerful and helpful.

2/10

Poor

07 Jan 2023

facundo

The property is poorly taken care of, the dining was also unsanitary as they had cats walking all over the kitchen and dining area during dinner and breakfast. When we got to our room not only was the room outdated and poorly taken care of but the the rooms aren’t sound proof and we had people banging on our door at 10:30 pm. We have been in different accommodations for the last 13 days here in Morocco and this has been by far our worst experience. I went to put our luggage in the car before check out and I wasn’t allowed to until I checked out. They also didn’t provide us towels to shower and when we requested them they were very rude. I hope future guest are aware of their options of where to stay before they book here

Leisure Family_with_children

8/10

Excellent

25 Dec 2022

Mariane

Positives: Spacious grounds. Lots of greenery and choice of pools. Activities for adults and children. Cleanliness. Staff. Plenty of places to relax. Quality of food.

Negatives: Children's pool unheated. Repetitive food choices.
Night-time entertainment was only children's disco and dance. More comfortable seating needed by snack bar near pool. Lack of nearby amenities. Everything a taxi ride away. TV picture.

Leisure Family

6/10

Pleasant

25 Dec 2022

Mohan

The property is not maintained to the standards of a 5 star property. Food quantity and choices were extremely poor, drinks were of the poorest quality. Some of the staff were rude. I would not consider recommending this property to anyone!

Leisure Family

4/10

Poor

15 Dec 2022

Martin

Stayed 3 nights. Poor welcome with little info other than card. Waited 20 mins for concierge to take us & luggage to room by cart. First night restaurant food horrible. Thereafter breakfasts only which were pleasant. Bedroom was nice, clean, modern but poor small balcony over looking waste ground and trees growing. Noise of barking dogs and wakened by jet engines from airport nearby. No rooms appear to have any significant views. The grounds and pool are nice. The all inclusive is not great. Poor wifi with only reception area proving satisfactory. In door pool and hamman is nice but you pay extra. We were let down both by staff attitude and noise from on going renovations in restaurant, bar and work on bedrooms. I complained to management in writing and on checkout. No reply which sums up service. On viewing and booking this hotel had potential but was a real disappointment to the extent I have for first time in years sought part refund from Expedia. The service did not reflect what we paid. Also be aware you are a distance from city centre and although free shuttle times are limited and not overly practical so factor 50-60 dirhams for local taxi one way. My acid test, I would not return to this hotel b

Leisure Partner

10/10

Exceptional

28 Nov 2022

pedro

The hotel is excellent in every aspect, pool was warm, great food, friendly staff and great location, plenty of amenities we will definitely go back if we are in Marrakesh

Leisure Partner

6/10

Pleasant

18 Nov 2022

Vera

Will not stay again

We only stayed one night and while the resort was lovely, the reception customer service is 0. Our booking included a complimentary bottle of wine which we didn’t receive. We asked for it, didn’t receive it. We asked for it second time, we found a bottle of beer in our room which was quite offending. We are talking 5* hotel. The receptionist then made up 2 different stories, one the manager said they give beer not wine, when we showed her the actual booking, she then changed the story and said that in fact we asked for beer. Very dishonest over just a bottle of wine which cost them nothing and we paid all inclusive on top of that!

Partner

8/10

Excellent

23 Oct 2022

Susan

We had a lovely few days here this week. The staff are very friendly and work hard. The food was good - especially the grilled meat and salads at lunch and the Moroccan themed night - loads of choice and all delicious. The pools are brilliant and kept clean, one is heated. The grounds are well tended - the rooms are laid out in riads which are spread out and surrounded by olive trees, which made it feel less like a big hotel and was a positive for us. The room itself was a little tired. There was a wall tile missing off the side of the bath and worn out fabric on a chair, which is a shame as it gave a disappointing first impression, but everything worked as it should, the room was very clean and the bed was comfortable. The shower was hot and powerful. We stayed in a family room which had two day beds for the children in a separate living area so we had loads of space for a family of 4. We had an upstairs room overlooking the tennis courts and olive groves which felt private and quiet. The free shuttle into town was great. We totally relaxed here and would return.

Leisure Family

8/10

Excellent

15 Oct 2022

Andrew

Hotel was clean and staff in the main were friendly. Special mention to the Animation team who were excellent and worked tirelessly to ensure guests had a good time. Only negative was pool bar staff who were pretty miserable and there was not any waiter/waitress service around the pool.

Friends_and_family Friends

10/10

Exceptional

30 Sep 2022

Pedro

Nice hotel

Nice hotel. Great breakfast.

Friends_and_family Friends

10/10

Exceptional

25 Sep 2022

Ricardo

Pleasant place, but not 5 star.

The hotel is good for the price, but it is not a 5 star hotel. The bed is not so comfortable the sheets are not 5 stars level.
They could turn on the air conditioning inside the restaurant and other closed ambient too.
The food is good, but again not 5 star rate.
Other small problem are the flies in the open areas, the hotel should do something about them...
But my stay was good, it is a relaxing place, the animation team is excellent and everyone there were very helpful and polite.

Partner

2/10

Poor

24 Sep 2022

Dion

The check-in experience ruined the whole stay

Friends_and_family Friends

8/10

Excellent

05 Sep 2022

Ferdinand Halim

The SPA was closed which was a shame and we didnt know about this till we wanted to use it

Leisure Family_with_children

8/10

Excellent

01 Sep 2022

Abiodun

Staffs especially in the dinning area are very kind, nice, thoughtful and ever willing to assist…
Staff who clean out the rooms are quite. Nice and helpful too
Amili (lady) is a blessing. Beautiful in and out.
Receptionist at the hotel not welcoming perhaps because they don’t speak enough English
The hotel looks quite tired for a 5 star rating… I will expect more.
Repetition of the same food

Leisure Family_with_children

8/10

Excellent

31 Jul 2022

William

Good atmosphere, hard-working staff and good facilities.

6/10

Pleasant

20 Jul 2022

Verified traveler

Average

Leisure Family

10/10

Exceptional

18 Jul 2022

Mohamed

Food is exellent

Leisure Family

10/10

Exceptional

28 Jun 2022

Imane

Its very nice place and good service👍I loved

Leisure Friends

2/10

Poor

14 Apr 2022

Verified traveler

Terrible experience!

This is the worst hotel I stayed ever. The reception service was so bad and couldn’t do nothing. I booked the hotel for two rooms and should be provided with two bottles of wines as shown in my booking summary, however, I have made the call to the reception twice. The first time I made in the afternoon after checking in, they said, the wine was coming. The second time I made when I finished my dinner, they said, their restaurant was closed so they can’t provide any wine. And they are five-star hotels, I was told that they don’t provide 24h room services. And I asked for the hotel service complaints numbers, I was told they didn’t know any number about that. And I asked them to look into why they always ignore my requests, they couldn’t tell me when they can give me the reply about that. And their attitude was not good and didn’t want to solve any problems for me. And I stayed here for holidays and wanted to be relaxing and happy. But the service in the hotel ruined all of my good modes. I won’t live in this hotel ever. And I can’t understand why this will be a five-star hotel.

Friends_and_family Friends

10/10

Exceptional

28 Oct 2021

Neel

Excellent All Inclusive Stay

I can’t compliment the staff at the Kenzi Andalusia Medina enough. Nothing was too much hassle for them in our week long stay. Housekeeping, The Restaurant staff, Kids Club and The Animation staff deserve a special mention. Any request was carried out with a smile on their face. I would recommend anyone to stay here, especially if you have kids. My only issue is, the rooms could do with a small upgrade, as things like the plugs are coming away from the walls.

Friends_and_family Family

10/10

Exceptional

13 Sep 2021

said

Everything was fine

Leisure Family

2/10

Poor

12 Sep 2021

Sharon

Awful

The hotel has gone done since Covid, no investment, lack of staff and dirty and full of insects and mosquitoes. Don’t book.

Friends_and_family Family

2/10

Poor

05 Aug 2021

sadik

i was wrongly charged, for my stay of two nights.. i was with wife and two kids under 5.. my kids were charged as they were adults.. my total was over $ 820 for two nights... expedia did not help fix that either..

Leisure Family

10/10

Exceptional

27 Jul 2021

Verified traveler

Taher the Front Dest Manajer went above & beyond to make it up for our stay. Beautiful suits, walking distance to the pool & restaurant. Mrs Zineb housekeeper manager was great & accommodating. The whole staff from F&B were nice, welcoming. Delicious buffet from breakfast to dinner. Entertainment were excellent. I’m really speechless how they turned my experience great. Thank you Mr. Taher top five Diamonds

Leisure Partner

8/10

Excellent

19 Jun 2021

Verified traveler

Cofitir

The whole stay was cozy and laid back. All the restaurants staff were friendly and willing to please every customer. I will definitely come back to this location.

Friends_and_family Family

8/10

Excellent

18 Jun 2021

Badr

Cozy Stay

Maria at the front desk was very sweet and helpful. She went above and beyond to make sure we were extremely satisfied. The food was delicious and the activities by the animation team were good and kept everyone busy and happy 😃. Will definitely return to this location.

Friends_and_family Family

8/10

Excellent

05 Jun 2021

Verified traveler

Ne pas aller en milieu de semaine sinon cest t bon

Beautifull hotel, nice view, piscine 1.50 m and another one for family
Small playing space basket football
Bar pas tous les choix dispo

J ai eu tres mal au ventre apres dinner (poisson) pcq je croi je suis allé au milieu de la semaine donc ils recyclent the food
En plus le choix de food est limité en milieu de semaine, sinon le vend sam dim c est bon la qualité et le choix

Chmabre tres jolies mais y a pas enaugh noice cancelation on entend les voisins

En gros c est un bon sejour a partir le weekend
Personnel tres sympa

Friends_and_family Family

4/10

Poor

28 Feb 2021

Mehdi

Never again with my family

We went to kenzi with my wife and 2y and half son , to get some rest and especially for my son to change the environment from home to Marrakech .

2 big dispoints :
- kids club not suitable and not equiped for kids below 5y old . And only 1 person to look after the kids , and on top of that , they are asking for 60 $ per day to take care of your kids .
- the quality of the food in buffet is absolutely limited , not tasty , not the standard of 4stars hotels .

Friends_and_family Family

2/10

Poor

23 Mar 2020

Rob

Review

Shut down started the 1st day of our holiday. Staff were great. Hotels.com have not been great re advice re process when a hotel shuts when you are in it or how we get any of the non stay days refunded.
No reply at all. Accept its busy but hotels.com could be giving more advice to those affected rather than sending out surveys

Partner

10/10

Exceptional

08 Feb 2020

SherifAly

Great & very helpful staff. Amazing food collection in the open buffet.

Leisure Family

10/10

Exceptional

04 Jan 2020

Ray

Food was a lot better than we thought it would be but the staff were unbelievable and really made our trip. They were amazing to us and really looked out for our 3 year old daughter. I can’t praise them enough. It is too difficult to name everyone (and we would as they were all amazing), but in particular Ziner, Ayoub and Moncef were great.

They really made our trip and will be the reason we return

Leisure Family_with_children

8/10

Excellent

26 Dec 2019

V

We like property is Close to Airport and particularly cleaning inside the property

Leisure Family

10/10

Exceptional

12 Dec 2019

Verified traveler

I like the property,
The staff were very helpful.
The check in experience was very pleasant.

Leisure Family

8/10

Excellent

06 Dec 2019

Gino

Great hotel

Great staff, beautiful resort, good food. I recommend it.

Two minor issues. The bed is made out of rocks and this loud music at the pool is very annoying.

Business

10/10

Exceptional

02 Dec 2019

Debirah

Fantastic holiday

Amaxing holiday returning for the 6th time. Loved every second food fantastic plenty of choice, friendly staff, great room we were up graded to a suite !!
Highly recommended to anyone. Lovely warm heated pool .drinks were good too.

Partner

8/10

Excellent

21 Nov 2019

Verified traveler

Staff were excellent and the hotel was very nice. Could do with a repainting in the rooms. Food in the main restaurant was a bit hit and miss at dinner time. Free shuttle service into town is a great incentive this hotel offers, the journey is approximately 15mins and they run on time every hour. Would recommend this hotel for sure.

Leisure Family

10/10

Exceptional

17 Nov 2019

Dean

Brilliant holiday!!

We had a fabulous week here. We were all inclusive and the food was just amazing. So many delicious choices. We used the free shuttle bus to the Medina which picked us up both ways on time. The hotel staff were so friendly and couldn’t do enough for us. We visited in November and one of the outside pools was heated so we were very happy that we could use this facility.We loved the daily cookery lesson, the staff made it great fun. We also took part in the shooting. We would definitely return to this hotel!

Partner

4/10

Poor

15 Nov 2019

Verified traveler

I wouldn't stay again. Better hotels in the area

The staff were not very friendly and could be quite rude at times and tried to help them selves to our cigarettes on several occasions. Receptionist was quite miserable upon checkin. The glasses in the bar were filthy and had signs of the previous cocktails still stuck to the glass. The food was very hit and miss, some nights were good some night were a struggle and we just ate a few pieces of bread (even staying with friends who were not fussy eaters still found it difficult) The rooms were very nice, although the door handle came off in my hand and both the bath plug and sink plugs were broken... We were supposed to have a bottle of wine included with our stay in the room, we had to phone reception 6 times over 2 days for this before it arrived. My friends received theirs but then the cleaners took the glasses out of the room, so we couldn't drink it anyway. We just wanted a few glasses of wine in the room before dinner and a game of cards, fairly simple task was just made difficult... Not the 5* experience we had hoped for. This hotel is more like a 3* at best. The staff in the Spa were very pleasant and the treatments were good, however the spa looks nothing like the photos online or in the room brochures. The pool looked like it needed a good clean, there was a lot of algae on the bottom. We stayed in another 4* hotel a few days before this place and we enjoyed ourselves much more. Personally I wouldn't stay again but we spoke to a few people who said they would.

Friends_and_family Friends

10/10

Exceptional

13 Nov 2019

Verified traveler

Relaxing and relaxed approach; plenty to do but no pressure applied

Leisure Family

8/10

Excellent

10 Nov 2019

Athena

I felt like the hotel had a lot of extra fees that wasn’t included in the all inclusive booking. Over all the staff was friendly and welcoming. The bar area was a good time for all adults and children but smelt like farts and dodo. The food was very good in my opinion, I tried to stick to food I was familiar with while trying other things as well. The room was clean but the walls needs to be repainted they are dirty and made me a little uncomfortable. Also the hotel have metal detectors, seeing that was a first for me checking into a hotel. All in all I would stay there again. It’s a good value for the price.

Leisure Partner

6/10

Pleasant

02 Nov 2019

Verified traveler

This resort was like any other resort. The food was mediocre at best.

Leisure Partner

10/10

Exceptional

02 Nov 2019

Shazza

From the time we got there till the time we left! I have no complaints absolutely excellent all round can’t fault this Hotel at all. 💯 especially Mouad he worked in the dining area looked after my sisters and myself...💯 Top worker 💯 credit to the place.

Leisure Family

10/10

Exceptional

01 Nov 2019

Verified traveler

We have been here before and enjoyed the facilities available

Leisure Family