Club Paradisio Zalagh Resort & Spa

Morocco , Marrakech
MARRAKECH, Zone Touristique Agdal, na
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75 reviews shown

4/10

Poor

05 Jan 2026

Saeed

We were 2 family of 3 with 2 different rooms. both room phones never worked from day 1 and never fixed in our 3 days stay even with multiple request in lobby,
Anytime we needed something missing , had to walk long way to reach lobby, and they may or may not send to room as they know you will fed up. i guess that was a systematic issue to have reduced staff and casing ZERO room service. i am sure , it is something that not going to be fixed

Family_with_children

2/10

Poor

03 Jan 2026

Seyedbehzad

This hotel is disaster.

Leisure Family

2/10

Poor

31 Dec 2024

Redouan

Poor service, food terrible with limited choices and poor quality. All inclusive is not worth it.

Leisure Family_with_children

2/10

Poor

15 Dec 2024

Beena

Hotel staff is so v so weird and luggage. We had to wait outside in hot weather in half hour. No one help us for luggage no soap no dry working

Friends_and_family Family

2/10

Poor

19 Jul 2024

olivia

Cockroaches, dirty room, broken room door, 2*

Truly horrendous, this property needs closing down. It is not 4* I would say 2*. My 1st room had cockroaches, when I then moved rooms the key card would not work & staff had to remove the card panel from the actual door meaning I slept in a room with a door unlocked and the room had no safety deposit box. As I had got back to the room at 11.45pm their staff tried to “fix” the key panel for over 45mins before telling me I had to sleep there and they would find a room the next day. They were unwilling to change my room at night. The hotel is overall very dirty, the food was disgusting with flies and ants all over it and there was only 1 restaurant for All Inclusive which had no AC. The bathroom in my second room had black hairs on the floor, and dirty marks on the bed linen. The staff were rude. All drinks were warm and came in dirty glasses. Apparently the hotel had no ice. We did not eat or drink at this hotel after 1 occasion. I would never allow guests to book such an unhygienic hotel. This breaks all H&S regulations. When I told the Customer Service Manager all of this she offered me a free bottle of water. They were unwilling to provide a refund.

Partner

6/10

Pleasant

19 May 2024

Elizabeth

We booked two rooms and arrived at 2:50 pm, they only had one room available. Also the pictures are of two hotel that are attached by a pool area. Not sure why they also use the other hotel photos on the listing. The rooms need improvements, they are run down. Also very noisy all day and night.

Leisure Family

10/10

Exceptional

18 Apr 2023

Saleh

It was great experience the staff were nice especially Sara at front desk

The hotel swimming pools were amazing kids had fan

The location was absolutely great almost everything is very much close so you don’t have to travel for long to go anywhere

It’s a safe environment

Leisure Family_with_children

8/10

Excellent

07 Jan 2023

Faduma Ali

It was very good and very clean.

Partner

10/10

Exceptional

20 Jul 2022

Celine

Séjour en famille

Excellent séjour familial dans cette hôtel qui mérite bien ses 4 étoiles. La chambre était nettoyer tous les jours avec changement de serviettes sur demande. L'hôtel compte 2 grandes piscines donnant sur différentes parties et 2 paddlles pools pour les plus petits. Le petit déjeuner était excellent avec jus d'orange fraîchement préparé et différents choix de vienoiseries. De plus, L'hôtel est plutôt bien placé dans marrakech, pas trop loin de du centre-ville et avec un accès a Carrefour market juste à côté. En bref, nous avons passé un agréable moment et nous recommandons cette hôtel pour un séjour au calme en famille.

Friends_and_family Family

8/10

Excellent

18 Aug 2021

Verified traveler

Kenza and Youness, hosts, deserve a shoutout for friendliness and professionalism. Breakfast and both pools are great.
The wifi reception is very poor. I will come back!

Business_and_leisure Family

8/10

Excellent

13 Aug 2021

Sarah

Bon rapport qualité prix

Le séjour s’est bien passé
Un petit bémol sur les soirées très bruyantes et que l’on entend de la chambre même si l’on ne souhaite pas y participer

Friends_and_family Family

8/10

Excellent

08 Aug 2021

Verified traveler

I like this place

6/10

Pleasant

11 Feb 2020

Verified traveler

Good hotel - wasn’t sure about the room cleaniness

The hotel is ok. It wasn’t a bad hotel but it won’t be my first or second choice. The room was big but I am not the run was fully clean. We found a rack of an empty cigarette, empty bottle of water couple of other rubbish in the room. The hotel was okay it does the job. Saying that, I have only stayed for night. Also, don’t be fooled by the name. Nothing is inclusive as the name suggests.

Friends_and_family Friends

10/10

Exceptional

29 Jan 2019

Verified traveler

This was one of my better stays while being in Morocco I was so pleased to see a bathtub and not a shower like most of the surrounding areas. They have a buffet all day they offer great affordable trips so you can truly enjoy your experience.There always a taxi nearby. The rooms are very spacious an comfortable . Overall I enjoy my stay here .

Business_and_leisure Self

8/10

Excellent

02 Jan 2019

Verified traveler

For a 4 star hotel i was very pleased. Only downside was pool was freezing because of the night time weather from Atlas snowy mountains, which affected the pool trying to warm up during the 21-23 celsius warm sunshine.
It was winter time (December) in Marrakech but it was nice and warm (perfect t-shirt) weather) for someone from UK. But does get extremely cold by evening time and need something warm to wear, i wore a fleece and still felt a little cold.

The other thing was they only have WIFi next to the reception area, does not work anywhere else in the hotel/resort because of the restrictions in distance, they will need to add more WIFI routers/hubs rest of the other sides of the building, it is a big place only just for one in reception area.

Food was fine, could do with a bit more variety each day. They only do special items every other day.

Breakfast was standard every day.

Friendly staff.

Be advised, if you booked with Expedia etc, hotel still charges you ‘Taxes’ on each person staying in, which i found bizarre thing to do.

Airport journey from or to the hotel/resort is about 12-15mins drive depending on traffic, which from that side should be ok. Should be no more than 100 dirhams. Anything more, you’re getting riped off by them.
But strong advise, if you are going from Marrakech airport to hotel, arrange transport from UK.

Fridays to weekend traffic is crazy going into old town. Everyone is heading down from afternoon onwards. So plan well.

8/10

Excellent

05 Nov 2018

Graham

Convenient airport overnight hotel.

We had a quiet comfortable room. Noise seems to be a problem with some guests. The staff mostly seem a bit indifferent. The porter was great with organizing a 3am airport transfer and a certain TV channel. Restaurants were busy with bus loads of tourists which could be a problem ... we opted for a quieter restaurant as the one we wanted to go to was very busy. The food was tasty and reasonably priced. Overall not a bad hotel.

Partner

8/10

Excellent

26 Sep 2018

Verified traveler

nice hotel

Location a little out of town, most staff were helpful, found maggot in vegetables

6/10

Pleasant

28 Aug 2018

Verified traveler

No phone, no remote control for the tv, no a/c and 3 twin beds instead for a queen bed room. They move to other better room midnight.

6/10

Pleasant

28 Aug 2018

Verified traveler

I book for a queen bed for 2 nights and we get 3 twin beds in the room, no phone in the room, no remote control for the tv and the A/C not working.

2/10

Poor

24 Aug 2018

Ruthie

Do not book this hotel

This is the worst hotel I have stayed in. It is certainly not a 4 star establishment.

The staff, food, cleanliness, atmosphere and decor of this hotel is awful.
The food and Reception staff being the worst I have ever encountered.

Save yourself the misery do not book this hotel.

10/10

Exceptional

09 Aug 2018

ertugrul

Lovely stay

The hotel was very good,we liked the room and also the size of the room was very good.Service was good and they were very helpful.The pool is very cosy and it is secluded which we liked.The food was plenty especially evening diner.Facilities are very good and also the air conditioning in the room was excellent.Excellent location and taxis are available straight away if you want to go to town.We loved the complimentary mint tea which is available most of the time.Staff is very helpful and very friendly.

Family

6/10

Pleasant

20 Apr 2018

Sean

Could be better, could be worse...

The hotel itself is nice, our room was great, the staff are mostly very friendly, helpful and entertaining but they're severely let down by being overworked especially when the hotel takes in huge numbers of coach tours that stay for 1-2 nights. Go to breakfast early just to avoid the carnage.

We only did breakfast and not all inclusive and the food was poor. We tried some lunch from other guests and it tasted nice but can't comment on it really.

WiFi was awful but you shouldn't need it when on holiday so it wasn't an issue for us.

It's next to a big supermarket which was ideal for us stocking up on alcohol etc in the room. we hired a scooter from the medina and used that to get everywhere which was ideal.

2/10

Poor

18 Mar 2018

Bilal

Worst hotel in Marrakesh

Hotel is very dirty customer service is below zero star. Room service, well they better not have that option! My room was right next to a club loud music broght led lights!

Partner

10/10

Exceptional

09 Sep 2017

Verified traveler

Nice friendly hotel

Great atmosphere, good staff service would recommend

2/10

Poor

02 Sep 2017

Syed

Dirty hotel

Poor customer service. Dirty room. Staff is not helpful at all. We had to change room four times to get a room which was half decent. Asked for a fridge at least 10 times till we got one. Even then it didn't work properly. They do not give you water for breakfast or dinner. Rude staff. Very far away from Jamal Fana. Bed sheets had stains on them. Wall paint was old. Balcony was dirty and had pigeon dropping on it. Over all would not visit this hotel again worst hotel I have ever stayed in. they didn't give us a toilteraries at all for through out. WIFI DOES NOT WORK IN THIS HOTEL. PLS BE MINDFUL IT DOES NOT WORK. THEY LIE. MAKE MAKE FALSE PROMISES. JUST SO YOU GO AWAY. THEY WILL SAY YES TO EVERYTHING BUT WILL NOT DELIVER. THEY HAVE OUT ME OFF FROM GOING TO MOROCCO AGAIN. HAD REALLY BAD EXPERIENCE.

6/10

Pleasant

20 Aug 2017

Refujio ( Guy )

Huuum

Cons:
But it was close to the airport.
Check in was long. Staff was friendly bell help was very nice and knowable. Room a/c did not work but it was cool anyway. No toilet paper towels are worn out , no hair dryer, iron, no room service after 7pm. No swimming after 8pm. Very expensive restaurant in hotel. No shopping selection in hotel.
Pros:
Close to airport. Cheap, can exchange money, nice bar

Partner

2/10

Poor

26 Oct 2016

Brenda

This hotel wasn't officially opened.

This hotel wasn't officially opened and nothing was working in it.
Expedia should never have taken our booking.We had to move after checking in to another hotel.
It was also dead I think we were the only two booked into it.

4/10

Poor

26 Aug 2016

yas

I found cockroach in my room and when I call the supervisor he said I though it's something and nothing was presented to me as compensation

2/10

Poor

02 Aug 2016

Traveler

Club Paradidio is a MIDDLE MAN

When looking for Club Paradidio, we spent a load of time to finally understand that the contact number provided by Orbitz was that of a middle man, who secures slots (reservations) at Zalagh Kasbah Hotel & Spa. The hotel description and amenities, described at Orbitz, are those of Zalagh Kasbah Hotel & Spa. When arriving at the front desk, they didn't know about Club Paradisio but one on them said \"Club Paradisio! Yes, it's here and the man you were talking to is from a travel agency\". That explained it. Another issue is that you will pay city tax separate from the hotel reservation dues. That's is around 20 dirhmas per person. All in all, it was a very unpleasant experience trying to find something that doesn't exist!

8/10

Excellent

02 Mar 2026

Hugues

Petit déjeuner très bien spa super m’es personnel un peu raide

Family_with_children

2/10

Poor

05 Nov 2025

Selda

Club hell not paradise.
Personalen trött, hälsar inte när man går in och ut. Frukosten katastrof, smutsigt överallt man kan knappt sitta på en stol utan att bli äcklad. De borde gå igenom hygienrutiner. Rummen gamla, slitna och apparater samt inredninh kvar från 90 talet. Ångrar att jag köpte ej återbetalningsbar vistelse, väldigt låg standard!

Friends_and_family Family

6/10

Pleasant

01 Nov 2025

Ludivine

Nous avons passé un bon séjour mais avec quelques point négatif, la chambre avait des trous dans le mur
Le matin vers 7h30 8h bruits dans le couloir donc on était réveillé très tôt pour des vacances..
Les animateurs côté piscine enfant mettez la musique très forte et tout une semaine comme ça bof notre chambre était côté du dj
Et pour finir la restauration pas top c’était pas très bon..

Partner

8/10

Excellent

04 Aug 2025

Alain

Très bon cadre, hygiène à améliorer

Très bon cadre pour des vacances en famille avec des enfants…
Dommage la propreté des chambres (odeurs des égouts) a gâché l’ambiance

Friends_and_family Family

8/10

Excellent

03 Jul 2025

Verified traveler

Super

Le séjour a été super toute l'équipe est aux petits soins surtout à l'animation et au coin snacking pour le All inclusive.
Le seul bémol c'est le déjeuner et le dîner je pense clairement que la direction pourrait faire plus d'effort à ce niveau là.
Le petit-déjeuner est très qualitatif mention spéciale au stand de msemen et à celui des omelettes.

Friends_and_family Friends

4/10

Poor

14 Apr 2025

Laurent

Prévoir des bouchons d'oreilles pour dormir !

Très très bruyant.
Nous avons réservé une chambre avec1 grand lit, nous avons eu 2 lits jumeaux.
Vue sur Jardin = à 30 mètres à vol d'oiseau de la Nationale P2017, \"route d'Ourika\" ; rien a voir avec les indications géographiques du site Hotels.com
donc prévoir des bouchons d'oreilles pour dormir !
Dommage, la piscine est sympa.

Partner

6/10

Pleasant

22 Dec 2024

GERARD

Correct pour une petite durée.

L'hôtel est très excentré. Il n'y a rien à proximité.
Le personnel est sympa.
La piscine est agréable, il ya beaucoup de transats. La chambre est confortable.
Les deux restaurants sont très moyens.

Partner

6/10

Pleasant

31 Jul 2024

Mohammed

Gode senge.
Poolområde med aktiviteter og musik fra morgen til aften, det skal man være til- ellers er der ikke så godt.
God service, søde medarbejder.
Vi havde all inklusiv - maden var ikke særlig god.

Friends_and_family Family

4/10

Poor

31 Jul 2024

Mohammed

Udmærket hotel med pool og aktiviteter for børn.
Meget støj fra pool området fra morgen til aften.
Vi havde bestilt all inclusive. Maden var ikke noget særligt.

Friends_and_family Family

6/10

Pleasant

22 Jul 2024

Verified traveler

Hotellet i sin helhet var bra men mkt dålig AC i rum och gemensamma lokaler som matsal. Skulle inte rekommendera detta hotell på grund av det. Poolerna jättebra, maten ok men inte mer.

Partner

8/10

Excellent

27 Dec 2023

Sonia

Personnel très sympathique à l’écoute
À 4km du centre voie piétonne ,accessible ,nous l’avons fait aller et retour
Petit déjeuner marocain
Centre commercial et carrefour à 5m’ à pied

Leisure Family

6/10

Pleasant

21 Dec 2023

Vincent

Bien mais sans plus

Une baignoire bouchée malgres l'intervention de l'hôtel.
Une chasse d'eau qui vous tombe sut les pied et apparement c'est normal.
Lit confortable mais le reste de la chambre reste tres simple.

Self

10/10

Exceptional

15 Sep 2022

Sarah

Goed hotel. Personeel was heel vriendelijk.

Leisure Friends

4/10

Poor

15 May 2022

Verified traveler

Remote location. Incompetent staff.

Strange experience. Was travelling with my wife and two children. We came from a 1,5 month trip so had a lot of luggage. Needed to take several trips to the car to bring everything. When I started to bring luggage to our car I was stopped outside the front door, and the two suitcases was held back by some guy working there. After some time the guy in the reception came and told we that i need to check out before leaving. I told him that I am not checking out, just carrying luggage to my car, and that my family and the rest og my luggage is in the room. That was hard for them to understand. I spend 35 + days in hotels over the world in a normal year. This is not normal behaviour. And a clear reason not to come back and to recommend to others.

Hotel is ok. Is quite a bit from town center. A little worn out, but free parking. Breakfast is below average, but most placed in Morocco is compared to Western standard.

Because of the remote location we tried a restaurant at the hotel. Below average.

Probably ok to stay there one night when travelling since it is close to the airport.

Friends_and_family Family

4/10

Poor

07 May 2022

Salwa

Bienvenue dans un hôtel médiocre

Séjour horrible. 1 heure d attente pour obtenir la clef de notre chambre. On arrive dans notre chambre pas d électricité ni d eau chaude. Nous sommes 4 et seulement 2 serviettes. Nous les réclamons et les obtenons au bout de 2 jours à répéter que nous n avons pas de serviette. Enfin les serviettes arrivent elles sont dans un état déplorable.deux lits simple alors que nous devions avoir une chambre familiale. Une mention sympa pour les dames du petit déjeuner qui préparent les omelettes et les msemens. Celui qui préparait le thé très sympa aussi.

Friends_and_family Family

10/10

Exceptional

25 Mar 2022

Abdelekrim

Zeer tevreden

Leisure Partner

10/10

Exceptional

15 Aug 2021

Verified traveler

Très bon hôtel personnel super sympas la direction à l’écoute des clients animation juste à cause du couvre feu mais ils font bcq d’effort il son super Faycal ouda leila ainsi que le mR du thé des barres de rires je reviendrais avec plaisir

Leisure Friends

2/10

Poor

08 Aug 2021

Ali

A fuir

La chambre est sale, les toilettes étaient pleines d’urine et il n’y avait pas d’eau chaude dans la salle de bain.
Le petit déjeuner avant 7h est impossible.
Horrible établissement.

Self

8/10

Excellent

08 Aug 2021

Said

Très bon hôtel pour un séjour en famille mais qui a besoin de rénovation.

Friends_and_family Family

8/10

Excellent

05 Jul 2021

Souad

Rekommenderas

Fin familj Hotel, fina stora och rena pooler. Dock maten var inte det bästa.

Friends_and_family Family

8/10

Excellent

21 Mar 2021

Abdessamad

Un Beau séjour

Un bon accueil au niveau de la réception,personnels bien aimables ,toujours disponibles et réactifs à chaque demande et surtout Mlle Samira au niveau de la réception. Le petit déjeuner est très correcte.
Nous reviendrons inchaallah 🙂👍

Friends_and_family Family

2/10

Poor

17 Aug 2020

Eva

no me devuelven el pago de la estancia no realizad

No he podido realizar esta estancia porque Marruecos no permite la entrada a su país y el vuelo se canceló.
Estos esperando su respuesta para el reembolso del importe íntegro, y no obtengo la solución por su parte.
Sigo esperando noticias suyas. Espero se soluciones pronto este problema tal y como se indica en la orden por la COVID 19 y siguiendo su política de cancelación.
Un saludo, espero respuesta.

Friends_and_family Family

6/10

Pleasant

15 Mar 2020

Peggy

Hotel tres bruyant et literie pas tres confortable

Leisure Partner

6/10

Pleasant

15 Sep 2019

Verified traveler

Nella sala colazione l'igiene è molto scarsa poiché le tovagliette non venivano mai cambiate. Le caraffe delle bevande erano sempre molto sporche, Soprattutto quella del latte che non veniva mai cambiata. La piscina invece è stato un ottimo punto vincente della struttura che seppur poco pulita era molto bella e ben tenuta. Il personale della sala ristorante non sempre era attento alle esigenze della clientela. Nel nostro bagno l'acqua del bidet era solo calda, il personale delle pulizie non sempre metteva due asciugamani ma quasi sempre uno solo. I muri della camera erano sporchi così come i tappeti ma nel complesso però la camera può avere un buon grado di pulizia. I bagni esterni alle camere quindi ad uso pubblico erano sempre sporchi e non muniti di carta igienica. Quando abbiamo prenotato questo hotel abbiamo visto le foto di un altro hotel. Abbiamo poi scoperto parlando con il personale che la struttura dell'hotel era divisa in due ma appartenenti alla stessa compagnia. Quando siamo arrivati, Siamo entrati dalla hall più piccola, forse secondaria, quindi non abbiamo visto la haĺl pricipale, piu bella, piu grande e piu elegante e per giunta con lo shop. Da lì, dalla hall piccola, ci hanno portato nelle camere che non erano come quelle che avevamo visto in fotografia. La colazione, seppur molto abbondante e a buffet, offriva le vivande sempre uguali e poco variegate.

Leisure Family

2/10

Poor

05 Jun 2019

Verified traveler

belle infrastructure, belle piscine, grande chambre, par contre il y a des cafards dans les couloirs et la chambre ...le personnel fait le strict minimum, souriant mais il ne faut rien leur demander car on a vraiment l'impression de les déranger...nous avions pris la formule 1/2 pension mais le restaurant est a fuir, le buffet est insipide et sans intérêt, aucun plat local , aucun jus de fruit frais. aussi attrayant qu'une cantine scolaire, avec en prime le ventilateur qui vous goutte dessus. bref je ne reviendrais pas dans cet hôtel et ne le recommande a personne.

Leisure Family

6/10

Pleasant

29 Apr 2019

maha

Personnel accueillant les animateurs trop gentils manque que les spectacles de nuit buffet ne correspond pas à 4 étoile

Family

10/10

Exceptional

12 Apr 2019

Verified traveler

On a adoré notre séjour il manque un peu d’ambiance

Leisure Friends

10/10

Exceptional

04 Apr 2019

Hans

Een gezellige accomodatie. Gekoeld zwembad, mag iets warmer van mij. Netjes, duidelijk en goed willende medewerkers.

Leisure Partner

8/10

Excellent

28 Mar 2019

Verified traveler

Personnel très aimable, piscines et extérieurs sympas, le spa (jacuzzi piscine intérieure et hammam) était superbe les formules gommages + massage sont topissimes!! Seuls bémols : 2 lits une place collés au lieu d’un lit double demandé, le wifi ne fonctionnait pas dans la chambre, et la chambre un peu vieillotte...

Leisure Partner

6/10

Pleasant

23 Mar 2019

Verified traveler

Le service de restaurant et impeccable la propreté des chambres et a revoir trop de bruit côté piscine club par apport à la musique trop forte tard la nuit

Leisure Family_with_children

10/10

Exceptional

19 Mar 2019

akim

Hotel classe et bienveillant

Bon sejour dans l ensemble avec centre commercial a proximité et restaurant .ainsi que karting et bowling .ideal pour ceux qui souhaite s eloigner de la foule de la place jamel efna

Family

6/10

Pleasant

04 Mar 2019

Verified traveler

Chambre spacieuse avec vue sur la piscine. Sanitaires en mauvais état.

Leisure Partner

8/10

Excellent

03 Mar 2019

Verified traveler

hôtel bien situez 8mn en voiture du centre de Marrakech, un cinéma , une grande surface et magasin à 5 mn à pieds
4 piscine , animation, plusieurs restaurant et un snack
spa à l’intérieur du complexe
petite salle pour les enfants avec coloriages, dessins ... à côté de la piscine
en ce qui concerne la restauration, all exclusive ce qui était notre cas , repas varié mais plutôt des repas de touriste , aller au moins une ou deux fois en ville pour manger local ... sinon bon tour de même
les chambre son très grande les lits confortables
Petit frigo dans la chambre , chaîne française pas top juste les info et dés film des annee 30
rapport qualité prix top
Hors saison peu de monde donc pas de bruit le soir
Car pas d’insonorisation, on entend les voisins d’à côté ou au dessus mais bon un 4 étoiles à petit prix c’est bien
deux adultes et deux enfants pour ce voyage .

Leisure Family_with_children

6/10

Pleasant

28 Jan 2019

Service et passage correcte ,rien de spécial,pour ma nuit de noce on ete ma femme et moi même déçu de la présentation de la chambre à savoir que nous avons signalés notre évènement,

2/10

Poor

07 Jan 2019

Verified traveler

Katastrophe!! Das Hotel ist unbedingt aus dem Programm zu nehmen. Es ist eine Zumutung!

2/10

Poor

04 Jan 2019

Verified traveler

Prenotato una suite family mi è stato detto all arrivo ch non era disponibile perché L albergo era completato, senza nessuna scus mi è stata data una doppi con aggiunte due brandine. Praticamente impossibile muoversi ! I più elementari servizi non vengono effettuati se non si provvede al pagamento di mancie. Se poi non si acquistano le attività a pagamento dell hotel non si viene nemmeno più servit a colazione e i tavoli risultano tutti misteriosamente riservati. Direi che siamo al limite della truffa

2/10

Poor

02 Jan 2019

Verified traveler

Hôtel moyen. Piscine chauffée intérieure non fonctionnelle. Chauffage chambres faible. Pression eau de douche faible

2/10

Poor

28 Dec 2018

Verified traveler

Péssima experiência!

Higiene do quarto/hotel: ao penúltima dia apareceu uma barata no quarto; sanita do quarto com problemas no sistema de descarga.
Qualidade do serviço: refeições praticamente iguais ao longo dos dias, ainda mais visível no buffet de pequeno almoço que é sempre igua. Marcar uma excursão com o hotel pode ser uma má experiência com troca de excursão e não devolução da totalidade da excursão previamente pago.
Comodidades do hotel: quarto ruidoso mesmo durante a noite e logo às primeiras horas da manhã com hóspedes a circularem nos corredores com malas que rodam sobre um chão de tijoleira onde qualquer ruído se propaga para os quartos. Quarto com televisão lcd bastante desatualizada e praticamente não tem canais a funcionar.
Localização do hotel: longe do centro da cidade, cerca de 5 km, não disponibilizam shuttle conforme anunciado no hotel. Sempre que se quer visitar o centro de Marraquexe ou se apanha um táxi ou se fazem a pé os 5km em casa sentido.

Partner

2/10

Poor

20 Nov 2018

Nabila

Hôtel horrible, les chambres sont très sales, un hôtel pas du tout au service du client. Cafard dans la chambre bien évidemment pas un seul mais un nid de cafard, j’ai demander à changer de chambre mais pareil dans l’autre encore des cafard, un réel manque de propreté, un responsable nous a offert 2 petit déjeuner mais bien sûr il a fallu demander un geste commercial pour qu’il d’aigne nous en faire un.
Vraiment a éviter très mal insonorisé on entend vraiment tout c’est horrible, je n’y retournerai pas même si c’etait gratuit !!!!!

8/10

Excellent

19 Nov 2018

max

personale molto gentile e l'hotel si presenta bene. unico neo, non si fermava l'acqua del vater.

6/10

Pleasant

17 Sep 2018

Verified traveler

Max 3 étoiles

Max 3 étoiles

Partner

10/10

Exceptional

03 Sep 2018

Keltoum

Super reposant et bon matériel. Impeccable

Partner

4/10

Poor

24 Aug 2018

Verified traveler

Climatisation en panne, refoulement des WC.

Pas de transat pour la piscine
Les gens réservent dès 5h du matin.

6/10

Pleasant

20 Aug 2018

Teleurstellend

Teleurstellend, eten zeer slecht. Hygiëne op kamer niet best,

2/10

Poor

19 Aug 2018

Youssef

L’horreur

Attente de 3 heures pour avoir notre chambre. On nous a fait payé deux fois les taxes de séjour. La. Et par la suite après réclamation ma personne nie nous avoir fait payer la taxe. Bref du vol en bande organisé. Alors la nourriture infâme et toujours la même chose. Le personnel incompétent et immature. Alors l’état de l’eau de la piscine catastrophique. Le soir ils mettent de l’eau de javel pur. J’ai dû emmener mon fils chez le médecin. De grosses plaques sur tout le corps. Les chambres ne sont jamais faites et très sales. On est obligé de réclamer des serviettes de bain. Bref séjour catastrophique de bout en bout. Mérite à peine une étoile. Vraiment a éviter

Family

4/10

Poor

12 May 2018

Fabio

Hôtel non adapté pour le nombre de chambre.
Un événement sportif mondial a gâché notre séjour à cause de ces ados incontrôlable même la nuit.
Notre fille a dormi sur le canapé la première nuit avec une couette que j’ai dû réclamer 3 fois. Nous avons eu des lits jumeaux alors que l’on m’a promis un grand lit.