Name: Adam Park Hotel & Spa
Address: Zone Touristique Agdal Marrakech, Marrakech, 40000, MA

10/10

Exceptional

30 May 2026

Steve

Very good hotel. Everything about the stay was excellent

Friends_and_family Friends

8/10

Excellent

07 Jan 2026

Abdelbasset

I had an excellent stay at this hotel. The service was outstanding, and the staff Ayub his very friendly, helpful, and professional. They made me feel welcome from the moment I arrived.

Business_and_leisure Family

8/10

Excellent

17 Nov 2025

Karine

Room needs some renovation but the rest was super

10/10

Exceptional

22 Oct 2025

Julie

Amazing.

8/10

Excellent

03 Oct 2025

YASSMINE

The customer service through all departments is top notch, especially the reception.

The property is very clean.

I gave 4stars instead of 5stars for one reason ( the breakfast buffet needs a bit of improvement).

We really enjoyed our stay at Adam Park.

Leisure Family

8/10

Excellent

25 Sep 2025

Samira

Medium

Partner

6/10

Pleasant

14 Sep 2025

Khamit

I give 3 star because of the issue that the reception team they made .
They refuse to be with my wife in 1 room because our marriage certificate is not issued from Morocco even they is the stamp from Moroccan consulate in the country where im living.
They made me wait for 40 minutes till the check-in is done.
They refuse to be in the same room and they refuse to give back my money ...really strange.
Anyway i will never book in this place.

Leisure Family

10/10

Exceptional

25 Aug 2025

Jason

Customer service is five star very willing to help but not pushy on any sales. The accommodation was always clean in and around communal areas and the food was top quality.. we also fell in love with the spa area and shopping in the hotel was more than enough to give gifts back home

Leisure Family

4/10

Poor

19 Feb 2025

Verified traveler

A room fit for a prison.

Room was looking onto a closed-roofed square surrounded by other rooms. With the covered square you don’t see any hint of sun or sky. At night, the square is used by the restuarant. Very noisy and bright lights all night. Difficult to sleep especially with a generator next to the room.
Over-priced for what you get. Definitely wont be staying there again.

Business

10/10

Exceptional

16 Feb 2025

Amer

Nice and good for family and friends

Leisure Family

8/10

Excellent

30 Jan 2025

Bouchra

The hotel is beautiful, big rooms. Great and delicious buffet breakfast. The only issue, the room was really cold even though the heater.

Leisure Family

6/10

Pleasant

27 Jan 2025

Ryan

Good for a trip - but missing the 5 star treatment

Location was amazing and had some amazing facilities. The room was beautiful and spacious but is a bit outdated in terms of furniture and decoration so that needs updating. Additionally, the room had some issues with the shower which could not be resolved and we had to keep reminding them to clean the room.

The service staff was really good though! Super friendly and really went the extra mile to please where they could which I really liked. Also to have valet parking for 30MAD per day is a great price. I don’t recommend the breakfast and would recommend eating in the city as that was a bit of a let down in terms of quality.

Friends_and_family Friends

10/10

Exceptional

26 Jan 2025

Ismail

Love this place. Always friendly and prompt

Leisure Friends

6/10

Pleasant

06 Jan 2025

amine

Good property but over-priced by atlease $80

Leisure

10/10

Exceptional

06 Dec 2024

Jagjit

All round superb stay. Good value for money. Beautiful setting. Attentive helpful staff. Excellent breakfast. Would go again and would strongly recommend others to go.
Jagjit

Leisure Partner

4/10

Poor

15 Nov 2024

Max

First time and last time.

It is far from a 5stars hotel. Old, dirty, far away from the city, can be costly taking a daily taxi. Rooms are old, furnitures are old and forget about asking for extra soap, pillows or anything else, no one cares. Breakfast buffet is so bad, cold and tables are dirty. Bathroom with no shower curtain, dirty toilet, basically never again.

Partner

10/10

Exceptional

21 Jul 2024

aziz

Très belle expérience

Un sejour agréable tout est parfait ,personnel courtois et disponible.

Friends_and_family Family

8/10

Excellent

02 Jun 2024

Kenza

We had a great stay, the staff was nice and the visitors too.

Leisure Family_with_children

6/10

Pleasant

23 Apr 2024

James

Am evaluating this as a 4star hotel.
Facility nice, requires $10 taxi ride to central market/ historical district.
Should only drink bottled water; I got 2 small bottles only for a 2day stay.
Cleaning staff left door from room to lanai unlocked, could have resulted in theft but this seems a nice, quiet neighborhood.
Small outdated workout facilities (wouldn’t call it a gym). Neither of the three elliptical worked.

The hotel seems to cater to the 80 y/o crowd and for this group it might well be a solid 4 star hotel.

6/10

Pleasant

20 Apr 2024

James

For reference, I’m evaluating as if this is a 4 star hotel. Nice place. Rooms in OK shape but comfortable. Can’t drink tap water and hotel makes you buy your own thru local store (after first 2 small free bottles).
Cleaning folks left door to lanai unlocked but lockable safe in room.
Workout facilities marginal. Treadmill works but none of the 3 ellipticals do.
Looks like it tries to cater to the foreign “over 70s” crowd.

Leisure

10/10

Exceptional

24 Sep 2023

Stephen

We stayed here 2 weeks after the Massive earthquake had hit and caused a lttile damage to the property. There was constant Repair work happening the whole time we were there so constant noise from the Machines and the Workmen there. But the staff were very nice. Very helpful, very friendly and considering what they had to go through 2 weeks previous I can't complain too much about the noise and repair works. Breakfast was very good buffet style with a lot of choice. Nice pool area to sit by during the day and in the evening. there was also a Large shopping Mall about 10 min from the hotel and a cinema. It's about a 10 min taxi ride from the old medina.The area looks to be undergoing considerable development.I imange in about 3 years time with more shops and things to do having been added here this could be one of the best areas to stay in and it is very close to the Main aiport. only took 15 mins to get to the airport from here.

Leisure Friends

6/10

Pleasant

25 Jun 2023

Ian

Hate to say it - but very underwhelmed!

I don’t know how this place is a 5 star hotel. Apart from the staff (who were pleasant) it’s really nothing special. The biggest problem by far, is the food. Everywhere in Morocco the food was fantastic. This place boasts 4 dining areas and one is under construction, the second is a pool bar, the 3rd is a Smokey ‘jazz’ bar - with no tables for dining and the last wasn’t even open. So I had to order room service which was pretty lousy - felt like cruise ship room service.

I hate to be negative - I rarely leave negative reviews - but this place was super disappointing!

P.S - get your own taxi. Their airport shuttle is way too expensive for such a short ride

Self

10/10

Exceptional

20 Jun 2023

Nadia

The staff were awesome. They were friendly warm and helpful. It was the best customer service ever, place was clean and well maintained. Thank you Adam park stuff for the enjoyable experience.

Leisure Family

10/10

Exceptional

12 Jan 2023

COURTLAND

This is a great location to use as your point of settling. from here you can access all the best of Marrakech

10/10

Exceptional

05 Nov 2022

Samori

Clean

10/10

Exceptional

05 Nov 2022

Samori

Clean

8/10

Excellent

02 Jul 2022

ASADUL

Center location.

Leisure Family

8/10

Excellent

16 Jun 2022

Bola

Excellent reception staff, very helpful. prompt quick service. The quality of food is average could be improved!, very nice pool area

Leisure Partner

10/10

Exceptional

10 Jun 2022

Achraf

Food was amazing, staff was very professional. We love the swimming pool, the rooms (they offered us a suite while we booked a room). A hotel where I would stay again and again and again !

Leisure Family

10/10

Exceptional

28 Aug 2021

Ahmed

5* Hotel

The hotel is very clean and tidy and staff customer service is great. My kids absolutely loved the huge swimming pool. Very close to the Al-Mazar mall where you can find everything you need.

Friends_and_family Family

2/10

Poor

17 Aug 2021

Alladin

Adam hotel Marrakech

The front desk employees were very rude, I have asked for the manager, he didn’t even bother to come out, he didn’t show up until I started getting loud, he threatened me to call the police, what kind of a manager threatens his client to call the police, instead of deescalating the situation, he actually did the opposite. The police showed up and forced them to check us in, what ever you do, avoid this hotel, it doesn’t even deserve one star

10/10

Exceptional

03 Jul 2021

Verified traveler

Great hotel would definitely come back excellent spa

Leisure Partner

2/10

Poor

24 Jun 2021

Verified traveler

I will never stay in this property, stuff re so rude except the barman in the pool his name is Mohamed he was so nice , there was an incident that happened to me and made me very upset, I was at the pool and saw one of the waitresses was carrying nice plate of fruit for one of European guest that was sunbathing next to me , and I asked him to bring me one like it , he said it’s ok , than later he brought me very small one , and I asked him why he didn’t bring me one like the European guest next me , he said I’m sorry but those kind of fruit plates are only for special ppl, I got so upset and I asked for the manger. But the manager never came and the kitchen chef came instead , he was nice and he tried to calm me down and he offered me another plate like it for free . let me make the story short if you look like European you will get special treatment. But if you look like Moroccan or dark skin you will be discriminated and won’t feel welcomed,

Business_and_leisure

2/10

Poor

11 Jan 2021

Nidal

The hotel didn’t have my reservation and made me wait for a long time and I had to pay again

Friends_and_family Family

2/10

Poor

29 Dec 2020

Gadeer

Horrible staff. Extremely rude!! Breakfast was only bread. The heat did not work. We checked out a day early because of how rude the staff was!!!!!

Leisure Partner

10/10

Exceptional

07 Mar 2020

Verified traveler

An amazing welcome to Marrakech. All rooms have balconies out to a rose garden or the huge pool l. Staff are very polite and always have a smile. Exceptional service.

Leisure Friends

8/10

Excellent

24 Feb 2020

AFI

The second day, they don't pass to clean our room and they don't give us soap and towels... We see the cleaner and she tell us that she have to pass but she didn't...

Partner

4/10

Poor

08 Jan 2020

Dr Wilson

I will not use this hotel again!

Not so good experience. I didn't feel welcomed as such, it was all about the money for the reception staff. No hot water kettle in the family rooms. You only get complimentary bottles of water x3 (50cl) when you arrive, you dont get a replacement, children were bored.

Friends_and_family Family

10/10

Exceptional

27 Dec 2019

Abrar

Good location and stay
Clean and had a pleasant time.

Friends_and_family Family

4/10

Poor

22 Oct 2019

Verified traveler

They call it a 5 star, but it is definitely a 3.5 star. Rusted bath tubs, no curtain for showers, no coffee maker in the room. Poor amenities.

Business Friends

8/10

Excellent

18 Oct 2019

Verified traveler

The hotel and it's grounds are in very good condition except for the showers that are not free flowing you are left standing in a pool of water. We had to change to a room with a shower in the bathtub. Also you would expect that such a hotel with have more English speaking staff it was a real struggle to be understood even with regards to basic things. But overall it was a nice stay

Leisure Family

6/10

Pleasant

11 Sep 2019

Verified traveler

the food was good and the room was correct. in general, a nice hotel to stay during the summer.

Leisure Friends

10/10

Exceptional

08 Sep 2019

Verified traveler

Lovely atmosphere with friendly staff. Rooms are of good size and pool is excellent

Leisure Family

8/10

Excellent

23 Aug 2019

Verified traveler

Nice stay but breakfast was not all that, there needs to be more variety of hot meals. There was only few hot breakfast meal and the rest was just fruits, pastries and bread.

Leisure Family

8/10

Excellent

19 Aug 2019

Paulette

Good, clean, friendly

It was really nice the only thing I would change is the fact that they say you can't bring any food or drink in the hotel as there room service menu is very limited

Partner

10/10

Exceptional

04 Aug 2019

Verified traveler

Would check with them next time excellent service the stuff was great.

10/10

Exceptional

02 Aug 2019

Joyce

Great pool!

Loved this hotel. We have two children and they enjoyed the pool which included a DJ so it was nice and lively. Decor was nice. Room was clean. It was a comfortable stay.

Family

2/10

Poor

25 Jul 2019

Verified traveler

The room had a brake down fridge with a bad smell in it, lights that did not work. This picture are of when the hotel was open back in whenever... not the Reality NOW!

Leisure Friends

8/10

Excellent

17 Jul 2019

Verified traveler

The Breakfast was perfect and the staff was correct

Leisure Friends

10/10

Exceptional

11 Jul 2019

Verified traveler

Very clean the room was very comfortable and the swimming pool was very pleasant and the staff we’re super

Leisure Family_with_children

6/10

Pleasant

10 Jul 2019

Verified traveler

Didn’t know I HAD!! To pay gratuities as soon as I arrived!! Would have been nice if the pool bar staff walked around and asked people if the liked a drink or snacks!!

Leisure Self

6/10

Pleasant

18 Jun 2019

Verified traveler

The hotel is pleasant but the room need refurbishment. Good location, nearby mall but hiring a car is a must as taxis rip off the pocket of tourist.

Leisure Partner

8/10

Excellent

14 Jun 2019

Verified traveler

Room outdated, ants in room
Staff were friendly but on several occasions had to call to be given a menu at lunch.

Leisure Friends

2/10

Poor

28 May 2019

ismael

Worst place i have stayed in morocco

First impressions look good the receptionist was nice but the other staff was not very nice at all and seem to have a attitude problem. The room we was given had ants crawling round on the floor and was not very clean. Was sitting in the pool area waiting for some service but nobody attended to us so i went upto the counter were i orderd a 2cups of coffee and the petson behind the counter said i get to you in a bit very harshly said it took about another 20 minutes before we got our coffee with the exception of the receptionist at the counter this was a bad deal and and i am not happy at all. I would like refund because this certainly was not worth the money we paid and i had better accommodation in 3star hotels in morocco and the attitude was certainly not what i expected from a 5star hotel

Friends

10/10

Exceptional

13 May 2019

Verified traveler

Nice Location and clean and tidy, very close to airport and shopping malls

Leisure Family_with_children

8/10

Excellent

07 May 2019

Hameed

Blind date.

It was fairly good choice but not as what I have thought of. For 5 star hotel an empty fridge, no mini bar and daily free water bottle just for the day we checked in. The was wowww factor at all.

Friends

8/10

Excellent

08 Apr 2019

Irit

Comfortable but away

My cousin and I enjoyed the comforts of a hotel in April 2019. Breakfast was good and generous. The pool is not heated and the weather was a little chili. The rooms are away from the main lobby So things are spread out and you run through the rain from one point to another. Our room was very big with a balcony on the second floor. The room is pretty clean, I don’t think that the sheets were changed every day. Nor were there plastic bag in the garbage bin. There May not be any laundry service since there were no laundry bags.
Like all the hotels at lax hanging hooks.
The service was very good but of course you need to tip everywhere you go like all over Morocco. What was surprising is that if you booked through Hotels.com they expected you to pay As you arrive and not as you leave. The catch is that you would like to use your leftover moroccan money to pay for the hotel when you leave not when you arrive.
The hotel is far from the main attractions.
We had to pay between 100 to 70 DR for local taxi.

Friends

4/10

Poor

07 Apr 2019

Verified traveler

Though the property was reasonable the service was terrible. They call the self 5 stars but refused to give us tea bags or milk sachets in the room . The reception and the house keeping kept ringing for long stretches of tine before being answered . Terrible service!

Leisure Friends

2/10

Poor

23 Mar 2019

Verified traveler

When we showed up at property to check-in there was not a room available and we were re-directed to another hotel in the area prompting us to walk with all our gear to another hotel at 9:30 in the evening to acquire a room for the night.
We did not receive any notification from the hotel at any time regarding this situation therefore we’re not aware until our arrival.

Leisure Partner

6/10

Pleasant

14 Mar 2019

Verified traveler

big spacious room, nothing in room, no drinks or snacks, no kettle, room service took along time, had to ring more then once to receive room service

Leisure Family_with_children

8/10

Excellent

02 Mar 2019

Verified traveler

Was rated as 5 star, our experience was approx 4 star

Leisure Friends

4/10

Poor

21 Feb 2019

Verified traveler

Food poisoning both time brought food from hotel has you not allowed to bring outside food
Bedding never was cleared my sister was clever to leave a mark b4 we left to go out on our return same mark left on bedding...

Ordering food in hotel room service...wrong order x3 they dont understand my husband knew Arabic still wrong order...

Spa women wax my face on our day of flying out i realise my upper lip and bottom part of lip was burnt couldnt complain as we was running late for our flights

I would later pay for a 1 star hotel

Leisure Family_with_children

10/10

Exceptional

04 Feb 2019

R

Nice hotel staff lovely and very friendly and helpful

8/10

Excellent

28 Jan 2019

Mohamed

Over all good

8/10

Excellent

26 Jan 2019

Janet

The staff were all helpful and very pleasant Not all the falcilitys were available as it was January

8/10

Excellent

24 Jan 2019

Tomohiro

Good italian restaurant

Good italian restaurant. I enjoyed three or four dinners where everytime the meals, pasta, tagines, meat are delicious. The breakfast can be average but it might be more than average if compared to other local hotels. My room is clean and there's no problem at stays.

8/10

Excellent

30 Dec 2018

Amina

The location and the space in the rooms is perfect. The service at breakfast time was very good too. The only thing that was unpleasant is the time I had to wait for to get an extra bed. I asked the reception to do it when I was going out but they didn't do and when I came back it took them half an hour to bring it.. that was very upsetting

Family

10/10

Exceptional

13 Nov 2018

Verified traveler

The hotel was lovely. We were upgraded to a suite which was very comfortable. The hotel was clean and staff were friendly and helpful. We would definitely stay there again.

10/10

Exceptional

09 Nov 2018

Verified traveler

Very friendly staff and they go the extra mile to help

6/10

Pleasant

02 Nov 2018

Halim

Defently a not 5 star hotel but not bad for the money big rooms but breakfast os terrible

8/10

Excellent

12 Oct 2018

cecile

Nice , but must improve Equipment & Services

Quietness was good .
Design and spaces all around , nice and pleasant
We wanted a pool and it was wide so ost appreciated
People are always nice but not always efficient
What we less appreciated : Matress ( rating 2/5) too old for a 5***** hotel
Room ( superior) was lacking a few equipment
Too loud Music everywhere : at breakfast , at the pool, at the restaurant terrace at the same time as the pools music... Low music would give a better ambiance and bring a more relaxed mood.

Partner

2/10

Poor

21 Sep 2018

Jonathan

Dreadful

The hotel building itself is fairly nice - the pool area is attractive, and while the rooms are a little tired, the beds are comfy and they are spacious. our room unfortunately looked out onto a covered courtyard. The balcony was overlooking the breakfast area, so not really a pleasant place to sit and have a drink in the evening. There was very little natural daylight at any time. Wifi very poor in the room. The food throughout the hotel was incredibly poor - breakfast was dreadful - cold sloppy eggs, over-baked bread and pastries - not to mention the flock of birds who spent every morning flying over the bakery table and picking away at the sugar on each table. Some of the tables covered in bird mess. Staff do nothing to clear it up. The staff in general were unhelpful and unfriendly. There was no room service menu in our room. I requested one 4 times before it was brought up - then I wish I hadn't bothered, the food was so bad. We booked a tour via the hotel reception - it was a terrible experience from start to finish. Our guide barely spoke English and did not explain anything about the sights we visited. The tour culminated in a visit to the 'desert' (read: wasteland between hotels) to have a photo of a camel. We somehow, against our wishes, ended up riding these camels for an hour and then forced to pay 500d at the end! Complained to the guide, and the hotel - they did nothing about it. Not a great impression of Marrakech unfortunately. Avoid Adam Park if you can!

Partner

8/10

Excellent

17 Sep 2018

Lauren

Everything was perfect except room service. Same breakfast everyday.

Family

4/10

Poor

15 Aug 2018

Verified traveler

Unpleasant stay.

It was unpleasant stay. Luck of customer service experience. No greeting when eye contact. Room was not made until I complained to the front desk. Baby crib was not delivered when requested. Both canapy were not made for my kids until I complained next day. The only good things are breakfast and the pool and pool animation.

Family

10/10

Exceptional

17 Jul 2018

Verified traveler

Great staff!

8/10

Excellent

14 Jul 2018

Verified traveler

Crowded at times with lots of noisy kids
Good buffet

10/10

Exceptional

07 Jun 2018

Karia

Really liked hotel & was not too sure what to expect from some very nagtive reviews. Definately 4, rather than 5 star but superb value for money & would happily stay again. Pool was glorious & really enjoyed their spa. Highly recommend a Hamman followed by massage

8/10

Excellent

30 May 2018

Verified traveler

Great stay and caring staff

I enjoyed my stay here. Everyone was very friendly and helpful. The breakfast buffet is large and the food is really good. This hotel may not offer the high level of luxury you would expect (e.g. no bathrobes or spa menu in room; slightly noisy air conditioning) but the staff really try to make your staff as perfect as possible. I traveled by myself and they straight away offered to organise airport transfer for me. I was also offered to keep the room longer until I had to leave for the airport. I would definitely stay again.

6/10

Pleasant

28 Mar 2018

Aliyah Mumtaz

Disappointing

I did not enjoy the hotels service at all. I would have to call reception or room service a couple times before anything got delivered to me. The service was slow and disappointing. Definitely not up to standard of a 5* hotel.

Family

6/10

Pleasant

24 Mar 2018

Tariq

No

Partner

4/10

Poor

25 Jan 2018

Verified traveler

Not 5 star

I stayed hear with my wife for 4 nights,
I was arriving early and emailed the hotel to see if they could accommodate an early check in this was completely disregarded.
Most certainly not a 5 star establishment, more like a high 3
Staff very unfriendly, basic amenities you would expect in a 5 star establishment clearly lacking e.g. no iron/tea coffee maker etc.
The room service menu looked awful on a piece of coloured cardboard that looked very cheap.
The rooms however were nice and spacious although the air con had a mind of its own and the TV satellite was very poor with flickering images.
Had to wait 20 mins for an ice bucket!
Very disappointing as I had heard good things about this place.

8/10

Excellent

05 Jan 2018

Abraham

All was good from check in till checkout , breakfast was the same everyday but overall it was a good place

Family

4/10

Poor

28 Dec 2017

saad

Awesome hotel General manager but horrible staff

I had a bad experience at this hotel, there zid no toiles in the room when I checked-In, the front desk didn’t respond right away !! The first night was horrible for us , Someone had an intensive argue and fight at 5 am. But, Mr, Wissal whose the hotel GM is Awesome , he explained the situation and tried his best to make us happy , this gentlemen is great !! Very professional and honest , he deserves a BETTER place ...he personally called us and’ make sure everything is going well, Thank you Wissal.

Partner

10/10

Exceptional

24 Dec 2017

Leila

Amazing

Staff are so kind, Room was lovely, and perfect breakfast! Would highly recommend Adam Park to my friends and family and I will most definitely be returning. Staff really made the stay smooth for us, recommended activities and even booked them for us! Better than any other hotel I’ve been too.

6/10

Pleasant

16 Dec 2017

Verified traveler

Comfortable room THATS IT!

Hotel was clean, rooms were clean and comfortable bed and that’s It.
Same breakfast everyday, room service was poor took 45 min to deliver 2 cups of tea.
Definitely not a 5 star service.
Reception staff never gave details about free shuttle service to the town Center or any information about kids play Center / zone .
Very poor service terms of giving information from the reception staff.

Family

10/10

Exceptional

14 Dec 2017

cristina

Amazing hotel

Great staff service. Breakfast was really nice- the pool was great!!! Bed was so comfy. I got a big double room witch was a bonus when I only paid for a single room!! I would defetly recommend this hotel!!!

6/10

Pleasant

07 Dec 2017

Verified traveler

same breakfast all 7 days

Poor quality breakfast not good at all And staff are friendly also can’t give for four stars

4/10

Poor

30 Nov 2017

charly cruz

Don’t think about it

I don’t know how they give them a five stars hotel
I think This one it should be 3 star

4/10

Poor

30 Nov 2017

SA

No customer care

You will get a hard time getting your service
There is a problem with the bathroom many things need to be fixed for the breakfast you have to walk through the rain or running to get it and also is faraway from the lobby my suite is not too quite

8/10

Excellent

26 Nov 2017

Verified traveler

Hotel review - one week

There were no tea/ coffee facilities in the room. When ordered no milk was provided. ( had to order separately) Water was not provided and you had to buy water which was overpriced. Water leaked into our room from shower (maybe just our room). Pool was good but was cold. Spa was overpriced. Staff overall very nice. Only one of three restaurants was open. Others remained closed. Still a good hotel to stay as it is local to the square. Free shuttle is available.

8/10

Excellent

24 Nov 2017

sam

The hotel very close to chopping and station

From my experience the hotel is very good to stay on but it is 4 stars staff very nice and helpful location not too bad , I will visit again

6/10

Pleasant

13 Nov 2017

SD

Decent location but have had better service at 4*

- never got bathrobes, bath towels and slippers for first 2 days even with lots of phone calls and visits to reception. These got taken again several times in room service and not replaced.
- room service often left cups and glasses unwashed and never topped up coffee sachets.
- headphones got stolen from room.
- the suite we booked got switched for another one without a bath tub which we specifically requested.
- baby high chair was denied at pool side bar. The girl with the braces that sits behind the bar found it funny when we told them we couldn’t feed our baby without a high chair and found it funny when our baby was hungry. She would keep calling the other staff from behind the screen to make jokes about us. Unbelievably rude and immature.
- hotel staff would team up with taxi drivers to try and overcharge us taxi prices.
- phone calls and visits to reception with standard requests were ignored.
- spa spent much less time on treatments then they wrote in the spa brochure.
- we complained about our experience to the deputy manager who said he would speak to the manager about doing something for us but nothing was ever done.
- whenever we asked for the manager he was never available. No wonder the hotel is so under-managed. There is no sign of a manager.

10/10

Exceptional

08 Nov 2017

Verified traveler

Great experience

Very good hotel, very good time, very good experience, very good staff, very respectful

8/10

Excellent

06 Nov 2017

Adrian

Very nice room!

Family

8/10

Excellent

04 Nov 2017

simon

good vakue for for the money

This hotel is definitely not a 5 star as advertised! but overall a nice hotel .The pool was so nice after a hot day in the city; very refreshing and relaxing. good size room . overall cant beat the price..

4/10

Poor

24 Oct 2017

hilda

Bad

Staff is very rude only man allow to work at the front desk

Family

10/10

Exceptional

18 Oct 2017

dev

Relaxing Hotel

Very Nice hotel, comfortable, clean and relxing. Breakfast included was fine staff were friendly and helpful. Stayed here for three nights in October and wanted to go somewhere to relax and the hotel did not dissapoint. Will stay again

6/10

Pleasant

01 Oct 2017

Verified traveler

Very welcome reception staff, great breakfast. Only really let down by a hopeless waiter by the pool who told me that food could only be served on the terrace and not by the pool and then proceeded to see food taken to someone on a sun lounger. He also didn’t seem to understand asking for a purely tomato salad, despite asking politely in French and then in Arabic... just general incompetence.

10/10

Exceptional

28 Sep 2017

saleh

nice hotel close to the airport

Great stay for two weeks, they offer regularly scheduled daily shuttle service for downtown medina. Great pool area and service staff

10/10

Exceptional

03 Sep 2017

Cas

Perfect Hotel!!

Really enjoyed our stay at this hotel!! Some of the reviews don't do this place justice, we had no issues whatsoever.All of the staff were excellent especially Abdullah at the front desk and Rashid at the front door , they were very accommodating and very friendly. The facilities at his hotel were excellent and the location was very convenient as it wasn't too far from the main market and also the airport. Would highly recommend and would definitely return to this hotel. 5/5 stars.