Movenpick Hotel Mansour Eddahbi Marrakech

Morocco , Marrakech
Marrakech, Avenue Mohamed VI
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100 reviews shown

8/10

Excellent

07 Mar 2026

Almir

Good deal, price x return. Good location

2/10

Poor

28 Feb 2026

Nicola

Do not stay here! Was awful, had a pool closed. No sunbeds or towels. And in addition the service took ages, 1 situation was 2 hours to get a bottle of water! 100% not a 5*! AVOID!

Friends

10/10

Exceptional

28 Feb 2026

Ardeshir

Even though I am giving this resort a 5-star rating, you must read this carefully—because by American standards, this may not be your cup of tea. The resort itself is nice, but the service can be extremely poor unless you engage management directly—even for basic needs like fresh towels or a TV remote battery. Your experience will depend on your patience and willingness to escalate issues.

My recent stay at the Mövenpick Hotel Mansour Eddahbi Marrakech was initially very challenging, but ultimately redeemed by outstanding management.

I arrived with a Junior Suite booking and upgraded to a Luxury Suite, but the first room had a broken shower and an undesirable view. The second suite smelled strongly of cigarette smoke despite being non-smoking. After spending much of the evening changing rooms, I returned to a Junior Suite, which unfortunately had no window in the bedroom and poor ventilation since the AC was not operating, making it uncomfortably warm.

Housekeeping was highly disappointing. Multiple requests for basic items were repeatedly promised but never delivered, even after follow-ups—far below five-star expectations.

What made the difference was management. Mr. Lahcen, the supervisor, was attentive and resolved the situation by providing a significantly better room & quickly addressed the service issues.

Thanks to him, my experience was turned around. Without their intervention, this would have been a 1-star stay.

Friends

6/10

Pleasant

25 Feb 2026

Hayley

Very slow service and very tired decor - it was okay but for the price I expected more. The 2nd swimming pool was out of service and we weren’t told in advance. Pool side bar and service overpriced and really long wait times and grumpy staff

Family_with_children

4/10

Poor

24 Feb 2026

Gurdeep

The room did not have any air conditioning. The rooms are all advertised as having air conditioning, therefore it is misleading. No alternative was provided and we were advised the hotel is not running the AC. With a small child this was a difficult stay in a hot room. I wouldn't recommend it.

Family_with_children

8/10

Excellent

20 Feb 2026

Vaibhav

The resort is fantastic. The pool is great also loved the food.

The staff is very inefficient so taking a star off. It was hard to talk to the concierge at time since no one spoke English and they would often default to “no”. They kept calling the wrong number from child care center when our kid was crying etc.

Friends_and_family Family

4/10

Poor

26 Dec 2025

DARREN

Kind of overhyped to be honest. If you've been to other 5 star hotels, this one pales in comparison. The free breakfast and chocolate hour are great but all other amenities felt way too expensive. The appearance outward was great but our room had a barely functional toilet. Also staff didn't seem as friendly or willing to help us as they did with caucasian clients. They were always helped faster and given more attention while every time I asked a question, they looked at me like I want to kill their dog or something. I also constantly got mismatched information from different staff and they generally just gave me the attitude that they did not want to help me, and always made me explain things several times.

Leisure Partner

10/10

Exceptional

30 Nov 2025

Karl

Stayed for three nights in Marrakesh, before and after my adventures in Zagora. Each time I returned, the staff greeted me with a natural, honest kindness that made the place feel almost familiar. The restaurants, the bars, the peaceful pool, all pleasant. A quiet corner of calm in the middle of the city’s constant motion.

Business_and_leisure Self

2/10

Poor

28 Nov 2025

Bianca

The property is well located. Walking distance to main amenities like shops and restaurants. However the hotel and its management are very very disorganised and unhelpful. Having booked a room with balcony, I have presented with a small room with at tiny terrace and NO AIRCONDTIONING. I reported the problem inly to be told that none of the rooms have air con...!! ~Then was presented with a larger room...agin with no air con. I did not sleep for 4 night as it was too hot and hotel management did not care! This is disgusting...I WOULD AVOID THIS HOTEL.

Leisure Family

6/10

Pleasant

25 Nov 2025

Zahur

When you first enter the place looks fancy. But if you're an American married to a Moroccan they will treat her like she didn't belong there.

Partner

2/10

Poor

25 Nov 2025

Lynia

To start, the hotel itself was absolutely beautiful. However, the room I requested with a balcony faced a wall, I had no view. I went right back down to the front desk and asked if they could change my room, they asked if I could come down later as they were busy, I agreed. When I came back down later, they said we are still very busy and to come back tomorrow, which I did. At this point, they told me they were fully booked. I never stepped foot on the balcony. In addition, the twin bed had a folded topper under the sheet that kept sliding off, making the bed very uncomfortable., every night I had to rearrange the bed topper. I almost fell out of the bed at least twice. The front desk had at least 4 to 5 people behind the desk each time I went down, they were just standing around I asked were they in training they said yes.. There was always a long wait at the front desk.. I have never left a bad review, this hotel was undeserving of a good review. I would not recommend.

2/10

Poor

24 Nov 2025

Ramiro Romo

I booked the deluxe suite which is supposed to be the most luxurious suite. The hotel is beautiful. But the hotel decided to give me the last building in the hotel which my balcony view is a parking lot, a construction site and a street with loud cars and motorcycles passing by. I complained with management they said that, they don't have any other suite available, and MAYBE tomorrow will check if there's any availability for them to change my room with horrible view and loud car noises,
Well after this from all the electrical outlets, 1 only works, and one of the outlets messed up my girlfriends Dyson hair blower.
On the closet there's no hangers, so how are we supposed to hang the clothes?
We tried to order room service, we called lobby 4 times till someone answered and they gave me a number to order room service (with the attitude we really don't care)
After 6 attempts finally somebody answer, very hard to order because there is NO MENU believe it or not.
I would not recommend this hotel.

Leisure Partner

10/10

Exceptional

22 Nov 2025

Bini

Very nice stay, amazing breakfast.

6/10

Pleasant

20 Nov 2025

nematullah

yes

Self

8/10

Excellent

15 Nov 2025

Zantipee

The staff did the best that they could, the rooms were clean and the staff were very polite and friendly.

Leisure Family_with_children

10/10

Exceptional

10 Nov 2025

Denise

Loved this property. It was clean, the food was fresh and delicious and the staff were very nice.

Leisure Family_with_children

10/10

Exceptional

05 Nov 2025

Karima

Everything. The room , the cleanliness. and above all the staff were amazing . They were very polite, helpful. They’ve gone well above the expectations . I give them 10/10

10/10

Exceptional

31 Oct 2025

renukaben

The ambiance , main pool area and location is fantastic . Rooms are good and comfortable . Cleanliness is 3 star in room . Great coffee place in the hotel

Leisure Family

10/10

Exceptional

26 Oct 2025

Abigail Carmel McHugh de

Lovely warm welcoming staff, always ready to help. Comfortable, clean rooms with wonderful beds/bedding and superb showers. Delicious food with a very wide choice, including several different restaurants. Fantastic pools, communal areas and gardens. Excellent for families as well as couples.

Leisure Family

10/10

Exceptional

09 Oct 2025

Freny

Breakfast was excellent and everything else.

10/10

Exceptional

06 Oct 2025

Mina

We really enjoyed our stay at the hotel, thank you all!

Leisure Family

10/10

Exceptional

21 Sep 2025

Dare

Amazing hotel.

Nice food and very friendly staff.

Nice shopping center and restaurants close by.

We really enjoyed ourselves

Leisure Partner

4/10

Poor

24 Aug 2025

Azra

Awful service. The television remote is non existent, meaning the TV screen remains on always, even during the night. Wires hidden in the wall so I wasn't able to locate the on/off button.Despite asking many times, and even to management for the remote, they keep telling me how right I am and how they'll fix it immediately. Yet after 5nts it's still not sorted. Ridiculous service, absolutely appalled our sleep has been ruined because they cannot keep to their promises for such a simple issue. Worst management I've seen.

Leisure Family

8/10

Excellent

14 Aug 2025

Mohammad

Air conditioning was bad overnight

Leisure Family

10/10

Exceptional

31 Jul 2025

Ejaz

10/10

Leisure Friends

10/10

Exceptional

15 Jul 2025

Helga

Amazing customer service and aesthetics of hotel 10/10

Leisure Partner

6/10

Pleasant

04 Jul 2025

Danielle

The movenpick was ok.
Beautiful communal grounds with subpar rooms. My room was advertised as a room with a garden view and ended up with a room facing the back of the adjoining hotel. (We checked in around 11 hoping for an early check in which unfortunately they were unable to provide… which i realize is a request and not the hotels obligation) After almost 24 hrs traveling we honestly just wanted to shower and relax so we didn’t ask for a room change).
The AC could have definitely been cooler and in room fridge never went above lukewarm. The pool was closed daily at sunset which was disappointing considering the summer weather in Marrakesh. Free breakfast, tea and chocolate hour were great. No entertainment or amenities provided. had to call down to room service or stop at the bar for ice which can be a huge inconvenience. They have a free gym but yoga is an add on.
Movenpick was in a good location. next to M ave. and Manera mall and just a short taxi ride from the Medina.
However with so many hotels in the area to chose from I dont think Movenpick is anything special.

Leisure Family

10/10

Exceptional

02 Jul 2025

ali

Everything

Leisure Family

10/10

Exceptional

16 Jun 2025

Dionne

Beautiful hotel, good food and a great pool.
The staff are amazing and nothing is too much trouble.

Leisure Family

10/10

Exceptional

26 May 2025

Yasmina

I loved the property , it offered everything luxury wise.
But can afford a Nesspresso machine in the room instead of Nescafe for the price.
Balcony was too tight, impossible to use it.

Business_and_leisure Self

6/10

Pleasant

23 May 2025

Ben

Nice pool - nice Tapas restaurant - room was OK although the balcony was too small to sit on - many of the staff were very pleasant

Leisure Family

6/10

Pleasant

20 May 2025

Kristina

Overpriced for what it is - would not stay again

The check-in took over an hour and we were dragged from one check-in place to another.
As I prepaid the hotel, I was lucky with quick check-out, my colleagues were waiting for ages.
The room was ok, even though the patio was probably the smallest I have seen.
In the bathroom I had sewage smells and once I flushed the toilet, the flush itself would get stuck and water then going with terrible sounds.
Breakfast was great, the only thing that I truly rate as excellent.
Other than that, for sure too high price for what it is. I stayed for two nights in Riyad in Medina some days before and it was a fantastic experience and much cheaper.

Business

6/10

Pleasant

19 May 2025

Rasheed

Terrible from

4/10

Poor

10 May 2025

Roya

We stayed at the Mövenpick for our anniversary, hoping for a memorable experience, but unfortunately, it fell short in several key areas.

The positive side first: The kids club was excellent — our child loved it, and the staff there were fantastic. The pool area and general facilities were well-maintained and enjoyable.

However, the front desk and reception staff were neither respectful nor helpful. The customer service was poor throughout our stay. Despite mentioning that it was our anniversary, not even a small gesture like a flower or a sweet treat was offered, which was very disappointing for a supposed 5-star hotel.

We had also requested and paid for an upgraded room, but we were given a standard room with a view of the parking lot. This felt unfair and poorly handled.

As for the gym, it was located in the basement, very humid, and uncomfortable to use — far from the standards you’d expect from a luxury hotel.

Overall, while some amenities were nice, the lack of proper service and attention to guests makes this hotel feel more like a 3- or 4-star property at best — definitely not worthy of the 5-star label

10/10

Exceptional

27 Apr 2025

Tiffany

Favorite. Love this one!!

Leisure Family_with_children

8/10

Excellent

22 Apr 2025

UFUK

Movenpick Marrakesh is really a very nice hotel: convenient, safe environment; clean, food is good; facilitirs are good. However this hotel seriously needs a seamless check-in and check-out procedure. Unbeleivably both processes takes more than 30mins for sure. Strongly suggest people to run this process well before their appointments or flight. I m travelling so much around the world; and never seen such a slow reception service. Many people so called running here and there but the queus never move forward. Be careful with this! Otherwise really a great hotel to stay.

Friends_and_family Family

6/10

Pleasant

19 Apr 2025

Eyup

👍

6/10

Pleasant

30 Mar 2025

Vina

Bit slow on the service side of things. And staff slow to respond

Leisure Family

6/10

Pleasant

30 Mar 2025

Harjit

Concierge staff were very good and helpful, however some of the reception staff were rude and insulting

8/10

Excellent

30 Mar 2025

Verified traveler

Hotel very nice and room was spacious.
Aircon only seems to blow cold in rooms from beginning of April. I was here end of March and it was hotter than normal so room was too warm.
Staff friendly but service slow in most areas of hotel.

Self

6/10

Pleasant

19 Mar 2025

Xenia

Quite difficult to get in contact with anyone prior to arrival. The staff was cold but tried to help as much as possible (English isn’t a main language in Morocco) . Facilities were fantastic (3 restaurants and 3 outdoor pools) well maintained although the spa was under refurbishment with no prior notice so most services were unavailable. Plenty of options for breakfast, impossible not to find something you’d like to have. Overpriced menus, highly recommend looking around for places to eat which will provide more authenticity and value for quality. 10/10 for location and atmosphere.

Business_and_leisure Partner

6/10

Pleasant

08 Mar 2025

mary

Reception staff absolutely dreadful. Otherwise fairly ok.

I have stayed at this hotel before but would not come again.

10/10

Exceptional

10 Feb 2025

Peter

Large luxury hotel with beautiful grounds and swimming pools. Outstanding breakfast buffet with everything you could possibly need and more.

The hotel is some distance from the Koutoubia mosque and the main square - about 30 mins brisk walk. There are plenty of taxis available nearby though.

One issue is that the reception desk was not properly operating on several occasions despite several desks but only two staff on duty. This caused some frustration and delay to some customers. Other than that, we thoroughly enjoyed what was on offer.

Leisure Partner

10/10

Exceptional

04 Feb 2025

Mostafa

Our Check in was at 3pm they left us waiting until 4:40?????? Then we had one room ready not the second. It’s ridiculous

10/10

Exceptional

27 Jan 2025

Fahed

Excellent hotel

Excellent choice for Marrakesh trip . Service was amazing. Birds are in the garden .Orange trees , swimming pool , breakfast.

Friends_and_family Family

10/10

Exceptional

21 Jan 2025

Allyson

Highly recommend

Love love love! This hotel was 10/10 - perfect location, selection of shops, cleanliness, bedroom comfort, spa treatments, the quality of food, the amenities and the staff. They were so friendly and couldn’t possibly have done more to be helpful. Thank you, we will return!

Friends_and_family Friends

6/10

Pleasant

10 Jan 2025

Alia

On the first day I came, I called the room service, asking for a tissue box adapter and praying mat, but they never came. I called for a second time, and she said there were no adapters and she never sent someone, the other thing the electricity outlet is not working, only one

8/10

Excellent

14 Dec 2024

Kenric

Good option, but several oversights.

Leisure Family

10/10

Exceptional

02 Dec 2024

Usman

10/10

Exceptional

29 Nov 2024

Varun

Customer service was top notch.

Leisure Family_with_children

8/10

Excellent

24 Nov 2024

Omar

Good hotel

Great hotel. Price is ok. Location good. Lifts need to be serviced. One out of service and the other seemed as though it was on its last legs.

Self

10/10

Exceptional

23 Nov 2024

Azim

Awesome 5 star

This is an awesome property! Agree with the 5 star rating. Good location. Staff friendly throughout always willing to assist. Room was big , clean, extremely comfortable, and modern. Great shower and bathroom. Pools were excellent. Breakfast was truly very good. Fresh fruit, juice, pastries, hot breakfast and good seating and service. Sami and Yassin looked after us at breakfast. Assortment of teas was good. Finally the chocolate hour was amazing. Definitely recommend! Enjoy

Friends_and_family Family

10/10

Exceptional

20 Nov 2024

Dina

Location is great, quite near Avenue M. The staff are great, the facility is clean (swimming, Spa, restaurants), can't fault it

Leisure Partner

10/10

Exceptional

07 Nov 2024

Donald

Luxury hotel, very polite & helpful staff.

Leisure

6/10

Pleasant

24 Oct 2024

Zohreh

It was very noise till 5 am lots of noise
The room was dirty
I definitely wouldn’t rate it 5 star

Leisure Family

6/10

Pleasant

10 Oct 2024

Iman

As a Moroccan I did not appreciate how the staff insisted on speaking French or English with me dismissing me only speaking Arabic with them. I understand insisting on the languages with foreigners but I am a native arabic speaker and felt hostility when I spoke in comparison to my non Moroccan tourist friends who were with me. Would not come back.

10/10

Exceptional

08 Oct 2024

Omar

Absolutely fantastic hotel and amenities. Superb staff and led to a wonderful holiday!

Leisure Partner

10/10

Exceptional

04 Oct 2024

Anass

great location . friendly staff . I enjoyed the buffet breakfast so much .highly recommended

2/10

Poor

04 Oct 2024

ANTOINETTE M.

The hotel was dirty, and the hotel workers was very rude and nasty

8/10

Excellent

30 Sep 2024

James

Nice hotel in public areas, rooms could do with a good clean and staff don’t seem to listen and don’t act promptly on anything.

Business

10/10

Exceptional

27 Sep 2024

Sharon

I absolutely loved this hotel. The website doesn’t do it any justice, it’s beautiful and all the staff and management are wonderful. I’ll definitely be going back at some point!

Leisure Friends

10/10

Exceptional

25 Sep 2024

Adebayo

Lovely and tourist friendly property

Leisure Family

10/10

Exceptional

25 Sep 2024

Asma

We have been here many times in the past few years, a lovely hotel to stay in and relax as beautifully decorated through out and you feel right at home 😀

Leisure Family

8/10

Excellent

24 Sep 2024

Zajif

Lovely staff and breakfast. No cold water in the shower and there was a crack in the bathroom doors which meant the floors kept getting wet. Balcony could have been cleaned better upon arrival and having someone explain how the electrics work would’ve also been useful. Overall, good hotel and good experience.

Leisure Self

10/10

Exceptional

23 Sep 2024

Stephen M

We loced the hotel but the service in both bars and restaurants was very poor.

Friends_and_family Friends

6/10

Pleasant

22 Sep 2024

Gary

A bit of a disappointment really. Service was lacking as they repeatedly got room service orders wrong during a time i had food poisoning, which i believe came from food i ate in one of the hotels restaurants.

Leisure Family

10/10

Exceptional

21 Sep 2024

Aqib

Absolutely amazing hotel. Could not fault anything about it. Hotel staff, breakfast, pool amenities, central location, you name it - 5*!!!

Leisure Partner

8/10

Excellent

12 Sep 2024

Adrian

I liked the property since it was conveniently located next to the conference venue I was attending. It is a big hotel with a couple of restaurants.

Business Self

10/10

Exceptional

05 Sep 2024

KLAUS

Great location and rooms in good shape. Friendly and helpful staff. Always glad to be back at this Ibis

Business

10/10

Exceptional

04 Sep 2024

Heena

Amazing hotel highly recommended

Leisure Family

8/10

Excellent

01 Sep 2024

Ruth

My room the toilet floor and shower area looked not mopped lots of marks on the floor for a 5stars

8/10

Excellent

25 Aug 2024

Najat

This is my 3rd time staying at Movenpick and love how close by it is to many places.

4/10

Poor

24 Aug 2024

Asim

Do not recommend, will not be returning. Expected a lot more from a Movenpick hotel. Check in took ages because of long queues - something I've never experienced before. Toilet was broken, power sockets did not work. Asked for kettle to be replaced and was told someone is on their way but nobody arrived (and wasnt even offered a tea for the inconvenience). Music by the pool is too loud. Avoid.

Leisure Partner

10/10

Exceptional

24 Aug 2024

Stephen

Amazing stay its clean and the staff are friendly the food was amazing 10/10

Leisure Partner

6/10

Pleasant

22 Aug 2024

Mohammed

Leisure Family_with_children

6/10

Pleasant

20 Aug 2024

Albert

Whilst the Property itself was beautiful, the staff were consistently rude and reluctant to help with general queries, suggestions or the most basic requests from Concierge. It seemed that we (Australians/English speaking) were treated differently to local guests or French-speaking tourists, despite our best efforts to speak broken Arabic-English. Our best way to describe it was that we were treated as “second class” compared to everyone else (and we’d just come off four weeks travelling Europe, where their service has a worse reputation). It was disheartening and disappointing, inevitably dampening our stay at the Hotel.

Leisure Friends

10/10

Exceptional

14 Aug 2024

Verified traveler

A really fun hotel

Really a great few days at this property. Only complaint was the odd checkin experience where I was told to go sit and wait in the lobby with no explanation or timeframe. After an hour I went to ask what the issue was and was then told I could enjoy the pool while my room was getting prepared. I know I was early but the lady could have handled it better, as her colleague eventually did. Pool, pool staff and restaurant team were all great! Super friendly.

Friends_and_family Friends

10/10

Exceptional

14 Aug 2024

Roderick

A really fun hotel

Really a great few days at this property. Only complaint was the odd checkin experience where I was told to go sit and wait in the lobby with no explanation or timeframe. After an hour I went to ask what the issue was and was then told I could enjoy the pool while my room was getting prepared. I was early but the lady could have handled it better, as her colleague eventually did. Pool, pool staff and restaurant team were all great! Super friendly.

Friends_and_family Friends

10/10

Exceptional

12 Aug 2024

Mohamed

Excellent stay at the Movenpick.

Excellent stay at the Movenpick, breakfast was great with a wide range of choices to keep everyone satisfied. Great pools and the staff were very friendly and helpful.

Friends_and_family Family

8/10

Excellent

11 Aug 2024

Graeme

I felt that help given almost verged on harassment with the expectation of a tip at the end of it.

Leisure

10/10

Exceptional

09 Aug 2024

Devante

Very nice hotel and centrally located.

Friends_and_family Friends

8/10

Excellent

02 Aug 2024

Stephen

Great property, AC struggled just a bit but would highly recommend

Partner

10/10

Exceptional

30 Jul 2024

Sonni-Ann

I will stay here every time I visit Morocco. I don't even have one complaint about this place. I loved everything about it.

Leisure Partner

10/10

Exceptional

29 Jul 2024

Mido

Awesome

Hotel is clean and has a nice atmosphere, the staff are very nice and helpful

Friends_and_family Family

10/10

Exceptional

28 Jul 2024

Sidje

We loved staying at the hotel as it was so quiet. We slept well and forgot we were even in a big city. There are so many trees and green spaces with even rabbits, birds and peacocks that it feels we are in a little oasis. It was very well maintained. Breakfast options are great. Staff is very welcoming although sometimes the service is a bit slow. Best mint tea around. Easy to visit from here and be picked up for excursions. Very close to the airport. A great place to stay.

Leisure Family

10/10

Exceptional

27 Jul 2024

amikam

Marco

Top le monde et propreté

Partner

10/10

Exceptional

17 Jul 2024

Delano A

The hotel’s staff were amazing. Rooms, although a little dated, were. Still as comfortable and clean as when I last stayed at the hotel. The staff at breakfast were very polite and ever helpful, especially the two ladies greeting guests and Narmada. I would, without doubt, recommend this hotel to my friends and will stay here in the future.

Leisure Self

2/10

Poor

15 Jul 2024

NAJIA

Very old hotel . We booked for 4 nights . After checking the room was hot the air condition not working. I took a shower the water all over the carpet in The room because there was no door for a shower. We wanted to live right away. And the worst thing happened, coming from the heat just arrived to Marrakech all I need is water I was dehydrated and I asked one of the manager for water she said go to the bar . I think this is unprofessional, all I needed water and she said go to the bar , is that what she means go pay for it ? I didn’t even know where was it I waiting in the lobby to checking-in…. Really disappointed for 5 star hotel .
But thanks to Oumaima Farnousse.she was arround whene I came to tell theme after checking that the water is all over the place. And no air condition, she just came to ask me what’s going on She tried her best to find other room with working air condition.

Business_and_leisure Partner

10/10

Exceptional

14 Jul 2024

Marwan

Excellent

Leisure Family

10/10

Exceptional

09 Jul 2024

Mohamed

Incredibly polite and efficient hotel staff right across the board from reception, restaurants, pool staff, even security team had a smile for you. Breakfast was amazing, the rooms were extremely well maintained and clean, great location and will certainly return in the future

Business_and_leisure Self

10/10

Exceptional

29 Jun 2024

Marwan Hikmat

The room is fairly big with a nice view on the pool, food was great fresh and tasty including the breakfast buffet. The bar I would say mediocre in terms of variety and taste of cocktails, shisha was good. The reception and check in was easy but it took its time, check out very easy. The spa was amazing and good prices, Few little things, room service was slow for cleaning, fresh bottles of water you have to ask.

Friends

10/10

Exceptional

25 Jun 2024

Khawla

5 star hotel worth the stay

We enjoyed our stay at Movenpick it was worth the stay
The hotel / resort is very calming lots of beautiful trees all around the place
The team is one of the best and welcoming team we have ever met.. they added value to our stay .. very friendly with the kids and helpful
All concierge team *****5
Bader in the reception 5*****
Naima in the resturant 5*****
Easy access to most of the places
The avenues is just 10minutes walk with lots of resturant options and shops
The pools are all big specious the only negative was the water was soooo cold -no heaters

Friends_and_family Family

10/10

Exceptional

20 Jun 2024

Elie

Everything

8/10

Excellent

02 Jun 2024

Verified traveler

Vacation in Marrakech

The hotel staff were incredibly helpful and friendly. The lobby of the hotel is lovely but my room was showing some more wear and tear than I would expect for a hotel at this price point. Breakfast was enjoyable—there were lots of options (including gluten free pastries). It’s a little far from the touristic areas, but it was quieter too. Overall, I enjoyed my stay and would consider staying here again the next time I’m in town.

Self

8/10

Excellent

16 May 2024

Bad day at a usually great hotel

I always have a nice stay at this hotel. However, this time, there was a tech issue with the front desk and they could not find many reservations, and it was total chaos. Took hours for them to find it, honor it, and then issue a room, which then I found was already occupied when I got to the room. While I understand that these things happen....they shouldn't. Also, I have stayed here from before the renavation, and since. The cleaning staff obviously have used the wrong products to clean the once-beautiful marble in the bathrooms, and the stone is all stained and looks terrible. Such a shame, the bathrooms are quite lovely.

Self

6/10

Pleasant

15 May 2024

Cody

In a general sense, everything was fine with the hotel, it’s generally nice, clean, and has all the expected amenities for a modern western hotel.
I specifically booked this hotel because I was looking for a nice resort style pool to have a chill, adult, relaxing day at the pool for my last day in very sunny Marrakech.
Upon arrival to the hotel, it very quickly became apparent that the hotel catered to (wealthy) French tourists, and French families.
I initially was very excited about the pool and to spend some time sun-bathing, and drinking adult beverages. I was very prepared to spend (a lot of) money at the pool to receive service and have a relaxing afternoon.
At the pool, it again became apparent that I was not French. The first drink I got at the pool bar, I practically had to ask for service, I had to ask for a menu, I couldn’t open a tab, and the server said if I wanted more service out at the pool I would have to get it with a pool server. He lied to me, he was a pool server, and I frequently noticed him serving other (French) guests by the pool. My first drink took an eternity to get (even by Moroccan standards) while I observed the non-pool server serving other (French) pool guests. All the while he was desperately trying to ignore me while I continued to wait for my first drink. Eventually I was able to flag down another server catering to a wealthy French couple in my vicinity by the pool and had to blatantly ask for service. I stayed for only a little bit longer

Leisure Self

8/10

Excellent

11 May 2024

Kyriacos

Great hotel location, albeit was very noisy and buffet breakfast was same every day, not very imaginative for a 5* hotel! That said they did allow me a late checkout, which was very nice.

Leisure Self

6/10

Pleasant

10 May 2024

Amber

Lack of options for drinking water. Requested bottled water from guest services, room service, and front desk on 4 occasions in one afternoon and never received bottled water. Guest services advised to drink the water from the bathroom sink.

Leisure Family

2/10

Poor

04 May 2024

hasham

Worst experience never going back. From check in to check out

Leisure Self

6/10

Pleasant

29 Apr 2024

Lachreisha

Check in was easy; staff was friendly; pool is nice and the breakfast is good. With that said, this isn’t a 5 star hotel. It’s a bit dated, bathroom floor that looks a bit gross. I thought it was dirty so I called to have someone clean it, they came right away but I guess the spot stains are permanent. After traveling all day we just dealt with it since it would be a short stay. All in all it was ok but I wouldn’t recommend.

Leisure Partner