Name: Savoy Le Grand Hotel
Address: Avenue Prince Moulay Rachid, Marrakech, 40000, MA

Savoy Le Grand Hotel

Marrakech · Morocco

Avenue Prince Moulay RachidView location

100 reviews shown

10/10

Exceptional

19 Jul 2026

Sanjay

good

2/10

Poor

18 Jul 2026

Omar

Extremely disappointing – I won't be returning

I've stayed at the Savoy 5–6 times before, but after this experience, I seriously doubt I'll return.

Check-in took 45 minutes because I wasn't given the main pool-view room I'd booked and shown in my reservation. After arguing my case and showing the booking photos, I was charged an extra 1,700 MAD to get the room I believed I'd already paid for.

From there, the problems continued. Security chased after us over bringing outside alcohol into the hotel, despite this restriction not being made clear. At breakfast, staff repeatedly cleared my coffee, juice and water while I was clearly still sitting at the table.

Due to ongoing building work, my car was returned covered in dust after being parked by the hotel. Concierge promised to look into it, then completely forgot about it. Two days later, I was ridiculously told the dirt was caused by rain, despite it not raining when I originally complained.
The final straw was at the bar. With 10 minutes left of the England match, a waiter repeatedly demanded I settle my bill immediately, explaining that \"some people leave without paying.\" I'm a hotel resident and a repeat guest, yet I was made to feel like I couldn't be trusted to pay my bill. Even the manager's attitude afterwards was arrogant and dismissive.
For a hotel claiming to offer luxury service, the attitude, communication and customer care have been appalling. I'm still staying here as I write this and genuinely wish I couldgo

Self

10/10

Exceptional

18 Jul 2026

Abdulrazaq

Though I had a brief stay, I enjoyed it fully. I loved the ambience and staff were simply amazing!

Self

6/10

Pleasant

16 Jul 2026

Nezha

The breakfast was good but when I asked them to get me a cup they said yes but they didn’t get it os I had to ask 2more people just for them to get it .

Family_with_children

8/10

Excellent

11 Jul 2026

Nazia

Our stay at the Savoy Le Grand Marrakech was absolutely fantastic. The hotel itself is beautiful, the rooms were spotless, and the housekeeping team did an excellent job every single day. Every member of staff we encountered throughout the hotel was warm, friendly, welcoming, and genuinely made us feel at home. The level of hospitality was outstanding, and it really made our stay special.

Unfortunately, the spa was a completely different experience and the only disappointing part of our stay. I was refused a massage because I have a very small amount of psoriasis. I found this extremely upsetting and unprofessional. After I questioned their decision and explained that it is a mild, non-contagious skin condition, they suddenly changed their minds and said they would carry out the massage after all. By that point, however, I no longer felt comfortable.

To make matters worse, the spa staff were giggling together in French while discussing the situation, which made me feel judged and embarrassed. Whether they were talking about me or not, it was completely inappropriate and left me with no confidence in receiving treatment, so I decided not to go ahead with the massage.

It was a real shame because the spa experience fell far below the exceptional standards of the rest of the hotel. Despite this, I would absolutely return to the Savoy Le Grand Marrakech because every other aspect of our stay was excellent. Next time, however, I’ll be booking my spa treatments elsewhere.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Rani

Lovely resort
Great staff
Easy to access the city

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Kavit

Stayed there 4 nights really nice hotel and really amazing pools and breakfast. Staff really helpful and near Mall which meant finding food or shopping wasn't hard

Self

10/10

Exceptional

29 Jun 2026

Martin

Excellent

10/10

Exceptional

16 Jun 2026

Shakeera

Clean room , nice breakfast, beautiful pool and view . Staff were slow when in breakfast . Had to ask for a spoon and glass of orange juice 3 times and still didn’t get it . Had to get up and go and get a drink myself . Room service was good nice and clean .

Family

8/10

Excellent

12 Jun 2026

Martha

Many staff were not friendly while others were, could be a culture clash. Rooms were amazing and air cond. worked well. Gym is top of the line. Spa was ok, nothing extraordinary but for the rate it suffices. Breakfast is amazing! Pool hours are limited.

Friends

2/10

Poor

08 Jun 2026

Michael

Upon arrival, our suitcases were taken from us by the Bell boy as per usual process at a nice hotel. We went to our room and waited over 30 minutes for the bags, at which point we then went back to reception to see our cases sat at the back of a very big queue of cases still to be dealt with. The reception was chaos and as we wanted to start to enjoy our holiday, we then took our own cases to our room and changed and unpacked.

Our room was OK.

Be aware, the hotel is currently undergoing a massive amount of building work and the hotel is dusty and noisy as a result. It is not at all like the pictures around the pool that are displayed.
The general staff in the bar and restaurants are beyond poor, they look bored and when you ask for service, they walk in the other direction and avoid work as much as they can. During our stay, some younger workers were introduced to the breakfast service, they were so much better! People had eaten food in the pool bar and the plates and remains of food were left there for hours - plenty of staff around to clean up but they left it all.

Staff at breakfast were slightly better but essentially, the breakfast staff end up being the staff at other areas of the hotel later in the day. None of which are bothered about guests by the looks.One server left us so long with a menu, we walked off after 20 minutes without placing an order. I would not go back to this hotel.

Outside of the hotel, begging children are all around, asking for money.

Partner

8/10

Excellent

06 Jun 2026

C. Paulina

Location good. Construction noice. You hear it by the main pool but nothing crazy. I did feel like walking around and under the scaffolding to get to the main lobby, at times, felt unsafe with people and cranes working above.
The staff, need some customer service training except for Naoufal. He works the front by the luggage. I have no specific complaint about anyone. Only to say. When you show up to get exchange, no one is there. The front desk. They just carry on their chat in front of you and no one acknowledges that you have been standing there for 5 min trying to ask a question. The phone service, they transfer you everywhere and tell you someone will call you back and never do. They tell you breakfast is till 11. Got there at 10:30 one morning and everything had been pulled away.
Breakfast was fantastic though. The place was well kept. Beds were comfortable and the room was not old or dated.
I would stay there again, I think. But if those things would ruin your stay … pick another place.

Family

8/10

Excellent

04 Jun 2026

Charlie

L’hôtel; petit déjeuner très bien;
4 fois j’ai été à la réception; réfrigérateur ne fonctionne pas, rien n’a été fait,
Réception 700 ne répond jamais,
En quittant l’hôtel ce matin; la gérante s’est excusée; un peu trop tard;

Partner

6/10

Pleasant

01 Jun 2026

Mohd

Property was old building everything obsolete window has no locks towels very old

Self

10/10

Exceptional

28 May 2026

Islande

The staff, the property maintenance, breakfast 10/10. There is construction currently going on but it did not disturb my sleep. The property is next to a mall and Buddha bar restaurant.

Family_with_children

10/10

Exceptional

12 May 2026

Kaosiso

Beautiful property, right in the heart of the city.
Everything is within reach and the staff are always available to assist

Friends

4/10

Poor

08 May 2026

amira

Is not as the photos, nothing similar, too big, staff NOT friendly, lot of noise, not a 5 stars hotel at all

Family_with_children

10/10

Exceptional

07 May 2026

Artemio

Very good place, polite staff, amazing breakfast, everything excellent!

Friends_and_family Friends

8/10

Excellent

07 May 2026

Wei

在入住前，和饭店沟通，要什么样房间；1、是根本没有回复；2、交涉太长时间了，而且，安排的房间有一个还是在角落里，景观非常不好，虽然我们都交了钱升级！

Partner

10/10

Exceptional

06 May 2026

Artemio

Amazing Hotel, nice rooms, excellent staff

Friends_and_family Friends

8/10

Excellent

06 May 2026

Paul

The hotel is in a perfect location to most lovely places one wiuld want to visit.

Very clean with nice staff, but at times felt like there were not enough of them. This meant a bit of a delay/ wait.

Finally the one issue that was rather disappointing is the fact that all places in the hotel allowed for smoking.

Partner

8/10

Excellent

03 May 2026

Alexander

Lovely hotel!
Though I think that when a hotel is renovating they have a duty along with the travel companies like yourselves to inform the customer before booking.
That is a bit sly.
I found the pool menu and the room service menu very below standard. Needs improving.
Overall, the hotel is very nice including the staff.
Just needs a little attention with the finer details being a 5 Star hotel. Just lacks that little bit of class.

Partner

2/10

Poor

20 Apr 2026

Melissa

Very rude and unprofessional staff. The AC wasn’t functioning well and most of the time the room was very hot. Room service is very late and not to the standard of the price paid. Misunderstood the booking days and made me pay for an extra night while at checkin I gave them the dates I was supply to stay, when I told them they need to fix it they argued about the new price and when asked for the authorities they wouldn’t call the police and physically blocked me from leaving the premises to call the police. They held my suitcases and passport in my room and did not inform me that I was supposed to checkout on the 19th until I returned from my day out. Overall customer service is very poor and unprofessional, there is no customer satisfaction not the price paid is worth the amenities. Paid similar price at the ritz and had the best ever experience and service. This shows how the hospitality in French managed hotels in Morocco and the customer service in general still lacking and the bureau of tourism should be aware of these issues. I would not recommend this facility to anyone else in the future.

Self

2/10

Poor

16 Apr 2026

peter

I travel all year for work and this is the worst hotel i have ever been too. Staff are rude and dont care!
Rooms are dated and everything in room was broken including tv, balcony, door iron and safe. Told management but didnt really care
Spoke to General Manager Muhammed and he was worse than his staff. Told me he would give me a discount when i go back to hotel as if i ever would. He was rude an arrogant. The changed our room 3 times in 3 days which took hours to do but he couldn't see a problem with that. Rudest General manager iv ever encountered.
Pool area is nice with DJ playing but staff just dont care.
Im in Marrakech every year and its amazing. Arab culture is so welcoming but this hotel is the opposite.
Even every taxi we got in agreed that all they ever heard was problems with this hotel. No wander it has changed names 4 times in past 20 years.
Btw is fully under construction but in there true sneaky way they dont tell you.
Reception was full of people complaining and all you could hear around the pool area was people with issues with hotel.
This was not unique to me.
Reviews must be manufactured or fabricated.
U must visit Marrakech it is amazing but if you stay at this hotel your trip will be ruined.

Partner

6/10

Pleasant

11 Apr 2026

Alexander

Overall we were quite disappointed in this hotel. It carries the \"Savoy\" name but is considerably rough around the edges.

One of the four hotel buildings is actually an incomplete building site. The finishings in the rooms are of a quite sub-standard (poor tile grouting, marble still have writing on it from installation, our balcony door would not lock).

The hotel also charges too much for some services, given their quality. For example, the evening buffet cost around £25 per head but the food was overall fairly poor. We only ate there as our flight arrived late. Another example is that the hotel charges £20 per person for 1 hour of hot tub use, even if you have purchased spa treatments. Every other spa I have ever been to would include this for free if you had booked treatments. Cocktails are also exorbitant prices.

The staff were generally very helpful, but no more so than a normal hotel.

Partner

10/10

Exceptional

08 Apr 2026

Alexandro

Nice hospitality

Family

10/10

Exceptional

07 Apr 2026

Shirlyn

Clean room, property was beautiful, friendly staff. Property located in nice area.
next trip will stay longer

8/10

Excellent

28 Mar 2026

Ahmed

Good

10/10

Exceptional

27 Mar 2026

Arshad

Hotel are undergoing a major construction project…loud works, didn’t allow us to rest as we had hoped too

Partner

10/10

Exceptional

22 Mar 2026

Lineker

Great

6/10

Pleasant

17 Mar 2026

Guadalupe

Communication with hotel very poor. Sent messages via Expedia and email before arrival and received no response. There is no hotel shuttle, they will send you a taxi and will charge you higher rate. Much cheaper and faster to get an uber. The service in the hotel is pretty average or below average. There is only one or two people that were really outstanding, real shame, below expectations.

Family

10/10

Exceptional

16 Mar 2026

Lucy

The poolside seating was very comfortable. The staff was very friendly and helpful. I had a great time here.

Family

10/10

Exceptional

14 Mar 2026

Joseph

Very clean but some construction work was going on receptionist Sara and Fatimazara was very helpful and friendly breakfast was great and Nawal who took care of us was brilliant and the supervisor Hamza made sure we were locked after very well TV channels need improvement we will definitely go back

Partner

10/10

Exceptional

14 Mar 2026

Parminder

Beautiful hotel. Ideal location near to everything you need.

2/10

Poor

10 Mar 2026

Alex

The bathroom was dirty and seemed not clean

Family

6/10

Pleasant

08 Mar 2026

Sanj

Building works!! Check before booking

Friends

4/10

Poor

02 Mar 2026

Delphine

Service : terrible !

4/10

Poor

28 Feb 2026

Ramana

Staff was not at all responsive to our requests, room was hot with no A/C (repeated requests to fan was ignored) andloud.

Family

4/10

Poor

27 Feb 2026

Ari

room looks basic, with old and tired furniture. Not what is expected from a 5 star hotel. Air conditioning is off, because it's \"winter\", even though it was 28 degrees and the pool area is very noisy due to the hotel being extended which made it look like a building site!

Partner

10/10

Exceptional

25 Feb 2026

Satish Kumar

Fanastic

Family_with_children

2/10

Poor

23 Feb 2026

Kiren

We have stayed here as a family before and it was lovely which is why we returned last week.

Unfortunately I would avoid this hotel until their construction work is complete. That was the shock we received when we got there. There was no mention of works on the website or anywhere. We were advised by reception staff that the noise would not be heard from the room which was not true. The hotel staff kindly changed our room to another but the noise was still loud from the room. It was disappointing given we were there to relax.

We were constantly wokem by the noise of drilling and banging which was very unsettling.

We were offered one complimentary dinner the first night we arrived which was awful. We ended up leaving the hotel to get dinner elsewhere and unfortunately in the day we also used to leave because of the noise.

The rooms were also too hot and it took some effort to get a fan in the room. We were told there is not any AC but the blower system last time was cool air however it was blowing warm air this time.

Housekeeping kept forgetting to give us fresh towels each day, the old would be removed and none to replace them. When we tried to contact reception or housekeeping the phone would often just ring for ages with no answer so most of the trip we gave up.

Overall experience this time left a negative feeling of us not wanting to return any time soon.

Very unfortunate as we loved the hotel the first time around but I feel things could be handled better.

Family_with_children

6/10

Pleasant

23 Feb 2026

Andrew

Great sized room. Good amenities, service was on the slow side and there was major building work happening which we were not aware of before we arrived.

Friends_and_family Family

8/10

Excellent

21 Feb 2026

Debbie

The room was clean and the breakfast was delicious. It will be good if the hotel facilities like spa, jacuzzi or steam room is included rather than paying extra to enjoy it.

Friends

2/10

Poor

21 Feb 2026

Anna

Our room was falling to pieces. The safe didn’t work. The door locks didn’t work. We didn’t get fresh towels or loo roll. The breakfast service was so hit and miss. The facilities were lovely but so so let down by staff who didn’t care and very poor basic maintenance.

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Marjana

Friendly staff, clean rooms with lovely views and wonderful breakfast spread. What's not to love? Location is very convenient and attached to a mall. Next time I go back, I will definitely stay here again. Thank you for a wonderful stay!

Leisure Friends

10/10

Exceptional

21 Feb 2026

Omar

Great Hotel, excellent location, connected to the mall.

Family_with_children

10/10

Exceptional

16 Feb 2026

Usha

Beautiful hotel fab service good breakfast

Leisure Family

8/10

Excellent

15 Feb 2026

Amarjeet Kaur

The room was very clean and the staff were friendly and polite.

Leisure Family

2/10

Poor

06 Feb 2026

Karolina

Upon arrival at the hotel with a confirmed reservation and proof of payment, I was told they no longer collaborate with Hotels.com. Despite showing my confirmation, they refused to honor it and forced me to book a new room. As a result, I had to pay twice, costing me an extra €260 per night.

8/10

Excellent

30 Jan 2026

Silvano

Staff was amzing, seems to be overrated for 5 stars, a negative point is that there lots of works going on, at the lobby can barely hear each others, i am sure someone can make the right suggestions

Leisure Partner

10/10

Exceptional

30 Jan 2026

Emma

Perfect location and extremely clean

Leisure Family

4/10

Poor

29 Jan 2026

Saumil

Room, shower, location and breakfast were good. We had a rude awakening at 2am when room service walked into the room unannounced. We did not get any sleep later. Spoken to duty manager next morning. She did mention she would contact us before we left. But no update on this. On day of checkout our lights were turned off and wireless access was blockd at 10am, when the checkout clearly states 12 noon. We could not be bothered to query since previous query was not followed up. There is nothing mentioned in hotel description that you cannot bring outside alcohol or food in the hotel. But when you get there that is the case. So if you want to bring your own alcohol or food don't book this hotel. Also pretty sure that you will get better service and rooms for the same price at other hotels in Marrakech. Definitely not coming back to this hotel.

Partner

10/10

Exceptional

25 Jan 2026

Joshua

I visited during the AFCON 2025 tournament in January, and interestingly, this was the same hotel the Super Eagles of Nigeria stayed in—they had checked out just a few hours before I arrived. The exterior of the hotel was a bit misleading at first; the frontage was quite busy with parked cars and taxis. However, once inside, the atmosphere changed completely. The lobby was spacious and welcoming, though it occasionally felt a little chilly.

The pool area looked fantastic, but the weather was too cold to enjoy it. Breakfast was outstanding—truly one of the best I’ve had in recent times, both in quality and variety. My room was clean, comfortable, and well-maintained.

The hotel’s location is a major plus. It sits right next to a mall, making it extremely convenient with plenty of dining options just steps away. It’s also within walking distance of many places, which made getting around very easy.

It definitely looked like a good pick for a resort type experience when the weather (temperature) allows for it. In my time there, it was a bit quiet in the common areas due to the chilly temperature.

Self

6/10

Pleasant

17 Jan 2026

John

The staff are very friendly and professional 5/5 and the hotel is in great condition.

However:
1. there is mega construction going on; the hotel is part of a mall development and the outdoor pool space is disturbed by the sound of jack hammers drilling.
2. Also, there is an extra up charge (EUr 25 pp) to use the basement indoor hot tub for 1 hr, which is a separate locked section of the indoor pool - this was a bait and switch hence the 3 star; shame this didn’t come up anywhere else.
3. Breakfast spread is good but the selection doesn’t change.

Not being able to use the pool side for some winter sun AND paying extra for a hot tub is more than enough to not stay here again.

Leisure

10/10

Exceptional

14 Jan 2026

Pankaj

Worth the trop

10/10

Exceptional

12 Jan 2026

Ravinder

Great hotel and location !

8/10

Excellent

11 Jan 2026

Mohammad

Only the shower drain was plug. The rest all good very clean and organized and stuff was friendly. The hotel is great. Breakfast was super good

Leisure Family_with_children

10/10

Exceptional

10 Jan 2026

Luis

Excelent!!

6/10

Pleasant

09 Jan 2026

Stéphanie

Rooms are overpriced, service is slightly subpar, and most importantly hard to get a hold of. There was nothing in the room, no water or other drinks in the mini fridge, no bathrobes, had to try calling for 10 mins before reaching someone on the service line. WiFi password not written anywhere, had to call for that too and was told by room service it was the wrong number for the info and to try the operator instead. Nothing is deeply wrong with the place but the lack of attention to detail and to the customer is enough to spoil the experience.

6/10

Pleasant

06 Jan 2026

Baraa

This hotel is a mix. Marrakesh was cold when we visited in Dec 2025. We had 2 rooms and one of the rooms the heater was not working. The staff tried to address the issue but it was clear that the staff new that this room had issues and they still gave it to customers. I do have to say that the management worked hard to give us differnt rooms but it had to be done in the morning while we slept in the cold! Otherwise the hotel is ok. It is abit out of date, but breakfast is great!

Leisure Family

10/10

Exceptional

03 Jan 2026

Arshiel

Gorgeous

8/10

Excellent

01 Jan 2026

Eduardo

Staff

6/10

Pleasant

31 Dec 2025

James

The breakfast menu was decent, but not comparable to high end hotels I have stayed at, and some cheaper ones!

Leisure Partner

8/10

Excellent

25 Dec 2025

IZABELA

10/10

Exceptional

18 Dec 2025

Sharon

Our stay was lovely. The new rooms were great, clean and warm.
We always stay here and highly recommend it.

Leisure Family

10/10

Exceptional

17 Dec 2025

Musa

It was clean and I really enjoyed my stay there.

Family

8/10

Excellent

08 Dec 2025

Unita

Room was kept clean daily and staff were very accommodating. Hotel is well placed for the medina, clubs, restaurants and can walk to places if you enjoy a good walk. Hotel has fantastic breakfast and we also had a great meal at the Italian restaurant. There's a mall on site which you can have your hair, pedicure, manicure all done, massage, hammams, saunas, all on site.

Leisure

10/10

Exceptional

30 Nov 2025

James

Saad was the best

8/10

Excellent

28 Nov 2025

Skara Bibi

Convenienet

Leisure Partner

4/10

Poor

27 Nov 2025

Danish

Decent hotel but hsk requests through reception were never really fulfilled. Room had burnt iron burnt iron board requested 3 times through reception never got it then contacted hsk directly and received it. room was not that clean bed head board had dirty marks but i guess thats normal in Morocco not to be bothered about it from my experience. still its a decent property but not worth the money they charge for sure

Leisure Friends

10/10

Exceptional

14 Nov 2025

Jeannine Anne

Lovely hotel. My daughter enjoyed the swimming pool. We also enjoyed the breakfast buffet, nice range to choose from. There is building work going on currently but we were not disturbed by that.

8/10

Excellent

03 Nov 2025

Blanca

Our stay at the hotel was great! The property was clean and well-maintained, and the staff were very attentive to all our needs.

We noticed that some upgrades and expansions were being made to the building, but there was no noise or disruption during our stay.

Having tea available in the lobby throughout the day was also a lovely touch that made our visit even more enjoyable.

Leisure Friends

8/10

Excellent

03 Nov 2025

Tamika Toy

Staff was nice. Rooms were ok. Amenities were great. Food and drinks were good. Recommend staying.

8/10

Excellent

28 Oct 2025

Jane

Beautiful hotel in an excellent location. We booked the 2 bedroom suite which was incredible - very luxurious and spacious.
Breakfast quite possibly the best we've experienced from a choice perspective, however have to agree with others that the service is lacking. Initially I thought it was down to it being so busy but unfortunately it was the same at quiet times. If you are happy to accept that you get your own coffee etc then it isn't an issue - however would expect better from a hotel of this standard.
Pool area is fantastic, as is the indoor pool. We enjoyed both!
Wonderful to have Menara Mall next door - useful for shopping and dinner choices. Very lively and fun in the evenings.

2/10

Poor

27 Oct 2025

Arlette

Extremely poor standard of food. Absolute shamble at breakfast. Embarrassingly horrendous service from management filtering through to all staff. No initiative. No pride and no customer service.
Reception staff excluding gentleman organising trips were rude and extremely dismissive.
I would never recommend this hotel.

Leisure Partner

10/10

Exceptional

25 Oct 2025

Abdul

Everything was great

Friends_and_family Family

10/10

Exceptional

10 Oct 2025

rani

8/10

Excellent

07 Oct 2025

Vanessa

Lovely hotel with good facilities and good choice of restaurants, also good location. But unfortunately staff were not very friendly or helpful and service was not good.

Leisure Friends

4/10

Poor

06 Oct 2025

RAMY

Rooms are bad and be careful they give you different room from your original booking

10/10

Exceptional

03 Oct 2025

Ayesha N

Savoy was amazing, the property was very well maintained and the staff provided stellar customer service. It was in a prime location making traveling to our tours very easy.

The daily breakfast was such a nice touch the options were endless and very tasty.

I would definitely recommend Savoy for your upcoming stay in Marakesh.

One area of opportunity, the pool closed very early! Extended pool hours is highly recommended.

Leisure Friends

4/10

Poor

27 Sep 2025

Krishna Devi

Not happy that there was not a full spread for breakfast and dinner. Very disappointed. Doesn’t matter if it’s busy season or not. Very less options for vegetarians which is no good.

10/10

Exceptional

25 Sep 2025

Ravi

Great location and excellent customer service.

10/10

Exceptional

17 Sep 2025

Paul

Lively hotel - excellent service and great dacilities

Leisure Friends

10/10

Exceptional

09 Sep 2025

ghada

Very clean

Leisure Family

2/10

Poor

07 Sep 2025

Asim

This was one of the worst hotel experiences I’ve had in Marrakech. From the very first night, there were constant pleasure noises and the smell of cannabis throughout the hotel. To make matters worse, I even found blood stains on the duvet completely unacceptable for any hotel, let alone one claiming to be 5 star.

When I raised these issues, the manager pretended to help but instead offered me a room closer to the guest smoking cannabis.

I’ve stayed at the Savoy before and it was never this bad, but the standards have dropped drastically. It now attracts the worst type of crowd, taking advantage of its 5 star label and pricing without delivering the experience. Save yourself the disappointment and choose elsewhere stick with renowned brands like Four Seasons or Fairmont, where quality and service are consistent.

Leisure Family_with_children

8/10

Excellent

05 Sep 2025

Rafiq

Very nice hotel

10/10

Exceptional

03 Sep 2025

Imtiyaz

Staff & breakfast was lovely and 10 minutes from airport

10/10

Exceptional

02 Sep 2025

Carmela

Very friendly and pleasant staff. Flexible with our requests! Great breakfast!

10/10

Exceptional

22 Aug 2025

Majed

Nice place and excellent service

10/10

Exceptional

20 Aug 2025

Wanda

Check in was fast and easy. Room was clean and ready

Leisure Friends

10/10

Exceptional

08 Aug 2025

Majed

One of the most beautiful resorts in Marrakech — its rating doesn’t truly reflect the level of enjoyment, exceptional service, and warm hospitality offered to guests. The rooms are modern and spacious, and every service — from housekeeping to guest relations to the pool team — is outstanding. The breakfast buffet is also impressively large, offering a wide variety of both local and international dishes.
I was pleasantly surprised with a birthday celebration: my room was beautifully decorated, and I was presented with a birthday cake and a lovely bouquet of flowers.
It was truly a remarkable experience, and one I will definitely repeat.
My only suggestion would be to introduce some entertainment activities at the pool — it’s spacious and perfectly suited for that.

Leisure Self

2/10

Poor

30 Jul 2025

Fatma

Stay away from this place. Not a five star. Ride staff. Very expensive. A bottle of water is £8! It’s like a joke.

10/10

Exceptional

20 Jul 2025

Shemeela

Beautiful 5 star property. All staff were amazing especially Sarah who checked us in the hotel efficiently. Sarah was amazing and helped us check in at 12:00 when our check in was supposed to be at 15:00. All facilities were amazing including pools , rooms and breakfast buffet . So much variety for everyone to choose from . Will definitely be coming back to Marrakech just for Savoy Le Grande Hotel !

Leisure Family

10/10

Exceptional

10 Jul 2025

Oghenerukevwe

Excellent

Leisure Friends

10/10

Exceptional

16 Jun 2025

john

over-all excellent

Business_and_leisure Partner

2/10

Poor

24 May 2025

shaz

Honestly the worst hotel i have stayed at ever. Rooms smelt like sewage, staff were rude(except Sukina who was an angel). Little to ZERO care for guests, oftentimes giving attitude when id make a request. Food it dry and god forbid you ask vinegar with your chips - you'll get given olive oil instead and told you should be happy with it.

Music is on almost 24/7 so you cant get a good nights sleep or lie in.

It was so bad i chose to leave and they wouldnt refund the nights i didnt stay at the hotel.

Avoid this hotel at all costs!!

Leisure Self

8/10

Excellent

21 May 2025

OLAPOSI

Easy access transportation. Friendly staff with good professional service. Good facilities throughout the hotel complex.

Leisure Partner

10/10

Exceptional

21 May 2025

walid

The property was of a great standard. Slightly tired but value for money amazing. What made the stay amazing was the service we got from a front of house manage named Faud. He sorted anything we asked for from reservations to simple activities. He was truly amazing and I hope this comment reaches him. He was great

Leisure Friends

10/10

Exceptional

19 May 2025

Asma

Everything was good, except the Spa facility. Not sure if its private and not owned by Savoy, but i booked a hammam and massage service for some relaxation and quiet time but during the hammam it was super noisy (i know it was the staff talking) and the changerooms did not have any towels or a spa grade shampoo conditioner. It was the same 2in1 bottle as in our room. For the price the Spa was not worth it.

Leisure Family

10/10

Exceptional

16 May 2025

Khizer

Lovely view

Loved it, staff was very helpful. Friendly staff easy access to the souk market and the mall.

Friends_and_family Family