2Ciels Boutique Hotel & SPA

Morocco , Marrakech
MARRAKECH, Rue Oued EL Makhazine, Angle Imam Chafai
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100 reviews shown

10/10

Exceptional

14 Feb 2026

Greg

Front desk girls are so efficient as is concierge and door staff….. and housekeeping ! Nice and quiet , big comfy bed and pillows , beautiful pool area . Nice neighborhood and taxi’s are very affordable so the city is easy to access !

10/10

Exceptional

11 Feb 2026

Greg

All staff were very courteous and helpful , Fatima Is an excellent concierge ! Beautiful hotel , spacious and quiet rooms with large comfortable beds . Taxis are plentiful and affordable so the city is easy to access. World class market with the busy square having lots of touristy things and the surrounding streets full of incredible shops selling rare and historic goods . You can spend days !

10/10

Exceptional

22 Jan 2026

Felicia

I loved this hotel! They made all of our reservations at exclusive restaurants! The breakfast was awesome and the hotel is super cute and cozy! Would definitely return!

Leisure Friends

8/10

Excellent

16 Jan 2026

Mariana

Fantastic breakfast. Need to improve their cleaning

2/10

Poor

15 Jan 2026

Rebekah

The property, front desk, spa, restaurant, and bell man were fabulous. Overall, it was a great place to stay. This is a one star review for only 1 reason. If you are in room 219- beware. The patio door does not lock! I reported 3 times, including once to the manager. I took video of my attempts trying to lock it. The lock does not engage. This is a private patio, and the chances of someone climbing up are minimal. However, as a solo female traveler, it is disheartening that my request was not taken seriously or I was offered to switch rooms. Each time the desk said a technician would be sent, but nothing changed. The patio door still did not lock when I checked out.

Leisure Self

10/10

Exceptional

14 Jan 2026

Liyuan

Fresh breakfast, clean room and environments, nice staff. Reception girl is very helpful. Safe area.

Leisure Family

8/10

Excellent

11 Jan 2026

Sumiyyah

Front desk was polite and cordial but the true hospitality came from the servers and bartenders. Hotel was nice and clean. Food was ok but drinks were good.

Leisure Family

6/10

Pleasant

08 Jan 2026

Stacie

This was my final night in Morocco and I’d stayed in varied accommodation over the week on a group tour and had decided to upgrade for the final night. This was a nice enough room but not worth the significant additional money compared to the other places I’d stayed. The bed was comfy and the shower was good but it was very loud at night. The eggs at breakfast were bland although the coffee was good. I also ordered room service, they originally got the wrong order, it then took over half an hour to get the right thing which tasted off. Fine for one night but I was glad I used vouchers and didn’t stay longer.

Self

8/10

Excellent

30 Dec 2025

Vikram

Friendly staff and clean rooms. Good breakfast spread. The only thing was negative I would say were a few flimsy switches in the room

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

Carina

Great hotel, friendly and helpful staff, clean, nice rooms and comfortable beds, delicious breakfast, rooftop bar, onsite restaurant, onsite spa and finally great location (walkable to Medina). Highly recommend this boutique luxury hotel.

10/10

Exceptional

25 Dec 2025

Julia

Rooms were very comfortable and spacious.

Friends_and_family Friends

10/10

Exceptional

20 Dec 2025

RONALD

Very classy and updated in a great location. Friendly staff. Spectacular rooftop views.

Leisure Self

8/10

Excellent

12 Dec 2025

Akshar

Nice Large Rooms

Leisure Partner

10/10

Exceptional

11 Nov 2025

Waquita

The food and waitstaffat the restaurant was amazing

Leisure Self

10/10

Exceptional

11 Nov 2025

Syed

Fresh clean food and breakfast

10/10

Exceptional

07 Nov 2025

John & Debbie

Lovely place to stay with friendly staff.

8/10

Excellent

20 Oct 2025

Ann

Nice boutique hotel with friendly and efficient staff in good location. I was offered a welcome gift of fruit and cookies which was much appreciated. Breakfast buffet is excellent and served early. The hotel has a rooftop bar where the restaurant menu is also available. The only downside to the hotel is that, although there are 2 pools, they are very small and not meant for swimming.

Leisure Self

10/10

Exceptional

14 Oct 2025

andrea

Clean room. Breakfast.

Leisure Friends

8/10

Excellent

08 Oct 2025

Stephen

Disliked - the pool was a bird bath. 20/30 pigeons used it as a bath every morning. I would not like to swim in that!

Liked - staff were very attentive, expecially the breakfast team. They were excellent.

Leisure Partner

10/10

Exceptional

06 Oct 2025

Sitnam

A brilliant stay with the family. The hotel provided a great breakfast. The hotel had two small swimming pools and a spa onsite. The hotel was in a good location, walkable to local restaurants. Taxis available outside the hotel. The hotel planned two day trips for us which we enjoyed. Staff were welcoming and always willing to help.

Leisure Family

10/10

Exceptional

04 Oct 2025

Kerry

Spa was wonderful. Staff were very nice. Very pleased with my stay.

Leisure Self

10/10

Exceptional

02 Oct 2025

Faye

Perfect stay !!

10/10

Exceptional

02 Oct 2025

Rozina

Great hotel and staff!

Great hotel to stay at. Staff is very friendly and rooms are clean, big, and spacious!

Partner

10/10

Exceptional

30 Sep 2025

Warren

Great Staff . Really top notch service from the front staff to the restaurant serves entire staff top shelf.

Leisure Self

8/10

Excellent

21 Sep 2025

Caren

Room a lovely size and clean. Reception staff really miserable and unhelpful but the staff on the rooftop bar made up for it!

Leisure Family

10/10

Exceptional

10 Sep 2025

Ellsworth

Very nice

Leisure

10/10

Exceptional

07 Sep 2025

yu jiao

Thanks all the staff! Very helpful! Special Thanks to parking guard

10/10

Exceptional

31 Aug 2025

Diana

2Ciels hotel in Marrakesh

We had a great time at this hotel. It was convenient and right across the street from the Marrakesh tennis club. We felt very safe and the front desk people helped us get a driver to take us to the Medina. A very accommodating hotel indeed. It was comfortable and the food was decent

Friends_and_family Friends

10/10

Exceptional

25 Aug 2025

xinjun

Very good hotel both room and beeakfast

Business Self

10/10

Exceptional

31 Jul 2025

Dimitry

Very nice hotel, great customer service, and the onsite restaurants were really good as well

10/10

Exceptional

18 Jul 2025

Effie

Beautiful hotel and amazing staff

Leisure Family

10/10

Exceptional

10 Jul 2025

Eva

Very courteous staff and we were even able to check in early since our flight arrived earlier in the day.

Leisure Family

10/10

Exceptional

30 Jun 2025

Flavia

Clean hotel, restaurant food delicious. Hotel staff, reception and restaurant staff friendly and professional. Very good hair dressing service. Duniya, thank you for your informative welcome.

Friends_and_family Family

10/10

Exceptional

25 Jun 2025

Steven

Lovely stay, really enjoyed the time here

Leisure Family

6/10

Pleasant

21 Jun 2025

Ashadevi

2*- amenities ( had to ask for bathrobe , kettle. Was sent out on day of arrival to out to local shop to get my own tea bags, sugar and long life milk.) kettle was provided thereafter. No shower cap, soap bar or cotton buds. I don’t think that I would classify this as a 4* Hotel.
2* Staff- 2 women staff at the desk sniggered and laughed whilst in conversation and this was related to Dounia(customer relations manager). She was polite and respectful of me and repeated my disability and a person travelling alone.
Location- good
I am aware that it is not Hilton as stated in response to previous reviews but I do not believe any training has been given and I hope that in reply the hotel will not reply the same.

Leisure Self

10/10

Exceptional

19 Jun 2025

Leisha

Excellent hotel. Nice location, good food and excellent service.,,

8/10

Excellent

17 Jun 2025

Dillone

Staff was friendly and helpful, great location and great breakfast options

10/10

Exceptional

15 Jun 2025

Ira

The welcome was amazing. The staff person gave us her cell phone if we needed assistance.
The rooms were luxurious. I know that one of the Tour Guides said the rooms were cramped. Cheaper ones may be small, I don't know, but a not costly upgrade brought much happiness.
The 6th floor pool/bar lounging was exquisite.
Breakfast was amazing and included. The buffet seemed endless, and the individually cooked omelets were wonderful.
Location too was convinent.

Business_and_leisure

10/10

Exceptional

01 Jun 2025

Diane

Kudos to Dounia at the front desk very helpful. Everyone was pleasant. The guys on the roof bar as well as dining room were excellent.

Leisure Partner

10/10

Exceptional

30 May 2025

Diane

Spacious . Friendly helpful staff . Dounia was exceptional !! Breakfast was good just lacked labeling . Roof bar for a drink and to football was wonderful. Lovely music. Housekeeping staff were also above and beyond !

Leisure Partner

8/10

Excellent

26 May 2025

Samantha

Appreciated the offerings at this

10/10

Exceptional

11 May 2025

Sara

We were recommended this hotel by a neighbour and it didn’t disappoint. From our welcome to our departure everything was just perfect - how often can one say that?! Every single member of staff was friendly, smiley and so polite. The location is great and the old town a 20 minute walk and taxis are relatively cheap.
We enjoyed the most delicious breakfasts in such lovely surroundings, three equally enjoyable lunches at the roof top pool bar - the food is of a very high standard and the waiting staff charming and helpful.
The spa was good and the hammam an experience we particularly enjoyed.
ALL staff were excellent. Dounia in guest relations ensured we had all the options for tours and sights and was so helpful.
Our room was spacious, shower hot and powerful and the bed sumptuous. Our balcony was large and facing the Royal Marrakesh Tennis Club and leaving its door open we fell asleep to the rhythmic thud of tennis balls.
We had three full days and two nights and we relaxed completely.
Absolutely recommend this gorgeous boutique hotel.

Leisure

10/10

Exceptional

10 May 2025

Claude

À hidden gem in a quiet neighborhood full of restaurants. Would gladly return anytime.

Leisure Family

10/10

Exceptional

24 Apr 2025

Joanna

This hotel is well positioned for visiting Marakech. A 20 minute walk from the square & medina. Our room was spacious and clean. The bed and bedding were wonderful. We were on the 5th floor so there was noise from the 6th floor deck bar but it did not impede sleep. The included breakfast was good. The food in the sky bar area was tasty and good value and the service was really good. All the staff were friendly and efficient. We stayed an extra night after an Intrepid tour.

Leisure Friends

10/10

Exceptional

27 Mar 2025

Daniela

Lovely hotel lots of nice restaurants in close proximity. Problem with air con in room. Moved to anther floor no issues. Pool bar area lovely.

Leisure Family

6/10

Pleasant

15 Mar 2025

Benjamin

I recently stayed at 2Ciels Hotel in Marrakech and had two different room types: a Suite Prestige and a Deluxe Room. Unfortunately, I don’t see the value in upgrading to the Suite Prestige—while slightly larger, the amenities and overall experience were nearly identical to the Deluxe Room. Given the small difference in space, I wouldn’t recommend paying extra for the suite.

Additionally, the view from the rooms is underwhelming, mostly overlooking the Royal Tennis Club of Marrakech rather than anything scenic. The hotel also lacks lush greenery, which is disappointing compared to other hotels in the Hivernage neighborhood, where the ambiance is much better.

Patron de la Mer (Ground Floor Restaurant): Excellent food and service. The Mediterranean and local cuisine were both well-prepared, and the waitstaff was friendly and attentive.
Lola Rooftop Bar: A great place to relax by the pool and have lunch, with a stunning view of Marrakech and the Atlas Mountains. However, there are limited sun loungers, so finding a spot around the pool can be difficult if the hotel is busy.

Service & Hospitality: This is where the hotel falls short:
-Front desk staff: Arrogant, rude, and unhelpful. They lacked the warmth and professionalism expected from a hotel of this caliber.
-Expedia Gold Members: No recognition of status, no perks, and no effort to make the stay special.An average hotel with below-average service. If you’re visiting Marrakech, I’d recommend staying in the Hivernage

10/10

Exceptional

14 Mar 2025

Jane

Great hotel, amazing hamman. Definitely recommend

Leisure

8/10

Excellent

24 Feb 2025

Ivor

Charming staff through the hotel

Partner

4/10

Poor

21 Feb 2025

Chourouk

Mattress was in bad shape the bathroom as well no AC

Business_and_leisure Family

10/10

Exceptional

16 Feb 2025

Wendy

Fabulous from start to finish. Just book it!!

Leisure Family

4/10

Poor

03 Feb 2025

Maria

I paid more than what was on Expedia total cost which was weird but whatever . Also it’s more than $200 a night and you still have to pay to use the spa ( that’s without massage only to use)

Leisure Partner

10/10

Exceptional

27 Jan 2025

Jermaine

Stayed here in December 2024 for 5nights. Good location near close toany things. Nice rooftop bar and atmosphere. Food was great definitely recommend. Staff was amazing very helpful in assisting with anything needed. Would highly recommend.

Leisure Self

4/10

Poor

21 Jan 2025

Verified traveler

Did not meet expectations.

I was travelling on a work trip. When I arrived I was greeted at reception by lovely staff. As I was on a work trip I needed to iron some shirts. I asked for an iron and ironing board to be sent to my room. This was not done. I then asked again in the morning and this was delivered to my room. What I got was a completely destroyed ironing board. It was completely unusable. It was broken, rusty and could not be used.

At breakfast, service was very slow. It took about 15-20 minutes to get a coffee and some eggs out to my table and on another morning the butter ran out. When I asked for it to be refilled it took staff over 30 minutes to get the bowl refilled and many other guests were also looking for it.

The room I stayed in was a suite but a colleague of mine was in a standard room and I couldn't see any difference in the rooms. My suite was located beside a service elevator and was noisy during all hours. There also were industrial chimneys located right outside my window which made lots of noise as well.

Finally, there was no sound proofing in the hotel. As this was a work trip for me, I was trying to make sure I got ample sleep before my work day started. The morning call to prayer was loud and could be heard very clearly and woke me and my colleagues every morning.

The staff were friendly and the location was fine, but the service and facilities were poor.

Business

8/10

Excellent

16 Jan 2025

Pat

Good hotel for short stay

Good hotel. 20 minute walk to Medina. 20 minute drive to airport. I would say better for a short stay. The ground floor pool appeared to be in the shade most of the time.

Business

10/10

Exceptional

13 Jan 2025

Sohail

Great location in the center of the city

10/10

Exceptional

10 Jan 2025

Patricia

When choosing a hotel, I always look at the photos, read reviews and find hotel proximity to down town. Usually hotel photos can be a little deceptive, not this time. 2Ciels was a beautiful boutique hotel, clean and the service was outstanding. Amenities were great! We took advantage of their spa services which were excellent and so was the laundry service. Their free breakfast was a delicious spread and their wait staff was very accommodating. Highly recommend 2Ciels.

Leisure Friends

10/10

Exceptional

02 Jan 2025

Elsa

Dining spa and roof top. Nice beds

Leisure Family

8/10

Excellent

28 Dec 2024

Bee Leng

It’s a nice boutique hotel with good breakfast and clean rooms. However, in order to encourage hotel guests to reuse their towels, there should be enough hanging hooks to air the towels after use. I also question the hotel hygiene practice because our bottled water was left on the floor instead of the table.

Leisure Family

10/10

Exceptional

28 Dec 2024

Isabel Marie

The most stunning hotel! Our room was on the fifth floor and SO spacious. I would 100 percent recommend this spot and can’t wait to come back one day. Breakfast was included and the selection was amazing/delicious. This is in the new city but is still walkable to the old city’s souks (30 mins ish). We also went to the spa and it was so affordable and the ladies in there were so kind and great at what they do. Nothing but great things to say!

Leisure Partner

10/10

Exceptional

22 Dec 2024

Hayat

Amazing service, very welcoming staff, great breakfast buffet and very affordable price per night in compaision to other places. I highly recommend.

Leisure Family

10/10

Exceptional

18 Dec 2024

Scott

Really clean and comfortable, and the breakfast very good. Staff were friendly and accommodating.

Leisure Partner

10/10

Exceptional

18 Dec 2024

Dylan

10/10!! This has to be one of the best hotels in Marrakech. After a long three day, Desert Tour, I chose this hotel to come back to and it did not disappoint. One of the most comfortable beds I ever slept in, almost missed my higher balloon trip in the morning because it was so comfy. The rooftop restaurant and bar was outstanding, food and drinks were amazing in the atmosphere was incredible. Had a upbeat Tulum nighttime type of vibe.

Leisure Self

10/10

Exceptional

18 Dec 2024

Joanne

Chic and friendly hotel

Great hotel. Comfortable and lovely staff at reception and in the restaurant. Has a great rooftop space for hanging out. I moved here from the medina and as a single woman feel much safer. It is still only a 20 - 30 walk to the medina and plenty of restsurants nearby. My room was fantastic and I had the best sleep I've had in 3 weeks. I would definitely come here again.

Self

2/10

Poor

04 Dec 2024

Verified traveler

Would not go back

Rude staff. Extremely slow service. Hostile and aggressive staff. Despite being over staffed it takes forever to get anything you request.

Self

10/10

Exceptional

01 Dec 2024

Reza

Friendly staff,close to many thimgs

Leisure Family

10/10

Exceptional

29 Nov 2024

REYNALDO

Best hotel i have visited in Marrakech , nice restaurant inside both ambiance and food. I will highly recommend.

Business Self

10/10

Exceptional

10 Nov 2024

Donna

Perfectly wonderful

Leisure Self

10/10

Exceptional

31 Oct 2024

xinjun

Good room

Business Self

10/10

Exceptional

23 Oct 2024

Daniele

The hotel was beautiful with lovely pool areas and a fun rooftop bar. The best part of the hotel was the noally spa. Amazing service and very good prices 10/10

Leisure Family

10/10

Exceptional

16 Oct 2024

Darcy

We really enjoyed the rooftop pool and bar. The Patron restaurant was lovely with great food at a reasonable price. The staff was attentive and the room was large and comfortable. Convenient location near restaurants, stores, a few attractions. Overall a great stay and we highly recommend.

Leisure Partner

10/10

Exceptional

04 Oct 2024

Mohammad

Good value for money

10/10

Exceptional

21 Sep 2024

Wendy

We booked a long weekend, wanting a pool area on the sun, good dining options and with easy access to the old town plus spa facilities and this hotel did not disappoint. The roof bar was fabulous, with great food and service and ideal for relaxing by the pool after a day of sightseeing. Breakfast was great as well. The food in the restaurant was excellent, service on that night though was particularly slow for no apparent reason. We had a large triple room, ideal for us with ample room. Would definately go back here.

Friends_and_family Friends

10/10

Exceptional

16 Sep 2024

ibrahim

Very good hotel. Book again next holiday

Leisure Friends

10/10

Exceptional

09 Sep 2024

Steven

Pay the extra and get a suite on floor 4 or 5. Severe odor problem on lower floors. Paid an extra $100 to get upgraded. WELL WORTH IT!

Partner

10/10

Exceptional

17 Aug 2024

pauline

Good Choice

Very good location, and can take the bus from the airport. Very spacious rooms and a Mooccan specialties included in breakfast. Helpful staff. We will go back

Partner

10/10

Exceptional

13 Aug 2024

Marjorie

Disappointed Somewhat! 50/50 Good and Bad!!

2 Ciels has always been one of my favorite hotels in Marrekesh. It is still very lovely, the staff is very friendly, the breakfast is excellent and the rooms are very comfortable. Unfortunately, this time was not as pleasant for me. The dinner I ordered on the rooftop bar was not very good. As I was leaving to head to the airport at 4:30am, I learned from the receptionist that no one ordered my private car that I had had already paid for. I had to take a taxi to the airport and that never happens when I’m in Marrekesh. I always have a private car with my own driver . Not sure what happened this time, but apparently there was no attention paid to this request. I even confirmed the time I wanted to be picked up but it was as if I never ordered a car at all. I am pretty sure I’ll stay at 2 Ciels again, but this last visit was a little disappointing. Very rarely do I go into such a details about my stay at a hotel, but I thought it was important to express how I felt this time. Customer service key, and guests should never feel disappointed when they stay at a hotel as nice as 2 Ciels. Do better!

Self

4/10

Poor

10 Aug 2024

JOSEFINA

Great service, staff is always smiling and willing to assist. Restaurant is beautiful, food was ok but great cocktails. I arrived Tuesday night, by Wedbesday afternoon my room started to smell \"funny\". Woke up at around 5am with worst sewer smell. Called the front desk and thwy offered the room next door which didnt smell fresh but compared to the previous room, it was good. Friday at around the same time I wake up with the same horrible smell. The front desk changed my room to the 1st floor from the 4th floor. This room didnt smell but it was smalled than the previous room and no balcony. Felt like I got downgraded. The water in rooftop pool was not clean and you could see white particles in the water along with dries bird poop around the area (I understand the birds cannot be controlles but sanitizing the area in a daily basis is doable. The sitting options in the rooftop terrace are stained, doesnt look good at all. First floor pool had clean water but same issue with the bird poop along with tiles missing from the stairs in the wated which makes it kind of a danger as you could get cut in your feet.

Leisure Self

10/10

Exceptional

16 Jul 2024

Garland

Great amenities

Leisure Self

10/10

Exceptional

14 Jul 2024

Shauna

Incredible hotel - a must stay in Marrakesh

Absolutely brilliant stay - incredible hotel from start to finish. The staff could not have been more lovely, food was ace and the rooftop pool and bar was a lifesaver in the heat - photos don’t do it justice, would highly recommend!

Friends_and_family Friends

8/10

Excellent

11 Jul 2024

Julian

Wonderful breakfast and amazingly friendly staff ready to make you feel at home at every turn!

Leisure Family

8/10

Excellent

23 Jun 2024

Saima

Very nicr, convenient hotel

Leisure Partner

10/10

Exceptional

19 Jun 2024

Devon

The view from the rooftop bar of the city is stunning with the hybrid mini Infiniti pool. The ambiance of this hotel is world class. Absolutely deserves full maxed rating of 5/5. Rooms and beds were amazing. One of the best hotels I’ve stay at between Europe and Africa in a really long time.

Leisure Self

10/10

Exceptional

16 Jun 2024

jodie

Lovely family-friendly hotel. Lovely rooms, restaurant and rooftop bar/restaurant. The staff are really friendly and helpful. Rooms are immaculately clean and very aesthetically pleasing. Breakfast was very good. I will definitely return in the future.

Leisure

10/10

Exceptional

23 May 2024

Katherine

Beautiful hotel!

Leisure Friends

4/10

Poor

15 May 2024

Paul

Doesnt warrant the high score

Disappointed! We had high hopes for our stay here based on the reviews. However our experience did not match these. The rooms smelled badly of sewage (presumably from the bathrooms). The breakfast was not of a high quality, (with the exception of the bread and patisserie). Our daughter and son in law had room service for food one evening and said it was inedible (pizza and burger). There was dog poo left on the pavement outside of the hotel which could have easily been cleared up. The lifts didnt work one afternoon and the staff didnt make any attempt to help with push chairs. On the last day the barman on the rooftop was surley and asked me how i wanted to pay before producing my second drink (this hadnt happened before). The downstairs pool was unhygenic due to the about of bird poo.

Friends_and_family Family

2/10

Poor

30 Apr 2024

Lisa

they took a payment that had already been paid through expedia and then told me it was reimbursed and it was not.

Leisure Friends

10/10

Exceptional

30 Mar 2024

Darije

We had a fantastic stay! Their guest relations manager and entire team were accommodating and always helpful. Beautiful clean rooms with spacious showers, lovely rooftop bar with impressive views and an excellent spa. We would happily stay here again.

Leisure Family

10/10

Exceptional

03 Feb 2024

mark

Great roof top bar. Food.

Leisure Self

8/10

Excellent

06 Nov 2023

Fernando

This is a very good hotel to stay at. It's well located in a safe and nice area of Marrakech. They offer a great breakfast which was included in our plan. The only reason I didn't give 5 stars to them is because our room located on the 5th floor was noisy at nights as they have a lounge/roof top club, so it was hard to have a good sleep. We asked for change for they didn't have room available. Other than that our experience was very good.

Business_and_leisure Family

10/10

Exceptional

10 Sep 2023

SERGIO F

The hotel is very nice and very clean. The breakfast was delicious. I also loved its location but what I really appreciated was the staff… every single person from the doorman, the receptionists, the cleaning crew, the restaurant personel, everyone were very polite, friendly and helpful even after they had been hit by an earthquake the night before.

I moved from my hotel located in the Medina to this hotel due to the damages from the earthquake and all of them were very nice to me, specially the doorman. I cant believe how well they handle the situation the day after the earthquake, the lobby was crowded with people going crazy, with me having a nervous breakdown and them probably have their own concerns about their families and friend… and still they were very nice and very polite.

Leisure Friends

6/10

Pleasant

01 Sep 2023

ghaleb

Needs more work on facilities, but great staff

6/10

Pleasant

07 Aug 2023

Hazem

The front desk staff have poor service no manners. I asked for info about trains (ANY INFO EVEN LOCATION) and the receptionist laughed in my face. The property is nicely situated. Rooms are clean but unfortunately very very poor amenities. There was no q-tips/shower caps/ other small Bathroom things. I recommend staying away due to poor customer service and lack of amenities in a so called boutique luxury hotel

Leisure Partner

10/10

Exceptional

27 Jul 2023

Iftakhar

Lovely hotel

Great location for many places of interest and shopping within walking distance.

A family friendly hotel

Friends_and_family Family

10/10

Exceptional

21 Jul 2023

Nazima

A very warm welcome, from the doorman, receptionist at the front desk, restaurant staff and cleaners! Our room was ready before our check in time as we arrived early without much delay. Every member of this hotel staff are courteous and respectful. They go above and beyond to make your stay as comfortable as possible. We were able to change money here, get advice on days out, find taxis and enjoy the facilities. The hammam at noally spa situated in the hotel was the most amazing experience for us, as was the massage and hair styling. The ladies are experts in their field and make you feel pampered and relaxed throughout the treatment.
Rooftop terrace is a great place to enjoy drinks and soak up the sun as is the pool area on the ground floor.
We ate a delicious seafood paella which was freshly made at the hotel's Patron restaurant. Breakfast was plentyful and of a good variety with excellent service!!
A great location in the Gueliz district, very safe within just a short taxi ride to all the local attractions.
Thank you for making our first trip to Marrakech a memorable one! We will be back.

Leisure Friends

6/10

Pleasant

09 May 2023

Veronica

Im not entirely sure what the issue is with the young ladies at the front desk. After reading several reviews to the negative in this regard, I thought that maybe there were communication issues, or that the person writing the review was being unreasonable. I've done this job before and it can be challenging, so I am always willing to give front desk staff the benefit of the doubt. But I experienced Exactly the same thing in spite of being kind and patient. Even when having to ask to have our toilet fixed 3 times and going 3 flights to use the public WC because ours had stopped working completely.
Finally, we asked the housekeeping lady who got on our phone and had maintenance staff in our room and the toilet fixed in about 10 minutes.
The housekeeping, restaurant, maintenance, and door staff were all Excellent and we were very happy to tip them well. Unfortunately the front desk staff was unhelpful and had no interest in doing anything including their jobs. We won't be returning to 2Ciels.

Business_and_leisure Friends

6/10

Pleasant

28 Apr 2023

Mario

Our room, 409, was sparkling clean and beautifully decorated. The breakfast spread was impressive, and I particularly enjoyed watching the lady make pancakes in front of us. The hotel had a modern and stylish design, with well-maintained and relaxing spaces, including two swimming pools. Although the check-in process was slow, we were offered traditional Moroccan tea while we waited. When we arrived at our room, it was not quite ready as someone was still preparing the third bed, and we had to subsequently request an additional set of towels, as it was missed during the preparation for the third occupant.

During our stay, we encountered some inconvenience at the hotel. Firstly, we were informed on the rooftop terrace that we couldn't charge our drinks to our room. Then, when we visited the spa and the main restaurant bar, we were told that our room did not have a deposit and we could not put our bills on the room. This was quite disappointing since it required us to carry cash or a card with us at all times in order to use the hotel's facilities. As a result, there was a time when I had to retrieve my card from our room in order to make a payment at the rooftop bar, which may seem like a minor task but was not up to the standards one would expect from a hotel marketed as luxurious.

However, when we eventually settled the bill at checkout, I surprisingly received my deposit back, so I don't really know what they were referring to when they didn't allow me to pay via the room

Leisure Friends

10/10

Exceptional

24 Apr 2023

The hotel was very nice and conveniently located. The restaurant looked beautiful and offer great dining options. The staff was friendly and courteous. I would consider staying here again on future visits to Marrakech.

Business_and_leisure Self

2/10

Poor

02 Feb 2023

John

I have never felt so unwlecome at a hotel in my life. From the angry glare of the doorman when I approached and opened the door myself, to the annoyance at having to change me to a room that did not have FRESH OIL / LAQUER PAINT in the room. Who puts a guest in a suite that reeks like fumes? Seriously?

Leisure Self

10/10

Exceptional

27 Jan 2023

Jose

lo recomiendo 100%, basado en calidad/precio esta entre los mejores hoteles en los que me hospedado, muy bien localizado, el desayuno muy bueno, tiene un rooftop envidiable, el servicio de primera, con mencion especial al equipo de la recepcion, la ropa de cama de muy buena calidad, en fin, solo comentarios positivos

Partner

10/10

Exceptional

12 Jan 2023

avraham

Excellent accommodation. excellent service. Amazin

Excellent accommodation. excellent service. Amazing staff. Perfect recommend!!!

Friends_and_family Friends