Kenzi Rose Garden

Morocco , Marrakech
MARRAKECH, Avenue du President Kennedy
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100 reviews shown

4/10

Poor

03 Mar 2026

Charlotte

Spa was lovely, breakfast OK and dinner disappointing. Staff were rude when I raised an issue about the room I'd been given not being as expected (and smelling badly of stale smoke despite being a non-smoking room) - one receptionist hung up on me when I called from the room. I was told repeatedly to come back later at reception and they tried to give me a smaller room that the category I paid for. Eventually got a nice room but it ruined the first 2 days of our holiday. Would never go back.

Partner

6/10

Pleasant

28 Feb 2026

lauren

Amazing break

8/10

Excellent

25 Feb 2026

Michael

Remote control and tv does not work

10/10

Exceptional

21 Feb 2026

Lucy-Ann

Lovely hotel, helpful stafff, Mazing food

8/10

Excellent

19 Feb 2026

Sheena

I really loved the scent that greeted me when I entered the hotel. The lobby smelled like a SPA, setting a great tone. Check-in was seamless; our bags were held and taken to our room when it was ready. The room itself was very clean. Most staff were polite. The bellhops and housekeeping staff seemed friendliest, even though they didn’t fully speak English. And the food was flavorful.

The hotel’s near the airport, and the location is close to restaurants, shopping spots, and nighttime activities. As an English-speaking tourist, I understand I’m a guest in a country where English isn’t the national language. I confirmed the hotel could accommodate me before booking. Having said that, the language barrier did create a few communication errors. On 2 occasions, I inquired with the front desk staff and got wrong information because they misunderstood my request. I let it go.

SPA services seem more cultural than international, so I’d thoroughly inquire before booking a service to prevent disappointment. All in all, I’d rate the hotel a 4 out of 5.

Partner

10/10

Exceptional

03 Feb 2026

Gary

Very clean spacious room, staff excellent, buffet breakfast was great, all in all an excellent experience 5 *

Leisure Friends

10/10

Exceptional

27 Jan 2026

Eric

Ver great

10/10

Exceptional

24 Jan 2026

Mei

The room is clean nice location . Highly recommend

Family

10/10

Exceptional

22 Jan 2026

Carolyn

Staff is great

Business_and_leisure Family

8/10

Excellent

18 Jan 2026

Liam

Room clean and bed very comfortable. Nice garden view

Self

8/10

Excellent

18 Jan 2026

Hanane

8/10

Excellent

16 Jan 2026

Joshua

I stayed here to attend AFCON Nigeria Algeria match. Hotel was good, clean, friendly staff. The carpet in the hallways were difficult to walk on but nothing serious. I like hotels with big bustling lobbies. This wasn’t one. It has an average lobby. The food was good. Freshly made pancakes and Fruit juices.

Self

10/10

Exceptional

12 Jan 2026

Vicki

Lovely hotel with great facilities

10/10

Exceptional

05 Jan 2026

Mohameden

Had an amazing stay at Kenzi Rose Garden in Marrakech! The location is unbeatable - it's like being in a peaceful oasis . My room was spotless and comfy, with a lovely Moroccan vibe . The staff were super friendly and helpful, always ready to sort me out with a smile . Highly recommend this gem for a chill Marrakech getaway! 🏨✨\"

Leisure Self

10/10

Exceptional

17 Dec 2025

Jesus

Spotless and amenities

Leisure Friends

8/10

Excellent

17 Dec 2025

Michail

Clean room fair hotel for the money paid

Partner

6/10

Pleasant

08 Dec 2025

Max

Great service and easy check in. Easy access, heated pool and staff are ready to help. Hotel need a big renovation as you can see from the look of it. The rooms are outdated and required a lot of repairs.

Partner

10/10

Exceptional

06 Dec 2025

Katerina

An outstanding hotel within walking distance to the main attractions! Highly recommended!
Clean rooms and friendly staff, lovely heated pools and a yummy breakfast 💜

Leisure Family

10/10

Exceptional

27 Nov 2025

Billy

Stayed for a short 3 night stay at the Kenzie rose garden and wish it had of been longer.
Such a fantastic place. What immediately stood out for me was the beautiful smell and cleanliness of the foyer/reception area. This was a theme that carried on throughout the hotel. The rooms are immaculate with good facilities within including a fridge and complimentary safe.
The staff are fantastic, so friendly and polite. Nothing was too much trouble.
The breakfast is of high quality and there was lots of choice.
The pool area is fantastic and the gardens around it are very well maintained.
The hotel is around a 15 walk to the medina/souks.
If you are considering a break in Marrakesh the kenzi rose garden is a fantastic choice of accommodation, you won’t be disappointed.

Leisure Partner

10/10

Exceptional

25 Nov 2025

Gulammehdi

Great location ,awesome breakfast , friendly and helpful staff,

Friends_and_family Family

6/10

Pleasant

23 Nov 2025

Shahida

Room was not very clean. Brekfast was nice and overall nice hotel.

Friends_and_family Family

10/10

Exceptional

20 Nov 2025

Ahmed

The place was very good, the staff were very friendly, the food was amazing, I would recommend this hotel

Business Family_with_children

10/10

Exceptional

14 Nov 2025

Allah

Breakfast is beautiful

6/10

Pleasant

03 Nov 2025

Lisa

Room was great. Missed a balcony but given it is a city hotel that's understandable. Reception staff friendly. Found pool/restaurant staff abit offish towards myself and my husband and we felt it was because we were English.

Partner

8/10

Excellent

23 Oct 2025

Jatinder Singh

Clean rooms, spacious and good facilities but hotel needs some modernisation to be true 6 star.

Leisure Partner

4/10

Poor

21 Oct 2025

Mhamed

Rooms not as clean as a five star hotel should be

Leisure Family

8/10

Excellent

18 Oct 2025

jennifer

Hotel was very suitable for a 1 night stay. Most important aspect to me with a short stay is a clean and comfortable bed which they provided well. The room would have gotten 5 stars for cleanliness instead of 4 because of the floor which had not been mopped/cleaned in a while - hard floor in room was very dirty. We ate the free breakfast which was very good for a free breakfast. We also had the dinner buffet which I found only adequate; very much lacking in flavor and quality. Desserts looked like they would have been exceptional, but were far from it and not worth a single calorie. Staff was very nice. Although we didn’t have time to use the expansive pool area it looked like the perfect place to spend a relaxing day.

Leisure Partner

10/10

Exceptional

18 Oct 2025

Mohamad

Staff, and facilities

8/10

Excellent

17 Oct 2025

Annabelle

Clean room with a big comfortable bed. Sunloungers and pool area was very nice.
Great location.

Leisure Friends

8/10

Excellent

14 Oct 2025

Hannah

Good stay but tired looking hotel

We had a great stay on a girls trip & the hotel was a good location. Pool fabulous & staff very friendly & helpful. Hotel looking tired, after 2 messages prior to arrival no one replied to requests. Breakfast, good selection but dirty cups & glasses. Coffee machines very dated.

Friends_and_family Friends

8/10

Excellent

13 Oct 2025

Manuel

Overall, this is a highly recommended hotel if you like simple, impersonal accommodations. It's a huge hotel, so be prepared to walk a lot. The entire staff is very attentive and willing to help if necessary. However, the hotel's size means your requests may take a while to be met. Parking is another advantage of this hotel, especially considering it's a problem throughout the city. In short, it's a highly recommended option in this increasingly overrated destination.

Business_and_leisure Partner

10/10

Exceptional

26 Sep 2025

Kassime

Amazing, lovely pools. Food absolutely amazing! Staff exceptional!

Friends_and_family Family

8/10

Excellent

16 Sep 2025

Temitope olufunmilola

I love everything about the hotel and the front desk staff,they are very friendly and helpful.
It is about 5-7 minutes walk to cafes and restaurants,the hotel is in a very good location to all amenities.

I also enjoyed the spa service at the hotel,it was superb.

The only downside is the Internet connection in the hotel,we could not use it.

And to also mention about the breakfast repeatation,everyday,not the best.

Would i recommend this hotel?definitely yes my 16 year old son,also enjoys his stay and we would come back again.

Leisure Family

4/10

Poor

31 Aug 2025

Yeomon Emily

Rude front desk

Not great customer service for 5 star hotel. Front desk staff rude, and not flexible. Restaurant staff were friendly though

Friends_and_family Family

8/10

Excellent

23 Aug 2025

Feroze

Breakfast was too repetitive,

4/10

Poor

17 Aug 2025

Claire

The staff was not helpful, boarder line rude

Leisure Family_with_children

8/10

Excellent

14 Aug 2025

ghizlane

WiFi service very bad

4/10

Poor

10 Aug 2025

zaki

Charging for water on a half board is embarrassing. Staff tells you to pay for water in front of other guests is terrible especially considering the amount we paid for the room and food.

Family

10/10

Exceptional

05 Aug 2025

samira

this is our hotel whenever we visit Marrakech great staff

Leisure Family

4/10

Poor

03 Aug 2025

Khaled

Not a 5*, maintenance required, unprofessional staffs rarely understand English to communicate, overall not very satisfactory, same breakfast everyday, they don’t do MILK pods for TEA in your room - make sure you buy your own.

Partner

2/10

Poor

02 Aug 2025

Hussam

First I had to wait one and a half hour to get my room at 3:30 when I send a message at check in that I need a room at 2:00pm , also one towel was in room and we are 3 called to get more towels but no one showed up until I went down to the desk as 6:45 pm asking for the towels also the ac was not working and the room was hot I made a mistake coming to this hotel

Business_and_leisure Family

8/10

Excellent

31 Jul 2025

KHILNA

When you call the front desk from your room the lady who answers does not speak English at all and keeps saying “ok 5 minutes” but a gentleman at the reception Nouseif really assisted us nicely.
Breakfast was too overwhelming with everyone scrambling for food. Too much rush at the food counter and everyone is panicking.

Leisure Family_with_children

8/10

Excellent

28 Jul 2025

Janina

Nice place in the city center. Just terribly packed at breakfast which felt like being in a train station at rush hour...

Leisure Family_with_children

10/10

Exceptional

16 Jul 2025

hanane

Good

It was amazing

10/10

Exceptional

16 Jul 2025

Zoubida

Very good food

Family

10/10

Exceptional

06 Jul 2025

Varvara

Nice stay

Beutiful stay, wonderful staff.
Very nice installation.

Friends_and_family Family

8/10

Excellent

03 Jul 2025

zaki

all good

8/10

Excellent

02 Jul 2025

Allah

Breakfast

10/10

Exceptional

30 Jun 2025

Malik

Hi guise beautiful place near shopping mall good staff so many restaurant good pool and garden view
Delicious breakfast and dinner

Leisure Family

10/10

Exceptional

08 Jun 2025

Mohammed

It smells amazing.

10/10

Exceptional

30 May 2025

Hammed Ali

Property was nice and staff were very helpfull.

Leisure Family

10/10

Exceptional

30 May 2025

SUSHMA

Thank you,

10/10

Exceptional

19 May 2025

Lord

Splendid

6/10

Pleasant

08 May 2025

Verified traveler

Nothing special, but decent

Can't quite figure out if if property has seen better times and is past its heyday, or if was always meant to be a middle of the road hotel that looked grand. Peeling paint, chipped glasses, stained carpets, and chipped counters suggest less than stellar care and upkeep. The staff seem indifferent to guests, not smiling, or acknowledging them. The impression is that guests are an imposition on their day. The food at the buffet is a solid 3.4 out of 5. Edible but nothing special.
Having said that, the pool area is very nice, the location is good, and the rooms are a nice size. I would stay thete again, but now i know what to expect and the price wiuld have to be below there competitors.

Self

10/10

Exceptional

06 May 2025

Andy

More like a resort than a hotel!

Wonderful staff, expansive resort style hotel in Marrakech. About a 30 minute walk from the Souk in Marrakech, this is an incredible hotel. Comfortable, clean, well appointed, good breakfast, surprisingly good pizza restaurant (hey, we were exhausted and had had tajine 13 days in a row!). Three pools, parking, just not things we were expecting in a hotel in Marrakech.

Partner

6/10

Pleasant

24 Apr 2025

Shahla

The staff was not helpful we had hard time finding our room, once we got to the room waited for our luggages they had forgotten to bring our luggage in the room I had to call and ask them .breakfast was not good
No one is there to guide you where to go and how to go places
When u ask question the reception is saying wait till concealer comes

Leisure Partner

10/10

Exceptional

06 Apr 2025

Aileen

Very comfortable stay

We stayed here for one night before my wife’s transport to Marathon des Sables. The hotel was very comfortable and was a very different experience from staying in the medina - it’s like a different world. It was nice to experience the modern side of Marrakech.

Partner

10/10

Exceptional

03 Apr 2025

James

Was a nice stay.

Leisure Friends

4/10

Poor

03 Apr 2025

Sara

Not 5st

2/10

Poor

30 Mar 2025

Anastasia

Wouldn’t recommend

Nice pool but dreadful service from pretty much all staff from start til finish. Quite tired and definitely NOT 5*! More of a large format old conference centre hotel. Breakfast was inedible.

Friends_and_family Friends

10/10

Exceptional

21 Mar 2025

POUL

The hotel was in a good location and the staff were very friendly and good. The carpets were bit outdated. The restaurant was not very good. the bar was ok. the breakfast was good.

Leisure Family

10/10

Exceptional

04 Mar 2025

Raihan

Very aesthetic hotel but it’s slightly over crowded. Lots of families come here with their small children so definitely family friendly.

Leisure Partner

10/10

Exceptional

21 Feb 2025

Verified traveler

Lovely hotel with very nice facilities. We very much enjoyed the clean and inviting pool area, the restaurants were great and the overall feeling was calm and relaxing

Partner

10/10

Exceptional

19 Feb 2025

cecilia

Very nice hotel

The hotel was great. Very nice swimming pools, clean room, and close to shopping.
I enjoyed staying there.
Also the food was excellent.

Friends_and_family Friends

8/10

Excellent

08 Feb 2025

Hillen

The property is huge but very clean. Wonderful breakfast, lots of options.
However when we asked for more tea bags and milk for our room we were told it is chargeable, despite there being a kettle in the room.

The three nights we were there, they never filled the showrer gel bottle.

All the concierge staff were very friendly and helpful.

The carpets on our floor lookef dated and old

Good location, easy walk to the souks and Medina. Lots of restaurants nearby as well.

Overall we would definitely go again.

Leisure

2/10

Poor

28 Jan 2025

Bahaeddine

Hotel a eviter

Old furniture and careless staff

Business

2/10

Poor

04 Jan 2025

Jane

The property itself was nice, but front desk staff were very short and rude. As an example, I realized on my first morning that the coffee set up (ie, mugs, packets of instant coffee and tea, sugars) was missing something to heat water with. I called the front desk to request one (politely) and was told they would send one “right away.” At least 30 min later, I called again to see if they might have gotten the wrong room; again, I was told that would send one “right away.” Another 30 min later passed, so I called one last time, and I was given the same reply. I requested clarification, asked if there was some way I could assist (e.g., pick one up), and also asked if there was a way I could get a coffee in the meantime (breakfast had passed). She replied in a very exasperated tone, “we are not room service”…and then she hung up on me. (!!) I was there 4 nights, and I figured it wasn’t worth my effort to ask again after the first morning. But then a kettle appeared the evening before check out. And….it was broken! I can’t help but feel that was intentional.

If you are looking for “5-star” service, this hotel is not going to be the one.

(P.s. this is my first negative review ever.)

Leisure Family_with_children

8/10

Excellent

31 Dec 2024

Mohammad

Good

2/10

Poor

30 Dec 2024

Fung Yan

I asked for a twin room when I made the reservation. When I checked in I was given a king-size bed. I had to go back to the reception to change to another room. Only 1 key card worked even though I was given two. Still didn’t work even after I have got it fixed in the reception.
The AC didn’t work and I called reception many times, half the times they didn’t pick up the phone. I went down and asked for a fix for 3 times but they never sent a technician even though they said they would.
There wasn’t many amenities in the room. Had to ask for slippers and dental kits but I expected they would already be in the room given this is a 5-star hotel.

Leisure Friends

8/10

Excellent

25 Dec 2024

Nayyer

Excellent area of Marrakech

Business_and_leisure Self

4/10

Poor

18 Dec 2024

Chris

The property and the floor were really dirty

10/10

Exceptional

02 Dec 2024

ZOUBAIR

Good plase to stay

6/10

Pleasant

22 Nov 2024

Azim

This hotel was average. It’s rated as 5 star on Expedia buts it’s definitely not. It’s a 3 and half star. Similar to a holiday in with slightly better breakfast. The workers at the breakfast were not overly helpful and did not seam happy to be there. The breakfast itself was average. When I checked out in the very early morning ( no other customers around) I was ignored at the front desk while two attendants carried on their own conversation. The hotel itself was safe, easy to walk to other areas . The hallways were old with old carpet and although the room was renovated it wasn’t great. Expedia should be rating this as a 3 -4 star and not as a 5 star.

Leisure Family

10/10

Exceptional

02 Nov 2024

Aloysius P.

The 2day stay was very good, friendly,

Leisure Friends

10/10

Exceptional

30 Oct 2024

Anabell

La localisation, la propreté, la literie, les chambres spacieuses, le personnel (tous très sympathiques et serviables, le parc et les piscines, le petit déjeuner

Leisure Family

6/10

Pleasant

29 Oct 2024

William

Standard tourist hotel

Pretty standard tourist hotel. Awesome pool and nice breakfast, but otherwise fairly standard with nothing special.

Partner

6/10

Pleasant

28 Oct 2024

Nasib

The room was okay not much nicer than a 3 star hotel. This property is not a 5 star hotel property. The food was good.

10/10

Exceptional

25 Oct 2024

Rosa

Nice place

Leisure Partner

10/10

Exceptional

27 Sep 2024

catalina

I really like everything about this hotel I would highly recommend it.

Leisure Self

10/10

Exceptional

27 Jul 2024

FARHANA

Excellent location within walking distance of the Menara Mall and Jamaa al Fna square. Lots of restaurants too.
Hotel staff were very friendly, polite and helpful. Pools are very well maintained with lots of sunbeds around. Buffet breakfast was amazing with very good selection.
Tried the spa facilities, again very pleasant staff and excellent service.
Highly recommened.

Leisure Family

6/10

Pleasant

24 Jul 2024

Sabaa

Cost too much for the experience

paid close to £1000 for a week stay, was disappointed when I saw male hair on my “new” sheets two or three separate occasions in the week stay. Air con was capped at 23.5 which is too warm for me and it could not be lowered even after raising it with reception staff. The lobby had no air con, even though temps were in the 40+ degrees. The cleaner clogged the sink and issue was not addressed till I got back late at night and had to raise it again with the reception to have it sorted. Staff were somewhat unfriendly. Massage service whilst was good overall- although there was no changing rooms. they failed to provide towels for modesty at start of massage, so I took one off the massage bed. Also tried hair service and they appeared to only have two tones available. Colour came out ok- but not your usual salon experience.

Self

10/10

Exceptional

15 Jul 2024

Victoria

Nice place to spend couple days.

8/10

Excellent

07 Jul 2024

samira

nice

6/10

Pleasant

19 Apr 2024

David

Not 5*

Now don’t get me wrong in many ways KRG is a nice hotel but it is nowhere near the 5* they claim to be.
The Pool Area is lovely but service is poor.
Reception is hit and Miss some of the team are charming whilst others are dismissive.
Rooms are comfortable but more 4*, bed okay but pillows to hard.
Areas if the hotel need better maintenance and attention but the gardens are immaculate
This is a family hotel do expect kids running everywhere, they should separate the two pools into a family one and an adult one.
Tried to speak to management about these things but got a didn’t care attitude.

Partner

10/10

Exceptional

11 Apr 2024

doron

Nice people

10/10

Exceptional

23 Mar 2024

Michelle

Stayed for four nights in March 2024. Great location, lovely hotel with very attentive staff. Only issue was the air con which didn't appear to cool the room. Had a massage in the hotel spa which was incredibly relaxing although there was a lot of banging due to work being carried out in the pool area but this was only a mild distraction

Leisure Friends

10/10

Exceptional

22 Mar 2024

Anthony

Great stay and great value for money

Twas a really good hotell, with enough walking distance around. Taxis aren't too difficult to hail from there either

6/10

Pleasant

21 Mar 2024

Srisak

The taxis are just unreliable with the price. The property is much older than the pictures. The breakfast was great and that's about it.

Leisure Partner

4/10

Poor

13 Mar 2024

Sharon

The hotel staff were not helpful in anyway, the food was shocking.

Business_and_leisure Friends

6/10

Pleasant

17 Feb 2024

Syed

They had a good breakfast and the outside pool area had a nice relaxing vibe. Good shower with water pressure. But that’s all sadly.

The bad - the beds were uncomfortable very firm. The AC did not work and only had heating option. The issue is that the rooms keep the heat from the sun. Staff kept saying no AC only “general”. They said it’s cold for Moroccans it they were oblivious to the people who the hotels are for - tourists. The guys who take your bags are rude and horrible people. One of them accused me of not paying the local tax. They also disabled my key a day before. I suspect it was because of the tax which I payed towards the end of my stay. I would not stay here again!

Leisure Partner

10/10

Exceptional

14 Feb 2024

Raymond

Soufiane was courteous and professional and my check in was pleasant and quick !!

Self

10/10

Exceptional

29 Jan 2024

Verified traveler

Ideal hotel for the Marrakech marathon.

Very enjoyable stay close to centers of both old and new parts of the city.
Comfortable room, good, affordable buffet style meals and very pleasant gardens and outdoor area. Dont miss the fresh made donuts for breakfast.

Partner

6/10

Pleasant

28 Jan 2024

Abdulaziz

The hotel is good in general, however the longes and restaurants close too early. Also what bothers me the most was the housekeepers who knocked on my door at 7am thinking the room was vacant and couldn’t went back to sleep.

Leisure Self

8/10

Excellent

11 Dec 2023

Antony

Was exactly what we needed for the souks. Parking for our car. Nice quiet room. Big bed. Clean bathrooms. Nice breakfast

Leisure Partner

8/10

Excellent

05 Dec 2023

Mhamed

The room was more like a 4 stars not 5 stars as they claim.

2/10

Poor

21 Nov 2023

Siddiqur

I would avoid again!

Very tired 3 star hotel at best. Room cleaning staff very inefficient, leave minimal towels, don’t refill shower gel. Everything has to be requested. Provided room with view of a brick wall and road. Air con never worked, when only heat comes out. Location wise very central but for lack of luxury and comfort I would personally avoid!

Requested room change which they resisted upon through out!

This is my personal opinion of this place.

Partner

10/10

Exceptional

16 Nov 2023

Ash

Nice and peaceful

Leisure Self

10/10

Exceptional

16 Nov 2023

Ash

Enjoyed my stay here