Name: El Andalous
Address: Avenue Du President Kennedy, Marrakech, 40000, MA

10/10

Exceptional

22 Jul 2026

Abdelhay

Rooms are clean and good size. You can walk two minutes to the beach. The food choices are excellent and the stuff are professional and helpful

6/10

Pleasant

12 Jul 2026

Marguerite

The hotel overall is good but we had a bad experience. The air conditioning was working poorly in our assigned room and it was very hot. The temp came down 2 degrees in 5 hours. The front desk sent a maintenance person who agreed the AC was not working well but said he could not fix it until the next day. The front desk staff were in disagreement about giving us a new room with working AC. We were given a new room which was fine for two week stay. But not before one staff member tried to insist we stay in the first assigned room. So we had to see two staff members in conflict over our room. We are grateful to the staff who advocated and changed the room.
There were other issues. Despite the website listing laundry, there was no laundry service available and no facilities. In general this is not a problem, it is low season, except for the rudeness of front desk on phone and in person.

The breakfast staff were obliging, breakfast good, and the porters were helpful. The pool was lovely although the website misrepresents the size. Despite that the pool was enjoyable.

I understand people have bad days but they also give bad days. This was not a success.

Family

2/10

Poor

07 Jul 2026

Mounia

I didn't like the food, the service, or the cleanliness, and the price was high.

10/10

Exceptional

06 Jul 2026

Amal

I liked the location of the hotel, and the outdoor pool area

Partner

8/10

Excellent

26 Jun 2026

hala

The hotel's location is perfect, and the staff are very friendly and supportive. The housekeeping is excellent, and the rooms are always kept clean. The only downside is that the hotel could benefit from some refurbishment, particularly the walls and floors, which are starting to show their age.

Family_with_children

8/10

Excellent

23 Jun 2026

stephane

Ok for the price. Nice staff

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Chantal

The pool and the room were amazing, location near everywhere

Friends

10/10

Exceptional

17 Jun 2026

Julia

The hotel location was perfect, friendly staff, the pool very nice

Business Friends

2/10

Poor

13 Jun 2026

Khady

The hotel is well maintained. the front desk staff are not nice, only one lady was extremely nice and professional. They never leave coffee pads after cleaning and you call and ask for them. Even at that they don't bring them, not sure if they didn't have them around the time as was there or if this is common. Not worth the price at all, I have to check out early because i was so annoyed by the way they handle the situation. I couldn't get a refund, they only agreed to give me credit to use in the future. Knowing that i would never go back so that was a total waste.

Partner

10/10

Exceptional

01 Jun 2026

turgut

Clean room, cozy outdoor pool area

Friends

4/10

Poor

28 May 2026

khadija

The unit itself is in poor condition. The room smells, and if you have allergies, you are definitely not in the right place.

Family_with_children

6/10

Pleasant

14 May 2026

Lachezar

Poor breakfast, poor quality of cleaning, very poor customer service.
Price doesn’t respond to quality. Disappointed after 16 years of last visit everything is like it was then . Need renovation. Hotel has a big potential.

Family

6/10

Pleasant

06 May 2026

Fernando

It is ok, rude staff

10/10

Exceptional

21 Apr 2026

Alanna

Clean room, good staff, outdoor pool area cozy

Friends

6/10

Pleasant

15 Apr 2026

yusra

N/p

10/10

Exceptional

13 Apr 2026

Paul

Clean room, friendly staff

Friends

10/10

Exceptional

28 Mar 2026

Salwa

Excellent !!

Friends

10/10

Exceptional

28 Mar 2026

Yanxia

Very good option for a stay in marrakech

Family

10/10

Exceptional

22 Mar 2026

Graham James

Poolside is beautiful, plenty of loungers and umbrellas so that you can make the most of sun or shade. The whole area is kept spotlessly clean by the pool man who is very helpful. The bar staff are very attentive.

Partner

10/10

Exceptional

17 Mar 2026

Mr Shri Gopal

Didn't use the spa as had to pay extra to use. Used the gym which was free for 45 minutes but was only basic. Hotel and staff were very good. Breakfast was really good with plenty of choice.

Self

6/10

Pleasant

10 Mar 2026

Alexis

Very well located — close to the airport and within walking distance of Menara Garden and Memounia Hotel. The hotel is a bit outdated: the room door and toilet were not functioning properly. Breakfast offered plenty of options. The pool is really nice and enjoyable.

Self

10/10

Exceptional

04 Mar 2026

Kenneth

I had a wonderful Hammam & Spa. Rooms were clean & comfortable. Breakfast & restaurants were great. Close to Menara mall & not far from the Medina, so convenient. Hotel is a little dated, but it's clean, comfortable & has everything I wanted out of it.

Friends_and_family Friends

10/10

Exceptional

04 Mar 2026

Chris

Hotel was clean, very nice. Definitely a “hotel” style stay if that’s what you’re looking for in Morocco. You’re not able to check in until 3 PM, thankfully, I was allowed to check in earlier it would’ve been a very long day. All in all I would stay again. Only a five minute Uber to the city square.

10/10

Exceptional

01 Mar 2026

Laurie

Friendly, helpful staff/ great breakfast- wonderful hotel

Partner

2/10

Poor

24 Feb 2026

Sham

Stayed at this hotel for 1night and thank god it was only 1 night. Room 538 AVOID AT ALL COSTS

ROOM: Water from the bath was brown yes brown water, we couldn't have a shower, it was sewage water DISGUSTING. Room was dirty and it looked as if it had not been cleaned as there was hair on the floor and bedding, the bedding was not changed from previous guests, basin and toilet had marks, the door handle had faeces marks, Ants and mosquitos in room and on the beds and bathroom area.

BALCONY AREA: Very small area with a very small table and two chairs. We didn't make use of the balcony because the pigeons had made a home and doing their droppings all over the chairs table floor.

BREAKFAST: Arrived for breakfast at 8am to start our day, well there was nothing to eat for breakfast, apart from brown lettuce leafs and a few olives, I wouldn’t call this breakfast. There were birds flying around the breakfast room, which made it very unhygienic.

POOL AREA: The pool area looked nice, but we never made use of it because the hotel have a dog onsite. I dont want to see a dog running around the pool area and this put us off. STAFF: Rude and obnoxious, We asked if they could change our room and we were told NO. Asked to speak to manager to address issues NO MANAGER. Very unfriendly staff all round. Man on front desk waving his arms, I do not recommend this hotel. There are better hotels out there, STAY AWAY from El Andalous you will be disappointed.

Family

6/10

Pleasant

18 Feb 2026

Anwesha

Room was just ok but lack of amenities for a 4 star property.Some of the staff where good and very child friendly but the restaurant staff specially the live counter one would misbehave. Overall would not recommend or stay again

Family_with_children

8/10

Excellent

14 Feb 2026

Gideon

The overall cleaning is ok, many members of the staff were courteous and willing to help, but some showed signs of stress, e.g. they wouldn't keep up with the guests coming and going for breakfast and the tables needed attention. Also, beverages would contain added sugar, except for the espresso.

Leisure

4/10

Poor

12 Feb 2026

Jyoti

Really outdated property; not very clean either. The rooms are tiny & very basic. We booked for 3 people & asked for a third towel & the staff was upset at that ! Took a long time to just get a towel. Breakfast spread was ok but no variety in fruits. Lift was broken half the times - so had to take the steps from 4th floor ( have knee injury, so that wasnt pleasant) - location is nice

Leisure Family

8/10

Excellent

10 Feb 2026

James

Clean, traditional Moroccan feel to the hotel and rooms, good area, nice pool

10/10

Exceptional

07 Jan 2026

Darcely

Great hotel

Leisure Friends

8/10

Excellent

05 Jan 2026

Bouslham

Staff very helpful

6/10

Pleasant

31 Dec 2025

Rais

We went in December - the heating was not working. They gave us another room on 2nd night. Heating was better but still not enough to feel cosy and warm during our stay. Felt cold throughout our stay and husband got the flu.

Bad:
- Heating not working/sufficient for colder months
- Can hear base sound from Night Club
- No iron in the rooms

Good:
- Beds are comfortable
- Breakfast staff is friendly
- There is a hairdryer in the bathroom
- Outdoor pool is heated to a reasonable temperature

Leisure Family

10/10

Exceptional

24 Dec 2025

Ines

Very good option

Business_and_leisure Family_with_children

2/10

Poor

20 Dec 2025

Trey

I’ve traveled to 20+ countries, and this is honestly one of the worst hotel experiences I’ve had.

The room was not clean when I checked in, which is unacceptable. There was no iron in the room, no hot water and when I asked, no solution was offered. The staff was unfriendly and unhelpful, which made the stay even more uncomfortable.

The most shocking part: a friend came to visit me, and I was told guests are not allowed. Then one staff member asked me for $100 USD to allow my guest to come up to my room. That is completely inappropriate, unprofessional, and felt like an attempted scam.

This experience left a very bad impression of the hotel. I would not recommend staying here, especially if you value cleanliness, basic amenities, transparency, and respectful service.

Leisure Self

10/10

Exceptional

28 Nov 2025

claude

Great staff, breakfast. Close to mall, nice seating around the pool.Wifi inconsistent. Elevator got stuck on floor 0 multiple times. Many extended day tour groups start from here. Overall a good property. We extended our stay at end of tour.

Partner

2/10

Poor

14 Nov 2025

Martin Paul

The rooms are outdated, the bathrooms have a smell to it. Too many bad things to mention

Business_and_leisure Partner

10/10

Exceptional

05 Nov 2025

Iqbal

Good all round services

6/10

Pleasant

29 Oct 2025

Annie

Tried booking direct with hotel but rate was nearly double! Beautiful lobby and pool area. Rooms are clean and comfortable. Restaurant food not great, breakfast could do with more fresh fruit options. Food should be replenished more regularly.

8/10

Excellent

27 Oct 2025

Doug

The front desk was very accommodating when I needed some important documents printed. No one answered the room service phone but the front desk sent a runner to take my order in person.

Self

2/10

Poor

09 Sep 2025

Janet

bad services.

bad rules in the swimming pool about towels, old design of the rooms. poor breakfast,

Self

6/10

Pleasant

08 Sep 2025

Doha

I like the location

Leisure Family

10/10

Exceptional

08 Sep 2025

Dr Moussa

Excellent

Brilliant stay

Friends_and_family Family

10/10

Exceptional

20 Aug 2025

Iqbal

Very good great staff lovey hotel

Leisure

6/10

Pleasant

03 Aug 2025

Shelley

The hotel entrance is very nice. The reception staff are pleasant. The room is very tired. The toilet pedestal is loose. We had to ask for towels for our room. The pool area is tired. The staff working in and around the pool area are totally uninterested in offering any service. The restaurant food is unimaginative. The buffet dinner is actually pretty awful - overcooked fish with numerous bones, chicken drumsticks, meatballs. Definitely not restaurant quality food.

10/10

Exceptional

27 Jun 2025

Fayezah

Excellent stay! The breakfast and dinner is really good and changes daily. The staff are so hospitable and caring. Only thing is there is no iron in the rooms and shower curtain needs changing.

10/10

Exceptional

26 Jun 2025

Tutu

Room was clean and comfortable

Leisure Friends

10/10

Exceptional

23 Jun 2025

Ali

The ideal option for families who are looking for a hotel near everything in Marrakesh

Leisure Family_with_children

10/10

Exceptional

23 Jun 2025

Anas

I was happy for the quality and service of this hotel

Leisure Friends

10/10

Exceptional

20 Jun 2025

heather

We come to marrakesh 2x a year for business and we always stay here - it’s easy nice and clean and the staff is wonderful

Business_and_leisure Partner

8/10

Excellent

04 Jun 2025

Heinrich

Nice location within walking distance to large mosque and souks.

Leisure Family

10/10

Exceptional

05 May 2025

Ali

It's always a pleasure to stay here

Leisure Friends

6/10

Pleasant

02 May 2025

Verified traveler

Average hotel with good staff

Hôtel was a bit dated, but clean and comfortable. Staff very friendly and willing to help.

Good location, only a few minutes walk to Ménara mall.

Half board was breakfast and either lunch or dinner. Very limited choices for vegetarian food - go elsewhere for that.

Self

10/10

Exceptional

24 Apr 2025

Ali

Very good hotel, perfect for family vacations

Business_and_leisure Family

8/10

Excellent

23 Apr 2025

Rodobaldo

Overall this was a good hotel especially for the price. So many things are walkable from here including the Medina, the gueliz area and more

Leisure Friends

10/10

Exceptional

22 Mar 2025

Ali

Very good hotel

Business_and_leisure Family_with_children

10/10

Exceptional

05 Mar 2025

Ali

Very good, worth exploring

Leisure Family

10/10

Exceptional

01 Mar 2025

Ali

Very good experience, well located hotel, big swimming pool

Leisure Family

4/10

Poor

15 Feb 2025

Fouzia

Location only

Leisure Friends

10/10

Exceptional

08 Feb 2025

Ali

Very good hotel to discover

Leisure Family

10/10

Exceptional

28 Jan 2025

Ali

A wonderfull hotel, in the most popular area in Marrakech

10/10

Exceptional

09 Jan 2025

Belouardi

Location and hospitalities best breakfast and others

8/10

Excellent

01 Jan 2025

Diana

We just returned from a lovely few days over New Year in Marrakech. We had a great time and enjoyed our stay at the hotel. After reading others reviews, we managed our expectations for the hotel and enjoyed our stay there.
The positives: the location is great as close enough to the Medina to walk to but in a nice quiet area; the staff were friendly; everywhere was clean; the pool area was lovely; the beds were comfy; shower was hot and strong; the food you could order in the restaurants (which appeared to be the same food in 3 of the 4 restaurants) was good and varied.
The negatives: the buffet breakfast was really very bad; the tv and ac/heating in the room did not work; there were not enough towels in the room (we were 3 in the room but only given 2 towels, despite asking for more) and no facility to make hot drinks in the room, which I wanted as it was a cold time of year, and the plumbing in the rooms was very noisy.
But, on the whole, we had a great stay in Marrakech and thank you to the hotel for hosting us.

Leisure Family_with_children

8/10

Excellent

27 Dec 2024

Mahi

Amazing location and good staff
But wifi is terrible and so is food. Hardly ny breakfast options

Leisure Family_with_children

2/10

Poor

26 Dec 2024

Natalie

Food was appalling and cold. Not a lot of choice. Room wasn't very clean. The spa area was so old and shabby not a place id want to relax in.

Leisure Friends

8/10

Excellent

23 Dec 2024

TAMIL KUMARAN

Nice hospitality.

Leisure Family

6/10

Pleasant

30 Nov 2024

Christina

Good location but the property is quite outdated needs a full refurbishment

Leisure Family

8/10

Excellent

26 Nov 2024

Eduardo

Good if you don't want to be inside the Medina

It's a good hotel for staying in the new part of the city, but the installations need a reform. Breakfast was good and varied and the bed was good, but the morrocan custom of smoking in rooms is a problem. Bathroom is alright but water pressure could be better.
The staff were nice and very helpful!
The pool looks good but we didn't have time to use it, but it certainly was a miss from us as we had to leave earlier than expected.

Partner

6/10

Pleasant

04 Nov 2024

Verified traveler

The room was not as good as the pictures showed on their website. The room was very too basic with old curtains and basic beds and I was overpriced.
The shower curtains are too old and dirty.
The swimming pool is very basic.
The best thing I found there was the service given from the restaurant. The majority of people working there are very friendly and welcoming. They really looked after us.

Friends_and_family Family

8/10

Excellent

02 Nov 2024

Kamran

The Pool was nice and clean

Leisure Self

2/10

Poor

27 Sep 2024

Aziza

It was a terrible experience, the staff at the front desk was horrible time to check in, everything in the room was not working. Fausset, sink, toilet, etc.. will never stay there again

4/10

Poor

10 Sep 2024

Lynne

Basic hotel from 1950s. Breakfast was great, everything else was ok - staff were terrible, sour faces, and had asked for room service which took over an hour - even after my husband went to reception 3 times, and was told to
\"go back to your room\" by the guy there.
We ended up moving to another hotel, and would not recommend this one at all. Pool was also really dirty, scum 20cm along the sides, things floating in it, and slimy on the bottom.

Partner

10/10

Exceptional

03 Sep 2024

Iqbal

Lovely place to stay, feiendly staff excellent customer service.

Leisure Family

6/10

Pleasant

20 Aug 2024

Fatima

The property was clean and the staff quite polite.Except for the beddings that were not regularly changed.

Leisure Family_with_children

8/10

Excellent

17 Aug 2024

Mohamed

Food is not good enough

8/10

Excellent

20 Jul 2024

Saghir

This is a decent hotel in a good location

10/10

Exceptional

13 Jul 2024

sanaa

Great customer service and convenient for shopping, food was good, very welcoming, easy access to amenities and shopping facilities, entertainment places are everywhere near the hotel.

Leisure Friends

10/10

Exceptional

13 Jul 2024

sanaa

Great service they made us feel so welcomed and happy, they tried their best to accommodate any requests and even upgrade my room to pool view at no charge. I stay in this property every time I am in merrakech because it’s convenient and walking distance to everything.

Leisure Friends

4/10

Poor

11 Jul 2024

Emad

The outdoor coffee shop is nice, friendly staff, very relaxing atmosphere. Be sure tou get to know most of the waiting stuff, and most important be sure you get acquainted withtheir hostesses miss Oiam.

Business_and_leisure Friends

8/10

Excellent

02 Jul 2024

William

El Andualous

Convenient location in the new town close to malls etc.
Front desk staff were very helpful. WIFI was pretty hit and miss.
The pool area is nice but could maybe have more shade.
We had a nice meal outside at the terrace restaurant although service could have been quicker. would maybe have been less haphazard if Morocco hadnt been playing football on the TV.
Breakfast was a bit understaffed with long ques at cooking stations and towards the end of service a lot of items had run out.

Friends_and_family Family

10/10

Exceptional

12 Jun 2024

LAURAANN

After a 3 day sahara adventure I fell extremely ill. The hotel looked for a doctor for me and eventually ran to the pharmacy to put up my antbx.

Leisure Self

10/10

Exceptional

11 Jun 2024

Hlalia

I like everything, staff , service .......

Leisure

10/10

Exceptional

22 May 2024

Geogy

Great place

8/10

Excellent

19 Apr 2024

Angélique Joséphine

Tres bon hotel, personnel au top, propreté impeccable, le seul bémol est l'alcool qui coute cher.

Leisure Family

10/10

Exceptional

19 Mar 2024

Wayne

Upscale a taste of the old and new.

Very Nice Hotel….. it was a mixture of old and new. Enjoyed it very much, especially the breakfast service people. They were very friendly and proactively helpful.

Partner

8/10

Excellent

19 Mar 2024

Mary

Great location

Overall, this hotel offers a fantastic location and excellent staff. However, the experience is marred by the terrible AC noise in the bedrooms, as well as the lack of sound insulation that allows guests to hear neighbors showering or flushing toilets.

Friends_and_family Family

8/10

Excellent

11 Feb 2024

suryaveer

On average

Business Self

4/10

Poor

28 Jan 2024

Faris

Loud music from the restaurant/club next door not good for when you’re trying to sleep

Leisure Family

8/10

Excellent

15 Dec 2023

Shahab

Very comfortable stay.

8/10

Excellent

05 Nov 2023

Mustak

Good

A wonderful stay , perfect location . Rooms bit dated but worked.

Self

2/10

Poor

28 Sep 2023

Jabhar

I recently stayed here and had the worst service in my whole entire life! the guys at the front of house in reception were just terrible. I paid upon arrival for my booking and then paid separate in cash for the city taxes. Whilst my stay the staff in reception called my room constantly asking me to confirm my reservation, the staff even opened my room door to ask me the same question at 08:30am the next morning whilst I was sleeping. I was not happy also the night before hand a women randomly at night tried to enter my room claiming it was her room given to her by the reception. Again I was not happy that a random women tried to enter my room. Each time I passed the reception they asked me to pay the city taxes which I already paid in addition to my room booking on arrival in cash 33dhs.The constant errors by the reception team was unforgivable, not professional! When I asked for a manager they made me wait 2 hours in the lobby, however nobody ever came to me to listen to my issues so I just left to hotel. The reception staff are liars and will cover for each other lies beware! Don’t bother staying here there was too many issues with service and staff. I waited 1 hour for an iron one day and also room service never answered my calls, i had to go downstairs to the bar to pay for the water. Honestly do not waste your money to stay here! The way the staff constantly called me and entered my room really made me feel uncomfortable it felt like harassment! Very unprofessional

Leisure Partner

6/10

Pleasant

16 Sep 2023

Abdellatif

El Andalous is an aging hotel that could use some serious renovations and upgrades to the rooms and public areas. It’s a walkable distance to Jemaa El Fna and has a very large outdoor pool with bar service. The buffet breakfast is good and it’s nice to see they don’t scrimp on serving large quantities of delicious freshly squeezed orange juice.

Leisure Partner

8/10

Excellent

03 Sep 2023

Karolina

Lovely property, very clean with a nice big pool. There is however limited amount of beds by the pool so you need yo go early to save a bed. Reception staff is very helpful and friendly and will print a boarding pass for you for the flight back.

The breakfast has great selection of pastries but other food selection isn’t great. The roadworks around the hotel meant being woken up by drilling every day so not very pleasant. The wifi in the hotel is also pretty bad

Leisure Friends

4/10

Poor

15 Aug 2023

Fatima

The reception was terrible, so slow even if you reserved days before still have to wait crasy

2/10

Poor

23 Jul 2023

Issam

Customer service terrible it took them 2 days to bring me the batteries for the remote control. The rooms are outdated and could use some renovation. Towels are very old. No body lotion provided. You will need to put 100 DH for each towel at the pool as safe deposit. Some staff are nice but some needs some trainings on how to treat their gusts.

8/10

Excellent

23 Jul 2023

Abderrafie

The location was great

8/10

Excellent

18 Jun 2023

Abdelmajid

I do recommend this hotel wonderful place to stay and spend very good time

10/10

Exceptional

08 Jun 2023

David

Nice size room, all facilities worked well. Great staff. Nice pool

Leisure Self

8/10

Excellent

23 Mar 2023

Kyle

Wonderful hotel in the heart of the medina. Beautiful historic building and nice rooms. Perfect location for visiting the medina and a short walk to the Corniche/beach. Many restaurants right nearby. Breakfast is decent, but not the highlight. The staff are wonderful and all are fluent in Arabic, French, and Spanish and although not all of the staff are fluent in English, most also speak some. They are also very helpful in arranging taxis for you. But the one negative is that it is loud. Being right in the heart of the old quarter in a city that stays up late means that it can be a bit loud until midnight or even later. But that's really the only negative.

Leisure Partner

10/10

Exceptional

09 Mar 2023

Hassan

Very nice location and friendly staff!

Leisure Family

10/10

Exceptional

06 Jan 2023

Si Ahmed

Happy for this stay and i want to do it again