El Andalous

Morocco , Marrakech
MARRAKECH, Avenue Du President Kennedy
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100 reviews shown

6/10

Pleasant

10 Mar 2026

Alexis

Very well located — close to the airport and within walking distance of Menara Garden and Memounia Hotel. The hotel is a bit outdated: the room door and toilet were not functioning properly. Breakfast offered plenty of options. The pool is really nice and enjoyable.

Self

10/10

Exceptional

04 Mar 2026

Kenneth

I had a wonderful Hammam & Spa. Rooms were clean & comfortable. Breakfast & restaurants were great. Close to Menara mall & not far from the Medina, so convenient. Hotel is a little dated, but it's clean, comfortable & has everything I wanted out of it.

Friends_and_family Friends

10/10

Exceptional

04 Mar 2026

Chris

Hotel was clean, very nice. Definitely a “hotel” style stay if that’s what you’re looking for in Morocco. You’re not able to check in until 3 PM, thankfully, I was allowed to check in earlier it would’ve been a very long day. All in all I would stay again. Only a five minute Uber to the city square.

10/10

Exceptional

01 Mar 2026

Laurie

Friendly, helpful staff/ great breakfast- wonderful hotel

Partner

2/10

Poor

24 Feb 2026

Sham

Stayed at this hotel for 1night and thank god it was only 1 night. Room 538 AVOID AT ALL COSTS

ROOM: Water from the bath was brown yes brown water, we couldn't have a shower, it was sewage water DISGUSTING. Room was dirty and it looked as if it had not been cleaned as there was hair on the floor and bedding, the bedding was not changed from previous guests, basin and toilet had marks, the door handle had faeces marks, Ants and mosquitos in room and on the beds and bathroom area.

BALCONY AREA: Very small area with a very small table and two chairs. We didn't make use of the balcony because the pigeons had made a home and doing their droppings all over the chairs table floor.

BREAKFAST: Arrived for breakfast at 8am to start our day, well there was nothing to eat for breakfast, apart from brown lettuce leafs and a few olives, I wouldn’t call this breakfast. There were birds flying around the breakfast room, which made it very unhygienic.

POOL AREA: The pool area looked nice, but we never made use of it because the hotel have a dog onsite. I dont want to see a dog running around the pool area and this put us off. STAFF: Rude and obnoxious, We asked if they could change our room and we were told NO. Asked to speak to manager to address issues NO MANAGER. Very unfriendly staff all round. Man on front desk waving his arms, I do not recommend this hotel. There are better hotels out there, STAY AWAY from El Andalous you will be disappointed.

Family

6/10

Pleasant

18 Feb 2026

Anwesha

Room was just ok but lack of amenities for a 4 star property.Some of the staff where good and very child friendly but the restaurant staff specially the live counter one would misbehave. Overall would not recommend or stay again

Family_with_children

8/10

Excellent

14 Feb 2026

Gideon

The overall cleaning is ok, many members of the staff were courteous and willing to help, but some showed signs of stress, e.g. they wouldn't keep up with the guests coming and going for breakfast and the tables needed attention. Also, beverages would contain added sugar, except for the espresso.

Leisure

4/10

Poor

12 Feb 2026

Jyoti

Really outdated property; not very clean either. The rooms are tiny & very basic. We booked for 3 people & asked for a third towel & the staff was upset at that ! Took a long time to just get a towel. Breakfast spread was ok but no variety in fruits. Lift was broken half the times - so had to take the steps from 4th floor ( have knee injury, so that wasnt pleasant) - location is nice

Leisure Family

8/10

Excellent

10 Feb 2026

James

Clean, traditional Moroccan feel to the hotel and rooms, good area, nice pool

10/10

Exceptional

07 Jan 2026

Darcely

Great hotel

Leisure Friends

8/10

Excellent

05 Jan 2026

Bouslham

Staff very helpful

6/10

Pleasant

31 Dec 2025

Rais

We went in December - the heating was not working. They gave us another room on 2nd night. Heating was better but still not enough to feel cosy and warm during our stay. Felt cold throughout our stay and husband got the flu.

Bad:
- Heating not working/sufficient for colder months
- Can hear base sound from Night Club
- No iron in the rooms

Good:
- Beds are comfortable
- Breakfast staff is friendly
- There is a hairdryer in the bathroom
- Outdoor pool is heated to a reasonable temperature

Family

10/10

Exceptional

24 Dec 2025

Ines

Very good option

Business_and_leisure Family_with_children

2/10

Poor

20 Dec 2025

Trey

I’ve traveled to 20+ countries, and this is honestly one of the worst hotel experiences I’ve had.

The room was not clean when I checked in, which is unacceptable. There was no iron in the room, no hot water and when I asked, no solution was offered. The staff was unfriendly and unhelpful, which made the stay even more uncomfortable.

The most shocking part: a friend came to visit me, and I was told guests are not allowed. Then one staff member asked me for $100 USD to allow my guest to come up to my room. That is completely inappropriate, unprofessional, and felt like an attempted scam.

This experience left a very bad impression of the hotel. I would not recommend staying here, especially if you value cleanliness, basic amenities, transparency, and respectful service.

Leisure Self

10/10

Exceptional

28 Nov 2025

claude

Great staff, breakfast. Close to mall, nice seating around the pool.Wifi inconsistent. Elevator got stuck on floor 0 multiple times. Many extended day tour groups start from here. Overall a good property. We extended our stay at end of tour.

Partner

2/10

Poor

14 Nov 2025

Martin Paul

The rooms are outdated, the bathrooms have a smell to it. Too many bad things to mention

Business_and_leisure Partner

10/10

Exceptional

05 Nov 2025

Iqbal

Good all round services

6/10

Pleasant

29 Oct 2025

Annie

Tried booking direct with hotel but rate was nearly double! Beautiful lobby and pool area. Rooms are clean and comfortable. Restaurant food not great, breakfast could do with more fresh fruit options. Food should be replenished more regularly.

8/10

Excellent

27 Oct 2025

Doug

The front desk was very accommodating when I needed some important documents printed. No one answered the room service phone but the front desk sent a runner to take my order in person.

Self

2/10

Poor

09 Sep 2025

Janet

bad services.

bad rules in the swimming pool about towels, old design of the rooms. poor breakfast,

Self

6/10

Pleasant

08 Sep 2025

Doha

I like the location

Leisure Family

10/10

Exceptional

08 Sep 2025

Dr Moussa

Excellent

Brilliant stay

Friends_and_family Family

10/10

Exceptional

20 Aug 2025

Iqbal

Very good great staff lovey hotel

Leisure

6/10

Pleasant

03 Aug 2025

Shelley

The hotel entrance is very nice. The reception staff are pleasant. The room is very tired. The toilet pedestal is loose. We had to ask for towels for our room. The pool area is tired. The staff working in and around the pool area are totally uninterested in offering any service. The restaurant food is unimaginative. The buffet dinner is actually pretty awful - overcooked fish with numerous bones, chicken drumsticks, meatballs. Definitely not restaurant quality food.

10/10

Exceptional

27 Jun 2025

Fayezah

Excellent stay! The breakfast and dinner is really good and changes daily. The staff are so hospitable and caring. Only thing is there is no iron in the rooms and shower curtain needs changing.

10/10

Exceptional

26 Jun 2025

Tutu

Room was clean and comfortable

Leisure Friends

10/10

Exceptional

23 Jun 2025

Ali

The ideal option for families who are looking for a hotel near everything in Marrakesh

Leisure Family_with_children

10/10

Exceptional

23 Jun 2025

Anas

I was happy for the quality and service of this hotel

Leisure Friends

10/10

Exceptional

20 Jun 2025

heather

We come to marrakesh 2x a year for business and we always stay here - it’s easy nice and clean and the staff is wonderful

Business_and_leisure Partner

8/10

Excellent

04 Jun 2025

Heinrich

Nice location within walking distance to large mosque and souks.

Leisure Family

10/10

Exceptional

05 May 2025

Ali

It's always a pleasure to stay here

Leisure Friends

6/10

Pleasant

02 May 2025

Verified traveler

Average hotel with good staff

Hôtel was a bit dated, but clean and comfortable. Staff very friendly and willing to help.

Good location, only a few minutes walk to Ménara mall.

Half board was breakfast and either lunch or dinner. Very limited choices for vegetarian food - go elsewhere for that.

Self

10/10

Exceptional

24 Apr 2025

Ali

Very good hotel, perfect for family vacations

Business_and_leisure Family

8/10

Excellent

23 Apr 2025

Rodobaldo

Overall this was a good hotel especially for the price. So many things are walkable from here including the Medina, the gueliz area and more

Leisure Friends

10/10

Exceptional

22 Mar 2025

Ali

Very good hotel

Business_and_leisure Family_with_children

10/10

Exceptional

05 Mar 2025

Ali

Very good, worth exploring

Leisure Family

10/10

Exceptional

01 Mar 2025

Ali

Very good experience, well located hotel, big swimming pool

Leisure Family

4/10

Poor

15 Feb 2025

Fouzia

Location only

Leisure Friends

10/10

Exceptional

08 Feb 2025

Ali

Very good hotel to discover

Leisure Family

10/10

Exceptional

28 Jan 2025

Ali

A wonderfull hotel, in the most popular area in Marrakech

10/10

Exceptional

09 Jan 2025

Belouardi

Location and hospitalities best breakfast and others

8/10

Excellent

01 Jan 2025

Diana

We just returned from a lovely few days over New Year in Marrakech. We had a great time and enjoyed our stay at the hotel. After reading others reviews, we managed our expectations for the hotel and enjoyed our stay there.
The positives: the location is great as close enough to the Medina to walk to but in a nice quiet area; the staff were friendly; everywhere was clean; the pool area was lovely; the beds were comfy; shower was hot and strong; the food you could order in the restaurants (which appeared to be the same food in 3 of the 4 restaurants) was good and varied.
The negatives: the buffet breakfast was really very bad; the tv and ac/heating in the room did not work; there were not enough towels in the room (we were 3 in the room but only given 2 towels, despite asking for more) and no facility to make hot drinks in the room, which I wanted as it was a cold time of year, and the plumbing in the rooms was very noisy.
But, on the whole, we had a great stay in Marrakech and thank you to the hotel for hosting us.

Leisure Family_with_children

8/10

Excellent

27 Dec 2024

Mahi

Amazing location and good staff
But wifi is terrible and so is food. Hardly ny breakfast options

Leisure Family_with_children

2/10

Poor

26 Dec 2024

Natalie

Food was appalling and cold. Not a lot of choice. Room wasn't very clean. The spa area was so old and shabby not a place id want to relax in.

Leisure Friends

8/10

Excellent

23 Dec 2024

TAMIL KUMARAN

Nice hospitality.

Leisure Family

6/10

Pleasant

30 Nov 2024

Christina

Good location but the property is quite outdated needs a full refurbishment

Leisure Family

8/10

Excellent

26 Nov 2024

Eduardo

Good if you don't want to be inside the Medina

It's a good hotel for staying in the new part of the city, but the installations need a reform. Breakfast was good and varied and the bed was good, but the morrocan custom of smoking in rooms is a problem. Bathroom is alright but water pressure could be better.
The staff were nice and very helpful!
The pool looks good but we didn't have time to use it, but it certainly was a miss from us as we had to leave earlier than expected.

Partner

6/10

Pleasant

04 Nov 2024

Verified traveler

The room was not as good as the pictures showed on their website. The room was very too basic with old curtains and basic beds and I was overpriced.
The shower curtains are too old and dirty.
The swimming pool is very basic.
The best thing I found there was the service given from the restaurant. The majority of people working there are very friendly and welcoming. They really looked after us.

Friends_and_family Family

8/10

Excellent

02 Nov 2024

Kamran

The Pool was nice and clean

Leisure Self

2/10

Poor

27 Sep 2024

Aziza

It was a terrible experience, the staff at the front desk was horrible time to check in, everything in the room was not working. Fausset, sink, toilet, etc.. will never stay there again

4/10

Poor

10 Sep 2024

Lynne

Basic hotel from 1950s. Breakfast was great, everything else was ok - staff were terrible, sour faces, and had asked for room service which took over an hour - even after my husband went to reception 3 times, and was told to
\"go back to your room\" by the guy there.
We ended up moving to another hotel, and would not recommend this one at all. Pool was also really dirty, scum 20cm along the sides, things floating in it, and slimy on the bottom.

Partner

10/10

Exceptional

03 Sep 2024

Iqbal

Lovely place to stay, feiendly staff excellent customer service.

Leisure Family

6/10

Pleasant

20 Aug 2024

Fatima

The property was clean and the staff quite polite.Except for the beddings that were not regularly changed.

Leisure Family_with_children

8/10

Excellent

17 Aug 2024

Mohamed

Food is not good enough

8/10

Excellent

20 Jul 2024

Saghir

This is a decent hotel in a good location

10/10

Exceptional

13 Jul 2024

sanaa

Great customer service and convenient for shopping, food was good, very welcoming, easy access to amenities and shopping facilities, entertainment places are everywhere near the hotel.

Leisure Friends

10/10

Exceptional

13 Jul 2024

sanaa

Great service they made us feel so welcomed and happy, they tried their best to accommodate any requests and even upgrade my room to pool view at no charge. I stay in this property every time I am in merrakech because it’s convenient and walking distance to everything.

Leisure Friends

4/10

Poor

11 Jul 2024

Emad

The outdoor coffee shop is nice, friendly staff, very relaxing atmosphere. Be sure tou get to know most of the waiting stuff, and most important be sure you get acquainted withtheir hostesses miss Oiam.

Business_and_leisure Friends

8/10

Excellent

02 Jul 2024

William

El Andualous

Convenient location in the new town close to malls etc.
Front desk staff were very helpful. WIFI was pretty hit and miss.
The pool area is nice but could maybe have more shade.
We had a nice meal outside at the terrace restaurant although service could have been quicker. would maybe have been less haphazard if Morocco hadnt been playing football on the TV.
Breakfast was a bit understaffed with long ques at cooking stations and towards the end of service a lot of items had run out.

Friends_and_family Family

10/10

Exceptional

12 Jun 2024

LAURAANN

After a 3 day sahara adventure I fell extremely ill. The hotel looked for a doctor for me and eventually ran to the pharmacy to put up my antbx.

Leisure Self

10/10

Exceptional

11 Jun 2024

Hlalia

I like everything, staff , service .......

Leisure

10/10

Exceptional

22 May 2024

Geogy

Great place

8/10

Excellent

19 Apr 2024

Angélique Joséphine

Tres bon hotel, personnel au top, propreté impeccable, le seul bémol est l'alcool qui coute cher.

Leisure Family

10/10

Exceptional

19 Mar 2024

Wayne

Upscale a taste of the old and new.

Very Nice Hotel….. it was a mixture of old and new. Enjoyed it very much, especially the breakfast service people. They were very friendly and proactively helpful.

Partner

8/10

Excellent

19 Mar 2024

Mary

Great location

Overall, this hotel offers a fantastic location and excellent staff. However, the experience is marred by the terrible AC noise in the bedrooms, as well as the lack of sound insulation that allows guests to hear neighbors showering or flushing toilets.

Friends_and_family Family

8/10

Excellent

11 Feb 2024

suryaveer

On average

Business Self

4/10

Poor

28 Jan 2024

Faris

Loud music from the restaurant/club next door not good for when you’re trying to sleep

Leisure Family

8/10

Excellent

15 Dec 2023

Shahab

Very comfortable stay.

8/10

Excellent

05 Nov 2023

Mustak

Good

A wonderful stay , perfect location . Rooms bit dated but worked.

Self

2/10

Poor

28 Sep 2023

Jabhar

I recently stayed here and had the worst service in my whole entire life! the guys at the front of house in reception were just terrible. I paid upon arrival for my booking and then paid separate in cash for the city taxes. Whilst my stay the staff in reception called my room constantly asking me to confirm my reservation, the staff even opened my room door to ask me the same question at 08:30am the next morning whilst I was sleeping. I was not happy also the night before hand a women randomly at night tried to enter my room claiming it was her room given to her by the reception. Again I was not happy that a random women tried to enter my room. Each time I passed the reception they asked me to pay the city taxes which I already paid in addition to my room booking on arrival in cash 33dhs.The constant errors by the reception team was unforgivable, not professional! When I asked for a manager they made me wait 2 hours in the lobby, however nobody ever came to me to listen to my issues so I just left to hotel. The reception staff are liars and will cover for each other lies beware! Don’t bother staying here there was too many issues with service and staff. I waited 1 hour for an iron one day and also room service never answered my calls, i had to go downstairs to the bar to pay for the water. Honestly do not waste your money to stay here! The way the staff constantly called me and entered my room really made me feel uncomfortable it felt like harassment! Very unprofessional

Leisure Partner

6/10

Pleasant

16 Sep 2023

Abdellatif

El Andalous is an aging hotel that could use some serious renovations and upgrades to the rooms and public areas. It’s a walkable distance to Jemaa El Fna and has a very large outdoor pool with bar service. The buffet breakfast is good and it’s nice to see they don’t scrimp on serving large quantities of delicious freshly squeezed orange juice.

Leisure Partner

8/10

Excellent

03 Sep 2023

Karolina

Lovely property, very clean with a nice big pool. There is however limited amount of beds by the pool so you need yo go early to save a bed. Reception staff is very helpful and friendly and will print a boarding pass for you for the flight back.

The breakfast has great selection of pastries but other food selection isn’t great. The roadworks around the hotel meant being woken up by drilling every day so not very pleasant. The wifi in the hotel is also pretty bad

Leisure Friends

4/10

Poor

15 Aug 2023

Fatima

The reception was terrible, so slow even if you reserved days before still have to wait crasy

2/10

Poor

23 Jul 2023

Issam

Customer service terrible it took them 2 days to bring me the batteries for the remote control. The rooms are outdated and could use some renovation. Towels are very old. No body lotion provided. You will need to put 100 DH for each towel at the pool as safe deposit. Some staff are nice but some needs some trainings on how to treat their gusts.

8/10

Excellent

23 Jul 2023

Abderrafie

The location was great

8/10

Excellent

18 Jun 2023

Abdelmajid

I do recommend this hotel wonderful place to stay and spend very good time

10/10

Exceptional

08 Jun 2023

David

Nice size room, all facilities worked well. Great staff. Nice pool

Leisure Self

8/10

Excellent

23 Mar 2023

Kyle

Wonderful hotel in the heart of the medina. Beautiful historic building and nice rooms. Perfect location for visiting the medina and a short walk to the Corniche/beach. Many restaurants right nearby. Breakfast is decent, but not the highlight. The staff are wonderful and all are fluent in Arabic, French, and Spanish and although not all of the staff are fluent in English, most also speak some. They are also very helpful in arranging taxis for you. But the one negative is that it is loud. Being right in the heart of the old quarter in a city that stays up late means that it can be a bit loud until midnight or even later. But that's really the only negative.

Leisure Partner

10/10

Exceptional

09 Mar 2023

Hassan

Very nice location and friendly staff!

Leisure Family

10/10

Exceptional

06 Jan 2023

Si Ahmed

Happy for this stay and i want to do it again

Friends_and_family Friends

8/10

Excellent

16 Dec 2022

Wanjiru

I enjoyed my stay here. My observations;

The Hotel was ok, the rooms are comfortable and kept clean. I noted that they don't give shampoo and drinking water. The hotel location is good, it is near the Palais De congress, which was good. It is also near the Menara Mall which has a supermarket and restaurants. The hotel has a variety of restaurants and a club.
The Gym is small, few machines and free weights (enough for a basic workout) but hotel residents have to pay for it $9 per session- which i found odd - why don't you include it as the room fee? and then it opens at 9am - 9pm, which may not work for people who are here for work and prefer a morning workout.
The breakfast is good - it has a variety of things, and as a foreigner, i was happy to try local foods - the Moroccan crepe is like Chapati, soft and layered - its so nice! Their Mint tea is very refreshing. The menu was the same for the 7 days I was there, I recommend changing it up a bit, even though many clients may stay one or two days.
the service was good, their staff are very friendly and helpful, which helped.

Business

8/10

Excellent

07 Sep 2022

Colleen

Lovely old fashioned hotel. Beds were VERY firm. A/C dripped, but it worked great. Gorgeous pool but didn’t swim. Lovely breakfast. Nice service.

Leisure Partner

4/10

Poor

23 Aug 2022

Arif

Staff are brilliant friendly and always ready to help, but the hotel needs a deep clean from top to bottom.

Friends_and_family Family

2/10

Poor

02 Aug 2021

Verified traveler

Old hotel , service was correct , but is not as 4 star hotel, old instalatiin without renovation , we miuved to an other jotel after 3 nights , and the new ine was as pic shows nit like this one, pic are bulshiit

Leisure Family_with_children

8/10

Excellent

26 Feb 2020

Qurat

Ok experience

Mostly an amazing experience. The food was pricey so my advice is to go out and eat much cheaper. The room had a smell and ironing service was terrible so just take your own iron lol.

Friends_and_family Family

4/10

Poor

07 Jan 2020

Anita

The overall experience was not good, my husband and I were forced to sleep on a different bed because the hotel could not get us a king/queen size bed room (note that the room was reserved in October 2019 for two nights in Jan 1 &2 2020). Not sure how much more notice would have qualified us to get a decent king or even queen size room!

We were told we would get another room the next day but we were literally ignored the next morning-not so great service. However, one of the staff member was very king to us (greeted us at the taxi, took our luggage in our room, would even open the door every time he would see us coming).

Leisure Partner

4/10

Poor

05 Dec 2019

Verified traveler

disappointed

This would be our first trip to Morocco and this hotel looked so nice , ideal to want we were looking for
It looked beautiful to me on the pictures and I was hoping that I would enjoyed a
Relaxed stay But it became a nightmare after i checked in
please to anyone do not stay at this hotel please I repeat :
do not stay at this hotel in Marakesh Morocco.
For this price you can get other hotels or newer hotels with a better accommodations This booking at the El andalous lounge and spa hotel was a huge mistake ad i end up loosing my money on the booking because of their policy.
I have no words to describe how people can fool others by placing outdated pictures on a hotel site as famous as hotel.com
but it needs to be put out because I booked this hotel for six nights and I even booked two rooms to be comfortable because on hotels.com
I saw all these beautiful pictures of beautiful bedrooms and bathrooms of this hotel El andalous but definitely this hotel is in desperate need for renovation.
Specially the bedrooms and bathrooms and the pool area.
So please people do not be fooled by pictures
I was fooled by outdated pictures but the real thing is different
as soon as I arrived not even stepping inside I was asking my daughters if this was the right hotel ??
Did the taxi driver drop us somewhere else ??
I couldn’t believe that this was the hotel I booked !!
At the front desk the first thing I asked the receptionist was if this was the el andalous hotel lounge and spa?

Friends_and_family Family

2/10

Poor

19 Nov 2019

Verified traveler

Everything was very bad and dont like staff service very bad

Leisure Family_with_children

6/10

Pleasant

29 Sep 2019

Unhappy

This was a nice hotel and the rooms are very nice clean. All the employees were nice with the exception of the front desk. Rude, condescending and not helpful at all.

I asked for guidance for my lost luggage and basically was told to go the airport -- I had just come from the airport.

My keycard did not work, after my 5th time of going down was told not to come down anymore and to ask a cleaning person for help going into my room. Also, he blamed me for the issue. The next day, another guest had the same problem as me and was given a regular key which I asked for the same and received -- why did he not do this the day before????

When my card got eaten by the ATM and I went and reported it; I just got a shoulder shrug and Madame it's Sunday. I just wanted them to put a sign so someone else did not have the same problem.

It's too bad, because it was a nice place to stay, but I would never go back and get treated poorly like this again.

Leisure Self

6/10

Pleasant

26 Sep 2019

Verified traveler

The pool is good and the breakfast was decent. Check in was good but the room was ran down and not clean. The show curtain had blood all over and the room seemed old and in need of updating, along with the air conditioner not working in our room.
The one good thing was the beds weren’t totally like sleeping on concrete like the other beds in Morocco and it looks pretty good from the outside.
Just a side note if this is the first time going to Morocco every person will ask you if it’s your first time and then try to take advantage of you! So much pressure and price hiking for tourists! Rule of thumb only pay 1/3 of what they start with... They are masters of ripping you off and acting like jerks!!!

Leisure Family

6/10

Pleasant

14 Sep 2019

The hotel staff is very friendly and helpful
Pool is nice, Spa was good as I got a massage
Rooms are clean

No WiFi access in the lobby but you have WiFi in your room

Business_and_leisure Self

6/10

Pleasant

09 Sep 2019

I used to go to this hotel back in the 80s and 90s. Unfortunately, it’s become a run down property, breakfast is just ok, service is below ok.

Asked for a pool towel and was asked to pay 100 dirhams ($10) as a refundable deposit to get a towel, but other guests were handed towels without paying a deposit. Go figure!

The only good thing about the hotel is its location

Friends_and_family Family

8/10

Excellent

13 Jul 2019

Verified traveler

Room needs some updating.
But overall hotel was nice.

8/10

Excellent

12 Jul 2019

ABDELHAKIM

un séjour formidable

C’était un séjour formidable dans un grand Hotel au sens vrai du terme,le chambre sont larges et propre,le service était à la hauteur,et les employers étaient très aimable.

Family

2/10

Poor

01 Jul 2019

Verified traveler

After putting up with the poor service for two nights, I did not feel like they could look after my best interests, I insisted on checking out.

I found another hotel on Expedia and moved the same morning.

Business

6/10

Pleasant

28 Jun 2019

Shujaur

Ok for the price

Stayed with my family of 2 adults and 2 children, check in was quick our room was provided at 12 o’clock well before the check in time of 2pm. I would give this hotel 3 stars as no kettle or bottled water was provided which was quite unexpected also room was smaller then usual. Swimming pool was excellent, breakfast was ok, hotel is well decorated throughout, exchange rate was good. We requested a quiet room as we had children which was provided, we paid £126 for 2 nights.

Family

8/10

Excellent

17 Jun 2019

Verified traveler

So nice to be able to stay by the pool even after check-out, waiting to go to the airport! Also, a nice spa-department!
A big, nice hotel, although a bit faded. The bed could have been a bit more comfy.

10/10

Exceptional

16 Jun 2019

Verified traveler

Its clean just when i flushed the toilet it was noisy.

Leisure

6/10

Pleasant

24 May 2019

Verified traveler

I only stayed here for a couple of days after trekking, so the hotel was only a base.
However, the rooms were dated and a little dirty. Especially the bathroom.
We had issues with the shower, the plugs and had to ask for towel replacements, safe didn’t work.
The food took a very long time to arrive at lunch and even for the order wrong and missed items from my friends order.

If it’s just a base hotel that you want then this hotel will suffice, if you are using it as a holiday destination then I would perhaps consider another alternative.

Leisure Self

6/10

Pleasant

21 May 2019

Verified traveler

Bad wifi and pretty ordinary customer service