Name: La Mamounia
Address: Av Bab Jdid, Marrakesch, 40 000, MA

10/10

Exceptional

30 Jul 2026

David

Highly recommend

10/10

Exceptional

27 Jul 2026

Nour

Everything about our stay here was amazing. The customer service was top-notch, and the luxury rooms were the best. The service was exceptional, making it an unforgettable experience. .

10/10

Exceptional

12 Jul 2026

Jane

Sublime!

Partner

2/10

Poor

30 Jun 2026

Broosk

I considered several hotels for this trip but ultimately chose La Mamounia because of its reputation as one of Marrakech's most iconic hotels, despite it being at a much higher price point. Unfortunately, it was a real disappointment.

Throughout my stay, I couldn't shake the feeling that I was being watched. There seemed to be security everywhere, and rather than feeling looked after, I felt like I was constantly being monitored. It created a very uncomfortable atmosphere and made it difficult to relax.

The biggest disappointment came on my final day. I asked if a late check-out was possible and was told noon was the latest available, which I completely understood. I then asked if I could stay in the lobby or continue using the hotel's facilities until I needed to leave for the airport. To my surprise, I was told no and was essentially asked to leave the property once I had checked out.

For a hotel of this reputation and price, I expected much better hospitality. Luxury isn't just about beautiful surroundings, it's about making guests feel welcome. Sadly, that wasn't my experience here, and I left feeling disappointed rather than looked after. I wouldn't choose to stay here again.

10/10

Exceptional

29 Jun 2026

Shreeprakash

Excellent property and staff miss meena and Ekram was extremely helpful

Partner

10/10

Exceptional

26 Jun 2026

Claudia

It’s a beautiful hotel. Not a road or anything traditional, but absolutely spectacular with the service being top notch. If you want unique, this isn’t it but if you want perfection. This is it.

Partner

10/10

Exceptional

01 Jun 2026

Can

Excellent

Partner

10/10

Exceptional

26 May 2026

Thomas

Loved the restaurants and the staff. Excellent Raib upon arrival. Very attentive and the place was very busy but our room was still quiet. Nice room. Would recommend.

Partner

8/10

Excellent

15 Apr 2026

Susan Alice

My room was freezing cold. Unfortunately the radiator from 1920 didn’t work. The engineer made 4 trips with different tools at 11:00 at night but still couldn’t get it to work. I slept in my clothes. The shower was lovely but seriously flooded the bathroom with 3 inches of water. My chicken dinner at the Asian restaurant was undercooked which is a recipe for serious illness and rice was $15 extra. Not great value for your money. .the security was oppressive until I understood why and then it was much appreciated.
The comped my drink but still

Self

4/10

Poor

14 Apr 2026

Maurice

My bed mattress was so soft that I woke up next day with a very serious back pain. Not good when a week of golf is following your stay at this prestigious hotel. I ask them to correct it , and they did changed the mattress promptly.
Nevertheless , such a high rated hotel ( and high cost one) should not accept from their staff a badly used mattress to the point where it is ruined down.
Another détail: you flush the toilet, yet it does not eliminate the paper still floating after 2-3 flushes. Hum…..

10/10

Exceptional

09 Apr 2026

Susan

Wonderful staff. Beautiful, historic property

Partner

6/10

Pleasant

02 Apr 2026

Maciej

The hotel is very beautiful with absolutely stunning gardens – the grounds really make a big impression and create a wonderful atmosphere. The food is very good and the staff is polite and friendly.
However, you need to be very careful with room location. Rooms not facing the garden are very noisy, which can significantly affect the stay. Communication by email is also quite poor – we never received replies to some of our emails, including one regarding flowers that were delivered to the hotel and were unfortunately of very poor quality.
Overall, we have mixed feelings. On one hand, it is a wonderful and impressive hotel, especially because of the gardens. On the other hand, small issues like noise and lack of email communication negatively affect the overall experience. We would still recommend the hotel, but strongly advise choosing a garden-facing room and confirming important requests in advance.

Friends_and_family Friends

10/10

Exceptional

08 Mar 2026

Ahmad

One of the best hotels in the world

Self

10/10

Exceptional

08 Mar 2026

Io

Our stay at La Mamounia was overall a beautiful experience. The property is stunning, the gardens magical, and the service throughout the hotel warm and attentive. I was also pleasantly surprised with a thoughtful birthday gesture of cake and champagne, which was greatly appreciated.

Upon arrival we were initially taken to a room without a balcony, although that was not the category we had booked. However, we were allowed an early check-in, allowed to use that room to shower and within an hour the team moved us to the correct room with a balcony, which was appreciated.

Unfortunately, our dinner at Le Marocain on my birthday was not as pleasant. I had specifically requested a table in a smoking area, but we were first offered a table indoors and told I would need to step outside if I wanted to smoke. We were then seated in what appeared to be a small private alcove, only for another couple to be placed immediately beside us, leaving virtually no privacy as we could hear every detail of each other’s conversation. The food was also somewhat underwhelming, and the experience felt rushed.

Despite this, La Mamounia remains an iconic and breathtaking place, and overall our stay was memorable ✨

Partner

8/10

Excellent

19 Feb 2026

Tumaini

Honestly, this was \"Average\" (3-Star), but it got upgraded a star because of 1-2 service/concierge agents. They did really go above and beyond to help transport luggage left behind from Marrakech to Casablanca, and one who served as a translator when my wife was sick and had the doctor visit us in the room. Otherwise, I find the place to be too conceited about what they think their persona actually is. Four Season, Mandarin, Aman and of course the Royal Mansour - all better options.

Family_with_children

4/10

Poor

17 Feb 2026

QIU

La Mamounia is undoubtedly an iconic and historic hotel, showcasing the finest Moroccan craftsmanship and architecture. The atmosphere and decor reflect true luxury and tradition. However, there are several points that, in my opinion, are below the standards expected from a 5-star establishment.The rooms are surprisingly small compared with most other luxury hotels in Marrakech. They also lack basic amenities, such as an iron, and the minibar selection is quite limited for a hotel of this category.
Additionally, the hotel allows smoking in all its restaurants, with no designated non-smoking areas. This is very uncomfortable for non-smokers and contrasts with the non-smoking policies common in most top international hotels and in Europe.
Lastly, breakfast is served outdoors near the pool, even in chilly weather. Many guests were wearing jackets or using the sheets provided by staff to stay warm. It would be much more pleasant if guests had the option to dine in a comfortable indoor area during colder mornings.
Overall, while La Mamounia remains a beautiful and historic property, attention to these details would make the guest experience truly match the 5-star reputation it carries

4/10

Poor

17 Feb 2026

Sam

La Mamounia is undoubtedly an iconic and historic hotel, showcasing the finest Moroccan craftsmanship and architecture. The atmosphere and decor reflect true luxury and tradition. However, there are several points that, in my opinion, are below the standards expected from a 5-star establishment.The rooms are surprisingly small compared with most other luxury hotels in Marrakech. They also lack basic amenities, such as an iron, and the minibar selection is quite limited for a hotel of this category.
Additionally, the hotel allows smoking in all its restaurants, with no designated non-smoking areas. This is very uncomfortable for non-smokers and contrasts with the non-smoking policies common in most top international hotels and in Europe.Lastly, breakfast is served outdoors near the pool, even in chilly weather. Many guests were wearing jackets or using the sheets provided by staff to stay warm. It would be much more pleasant if guests had the option to dine in a comfortable indoor area during colder mornings.Overall, while La Mamounia remains a beautiful and historic property, attention to these details would make the guest experience truly match the 5-star reputation it carries

Partner

6/10

Pleasant

14 Feb 2026

Nanzi

Room and service were both nice. The main drawback was that for a room that costed 1,200 per night, breakfast was not even included.

Friends_and_family Family

10/10

Exceptional

07 Feb 2026

Rory Anthony

Excellent safe hotel with high standards.
Only thing to mention were a couple of the reception staff at the Spa and at the Asian restaurant who were a bit unprofessional but the rest amazing.
I would also like to praise the reception staff and the amazing concierge team who did everything for our stay to be perfect

Business_and_leisure Family

10/10

Exceptional

02 Feb 2026

trevor noel

5 star

10/10

Exceptional

31 Jan 2026

Margarita

Only spent one night there but it was so worth it! The attention to detail, the garden, the staff, the pool, the spa, the location, everything was amazing!

Friends_and_family Family

10/10

Exceptional

29 Jan 2026

Ryan P

Everything was perfect

Leisure Partner

6/10

Pleasant

12 Jan 2026

Jennifer

The rooms are dark and small. It is hard to book a spa or dinner reservation. Food is ok. The hotel itself is huge and a great location. I just wish it were more accommodating and the service were better.

Friends_and_family Friends

10/10

Exceptional

01 Dec 2025

Alejandro

The staff was always ready to help, the room, although not big, was spotless and full of beautiful details.

Leisure Family

10/10

Exceptional

21 Nov 2025

Benoit

Wonderfull stay in a magical hotel

8/10

Excellent

09 Nov 2025

Pascal

Room was very bad.
Everything else was above and beyond; staff, service and facilities.

Leisure Family

10/10

Exceptional

04 Nov 2025

Erika

Stunning bedroom with very good

Friends_and_family Family

10/10

Exceptional

09 Oct 2025

Dennis

Probably the most beautiful properties we've ever stayed in. Wonderful staff, excellent rooms beautiful spa .

Leisure Family

2/10

Poor

29 Sep 2025

Said

Front desk for that kind of Hotel not good.
Not impressed ,

Partner

10/10

Exceptional

28 Sep 2025

Eliza

Excellent stay for a week. So many options and the rooms are beautiful.

Leisure Family

10/10

Exceptional

29 Aug 2025

Diana

This hotel is simply out of this world. Gorgeous facilities, attention to every single detail. Staff spoke several languages, everybody was courteous and kind and engaging. The uniforms were beautifully crafted.... amazing experience!!!!

10/10

Exceptional

29 Aug 2025

Hossein

One of the best hotels we’ve ever stayed in! It’s absolutely gorgeous, with a lovely garden, a relaxing pool and spa, and staff who are both friendly and professional.

Leisure Family_with_children

10/10

Exceptional

23 Aug 2025

Zobeir

Best place

10/10

Exceptional

15 Aug 2025

Katie

It was a wonderful experience from the minute we arrived. The staff were very helpful and professional. The hotel is spectacular and so are the rooms and all the amenities. You have the choice of several restaurants also

10/10

Exceptional

25 Jul 2025

Omar

Beautiful hotel with great amenities. The service was excellent and very friendly staff all around. Highly recommend this hotel and will definitely stay there again.

Leisure Family

10/10

Exceptional

22 Jul 2025

LORI

Something out of a dream! La Mamounia was a recommendation from a dear friend, but it is easy to know you will be arriving to paradise after reading reviews of this historical property. Flawless luxury and the highest level of service at every turn. One of the most fabulous properties we have ever stayed in the world. We will be back!

Leisure Family

10/10

Exceptional

08 Jul 2025

Stacey

Our stay at La Mamounia was exceptional, the architecture was so beautiful. The staff are very friendly and helpful. It was walking distance to Jemaa el-Fnaa and the souks. Our room was beautiful, very clean and comfortable, the food was amazing as was the hammam and pool. Only negative was the view from the Hivernage suite, there isn’t one, only the hotel roof. But will definitely return.

Leisure Partner

10/10

Exceptional

08 Jul 2025

Marc J.

Most incredible hotel we have ever stayed at! From the gorgeous decor, to the most professional friendly staff and most stunning suite, we were absolutely in heaven from beginning to end!

Leisure Partner

10/10

Exceptional

07 Jul 2025

George

Hotel public rooms are breathtaking. Service top drawer and location well situated.

Leisure Partner

10/10

Exceptional

24 Jun 2025

Rebekah

The service was excellent.

10/10

Exceptional

22 Jun 2025

DIDIER

Exceptional.

Leisure

4/10

Poor

19 Jun 2025

timothy

Poor service, beautiful grounds. For $1000 a night you can do much better. Stay elsewhere and come over for a drink. Most of the staff is smiling and friendly but just inefficient or don’t care. Always several people standing around but never actually helping. The concierge is just rude. And if you are walking around town in the heat and try to return with a Peligrino you picked up from a vendor — they will confiscate it so you have to buy it inside! Absurd! If you’re thinking of a luxury resort where you are treated like a pampered guest, this is not it.

Leisure Partner

4/10

Poor

11 Jun 2025

Iman

Greatly disappointed and dissatisfied by the service and staff. Staff had a general attitude problem starting from reception to the AC maintenance guy. Not a family friendly hotel, even though i didnt have kids with me, but the focus of the hotel is geared toward the night life customers.

Leisure Family

10/10

Exceptional

21 May 2025

Mouhamad

Spectacular

One of the best hotel experiences one can have.

Self

10/10

Exceptional

29 Apr 2025

Lylle J Martin De

Excellent

Best place to stay in Morocco
Amazing garden

Partner

4/10

Poor

24 Apr 2025

Maureen

Took a long time for room to be ready past—almost two hours beyond check in time. Sat outside for a few hours which was fine but we had given up our bags so no clothes to change to. Room was nice but tight space. The problem was how loud it was at night. We faced the pool so took a long time to fall asleep. Maybe ask for a quiet room. We had come from truly fabulous places in Morocco so this was our only disappointment

Leisure Partner

10/10

Exceptional

12 Apr 2025

Zein

Great property. Enjoyed the friendly staff and service.

10/10

Exceptional

09 Apr 2025

Robert

The finest hotel in Marrakesh. Beautiful. Impeccable service.

10/10

Exceptional

06 Apr 2025

Michael

Superb courteous service. Wonderful location. Fabulous pool. The scent of the blossoming orange trees pervaded the 7 acres (2.8 hectares) of gardens.

Leisure Partner

8/10

Excellent

02 Apr 2025

Hui

The history, the beautiful gardens. The standard rooms are unfortunately small and in keeping with the original design, can be arranged awkwardly. I loved the facilities though and think that is worth the room rates, and the food here was amazing. The Italian restaurant we went to for dinner served a most delicious prawn spaghettini and the lunch buffet was a great mix of choice (without being overwhelming) and deliciousness.

Leisure Self

8/10

Excellent

24 Mar 2025

Pablo

The hotel itself is absolutely beautiful. As was our room, including the patio area. Service was quite good (generally excellent but occasionally inconsistent). The garden is gorgeous, but also a tourist attraction in itself so gets busy with tourists not staying at the hotel. This means you are constantly asked by staff if you’re a guest. The restaurants are good but relatively pricey for what they offer. One major detractor for us was that people smoke indoors, everywhere. We had our dinner at the Marjorelle cafe ruined twice by a guy smoking a cigar. This is a Marrakech issue more than a hotel issue, but it really bothered us. Oh, and the diffuser they use is incredible (we bought some in the boutique).

Leisure Partner

2/10

Poor

10 Mar 2025

Verified traveler

Horrible experience. unclean. we checked in to find the trash wasn't emptied. Took 20 mins to get our bags. crowds of people at the entrance. Spoke to their general manager who had a bad attitude and was unwelcoming. Even some of the housekeeping staff were unfriendly. The night manager lacked experience on how to deal with guests properly. I informed them that it was our anniversary. Shockingly, all they did was to put a plate in our room with 7 pieces of berries. In contrast, we stayed at the Four Seasons Marrakech where they filled our room with rose petals and accommodated our every need.

Strongly avoid it. There are much better options in Marrakech such the Four Seasons and Royal Mansour. Not worth a single dirham.

Partner

10/10

Exceptional

07 Mar 2025

Marie

Sublime property from entrance, to lobby, hallways, restaurants, spa, pool, and magnificent gardens! The rooms are exquisitely appointed, terraces sizable and perfect for breakfast or an evening tea or cocktail. The staff is impeccable, from head to toe, and in manner and knowledge. Loved our stay!

Leisure Family

10/10

Exceptional

06 Mar 2025

ANna

Amazing stay, great service from Said round the pool who found my wedding ring that I had dropped. Absolute hero!!

Friends_and_family Family

10/10

Exceptional

22 Feb 2025

Ann

The hotel is just beautiful. There are special things to discover everywhere. One of our favorites was the secret ice cream parlor in the magnificent garden. Orange trees complemented by the delicate scent of date and birdsong surround you. The staff is also incredibly thoughtful and welcoming. We were so sad when it was time to leave.

Leisure Family

8/10

Excellent

11 Feb 2025

Vincent J C

The garden, the renovation of the old palace building, the swimming pool, the quality of housekeeping services, the room comfort are top, congratulations.

The Food and Beverage dept needs to be better managed: breakfast at a palace cannot have old dry bread offered or uncooked and dry old potatoes in e - but in our case two mornings in a row- offered to customers. And all staff should smile a minimum and clear dishes from guests tables with kindness and care, not just rude promptness. Seafood salad at Italian restaurant - most expensive starter - cannot have undercooked clams or unfresh items to bother stomach later, I was badly surprised. Deserts were amazing but the rest requires double-checking. The policy for late checkout - especially for just 2h extra - by asking the guest to come to the reception desk the day of departure instead of working it out at checkin when requested - is not what one can expect in such premises. This IS a palace, not a mid class hotel.
Promptness to answer the phone, especially at the Spa, needs to be reviewed. And apparently there’s is a lack of staff there, seems all is full all the time…disappointing because it is such a fine place and location otherwise.

The rest is up to what one can expect or beyond. But these lacks of attention can really generate unnecessary stress and damage a stay which for such a price should be perfect or close to it.

Would like to be back to see if things in these areas will improve or not.

Partner

6/10

Pleasant

08 Feb 2025

Dawn

Sadly this hotel is extremely over-rated.
I stayed for one week at the end of January 2025 and was very disappointed when we were shown to our room. We were led down a set of stairs to the lower ground floor and along a dark corridor. On entry the small room, the walls, curtains and decor were very dark which added to what I would say made for a depressing stay. The space was so limited we even had to put out cases outside on the ledges of the windows. I struggled to even see my clothes in the wardrobe. On the first evening when we closed the curtains the rail fell off the bracket and the curtain rings fell to the floor. No kettle or tea making facilities. I had to call room service to provide these as there was only a coffee machine in the room. We ordered room service for breakfast but there was no table. We just had to sit in bed to eat. There was a very unpleasant smell on entering the room - like rotten eggs.
Around the pool, if you were happy to tip heavily then service was excellent. Sadly, I had saved hard for this break and could not afford to tip so had to look after myself, whilst those that had tipped were waited on hand and foot.
The spa was usable, but the pool was not very warm, and the jacuzzi needs some refurbishment work as it is very tired looking.
Sadly when walking out of the hotel one morning, along a busy main road I was mugged by a man on a motorbike. Fortunately I had a sixth sense but the shock ruined the remainder of my holiday.

Business_and_leisure Family

8/10

Excellent

27 Jan 2025

Abhinandan

Amazinh hotel, aside from a small snafu with the security guy which he later apologized for, eveything was amazing

10/10

Exceptional

11 Jan 2025

Cristian

Amazing Mamounia

Beautiful experience people super nice we will be back for sure

Business Family

10/10

Exceptional

08 Dec 2024

Moacir

-

Business_and_leisure Family

10/10

Exceptional

04 Dec 2024

Michael

Amazing hotel

We went to Mamounia to celebrate my 80th birthday. The hotel was superb,friendly helpful staff,and we had a fabulous time.
On my birthday a beautiful chocolate cake and bottle of champagne were delivered to our room with the hotel’s compliments.
We will certainly go again.

Partner

10/10

Exceptional

21 Nov 2024

Alexandra

Very nice stay

10/10

Exceptional

04 Nov 2024

Liudmila

Very good Hotel!

Leisure Family

8/10

Excellent

21 Oct 2024

Adrian

Lovely hotel and oasis in the hustle and bustle of Marrakesh. Was very busy, staff were pleasant, rooms spacious and the gardens are beautiful- would recommend.

Leisure Partner

10/10

Exceptional

21 Oct 2024

Rabia

The sauna is too far from the spa and there is no steam room for spa users unless you book a hammam. That was very inconvenient. Rest everything was top notch

10/10

Exceptional

16 Oct 2024

Abed

Excellent

10/10

Exceptional

13 Oct 2024

Kern

Great hotel and amazing service and staff

Leisure

10/10

Exceptional

13 Sep 2024

Cinthia

Wowww the place!! It was amazing

Friends_and_family Friends

10/10

Exceptional

07 Sep 2024

Peter

Decadent splendour, Arch no mr

It is always a delight to stay at Manounia. The splendour and intricacies of Moorish-Andalusian architecture and design lavishly unites with the Art Deco styles of the early 20th century, while offering subtle hints of the Berber architecture of the Saharan south, to create a mesmerizing palace honouring the best of Morocco. Even the pool doesn’t disappoint, with temperatures hovering at the 40 degrees, the pool remains at a cool 20 C. The room was spectacular though the mattress was rather hard. Nonetheless, it is strongly recommended for anyone desiring to have a royal experience in the land of the King!

Self

10/10

Exceptional

01 Sep 2024

Carlos

Splendid hotel. Majestic. Overall an amazing experience.

Leisure Family

10/10

Exceptional

21 Aug 2024

Afshan

Beautiful property

Leisure

10/10

Exceptional

21 Aug 2024

Deepak Andrew

One of the best hotels I’ve stayed in the world!

Hands down one of my best experiences in a hotel. The service was hyper personalised and everyone went out of their way to make sure our stay was an experience. I wish we’d stayed longer! Can’t wait to visit again.

Partner

10/10

Exceptional

20 Aug 2024

Deepak Andrew

One of the best in the world!

Hands down one of my best experiences in a hotel. The service was hyper personalised and everyone went out of their way to make sure our stay was an experience. I wish I’d stayed longer! Can’t wait to visit again.

Partner

8/10

Excellent

17 Aug 2024

Ghulam

Luxurious experience from start to finish. An amazing experience.

Leisure Partner

10/10

Exceptional

17 Aug 2024

Maxim

Cool

10/10

Exceptional

20 Jul 2024

STEPHANIE

Beautiful and sophisticated while peaceful in a very busy and exciting city area

6/10

Pleasant

11 Jul 2024

Channa

Being one of the most luxurious hotels in Marrakesh I was excited to stay here. It definitely lives up to its reputation and is opulent. The food was overpriced and average but I was okay with that knowing it was about enjoying the room. The spa was excellent, a very nice massage and the staff were very attentive. What disappointed me was when the air conditioning didn’t work for the entire night and I was left in a room that felt like a furnace after a 41 degree day. The night staff couldn’t do anything other than encourage me to open the windows. I woke up drenched in sweat and with the taste of the city fumes in my mouth. The duty manager the next morning refused to comp the room as i had booked via Expedia but offered to waive the fees for my spa, pool side lunch and gave me an airport transfer. All in all it wasn’t quite the experience I had expected for such a premium rate

Leisure Self

10/10

Exceptional

30 Jun 2024

David

Fantastic hotel

10/10

Exceptional

16 Jun 2024

Roddy

Out of this world experience

Leisure Partner

8/10

Excellent

08 Jun 2024

Yahya

MY STAY WAS GOOD
EXCEPT WHEN LEAVING THE HOTEL PART OF MY DEPOSIT WAS NOT RETURNED SO I HAD TO RETURN AND DISCUSS IT WITH THE MANAGER THEN HE FINALLY RETURNED THE MONEY THIS TIME CONSUMED IN SPITE OF EXPLAINING TO PERVOUSE RECEPTION SET

Friends_and_family Family

10/10

Exceptional

03 Jun 2024

Carlo

Loved everything apart from the Churchill bar

Self

10/10

Exceptional

31 May 2024

Lauren

The best hotel we have ever stayed at in terms of luxury. The staff were amazing and the service was the best we ever had. Was such a wonderful experience.

Leisure Partner

10/10

Exceptional

17 May 2024

Karim

Remarkable property with one of kind design.
Enjoyable stay!

Business Family

10/10

Exceptional

29 Apr 2024

MARIAN

The best hotel in the world in my opinion.

This hotel is unbelievable in its attention to details from when you arrive until you leave. The personal touch is there from the start when they check you in with refreshments on the couch. You are called by your name all the time. The building, decor and gardens are spectacular. I could go on about them all day long.

Friends_and_family Friends

10/10

Exceptional

08 Apr 2024

Verified traveler

The best hospitality, service and ambience ✨

Friends_and_family Family

10/10

Exceptional

21 Mar 2024

Alexandra

Staying here is an experience. A heritage hotel with an amazing history. Both interior and exterior are superb. The staff are excellent as are facilities.
It is expensive but you have to pay for quality

Leisure Partner

6/10

Pleasant

18 Mar 2024

Danielle

Lacking customer relations

While the hotel was beautiful and the spa treatments amazing, which we enjoyed, thr service and room issue wasn't up to par for this type of hotel.

There were many staff who were kind and helpful. The laundry service was quick too. HOWEVER, upon check in we didn’t receive clear information about the hotel, showm around, etc like many nice hotels and thr concierge was not clear how cloae in walking distance the nice area of Guelliz or the Koutobia was to the hotel and we had wasted a lot of extra time taxi around. We even asked if it was just across the way and they said no but upon leaving for the airport we saw due to the route thr driver took that it was all right there. As guests that should have been shown on the map or made clear especially when we asked.

The bigger issue though was plumbing problems upon check in. Coming off an international flight and having issues with both bath and then shower so maintenance came twice to fix within first 24hrs was highly inconvenient and poor treatment as a guest in such a grand hotel. No compensation was offered until i mentioned it and they sent up an apology note and bottle of wine i cant drink (he never checked first or offered to just comp a meal or some cocktails we put to the room). The worst part was that the head of guest relations, didn’t comprehend the issue fully since it was fixed. He instead gave a bag with. heavy diffuser when we're heading to the airport. Ridiculous & cheap response for this hotel.

10/10

Exceptional

17 Mar 2024

Jenny

Wow for a lack of better word. The La Mamounia experience has been unparalleled. From moment of check in to checkout, everyone was so kind and always trying to help. The restaurants were superb and the Sunday brunch was exquisite. The tours were comfortable and spot on to what we wanted to do. All recommendations for outside the hotel were also spot on. We had the most memorable time. We will definitely be back!

We must give a shout out to Marouane, the guest relations manager. He greeted us by name each time he saw us and always inquired how we were doing and if there was anything he could do. We were very well looked after. Nothing was too much to ask for. Thank you Marouane!

Leisure Partner

10/10

Exceptional

03 Mar 2024

CHERIE

Great property - contemporary Morrocan

10/10

Exceptional

25 Feb 2024

Polly

Fabulous hotel

Leisure Partner

10/10

Exceptional

23 Feb 2024

Peter

A unique and historic hotel which has benefited from all the ongoing renovations and improvements, whilst retaining it’s magical feel.

Leisure Partner

10/10

Exceptional

22 Dec 2023

David

World Class

I don't think there is a better hotel in the world. This hotel makes other 5 star hotels appear pedestrian.

Friends_and_family Friends

10/10

Exceptional

20 Dec 2023

Aybike

Only place to stay in Marrakesh.

AMAZING. nothing bad to stay. nicest hotel we have ever stayed ar.

Partner

10/10

Exceptional

30 Nov 2023

Rolfe

Literally the best hotel in the world - and I have stayed at many many hotels.
One example of the service - when you go swimming a person comes over and lens cleans your sunglasses that you left on your sunbed
Literally perfect - the rest of my life will not be as good

Leisure Partner

10/10

Exceptional

02 Nov 2023

Tam Thu

This resort is Beautiful, well guarded and has an amazing manicure grounds.

Leisure Friends

10/10

Exceptional

01 Nov 2023

Alistair

Amazing place. Lovely attentive staff and real attention to detail. The hotel and gardens are beautiful and only a short walk to the main square/Medina.

Partner

10/10

Exceptional

10 Sep 2023

Ahmed

Great resort highly recommend

Leisure

10/10

Exceptional

03 Sep 2023

David

Staff is perfect and the Hotel and grounds are magnificent.

6/10

Pleasant

03 Sep 2023

Rami

It’s an impressive property. Architecturally unbelievable and amazing. The rooms, for such a high caliber property, were disappointingly small. I’ve stayed in $80 best westerns that were more spacious.

Leisure Partner

2/10

Poor

30 Aug 2023

Damien

Food at the Asian restaurant was HORRIBLE and party of 5 all hated our food Concierge desk was worthless and mishandled a number of requests. Camera was stolen from my room and staff was unhelpful. Most restaurants closed most of the time.