Name: Chems
Address: Avenue Hommane Al Fetouaki, Marrakech, 40000, MA

2/10

Poor

12 Mar 2025

Tamoya

This property was a huge disappointment. It advertised as a four star but was more like a two star hotel. The rooms were old and sad. Staff were rude and inattentive. The only plus is the location as it is walking distance to many interesting sites. We tried to minimize our time in the hotel.

Leisure Family_with_children

10/10

Exceptional

26 Sep 2024

andy

Good location and eaay walk to town zpark and market.
Clean enough,food was nice.

Self

6/10

Pleasant

10 Aug 2024

Sandra

Hôtel bien localisé. Nourriture et service très moyen. Se faire servir au snackbar est TRÈS long.

Partner

6/10

Pleasant

01 Aug 2024

Anil

Just your very very very average hotel. Pro - the A/C works greats, con there is no permanent shower head - it’s weird. Also just far from everything!

Leisure Self

8/10

Excellent

15 Jul 2024

Matthew

Aircon is really good like walking into a fridge when you get back, only issue we had is they don’t take card payment and never have any change when trying to buy drinks and food at the hotel. Wouldn’t order cocktails, advertised as alcoholic but we tried a couple and just tasted like lemonade

8/10

Excellent

06 Jul 2024

John

It’s not a bad place to stay,
It’s just out of the way of the main centre,
But not so far you can’t walk.

Leisure Self

8/10

Excellent

13 Jun 2024

John

Ok hotel for the money,
Very noisy and basic

Leisure Partner

8/10

Excellent

11 Jun 2024

germain

Extrêmement bien placé en centre ville, havre de paix, parc et piscine agréable

Leisure Partner

10/10

Exceptional

28 Oct 2022

Lee

Great place to stay staff very helpful and friendly

Leisure Partner

2/10

Poor

04 Oct 2022

SAMER

Very rude unprofessional staff,the way dealing with guest unexceptional, heard few complaints from unhappy guests with regards the same issues, specifically the front desk (reception)

Leisure Self

6/10

Pleasant

21 May 2022

irvine

This is by no means a 4 star hotel.yes the pool is lovely.but i dont expect to have to hold the showerhead to shower.and not having a fridge in the room .really. breakfast is OK plenty of staff on hand.barstaff may be teatotal but im not.measure of vodka would have just filled the cap.and i know they have to make a profit. But when it says 5.5 dh on the coke bottle its not savvy to charge 20.

Friends_and_family Friends

8/10

Excellent

19 Mar 2022

Medoss

Rooms not as they are in the pictures

Leisure Family

8/10

Excellent

24 Oct 2021

Liam

Stay away

The man who checked me in was very nice but it all declined after that! Room was ok came with a bath which i was so looking foward too however the water was luke warm and the water pressure meant you needed to wait a hour to fill the tub by this time the water is cold! The dark hair lady receptionist is nothing but rude! I asked where i could get my hair cut she responded we dont do that here i then enquired about a massage and she then laughed at me and said we dont do them here. Bit different to what your website says! So just assuming she is new i pulled it up on the website to which she looks at me like im stupid and says did you not listen we dont do them.

Self

4/10

Poor

03 Dec 2020

fahd

too old , no comfort

if you're looking for a place to stay for 1 night nomore. no shower

Self

6/10

Pleasant

11 Mar 2020

Verified traveler

The things which I don’t like when I went there people cleaning the rooms they was knocking on the door in a very hard away all the time and they wasn’t doing very well with the cleaning, linen was not in a good quality porters, they wasn’t okay to help with the luggage for a check in and check out we pay Money for the transfer, no one come to pick up us from airport in the middle of the night and when we asked for early pick up they told us we cannot do that and after three calls they agree and the driver was 35 minutes late!!!!! For a breakfast room they haven’t got water given to the people and all the time they was short with things if I have to account displays as a four-star hotel I can give you one star((((((((((

Friends

2/10

Poor

02 Jan 2020

Chris

This is a terrible hotel and Expedia should be ashamed to have it as part of their organization. The concierge is the only positive about this hotel. Otherwise, it is disgusting. The breakfast included antique croissants, which could act as rocks as part of an avalanche. I am pretty sure some dictators of various countries are more friendly than the receptionists. I believe the snake charmers of Medina need to come and play a tune for the receptionists to perhaps cheer them up or an investment into customer service training. The cleaners are nice but are really attempting to either polish a turd or roll it in glitter. NEVER NEVER NEVER book during a new year as they will do you for £100+ per person for a “Gala Dinner” that involves the breakfast staff adding a bow tie to their morning blazers and serving poor food. The majority of guests left part way through the meal, as it cuisine began to replicate a scene from Indiana Jones. Back to the concierge, a good man who booked us two good trips, which allowed us to stay away from Hotel Chems for at least a few hours - god bless you!

Leisure Partner

2/10

Poor

30 Oct 2019

Verified traveler

Dirtiest hotel I’ve ever stayed at. I’ve stayed in plenty of 9 to 30 dollar a night Riad’s and cheap hotels all over Morocco and this place was absolutely the worst. Horrible staff, rude and unhelpful. Bed literally had ants crawling on it. The room smelled of raw sewage so bad when we would turn the room fan unit on. The staff refused to move us. So we checked out after our first night of 5 and went to a different hotel. I couldn’t believe the service and dirty conditions of this hotel. Every trip I’ve ever taken to Morocco I’ve always been impressed with the kind people and beautiful facilities. This place should be a last resort, if you can go somewhere else do it!!!!!!!

Leisure Family

6/10

Pleasant

24 Jun 2019

D.

We loved how close the hotel was to the main square, however some of the staff were incredibly blunt and unhelpful at times. We asked to have breakfast arranged for an early start (4:45am), having paid for this, we were looking forward to water and fruit at the least, and yet the reception told us to speak to the restaurant staff, who told us this was impossible. A shame really. Booking tickets was also a little difficult and required two people to speak to the front desk separately to get a response!

Leisure Friends

10/10

Exceptional

02 Jun 2019

Tomasz

Comfortable and good value for money

The location is just great. The hotel isn't really 4 star but it was comfortable. The breakfast could be better but it was good enough. The hotel is located at the back of Koutoubia mosque but I didn't mind it.

4/10

Poor

24 May 2019

anno

The WiFi did not work for the whole duration of the trip, the room booked bathroom door locked at 3am in themornign and had to move rooms which had no working AC.

Continetal breakfast with no water/toast and only fruit available was oranges.

beign a 4star hotel i was disappointed there was not water/kettle in the rooms and room had smell

Leisure Family

6/10

Pleasant

14 May 2019

Verified traveler

The hotel is in hard to reach area with stairs and winding roads. It’s more like a B&B. The host couple was gracious, the staff was friendly and the breakfast was fine. We were disappointed when we reached there as the view did not look like the picture posted on the website.

Partner

6/10

Pleasant

11 May 2019

Erin

Nice, but terrible food.

The breakfast is awful. The place is abundant in oranges but they give you concentrate to drink. But that doesn’t matter, the food is cheap and just awful. And one night there was a huge storm so we stayed in for dinner, again, that was so awful. The room was old but fine, the staff were nice. It’s a great location as well. Just make sure you eat out.

Family

4/10

Poor

01 May 2019

TIAN SENG

Lucky hotel to be 4 star

This hotel declare themselves as 4 Star yet no wifi inside the room, air conditioning not working when Marrakech temp was 35deg C. Hotel.com MUST insist all their hotels to write clearly if Free Wifi \"\" means including wifi in the rooms or just in the hotel lobby. With the digital age, wifi is important for travellers to be connected for families and business. I will not book any hotels whom do not provide wifi in the rooms.

8/10

Excellent

30 Apr 2019

Michael

Great location. Beautiful grounds. Food in okay but not outstanding.

Leisure Self

2/10

Poor

30 Apr 2019

Verified traveler

The hotel is located near to tourist attraction places in the town. However the staff were unpleasant and uncooperative, the room had a bad smell from the sewage system and AC was not cooling with poor ventilation.
There is poor drainage of water in the bathroom.
At the time of check in I waited long time in the lobby for my room to be ready, it was ready at 4 pm.

Leisure Family

2/10

Poor

27 Apr 2019

Verified traveler

Gardens lovely with tortoises and establushed planting. Pool good but unheated. Lication excellent.

Leisure Partner

8/10

Excellent

14 Apr 2019

Verified traveler

Lived the pool area, gardens and proximity to the Medina

Leisure Friends

6/10

Pleasant

08 Apr 2019

Steven

Hotel location is great for exploring city and has a nice pool and garden's, hotel itself could do with being updated and is far from 4 star at the most it is 2 star. Breakfast very disorganized no cutlery available and people having to wait around food to come out

Family

2/10

Poor

29 Mar 2019

Verified traveler

Poor services and does deserve any star at all!

We arrived the hotel around 2:40pm and were assigned a room after a bit of wait (check in time is from 2pm). When arriving our room, there were a few puddles of “fluids” on the floor and the room had a very bad smell. The cleaner was still in the room and it looked like that it would take a while for the room to be ready so we requested to change the room. The reception staff reluctantly gave us another room after some 15 min of wait. Another room, which was 2 rooms from the original one assigned, was given to us. The door of the room was open and looked like that it was still not ready. The room had no towels or soaps at all and a pair of socks were still hanged in the balcony. The pillow cases were wet (not sure about the bedsheets). As we had to go out to eat asap, we didn’t ask to change the room again. We went to speak to the cleaning lady who was still in the original room assigned to us but she was having a facial mask on her! We spoke to her saying that there were no towels or soap in the room. She quickly washed off her facial mask and said to us that she would put some towels in the room while we were out. We didn’t find any towels or soap when we were back few hours later and had to get them from the hotel staff again. The hotel gave us a really bad impression and we will never book this hotel again!

Partner

8/10

Excellent

27 Mar 2019

Verified traveler

Location near to the Koutoubia and Djaemma Al Fna.

8/10

Excellent

22 Mar 2019

Verified traveler

Great location away from the hustle and bustle of the Medina. Pleasant grounds but the property needs some TLC. The staff were courteous and professional.

Leisure Friends

10/10

Exceptional

19 Mar 2019

Mohammed

Excellent place to stay

Our stay at chems was very relaxing the staff were extremely helpful and very polite I would be definitely returning next year.

Partner

8/10

Excellent

18 Mar 2019

CHRISTINA YUMEI

Good location
櫃檯人員幫忙追行李，十分感激

Partner

2/10

Poor

17 Mar 2019

Verified traveler

Location is great. Just for that I'd stay there again.

Leisure Family_with_children

8/10

Excellent

07 Mar 2019

Verified traveler

It was close to some amenities and had good walking areas around it.

Leisure Partner

8/10

Excellent

01 Mar 2019

alan

Short break in centre of Marrakesh

Not a 4 star hotel but staff are wonderful and eager to help. Food ok but not great. Everything kept very clean, bedding and towels changed daily. Excellent location. Would definitely go back

6/10

Pleasant

25 Feb 2019

Verified traveler

A clean, comfortable, characterless hotel, close to the centre of Marrakesh with friendly staff.
I chose it over more characterful riads because it had a swimming pool and tennis court. However, the pool was too cold to swim in; the tennis racquets were mediocre and the balls were flat.
Breakfast patisseries were over cooked and the tea was quite cold.

Leisure Family

4/10

Poor

21 Feb 2019

Verified traveler

Great location but the hotel needs major updates. Stains on box springs no water, no hair dryer, and I wanted to wear socks in the shower.

Leisure Friends

6/10

Pleasant

09 Feb 2019

Verified traveler

Says its a 4 star but would put it at a 2 star and would congratulate the photographer because the photos were deceiving. Staff friendly and hotel clean but it desperately needs an update. Old, badly painted walls, a lot of mold around the bath, shower without a fixing, badly fitted old windows. Breakfast was included but there was very little to offer but some stale pastries. Situated in a pretty rough area near the square. Would definitely choose a 5 star in Marrakesh AND in the new part of the town.

Leisure Family

8/10

Excellent

05 Feb 2019

Verified traveler

Nice Hotel, has seen better days and is a bit tired but great location, clean and with a pool. The beds are really comfortable. Overall great stay, would recommend!

4/10

Poor

03 Feb 2019

Oum

The location of the hotel was really appreciated close to main touristic places and the staff was very professional. However, the building and the rooms need to be refreshed. Moreover, they are not flexible. Due to an emergency I had to leave two days earlier and they obliged me to pay the missed nights. Very disappointing.

Leisure Family

6/10

Pleasant

23 Jan 2019

Bruno

Average

Nothing special about this hotel

Partner

6/10

Pleasant

03 Jan 2019

Verified traveler

Great location - that's about it. Basic room, basic amenities, all extras required cash payments (bar, snack area). Awful breakfast except for the fresh orange juice. Snack bar food was reasonable. Pool was freezing cold but a nice sun trap. This is definitely not a 4* hotel by any standards however the location to the Medina was excellent and for a 2 day break in the city it is probably reasonable value for money.

2/10

Poor

29 Dec 2018

Verified traveler

Stay away

Poorly maintained. Rude staff. Terrible breakfast. Super old hotel without showers only hand shower.

Partner

8/10

Excellent

02 Dec 2018

Helen

Excellent location great hotel. Needs a bit of a refurbish Excellence value

Partner

4/10

Poor

24 Nov 2018

Kim

Nice hotel but lacks simples facilities, such as working Wi-Fi in all rooms, a standing ahower, amenities e.g slippers, iron, fridge. This certainly shouldn't be classed a four star hotel.

6/10

Pleasant

18 Nov 2018

Morag

Hotel needs a revamp - tire decor but clean. Catered more for French speakers. But within walking distance to main square.

4/10

Poor

10 Nov 2018

Steve

Close to Katouba Mosque and souks so conveniently situated. Staff pleasant but under staffed. Rooms dated and in need of an update and redecoration. Local trips organised by Abdul in the lobby. very helpful and pleasant man. Recommend trip to 3 valleys but take good footwear.

6/10

Pleasant

17 Oct 2018

matt

This hotel is by no means luxurious, but beds are comfy and rooms are clean.
Locks on room doors are a bit flimsy so bags went against it every night. Some staff very helpful. Breakfast is a bit of let down fresh bread and pastries all hard and coffee was very poor at times. However all said for the price its ok. Stayed for 5 days

6/10

Pleasant

28 Aug 2018

Verified traveler

Not bad but need more work in construction and air condition

4/10

Poor

26 Jun 2018

Celia

Not so great disappointed

Good location but hotel not so great. Breakfast buffet very light, not so friendly. Only concierge was nice and helped us discover the city. Have to pay lunch cash and give 100 dirhams caution for towels to the pool. Sorry but I won’t go back to this hotel. Very disappointed.

2/10

Poor

24 Jun 2018

Verified traveler

DONT EVEN THINK ABOUT IT

The staff are awful! To many bad experiences to explain. In a nutshell they ruined our stay, bad tempered, rude, totally uncooperative, slovenly, lazy, snap at you if you ask a question, the barman was the worst of them all. Don't go there, simple.

8/10

Excellent

26 Apr 2018

Alex

Great location

Perfect location, nice garden and pool. Rooms on the 1st and 2nd floor are ok, ground floor not recommended. The furniture is old, the hotel requires renovation, but it's clean and has kind of \"old fashioned atmosphere\" with soft jazz playing in the lobby.
Internet available.
Breakfast includes mostly sweet product like croissants, yogurt, corn flakes and jam, but also eggs, one kind of cheese and ham, tomatoes and olives. Coffee from the machine and great Moroccan tea.
Snack available at the pool bar during the day and dinner at the restaurant ( rather expensive).

6/10

Pleasant

13 Apr 2018

Verified traveler

Very good location

Don’t arrive early as you will be sat in reception area until book in time. No information about meal times etc from reception staff.

6/10

Pleasant

08 Apr 2018

nic

Great location

When we arrived our room wasn’t reAdy but we waited as asked, then it still wasn’t ready, the lady behind the desk was quite rude and almost threw keys to a different room at me , I went to the room and it only had 2 single beds we had booked for a child aswell, so I went back, she was very rude and said there were staffing problems and we had to wait,eventually we got our room it was cleAn and ok,
The hotel itself was good, but the reception staff need some manners I saw them argue with a number of guests and get quite angry, this is very unprofessional. The location is great and the pool area is very good.

6/10

Pleasant

01 Apr 2018

Stine

Okay staff

The hotel was not as nice as we thought we had paid for. It wasn't dirty it just needed a makeover and some paint. The breakfast was unbelievable boring! But the staff was nice and helpful. The local area didn't have that many restaurants.

Family

6/10

Pleasant

18 Mar 2018

Julie

Standard Hotel was n great Location

I think you get what you pay for in this fairly run of the mill tourist hotel. It seems to be an overnight stop for large coach parties who are literally in and out and the upside of that means longer stayers have room at the pool. The pool and the location sell it. Good sized pool with lovely gardens of orange trees ( in fruit when I stayed) dun geds worn out. It’s only ten/15 minutes walk to the main Square - a lovey walk through a formal garden and past the mosque. All rooms have a balcony and the ones facing the front of the hotel have evening sun. The breakfast is unimaginative- no fresh orange juice and a garden full of oranges. Dry pastries and peel your own fruit. There was the other ham cheese olives eggs but basic. I had the dinner buffet which wasnt too bad but in horrible brightly lit dining room. The plus was the fact they serve wine which is not easy to find st a decent price in town. The staff were polite, you generally get back what you put out.
Rooms are basic, soap dispensers in bathroom, hair drier, lots of hot water, good! March can be cold. Curtains hanging off, pillows hard, as I said, you get what you pay for. Its pretty cheap for central Marakesh.

6/10

Pleasant

17 Mar 2018

Dee

Great Location & Clean Rooms

Just returned after 4 night stay at Chems, the hotel is dated but its a reasonable priced hotel, the rooms are clean, staff friendly & helpful. Great location for the Medina & New Town. The garden/pool area is a real sun trap so great for sun worshippers. We had a superior room which opened onto the garden/pool area, the balcony had a sun lounger & table & chairs, very adequate for our purposes. I would return again.

4/10

Poor

10 Mar 2018

zeeshan

Good hotel but need improvement

Not a bad hotel when considering close by attractions only by walking distance. We just have to walk 10 minz and we were at jame al fina square. Rooms are small but clean. If you are considering the location then sure not a nad place but with kids won’t recommend

8/10

Excellent

24 Nov 2017

Verified traveler

central - most important for short stay

Central. Great location. Food reasonable. desk staff over busy so hard to make contact at times. For the price pretty good!

8/10

Excellent

21 Nov 2017

pauline

Nice and quiet

A very homely place. It did have a very relaxed and quiet feel. Think holiday inn in a good neighborhood. The staff was courteous. I would stay here again for sure. Not major issue checking in or out. Everything is in walking distance plus there is a healthy supply of taxis and horse carriages right outside the hotel.

2/10

Poor

18 Oct 2017

Mohamed Javed

Very poor

Very disappointed in this so called 4 star hotel
Room was outdated and very poor quality. No stand up shower. No hair dryer although advertised. Very large hotel and they didn't have even an iron for the guests. Very dirty tennis court. They had only 3 rackets and two of them were broken and they only had one ball. Very disappointing stay.

Partner

6/10

Pleasant

12 Sep 2017

Barb

Good location

Hotel is a bit tired and dated but servicable. Was clean and no frills comfortable.The pool was great relief as weather was hot. Had a problem with hot water tap which was attended to straight away.

4/10

Poor

24 Aug 2017

Verified traveler

Air conditioner not effective.....cats in the dining room....roaming all around the hotel....hotel needs updating. Definitely not a 4 star....breakfast passable......

4/10

Poor

21 Jul 2017

Verified traveler

More 2 star but goodish location

This is really a typical 2 star holiday hotel. We paid for our room in advance - a standard twin room - and they put us in a room overlooking the entrance. When my friend complained she was told that you had to pay extra for a better view. There was no other twin room option on Expedia to do so. However they charged us a further £70 for a new room. I don't think it was worth bothering. There were plenty of sunbeds and umbrellas and the pool was nice and kept clean by the ever present pool lifeguard.

However, we were the minority in being British and everyone (and I mean everyone) spoke French. The staff are nice enough - tip them early on and you'll probably get better service than we did. We tended to tip more at the end of the week and they all got friendly then! The air conditioning is very poor and doesn't do the job in the high heat which means sleepless nights. The furniture on the balcony is uncomfortable and was filthy when we arrived. I wiped it down myself just so we could hang towels on it. As a result we didn't once sit on the balcony and didn't see many people doing so either.

The hotel is in a quiet location and walking distance to the Square which was good. However, we ended up getting taxis to the Malls instead to get away from the constant hassle to buy and therefore you'd be as well off anywhere. Pick a nicer hotel on the outskirts away from the hustle and just go into the Square once to visit - unless you're a braver soul

2/10

Poor

09 Jul 2017

Verified traveler

Disappointing

Wifi does not work in the rooms. There is no gym, although it is stated as an amenity. Expedia ranks this a 4 star, but it is between a 2-3 star. I am losing confidence in Expedia review system. Expedia does not do any due diligence on the hotels. The taxis in front will rip you off.

6/10

Pleasant

14 Jun 2017

Alexandra

Not 4* conditions

Great location, Beautiful garden but the rest does not even come close to a 3*. Rooms outdated and bathrooms dirty. Customer service non existent if you do not tip. Had a dead fly in my salad and the waiter tried to convince it fell in it while I was eating. Not an apology we paid in full. Breakfast very poor everyone at the pool was complaining about it. Lunch menu just a few items and same everyday. The dinner buffet was better. One morning although the restaurant was empty waiters told me to move while I was already eating from a 4 people table to a 2 people table. They did not help me move my plates either I suppose it was because we did not tip them previously. Would only recommend for the pool and garden.

4/10

Poor

29 May 2017

Verified traveler

Good location , not well maintained

Was OK . You had to wait to exactly 2pm to check in no matter if room ready or not.

8/10

Excellent

25 May 2017

farah

Good

Was not to bed as i will give 3 stars max from my experience as I travel a lot and I always stay in four stars hotel

10/10

Exceptional

12 May 2017

from liverpool

Icant even begin to tell you

Staff were lovely couldn't do enough breakfast every day was great I wouldn't say it was four star but everybody made you feel it was the area you was in was great so quiet in the hotel but Marrakech old town was a five minute walk and don't be scared to go out we never took a guide once and was safe we ate most nights in the square

10/10

Exceptional

04 May 2017

Mochtar

On our Second visit

Overall it was a good experience. Breakfast was good with wide varieties of continental and local selections. Though somewhat lacking: there was ironing board, no kettle for tee and coffee in the room.

Partner

6/10

Pleasant

03 May 2017

Sally

Great location, Nice grounds

If you're looking for location and a pool- this is your place. It is located in walking distance to some of the most popular attractions. If your room and wash closet matter, look elsewhere. The bathroom inside of our room left a lot to be desired. There was mold in the shower, toilet needed to be scrubbed, was overall in need of attention.

8/10

Excellent

24 Apr 2017

Verified traveler

Safe Haven away from hectic city.

An interesting experience in a nice hotel.Eat only in the smarter restaurants to avoid upset stomachs as experienced in one restaurant.

Partner

6/10

Pleasant

22 Apr 2017

issam

Arrived next day due to a cancellation of the conn

Didn't get the taxi service from the airport and to the airport
I have to get a regular taxi
Calling easy tansfer but getting only excuses

2/10

Poor

31 Mar 2017

Catherine

Great Location, shame about everything else

We stayed at this hotel now 3 times. First stay was pretty disappointing but because of the location we stayed again last year and felt there had been a slight improvement in the place, especially breakfast, so when coming again this year we decided to book again, but that was not a good decision.

We went in March which for us the weather was hot, but the A/C was not operating because the hotel staff said it was winter in Morocco? So when you turn on A/C you get heat, it was 27 degrees i didn't need more heat.

Breakfast was rubbish, last time there was a lady making fresh pancakes but this year they were all pre made and were like rubber! You couldn't even cut them with a knife. Service at breakfast is awful too, empty table are never replenished with new cutlery or napkins and you have to wander off to find them yourself. So over 3 visits and no consistency in the food or service, best to go buy something nice and fresh outside for a few dirhams than get up to go here.

Be careful of what is offered on booking websites as it is not offered at hotel. No iron and ironing board in rooms despite it being advertised. Air Conditioning was also advertised but not available, a key reason we booked here having also stayed in a stuffy riad before. when we complained they took no responsibility and blamed these websites, and make you feel like an idiot for complaining about it even though i was asking for something i had paid for!

The hotel itself is set in a lovey location

Partner

6/10

Pleasant

11 Mar 2017

Verified traveler

Great Location

I stayed for 3 nights. Room was clean and hotel staff very friendly and helpful. Great location. The hotel is looking a little tired but is going to undergo a refurb soon. Overall for the money I would recommend this hotel and I would definitely stay here again.

8/10

Excellent

05 Mar 2017

traveler

pleasing hotel, close the the old town square

friendly staff, safe and quiet location. 10min walk to the city center. clean and fair size room. comfortable bed. nice terrace. swimming pool. reasonable breakfast choices.

8/10

Excellent

04 Mar 2017

Verified traveler

Really good except the wifi dropped out now & then

4/10

Poor

21 Feb 2017

bader

The staff are not up to my expectations.
Rooms needs more maintenance.

6/10

Pleasant

12 Feb 2017

Faheem

Close to main attractions

Breakfast was very poor. Very limited choice. Overall the hotel was nice

10/10

Exceptional

28 Jan 2017

Verified traveler

Nice hotel

It was wonderful .people very good. Just weather was cold

6/10

Pleasant

26 Jan 2017

Verified traveler

Poor rooms

Poor rooms very low luxury no facility except wifi

2/10

Poor

26 Dec 2016

shah

It's a rubbish hotel with a misleading star rating

On our first day the lock came off the front door of our room, the sinks were blocked and water started to drip down from the ceiling in the bedroom. The visit in this hotel has put me off marrakech. Also wanted to add that once the lock was replaced on the entrance door to the room it needed replacing again. The TV reception in the hotel is very bad.

6/10

Pleasant

12 Dec 2016

grace

Hotel very well situated

Hotel very well situated in relation to the Centre of the city. Very nice staff but poor domain of English language. Breakfast boaring. Beadrooms dated and no coffee or tea facilities but clean and very pretty view from the veranda. meals at the hotel very bland. We preferred to eat outside. It was cheap and better. Overall if you are on a budget good hotel to stay but do not expect a four star hotel! Anyway, you just get what you paid for! Very nice garden and swimming pool!

8/10

Excellent

15 Nov 2016

syed

Great place to stay

It was great location good service only the room was not as good as expected

6/10

Pleasant

12 Oct 2016

Nick

Excellent location!

The hotel is very well located and they include breakfast. Therefore, it need to be refurbished

6/10

Pleasant

06 Oct 2016

Roger

The hotel is comfortable but dated.

The room was nice and large, bit dated and tired. No refrigerator. The pool was excellent in nice large gardens. The hotel is quiet at night. Ideal for older folks and couples. The real plus is location. Lovely 5 minute walk to the main square and souks.

8/10

Excellent

03 Oct 2016

sarah

Nice hotel 5 minutes from square

Pleasant hotel breakfast ok ,Good swimming pool plenty of sunbeds and plenty of space overall a good hotel .

6/10

Pleasant

02 Aug 2016

:)

Nice hotel, not far from the mall and the market

The hotel was lovely and the staff were very nice. Only problem we had as soon as we arrived wears they have us a room with 2 single beds and were going to push them together to make a double! We explained we didn't want that and the problem was resolved quickly and we were given a room with a double bed. As soon as we arrived, our room wasn't ready so we had to wait for 25 minutes until the maids had cleaned it. After going into our room, we had no more problems. Everything is close to the hotel, all the staff are lovely!

6/10

Pleasant

25 Jul 2016

Verified traveler

Old but good location

Good location for exploring Marrakesh in walking distance. The hotel is a bit old and need maintenance, but the room was clean and bed was comfortable and clean. The door to the room feels quite unsafe and we blocked it with a big suitcase at night and got a good night sleep.

Partner

2/10

Poor

23 Jul 2016

Verified traveler

Definitely not 4*

4* rating should be reviewed! I have stayed in other 4* hotels in Marrakech and there is no comparisson. This hotel is a budget hotel when you don't care about hygiene or service too much.

Partner

6/10

Pleasant

22 Jul 2016

Verified traveler

Close to the square and mosque

The hotel is cheap and cheerful. If you want full 5 star luxury this is not the place for you if you want to sit in the sun by the pool and use the hotel as a base then it's perfect. Clean sheets and rom made up daily. We only had a phrase book as not good with French but managed ok and a couple of staff had English but not the first language. There is no entertainment here only a piano player. The breakfast however could do with improving but if croissants and cereal re fine then it's ok, tea coffe and mint tea are available. Easy 5 min walk to the square for restaurants and bars. Gardens were not as well kept as hotel photos

10/10

Exceptional

08 Jul 2016

Jacqui

Best location!

Just 2 minutes to the Koutoubia Mosque & 5 from the main square Jamaa El Fnaa couldn't be better situated. Lovely atmosphere if a little quiet during Ramadan. Great continental breakfast, very friendly & helpful staff. Money exchange in hotel if required. Pool very clean & plenty of lounges both around pool & in very well maintained gardens. Can order food anytime of day, dinner grand but more choices in town! Rooms cleaned daily & have balcony, shower, hairdryer, safe. No fridges in rooms. Please take cat food with you if an animal lover - there are a few around the hotel grounds incl. a pregnant mom & kitten, but also many more around the city. Highly recommended!

10/10

Exceptional

06 Jul 2016

Verified traveler

Very nice hotel close to everything

I am a morccan originally, I was born in this country, but we left in very young age ,
I have the most wonderful experience staying in the hotel, the most nice staff I ever met, I will definitely recommend this hotel again to everybody, I will definitely be back again.
Thank you so much for this wonderful experience. May God bless you all
Bebert.b from hollywood california

8/10

Excellent

23 May 2016

Theresa

Ideally situated for centre, pleasant pool area

4 night enjoyable stay, very reasonably priced.
10 mins pleasant walk through gardens to the square.
Happy with buffet breakfast and pool area, rooms ok, basic but clean.
No English tv channels and wifi intermittent.
Would I stay again? Yes I would.

2/10

Poor

10 May 2016

Lubos

Wake up, this is not 4* hotel, is tragic 1*

Never Ever. Totally you dont get what you pay for!!!
Terrible old rooms, bathroom, decaying furniture, not hot wather etc.
Tragic breakfast !!!
Overpriced for nothing.

Family

6/10

Pleasant

10 May 2016

Issy Uk

5 day break near the square

Hi we went in the first week of May. The hotel had its plus points and negative points. It's great value and it's clean and not a massive hotel. I prefer that. Booked a double room it was 2 single beds joined together they do move apart during the night! Small flat screen TV only has French channels, breakfast buffet is nice. I didn't try the hotel food during the day felt it was abit pricey.
No fridge or iron, you can pay for ironing services, no tea and coffee in the room. This is very close to the square that's a big plus and travelling around the city is ideal. Careful of the taxi drivers outside haggle hard! Know your prices and stick to them when you walk away they call you back if they don't, go to the end of the road and stop a taxi they will accept your offers.
We landed at 9am the hotel is 20 mins from the airport haggle the taxi drivers we eventually paid 100dh they wanted a lot more!! The hotel kindly let us check in early. The pool is clean and the view of the mineret is awesome but it was cold so I didn't use it. The dj plays bland music
Hope this has helped. It's a lovely small hotel ticks all the boxes except the staff speak limited English and the channels are in French

4/10

Poor

04 May 2016

jomac

Disappointing

Definitely not 4 star. plus points - Close to medina and friendly staff. Breakfast boring with very little choice. Rooms dull & drab. Full hotel needs to be updated. Grout breaking off from between the the shower tiles was very painful underfoot. Shower had to be held by hand as there was no adjustable bracket. 3 star at a push but cheap deal so really can't complain too much

2/10

Poor

24 Apr 2016

Verified traveler

First and last time at The Chems

I have travelled to Marrakesh several times at various hotels and normally do not leave negative reviews. However, I felt strongly enough about this experience to copmplain first with some positives at the end! I chose the CHEMS for convenience to Jemma el Fna square (Medina) I'd read many negative reviews about unhelpful staff etc though I prefer to check things out for myself. Sadly, I agree regarding the reception staff. Rooms very tired and shabby with broken furniture and dirty walls. very drafty and cold at night. wifi although available throughout hotel was intermittent weak signal and unavailable for hours at a time. TV in Spanish French Arabic German. Only BBC news in English. Breakfast basic. Tea always cold and stewed. Service very poor. Gardens pool area beautiful. My room view overlooked car park and building site adjacent with two huge cranes. Sadly no other rooms available! All hotel literature/instructions in French. Most of staff did not speak English and were not helpful. Good base for the Medina but I would never return to this hotel as not the experience I had hoped for :-(

6/10

Pleasant

24 Apr 2016

ros

Good location.

Room was being cleaned at 3.30. Check- in 2.00 pm. Reception not apologetic. Swimming pool too cold for me to swim in. Breakfast nice pastry and pancakes but only oranges.